Name: Palazzo Graziani
Address: Borgo Pinti, 13, Florence, 50121, IT

10/10

Exceptional

18 Jul 2026

Patricia

Great place to stay! Especially liked the rooftop terrace for Breakfast and in the evenings! Staff was friendly and helpful. Very walkable area and close to some of the major sites! Would stay here again!

8/10

Excellent

16 Jul 2026

tracey

The check-in at 3 p.m. was very efficient, however, if you arrive into Florence earlier, there is nobody at reception before that time for you to leave your bags.
The breakfast was very nice, all self-service, but everything was left out nicely.
The roof terrace is open at night which is lovely to go and sit after dinner and have the Duomo right in front of you, amazing! The only thing I would suggest is to have lights on the terrace at night and also some cushions for the chairs.

Partner

10/10

Exceptional

09 Jul 2026

Elizabeth

We were blown away by the customer service here. From the communication in advance of our stay, to the extremely helpful desk staff, every effort was made to help us have an incredible stay. The location is excellent, even though the street gets innocently rowdy at night. We also adored the terrace that overlooks the duomo and so much more. Our room itself was quaint and clean.

Partner

10/10

Exceptional

07 Jul 2026

Patricia

Staff was very friendly and responsive when we thought we would miss our check in time and worked with us on how to access their facility after hours! They also helped with securing a taxi. Location was great. Loved learning about the history of the property. Great selection of breakfast items to get your day started. Short walks to the Accamedia and Duomo Dome. Best views of the city and sunsets from their roof top terrace! Would stay here again!

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Dawn

Amazing place and location. So quiet in area. Breathtaking views from terrace. Million dollar views. Sunset was amazing. A/C was also amazing after a hot day exploring Florence. Clean place. Got upgraded as well without charge.

Self

10/10

Exceptional

01 Jul 2026

ashkan

This hotel is in a magnificent building well preserved and with amazing decor. The rooms are confortable and extremely clean. The roof terrace is magnificent with an amazing view on the cathedral. The breakfast was great the the staff very kind and helpful.
The hotel is very well located at a short distance to most of the attractions. We had a double room with two bathrooms for two nights and will certainly come back to the same hotel if decide to visit Florence again.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Juli

Great roomy rooms in a super central local little neighborhood with everything walkable.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

Wendy

Great spacious room and very clean. Nice breakfast

Family_with_children

10/10

Exceptional

20 Jun 2026

Slobodan

Our experience was really good. Perfect location. Amazing building. Friendly people. All what we missed was coffee in the room. Cattle was there, many brands of tea but no coffee.

Great place

Partner

10/10

Exceptional

20 Jun 2026

Faith

This hotel was absolutely amazing. The staff was so incredibly kind and this beautiful place made the stay. The location is absolutely perfect, just a quick walk to about everywhere you’d want to go in Florence. The rooms are clean, comfortable and quiet although being so close to such a busy part of town. What really made the stay was the STUNNING rooftop. You cannot beat the view that this hotel gives you, our last night there we grabbed some dinner to go and enjoyed a beautiful evening. You cannot beat everything this place gives you for the price! Would recommend and will definitely be back!

Partner

10/10

Exceptional

11 Jun 2026

Emer

We really enjoyed our stay at Palazzo Graziani in room 11B. The room has a fantastic view of the Cathedral - far better than it looks in the photos on here! The panoramic view from the terrace is equally incredible. The decor is simple but tasteful, very Tuscan. Again, it's nicer in person than it looks online!
There were two small frustrations for us: firstly, the mattress was quite hard - it didn't bother me too much but my boyfriend wasn't a fan. Second, the breakfast was underwhelming - basically lots of variations of pastries. They do have some cured meats and some yoghurt but honestly we found ourselves hungry again within a couple of hours as pastries just aren't very nourishing. A simple but easy change would be to provide some boiled eggs, or add a greek yoghurt or quark to the mix.

Partner

10/10

Exceptional

01 Jun 2026

Rheana

A 5-15 minute walk from everywhere you want to go in Florence so you can pop by in between tours for whatever you need. They have air conditioning which was much needed for May in Florence.

Partner

10/10

Exceptional

31 May 2026

Sarah

We stayed just one night before our plane left. The rooftop deck was the best. We’d been in Florence at Moon Boutique Spa for the week. We love the spa there.
Palazzo Giardino near the Duomo was the best ever. The view was amazing and it is in a palace from the 16-17+centuries. Beautiful and in the heart of Florence. Cobblestone roads and uneven sidewalks but also great taxi service to the palace doors. Elevator to rooms, some stairs to rooftop. Private terraces $$$?
We highly recommend it. My husband loved the location. Cafes, Architecture History everywhere even an Irish pub tucked away in the spiderweb shaped streets. Palazzo Giardini is in the heart of Florence.
Breakfast sounded delicious but our flight was too early. Easy cab ride, but you can take the tram for 2€ each if you have time.

10/10

Exceptional

31 May 2026

Roman

Ideal location. Spacious room. Great views. Spent 3 days in late May, wish booked it longer. Highly Recommended. 👍👍

Partner

10/10

Exceptional

27 May 2026

Richard

We stayed on the ground floor to the back of the property, which gives you extra outdoor space.
Beautiful character and very peaceful.
5-10 mins walk to the Duomo and in a vibrant neighbourhood.
The roof terrace for breakfast was exellent and the views were sublime.
Highly reccomend.

Family

8/10

Excellent

26 May 2026

Lynda

What a delightful traditional style property, located through a courtyard hidden behind beautiful, wooden doors. Chose this for the character and the roof top terrace for breakfast which had amazing views across to the Duomo. We were upgraded to a larger room, was a little dark however not a real issue as lots of space. Breakfast was adequate but view from rooftop more than made up for this.

Partner

10/10

Exceptional

08 May 2026

Dawn

Lovely. Helpful staff great location beautiful views

Partner

10/10

Exceptional

04 May 2026

Jose Manuel

Personal de recepción muy amable . La ubicación excelente. Todo estaba muy limpio.

Family

10/10

Exceptional

03 May 2026

Reshmi

Excellent

10/10

Exceptional

02 May 2026

Sibylle

quaint cozy hotel with almost hidden location but charming and perfect - a hidden gem. stayed there twice because it was great location and solid value, with no compromise in quality

Self

10/10

Exceptional

01 May 2026

Brenda

This hotel is in a building that has so much character and old world charm that it felt like we were staying in a museum! It was very clean, well kept and had the friendliest/helpful staff. They had a lovely breakfast which you could eat in one of the many dining areas or on the roof top terrace with the most amazing views! The location is perfect as it is walkable to many of the city attractions and a 20 minute walk to the train station. I highly recommend this hotel!

Partner

8/10

Excellent

30 Apr 2026

Leah

Wonderful hotel

Partner

10/10

Exceptional

30 Apr 2026

John

Some trouble with AC but it was fixed as soon as reported. Room, breakfast, staff was all excellent.

Partner

10/10

Exceptional

23 Apr 2026

Lin-En

The balcony looking at the Cathedral was enough worth every penny. Room was clean and spacious. Front desk receptionist was kind and accommodating to all of our needs including taxi rides and booking restaurants.

8/10

Excellent

20 Apr 2026

RONALD

Wasn’t modern but liked the style, kept the windows open and was enjoyable. Location was excellent. Noisy due to bar down the street all night long, but didn’t hear it with windows closed. Very nice rooftop area and a great view of the city.

Partner

10/10

Exceptional

07 Apr 2026

Laura

This hotel is one of my favorites on the trip. Room was spacious for three people, clean, and comfortable. The breakfast was lacking but fine.
Location was perfect, walking or biking distrance to everything we wanted to see, Churches, shops, restaurants.

Family

8/10

Excellent

03 Apr 2026

Douglas

This is a very cool hotel and we enjoyed our time in Florence. The only thing is there was no air conditioning. It worked for a few hours but then only blew hot air. We did not try to reach customer service about the issue but I’m sure they would have helped if we did. I read there were A/C regulations that did not allow for it to be turned on until April 15th, so I didn’t bother to ask about it. We did open the window but there was so much noise outside that it wasn’t a feasible solution since the window was at the same height if not a little lower than the bed and right next to it, we couldn’t get away from the sound. The breakfast was delicious and the rooftop terrace was gorgeous. And great area. Florence is very walkable.

Partner

8/10

Excellent

01 Mar 2026

Gabriella

Great location, and very nice staff, but the main and only issue I had was that the room was right by the breakfast room. Not a huge issue, but if you have a light sleep you would hear staff preparing the tables.

Self

10/10

Exceptional

15 Feb 2026

Leanne

Very friendly and helpful staff on Reception. Old palazzo charm - lovely views from terraces. Room size and bathroom size both fine - shower could be a bit hit and miss with temp but manageable. Plumbing is quite loud especially when other rooms use flushes/showers late at night (and why must people slam doors?!) Good variety at breakfast. Location also good as 10mins to Duomo & 20 mins to train station. Definitely recommend.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Jenna

I booked this room last minute for my daughter studying abroad. The staff was friendly and accommodating, the room was clean and priced right. The location and view from the terrace were amazing.

8/10

Excellent

04 Jan 2026

Suhrud

This is a nice hotel.

10/10

Exceptional

10 Dec 2025

Geoff

A very nice clean room. The roof terrace had a fantastic view over Florence

Partner

10/10

Exceptional

01 Dec 2025

Maureen

The Palazzo Graziani was a beautiful respite in a busy city. Behind the giant, ancient wooden doors was a welcoming, clean bed and breakfast. The breakfast had a variety of meat, cheese, breads, cakes, coffee, tea and juices. The room had comfortable beds. Location was convenient to many good restaurants. If you do the pasta cooking experience with Cooking with Elvis, it is a 5 minute walk from this inn.

Leisure Family

10/10

Exceptional

11 Nov 2025

Priyank

Excellent location, very clean and outstanding staff

10/10

Exceptional

31 Oct 2025

Dale

Great place. Very good breakfast and a great rooftop balcony with a wonderful view of the city! 100% recommend!

Leisure Family

10/10

Exceptional

31 Oct 2025

Brian Motohiko

Property is really nice. Rooms are small but has everything you need. Only downside is it is a little away from everything. Still walkable but wish it were a bit closer to everything.

Leisure Self

10/10

Exceptional

24 Oct 2025

Isabella

My daughter needed a place to stay for an evening. I was able to book this great place from the United States, on line. She said that the staff was very friendly and helpful, the room was clean and quaint, plus she was fortunate enough to be able to check in early (normally I don’t think so, but I’m not sure). She said that she would stay there again.

Leisure Self

10/10

Exceptional

23 Oct 2025

Elaine

Large room. Very quiet. Comfy bed. Clean. Few minutes walk to Duomo and restaurents, museums and art galleries. Pleasent staff. Nice selection for breakfast.
Fantatic view of florence from terrace in breakfast room.
Only criticism was the fridge wasnt wirking. Staff tried to adjust the temerature, but was broken. Informed staff again. Fridge was not replaced, I was there for 5 days

Leisure Self

8/10

Excellent

14 Oct 2025

Steven

Very clean n nice

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Ana

Overall it was great. The pillows too flat for my comfort and the comforter had a little smell. People were wonderful

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Jeffrey

This is our second time staying in Florence and with Palazzo Graziani. The location is central to everything we were looking for.

Friends_and_family Family

6/10

Pleasant

10 Oct 2025

CEIRRA

The property was stunning. The only thing I did not like was the no eating or drinking in rooms.

Leisure Family

10/10

Exceptional

24 Sep 2025

Bethann

Their rooftop deck is stunning with an unobstructed 360 view of Florence. The room was perfect, very clean, and peaceful. The staff were so welcoming and helpful. The breakfast was a nice treat. Great location as well.

Self

10/10

Exceptional

18 Sep 2025

Steven

Florence room

The hotel was excellent. I did have one concern with the single room and the size of the bed. The room could have easily accommodated a full or even a double but instead there was a single twin bed. That seems like a waste of space for the size of the room. Outside of that the place was excellent.

Friends_and_family Friends

10/10

Exceptional

12 Sep 2025

Lina

Wonderful place! It's a real castle with 300 years of history. Walkable distance to the Dome and all the most important places to visit.

Leisure Family

6/10

Pleasant

04 Aug 2025

Elaine

Did not like the fact that we were not allowed to eat or drink in the room.

Leisure Self

10/10

Exceptional

27 Jul 2025

Sharon

Fabulous location and building, excellent single room for a week long stay. Staff were great, always pleasant and helpful, and being able to eat breakfast on the rooftop terrace was wonderful. Would definitely stay here again.

Leisure Self

6/10

Pleasant

19 Jul 2025

Jing

The shower drain was blocked. Since we self checked in late, we had to shower in ankle high water. They tried to fix it a couple of times during our stay. Better but not fully fixed.

Breakfast starts at 8am. This information is not listed on Expedia. All our tours were early to avoid crowds, so we are missing breakfast we paid for on most days.

The safe in our room is old and not working during our 4 day stay.

The common area has no AC, hot with mosquitoes.

No front desk from 8pm to 9am, so you are on your own during this time. The staff forgot to leave towels for us one day, so we had to air dry after showers…

Leisure Family

10/10

Exceptional

11 Jul 2025

Matthew

Loved our stay. The view from the terrace was spectacular! Great location! Staff was helpful.

Leisure Family

10/10

Exceptional

08 Jul 2025

MISTI

The property was beautifully updated, without losing any of the antique charm. Our host was awesome! He was there for our breakfasts and was fun and personable. He shared a lot of useful information on the area. The room was very comfortable and clean. We will definitely come back as soon as possible!

Leisure Family

8/10

Excellent

02 Jul 2025

Fay

Hotel location was perfect. Room was nice and breakfast was ok. Our biggest issue was the air conditioning. We stayed 3 nights, the first 2 it worked it the last night it stopped working. Unfree had to check out early in the morning so couldn’t let them know. Breakfast only starts at 8:00, so if you have an early tour like we did you’re out of luck.

Leisure Partner

6/10

Pleasant

29 Jun 2025

Brenda

The property is very beautiful, rooms are super clean and easy to walk around. The 3 stars rating is because the customer service is kind of rude. Place is closed 12:00pm-3:00pm so you won’t be able to check in if they are close. They have weird rules, like don’t eat anything but water in the room.

Leisure Partner

10/10

Exceptional

17 Jun 2025

Maka

Amazing historical hotel, 300 years old. Very well maintained. Excellent service. It is very well located and close to everything. Would definitely recommend and go back.

Leisure Family

4/10

Poor

13 Jun 2025

austin

Breakfast time was 8:00am, which is too late. The counter was closed until 3:00 pm from 12:00, which was not good.

Leisure Family

10/10

Exceptional

02 Jun 2025

EVA

When the hair dryer quit , it was immediately replaced. The breakfast was lovely. The rooftop terrace was charming.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Sadie

Amazing Stay & View in Florence

Wonderful and charming stay in one of the less touristy areas of the city. Very central location and the hotel has a certain charm to it. Staff was friendly and breakfast was good. The best part about it is the balcony / roof by the lobby. It has an excellent view. Good AC in the rooms (and it was HOT)

Partner

2/10

Poor

28 May 2025

barbara michelle

⭐ 1-Star Review: Palazzo Geaziani Hotel

On arrival, I was impressed by the location of the Palazzo Geaziani Hotel, which is conveniently situated near shopping and restaurants. The hotel also felt secure while inside, which initially made me feel at ease.

However, my stay quickly turned into a nightmare. Two of the rooms we booked were infested with bed bugs. We woke up covered in bites and I took pictures to document the situation, which I immediately shared with hotel management. I requested a room change or at least to have the mattresses replaced and the rooms cleaned. Unfortunately, housekeeping had already left for the day and the hotel was fully booked, so they could not accommodate my request.

Management offered me a refund for one night, which felt like a small gesture given the circumstances. I informed them that we would return from our tour between 9:00 and 9:30 pm to resolve the situation, but when we returned, no one was at the front desk. We tried calling other hotels, but unfortunately, everything was fully booked.

We were forced to pull the mattress into the hallway to inspect it for more bed bugs and found two more. It was an incredibly stressful and frustrating experience, especially as a travel agent who was not only personally affected but also had a client with me who experienced the same issue.

I asked management to compensate us for the inconvenience, but nothing further was offered beyond the refund for one night.

I will not be returning.

Family

10/10

Exceptional

22 May 2025

joseph

This was the most beautiful hotel in our entire trip. Located in a wonderful historic building so close to the Duomo. Everything about this place was amazing especially for the price! Especially the decor, breakfast and the unbelievable rooftop terraces. We will definitely return to this hotel again and highly recommend it to our friends.

Leisure Family

10/10

Exceptional

21 May 2025

Sean

This was such a hidden gem. We were super close to the Duomo and all the main sights. The breakfast they offered in the morning was delicious. We would become back again.

Leisure Partner

10/10

Exceptional

20 May 2025

Debra

Good location

Hotel was centrally located. We were able to walk everywhere. Breakfast was good. Would stay here again.

Partner

10/10

Exceptional

19 May 2025

Moon

location and view
Famous land mark was walking distance.
roof top view was highlighted.

Partner

10/10

Exceptional

16 May 2025

Mack

You can’t beat the view from the rooftop patio. The staff were excellent friendly and efficient location 300 yards from the Dumo. I had a very good time there.

Leisure Self

10/10

Exceptional

15 May 2025

Michael

Property was amazing and from the 15th century. Rooms was very large and clean. Host was on time and very helpful when needed. A little loud outside from 11-12pm but bearable. Would stay there again for sure. Also has an elevator which was very convenient .

Leisure Partner

8/10

Excellent

06 May 2025

Joanne

Overlook of basilica

Our room was overlooking the basilica. Awesome view especially in the evening. Staff was very helpful. Could get a five except for breakfast, which was mostly bread types.

Partner

10/10

Exceptional

27 Apr 2025

Yi

The location and the view were incredible. We watched the sunset on the rooftop which was breathtakingly beautiful!
Breakfast included. Very reasonable price. Worth it. The staff were very friendly. Love to go back again.

Partner

10/10

Exceptional

24 Apr 2025

Daniel Edgar

Great location. Walkable to all restaurants, bars, museums and shopping.

Leisure Family

10/10

Exceptional

20 Apr 2025

Greg

Nice hotel very near the Duomo. Close to restaurants and shopping.

Leisure Partner

10/10

Exceptional

18 Mar 2025

Carlos

The receptionist was super helpful!!

Leisure Partner

2/10

Poor

06 Mar 2025

Rebecca

I don’t know where to begin. At first we really liked this property, but that quickly changed once we slept on the hard rock bed. Saying it was uncomfortable is an understatement. It was literally like sleeping on the floor and don’t get me started on the pillows. We would wake up super tired everyday. Also the lady that cleans the room, just left my stuff on the mopped floor and not nicely. And she didn’t even leave us toilet paper. We had to keep going up to the front desk to ask for it. Our next room neighbor came banging on the door saying we were being too loud; the volume was at 10 on Netflix… just shows how thin the walls are. The fridge wasn’t cool. The only good thing about this place is the location and the rooftop. We hated staying here soooo much that we left to another hotel two days before our trip ended and the guy was rude about it and said no refund. Save your money.

Leisure Partner

10/10

Exceptional

13 Dec 2024

Gliceria

The property is close to the main attraction. So many eating places close by. The staff were very helpful.

10/10

Exceptional

04 Dec 2024

Jeanine

The building and accessibility were unique.

10/10

Exceptional

15 Nov 2024

hazel

Wonderful stay, great location

Loved my 5 night stay at Palazzo Graziani. A gorgeous old building (300+ years) with thoughtfully updated rooms. I stayed in a single room and although smallish it had all the amenities needed, including a kettle, tea and a small fridge and smart use of space. Spotlessly clean. Check was easy, all the staff were friendly and gracious.

Location was perfect, a short walk from the Duomo and everything you might want to see in Firenze. It’s in a neighborhood right by a small piazza with great places to eat or have apertivo and slightly off the tourist track (bonus!).

Breakfast was very good and the view of THE dome from the roof terrace was the winner. Highly recommend.

Self

10/10

Exceptional

21 Oct 2024

Nicholas

Beautiful, old hotel with a great view of the Duomo. Hotel staff is very friendly and has great recommendations for local things to try/eat.

Leisure Partner

10/10

Exceptional

03 Oct 2024

peter

A great stay in Florence. Staff very friendly and accommodating. The view from the terraces are million dollar. Breakfast was wonderful. Could not have asked for a nicer time.

Partner

8/10

Excellent

02 Oct 2024

Jeanne

Rooftop deck is what makes this hotel outstanding. Great location to walk to all the sites. I wish the breakfast area was set up in a more open area because only 2 people could get coffee or food at a time. We didn’t have hot water one morning but it is in an older building. Lots of charm and staff worked really hard.

Leisure Partner

10/10

Exceptional

28 Sep 2024

Nelson

We loved this property. The staff were friendly and helpful.The breakfast was excellent with a large variety of pastries, bread and juices. We loved the terrace where you can see the Duomo and surrounding area. We ate breakfast on the terrace every morning. The location was walking distance to the Duomo and surrounding area. We would definitely stay here again.

Leisure Partner

10/10

Exceptional

22 Sep 2024

julie

Lovely little spot.

8/10

Excellent

18 Sep 2024

LINDALOU

Great staff and good value for your money

8/10

Excellent

18 Sep 2024

Patti

The location is excellent and it’s very clean. There was a very nice breakfast. The place does have a lot of rules limiting food and drink in room and terrace which was unfortunate S their views from the terrace are beautiful and coukd be a wonderful lunch or even better app and wine in the evening.

Leisure Friends

10/10

Exceptional

02 Aug 2024

Desi

Simmone was awesome and a great help with all our needs frm transportation to sites

Leisure Partner

10/10

Exceptional

21 Jul 2024

Verified traveler

Excellent location and comfortable room. Recommend

We had a lovely time at Palazzo Graziani. Our room was comfortable and clean. We loved the breakfast and the rooftop terrace. I would have been nice to be able to sit on the rooftop and enjoy a bottle of wine but they did not allow any food or drink outside of breakfast hours. I do understand their reasonings but still would have been nice. The location was excellent, close walk to everything. There is a popular bar just down the road so the street is crowded with people until about 2am. However, you can’t hear the noise in the hotel which is great. Highly recommend.

Partner

8/10

Excellent

17 Jul 2024

Robert

Staff is very helpful. Some rooms have great views of the Duomo. WiFi needs some work.

Leisure Partner

10/10

Exceptional

25 Jun 2024

William

The property was meticulously decorated and maintained. The rooftop seating was fantastic, offering a view of the Duomo and other sites. The property was every bit as advertised.

Leisure Partner

10/10

Exceptional

17 Jun 2024

Andrea

Quaint, unassuming rooms with a breathtaking rooftop view. Would definitely recommend.

Leisure Partner

10/10

Exceptional

11 Jun 2024

Danny

The view of the Duomo while having breakfast on the rooftop area was sensational. The staff in particular Davide and the team on the front desk were extremely helpful and nothing was too much trouble. Thoroughly recommend PG as a wonderful place to stay in Florence!

Leisure Partner

10/10

Exceptional

06 Jun 2024

Irene

Pallazo Graziani Hotel in Florence

It was a very beautiful hotel and the location is good, close to everywhere. Excellent service. The downside of this hotel was that we could not bring foods / drinks from outside, and we could not eat and drink inside the room (except water). .

Self

10/10

Exceptional

30 May 2024

angela

Old world charm

Leisure

10/10

Exceptional

11 May 2024

Larry

What a great experience to stay in a palace!

The rooms were very clean, and the decor was beautiful and ornate. I truly felt like I was in a palace. The breakfast was wonderful. The rooms were not small, and there were sitting areas all around the hotel. We were able to sit on the rooftop with stunning views of the Duomo and city. The most difficult aspect of the stay was the restricted desk hours from 3:00 PM to 8:00 PM. We had a difficult time paying the city tax because we left early in the morning before we could contact anyone at the desk.

Partner

10/10

Exceptional

08 May 2024

Clint

I like the place being close to the attractions and the food is great

10/10

Exceptional

07 May 2024

Paul

Great central location. Checkin was cumbersome as checkin window was limited.

Leisure Partner

10/10

Exceptional

21 Mar 2024

Mark

Nice hotel with a good breakfast. Has a roof top terrace overlooking Florence. Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

21 Mar 2024

Trevor

A great room with fantastic view. Good location within walking distance of all key sights.

Leisure Partner

10/10

Exceptional

24 Oct 2023

Karen

We loved this hotel!

Our favorite thing about Palazzo Graziani was the rooftop patio, with great views of the Duomo and all around. We were up there almost every evening to watch the sunset. Second best thing was the location, since we were headed one day to the Uffizi and the next to the Accademia. This is a fine hotel, with a good breakfast, attentive and helpful front desk, and spacious rooms.

Partner

8/10

Excellent

12 Oct 2023

miguel

Breakfast very limited.

10/10

Exceptional

08 Oct 2023

Chad

The safety of the property was excellent. The location was excellent. The quality of the rooms and bathrooms were fantastic. The beds were comfortable and the rooms were spotless and well maintained. Having a kettle for tea was a plus. The rooftop terrace… wow, unparalleled and unobstructed views of the Duomo. But that’s not the best part… the staff is exceptional. The gentleman at the front desk when we first arrived in the morning was very helpful. We arrived well before our checkin time. We were a party of 8 so had four rooms. Only one room was ready. He permitted us to get in that room early. Leave luggage. Use restroom and freshen up. Then, upon checkout, we were struggling to book a taxi ahead of time (do your research on this - it’s a bit challenging). We needed to leave at 9:00-9:10 AM to get us to the train station. With luggage it’s a good long walk so walking was not an option. We tried to reserve a taxi ahead of time via email & WhatsApp. We were told to call 10 mins before needing the taxi on the day off by the taxi company. On the morning of they didn’t respond to text on WhatsApp and the number the taxi service gave never picked up when we called. The front desk gentleman (I wish I could remember his name) started his shift at 9. We were desperate when he walked in. He immediately dropped everything and helped us… had two taxis there within 10 minutes! He was a lifesaver!! If you’re looking for lodging in Florence… this is the place. Book it!

Leisure Friends

8/10

Excellent

26 Sep 2023

Asia

I accidentally left my black jacket in my room after I checked out. I contacted the hotel to inquire if there was a jacket left in my room and they replied back right away to state that they had the jacket. I could pick it up at the hotel or they could make arrangements to have it shipped. I picked up the jacket a week later once I returned to the area. Really appreciated the hospitality.

Leisure Partner

2/10

Poor

23 Sep 2023

Jane

I booked a double room 7 months ago, at check this week I was given a room with a kitchen with a sign saying we touch anything in the kitchen, 30euros. Front desk coverage only 6 hours daily. After being locked out of room for 24 hours, no one answered their posted emergency phone after 40 tries and no voicemail option. We left our key in our room and because there was no desk clerk and no one answering the emergency line, we were left with no option but sit in their tiny, lobby over night where there is no furniture .Posted sign saying you arrive after 8 pm, you have to pay an extra 30 euros to check in. Manager refused to refund one nights fee even though his poorly and minimally managed business failed to have any personnel available to help us and we had no sleep for 24 hours. Customer service is zero here.

Leisure Family

10/10

Exceptional

17 Sep 2023

Sharon

The rooms were lovely, and the breakfast room, and food selection was wonderful! The staff was very helpful too. I would highly recommend.

Leisure Family

6/10

Pleasant

27 Aug 2023

Dania

Property is very well located, near shops, restaurants and the Duomo. Overall, room was very clean but the air conditioning did not work... it is a small unit on the wall and it did not cool the room at all. There is no one at the front desk until 3 pm, if you arrive early there is nowhere to store your luggage. You need to wait outside the building with your bags until someone shows up. Not a great way to start a vacation!

Leisure Family

8/10

Excellent

24 Aug 2023

Solmaz

Nice stay

Leisure Self