Name: Residenza D'Epoca Historia Luxury
Address: Via Ghibellina 102 Nero 1St Floor, Florence, 50122, IT

10/10

Exceptional

22 Jul 2026

Alejandro

The space was better then the pictures!
Very spacious with ac and all that's needed for a comfortable stay!

10/10

Exceptional

19 Jul 2026

Madeline

What a wonderful place!! The room was gorgeous and comfortable with all the necessary amenities to feel safe. I would recommend staying on a higher floor as there is a bar near the ground floor rooms and sound got in very easily. Otherwise it was a great location with a room I looked forward to at the end of the night. As a solo female traveler I felt very safe and secure

Self

4/10

Poor

07 Jul 2026

forough

The air conditioning did not work properly and had not been turned on before our arrival, which was quite inconvenient given the high ceilings.

We also did not have Wi-Fi access for 2 of our 4-day stay.

Overall, I would not recommend this place if you are traveling in the summer or planning to stay for more than two days.

Friends_and_family Family

4/10

Poor

20 Jun 2026

Julie

This a big house and you get a room. We got there an hour earlier than 3pm check in. They charged us 5 euros for each bag we left with them while get grabbed lunch. It's 3 long flights of stairs and got no help with our luggage. Not recommended for anyone who can not pick up with luggage and carry it up the long flights of stairs. The staff was unhelpful and said they are check us in but that was it.

The room was dirty with bugs smashed on the floor and walls. The shower is tiny tiny, like a 2'x2'. You can not bend down without hitting your head on the weird half shower curtain and half glass. The curtain was dirty. There isn't any toiletries so bring your own soap and shampoo.

The lights are on sensors and doesn't work well. Most of the times, the stairs were dark and we had to use a flashlight to see where we were going. There is a college bar across the street that you can hear from the rooms. It's very loud until 2am.

We loved Florence but this place was bad, it was the worst part of our trip. I'd not recommend it for anyone. Get a place with staff, service, a real bathroom, and one that is clean. Stay away.

Family

6/10

Pleasant

06 Jun 2026

Isabelle

Près des services, salle de bain rénovée, espace intéressant sur 2 étages. Sinon, beaucoup de bruit jusqu'à tard la nuit même si la fenêtre était fermée, moisissure dans la douche, la réservation n'était pas ouverte en tout temps.

Partner

10/10

Exceptional

27 May 2026

PAMELA

We had a wonderful stay! Even though we arrived a bit late, communication with the staff through WhatsApp was excellent and very helpful. The young lady who welcomed us was incredibly kind.

The room was spacious, comfortable, and very clean. The location was absolutely perfect — very close to the Duomo, Piazza della Signoria, the Uffizi Gallery, and even the Accademia Gallery where the David is located. We were able to explore almost all of Florence walking from the hotel, which made our trip so easy and enjoyable.

Very comfortable stay and highly recommended!

Partner

10/10

Exceptional

11 May 2026

Eric

We loved the location and the proximity to the city centre and the 'must sees'.

Partner

8/10

Excellent

07 May 2026

Kimberley

A very unique building. Room was clean and spacious.
The only issue with our stay was the location. The building is situated in the middle of a lively student district, which was loud, every night until the early hours. Had to wear ear plugs to sleep :(

6/10

Pleasant

10 Apr 2026

Christopher

The apartments are in a good location and have great potential, but the way they have been maintained and the external noise spoiled our experience (even with ear plugs, as suggested by the company).
The building is beautiful with rooms which have a grand appearance, double height ceiling and a mezzanine for children’s beds to provide some privacy, had they been better apportioned it would have been the perfect stay. The main attractions are all within 5-10mins walk so great to get around.
A few thoughts on the room, it was large spacious and well laid out, but the beds were old and poorly looked after, the master bed mattress was broken and should have been changed. The fridge didn’t work, didn’t keep anything cool, The safe was not fixed down so could be taken from the room. Although the room was clean on arrival we were informed it would not be cleaned unless expressly requested, this was ok for our short stay but we asked for the bins to be changed and this was not done. The staff running the rooms were friendly but appeared too busy to help out much, although there were coffee and tea making facilities we had to request a spoon as extra, as none were provided as a basic.
The nighttime noise was more than expected with people partying throughout the night so unless you are ready to join the party this room may not be for you.

Family_with_children

10/10

Exceptional

29 Mar 2026

Kyle

We had a late arrival and the property was able to accommodate our situation very easily with great communication. As locals in need of an overnight stay, we found a place we would be happy to book for out of town visitors. The room was spacious and clean, and being in a historic building created such a fun environment in a great location in the city centre.

Partner

8/10

Excellent

29 Mar 2026

Gregory

Really neat place to stay, in an old Florence palace, close to everything. Fridge didn’t work when we got there but the staff replaced it with a new one. Over all it was a good experience.

Partner

10/10

Exceptional

28 Dec 2025

Sofia

Loved my stay. Room was clean and ready way before time! Thank you for your hospitality and quick reply with any questions I had.

10/10

Exceptional

04 Nov 2025

Gehan

Amazing

Friends_and_family Family

8/10

Excellent

18 Oct 2025

Devin

Good

8/10

Excellent

19 Sep 2025

Isidro

.

Leisure Family

6/10

Pleasant

14 Sep 2025

Victoria

Tout était parfait sauf le bruit soiree/nuit. Notre chambre donnait sur la rue passante et bruillante. Même avec des boules quies nous pouvions entendre….

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Wayne

Very enjoyable staff. Great location. Great staff. Office Open til 6pm.

10/10

Exceptional

17 Aug 2025

Lucy

Amazing

Amazing location, decor was incredible. The rooms are very big and spacious. Property was located close by to all attractions and places of interest and close the transport links.

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Hanna

Amazing property. Extremely beautiful and historical. Room was spacious and comfortable.

Leisure Partner

10/10

Exceptional

17 Jul 2025

Chris

The location was perfect! We were a short walk from all the sights, and there were great restaraunts right next door and nearby. We stayed in the Da Vinci room and the room was spacious with enough space for our family of 4 and was clean. The staff was accommodating and responsive. Loved our stay here.

Leisure Family

2/10

Poor

09 Jul 2025

Sydney

This place is not accessible whatsoever. There were three large flights of stairs that we had to drag our bags up in order to get to our room. On top of that, the staff were not friendly or very helpful. When we checked in, they literally took five minutes sitting on their phones before they greeted us. Then, when we realized that the property had so many stairs (a bigger issue for us than most people, as my mom has severe mobility issues), they offered no further assistance. Of course, it’s not like they could magically remove the stair when we arrived, but they could have at least offered to help us with our bags or have offered a refund should we need to switch hotels. But they couldn’t care less. I won’t be recommending this place to any friends interested in visiting Florence. As for hotel cleanliness, we did not see any signs of housekeeping while we stayed there and we were provided with only one roll of toilet paper. Additionally, the mini fridge was not functioning properly.

Leisure Family

10/10

Exceptional

28 Jun 2025

Danielle

In a great location. Very popular bar across the street - they had amazing espresso martinis. The room was awesome! Good bathroom and reception was great.

Leisure Friends

2/10

Poor

14 Jun 2025

Yae-Won

Although the location was convenient for getting around, the property was quite run down, and not clean at all. The washroom floor was still wet when we arrived, and there was a lot of black and red mold inside the showers which is a health hazard as well…we also noticed a lot of mosquitos and moths, and a lot of noise from the windows although they were closed

Leisure Family

4/10

Poor

08 Jun 2025

Lizette

Bathroom had mold everywhere

8/10

Excellent

08 Jun 2025

Virgilia

It was very close to many things, good restaurants around the area. The place is nice and roomy.
I didn’t like that there is a charge fee of 30 euros for checking in after 6pm, it’s only free if you check in between 3-6pm. I never had to pay an Extra fee for checking in at 7pm in any stay or hotel anywhere in my trips. And bring extra toilet paper, we contacted them to bring more but didn’t receive response until next day, other then that Florence is beautiful and we were happy to stay very close to many activities.

Leisure Family

4/10

Poor

06 Jun 2025

Alondra

Dirty and very old mattresses

The bathroom was dirty and it had soap scum all over the shower. The sofa beds were not comfortable and they didn’t have a fitted sheet which made it difficult to sleep as the flat sheet kept coming off. The mattresses also had a big indentation in the middle.

Friends_and_family Friends

10/10

Exceptional

14 May 2025

Verified traveler

Clean, comfortable, central

Great location and has everything you need for a short stay in Florence. Great condition, clean and comfortable.

Partner

8/10

Excellent

08 May 2025

parvina

The only thing I didn’t like was the bed and pillows. Otherwise everything was good. Drunken group of people were screaming and laughing all night under my windows.

Leisure Partner

6/10

Pleasant

02 May 2025

kelli

Great Location - Not so Great Service

Great location and walking distance from everywhere we needed to go.
However, No air conditioning in the room. No lift or elevator. No porter or concierge.
2 ladies had to carry 40-50 pound bags up and down three flights of stairs. We could have been seriously injured.
We didn’t see anyone after checking in for three nights. No room service like clean towels, trash emptied or toilet paper.

Friends_and_family Friends

10/10

Exceptional

21 Apr 2025

Sean

Overall an awesome stay and would recommend (for those that can sleep through street noise).

Service: Staff were super helpful, firstly responded to messages prior to arrival instantly, and booked a taxi for us when leaving. A

Room: Very spacious, nice bathroom. Bed was not the most comfortable but was fine.

Area: Right in the heart of Florence was great for walking out and being in the city instantly, great restaurants nearby and a supermarket which was handy. But the street noise was very loud, luckily we are both fairly heavy sleepers so did fine but I would recommend earplugs at least.

Leisure Partner

8/10

Excellent

22 Mar 2025

TRINA

Great location. The room was in front of a Bar so it was noisy every night.
Room was clean and confortable.
No elevator and

Leisure Family

8/10

Excellent

15 Nov 2024

Susan

Check in was a puzzle!! I felt safe afterwards because there were so many steps, phone call, text, locks and keys. You will be safe during a riot or zombie apocalypse. No one can get in.
There is no staff. There is no services. It would be considered a luxury if there was staff and services. It would be luxury if there was at least a mini fridge to put beverages or small food items for our 6 day stay.
Our room, The Botticelli, has windows to the street. Out side, on either side of the entrance, are restaurants, as well as one across the street. Several nights there were large groups very loud well past 10. Twice till midnight and 2 am.
We ate a both restaurants and they were fantastic.
We loved this location. It was walk-able to sites, shopping, food, transportation and all we wanted to see and do.
Bed was comfortable. Pillows were terribly uncomfortable. I used a folded blanket as an extra pillow. Room was very large with a table and 2 chairs. There was a coffee maker we never used as we were up and gone by 6 am every morning or we went out for breakfast. There is a safe. There were extra blankets/comforters.
We noticed after the 2nd or 3rd night there are cracks in the ceiling over the bed and we could see a metal? lens? reflection between the cracks. We did not get intimate because we felt we potentially were being filmed. You all might want to look into sealing the cracks.

Leisure Partner

10/10

Exceptional

07 Oct 2024

Sam

Absolutely lovely rooms and location, but be wary: the late check in stipulation is a stitch-up and trying to navigate the check-in and entry process by yourself is difficult.

Leisure

2/10

Poor

14 Sep 2024

Ellen

Shame on Expedia for having it on the list. We arrived to a dirty place, dirty sheets, doors to the building left open because of the smell. Residents told us it’s a frequent complaint. It’s mostly apartments with exchange students and one small hallway in the building that was the “hotel”. Office closes at 6:00. We arrived at 5:45 but was told no staff to clean or bring blankets(none were provided). We left after taking pictures. Hoping Expedia lives up to their guarantees. We couldn’t stay.

Leisure

6/10

Pleasant

11 Sep 2024

Hannah

Brilliant location - for the money you genuinely can't t get better. However it's not a hotel - you get the keys from a member of staff but that's all you see of them. The room isn't cleaned and towels not changed whilst you are there. The room was big and facilities decent - however the bed was horribly uncomfortable and the lights were broken and flickering. But I'd pay again and come again for the location, so unbelievably central.

Leisure Partner

10/10

Exceptional

10 Sep 2024

Fiona

Comfortable and convenient

Check-in was a bit complicated but we managed ok. The room was comfortable, spacious and clean and the bathrooms were great. The stairs up to the room were a bit steep.

Friends_and_family Friends

4/10

Poor

18 Jul 2024

Faezeh

the location was great, it was at the middle of Florence but the facility wasn't good! The minibar didn't work and there was no body lotion or body wash in the bathroom.

8/10

Excellent

11 Jun 2024

Mary

Great location. Friendly staff. Nice enough room! Irritating self check in process. We had just landed in Italy and had to turn on our data to download full instructions.

Leisure Partner

4/10

Poor

22 May 2024

Tiffany

I was not expecting the room we were put in based on the photos I saw when booking this hotel. The directions on how to enter and access the room couldn’t have been more confusing and complicated. The room was tiny with a small window and an even smaller bathroom. The bathroom was not clean, the mirror was streaked and there appeared to be mold in the shower. The location is good but there was a lot of noise on the street at night. There are a lot of stairs so it’s not ideal for elderly or if you travel with a lot of bags. I would not recommend this hotel for the price, there are plenty of better options.

Leisure Partner

6/10

Pleasant

21 May 2024

Noemie

Beware of stairs

The property was much more rundown than expected and very “rustic”. I had expected a concierge and didn’t anticipate so many stairs. If you’re an older patron, when the property is listed as the first floor DONT expect a level entry.

Partner

8/10

Excellent

20 May 2024

Verified traveler

Great location Nice building. Windows not great.

Really excellent location in an old building. Close to lots of sights. There's 1 window on the bedroom which is large but high up so you can only see the street if you stand on the ledge to see out. Air conditioning is only allowed from June to September but due to hot weather we requested to use it in may which was allowed by the owner. I wasn't aware of this law and I didn't see it on the listing. Maybe missed it but I tried hard to find it afterwards so if it is there it's not obvious.

Partner

8/10

Excellent

15 May 2024

KUTLU

Very noisy due to proximity to clubs in the area. Spacious and clean. Bed was very old and uncomfortable - mattress needs to be replaced. Overall good experience.

Leisure Family

8/10

Excellent

02 May 2024

Lyre

There was a lot of shouting from the nearby food and drinks establishments while we were trying to sleep. The windows and walls were not noise-proof. I was tempted to shout back at the women in the street who were calling out their friend’s name in English. We arrived late for the check-in (after 1830 I think) and we had to pay 30 euros in cash. The place itself is full of historic charm and I think it is part of an authentic Florence experience.

Leisure Partner

4/10

Poor

15 Mar 2024

Amanda

Very very loud at night. Amazing location, comfortable beds, not enough bedding or pillows. Felt dirty and cold.

Leisure Family

4/10

Poor

12 Mar 2024

Georgiana

Thsi propertly is extremply dirty, we went and had showers at out friends hotel because we couldn't have shoer in ours due to mould everywhere. Dust in the room, probabily not vaccumed and mopped in a long time....practically I got there and started cleaning the room first. Do not recommend. The name if fullying people, this place has nothign to do with luxury

Leisure Partner

2/10

Poor

16 Oct 2023

Caryn

It was not a hotel but a aurb&b. Person only txt and we said the AC was not working. They said we will come tomorrow and look at it.

8/10

Excellent

11 Jul 2023

norene

Elisa is amazing!!! She took great care of us!!!

10/10

Exceptional

21 Jun 2023

Edward

What a beautiful location! The room was lovely and the AC was welcome. The beds were very comfortable! One thing: the shower needed unclogging!

Leisure Family

8/10

Excellent

21 May 2023

Tina

Convenient

Leisure Friends

6/10

Pleasant

11 May 2023

Jenna

Definitely not a “hotel.” Says there was air conditioning but there was not. No on staff help, phone number to staff didn’t work. Hard to communicate. Good for a long stay where you don’t want to be bothered. Very big room. Clean, safe, etc. but nothing special

Leisure Friends

6/10

Pleasant

09 May 2023

Verified traveler

Book only on winter and if you love mosquitoes

Unfortunately this was the lowest point of our trip to Europe and given the price and the Luxury on the name, it was quite a surprise.

Check-in hours are VERY tight and there's no staff so if you arrive early you have to store your luggage elsewhere.

When entering the building there's one really DARK room (even at mid-day) where the light sensor does not kick in until you are almost in the middle of the darkness.

After that, the room is really clean, comfortable and well taken care of... until the night comes.

We where there on May, during the spring, so naturally I asked if we could use the A/C (their policy says its not available only on winter) but still they refused to let us use it.

So the \"Luxury\" in the name is a deceit because we had to sleep with the tiny window open. The room was REALLY hot all night and a bar just down below had people screaming until 3am+ every night... all of which could have been solved just turning the already available A/C.

To end our surprise, in the morning we noticed our room had been INVADED by huge mosquitoes (at least double the normal) as there's no window screen... and the following nights just got worse.

The convenient location does not justify the overprice and how this place is managed at all. Avoid if you appreciate a good nights sleep.

Partner

10/10

Exceptional

26 Feb 2023

James

Great

Great place to stay.Check in a bit fussy but worth it.

Partner

10/10

Exceptional

25 Nov 2022

Robert

Great place. I stayed there before and was happy to return

Leisure Partner

10/10

Exceptional

09 Oct 2022

Alexia

Great pleace to stay-super clean and walkable to anywhere. Because it is city center it is noisy outside-but that makes sense.

Leisure Friends

10/10

Exceptional

20 Sep 2022

Robert

Great place in a historic palazzo. Beautiful room, nicely furnished, clean and spacious. Easy check-in. The location is fantastic, in the historical center, few minutes walk from Santa Croce. Very happy with our stay and will be back.

Leisure Partner

4/10

Poor

11 May 2022

Vassili

Noisy and uncomfortable stay

Yes, it is in the city centre, but it is not worth the cost.

Firstly, the room was not cleaned to acceptable standards when I accessed the property: the floor had not been vacuumed or mopped, and surfaces were dusty. In addition, the bedding appeared dirty with lots of fluff on it. Furthermore, the mattress was slumping in the middle with no support given during the sleep.

In addition, the other residents on floor 2 have been noisy and loud when returning to their rooms at nighttime by slamming doors and talking loudly.

Lastly, the room was unbearably noisy at nighttime. At the point of booking, there was no mention on the website that I should have expected any night noises. However, the confirmation email from the reception confirmed to expect some 'night noise' as we are in the centre of Florence. Whilst this can be understandable, it fails to communicate or describe the extent of loud music, screaming, shouting, and loud vehicles throughout the night. I live in the city centre of a city, and I have not experienced anything like this. In addition, this additional email and information were provided after the booking was place, preventing me from cancelling. Furthermore, one would expect rooms to provide some shielding from outside noise, which the windows in the rooms did not provide. As a result, I did not sleep for 2 of the 3 nights.

On day 1 of my stay, I had attempted to contact the reception via the number provided 3 times with no success.

Self

8/10

Excellent

29 Aug 2021

Emma

Nice place and good location, but it has certain drawbacks. There is a finite window for check in and no in person check out and no luggage storage, the rooms are not connected to the check in so there’s additional walking and no elevator so if you have bags it’s inconvenient. Otherwise good for the price.

Leisure Friends

6/10

Pleasant

26 Oct 2019

Louise

Very noisy, basic, clean and central

There was no milk for tea and coffee facilities and no toiletries other than soap and shower gel. Room was cleaned every day which was good. Noise in evening was terrible and every night we would find it difficult to sleep often being woken several times in the night by shouting and then early building work. Good central location.

Partner

8/10

Excellent

17 Oct 2019

Julie

Great location and spacious. Easily could sleep a family of 4.

Partner

6/10

Pleasant

03 Oct 2019

caroline

Great location in Florence

Great location and good value.

Family

8/10

Excellent

03 Apr 2018

Verified traveler

Not bad

Pros: close to the city centre, spacious rooms, very warm and professional staff
Cos: No breakfast, no parking (parking is nearby and you have to pay around 25 euros per night)

Family

8/10

Excellent

02 Oct 2017

adam

Pretty good

Pretty casual place, but they went above and beyond for our honeymoon with balloons, bubbly and rose petals and candy and chocolate on our arrival.
Georgia was so helpful and kind to us at check in. Very well centrally located to everything. Parking was pricey and getting there by car was scary!

2/10

Poor

10 Aug 2017

Verified traveler

STEER CLEAR

unfortunately this was the single worst \"hotel\" we've ever stayed at. From their rude check in lady (who made fun of my brother in Italian) to their unwillingness to check the absurd temperature in our room (it was 36 degrees inside) and their overall lack of care, i wouldn't stay here if they paid me. We are a fair couple but even we have our limits. We are a heavily traveling couple and have never experienced such lack of customer service in our lives. My pregnant wife asked for someone, ANYONE to come check the temperature in our room (we used our own travel sized thermostat and the one on their AC unit) both which read 34-36 degrees. They said the best they could do was to send someone around 10pm (it was 6pm at the time) to come and check the state. Then at around 9pm after calling them 5x they said someone had come to check it and it was perfectly fine, \"this is not our problem anymore\" and the receptionist on the phone Paulina HUNG UP ON US!! Oh ps, Wifi is non existent. We sat outside their locked office doors to try and rebook a hotel somewhere else in Florence without heat stroke. Thanks for nothing!

Partner

10/10

Exceptional

22 Jul 2017

cb

Great family suite for short stay in Florence

We loved this historic building, the large space with loft, and the fabulous location for seeing sites of Florence. We were right in heart of sites, near ponte vecchio. Great time just be prepared to walk up stairs for rooms in quaint old building-pack light or understand almost all of historic Europe involves lots of stairs and walking. We loved it! Parking is off site and typical of big city. No problem for us! Loved this!

10/10

Exceptional

20 Jul 2017

Verified traveler

Great place to stay!

It's an amazing place, strongly recommended, something that you haven't experienced at any other place!

4/10

Poor

16 Jul 2017

Evgeni and Kristina

Certainly not what we expected

Although the staff was friendly and overall location is not bad, we had few issues with our stay. First of all our rooms were facing the street right across a busy bar. Needless to say it was very noisy until late at night and couldn't sleep. Second, my wife and I got some sort of bites on our skin after our first night and also the second night. Since there were no other rooms available to move us management changed the bed sheets and supposedly the mattress (cannot confirm if they did as we were in Rome for the day). When we got back we checked our sheets and found blood stains on the pillow cases, bed sheets and blanket (still keep photos of all). Unfortunately this stay was the lowest point of our two week trip in Europe.

Partner

10/10

Exceptional

09 Jul 2017

Victor

Clean, quiet, walking distance to everywhere

Everything as expected. Very private, spacious rooms.

10/10

Exceptional

06 Jul 2017

Mark

Large family room close to the centre of Florence

Lovely room, big enough for the family (inc our 21 and 18 year old) on comfortable beds and sofa beds. Fantastic shower and very helpful staff.

10/10

Exceptional

26 Jun 2017

Li

Highly recommend

Very helpful staff at the reception desk.

Family

4/10

Poor

29 May 2017

Verified traveler

Unacceptable by any standards if you have luggage.

They need to invest in a person to help with bringing luggage upstairs even if there is an additional payment. It's beyond what any human being can physically tolerate to carry luggage at least 3 flights of stairs. It's not acceptable by any standard. I'm not trying to compare to Canada or USA. It's just unacceptable to be physically exerted that way. The excuse was that \"we mentioned it on the website so that if you have a disability then this place is not for you\". That's so unacceptable. Nobody regardless of physical fitness should carry luggage 3 flights of stairs. Offer the service even if there is an additional payment.

Partner

10/10

Exceptional

17 Feb 2017

Matt

Excellent Value

Great location, very spacious room, extremely clean, nice bathroom and shower, very good value. Would recommend for sure. As a family of 4 we were very comfortable.

Family

8/10

Excellent

03 Oct 2016

Christoph

great central location - very spacious rooms

Everything was very good; only problem is that there is no elevator and there are three stairs to climb to reach the reception and rooms - not good for someone with knee problems or someone with a baby stroller

Family

8/10

Excellent

18 Jun 2026

Teemu

Sijainti erittäin hyvä. Huone oli siisti ja ilmastointi toimi erittäin hyvin

Partner

8/10

Excellent

19 May 2026

Nicole

Schönes Historisches Zimmer, geräumig, gutes Bett.
Die Unterkunft war nicht ganz am angezeigten Punkt auf Maps, vorm Fenster wars immer laut nachts wegen einer Bar.
Bei Ankunft gab es kein WC Papier.

Self

2/10

Poor

28 Mar 2026

alejandro

La cama huele mal como a humedad atrapada.
Utilice las 2 mismas tazas toda mi estancia sin poder lavarlas x que no hay donde y jamas la cambiaron.