Name: Borghese Palace Art Hotel
Address: Via Ghibellina, 174/R, Florence, 50122, IT

10/10

Exceptional

18 Jul 2026

Honghua

The staff is very nice, cleaning and design are very nice. The breakfast was delicious. The location is very good and close to the Duomo, Uffizi galleries, and Michelangelo square. I recommend living here. Art hotel.

Family

10/10

Exceptional

17 Jul 2026

Alecksa

Great location! I walked everywhere. The continental breakfast was good, lots of variety. The staff were very helpful, my room was very clean and the air conditioning was awesome in the room!

Self

10/10

Exceptional

16 Jul 2026

Adam

Very smart, well decorated hotel.
Great location - walking distance to everything.
Highlight was the staff, incredibly friendly and helpful.
Was a wonderful stay.

10/10

Exceptional

11 Jul 2026

Anne

Perfect stay love it thanks

10/10

Exceptional

07 Jul 2026

leonard

Nicely adorned with artwork and comfortable. Super helpful staff in all aspects.

Family

10/10

Exceptional

05 Jul 2026

Mark

Spacious, clean rooms with helpful staff. The hotel is near - easy walking distance - to museums, historic sites, and shopping. The breakfast buffet is good and available until 11 AM. There is a gym but it’s smaller and the equipment is very old.

Partner

10/10

Exceptional

02 Jul 2026

Marcelo

The hotel is in a great location that is minutes away from all the major attractions. The room was clean and air conditioned. They provide a complimentary bottle of still and sparkling water each night. The breakfast was great each morning, and the staff was really friendly.

Partner

10/10

Exceptional

17 Jun 2026

Kathryn

This is a mid tier hotel and a very nice one for it. The room (superior double) faced the road to the rear of the hotel and was on the top floor. We didn't hear much of anything from the street. The staff were helpful and nice, and the lift was somehow always right there every time. Breakfast was nice with a decent selection for a hotel of this size. It's 5 minutes from almost everything on foot and we couldn't have asked for better in that regard - close to everything but not noisy! The Aircon control was kind of hard to use, and the light switches didn't all have button covers on them, and quite a lot of the switches didn't control anything but otherwise everything was in good working order. The shower was always hot. The Google reviews made me worry a little if I'm honest, but we didn't experience anything I'd read as a concern.

Partner

10/10

Exceptional

13 Jun 2026

Nigel

.

Self

8/10

Excellent

13 Jun 2026

Aimee

Large room with the junior suite.

Partner

8/10

Excellent

09 Jun 2026

Curtis

Positive: Staff was super nice. The room seemed bigger than mentioned. Location is great. Wifi in the room was about 100mbs - perfect for some video calls. Good value for money. Everything was clean. Nice soft modern bed.

Neutral: Breakfast was nothing special but adequate.

Negative: There was a little bit of noise from the street / hallway - not terrible though. The smell of the cleaning supplies or some type of air freshener was pretty strong.

Partner

6/10

Pleasant

30 May 2026

Maureen

We booked our room August, 2025. When we arrived on the afternoon of May 20, 2026, the room had been given away. They offered us a room in an attic, up a creaky staircase with a door that required a key from 1800’s…The space was creepy, like a scary movie. This room was located in the “Do not enter, alarm will go off” area. As 2 70+ year olds, there was no way we could manage the stairs with our bags and it felt totally unsafe where they had trouble getting key to work. We honestly thought we could be trapped in the attic. I wish I could post my picture of how creepy this was. We declined & they magically found another room. We then were required to repack to another room the next night. The only highlight in this scenario was Reception Lu. She was very genuinely awesome & tried her best to make a horrible situation better. Also, breakfast was awful- horrible fake eggs, orange juice that was more than 50% water. Never again.

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Raul

Great service! Thanks for hosting my parents with your excellent service.

Family

8/10

Excellent

26 May 2026

Jennifer

The hotel was well located. The room was strangely designed. Our room had steps to enter and a strange door key. The room was large and the bathroom was nice but there was a step up to get to the bedroom from the bathroom which was not ideal.

Partner

10/10

Exceptional

23 May 2026

Andrew

Everything was wonderful.

Friends

8/10

Excellent

17 May 2026

Robert

Nice but small (typical for area) clean room. Nice facility on narrow street. Very close to major tourist attractions such as Duomo, Galleries and lots of excellent restaurants. Breakfast was ok, not great but convenient and clean. Very friendly staff and elevator. No parking.

Friends

10/10

Exceptional

15 May 2026

Mark

Great place and wonderful people

Partner

8/10

Excellent

18 Apr 2026

Jeffrey

The front desk staff at this property was above and beyond efficient, professional and welcoming. Amazing. The mold all over the bathroom wood floor and walls was a serious concern. The housekeeper couldn’t seem to figure out that you replace dirty coffee cups and not just leave them on the desk for 3 days in a row. All in all the hotel could use a serious refresh. The location is perfect and central.

Partner

6/10

Pleasant

10 Apr 2026

Kinying

Everything was fine checking in, even the front desk lady showed me, where the breakfast area and the elevator going to the room. It’s the art hotel for those who love antique furniture, besides everything was okay. Except the downside was the mattress, when I laid down on the bed it goes down. Needed to use my hand to hold the edge of the bed to get up. Maybe it’s just me over 200 lbs

Partner

6/10

Pleasant

09 Apr 2026

Amy

The women and the younger guy at the front desk were terrible at best. They acted like we were bothering them when asking simple questions.
When we were checking in, I told the older woman that I had gotten my phone stolen and she had zero empathy. Did not care to not offer to help at all.
The elevator shaft is unbelievably disgusting. There is oil dripping on the windows and dust on the oily shafts. So gross I couldn’t even look at it. The hotel needs to be updated.
In the bathroom, there was a piece of broken wood.
Obviously, I do not recommend this hotel at all

Friends_and_family Family

6/10

Pleasant

07 Apr 2026

Mark

Everything was great although the noise from the street in front of the house was loud all night long with people partying and talking loudly. So if you need a good night sleep and are noise sensitive, I recommend asking for a room that does not face the street.

Self

10/10

Exceptional

05 Mar 2026

Stan

Wonderful small hotel!!

Partner

10/10

Exceptional

19 Feb 2026

Ritzy

Excellent boutique hotel with easy walking access to most of the key sights in Florence. The Reception team was extremely helpful especially with local travel advice, early breakfast bag (for an early day trip) and luggage storage. A special mention to Ricardo who was always willing to help.

Partner

10/10

Exceptional

04 Feb 2026

Steve

Hh

10/10

Exceptional

31 Jan 2026

JULIEANN C

Staff extremely HELPFUL
bed comfy (pillows flat)!
Bathroom small(especially shower)
Breakfast nice service
Bar/bartender professional➕

10/10

Exceptional

29 Jan 2026

Garrett

I stayed in the Borghese Art Palace Hotel in Florence this past week.
The room was clean, comfortable, and the staff were very professional and nice. I would stay there again and plan to during my next visit to Florence later this year.

6/10

Pleasant

18 Jan 2026

Nathalie

Staff excellent but room quite outdated, kettle in room but no coffee sachets had to ask for them. Pillows thin and very very hard. Bed like wood.

10/10

Exceptional

11 Dec 2025

Tanya

Great location and room

10/10

Exceptional

30 Nov 2025

Luis Felipe

Excelente ubicación, palazzo ve vio a una cuadra. El staff super amable y hablan español; grandioso para mí como mexicano.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Eugene

The staff was extremely helpful and friendly from the front desk to the woman who served us in the dining area

Friends_and_family Family

4/10

Poor

09 Nov 2025

Charisse

Excellent service. Front desk, housekeeping, breakfast servers, all staff were friendly and courteous. Breakfast food was good, except the scrambled eggs was runny, didn’t taste like real eggs. The staff baked homemade pies each morning which were delicious .The hotel was charming, but definitely needs thorough cleaning and better upkeep. The window shutters in our room, the elevator glass, the tubes/metals outside the elevator were very dirty. We were told the air conditioner was routinely shut off in October, so we had to open our window to cool our room. There were no screens to prevent the mosquitoes from coming in. Outside was noisy-loud conversations and smelled strong cigarette smoke in our room in very early morning hours (1-4am). So we either suffered through a very warm stuffy room with windows closed or being bit by mosquitoes, hearing loud noise and smelling cig smoke with opened windows. They gave us an electric fan but it was also noisy and didn’t work well. I loved the staff, but the hotel maintenance was very poor and disappointing.

Friends_and_family Friends

10/10

Exceptional

07 Nov 2025

Linsha

Everything is perfect

Leisure Family

10/10

Exceptional

06 Nov 2025

DAVID

The weather was warm.compared to home and we made the mistake of opening the screenless window the first night and I wound up getting eaten alive. It took another day for them to get an air-conditioning unit in the room but after that it was fantastico. Staff was friendly and helpful and the fresh baked goods at breakfast delicious. Would stay again. So centrally located to everything and we have bad knees and feet.

Leisure Partner

2/10

Poor

05 Nov 2025

Bulland

Terrible room, looks nothing like the pictures.

6/10

Pleasant

03 Nov 2025

Nelia

The whole place is in need of serious cleaning. Glass panels on the elevator are all filthy. Bathroom wall has water stain and looks like has mold built up. Mosquitoes present in the room.
Staff is wonderful.

Friends_and_family Friends

6/10

Pleasant

30 Oct 2025

Augie

Internet was good and breakfast was okay, but the sheets in my room were dirty, my shower drain was clogged and would fill up with water fast, my AC didn't work really well and I kept getting attacked by mosquitoes

Self

10/10

Exceptional

30 Oct 2025

Christine

Winderdul

6/10

Pleasant

26 Oct 2025

Andrea

The room was very hot and we were told that for the time of the year the a/c wasn’t on. We had to sleep with the windows opened but the noise was terrible. After that they gave us a portable air.

Leisure Partner

8/10

Excellent

24 Oct 2025

Haitham

Centrally located within the historical area. Walkable to all attractions and points of interest. If you are into staying at a historic building hotel this would be a good choice.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Gina

The room was clean and comfortable, and the hotel is located close to many historic buildings and museums.

Self

10/10

Exceptional

23 Oct 2025

David

Virtually everything that you would want to see or experience in Florence is within a few minutes walking distance from the hotel. Front desk staff is friendly and helpful, the rooms are comfortable and clean, and the housekeeping is excellent ( a rarity these days in my experience). My home away from home in Florence.

Leisure Family

8/10

Excellent

20 Oct 2025

Lauren Victoria

Good location

10/10

Exceptional

20 Oct 2025

Yvonne

Ideal for walking to the galleries and main areas like the cathedral and Ponte Vecchio. Small but clean room with good selection of toiletries. Very nice breakfast. Friendly helpful staff for recommendations for restaurants too! Will definitely be there again.

Business_and_leisure Self

6/10

Pleasant

16 Oct 2025

Merilee

I was disappointed with this hotel choice as the room I booked was not the room I was given, in fact it is not pictured on the website at all. I booked the \"Junior Suite\" which is shown as a bright, large well furnished room with two windows. https://www.borghesepalace.it/wp-content/uploads/2017/05/19-1.jpg But the room I got was dark with one window and a bathroom terribly in need of a refresh. The man at the desk told me I could not expect to have the room shown that it was only a catagory. I travelled through Naples, Ischia and Sperlonga and always the rooms reflected what they showed me on the booking page. This hotel was the most cost per night and definitely not 4 star, it is the location only that saves it.

2/10

Poor

15 Oct 2025

MILES T

I booked 5 nights at this property for my wife and her friend. The main issue is that the junior suite bathroom had a significant amount of mold. The mold smell was also pervasive throughout the room. Leaving the window open during the did not resolve the issue. She and I contacted the front desk to ask to switch rooms, which was not possible as the hotel was completely booked. As well, the manager was not in. After the second night, it was decided that they would leave the hotel and stay somewhere else. The front desk person, was responsive and pleasant to deal with, even thought there was nothing he could do. We were told to contact the manager, and given his email. For the past week, I've been trying to talk to the manager, but have not received any response. I'm quite disappointed with the level of service provided by management. One would think that management would be quick to contact someone when there is a mold issue in the room and the customers leave after 2 nights.

10/10

Exceptional

14 Oct 2025

Christine

Great people and location

8/10

Excellent

14 Oct 2025

Ronald

The property was well maintained, centrally located and the staff was very helpful. Highly recommend.

Leisure Family

8/10

Excellent

14 Oct 2025

Boris

Very nice hotel, big clean room, bathroom and the room had everything what needed. The staff was friendly and responsive to or needs-a couple of days it became too hot in the room , we have reported the case to the front desk and they have quickly fixed that.
Breakfast was wonderful!
The main thing - excellent location, right in the old part of town with short walk to every historic landmark - Dome, Croche, Uffizzi, etc. !

It was a pleasure to stay, thanks.

Partner

8/10

Excellent

13 Oct 2025

James

Good location!!

10/10

Exceptional

10 Oct 2025

Monica

Nice location

Leisure Partner

10/10

Exceptional

10 Oct 2025

Rostislav

Great hotel, nice room, very convenient location.

Leisure Partner

8/10

Excellent

09 Oct 2025

Amandeep

Clean room, good breakfast, shops nearby, good staff

Leisure Partner

8/10

Excellent

07 Oct 2025

A

Building is old but room had everything needed in good working condition. The location was superb, conveniently located and felt very safe. Breakfast could be better.

Self

10/10

Exceptional

02 Oct 2025

Ekaterina

Nice hotel in the heart of Florence

great hotel, confortable, estetically pleasant, nice stuff, big and tasty breakfast. Location is very central walk to everything

Partner

8/10

Excellent

02 Oct 2025

Maria

Great stay!

Breakfast had different breads to toast and luncheon meats with condiments for sandwiches. They also had eggs, bacon, pancakes, cold cereal with raisins, nuts, etc. also had yogurt and cappuccino maker or choice of tea. Gluten free options too.

Staff at front desk and breakfast room were courteous and friendly, excellent hosts.

Room had a large king size bed with extra pillows and a fridge. It was dated, but clean. We did not use the air conditioning as we could open the windows. We were in Room #304 and could hear bar patrons at the end of the night, but that didn’t last long.

Hotel was in the tourist district and walking distance to many tourist destinations and there was a laundromat across the street. $5 for wash and another $5 for the dryer. Restaurants were expensive, as expected, but looked inviting. The gym was in the lower level and had a sign for an extra charge for $10-15. We did not use.

Partner

10/10

Exceptional

02 Oct 2025

Evan

Great food and the staff was incredible in every way.

Leisure Partner

6/10

Pleasant

02 Oct 2025

Wen Hai

Remodel

Leisure Partner

8/10

Excellent

30 Sep 2025

Robert

The rooms were clean and spacious if a little lacking in colour and character. Walking distance to all the main attractions with lots of restaurants close by. It did not seem the bar ever got opened and would have liked coffee available in the room rather than just tea bags. Breakfast was tasty and good value so only had a few minor negatives. We still had a good stay and would consider it again. So maybe being a bit picky.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Teresa

It’s near the Duomo and other major tourist attractions. Convenient. Shops and supermarkets around. Breakfast included in hotel saves us time

Leisure Family

10/10

Exceptional

29 Sep 2025

Jack

Staff were friendly, breakfast was plentiful, bed was massive and comfortable. Room was cool ans a good temperature for sleeping in.

Partner

8/10

Excellent

29 Sep 2025

Michael

Great location.

Leisure Partner

8/10

Excellent

25 Sep 2025

Dawn

No elevator for 3 days and had to drag my bagS up a winding staircase to the 3rd floor. Very inconvenient.

Business_and_leisure Family

10/10

Exceptional

25 Sep 2025

MONICA

good breakfast, great staff

10/10

Exceptional

25 Sep 2025

Gina

Nice central location, breakfast included. Artsy decor was fun and rooms are comfortable

Leisure Partner

10/10

Exceptional

24 Sep 2025

Eric

I recommand

nice place to stay, very nice location close to everything, staff are very friendly, the bed is very comfortable

Partner

8/10

Excellent

23 Sep 2025

Deidre

Nice location

8/10

Excellent

22 Sep 2025

Peter

I agree with some earlier reviewers that the photos are very misleading because the hotel is in need of a major upgrade aesthetically.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Alexandra

Great location - right near Duomo and easily walkable to many top sites.

Leisure Family

10/10

Exceptional

18 Sep 2025

Chris

The staff were super professional and helpful a 5 star experience especially the front desk staff

Leisure Partner

10/10

Exceptional

16 Sep 2025

Lisa

This was the perfect location, very walkable. It was very quiet and beds were very comfortable.

10/10

Exceptional

06 Sep 2025

Sherif

Very good hotel near to the domo and other attractions

8/10

Excellent

05 Sep 2025

Stasha

Old hotel, but good price and location and nice staff.

10/10

Exceptional

02 Sep 2025

Lina

Really enjoyed our stay here! Close by a lot of things. Place was nice and clean

Leisure Partner

10/10

Exceptional

29 Aug 2025

Madelyn

Everyone was friendly and everything was within walking distance

Leisure Partner

10/10

Exceptional

25 Aug 2025

Karen

Beautiful hotel! Perfect location

6/10

Pleasant

23 Aug 2025

Yvette

Breakfast and room size was good.
Elevator was very slow , bathroom shower & sink need to be redone.
We would not stay at this hotel for a second time

Leisure Family

10/10

Exceptional

19 Aug 2025

Alberto

Great

8/10

Excellent

18 Aug 2025

Vinh

Spa facilities were not maintained and in condition to be advertised. Everything else about the hotel is great!

Leisure Family

10/10

Exceptional

14 Aug 2025

Paul

Great hotel, great location

Perfect location great breakfast with lovely staff.
Large comfortable room. Drinks facilites and fridge
Free water everyday. Would definitely return.
Price was advertised inclusive of taxes but does not include city tax...€7 euro per person per night so greeted with a €98 bill on departure

Partner

10/10

Exceptional

10 Aug 2025

Verified traveler

Excellent day in the heart of town

Excellent location, excellent value and very helpful and friendly staff.

Business Self

6/10

Pleasant

06 Aug 2025

JOSE

Room was not very cozy. To get to the room one had to carry bags about 20 steps.

Unsafe condition

Leisure Family_with_children

10/10

Exceptional

04 Aug 2025

Franco

Very clean and pleasant staff

Leisure

10/10

Exceptional

02 Aug 2025

Maria

The staff was really friendly and helpful. The area was also good. Close to everything and walking distance to many attractions. Overall it was very good.

8/10

Excellent

30 Jul 2025

Huguette

Very nice hotel and welcoming staff!

Leisure Partner

10/10

Exceptional

30 Jul 2025

Jennifer

Great location for Florence! Walkable to everything. Air conditioning was great in rooms. I appreciated the breakfasts offered daily .

Leisure Family

10/10

Exceptional

28 Jul 2025

Susan

Charming, characterful hotel with quirky features.
Bed was especially comfortable. Great shower, good air conditioning. I would have liked to have milk with the coffee facilities in the room.
Loved Florence the atmosphere was friendly and you felt safe lots of nationalities milling around. My favourite bit of my stay was walking around the duomo in the evening soaking up the atmosphere.

Leisure Family

6/10

Pleasant

25 Jul 2025

Tanner

It fulfilled our needs

10/10

Exceptional

22 Jul 2025

Kristy

A great location in the heart of Florence. Helpful and welcoming staff and lovely art work. Would definitely stay again.

Leisure Self

8/10

Excellent

19 Jul 2025

Renata

It was very lovely
It was more special for the attention of Ricky and Fatiha.
The room was spacious and bed was great!

Leisure Partner

10/10

Exceptional

18 Jul 2025

ARMAN

Thanks for providing an excellent service

Leisure Partner

10/10

Exceptional

17 Jul 2025

Shestie D.

Very comfortable hotel. Very clean, has a good variety for a breakfast buffet..

Partner

10/10

Exceptional

15 Jul 2025

Sarah

Very close to a lot of things in Florence. Easily walkable to major attractions and restaurants.

Leisure Partner

10/10

Exceptional

14 Jul 2025

Maria Teresa

This property was perfect in every way!

Leisure Self

10/10

Exceptional

05 Jul 2025

Denise

I look forward to another stay! The location was great, with an approximately five-minute walk to the Duomo. There were many restaurants, shops, a pharmacy, and an outdoor vendor market nearby. Also, the Arno River is less than a 10-minute walk from the hotel. (I took a walk from the hotel, over the Arno River, and up a nearby hill to a David statue that overlooks the city in about 30 minutes.)

The hotel staff were very welcoming and friendly; the diversity of breakfast items did not disappoint.

The room was just right for a solo stay! The bed was very comfortable; I enjoyed the comfort of a good night’s sleep. I loved the design of the shower and the art above the bed. Nice!

I look forward to staying again on my next visit to Florence!

Leisure Self

10/10

Exceptional

04 Jul 2025

Scott

Our room was very comfortable and spacious. Even had a full fridge. The shower with rain head was great.
The location is walkable to the major sites and there’s restaurants all around. Would definitely recommend.

Leisure Partner

4/10

Poor

03 Jul 2025

Maria rosario

El hotel está en muy malas condiciones!

Leisure Family

10/10

Exceptional

25 Jun 2025

Robert

Its all about the location with this place. Really close to the Cathedral, Palazzo Vecchio & shops/restaurants.
The rooms are very basic but spotlessly clean & with everything you could ever need.
The staff are very friendly and breakfast was delicious.
Not as fancy as other hotels but all you could ever need.

Leisure Partner

8/10

Excellent

24 Jun 2025

Randy

Good hotel in a central location. Breakfast was very good

Leisure Partner

10/10

Exceptional

23 Jun 2025

AI

Wonderful staff