Name: Residenza D'Epoca Sant'Egidio
Address: Via Sant Egidio 10, Florence, 50122, IT

10/10

Exceptional

19 Jul 2026

Ovidio

Excellent experience. Will definitely return

Partner

8/10

Excellent

12 Jul 2026

Elizabeth

Air conditioning was a huge plus! Everything was a little run down, and it takes 5 keys just to get to our room. The bathroom always had a slight sewer smell, and the automatic light to go into the bathroom turned on anytime you might want to go to the bathroom in the middle of the night…not ideal if others are trying sleep in the room. Overall it worked for a budget stay in a great location in Florence

Family

4/10

Poor

10 Jul 2026

Elizaveta

The setting is gorgeous and it has a charm, but property is not very well kept. I am talking about cleanliness. The toilet was dirty, the mirror had soap splashes and the bed table was covered in spots. Walls can definitely use some touch ups from just plain dirt. And the balcony had cigarette butts everywhere on the floor… Upon arrival we realized there was no toilet paper in the bathroom, we contacted the staff and were told to go look in the common area (which we already did). We told them that there isn’t any, we got a response from them 12 hours later saying that someone will come by with it… also please not that their check in area is 5 min walk from the actual rooms and they only check in from 3 till 6 pm, which we kept getting conflicting messages from them prior to our arrival saying that we can check in at 2, then at 3, then that we need to tell them when we are planning to check in, then 3 again, total of 4 messages in the same thread on the app.

6/10

Pleasant

05 Jul 2026

Giuseppe

Very simple accommodation but great location

Partner

2/10

Poor

17 Jun 2026

Sachin

There were 77 steps in this hotel, no elevator and carrying luggage up the steps was really annoying. The staff was not cooperative, not ready to store your luggage without a charge. The photos are completely deceptive and the hotel was unclean. Nobody comes for the maintenance of your room. And it is like a horror film once you enter. There were 5 doors to open and old fashioned keys to open each door. In my opinion it was like an escape room. This was a terrible stay. Some good things were the location and the bathroom.

Family_with_children

8/10

Excellent

06 Jun 2026

Stephanie

Really clean room and was already air conditioned when we arrived. Check in was really easy and simple. Convenient location. Highly recommend

Partner

8/10

Excellent

03 Jun 2026

Joel

The property was in a great location. Be ready for lots of stairs. Dragging our luggage up the steps was the hardest part

Partner

8/10

Excellent

31 May 2026

Matthew

The room itself is in a great location in Florence, although a little inconvenient to get in an out as you have to walk up several flights of stairs and go through several locked gates. However, it is within close walking distance to several major attractions and restaurants. The room was small, but clean and maintained. Check-in was also slightly inconvenient as it is a few blocks away, and they also charged us for luggage storage since we arrived 2 hours before check in, which I've never had a place do before. Overall though, it was a good place to stay and I would stay there again.

Partner

2/10

Poor

26 May 2026

Lauren

The shower flooded whenever you turned it on and the staff did nothing to attend to the problem. Additionally this hotel is right next to all the study abroad party clubs and bars…. SOOOO LOUD WITH SCREAMING ALL NIGHT LONG!! It is a shame because it is a pretty building.

Friends

4/10

Poor

08 May 2026

Shirley

No working remote for TV., emailed 3 times no one showed up. Shower drain clogged, was over flowing shower pan.

Contacted 3 times no one showed up. FYI on how many stairs to room would have been nice. Very noisy street, hospital down street, lots of screaming

Building does have charm

Family

8/10

Excellent

08 May 2026

Richard

Lots of stars, staff was accompanying, did not like five keys to access the room, location was great, lost of noise from street even from the third floor

Partner

2/10

Poor

15 Apr 2026

Sarah

Broken glass left on the floor, I was bleeding out, we tried to contact staff and they were dismissive. There was a constant rattling and banging noise coming from somewhere which made feel very scary and annoying to sleep.

Friends_and_family Friends

6/10

Pleasant

12 Apr 2026

Michael

Good location close to the Duomo. Spacious but basic. The terrace was nice

10/10

Exceptional

20 Mar 2026

Makena

Obsessed with this stay. Very clean and a HUGE room! The view was also stunning

Partner

10/10

Exceptional

05 Mar 2026

Sheri Julia

I feel in love with this place other then the many stairs to get to your room. I got the room with the balcony which I loved, sitting out in the morning to drink coffee or in the evening with a glass of wine. The ceilings are extremely high with beautiful murals on them. The rooms are spacious and the beds were comfy which was a good surprise. Just be careful on checkout day because they tell you to leave the key in the room and go, but when you get down to the bottom floor you cant leave without the key! Sooo many stairs to run back up, down, back up again and back down!

10/10

Exceptional

21 Feb 2026

Michael

We loved this place! So much room! Old vibe just what we wanted! Easy check in. Very clean.

Family

10/10

Exceptional

04 Jan 2026

RAYMOND GREG

WOW! What an experience to stay in this property. I could imagine living in this period as I made my way to and from the room every day. The folks helping with check in and out were very friendly and responsive. The room was clean and had plenty of comforts when needed. Great location with a minuet walk to everything. My only want was for a room facing away from the main street outside the window. A bit noisy but manageable with earplugs.

Leisure Family

10/10

Exceptional

14 Nov 2025

Iain

This is an excellent choice for location, good basic facilities in a grand historic building with tons of character.

Friends_and_family Family

6/10

Pleasant

10 Nov 2025

Derek

Room was ok. Outdated. Access to the room through the building is very dirty looking.

Leisure Partner

8/10

Excellent

10 Nov 2025

Giuseppe

The building was wonderful; the room was also very nice. However, there was a little closed smell that went away once I opened the window. The reception was at another address (4 min walk) only open until 6 pm. Overall is a good choice.

Leisure Partner

6/10

Pleasant

07 Nov 2025

Sabina

No AC

10/10

Exceptional

28 Oct 2025

Brandy

This hotel was fantastic. It was right in the center of everything. And it is very safe. You have about 5 different keys to get into different metal gates and doors. I absolutely loved it here. Definitely recommend, extremely walkable.

Leisure

8/10

Excellent

26 Oct 2025

Julie

The actual residences were in a different building than the place of check in and were only accessible through a few flights of stairs. Check in was super efficient.

The rooms itself were very spacious and appreciated the big balcony. Be wary of mosquitos if the doors are left open as you could see squished mosquitos on the walls.

Wifi was a little spotty for the room we were in but still manageable. Towel service/housekeeping was not provided on a daily basis.

Overall, pretty decent as the location was quite central and is a walkable distance to the train station or 1 bus away.

Leisure Friends

6/10

Pleasant

03 Oct 2025

Clint

Check in process was cumbersome too far to walk to leave luggage. Somebody should’ve met us there at the hotel and had a safe place to store our luggage. I still would’ve paid to have my luggage stored, but the walk was ridiculous.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Daniella

It is beautiful! A few stairs to get there but well worth it!!!!!

4/10

Poor

02 Oct 2025

James

Could not get the water temp in the bathroom/shower adjusted properly it went from scalding hot to freezing cold without warning . There were mosquitoes flying around all over in our room, one flew up my nose. We had five different keys/ five different doors we needed to access to get to the room. We couldn’t figure out at first how to get out of the gate by the steps so it was like we were in an escape room until we figured it out. Needed to walk up four flights of steps to get to room, with all our luggage, no elevator, exhausting! The air conditioner made noises all night. The bidet made gurgling noises at night. The towel rack in bathroom looked like it had dried feces on it.

Leisure Partner

2/10

Poor

29 Sep 2025

Acadia

Room was not clean when we arrived, bed broken, shower did not drain, room was never cleaned during our entire stay. Location wise it was good, other than that would not recommend.

Family_with_children

4/10

Poor

28 Sep 2025

A

You have to go somewhere away from the property to check in, the lady was very rude (but it might just be a culture clash - I’m an American and expect friendly service), and there was noise all through the night between people partying, the police, ambulances, and the revving of motorcycles. I didn’t get much sleep, but they were nice enough to hold my bags the last day so I could walk around the city and see more things before heading to the next city.

Leisure Self

10/10

Exceptional

05 Aug 2025

Olivia

Absolutely loved our stay here. The terrace French doors and the high ceilings made me feel like I a Victorian princess. I loved opening the doors and the patio doors for the view and for breeze. There are stairs to the property and you have to check in a bloc or two away so be prepared to walk but with the stairs came a ton of safety!!! Four locks to get through. Felt super safe here. I also loved how we were in the heart of Florence but from the back patio it was so quiet you didn’t hear any of the bustle. Concerned was super communicative the days leading up, answered any questions and got us checked in as soon as possible. Would def recommend!!!

Leisure Partner

8/10

Excellent

28 Jul 2025

Stephanie

A great location to get around and see most of Florence! Room was clean and had ample space! It does have a fair amount of straits to get up with no lift so was tough carrying up the suitcases but otherwise highly recommend

Leisure Partner

4/10

Poor

16 Jul 2025

Shaoping

We almost got locked out and missed our train the day we left - the staff operate between 10am and? We were told to leave all our keys in the room when we checked out - but one of the iron doors was locked and we could not open it without a key. It was a terrifying experience. Also the common area (the yard was extremely unkept) and we saw tons of flies while trying to figure out how to get out of the place .... Never again!

Leisure Family

8/10

Excellent

22 May 2025

Bassanio

Very convenient location walkable to nearly everything including some good restaurants and breakfast spots. The building is a bit rustic but has all the basic amenities. Our water pump / plumbing was a bit noisy but not to the point it effected our sleep.

Leisure Partner

2/10

Poor

19 May 2025

Robert

Lots of mosquitoes, apartment was dirty, AC unit leaked water

4/10

Poor

12 May 2025

Chase

The only real upside to this place is its central location—if you're just looking for somewhere to sleep and don’t care much about comfort, it might work for you. But be prepared for several inconveniences. First, check-in is not at the building itself; it’s a few blocks away, which was not clearly communicated beforehand until you arrive. There’s no elevator, so if you have heavy luggage, you’ll be carrying it up multiple staircases. You’ll also need to juggle five different keys just to get to your room—yes, five.
Once inside, the room smelled musty and moldy, and it looked nothing like the photos on Expedia. What was advertised as a bright, clean room was actually dark, dated, and worn. On top of that, there’s no housekeeping service during your stay, which made things feel even more neglected.
This could be a last-resort option for someone on a tight budget who just wants a place to sleep near the center—but manage your expectations carefully.

Leisure Partner

4/10

Poor

03 May 2025

ekaterina

Stairs, stairs, stairs!

Great location, I admit. Property itself is very difficult to be in. Top floor, no elevator, 5 metal keys to open 5 different locks.
Avoid if you are not in the best shape of your life!

Partner

6/10

Pleasant

28 Mar 2025

Sonia

Cold water

The shower was cold (we had a little bit of warm water for few seconds only)

The instructions to the get there were not clear.
We had to go to an other address to get the Keys and we were told about it at the last minute (we were already to the hotel and had to walk from there to get the keys )

Partner

6/10

Pleasant

22 Jan 2025

Anna Leslie

Water was out for 2 days and the 2 days prior had only cold water. Restroom had mold around the shower and the floor. Property is large & beautiful though. High ceilings and great view. Very central to the Duomo.

Leisure Partner

6/10

Pleasant

22 Oct 2024

James

The building was about 600 years old and was beautiful for its architecture that said the hot water did not work and the bed was broken upon our arrival and building is operated by a third party over all 3/5

Leisure Partner

4/10

Poor

17 Oct 2024

frank

5 (five) gates with keys to get into your room- endless steps to get to room makes this hard to recommend. The price was less expensive than others I stayed at and the location was excellent, however the lack of ammenties and ridiculous amount of keys and locks to go thru and the endless steps make it a 2 star at best. P.S. main door is very difficult to open as you have to slam into door with full force if your body to push it open.

Leisure Partner

6/10

Pleasant

09 Oct 2024

Therese

Decent location, however, right down the street from a hospital so we heard sirens constantly

Leisure Family

10/10

Exceptional

21 Jul 2024

Nico

Great stay!

10/10

Exceptional

30 Jun 2024

Sonja

Great location

This was a very cool old building in a perfect location- 4 minute walk to Duomo. It reminded us of staying in an old mansion. The rooms were large and the patio was great. The only negative I would say is that it is very sparse for such a beautiful building. Just adding a few more touches would make it seem perfect.

Friends_and_family Family

4/10

Poor

16 Jun 2024

Scott

The mosquitos made it unbearable. We were each bitten over 15 times during our stay while we slept. The staff did provide extra pillows upon request and they did pour bleach down the shower after the septic smell occurred after showering.

4/10

Poor

06 Jun 2024

James

Shower drain is slow, broken and shower easily overflowed into the bathroom. Temperature control in shower is poorly placed and easy to move by accident causing unexpected temperature change. Also, temp control of shower was erratic. Entry to room from street was exceptionally long and involved many stairs. No elevator available. No daily room service. Poorly lit inside room.

Leisure Family

4/10

Poor

21 May 2024

Camilo

Bathroom was not properly clean upon arrival. Water leaked out when showering, making a big mess. Extremely loud area in the evening. We had no water for a few hours in the morning until we got a hold of someone to come fix it. The windows could use a mosquito net; I got bit many times. Unsafe, heavy metal gate with a piece sticking out hit my food and I almost broke my toe when it swung open. Incredibly, one of the rules is not to eat in the room even though there’s a fridge available. Absurd. The location is fantastic which is why we picked it but I’d stay somewhere else next time.

Leisure Partner

4/10

Poor

21 May 2024

Mason

Very noisy specially late night until early morning. Near bars that’s why people making noise as well as a local hospital with lots of ambulance traffic.

Leisure Partner

8/10

Excellent

12 May 2024

Waite

A good base for exploring Florence! If you are a light sleeper make sure to bring earplugs or a noise machine for the car/bike and hospital traffic noise.

Leisure Partner

6/10

Pleasant

06 Mar 2024

Genevieve

Check-in and communication were great. The accommodations were spacious but the beds were very uncomfortable. We had some difficulties with windows not closing properly and mosquitoes in the room at night that bothered our children. No food was allowed in the room which limits your use of the space - provision of better coffee and more than one serving for multiple nights of stay would be appreciated. The shower leaked.

Leisure Family

2/10

Poor

02 Oct 2023

Megan

2 minutes after getting into the room all the power went out in the building, then we had no water or power - I was able to reach the desk (even though it was just after 6) and they said they would get back to me after talking to the owner. No one contacted me again that night. after multiple calls to the number and texts to the what’s app number there was no response and we had no water. We had to spend our dinner calling other hotels and we ended up paying over double to move to a new hotel at midnight. In the morning we went to the desk and asked for a refund, they said Expedia had to refund us, so we contacted Expedia but now the owner is saying that we can’t have a refund even though we did not stay even one night. We think the owner should be responsible to refund us and cover the difference in cost we had to pay for a last minute hotel in peak season or they should be removed from expedia so that customers can trust they won’t be scammed.

4/10

Poor

02 Oct 2023

Lisa

Let's start with positives. The property is in a great location for accessing everything from transportation to food to shopping to major attractions.

Now the rest. There was supposed to be an elevator but we couldn't find it. Every door we opened contained a little stairway to nowhere. So we had to drag our luggage up 80 stairs. No food allowed in the room - at all. This is news! A strange rule. The sewer smell was overpowering so they came and poured bleach down the drain which lasted through our stay. However the A/C noise was unbelievably loud, like a pair of dog grooming clippers through an amplifier. We let them know but nothing changed.

The room didn't look like the photos. The bathroom was cramped with no place to set things down and one corner of the shower has mold and yuck. The staff were very nice and we give them the benefit of the doubt for the other things. I'm sure they don't make policy!

Would not stay here again

Leisure Partner

10/10

Exceptional

30 Jun 2023

Luisa

Perfect restful place to stay whilst in Florence. I would definitely stay again.

Leisure Family

8/10

Excellent

19 Jun 2023

James

Great property. Only complaint was one night someone was having a party below us and it sounded like they were right in our room! The noise travelled through the walls. The location was great though!! Couldn’t be in a better spot- you can walk just about anywhere in Florence!

Leisure Family

6/10

Pleasant

04 Jun 2023

Nicolle

The property was beautiful and very well located. The staff did not provide enough toilet paper and the shower is very poorly constructed and floods easily.

Leisure Friends

10/10

Exceptional

23 Oct 2022

Carla

Beautiful building with lots of character. Great location. Very nice room, comfortable, well lit, cozy. Super friendly and helpful staff.

Leisure Family

4/10

Poor

15 Oct 2022

Michael

Extremely loud. All night long. NO LUGGAGE STORAGE - despite the expedia ad stating it’s one of the perks. Ruined the trip having to find storage, lost my timed Uffizi ticket. Lots and lots of stairs and doors. Definitely wouldn’t stay again ever and don’t recommend this place at all. Staff didn’t care that my plans were ruined and I lost €. Never again.

Business_and_leisure Family

8/10

Excellent

20 Jun 2022

Sachin

It is centrally located. Very convenient to visit different locations. It is quite noisy and you have to climb quite a lot and open many doors to reach to the room.

Leisure Family_with_children

2/10

Poor

11 Jun 2022

Franco

Our experience was not the best. We first needed 6 keys to get into this place. Although it had the feel of a grandioso building it was dark and eerie. Our air conditioner didn’t work for the theee nights we were there. The person in charge sent a repairman and basically said it’s working not sure what these people are talking about, the gentleman didn’t know I spoke Italian and understood his whole conversation with his superior. Not once did they ask if we needed more towels or toilet paper! I know it’s not a hotel but I’ve been to many and the owner always does it’s best to make sure his guests are comfortable. Again, like Rome we had to pay up front, gave us the keys and wished you good luck on a good stay. Not the way it should be. I wouldn’t recommend this place

Leisure Family

10/10

Exceptional

01 Apr 2022

Jordyn

Great location right next to most famous landmark in Florence. Beautiful room. Appreciated the very thorough instructions to get into room. Note the key pickup is about a block away from room - no problem and easy instructions to follow. Laundromat across the way if needed. Would definitely stay here again.

Leisure Partner

10/10

Exceptional

12 Jan 2020

Verified traveler

Great location - walk to everything! Located in an old building - definite feeling you are living in history - which we love. If you want a doorman or cookie-cutter lodging, this place is not for you. The rooms are on the third floor with no elevator. Think high ceilings, herringbone oak floors, etc. We loved our stay!

Leisure Family

10/10

Exceptional

07 Jan 2020

Verified traveler

Full of character and super clean

This hotel is awesome! Super clean and centrally located. Great location, we stayed in the attic room and had a fantastic stay, lots of character.

Partner

10/10

Exceptional

03 Dec 2019

Daniel

Staff was excellent, friendly and very helpful!! Rimmon was beautiful. Was only there for one night but it was a good night!

Friends_and_family Family

10/10

Exceptional

28 Oct 2019

Natalie

Beautiful place, kind people, lots of stairs

Very friendly and wonderful room. Only problem was that There are 84 stairs to walk up and 5 doors to go through. You feel very secure but you don’t want to run down to grab a bite to eat.

Partner

4/10

Poor

26 Oct 2019

Verified traveler

Lack of Service. No lift. We had to climb equivalent of 5 floors with our luggage

Friends_and_family Partner

4/10

Poor

12 Oct 2019

Verified traveler

More than 80 steps. Not good for old people or people with problems like asma

Leisure Family

10/10

Exceptional

06 Oct 2019

Verified traveler

It was a fantastic place in the heart of the city. Can be a bit noisy at night.

Leisure Partner

10/10

Exceptional

01 Oct 2019

Verified traveler

A great place to stay within easy walking distance of the duomo. Very friendly and helpful staff. A wonderful room with very high ceilings and modern bathroom. Just be aware that some bars in the area stay open until the early hours of the morning, so there may be some noise.

Leisure Partner

8/10

Excellent

01 Oct 2019

Louise

Amazing location

Amazing location and lovey atmosphere. Stayed in the Santo Spirito room, which was perfect for 2 people needing a nice space to crash after a busy day. Lots of stairs so would not suit everyone, but helped us burn off our pasta calories!!!!

Partner

10/10

Exceptional

29 Sep 2019

Verified traveler

Great location, friendly and helpful hosts, very cool old building with large rooms and new bathrooms.

Leisure Partner

10/10

Exceptional

25 Sep 2019

Verified traveler

The apartment was big and spacious, it felt like we were in Italy. The terrace was awesome with furniture, loved it.

Leisure Family

10/10

Exceptional

23 Sep 2019

Verified traveler

Residenza D'Epoca Sant'Egidio is about 20 minutes walk from the train station, great location 2 minutes from the Duomo, so its very easy to get your bearings from this centre point.
Make contact with the reception at Residenza D'Epoca Sant'Egidio the day before you arrive as the desk is not 24hours. Georgia was our contact and the communication was very easy. Building is very secure, 2 big flights of stairs, no lift, not a problem for us. We loved this place, lots of character. Walking into this big stone building, quite dark, we didn't know what to expect, enter the room to reception and its lovely and bright, colourful, airy, looks very grand indeed. Georgia was very friendly and helpful.
Our room was very light, spacious and clean, lovely bed, good air con which we needed. Bathroom clean and nice shower. The road below can get busy and noisy with traffic but just close windows and its not a problem.
Great location for anything you want to see in Florence.

Leisure Partner

8/10

Excellent

23 Sep 2019

Jc

Amazing building. Great location away from the maddening crowds. Nice room. The 80 steps up and one set of keys proved to be problematic though.

Leisure Partner

10/10

Exceptional

12 Sep 2019

Maria

This was the best location in Florence! 3 minute walk to the Duomo and 10-15 minutes from the train station, 8 minute walk to the market! The rooms were very clean and very comfortable! The lady who checked us in was in contact with us the whole time, she gave us a list of things to do and see and options where to eat! She even made us reservations at an amazing steak restaurant, that treated us very well! I would stay here again 100%. I felt very safe as there were a couple of doors a gates to go through to get to the residence!

Leisure

8/10

Excellent

11 Sep 2019

Silver

This was . . . interesting. Rooms were large, very sparse and the terrace was great. It was necessary to climb 77 steps to get to the rooms and go through several gates, all of which were locked. We received a key ring with lots of keys and there was a learning curve to figure them out. No one was at the facility when we arrived and a note had been left to call for assistance. The business across the street made the call for us and the \"receptionist\" arrived quickly. When someone was there, they were really friendly and helpful. It wasn't very user friendly, however - a bit complicated. The location was excellent and easy walking distance to all we wanted to see. It was an experience, but I wouldn't stay there again.

Leisure Partner

6/10

Pleasant

27 Aug 2019

Verified traveler

Front desk personnel arrived 30 minutes after my arrival time. There is no elevator to get to the top floor (not recommended if occupants have luggage or have difficulty walking), which is where Residenza is. At no pt. did staff offer to help and said that Expedia notes that there is no elevator. The first floor is creepy: run down, with no light and statues all over. I would recommend for place to number keys in sequence of doors (fire hazard) you need to open; you are given a stack w/ 5 different keys. Other than that, Florence’s Duomo is walking distance.

Leisure Family

8/10

Excellent

23 Jul 2019

Verified traveler

Very spacious room, comfortable bed and a cozy varanda. Renovated, with modern fittings, in an old, charmingly decadent building. Unbeatable central location. Overall, a pleasant stay, with a “local” feel that added to the experience. Yet, attention to some details could make it considerably better. For instance, there were no glasses in the room - no water glasses, no wine glasses. Also, a coffee machine would be great. Finally, the shower pressure was very low.

Leisure Self