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Villas at Disney's Grand Floridian Resort & Spa
Orlando Area - Florida - FL · United States
4401 Floridian WayView location
9.0/10Excellent1,000 Reviews
Cleanliness9.4/10 9.4
Service9.2/10 9.2
Comfort9.2/10 9.2
Condition9.2/10 9.2
Location9.8/10 9.8
Neighborhood9.8/10 9.8
Value7.8/10 7.8
Amenities8.8/10 8.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Villas at Disney's Grand Floridian Resort & Spa
Wi-Fi internet connection is available on public areas. As this hotel features 24-hour reception, guests are always welcome. Common areas are suitable for wheelchair-disabled people.
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With a stay at Disney's Grand Floridian Resort & Spa in Lake Buena Vista (Bay Lake), you'll be within a 5-minute drive of Disney's Magnolia Golf Course and Disney's Palm Golf Course.
This beach hotel is 1.8 mi (2.9 km) from Magic Kingdom® Park and 5.1 mi (8.2 km) from Epcot®. Make yourself at home in one of the 867 guestrooms. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
Bathrooms have shower/tub combinations and hair dryers. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.
Popular amenities
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
Anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- A car is not required for transportation to and from this property.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
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Minimal age
18
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Optional fees
- Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
- Valet parking fee: USD 39 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Walt Disney World® Resort
0.3 km / 0.2 mi
Beachcomber Beach
0.6 km / 0.3 mi
Magic Kingdom® Park
1.6 km / 1 mi
Walt Disney World Railroad
1.7 km / 1 mi
Disney's Magnolia Golf Course
1.6 km / 1 mi
Disney's Palm Golf Course
1.7 km / 1 mi
Lake Butler
7.8 km / 4.8 mi
Disney's Winter Summerland Miniature Golf Course
8.2 km / 5.1 mi
Epcot®
8.2 km / 5.1 mi
Disney's Fantasia Gardens Miniature Golf Course
8.3 km / 5.2 mi
Disney's Blizzard Beach Water Park
8.6 km / 5.3 mi
Norway Pavilion
10.1 km / 6.3 mi
Disney's Lake Buena Vista Golf Course
10.6 km / 6.6 mi
Orange County National Golf Club
10.7 km / 6.7 mi
Grand Cypress Golf Club
11.7 km / 7.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
- Wheelchair-accessible
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
DD
Disney Dining
This meal plan may be available depending on the selected room/rate.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Villas at Disney's Grand Floridian Resort & Spa
100
reviews shown
deana
Beautiful resort. Great for the family and super close to Magic Kingdom. 10 out of 10. We will be returning.
Pearl
The rooms were beautiful and the property was stunning. Loved watching the fireworks right from the resort and the monorail travel just can’t be beat! Loved our stay!
Kristina
Our stay at Disney’s Grand Floridian Resort & Spa this past April was unforgettable. From the moment we walked into the stunning lobby, everything felt elegant, relaxing, and truly magical. The resort is immaculate, the grounds are beautiful, and every Cast Member we encountered was friendly, welcoming, and went above and beyond to make our stay special.
As a family with young children, we especially appreciated how convenient everything was—from the easy access to the parks to the peaceful atmosphere after a busy Disney day. The rooms were spacious, spotless, and incredibly comfortable, making it the perfect place to recharge. Every detail, from the dining to the service, reflected Disney’s exceptional hospitality. The Grand Floridian made our vacation feel extra special, and it’s a resort we’ll happily return to again and again.
As a family with young children, we especially appreciated how convenient everything was—from the easy access to the parks to the peaceful atmosphere after a busy Disney day. The rooms were spacious, spotless, and incredibly comfortable, making it the perfect place to recharge. Every detail, from the dining to the service, reflected Disney’s exceptional hospitality. The Grand Floridian made our vacation feel extra special, and it’s a resort we’ll happily return to again and again.
sandra
*
Molly
It was amazing
Catherine
Make certain you have all the guest’s names listed on the reservation. Otherwise it will be a nightmare checking in at the property.
Stephanie
First arrived they placed us in the wrong type of room it was fixed immediately. The staff was wonderful. The grounds were impeccable.
Suzanne
Great location for Magic Kingdom with easy accessibility via monorail (some of the cars are smelly needs deep cleaning), boat, within the walking distance), and Epcot via monorail.
Room was spacious, nice but also needed deep cleaning.
Room was spacious, nice but also needed deep cleaning.
Stacey Lynn
Staying at the Grand Floridian is a decadent as you hope it will be. I highly recommend getting a room on the club level. The extra snacks and drinks help to make the most of your downtime.
Christopher
The only complaint was check-in. Check-in time is 3pm. I checked in on-line early (7am) and went to Epcot. Came back and verified in person around 1pm. At 3pm a room was not ready. 3:30p room was still not ready. Room was not ready until about 3:50pm. For the cost of a Disney deluxe resort your room should be ready at the advertised check-in time.
To their credit a manager was apologetic and took steps to minimize the inconvenience. Other than the room not being ready the hotel was beautiful. Beautiful and easy walk to the Magic Kingdom if you want the peace and quiet of the nature walk. Being on the monorail track is also very convenient. Staff at all locations were very friendly and always smiling.
To their credit a manager was apologetic and took steps to minimize the inconvenience. Other than the room not being ready the hotel was beautiful. Beautiful and easy walk to the Magic Kingdom if you want the peace and quiet of the nature walk. Being on the monorail track is also very convenient. Staff at all locations were very friendly and always smiling.
Marisela
The Floridian resort and spa is fabulous.
The food is not so good, but everything else is amazing.
The food is not so good, but everything else is amazing.
Paul
Extremely convenient for Magic Kingdom visits
Holly
Activities were suited to all ages. Resort is beautiful and very relaxing:)
Dan
Top notch establishment across the board. Equivalent to or greater than a JW. Actually better, imagine Disney at the JW or Ritz! Legit place
Karen
Top notch Disney experience in every aspect
Eida
great location
Patrick
We had to change rooms because we were given a handicap room and it was at the end of a busy sidewalk. Everyone coming out of the main building walked up to our first floor balcony and looked into our room. We could t open our curtains. They moved us the next day and the room was great.
Aileen
Wonderful hotel, location can’t be beat! Only complaint is room wasn’t ready at check in time
Herbert
Great
Johannah
Pros:
- The hotel itself is beautiful! So happy to be able to stay here
-We had good French onion soup at the main building restaurant
-The pool area is open late, we used every night.
Cons:
-The room service French fries we counted 18 fries on the plate, not a good deal for 18 fries…
-The hot tub jets aren’t real jets and splash in your eyes
-We don’t carry cash, and when we got room service like towels brought or something to the room we couldn’t tip since there was no service receipt where we could charge it to the room
- The hotel itself is beautiful! So happy to be able to stay here
-We had good French onion soup at the main building restaurant
-The pool area is open late, we used every night.
Cons:
-The room service French fries we counted 18 fries on the plate, not a good deal for 18 fries…
-The hot tub jets aren’t real jets and splash in your eyes
-We don’t carry cash, and when we got room service like towels brought or something to the room we couldn’t tip since there was no service receipt where we could charge it to the room
Michelle
Our stay at Disney’s Grand Floridian Resort & Spa was absolutely exceptional. From the moment we arrived, the service was warm, attentive, and truly world-class. The resort itself is stunning—elegant Victorian architecture, immaculate grounds, and beautiful views that make you feel like you’ve stepped into something special.
The rooms were spacious, spotless, and incredibly comfortable, and the transportation options (especially the monorail and boat) made getting to the parks effortless.
The rooms were spacious, spotless, and incredibly comfortable, and the transportation options (especially the monorail and boat) made getting to the parks effortless.
Lauren
Such an incredible stay. Check-in was quick and easy, received early check-in by 1pm without requesting it, location in the Boca Chica building overlooking the pool was amazing. Rooms have been impeccably renovated since our last stay. Nothing was overlooked in the redesign of the rooms. Cannot wait to return!
Alicia
Great access to the park, nice accommodation, very helpful staff.
James
Room was perfect
Timothy
Absolutely beautiful property
Liana
We will not stay here again
Patricia
Staff very nice.
Jennifer
I gave it a two because it’s located right across from the magic kingdom so it’s convenient. The hotel is a beautiful hotel however, the noise level in the hallways is out of control. You will not and cannot sleep. We had drunk people from a party in the lobby for hours after midnight and security never showed up. Not one holiday decoration up this year.
Richard
Excellent staff.
Joanna
Very nice hotel
Joseph
Possibly the all around best hotel I have ever stayed at. You get what you pay for.
Joseph
Worth the price.
TERRI
I have stayed at most of the Disney resort hotels over the last several years, and this is definitely one of my favorites! The staff, rooms, grounds, and amenities were all top shelf. The resort’s proximity to Magic Kingdom and access to the monorail system were also bonuses. Highly recommend!
Robert
Exceptionally fine hotel with service to match. On the monorail to all the parks, makes everything easy.
kristy
Mmmht read d hi
Brittan
We stayed in Conch Key and it seemed like this location might have been a little more ignored than others. They were very accommodating with getting the types of rooms we need to be adjoining and have very welcoming safe at the front door. Other than one other waitress this seemed to be the only area they focused on there customers satisfaction. We had multiple appliances that were broken (coffee machine and blow drier). The laundry facilities were very dirty. Out of all of our food we had the food at the cafe and mobile order was the worst in comparison to all the wonder restaurants the parks offered. Overall we were pretty disappointed since other resorts had more reliable transportation. Our buses took three times as long. The only highlight is the view of the fireworks every night but I can imagine that is possible to see from other resorts as well. We’re pretty disappointed when everything else in the parks and other resorts “wowed” us.
Adriana C
Good experience, we enjoyed the room, some of the restaurants, good quality of food but we had no interactions with ANY Disney character. Having younger kids, that was a boomer
Marc quinn
Love this hotel
It’s always fantastic at the grand Floridian. I have never had a bad stay there. My only complaint is with the food at disney as a whole. It has gone down hill over the years but uphill in price. Love the hotel but not the food !!
Verified traveler
Thank you!
Family vacation with teens hotel was immaculately clean beautiful and such a pleasure to stay.
Mercedes
Just ok
I love this hotel, lots of childhood memories, but rooms need to be updated and the overall grandness of the lobby is missing, restaurants are closed, even the amount of flowers they put up is lacking from what it used to be…that being said this is the best Disney property…
Carlos
Location
Stephanie
Beautiful property. Peaceful and easy access to the Magic Kingdom by monorail, boat and walking. Great bar on the second floor for adult time. Citricos was fantastic. Asked for a delayed check out and was pleasantly greeted with a sure we'd be happy to. Only one negative was a beeping sound each morning of vehicles backing in and out. Additionally all the people in the yellow vests working on various projects were not personable. I am assuming they weren't Disney employed. Otherwise, all was fantastic and would return back.
Rachel
Everything was excellent about this resort and the staff! We can’t wait to visit again!
Danielle
GF has several buildings w/rooms. The atmosphere in the main building was amazing. They were doing construction but let us know weeks before our trip. The tram to the parks was so convenient. The only negative, in true Disney fashion EVERYTHING is expensive! Don’t forget a mask (you only need it for the tram) because you will pay $45 for 3. That being said my daughter and her friends had an amazing time and that’s what makes it all worth it.
Brigid C
Beautiful and family friendly this hotel blew away the others we stayed at for our Disney trip. The service was exceptional. No other hotel came even close.
Geraldine
View
We had to request that our room be cleaned... outlets didn’t work but we had a beautiful view so that ropes it alll
Danielle C
The monorail to Magic Kingdom makes it so much easier to go to and from the park. It's just added convenience at the end of a long day.
Alane
The Grand Floridian is refreshingly quiet after a busy day at the parks. The park-like property offers many options to stroll and relax after a long day. The restaurants were nice however, like everything at Disney, have to be scheduled ahead of time. The convenience of the monorail is also a plus for starting your day early.
Joe
Great stay, beautiful resort, convenient to most everything.
jeff
From the front desk to the restaurants, gift shops and monorail staff, everyone was more than happy to help. Even the outside maintenance staff helped with directions. Checking in and out was quick and easy. The only negatives were the beds were never changed. Every thing else in the room was cleaned and spotless. Now true disclosure, I don't do our own beds every day either, but I would have expected that service in an upscale property. On the lobby-level there is a great looking restaurant that was reservation only. That's fine, but upon approaching the host at the restaurant podium, the host told us she can not make any reservations ( then who else can? the pool Life Guard? ) and that reservations can be made online through their app. When I questioned that, I was told the front desk can do that for me. The front desk was more than happy to do that for us.
Glaucia
Reliving our visit
It had been about 12 years since we stayed at the GF. We loved our stay and only wished it was longer. Our room was super clean as well as the rest of the property. We ate at Gasparillo's and not impressed with the food. It was much better when we were there 12 years ago. The front desk employee, Penny, was wonderful and so were the two bell hop employees, AJ and Jerry. We would love to stay there again but it is way too expensive.
Cari
:)
ANDREA
Grand Floridian is beautiful. Room is great.Staff is exceptional.In my opinion , Yahct Club is a better value,GF is too big ,food was average. Not a good value for the amount of money it costs.
john
Did not make the beds in three days.
serviced room everyday
serviced room everyday
Verified traveler
Great grounds. Undesirable rooms and food
Very dated rooms.
Paint deterioration in bathroom walls (falling)
Bathroom door could not totally open because of location of the toilet. Not worth the cost.
Paint deterioration in bathroom walls (falling)
Bathroom door could not totally open because of location of the toilet. Not worth the cost.
Levon
Hotel rooms are very old look a very cheap hotels. Service is very bad . I arrive at night and 2 attend at reception was helping around 8 guess , it took more 1 hr for check in with kids afther a travel … hotel like that at list has to be fast and friendly . Next day they not clean my both Rooms . I hope they get better, because this hotel was a dream for all people. From outside build is beautiful , but inside rooms are terrible. Breakfest was terrible , they are no options of health food , to eat you must be fat or pretend to be.. sorry but they need work hard to get better before disappear.
Kelly
Beautiful property with great amenities. However, if you want a meal make a reservation long before you are hungry! And expect a long wait at check in.
Albert
It is a lovely resort but services were so disappointing. Only two restaurants were open. It was your problem to get food. xmas morning it took 3 hours to get room service breakfast, although they said it would take 75 minutes. Rooms were filthy because no housekeeping - beds not made, bathrooms not cleaned; disgusting. very disappointing. staff who were working were pleasant and hard working.
theodore
Stay at the Polynesian, it is much nicer
The setting is nice, but the maintenance is not what it should be for the price they charge. The grout in the bathtub area was stained. They did clean it (some) when my wife complained.
Our original request for late checkout was denied, but a second request got a little extra time before we had to leave.
The staff themselves are very friendly and helpful, but next visit we will stay at the Polynesian.
Our original request for late checkout was denied, but a second request got a little extra time before we had to leave.
The staff themselves are very friendly and helpful, but next visit we will stay at the Polynesian.
Carl
Not what I expected
All the restaurants were closed; room service was limited; no reservations available for food. Mobile food app had sub par food. And the only restaurant to eat would not even allow take-out food.
Jamie Robert-Irvin
Great location near Magic Kingdom, Contemporary and Polynesia. Love the common areas and restaurants. Smells amazing and most of the resort in general feels like a fantastic getaway.
Was disappointed in the quality of the room - for the price I would expect something nearer to a 4-5 star resort but room and bathroom quality and size was approximately the Holiday Inn. Most of the staff was great but unfortunately the one interaction that sticks with you is when you meet someone rude and not helpful.
Was disappointed in the quality of the room - for the price I would expect something nearer to a 4-5 star resort but room and bathroom quality and size was approximately the Holiday Inn. Most of the staff was great but unfortunately the one interaction that sticks with you is when you meet someone rude and not helpful.
Martha
I feel that a resort of this category should accommodate the guests.
I went with my 3 year old and at times she was crying of hunger, there was no place to eat in peace.
The dining accommodations are overbooked and unaccommodating.
This is an amazing property but I would say the customer service is far from amazing.
I went with my 3 year old and at times she was crying of hunger, there was no place to eat in peace.
The dining accommodations are overbooked and unaccommodating.
This is an amazing property but I would say the customer service is far from amazing.
Clark
Excellent
Jack
On our first night my wife and I are getting our kids ready for bed and we pull the sheets off and find a used face mask. I almost had to beg for someone to come and change the sheets. My wife was disgusted and we wore slippers to walk in the room and in the shower..
Sophia
I am a long time guest of the Grand Floridian (at least 15 years) and I have to say I was so disappointed and disgusted by the service this trip. They have completely lost my business.
I pay $800 a night for top service and that’s the opposite of what I received. Here are a few of the things that happened:
- I hurt myself and called for ice and bandaids and instead of bringing this to my room, they asked me limp downstairs with my massively swollen ankle to get it for myself.
- I called downstairs for water and they refused to bring it up so I was left to buy water bottles in the park and carry them to my room. If I didn’t do this, I wouldn’t have had water all night as they wouldn’t even answer the guest services number sometimes.
- The plugs in the room didn’t work and neither did the coffee machine.
- There was hair from the last person who stayed in the room on the hair dryer.
- There was no room service when I needed it. We came home from the park in the afternoon to eat before going back and all room service was closed until 5PM so we had nowhere to eat.
I am disgusted by this place. In one trip, they took what was one of my favorite hotels and replaced every memory with this horrible stay. Don’t stay here - your money is better spent at the Four Seasons or any of the Universal properties.
I pay $800 a night for top service and that’s the opposite of what I received. Here are a few of the things that happened:
- I hurt myself and called for ice and bandaids and instead of bringing this to my room, they asked me limp downstairs with my massively swollen ankle to get it for myself.
- I called downstairs for water and they refused to bring it up so I was left to buy water bottles in the park and carry them to my room. If I didn’t do this, I wouldn’t have had water all night as they wouldn’t even answer the guest services number sometimes.
- The plugs in the room didn’t work and neither did the coffee machine.
- There was hair from the last person who stayed in the room on the hair dryer.
- There was no room service when I needed it. We came home from the park in the afternoon to eat before going back and all room service was closed until 5PM so we had nowhere to eat.
I am disgusted by this place. In one trip, they took what was one of my favorite hotels and replaced every memory with this horrible stay. Don’t stay here - your money is better spent at the Four Seasons or any of the Universal properties.
michael
This resort will “spoil” you to not want to stay anywhere else.
Margarita
It was super clean everywhere . Everyone was so helpful . The room was great and the service
David
This property is an excellent location for proximity to the Magic Kingdom. There is a walking path, monorail and water taxi service. Transportation to other parks is decent (Monorail to epcot with transfers) (buses everywhere else).There are three pools and and multiple restaurants which offer anything from quick service to luxurious sit down dining. The grounds are extremely well kept and stunning. Staff is friendly and accommodating. Noise was an issue at times depending on which building you stay at. Service and delivery trucks run to and from this resort 24/7.
Craig
Rooms need refurbishment
Karen
Of course we loved the location and views from the grounds. We went swimming every afternoon before heading back to the parks. Grounds are very pretty and clean. The quick restaurant was okay but nothing special.
Takae T
The pool was great.
Kenneth
The property is beautiful and charming, but it need of some serious remodeling of some of their rooms. Otherwise wonderful. Would stay here again.
Alexis
Poor room and clean
Dena
It’s a beautiful property! Rooms are spacious, comfortable beds, we had a balcony to enjoy. Pool was wonderful! Cast members were so nice. Walking distance to Magic Kingdom- or take the monorail- will stay here again! Wonderful experience!
Michael
Cast members are so friendly and helpful! Outstanding accommodations. Best location at WDW!
Susan T.
Beautiful resort. Nice and helpful employees. Only complaint was the food. The grill was just ok. I had a lobster roll by the pool and it was poor. Love lobster, but this was very fishy smelling and not good.
Steven M
Everything about the place was fantastic. Wouldn’t want to stay anywhere else in the future.
dawn
The property is great especially the location but the rooms are noisy and in great need of an update. The bathroom facilities are in poor condition. The price is extremely high for the room condition.
Verified traveler
Good restaurants, good location, big property
Robert
Thanks.
They upgraded us to a great view
Verified traveler
Beautiful property with amazing amenities. Top Notch
Verified traveler
The outside looks great well kept. Once in the room it’s a different world. Old, bad smell - especially from the restroom and rooms are tiny. I have stayed at many Disney properties but this one was disappointing - especially for being DisneyWorlds flagship hotel. Many other great properties around there from half the price and with transportation to DisneyWorld
Verified traveler
Great time! Beautiful facility. Enjoyed the pool, the restaurant and the grounds.
Verified traveler
Lovely
It was amazing- the only flaw was that we asked for a bed linen change mid week and they did not comply- I understand it’s COVID but I asked for 1 linen change for my 7 day stay
Verified traveler
I was worried thinking the kids wouldn’t think it was Disney enough but they loved it! It was also a nice retreat away from Disney overload. We had a great view of the Electric Parade at night on the lagoon. The boats and monorail to the parks were right there along with the bus shuttles . The rooms were perfect. Beds were the best we’ve had in a while. Will stay there again
Shahid
Lobby was clean and nice but rooms were not impressive
Mario
Fantastic
Verified traveler
Huge disappointment, this use to be the happiest fun magic resort ... not anymore ... lack of staff, no more magic, no more fun for children, no music, lack of customer service, everyone is in a bad mood, staff is not prepared at all to the \"new normal\" and no one has a clue ... zero information, zero help ... huge disappointment
Senetra
Amazing!
Most amazing resort! Absolutely loved it! Also loved the convenient access to the parks. Can't wait to stay here again!!
Verified traveler
Gorgeous property but our room wasn’t ready until an hour past check in, our room didn’t get cleaned once in the 4 days we were there, and we were denied late check out which was very inconvenient.
Verified traveler
The carpets are a little old need to renovate. But staff is great really great hotel.
Verified traveler
The Grand Floridian can't be easily beat.
Nelly
Love Love the Grand Floridan
It was an excellent stay. The customer service and attention to detail was unbelievable. The hotel is decorated in a 1920's theme, luxurious, sophisticated, beautiful, so many activities, restaurants, shuttles to the parks, pools for kids and adults. I fell in love with the Grand Floridian and has become the hotel I will stay when in Orlando. I will be returning soon.
Verified traveler
All staff does an amazing job when it comes to customer service, keeping the outside grounds Beautiful, keeping the inside clean and bright. I would recommend staying at The Grand Floridian to everyone;)
Verified traveler
Very disappointed ! There was nothing magical about this service. Unplanned we went a day early, the resort was already sold out so we stayed at the Jw Marriot. When we arrived at the Grand Floridian we wanted to return to the JW Marriot immediately! Service was horrible - the interior of the building where the rooms are were as if someone threw old furniture in a storage facility- my bathroom wall had mildew and hair on it from the previous guest. One evening we needed extra towels and we were told to look in the baskets on the floor in the hallways, which was not individual to room it was community. The rooms are extremely outdated, we felt like we were staying at a days inn but only for $700/night not $55. I was extremely excited for the seamless check in process with the Disney app as you no longer have to go to the lobby you can go straight to the room and unlock the door, however we had difficulty purchasing items and returning to and from property as staff would ask for room key - when we never received one as we used the app. So make sure to skip the app or get a magic band. Overall I was expecting a magical experience and was extremely disappointed that for $3,000 the bathroom door handle was broken , half the outlets in the room didn’t work and when I called room service asking for sodas to be delivered for my kids they told me to go to the gift shop. I would never return nor would I recommend this hotel. Beautiful property horrible rooms and service.
Ryan
Classic Resort in Need of Some Updating
The main areas are really wonderful. Restaurants were also very good - particularly Narcoossee's. The rooms are feeling a bit tired and in need of a stylistic refresh. They're well maintained, but dated. The staff was average - which was surprising for Disney. A little too over-zealous (approaching rude) in their reminders about wearing masks. Overall, still a magical, albeit overpriced, place to stay.
Verified traveler
Very pretty resort, but room was subpar and needs remodeling, something leaked onto my clothes in the closet from the ceiling, no housekeeping service other than towels and trash removal. Almost no options for food- everything was booked. Room service is not 24 hours, limited hours. Service for food and drinks at the pool was incredibly slow- not staffed properly. Best part is access to monorail, but the price is way too high for the low end accommodations. Pool is just ok, nothing spectacular. Overall very disappointing. This is not even close to a 5 star resort.
Verified traveler
I was disappointed that counting the parking fees and taxes that I paid $601.80 PER night for a regular room for 2 people and the hotel did NOT make the bed or empty the trash one time during the 3 days that we were there. Do not expect any amenities either such as turn down service, water bottles, or even glasses of ice water in the lobby after a hot day at Epcot, or any amenities except a coffee maker in the room. This is DEFINITELY not the Ritz Carlton.
Verified traveler
Due to covid they are NOT CHANGING YOUR SHEETS OR CLEANING THE ROOM every day. But when I did the reservation they didn’t mentioned it. You can ask for new sheets and change them if you want to. If not they will so it in your 5day stay day. But they still charging normal fare. We couldn’t have breakfast at the restaurant cafe any day because it was fully booked. You need to reserve at least 60 days in advance. The mini beach pool is closed. Didn’t mentioned it either. Room service it will leave you the food at your door but wont come inside the room to put the table. You have to do everything. They wont come to pick up your mess either. For a 1k a night I would've expect much more.
Verified traveler
One of the best places on earth.
Location & surroundings
Villas at Disney's Grand Floridian Resort & Spa
4401 Floridian Way, Lake Buena Vista, United States
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