Name: Disney's Grand Floridian Resort & Spa
Address: 4401 Floridian Way, Walt Disney World, 32830, US

10/10

Exceptional

13 Jul 2026

deana

Beautiful resort. Great for the family and super close to Magic Kingdom. 10 out of 10. We will be returning.

Family_with_children

10/10

Exceptional

12 Jul 2026

Pearl

The rooms were beautiful and the property was stunning. Loved watching the fireworks right from the resort and the monorail travel just can’t be beat! Loved our stay!

Family

10/10

Exceptional

08 Jul 2026

Kristina

Our stay at Disney’s Grand Floridian Resort & Spa this past April was unforgettable. From the moment we walked into the stunning lobby, everything felt elegant, relaxing, and truly magical. The resort is immaculate, the grounds are beautiful, and every Cast Member we encountered was friendly, welcoming, and went above and beyond to make our stay special.

As a family with young children, we especially appreciated how convenient everything was—from the easy access to the parks to the peaceful atmosphere after a busy Disney day. The rooms were spacious, spotless, and incredibly comfortable, making it the perfect place to recharge. Every detail, from the dining to the service, reflected Disney’s exceptional hospitality. The Grand Floridian made our vacation feel extra special, and it’s a resort we’ll happily return to again and again.

Family_with_children

10/10

Exceptional

02 Jul 2026

sandra

*

Family_with_children

10/10

Exceptional

30 Jun 2026

Molly

It was amazing

Family_with_children

10/10

Exceptional

10 Jun 2026

Catherine

Make certain you have all the guest’s names listed on the reservation. Otherwise it will be a nightmare checking in at the property.

Family_with_children

10/10

Exceptional

04 Jun 2026

Stephanie

First arrived they placed us in the wrong type of room it was fixed immediately. The staff was wonderful. The grounds were impeccable.

Family_with_children

8/10

Excellent

27 May 2026

Suzanne

Great location for Magic Kingdom with easy accessibility via monorail (some of the cars are smelly needs deep cleaning), boat, within the walking distance), and Epcot via monorail.
Room was spacious, nice but also needed deep cleaning.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Stacey Lynn

Staying at the Grand Floridian is a decadent as you hope it will be. I highly recommend getting a room on the club level. The extra snacks and drinks help to make the most of your downtime.

8/10

Excellent

06 May 2026

Christopher

The only complaint was check-in. Check-in time is 3pm. I checked in on-line early (7am) and went to Epcot. Came back and verified in person around 1pm. At 3pm a room was not ready. 3:30p room was still not ready. Room was not ready until about 3:50pm. For the cost of a Disney deluxe resort your room should be ready at the advertised check-in time.

To their credit a manager was apologetic and took steps to minimize the inconvenience. Other than the room not being ready the hotel was beautiful. Beautiful and easy walk to the Magic Kingdom if you want the peace and quiet of the nature walk. Being on the monorail track is also very convenient. Staff at all locations were very friendly and always smiling.

Family

10/10

Exceptional

25 Apr 2026

Marisela

The Floridian resort and spa is fabulous.
The food is not so good, but everything else is amazing.

Family_with_children

10/10

Exceptional

21 Apr 2026

Paul

Extremely convenient for Magic Kingdom visits

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Holly

Activities were suited to all ages. Resort is beautiful and very relaxing:)

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Dan

Top notch establishment across the board. Equivalent to or greater than a JW. Actually better, imagine Disney at the JW or Ritz! Legit place

Family_with_children

10/10

Exceptional

22 Mar 2026

Karen

Top notch Disney experience in every aspect

Self

10/10

Exceptional

20 Mar 2026

Eida

great location

Family

8/10

Excellent

14 Mar 2026

Patrick

We had to change rooms because we were given a handicap room and it was at the end of a busy sidewalk. Everyone coming out of the main building walked up to our first floor balcony and looked into our room. We could t open our curtains. They moved us the next day and the room was great.

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Aileen

Wonderful hotel, location can’t be beat! Only complaint is room wasn’t ready at check in time

Family_with_children

10/10

Exceptional

19 Feb 2026

Herbert

Great

Friends

10/10

Exceptional

11 Feb 2026

Johannah

Pros:
- The hotel itself is beautiful! So happy to be able to stay here
-We had good French onion soup at the main building restaurant
-The pool area is open late, we used every night.

Cons:
-The room service French fries we counted 18 fries on the plate, not a good deal for 18 fries…
-The hot tub jets aren’t real jets and splash in your eyes
-We don’t carry cash, and when we got room service like towels brought or something to the room we couldn’t tip since there was no service receipt where we could charge it to the room

Leisure Family

10/10

Exceptional

31 Jan 2026

Michelle

Our stay at Disney’s Grand Floridian Resort & Spa was absolutely exceptional. From the moment we arrived, the service was warm, attentive, and truly world-class. The resort itself is stunning—elegant Victorian architecture, immaculate grounds, and beautiful views that make you feel like you’ve stepped into something special.

The rooms were spacious, spotless, and incredibly comfortable, and the transportation options (especially the monorail and boat) made getting to the parks effortless.

10/10

Exceptional

27 Jan 2026

Lauren

Such an incredible stay. Check-in was quick and easy, received early check-in by 1pm without requesting it, location in the Boca Chica building overlooking the pool was amazing. Rooms have been impeccably renovated since our last stay. Nothing was overlooked in the redesign of the rooms. Cannot wait to return!

Leisure Family

10/10

Exceptional

26 Jan 2026

Alicia

Great access to the park, nice accommodation, very helpful staff.

Family

10/10

Exceptional

16 Jan 2026

James

Room was perfect

Friends_and_family Family

8/10

Excellent

14 Jan 2026

Timothy

Absolutely beautiful property

6/10

Pleasant

26 Dec 2025

Liana

We will not stay here again

Leisure Family

10/10

Exceptional

11 Dec 2025

Patricia

Staff very nice.

Leisure Partner

4/10

Poor

16 Nov 2025

Jennifer

I gave it a two because it’s located right across from the magic kingdom so it’s convenient. The hotel is a beautiful hotel however, the noise level in the hallways is out of control. You will not and cannot sleep. We had drunk people from a party in the lobby for hours after midnight and security never showed up. Not one holiday decoration up this year.

Leisure Partner

8/10

Excellent

14 Nov 2025

Richard

Excellent staff.

10/10

Exceptional

24 Aug 2024

Joanna

Very nice hotel

10/10

Exceptional

25 Jul 2024

Joseph

Possibly the all around best hotel I have ever stayed at. You get what you pay for.

Leisure Partner

10/10

Exceptional

25 Jul 2024

Joseph

Worth the price.

10/10

Exceptional

14 Dec 2022

TERRI

I have stayed at most of the Disney resort hotels over the last several years, and this is definitely one of my favorites! The staff, rooms, grounds, and amenities were all top shelf. The resort’s proximity to Magic Kingdom and access to the monorail system were also bonuses. Highly recommend!

Leisure Family

10/10

Exceptional

25 Sep 2022

Robert

Exceptionally fine hotel with service to match. On the monorail to all the parks, makes everything easy.

Friends_and_family Family

10/10

Exceptional

31 Aug 2022

kristy

Mmmht read d hi

Leisure Partner

6/10

Pleasant

12 Aug 2022

Brittan

We stayed in Conch Key and it seemed like this location might have been a little more ignored than others. They were very accommodating with getting the types of rooms we need to be adjoining and have very welcoming safe at the front door. Other than one other waitress this seemed to be the only area they focused on there customers satisfaction. We had multiple appliances that were broken (coffee machine and blow drier). The laundry facilities were very dirty. Out of all of our food we had the food at the cafe and mobile order was the worst in comparison to all the wonder restaurants the parks offered. Overall we were pretty disappointed since other resorts had more reliable transportation. Our buses took three times as long. The only highlight is the view of the fireworks every night but I can imagine that is possible to see from other resorts as well. We’re pretty disappointed when everything else in the parks and other resorts “wowed” us.

Leisure Family

10/10

Exceptional

04 Aug 2022

Adriana C

Good experience, we enjoyed the room, some of the restaurants, good quality of food but we had no interactions with ANY Disney character. Having younger kids, that was a boomer

Leisure Family_with_children

10/10

Exceptional

03 Aug 2022

Marc quinn

Love this hotel

It’s always fantastic at the grand Floridian. I have never had a bad stay there. My only complaint is with the food at disney as a whole. It has gone down hill over the years but uphill in price. Love the hotel but not the food !!

Partner

10/10

Exceptional

02 Aug 2022

Verified traveler

Thank you!

Family vacation with teens hotel was immaculately clean beautiful and such a pleasure to stay.

Friends_and_family Family

10/10

Exceptional

27 Jul 2022

Mercedes

Just ok

I love this hotel, lots of childhood memories, but rooms need to be updated and the overall grandness of the lobby is missing, restaurants are closed, even the amount of flowers they put up is lacking from what it used to be…that being said this is the best Disney property…

Friends_and_family Family

10/10

Exceptional

05 Jul 2022

Carlos

Location

Leisure Partner

10/10

Exceptional

28 Jun 2022

Stephanie

Beautiful property. Peaceful and easy access to the Magic Kingdom by monorail, boat and walking. Great bar on the second floor for adult time. Citricos was fantastic. Asked for a delayed check out and was pleasantly greeted with a sure we'd be happy to. Only one negative was a beeping sound each morning of vehicles backing in and out. Additionally all the people in the yellow vests working on various projects were not personable. I am assuming they weren't Disney employed. Otherwise, all was fantastic and would return back.

Leisure Family

10/10

Exceptional

24 May 2022

Rachel

Everything was excellent about this resort and the staff! We can’t wait to visit again!

Leisure Family_with_children

10/10

Exceptional

28 Mar 2022

Danielle

GF has several buildings w/rooms. The atmosphere in the main building was amazing. They were doing construction but let us know weeks before our trip. The tram to the parks was so convenient. The only negative, in true Disney fashion EVERYTHING is expensive! Don’t forget a mask (you only need it for the tram) because you will pay $45 for 3. That being said my daughter and her friends had an amazing time and that’s what makes it all worth it.

Leisure Family

10/10

Exceptional

27 Mar 2022

Brigid C

Beautiful and family friendly this hotel blew away the others we stayed at for our Disney trip. The service was exceptional. No other hotel came even close.

Leisure Family_with_children

8/10

Excellent

16 Mar 2022

Geraldine

View

We had to request that our room be cleaned... outlets didn’t work but we had a beautiful view so that ropes it alll

Partner

10/10

Exceptional

14 Mar 2022

Danielle C

The monorail to Magic Kingdom makes it so much easier to go to and from the park. It's just added convenience at the end of a long day.

Leisure Friends

10/10

Exceptional

03 Mar 2022

Alane

The Grand Floridian is refreshingly quiet after a busy day at the parks. The park-like property offers many options to stroll and relax after a long day. The restaurants were nice however, like everything at Disney, have to be scheduled ahead of time. The convenience of the monorail is also a plus for starting your day early.

Leisure Family

10/10

Exceptional

28 Feb 2022

Joe

Great stay, beautiful resort, convenient to most everything.

Leisure Family

10/10

Exceptional

21 Feb 2022

jeff

From the front desk to the restaurants, gift shops and monorail staff, everyone was more than happy to help. Even the outside maintenance staff helped with directions. Checking in and out was quick and easy. The only negatives were the beds were never changed. Every thing else in the room was cleaned and spotless. Now true disclosure, I don't do our own beds every day either, but I would have expected that service in an upscale property. On the lobby-level there is a great looking restaurant that was reservation only. That's fine, but upon approaching the host at the restaurant podium, the host told us she can not make any reservations ( then who else can? the pool Life Guard? ) and that reservations can be made online through their app. When I questioned that, I was told the front desk can do that for me. The front desk was more than happy to do that for us.

Leisure Partner

10/10

Exceptional

16 Feb 2022

Glaucia

Reliving our visit

It had been about 12 years since we stayed at the GF. We loved our stay and only wished it was longer. Our room was super clean as well as the rest of the property. We ate at Gasparillo's and not impressed with the food. It was much better when we were there 12 years ago. The front desk employee, Penny, was wonderful and so were the two bell hop employees, AJ and Jerry. We would love to stay there again but it is way too expensive.

Friends_and_family Family

10/10

Exceptional

06 Feb 2022

Cari

:)

Leisure Family_with_children

6/10

Pleasant

28 Jan 2022

ANDREA

Grand Floridian is beautiful. Room is great.Staff is exceptional.In my opinion , Yahct Club is a better value,GF is too big ,food was average. Not a good value for the amount of money it costs.

Leisure Family

4/10

Poor

24 Jan 2022

john

Did not make the beds in three days.
serviced room everyday

Friends_and_family Family

6/10

Pleasant

20 Jan 2022

Verified traveler

Great grounds. Undesirable rooms and food

Very dated rooms.
Paint deterioration in bathroom walls (falling)
Bathroom door could not totally open because of location of the toilet. Not worth the cost.

Friends_and_family Family

2/10

Poor

10 Jan 2022

Levon

Hotel rooms are very old look a very cheap hotels. Service is very bad . I arrive at night and 2 attend at reception was helping around 8 guess , it took more 1 hr for check in with kids afther a travel … hotel like that at list has to be fast and friendly . Next day they not clean my both Rooms . I hope they get better, because this hotel was a dream for all people. From outside build is beautiful , but inside rooms are terrible. Breakfest was terrible , they are no options of health food , to eat you must be fat or pretend to be.. sorry but they need work hard to get better before disappear.

Leisure Family_with_children

8/10

Excellent

08 Jan 2022

Kelly

Beautiful property with great amenities. However, if you want a meal make a reservation long before you are hungry! And expect a long wait at check in.

Leisure Family

4/10

Poor

28 Dec 2021

Albert

It is a lovely resort but services were so disappointing. Only two restaurants were open. It was your problem to get food. xmas morning it took 3 hours to get room service breakfast, although they said it would take 75 minutes. Rooms were filthy because no housekeeping - beds not made, bathrooms not cleaned; disgusting. very disappointing. staff who were working were pleasant and hard working.

Friends_and_family Family

6/10

Pleasant

21 Dec 2021

theodore

Stay at the Polynesian, it is much nicer

The setting is nice, but the maintenance is not what it should be for the price they charge. The grout in the bathtub area was stained. They did clean it (some) when my wife complained.
Our original request for late checkout was denied, but a second request got a little extra time before we had to leave.
The staff themselves are very friendly and helpful, but next visit we will stay at the Polynesian.

Partner

6/10

Pleasant

20 Dec 2021

Carl

Not what I expected

All the restaurants were closed; room service was limited; no reservations available for food. Mobile food app had sub par food. And the only restaurant to eat would not even allow take-out food.

Friends_and_family Family

8/10

Excellent

18 Dec 2021

Jamie Robert-Irvin

Great location near Magic Kingdom, Contemporary and Polynesia. Love the common areas and restaurants. Smells amazing and most of the resort in general feels like a fantastic getaway.

Was disappointed in the quality of the room - for the price I would expect something nearer to a 4-5 star resort but room and bathroom quality and size was approximately the Holiday Inn. Most of the staff was great but unfortunately the one interaction that sticks with you is when you meet someone rude and not helpful.

Leisure Family

10/10

Exceptional

24 Nov 2021

Martha

I feel that a resort of this category should accommodate the guests.
I went with my 3 year old and at times she was crying of hunger, there was no place to eat in peace.
The dining accommodations are overbooked and unaccommodating.
This is an amazing property but I would say the customer service is far from amazing.

Leisure Family

10/10

Exceptional

21 Nov 2021

Clark

Excellent

Leisure Family_with_children

2/10

Poor

29 Oct 2021

Jack

On our first night my wife and I are getting our kids ready for bed and we pull the sheets off and find a used face mask. I almost had to beg for someone to come and change the sheets. My wife was disgusted and we wore slippers to walk in the room and in the shower..

Leisure Family

2/10

Poor

18 Oct 2021

Sophia

I am a long time guest of the Grand Floridian (at least 15 years) and I have to say I was so disappointed and disgusted by the service this trip. They have completely lost my business.

I pay $800 a night for top service and that’s the opposite of what I received. Here are a few of the things that happened:

- I hurt myself and called for ice and bandaids and instead of bringing this to my room, they asked me limp downstairs with my massively swollen ankle to get it for myself.

- I called downstairs for water and they refused to bring it up so I was left to buy water bottles in the park and carry them to my room. If I didn’t do this, I wouldn’t have had water all night as they wouldn’t even answer the guest services number sometimes.

- The plugs in the room didn’t work and neither did the coffee machine.

- There was hair from the last person who stayed in the room on the hair dryer.

- There was no room service when I needed it. We came home from the park in the afternoon to eat before going back and all room service was closed until 5PM so we had nowhere to eat.

I am disgusted by this place. In one trip, they took what was one of my favorite hotels and replaced every memory with this horrible stay. Don’t stay here - your money is better spent at the Four Seasons or any of the Universal properties.

Leisure Friends

10/10

Exceptional

17 Oct 2021

michael

This resort will “spoil” you to not want to stay anywhere else.

Business_and_leisure Family_with_children

10/10

Exceptional

14 Oct 2021

Margarita

It was super clean everywhere . Everyone was so helpful . The room was great and the service

Leisure Partner

10/10

Exceptional

13 Oct 2021

David

This property is an excellent location for proximity to the Magic Kingdom. There is a walking path, monorail and water taxi service. Transportation to other parks is decent (Monorail to epcot with transfers) (buses everywhere else).There are three pools and and multiple restaurants which offer anything from quick service to luxurious sit down dining. The grounds are extremely well kept and stunning. Staff is friendly and accommodating. Noise was an issue at times depending on which building you stay at. Service and delivery trucks run to and from this resort 24/7.

Leisure Family_with_children

6/10

Pleasant

13 Oct 2021

Craig

Rooms need refurbishment

Leisure Family

10/10

Exceptional

08 Oct 2021

Karen

Of course we loved the location and views from the grounds. We went swimming every afternoon before heading back to the parks. Grounds are very pretty and clean. The quick restaurant was okay but nothing special.

Leisure Family

8/10

Excellent

13 Sep 2021

Takae T

The pool was great.

Leisure Family

6/10

Pleasant

12 Sep 2021

Kenneth

The property is beautiful and charming, but it need of some serious remodeling of some of their rooms. Otherwise wonderful. Would stay here again.

Leisure Family_with_children

6/10

Pleasant

06 Sep 2021

Alexis

Poor room and clean

Leisure Family

10/10

Exceptional

05 Sep 2021

Dena

It’s a beautiful property! Rooms are spacious, comfortable beds, we had a balcony to enjoy. Pool was wonderful! Cast members were so nice. Walking distance to Magic Kingdom- or take the monorail- will stay here again! Wonderful experience!

Leisure Family

10/10

Exceptional

04 Sep 2021

Michael

Cast members are so friendly and helpful! Outstanding accommodations. Best location at WDW!

Leisure Family

8/10

Excellent

03 Sep 2021

Susan T.

Beautiful resort. Nice and helpful employees. Only complaint was the food. The grill was just ok. I had a lobster roll by the pool and it was poor. Love lobster, but this was very fishy smelling and not good.

Leisure Family_with_children

10/10

Exceptional

02 Sep 2021

Steven M

Everything about the place was fantastic. Wouldn’t want to stay anywhere else in the future.

Leisure Family_with_children

8/10

Excellent

23 Aug 2021

dawn

The property is great especially the location but the rooms are noisy and in great need of an update. The bathroom facilities are in poor condition. The price is extremely high for the room condition.

Leisure Family

10/10

Exceptional

22 Aug 2021

Verified traveler

Good restaurants, good location, big property

Leisure Family

10/10

Exceptional

16 Aug 2021

Robert

Thanks.

They upgraded us to a great view

Partner

10/10

Exceptional

10 Aug 2021

Verified traveler

Beautiful property with amazing amenities. Top Notch

Leisure Friends

4/10

Poor

09 Aug 2021

Verified traveler

The outside looks great well kept. Once in the room it’s a different world. Old, bad smell - especially from the restroom and rooms are tiny. I have stayed at many Disney properties but this one was disappointing - especially for being DisneyWorlds flagship hotel. Many other great properties around there from half the price and with transportation to DisneyWorld

Leisure Family_with_children

10/10

Exceptional

02 Aug 2021

Verified traveler

Great time! Beautiful facility. Enjoyed the pool, the restaurant and the grounds.

Leisure Family_with_children

8/10

Excellent

01 Aug 2021

Verified traveler

Lovely

It was amazing- the only flaw was that we asked for a bed linen change mid week and they did not comply- I understand it’s COVID but I asked for 1 linen change for my 7 day stay

Friends_and_family Family

10/10

Exceptional

30 Jul 2021

Verified traveler

I was worried thinking the kids wouldn’t think it was Disney enough but they loved it! It was also a nice retreat away from Disney overload. We had a great view of the Electric Parade at night on the lagoon. The boats and monorail to the parks were right there along with the bus shuttles . The rooms were perfect. Beds were the best we’ve had in a while. Will stay there again

Leisure Family_with_children

6/10

Pleasant

29 Jul 2021

Shahid

Lobby was clean and nice but rooms were not impressive

Leisure Family

10/10

Exceptional

28 Jul 2021

Mario

Fantastic

Friends_and_family Family

2/10

Poor

26 Jul 2021

Verified traveler

Huge disappointment, this use to be the happiest fun magic resort ... not anymore ... lack of staff, no more magic, no more fun for children, no music, lack of customer service, everyone is in a bad mood, staff is not prepared at all to the \"new normal\" and no one has a clue ... zero information, zero help ... huge disappointment

Leisure Family

10/10

Exceptional

25 Jul 2021

Senetra

Amazing!

Most amazing resort! Absolutely loved it! Also loved the convenient access to the parks. Can't wait to stay here again!!

Friends_and_family Family

6/10

Pleasant

20 Jul 2021

Verified traveler

Gorgeous property but our room wasn’t ready until an hour past check in, our room didn’t get cleaned once in the 4 days we were there, and we were denied late check out which was very inconvenient.

Leisure Family

8/10

Excellent

19 Jul 2021

Verified traveler

The carpets are a little old need to renovate. But staff is great really great hotel.

Leisure Family

10/10

Exceptional

14 Jul 2021

Verified traveler

The Grand Floridian can't be easily beat.

Business_and_leisure Family_with_children

10/10

Exceptional

29 Jun 2021

Nelly

Love Love the Grand Floridan

It was an excellent stay. The customer service and attention to detail was unbelievable. The hotel is decorated in a 1920's theme, luxurious, sophisticated, beautiful, so many activities, restaurants, shuttles to the parks, pools for kids and adults. I fell in love with the Grand Floridian and has become the hotel I will stay when in Orlando. I will be returning soon.

Friends_and_family Friends

10/10

Exceptional

22 Jun 2021

Verified traveler

All staff does an amazing job when it comes to customer service, keeping the outside grounds Beautiful, keeping the inside clean and bright. I would recommend staying at The Grand Floridian to everyone;)

Leisure Family_with_children

2/10

Poor

15 Jun 2021

Verified traveler

Very disappointed ! There was nothing magical about this service. Unplanned we went a day early, the resort was already sold out so we stayed at the Jw Marriot. When we arrived at the Grand Floridian we wanted to return to the JW Marriot immediately! Service was horrible - the interior of the building where the rooms are were as if someone threw old furniture in a storage facility- my bathroom wall had mildew and hair on it from the previous guest. One evening we needed extra towels and we were told to look in the baskets on the floor in the hallways, which was not individual to room it was community. The rooms are extremely outdated, we felt like we were staying at a days inn but only for $700/night not $55. I was extremely excited for the seamless check in process with the Disney app as you no longer have to go to the lobby you can go straight to the room and unlock the door, however we had difficulty purchasing items and returning to and from property as staff would ask for room key - when we never received one as we used the app. So make sure to skip the app or get a magic band. Overall I was expecting a magical experience and was extremely disappointed that for $3,000 the bathroom door handle was broken , half the outlets in the room didn’t work and when I called room service asking for sodas to be delivered for my kids they told me to go to the gift shop. I would never return nor would I recommend this hotel. Beautiful property horrible rooms and service.

Leisure Family_with_children

8/10

Excellent

12 Jun 2021

Ryan

Classic Resort in Need of Some Updating

The main areas are really wonderful. Restaurants were also very good - particularly Narcoossee's. The rooms are feeling a bit tired and in need of a stylistic refresh. They're well maintained, but dated. The staff was average - which was surprising for Disney. A little too over-zealous (approaching rude) in their reminders about wearing masks. Overall, still a magical, albeit overpriced, place to stay.

Partner

4/10

Poor

08 Jun 2021

Verified traveler

Very pretty resort, but room was subpar and needs remodeling, something leaked onto my clothes in the closet from the ceiling, no housekeeping service other than towels and trash removal. Almost no options for food- everything was booked. Room service is not 24 hours, limited hours. Service for food and drinks at the pool was incredibly slow- not staffed properly. Best part is access to monorail, but the price is way too high for the low end accommodations. Pool is just ok, nothing spectacular. Overall very disappointing. This is not even close to a 5 star resort.

Leisure Family_with_children

4/10

Poor

07 Jun 2021

Verified traveler

I was disappointed that counting the parking fees and taxes that I paid $601.80 PER night for a regular room for 2 people and the hotel did NOT make the bed or empty the trash one time during the 3 days that we were there. Do not expect any amenities either such as turn down service, water bottles, or even glasses of ice water in the lobby after a hot day at Epcot, or any amenities except a coffee maker in the room. This is DEFINITELY not the Ritz Carlton.

Leisure Family

4/10

Poor

07 Jun 2021

Verified traveler

Due to covid they are NOT CHANGING YOUR SHEETS OR CLEANING THE ROOM every day. But when I did the reservation they didn’t mentioned it. You can ask for new sheets and change them if you want to. If not they will so it in your 5day stay day. But they still charging normal fare. We couldn’t have breakfast at the restaurant cafe any day because it was fully booked. You need to reserve at least 60 days in advance. The mini beach pool is closed. Didn’t mentioned it either. Room service it will leave you the food at your door but wont come inside the room to put the table. You have to do everything. They wont come to pick up your mess either. For a 1k a night I would've expect much more.

Leisure Family_with_children

10/10

Exceptional

02 Jun 2021

Verified traveler

One of the best places on earth.

Leisure Family