Name: Best Western Plus Milford Hotel
Address: Great North Road, Peckfield, Leeds, LS25 5LQ, GB

2/10

Poor

17 Jul 2026

Philip

I stayed for 3 nights - property was supposed to have air conditioning (this is the middle of July 2026 and in a heatwave. The open areas all had air con, but certain rooms were not working. I was told that the air con was broken and engineers were supposed to be fixing it - no sign of any engineers and had no air con for the entire stay. The staff were all brilliant, but completely run off their feet. 1 person to look after reception and the bar/restaurant most of the time. The chef did not turn up for breakfast on the last day, so not only was the receptionist doing reception and waitressing, but also the cooking. Car parking is also paid for using an online system and cost £7.50 per night (it was free a few years ago). Food is tolerable, but I would advise people to find somewhere else, at least for the evening - The Chequers Inn a short drive away in Ledsham is excellent (if a little more expensive). No room cleaning was done during my stay, but I didn't put a sign out to say \"Clean my room\" so maybe my mistake. I will only use again if desperate.

Self

10/10

Exceptional

17 Jul 2026

Sergey

We really enjoyed our stay and will likely stay there again when we have a chance and business in the part of England.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

James

Can’t praise the staff enough. Made us feel very welcome and have a great chef. We came to visit family in the area and they were great hosts.

4/10

Poor

10 Jul 2026

Alexandra

Stayed here during a heatwave (28-30 degrees outside), having specifically searched for a hotel with aircon.

But while the downstairs reception area was pleasantly cool, my assigned room was probably 32 degrees or more - completely uninhabitable and incompatible with basic health and safety.

Although the room thermostat display was set to 19 degrees it was clearly not working - in fact it seems that the heating was on! Even worse, all the hotel windows are sealed shut, so there was nowhere for the hot air to escape.

I was told by the hotel reception night staff (who were in a very difficult position) that several of the rooms had broken air conditioning and sealed windows but had been sold to guests anyway, and that I was not the only person to have complained.

Best Western, you should be ashamed about this. Either listen to your staff and customers and fix the air conditioning ASAP, or don’t accept bookings for the rooms. It is not impossible that a young child or someone elderly or with health problems could die as a result of these unsafe conditions. You have been warned. Do the right thing.

Self

4/10

Poor

02 Jul 2026

Justin

No Air con in the rooms. And the windows were sealed shut. If you are looking to stay in the summer, you might want to reconsider.
Not enough staff available to serve at the bar and book guests in. The staff were very friendly.
Breakfast poor.

Self

10/10

Exceptional

16 Jun 2026

Sam

Good nights sleep and good location

10/10

Exceptional

10 Jun 2026

Sophia

The staff were incredible, helpful, understanding, informative. The hotel itself whilst on a main road, I had a room at the front and didn't hear a thing! I found the beds to be comfy and the queen room to have exactly what I needed and reasonably priced too!

Thank you!

Friends_and_family Friends

8/10

Excellent

08 Jun 2026

Grant

The Hotel was not bad for the price paid. Communal areas were well presented and clean but the rooms were very dated with pealing wallpaper and in much need of a refresh. I probably wouldn’t book in warmer months as the windows in the rooms are sealed shut so not ideal. Although the hotel is on a main road it was very quiet.
When we visited the lady on Reception in the afternoon was lovely. However, the young lad who manned both the Reception and the Bar at night could do with not entertaining his friends in the Bar and focusing more on his job. He was quite abrupt and his friends were a bit intimidating.

Partner

6/10

Pleasant

03 Jun 2026

Lynne

It was a bed for the night. A little tired! Other residents were extremely noisy till mega late. Virtually no sleep had. Staff were lovely. Very helpful. Breakfast nice but probably would not stay again

Self

8/10

Excellent

25 May 2026

Angela

Very nice staff, very clean room, nice clean bathroom nice shower over the bath plenty of hot water good water pressure, 2 small bottles of shampoo and body wash and a small bar of soap towels provided. Nice room with desk and chairs the bed was comfortable. Not enough power points to charge your phone/laptop/watch no USB points especially difficult if two people have items to charge at the same time maybe bring an extension lead/plug. Car parking is charged and expensive especially if staying longer than one night, and no conssesions for disabled parking and only one disabled parking space. Hotel is on a busy road but you don't hear the traffic noise in the hotel room. We didn't eat in the hotel as we always ate out and bought a snack back with us to have in the room. Hotel is on a duel carriageway and you have to go up to the roundabout to be able to get back to the hotel as there is no gap to get across to the hotel depending on which way you are travelling to and from the hotel.

Partner

8/10

Excellent

23 May 2026

Izzi

Staff were extremely welcoming, helpful and friendly. Hotel is pretty tired but was clean and spacious. There is plenty of parking. Absolutely nothing wrong with our stay at all

Partner

8/10

Excellent

19 May 2026

Carl

A small fridge per room would be superb

10/10

Exceptional

17 May 2026

Megan

The staff were very welcoming and freindly. The hotel was very clean.

Partner

6/10

Pleasant

04 Apr 2026

Tamara

Good price for booking one day in advance. I would I stay here again? Probably not. Good for one night stop off heading North, but I can’t see it being an ideal location for a short break.

Self

10/10

Exceptional

03 Apr 2026

Matthew

Breakfast very good. Clean room. Staff friendly.

Business

8/10

Excellent

02 Apr 2026

Michael

Lovely and friendly staff. Not the poshest hotel or the best location, but quiet and warm.
Breakfast good value and other meals reasonable too.
Easy access to A1 and M1 and close to J32 Outlet Centre- worth a look. York not too far away .
Overall good value for money.

Partner

8/10

Excellent

29 Mar 2026

Hilary

Seemed a little tired but clean

Pet

10/10

Exceptional

25 Mar 2026

Clive

The staff were very friendly, breakfast was excellent. Hotel itself was much quieter than expected, given that it is on the A1. Thank you!

8/10

Excellent

23 Mar 2026

Salim

Nope
The breakfast is very poor

Partner

8/10

Excellent

20 Mar 2026

Ross

Like most Great Weastren it need attention more staff

Self

8/10

Excellent

20 Mar 2026

Sheron

Big size room with plenty of space. All amenities were available on arrival

Partner

6/10

Pleasant

08 Mar 2026

Richard

The stay was ok. The bed was terrible it felt like two beds fixed together, one was so worn out it was like sleeping in a bath. The tv wouldn’t work correctly, only half the buttons on the remote worked so we couldn’t retune the set.

Partner

4/10

Poor

08 Mar 2026

Colin

A very basic accommodation which is showing a lot of signs of ware over many years. I would suggest it needs to start at basic repairs in the rooms. Light bulbs missing, switches missing, fridge with the free spring water was warm as it appeared the temperature of the fridge was room temperature. On trying to open the bottles of water they sealed. However you could open them using grips. Overall was very disappointing.

Partner

10/10

Exceptional

24 Feb 2026

Olufemi

Spotless room, fantastic staff

10/10

Exceptional

22 Feb 2026

Richard

Brilliant helpful Staff. Good sized room brilliant price

Partner

6/10

Pleasant

15 Feb 2026

Leon

Room was nice apart from the TV not working. Also had to ring at 23:50 to be let into the hotel as rh main doors were shut

Partner

8/10

Excellent

13 Feb 2026

Elsie

Room was clean and spacious. Derick who covered reception, the bar and served meals was very welcoming, helpful and friendly.

Partner

4/10

Poor

08 Feb 2026

Estela

While the hotel has room for improvement in certain areas, it does have notable strengths. The staff, particularly Matt, was exceptional: kind, friendly, and always ready to assist. Additionally, the lady at reception during breakfast was equally welcoming and courteous.

However, some aspects of the facilities could benefit from attention. The shower lacked sufficient water pressure, the beds were uneven, and the carpet showed visible wear with holes. The dining experience was mixed; while the chicken wings were enjoyable, the pizza was disappointing—overcooked and heavily seasoned.

Considering the current standards, the ‘Plus’ in the hotel’s name feels somewhat unearned. Addressing these issues could significantly enhance the overall guest experience.

Partner

2/10

Poor

16 Jan 2026

Julie

Park

4/10

Poor

09 Jan 2026

nicola

Hotel falling apart, dirty and tired.

Business

6/10

Pleasant

31 Dec 2025

Irena

The room smelled of dump snd mould around einfiws

Self

10/10

Exceptional

24 Dec 2025

Colin Frank Taylor

Excellent service when I requested a late checkout as my wife was ill

Friends_and_family Family

8/10

Excellent

22 Dec 2025

LESLIE

Staff were excellent. Room was comfortable and clean. Food mediocre. Parking was very good but system for payment leaves room for a lot of improvement.

Partner

10/10

Exceptional

15 Dec 2025

Colin

Room spotless very comfortable lovely underfloor heating in accessible bathroom

2/10

Poor

28 Nov 2025

wendy

No electricity

Partner

8/10

Excellent

22 Nov 2025

Thillainatarajan

Stacy was good. Adding Variety in English breakfast could have been better.

Leisure Family_with_children

2/10

Poor

17 Nov 2025

David

When we arrived at the hotel there was a power cut. We were unable to check in and we were unable to access our room and we were told that the very earliest we could expect the power to return was 8:00 p.m. this was 4 hours after our arrival time. We were unable to use the room. We had a special dinner in Leeds that we had to be prepared for and we were planning to use the room to have a relaxed start to our evening. We were left. No choice but to book a more expensive room last minute at a hotel close by.
I have contacted the Best Western and Expedia for a refund and this has been declined on three occasions.
I find it absolutely ludicrous that the product I purchased was not able to be used and I wasn't able to have a full refund.
To compound my disappointment, when I initially contacted Best Western, they simply told me that when Expedia reached out to them, they would process a full refund. However this has been declined on two occasions according to their refund policy.
I feel let down by both Expedia and Best Western on this matter. I do not feel both companies have my interests at heart both as a consumer and as a valued customer.

Leisure Partner

8/10

Excellent

17 Nov 2025

Angela

Room was well appointed, large and clean.

8/10

Excellent

14 Nov 2025

Martin

Staff were incredibly helpful

6/10

Pleasant

12 Nov 2025

Anthony

Room clean and bathroom

Business

8/10

Excellent

06 Nov 2025

Darren

The room was clean, spotless , bed was comfy and felt very airy
Staff in general were more than helpful and nothing was ever an issue

Partner

4/10

Poor

03 Nov 2025

Holly

Car park charge and fine. Poor breakfast

8/10

Excellent

02 Nov 2025

Tim

Quick check-in despite arriving late. Large room & bathroom fine, both very clean.

Friends_and_family Family

4/10

Poor

02 Nov 2025

Sarah

The staff were great, I couldn't fault them, what I did disagree with is the parking charge to park in your carpark, you are at the side of a motorway and there is now where else to park. The cost of breakfast is very expensive. The tV in our room was broken. There are no plug sockets at the side of the beds either.

Leisure Partner

6/10

Pleasant

22 Oct 2025

Robert

Disappointing to arrive just after midnight to find I had to pay £6 to park until 8:30 the following morning.
Bedrooms are very dated and covered in dust. The ceilings in the room also look like they could come down any moment, with cracks and stains all over the place.

Partner

8/10

Excellent

17 Oct 2025

John

Staff were excellent - personable and efficient. Nice room - good size and decor. Facilities were fine but we didn’t use all of them. The disappointing factors were being charged to park at the hotel - couldn’t find this in the hotel booking! - and no one had cleaned the fridge - someone’s food left overs in a plastic tub!

Business Partner

8/10

Excellent

15 Oct 2025

malika

No tea no milk no sugar the room was very clean and confortable

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Creston

Check in pretty easy. Nice staff. Quit place.

Leisure

10/10

Exceptional

12 Oct 2025

Michael

The rooms were comfortable and very clean. Lovely to have a fridge in yhe room. Staff were very helpful & friendly. A lovely one night stay whilst attending a wedding party.
£5 parking fee, not excessive but no mention about this when booking. Might as well just add £5 to the room rate and not have those unsightly signs everywhere.

Leisure Family

8/10

Excellent

10 Oct 2025

Liam

Lovely staff nice clean room good breakfast

Paid for parking on arriving 23:00 left after check out 10:15 2 weeks later I’ve received a pay overstay fine for £100

Private company control parking and fees 😳

Leisure Partner

4/10

Poor

30 Sep 2025

Sanjay

Checked in only to find out that the restuarant was not open so had to go out and get dinner.

On the website parking is quoted as £5.

Not able to pay this on reception so forced to use a QR and total cost including text and service charge was £6.39.

Whilst it won't break the bank it is the principal of false advertising.

Business

6/10

Pleasant

29 Sep 2025

Stephen

No food

Self

4/10

Poor

28 Sep 2025

Micheal

Told on arrival no food tonight no one in to cook it really not happy after arriving at 8pm and have to order on just eat

Business

2/10

Poor

27 Sep 2025

martin

Room tidy but not a Queen room I would call a Queen room , no better than a good travel lodge room

On arrival no undercover parking as advertised

On arrival met my not an over professional lady on mobile to friend eating half bowl curry placed on counter

Then informed breakfast 7:30 not 6:30 as advertised so no breakfast as had to be away by 7am hence the booking

Then told no chef so no restaurant , that’s not mentioned in advert or informed after booking , miles from anywhere as a visitor after travelling 4 hours , not what you want

Corridors smelt dirty , over looking a scrap yard so not as advertised

This is a serious case of false advertisement and I’m a regular user of hotels.com but this is the second hotel falsely advertised and the comments made , well , these people clearly have low standards or clearly no morals in sorry to say and I’m no snob, I can slum it with the best and have but when it says all the good things it says then you expect to arrive and find them

Overall

Very disappointed , would NEVER use that hotel again even if it ment sleeping in my car

Need a serious review before advertising again and hotels. Com well you need to review some of these fees back points as your poor feed back is always under the good reviews and it’s not fair when your trying to promote the hotel

Business

4/10

Poor

26 Sep 2025

Kelly

When I arrived at what looked like a derelict building, I was completely ignored by three staff members who were chatting at reception. After eventually being checked in, I was told there was no chef on duty and that the restaurant was closed, far from ideal considering the hotel is in the middle of nowhere.

The room itself was passable, but not particularly clean. I wasn’t convinced the bedding was fresh, the bathroom blinds were covered in mould, and the shower looked like it hadn’t been descaled in decades. Overall, it felt very much like a very low star hotel.

Business

10/10

Exceptional

25 Sep 2025

ZUHUMNAN GABRIEL

Great place, great staff

6/10

Pleasant

14 Sep 2025

Mark

Arrived quite late however restaurant was closed. We had at least 4 emails but none had any reference to the restaurant not being available on the evening.

Friends_and_family Family

6/10

Pleasant

11 Sep 2025

Anthony

The restaurant was closed for both evenings was informed about one and no cooked breakfast they have not got a Chef

Business

4/10

Poor

10 Sep 2025

Darren

No Chef to open the restaurant

No chef so couldn’t have any food when I arrived at the hotel

Business

2/10

Poor

05 Sep 2025

Krzysztof

Arrived at 8 P.M. and informed that the restaurant is out of operation that week. No notification prior to the arrival.
A cobweb hanging from the ceiling, Aircon unit not operational.
Cold breakfast only, bar boiled eggs and coffee.
This made for an interesting stay. No more Best Western for me, thank you.

Business

10/10

Exceptional

03 Sep 2025

Maria

Excellent customer services

6/10

Pleasant

30 Aug 2025

Graham

Fine for the price

A decent hotel...clean and tidy.

Partner

4/10

Poor

28 Aug 2025

Joanne

The kitchen did not have any running gas so there was no cooked breakfast and the food they had put out was not sufficient or organised

Partner

8/10

Excellent

20 Aug 2025

Lesa

It was fine, except the restaurant was closed. They did a good job communicating that before I arrive so I was able to grab something to eat beforehand.

4/10

Poor

17 Aug 2025

Ben

Tired and not looked after.

Business Self

8/10

Excellent

10 Aug 2025

grant

Unfortunately the kitchen was closed . But had a bit of takeaway. Was great

Friends_and_family Family

4/10

Poor

31 Jul 2025

Verified traveler

One one person on reception who was also running the bar. Restaurant closed. No air conditioning.

Business

10/10

Exceptional

17 Jul 2025

Mr Tony

Would stay again

Will recommended to my friends travelling up from the south as in a great location and eas y to find quiet and a good night's sleep on comfy beds ,staff very accommodating and quick service

Partner

2/10

Poor

16 Jul 2025

Harry

Very poor.

Comfortable bed, other than that I was astounded that the rating of the hotel was so high.

Business

6/10

Pleasant

16 Jul 2025

Angela

One night stay

The hotel and staff were very good, however the restaurant being closed was a big disappointment.
Had I known in advance I would haven chosen an alternative.

Business

8/10

Excellent

12 Jul 2025

Verified traveler

No air conditioning

Partner

4/10

Poor

07 Jul 2025

Ross

Disappointing

Check in staff were friendly and helpful. No food available as problem with kitchen. Meant we had to go elsewhere to eat and hotel is not exactly close to anywhere. Only a continental breakfast was available (which in its elf wasn't great, so we decided to have breakfast at a local garden centre). House keeping items left in corridor all day & night. Overall, very disappointed for a change with a good reputation. No discount offered due to no food available.

Friends_and_family Friends

6/10

Pleasant

06 Jul 2025

Greg

Fantastic service, great value but oor facilities.

First and foremost special mention to the staff who were very, very helpful.
In particular Marie who went out if her way to get it right, a real credit!
Unfortunately this place is let down with poor facilities, no restaurant, gym etc and rooms which were unbearably hot to sleep
In.

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

Kodie

Our stay was really amazing the room was excellent very clean and the staff are really helpful and friendly hotel was very quiet and relaxing would definitely stay again had an amazing time thankyou to all the lovely staff

Partner

4/10

Poor

28 Jun 2025

James

Paid for Executive Room. Room was nice but air conditioning had broken down so room too hot and didn’t sleep very well. Windows don’t open. Breakfast was ok. Asked for poached eggs - first time I have ever been refused by a hotel. Bacon was greasy. Sausages were inedible. No staff available too talk to. Coffee, cereals, yoghurt and pastries were excellent.

Leisure Partner

8/10

Excellent

23 Jun 2025

Justin

The hotel is clean and the room was comfortable. Decor is a bit dated in places but for the price paid it was good value.
Breakfast was good.
I didn't like that parking is not included. It's currently five pounds for 24 hours. I could understand this in a city centre location but this hotel is in a country side location with not much around it.

Leisure Self

8/10

Excellent

23 Jun 2025

Kathryne

Hotel was clean and comfortable, however you had to pay to park your car, which is ridiculous seeing as the hotel is at the side of a road with nothing around it, so non hotel users would have no need to park there!

Business Self

4/10

Poor

18 Jun 2025

Alan

Very disappointed that the kitchen was out of action
therefore no cooked breakfast or evening food available,
Although the accommodation was acceptable my request for a walk-in shower at the time of booking did not happen.
Clearly this is a venue requiring more staff.

Friends_and_family Family

6/10

Pleasant

15 Jun 2025

Emily

Quick stop after a long day of traveling

Partner

8/10

Excellent

15 Jun 2025

Jacqueline

Good location away from everywhere but still close to places

Friends_and_family Family

6/10

Pleasant

10 Jun 2025

Gavin

Basic but comfortable.

Basic hotel. Clean and comfortable. Unhappy about having to pay £5 to park my car overnight. This wasnt made clear, otherwise I would have booked somewhere else. Room was clean and comfortable but windows were sealed shut and didn't open. No amenities and no shops nearby.

Business

10/10

Exceptional

03 Jun 2025

Howard

Near Garforth hotel

Helpful Team.
Always trying to please.
Separate paid car parking or via App.
Would stay again.

Business

4/10

Poor

03 Jun 2025

Verified traveler

No hot water in the morning.

Partner

10/10

Exceptional

21 May 2025

Michael

The staff are brilliant at this hotel big shout out to Jordan shame they are letting him go he is a star and deserves more always goes above and beyond will be sad when he is not there.

6/10

Pleasant

20 May 2025

Marilyn

Staff very welcoming, polite and pleasant. Breakfast was good. Bed comfortable. Room was too hot, fan provided. No toiletries in bathroom. Paying for parking was a faff , having to download an app etc.

Leisure Partner

10/10

Exceptional

14 May 2025

Michael

This is a great hotel the staff are fantastic, big shout out to Jordan who looked after my needs due to walking issues staff like Jordan make all the difference will book again

Business Self

8/10

Excellent

11 May 2025

Barbara

Staff were very friendly and helpful. Big negative for me and a reason not to stay there again is: Not being able to open windows feels claustrophobic, I need fresh air and to me is a fire risk. Felt very uncomfortable also as there was a strange smell when we arrived - probably cleaning products as it was spotless. Also having to pay for parking in a place that can only be accessed by car is terrible. And if so it should be done by reception not separately online.

Business_and_leisure Partner

6/10

Pleasant

11 May 2025

michelle

Did not like windows were sealed off.Bit outdated and musty.Television not working and remote back missing.

Self

10/10

Exceptional

25 Apr 2025

PAUL

Good hotel

Very good service at reception, bar and restaurant

Business

10/10

Exceptional

20 Apr 2025

Louise

What a fabulous hotel. Huge room comfortable bed, very clean, nice powerful shower, lovely quality furniture. Staff were lovely, helpful going above and beyond. Thank you all.

Leisure Family

8/10

Excellent

11 Apr 2025

jakub

OK

Comfy hotel but a little bit tired.

Business

8/10

Excellent

11 Apr 2025

Michael

Sadly air con in room was faulty

Business Self

8/10

Excellent

10 Apr 2025

Sarah

Clean, nice hotel but no executive room perks

We slept incredibly well and the staff were excellent.
However, we booked an executive room for 2 nights & did not get any of the executive upgrades. This is the feedback we sent to the hotel on check-in evening but heard no response:
Your website says that an executive room includes
1. Luxury bathroom with heated floor and steam free mirrors. There is no heated bathroom floor. We have an electric radiator with no instructions as to how to use it in the main room and no heating in the bathroom. No idea if the mirrors are steam free as not yet showered, but they don't look steam free. (edit: they weren't steam free) The bathroom isn't luxury. No luxury bathroom has a shower curtain. A luxury bathroom has a glass shower screen and door.
2. Luxury upgraded toiletry collection. We have a cheap small shower gel, shampoo and a tiny bar of soap. It's Travelodge standard at best and definitely not upgraded and definitely not anywhere near luxury.
3. Luxury towels and bathrobes. There's no bathrobes. My husband asked the night chap at reception and he laughed and said \"first I've heard of it\".
4. Mobile device docking stations. There are none. We don't need them, but you advertise them.
5. 32\" flat screen TV and DVD player. There's no DVD player and the TV doesn't work.
We were there for a funeral so weren't staying to use the hotel facilities, but it's a shame as the hotel is nice, with friendly, helpful and hardworking staff, but feedback was ignored.

Friends_and_family Family

10/10

Exceptional

08 Apr 2025

Michael

Northern road trip

Easy to find and lots of parking.
Good on site restaurant with lovely breakfast at good price.
Staff lovely and helpful.
Bed was huge and underfloor heating in the bathroom a pleasant surprise.
Just down the road is an outlet centre with lots of food outlets.
Hard to beat for the price.

Partner

10/10

Exceptional

06 Apr 2025

Tracie

Weekend

We had a nice warm greeting. Staff were very friendly and helpful when we asked for extra milk & sugar. Room spacious, bed comfortable and me and my partner had a queen sized one. Quiet, peaceful bearing in the mind next to dual carriageway we never heard a thing n we both slept very well. Breakfast was top quality, very tasty could tell it was local produce however, when our breakfast was brought to our table we found it very small as in one rasher of bacon, one sausage, one hash brown. Lots of options available as in continental. Towels were a little hard and rough and air conditioning wasn’t working however it didn’t put us off. I would recommend this hotel and would definitely stay again….

Partner

10/10

Exceptional

04 Apr 2025

Christina

A real gem

Wonderful hotel, very clean / quiet, helpful staff who also welcomed the pooch. Great to find a fridge in the room. Only draw back, other than the car park, there is no real safe area to walk dogs, as the road outside is used as a race track!

Partner

10/10

Exceptional

21 Mar 2025

Mark

A good value location with excellent standards in general - only complaint is TV Remote not working,.

Business_and_leisure Self

8/10

Excellent

14 Mar 2025

Joan

We enjoyed our stay. Would we come again? Yes, I think we would if we had reason to be in the area again.

8/10

Excellent

05 Mar 2025

Phil

Best Western Hotel

The hotel and the staff were really good. The bar area was clean and tidy with plenty of options whilst away for work. There was plenty on the menu and what I had was lovely. The staff were very friendly and always willing to help if there was anything I needed. The only issue was certain things in the room for when you are away with business were slightly lacking. There was no iron ironing board in your room. For the life of me, I could not get the heating to work and it was a cold night so the room was quite chilly. A couple of the light switches were damaged but nothing that couldn’t be worked around.. the Internet Wi-Fi speed was quite good. The other thing to point out is there is literally nothing around you so if you forgot anything you would have to drive to somewhere to get it. The downside was on my final night the fire alarms went off at 5 am and the staff commented on the fact that it had been a fault in the system for a few days which was quite annoying that it hadn’t been fixed as they were just trying to get the engineer out when it went off. Nothing would stop me from not using the place again.

Business

10/10

Exceptional

12 Feb 2025

Lisa

Great western or Bestest western

Friendly and welcoming team from reception to restaurant and breakfast. Room was spacious clean and comfortable. Food was excellent and good value for money. Location was perfect for my needs too

Business Partner