Swiss Chalet Merlischachen Historik Chalet Hotel L

2/10

Poor

15 Jul 2026

Shannon

The advertising of this place is a little misleading. The Swiss Chalet is actually across the road from the lake. The lake is on the same property at the Schloss Hotel which is connected, but not the same place. Guests of the Swiss Hotel do have the advantage of using the private lake area though, rather than the public area. The Schloss Hotel is however, much nicer, more modern, and the rich cousin of the Swiss Chalet.. and you clearly pay for what you get. My advice is find the extra cash or don’t bother.

The Chalet is clearly built for winter weather and is awful in the summer as there is no AC and holds the heat. The Swiss Hotel is poorly maintained and appears to be a second thought to the Schloss, although again, you get what you pay for.

The beautiful lake and private swim area are the only saviours of the Swiss Chalet. It’s magnificent in the afternoon and perfect place for a swim.

Close to transport, staff are nice but don’t talk yourself into this one, especially during summer! It’s a sweat box!

Partner

10/10

Exceptional

14 Jul 2026

KARINE

We stayed at the Swiss Chalet Hotel Merlischachen in early June and had a very enjoyable stay. The hotel has a charming historic, rustic character that adds to its unique atmosphere.

Our family room with three beds and a private bathroom was exceptionally spacious, clean, and included a comfortable seating area. We also had a room with a shared bathroom, and the shared facilities were well maintained and very clean.

The hotel does not have air conditioning, but during our early June stay, it wasn't an issue. We were comfortable sleeping with the windows open, and the cooler evening temperatures made for a pleasant night's sleep.

Breakfast in the onsite restaurant was excellent, with a nice selection in a pleasant setting. The location is beautiful, with stunning views of the lake and surrounding mountains. Hotel guests also have access to the lakeside park, which is a wonderful place to relax or take a walk. The hotel is conveniently located just a short drive from Lucerne, making it a great base for exploring the area.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

crystal

Nice and relaxing

10/10

Exceptional

30 Jun 2026

Kaitlyn

Amazing access to private beach at lake and incredible swimming spot! Shared bathroom and shower was no issue at all. The restaurant was delicious. Only challenge was we were here during June heatwave and the rooms were extremely hot, so just be prepared for no AC! Overall loved our stay here!

Friends_and_family Friends

2/10

Poor

22 Jun 2026

Bradley

I want to be as upfront as possible. DO NOT book this hotel especially if you prepay. It does not match the description. You think you’re staying in a nice chalet next to the lake. However, where you’re really staying is on the backside of the restaurant across the street.

The halls look like a dungeon with no natural light or ventilation. The room on the website looks bright and airy. It is not. There was one window where we could see everyone climbing the outside stairs to their rooms but didn’t let in much natural light. You can hear every footstep above you. The other window in the room faces a concrete wall that they put a lake scene on. That was our lake view. We thought they were just trolling us at that point. The rooms hold heat so much that the 90 F temps outside felt 20 degrees cooler. Their small park looks much bigger and nicer online than in reality.

The view is great, but other than that there is no redeeming quality to this place. The regular staff is generally kind, however when we expressed our displeasure no upgrades were available. After one night we booked a nice place in Lucerne. Only after that did the hotel offer an upgrade to a lakeside room. By then it was too late. The manager wouldn’t budge on any kind of refund. The place was so bad we were willing to eat the $200 we lost. I’ve never done that before. Anyway, long story short, do not book the chalet. If you do, you’ll regret it.

Partner

6/10

Pleasant

21 Jun 2026

Martin

Staff, breakfast and restaurant

Self

6/10

Pleasant

20 Jun 2026

Mingzhen

Like: seating area by the lake and 24 hr free coffee/tea, both in the main hotel though.
Don’t like: the chalet across the street from the main hotel is quite old with small rooms, low ceilings, and no air conditioning, quite uncomfortable.

Partner

6/10

Pleasant

15 Jun 2026

Jonathan

The room was small with a low ceiling and low door frames such that I needed to bend my head often (I’m 6 ft.3 inches). The lighting was dim and the floors not clean. The tv didn’t work and the building creaked.

Partner

8/10

Excellent

07 Jun 2026

Peter

We only stayed for one night as we on motorcycles trsvelling back to the UK from lake Como. We had dinner at the restaurant and I can confirm it's was truly delicious and staff were very friendly and helpful. The hotel is a typical old swiss chalet with loads of character and it was comfortable, not 5 star but it met out every needs

Friends

2/10

Poor

31 May 2026

Ian

We stayed at the chalet across the street from the reception for 2 nights. Worst experience ever. Room is very hot, dark (incandescent bulb lighting which adds to the heat), bathroom smells like cigarettes, floors creak, and you can hear everyone who comes in and out of the place.
Pictures of the lodge are very deceiving and combined with the newer, more expensive hotel where the reception is.
It is also very challenging to get to if you’re taking the train from Lucerne especially if you have big luggages. It is less than 5 minutes walk from station to hotel but the street from station to the road is on a very steep hill.
The only saving grace would be the breakfast and the views thus the 1 star. Other than that, it would be a zero.

Partner

10/10

Exceptional

29 May 2026

Jay

The area, the chalet, the scenery were all fabulous. We thoroughly enjoyed our time there. The hotel/chalet park/Bar outdoor area amazing i highly recommend Caju - Restaurant, Grill & Bar..the owner Gustave..a good time. When in the Lucerne area, will return for more!

8/10

Excellent

27 May 2026

Connor

Sharing the bathroom was not the greatest but a beautiful location.

Partner

10/10

Exceptional

23 May 2026

Jesus

Muy bueno!!

Partner

8/10

Excellent

18 May 2026

Sarah

We loved our stay! The sauna was delightful and the staff very friendly. Our room had a very low ceiling and a door that we had to duck to get through. It would definitely not suit anyone taller than 176cm

Friends

8/10

Excellent

16 May 2026

Rick

Staff is especially helpful and wonderful. I stayed in the shared bathroom single room. Very small. Heater was weak, so I was cold.
The waterfront and lakeview is the property's best asset.
Breakfast was wonderful - five francs if you pay online upfront - 25 francs if you pay when checking in.

Self

8/10

Excellent

12 May 2026

Dean

Tasty breakfast. Restaurant hostess was very friendly and engaging. Parking and Check in location was confusing but once we found it, the front desk was cordial and helpful. The room felt very authentic though a little dark. Would stay here again.

8/10

Excellent

10 May 2026

Rick

It's a nice place certainly. Lakefront area is a major asset. Staff was very helpful and delightful. Breakfast was very nice.
My room in the building without ensuite amenities was fine - small, only one electrical outlet for charging phones etc. One bathroom and shower for 9 rooms on my floor seems a little inadequate.
A nice place for sure, but compared to other Swiss hotels with comparable amenities and location desirability, a tad overpriced I think.

Self

4/10

Poor

15 Apr 2026

Mareena

Breakfast was absolutely delicious

Family_with_children

10/10

Exceptional

10 Jan 2026

AJESHWAR

Highly recommend this place.

Leisure Partner

6/10

Pleasant

02 Oct 2025

Maria

Is very unique, but to get to is very hard to get to from the train stop is a steep road and its just very hard with luggage. The area is beautiful. And the staff is not very friendly or helpful.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Blaine

Desk staff was very helpful

6/10

Pleasant

16 Sep 2025

David

Simple accommodation

The room we had was more like a hostel with shared toilet and shower. It had a sink and was a reasonable size but the beds were very small and not comfortable. Breakfast was not included but available (pretty expensive). There is a wonderful small grocery store adjacent which we made use of.

Partner

4/10

Poor

14 Sep 2025

Kalissa

The building was quaint and charming, beautiful views. The transportation system is convenient and free. Thats where the positive ends

Leisure Partner

10/10

Exceptional

12 Sep 2025

Joyce

We enjoyed our stay. Very quiet and accessible

10/10

Exceptional

07 Sep 2025

Ricardo Adolfo

Family and friendly.

10/10

Exceptional

27 Aug 2025

Harry

The Chalet was just lovely, surrounded by bliss scenery that is truly awe inspiring. The staff were extremely helpful, even lending us an adaptor. Couldn’t recommend more.

Leisure Friends

10/10

Exceptional

07 Aug 2025

Reza

Nice area

Leisure Friends

4/10

Poor

02 Aug 2025

Massimo

Very expensive breakfast. I paid £154 for a buffet breakfast for me, my wife and our kids. £154 for breakfast!

10/10

Exceptional

28 Jul 2025

Robert

very authentic and rustic, beautiful property and so close to lake Lucerne

10/10

Exceptional

26 Jul 2025

Jessie

Charming and by a beautiful lake!

Super charming, old and creaky place. Low ceilings. Old wood. No AC and a fan that barely moved the air so it was very hot!
Across from a lake. Bring your suit!!! Wonderful to jump into the lake in the morning and evening. Stunning views. Loved staying a bit outside the city to enjoy the natural beauty and quiet.
Train to Lucerne is just a few minutes walk and very convenient to get to the city.

Friends_and_family Family

6/10

Pleasant

25 Jul 2025

Bharat

Fine , but not value for the high amount of money paid

Leisure Partner

6/10

Pleasant

24 Jul 2025

Steven

Dreary, outdated hotel

8/10

Excellent

24 Jul 2025

Deena

If you’re looking for an authentic stay in a Swiss chalet, this is your place. We loved that our stay included a private spot by the lake with lounge chairs and beautiful views. It was just a walk up a hill to the local train, too.

Our room ended up being on the 2nd floor and we were surprised at the narrow and steep metal stairs, which was the only way to bring in our luggage and get to that floor…a little tricky!

The town is so lovely, the staff was great. It was definitely a fun place to stay for one night on our trip.

Leisure Family

8/10

Excellent

09 Jul 2025

Martha

The location was beautiful, however i did not like the fact that The restroom and shower are not locales in the room.

Leisure Family

10/10

Exceptional

08 Jul 2025

Yiling

very good service

4/10

Poor

27 Jun 2025

Lantz

Ceilings are just slightly above 6 feet tall. There is one toilet and one shower for the first floor to share (10-15 rooms). Room was very hot and beds seemed pretty old. No identifiable way to reduce temperature.

After hours check in was easy if coordinated ahead of time.

10/10

Exceptional

17 Jun 2025

ANN

Felt very authentic! Charming!

Leisure Family

10/10

Exceptional

15 Jun 2025

Denise

The staff at the Swiss Chalet were very accommodating and friendly. They went above and beyond to my our stay wonderful.

Leisure Family

10/10

Exceptional

25 May 2025

Magesh

Its a nic

6/10

Pleasant

20 May 2025

william

This hotel/ bldg is across the street from main hotel, which is on the lake, has coffee and houses the other accomodations.

4/10

Poor

06 May 2025

Neil

The room was a bit old and tired and the pillows were old and awful

Partner

10/10

Exceptional

16 Sep 2024

Daniel

It was excellent except for the bathroom and shower sharing with with other people.
I would prefer my own toilet and shower

Self

8/10

Excellent

07 Sep 2024

Michelle

Very noisy

4/10

Poor

29 Aug 2024

Reshma

We booked the place just to rest as a middle point in our Tour and we just couldn't sleep. The room was big and spacious,we got the customary water bottles.
Our room faced the road and the curtains were thin. So the light from the streetlamps and the Traffic sounds kept us awake all night. We booked a Double bed room and we were provided 2 single beds, the receptionist proceeds to tell us that thats Double bed. German is not my native tongue but words have definite meaning and they do not change, no matter how passive aggressively you repeat it.
The parking costs 10€ for Cars and even for Motorbikes which I think is a bit unfair, since motorbikes take half the space.
The Hotel itself has nice niches and decor but also dusty and unclean in places.
All in all terrible stay

Leisure Partner

10/10

Exceptional

24 Aug 2024

Roopa

One of The best hotels I have stayed in Switzerland. Very clean, friendly staff. Excellent breakfast with lots of options. The access to Lake Lucerne is priceless. Highly recommend this place.

Leisure

8/10

Excellent

18 Aug 2024

Monika

Hotel rooms are located in two buildings. The one we were in is a hotel restaurant, but there is no direct access from the hotel corridors, To eat breakfast you have to go outside, which is not very nice when it is raining. The second thing is the lack of much choice for vegetarians in that restaurant.
And the last very important thing, the height of some rooms, if your height is over 180 cm, ask for a room with the appropriate height! If my husband and my daughter's boyfriend didn't hit their heads several times a day until we changed rooms, my review would be 5 stars, because the hotel has its own charm and the service is very nice.

Leisure Family

8/10

Excellent

15 Aug 2024

James

Traditional swiss chalet

A old traditional swiss building. So it was a dark room but as expected. Quirky a fun experience, quite expensive for what you get good place to sit by the lake and swim good coffee machine near reception over the road

Friends_and_family Family

10/10

Exceptional

05 Aug 2024

Noah

Beautiful property, got upgraded on arrival!

Leisure Family

10/10

Exceptional

25 Jun 2024

Huma

The hotel is well kept with original swiss history

Leisure Friends

10/10

Exceptional

09 Jun 2024

Jessica

The property was situated in a place that had beautiful views and direct lake access. The staff was extremely kind and helpful with any requests or when asking for recommendations.

Leisure Family

8/10

Excellent

08 Jun 2024

Jacqui

Great location

Great service at this hotel with fantastic lakeside location. Room was ok. Lovely food but pricey. Aware of shared facilities before arrival but did not realise would be sharing one showet and toilet with multiple rooms/guests. These got wet and smelly.

Friends_and_family Friends

2/10

Poor

28 May 2024

Brian

Very old Swiss style hotel so it was unique and had easy parking.

Leisure Partner

10/10

Exceptional

25 May 2024

Ramakrishnan

It is a nice property in a beautiful neighborhood. Train station was walkable. Amazing Breakfast!!!

Leisure Family

2/10

Poor

23 May 2024

Fei

This hotel is too old, the building structure looks very bad, the floor is tilted and making beds tilted too. Sound insulation is terrible, you can hear people walking upstairs. No elevator. No private bathroom, six or seven rooms shared one toilet and one shower.

Leisure Family

8/10

Excellent

16 May 2024

victoria

It was a quick walk to a private park leading to a serene spot by the lake.
The receptionist,Katrina, was the warmest and kindest person who welcomed and helped us out.
It's a disappointment that the street where the chalet was is undergoing a major repair. No access to take a shot in front. I wish Expedia notified us ahead of time

Leisure Family

2/10

Poor

12 May 2024

Verified traveler

False Advertisement

False advertising. Had to share the bathroom and cold water in the morning was just surprised.

This is a hostel type of place and despite the beautiful lake, it’s very old and beat up.

Business

10/10

Exceptional

12 Nov 2023

swarnalathaa

Property is in a scenic setting close to Lake. Had eclectic decor which we loved.
Staff Mr. Paul was very kind and helped us to call and lodge complaint when I lost my cell phone in train. They also had amazing beveled station!
I would definitely stay there in my next trip.

Friends_and_family Family

6/10

Pleasant

19 Sep 2023

Marvin Joseph

No a/c as usual. Close to a lake. Free breakfast was great. Recommend going here winter.time.

Leisure Family_with_children

10/10

Exceptional

16 Sep 2023

Sandeep

Most beautiful location for my whole trip. Breakfast was great, I could take it to their own private lake.
Staff was friendly and helpful.

Leisure Friends

8/10

Excellent

07 Sep 2023

Merla

To have an experience of staying in a Swiss Chalet is part of Swiss experience

10/10

Exceptional

08 Aug 2023

Dassia

It doesn’t get more beautiful.

Leisure Partner

10/10

Exceptional

09 Jul 2023

Denisse

Beautiful property very nice atmosphere and really good breakfast

Leisure Partner

8/10

Excellent

26 Jun 2023

Laura

Good stay

Leisure Family

6/10

Pleasant

21 May 2023

Verified traveler

Not a good night’s sleep

A beautiful old hotel but beds were hard, mattresses thin and no kettle/tea available in the room (it was available at a central location in another building). Dinner in the restaurant was extremely expensive and not of high quality.

Partner

10/10

Exceptional

06 Feb 2023

Annie

Excellent Hotel!

HIGHLY recommend!!! The staff was so friendly and the hotel is so welcoming and comfortable, with great views of the lake! Also in a great location, close to Lucerne. I will definitely be coming back!!!

Friends_and_family Friends

10/10

Exceptional

09 Oct 2022

Lina

very nice！Will come again！

10/10

Exceptional

31 Aug 2022

Sandra

Well maintained hotel . Friendly staff and very accommodating.

Leisure Partner

10/10

Exceptional

31 Aug 2022

Barbara

Wonderful friendly staff. Beautiful property with lake view and access. Great restaurant onsite.

Leisure Partner

6/10

Pleasant

04 Jan 2020

Rashaa

Charming but not practical

The venue from the outside is amazing; has lots of character and charm. The room however, was extremely dark. The chandeler was too big and long for the low ceiling and hardly made any difference when it was on. I understand that hotel lighting is always dim but we literally had to use our mobile torches if we wanted to take anything out of our suitcase or if we had to look for something.
The heater was extremely loud. It literally kept us awake for the entire 3 nights we were there. The restaurant was very good although very expensive.

Friends_and_family Family

8/10

Excellent

28 Dec 2019

Jürgen B.

Very simple location. Clean.

Simple but good.

4/10

Poor

20 Sep 2019

James

Lucerne adventure

The room was rustic (cabin-like) and when service was requested at 8PM, it couldn’t be accommodated until the next day. The maid service was good. The restaurant had very good food and service. We would find other accommodations if we returned, but return for dinner!

Partner

8/10

Excellent

01 Sep 2019

Micheal Morgan

Super

Great place

Friends_and_family Family

10/10

Exceptional

09 Jul 2019

Verified traveler

This is a really nice traditional Swiss chalet in a lovely lake location. The location would be perfect if you like to hike or climb the nearby mountain, or chill. For me it wasn’t as great as I needed to be in Lucerne each day for tours leaving from there, and there’s only 1 train an hour (31 min past the hour). Also on a story day there was no train at all and buses are scarce - it cost me 20 Swiss francs to take a 7 min taxi ride 10km.

So I should have stayed in Lucerne but I was misled by Expedia. The note about the hotel said that they arrange airport shuttles, so I assumed transportation was more sophisticated. Beware: they don’t arrange anything like that.

The room was lovely, if very dark. Very large, 4 beds and loads of space. The creaky floors were a problem as I was awaken throughout you the night and early morning - at one point the noisy floorboards made me sure that there was someone in the room with me!

The restaurant was ok but extremely expensive - beware the cost of whiskey, the priciest I have ever paid! Food was ok, not fantastic. Service was ok, uneven. One waiter being lovely, the girl who originally saw me being horrible.

When I arrived there was a palaver as the girl at reception couldn’t find my booking. She wasn’t very polite. Eventually all was well, but it spoiled my first impression. The hotel arranged a taxi for me from Meggen on the day there were no trains. They also allowed me to check out a little late.

Leisure Self

10/10

Exceptional

23 May 2019

ShuLing

Amazing Hotel

Beautiful hotel (castle ) with nice view to the lake ! The Hotel itself is very interesting ! The Sunna is good , The neighborhood is very nature !!

10/10

Exceptional

22 Apr 2019

Verified traveler

The Swiss-Chalet Lodge is a charming Old World accommodation with stunning views of Lake Lucerne and the surrounding mountains. It is exceptionally clean and well maintained, with the convenient and lovely options of the on-site bar and restaurant. Like the rest of Switzerland, though, we found the bar and restaurant expensive. The breakfast buffet, albeit abundant, varied, and of quality, was 25 CHF. Still, no regrets!

Leisure Friends

6/10

Pleasant

01 Nov 2018

John

Review

Noisy Traffic

Partner

10/10

Exceptional

28 Sep 2018

Theresa

An amazing stay

It was an amazing stay. Angela was a sweetheart , our room was lovely the area has stunning scenery. All good

Partner

8/10

Excellent

06 Sep 2018

Keith

Old style and charm

Fancy upscale antique flare hotel. Beds only okay. Great breakfast and very good evening bar. A great place to stay ten minutes from Lucerne.

Family

6/10

Pleasant

19 Aug 2018

Jean-Marc

Old hotel

The rooms are basic with no bathroom and too much noise from restaurant, bar and the chalet is old so it makes noise when walk. Old bed, awful pillows.
The hotel is near the lake with spectacular view and excellent breakfast not included. The staff was kind and nice.
The wifi only works near the reception.

Family

10/10

Exceptional

29 Jul 2018

Steve

Yorkshire review

A family run hotel, perfect hosts.
Mine host is also the chef par excellence..

Partner

8/10

Excellent

15 Jul 2018

David

This is a traditional chalet built in the 1600s. Electricity and running water were obviously added at a later date along with a shared toilet and shower. That's what you get. It's a charming throw back to another time. No luxuries of the modern day hotel room, but tremendous charm and memorably unique.

6/10

Pleasant

24 Jun 2018

Sathia

We booked 3 rooms for 2 nights. None of the room had a safe as promised by the receptionist at the time of check in. One of the room had malfunctioning door lock which were reported to receptionist, however not repaired for the duration of the stay. At check out I were informed that the hotel is aware of the issue but not been told at the check in. Pillows were particularly bad. Rooms were hot without proper ventilation.

8/10

Excellent

29 May 2018

Beth

Charming, authentic Chalet-- with a lovely area of private access to Lake Lucerne where we watched the swans and ducks and enjoyed the magnificent views. Drawbacks are the shared bath facilities for Chalet rooms, street noise, and hard mattresses. The breakfast bar was excellent. But dinner options are very pricey. We enjoyed a beautiful walk above the chalet where we could mingle with the clanging sheep and cows. Memorable experience! Glad we stayed here.

8/10

Excellent

11 May 2018

Maria J

Good

Everything was good except the beds. The beds was like you sleep over a playwood, next day you have back ache. But the staff was friendly, the restaurant food was excellent and the place very nice.

Family

8/10

Excellent

07 May 2018

charles

good little hidden gem

best price for one night outside of Lucerne. It was a good hotel and treated us good. Location away from the city was great. Had a good time

Partner

10/10

Exceptional

04 Apr 2018

Verified traveler

AMAZING@

I had an incredible experience this past winter. The staff was incredible and accommodating. The town was so beautiful, me and my brothers just decided to hike around rather than go into Lucerne. The sauna is appreciated beyond words during the winter. 10 out of 10 would do again!

6/10

Pleasant

21 Sep 2017

Joan

Lovely old building

Nice opportunity to see the inside of one of those huge old chalets, but avoid the Economy rooms as they are quite cramped and only have a washbasin - the shower and toilet are out in the hallway and shared with others, Obviously we did not study the fine print carefully enough and wished we had paid more to have a nicer room. Also, breakfast is not included and is an eye-popping 25 Fr per person. We toured Austria and Switzerland for 2 weeks and a wonderful breakfast buffet was normally included in the room price (even in central Vienna). On the couple of other occasions we paid separately it was the equivalent of 12 - 15 Fr. I'm sure it is a sumptuous buffet but for those of us who don't eat an elaborate breakfast they should offer a \"continental\" version at a lower price. We took our business to the Coop in the next town and bought supplies for breakfast in our room.

The hotel is contained in several buildings on the side of the lake though the chalet itself is across the road from there. It probably has nice facilities that we did not explore as we used it for accessing the city of Lucerne. It is an easy run in from there by car, also the rail line passes close by.

8/10

Excellent

04 Sep 2017

Jayanta

The hotel is in two parts. The Schloss hotel is right on Lake Luzerne and is very picturesque. The Chalet Lodge is opposite the street, with old Swiss style rooms, cottages, a little cramped for space. Unfortunately, the service leaves a lot to be desired, especially when asked about any amenities. The rooms do not have AC, and can get sultry in the summer.

Family

8/10

Excellent

24 Aug 2017

Vincent

Front desk staff were all very helpful. You have great set of people.

Family

10/10

Exceptional

30 Jul 2017

Van

Awesome property in a beautiful setting.

Family

10/10

Exceptional

21 Jul 2017

Cristina

Very good, but it was another Chalet !

It was a beautiful stay!

Family

4/10

Poor

19 Jul 2017

Verified traveler

Avoid during summer

Please do not stay in this hotel during Summer, it is really hot with poor ventilation. Room service gave me a fan which was not working and their service is not good. On a positive side, their break fast is good.

Partner

4/10

Poor

11 Jul 2017

Dimi

Worst hotel experience ever!

Please take extra care when booking as there are two nameshake hotels (or small differences in the name), the good one and the bad one, which are COMPLETELY different between them. Unfortunately, we booked the bad one.

Before booking that \"hotel\", we searched online websites, and comments were only for the good one. Hence, we decided to proceed with the booking. Arrival at the hotel: hotel receptionist was very very friendly and gave us directions to our room. We had to walk appx 5' to our room in the rain, as the room was to a completely different location, outside the premises of the good hotel. Needless to say, that apart from the directions given, noone offered to show us where exactly the room is. Long story short, we ended up looking for our room for 15' in complete dark, we had to cross the main road with our luggages, while raining. Worst first impression!!!

We enter the room, and for 2 days we experienced the worst experience so far! We are talking about a tiny room, with spider webs in the corner, and wooden floor and ceiling. That means that we could hear whenever someone was walking on the level above us, which translates to waking up very early in the morning.

Given its wooden floor and ceiling, the room during summer gets VERY HOT, and you can hardly breathe. When raised this issue with the hotel staff (not the receptionist, but a senior lady) she advised us to open the windows....only to find out that the room is right outside the smoking area. BEWARE!!!!

8/10

Excellent

03 Jul 2017

Luxman

Very nice location by the side of the lake

We had a lovely holiday in the country side facing to Lucerne lake

4/10

Poor

22 Apr 2017

Peter

Be Aware !

On the reservationpage there is no sign/advice that the economic rooms only have shared bathroom and showers.
This should clearly be visible. Upon check in I was immediatly adviced of this. This leads me to believe that the Hotel
is aware of this shortcoming , or is it even intentional ?

2/10

Poor

04 Dec 2016

Aditi

HORRIBLE Hotel, 10X HORRIBLE Service ,V.Rude staff

We stayed at Swiss Chalet Hotel for a day in September 2016, and I just wanted to check out as soon as possible.
First of all, the hotel is located quite far from the main city. You will end up paying a lot for the cab/taxi service if you have luggage (if your idea is saving few bucks for this relatively cheaply priced hotel). People from USA, please stay away from the most unwelcoming hotel you will ever come across with ultimately rude service.

We interacted with ladies at the reception who were always trying to cut short on all the help they could have offered. Their expressions while answering our queries were very un-welcoming.

Our room was VERY NOISY and I could hear all the vehicles on the streeT. The hotel IS NOT LAKE VIEW :(

4/10

Poor

12 Oct 2016

Verified traveler

This hotel doesn't advertise itself accurately. Most of what is listed is at a \"sister hotel\" across a busy road. The rooms are dark and not what is pictured on Expedia (they were swapped). We got the room pictured finally but then were to be charged 50% more. Was told this or nothing as the payment was already in full and nonrefundable. The initial desk staff member was very pretentious and rude. It was worked out upon check-out with a different, more considerate front desk staff member. The experience was topped off by thick campfire smell filling the room each evening. No avoiding it. Without room climate control, windows were open. And when we \"learned from our mistake\", it made no difference as the smell entered through shut windows. Overall, not a pleasant stay to say the least.

4/10

Poor

03 Oct 2016

barrow

Creaky room

The room had low ceilings. About 6 ft 6 perhaps in places. We were right by the back entrance of the old chalet. The floor boards in our room and those in the room above were very very noisy. Any time they moved we sure heard it. Bathroom had quite a bit of black mold in it. Hey its not that uncommon, but some might be quite off put by this. Ear plugs are a must for this stay. Otherwise the beds were fine and not too far from lucerne.

To get WiFi there, the only way you can get it is from a text message code. So if you are like us and travelling from outside Europe and don't have roaming or a temp Sim card then no WiFi. Staff said there is simply no other way to get on. We found this issue for other free WiFi spots through Switzerland. Our next hotel however had a simple username and password code. Fortunately we didn't have to have WiFi that night. Others beware if you cannot receive text.

Accross road at main facility, pool was nice. We found the sauna closes at 8pm. There is a note saying you can request longer hrs to staff.

6/10

Pleasant

02 Oct 2016

Graeme

Swiss Cottage Stay

Hotel was great from the perspective it was an old traditional Swiss built hotel.
Lovely setting with flowers etc and timber construction with quirky finishes. Real character.
Staff were great.
Shared bathroom was ok for the one night stay.
Food great but bit expensive.
Location and scenic views great.

4/10

Poor

19 Sep 2016

Peter

Pictures don't match the \"Standard\" room

We booked this hotel through the Web and based on the pictures we opted for the \"Standard\" room which looked good and seemed good value.
The experience was much different.
1. Whilst I accept the age of the building is very old the room is closer to a \"Back Packers\" standard.
2. The bathroom could only be considered a joke by current hotel standards
3. The noise level from the restaurant on the ground floor was annoying
4. The weather was hot so whilst we could open the windows the noise and cigarette smoke from the restaurant and outdoor bar area prohibited this
5. No airconditioning, not even a fan
6. For some reason Switzerland has it's own unique electrical power points which won't fit a European adapter plug
7. The ceilings are very low and you could hear every movement from the floor above
8. There was no evidence of Fire and safety procedures displayed in the room or adjoining common areas
9. Staff service in the restaurant and bar area were very slow

The hotel has better rooms available across the road which if you decide to stay would be more acceptable and worth paying the extra cost. The location is a dream and the overall pictures of the hotel are delightful,
If you decide to stay here don't opt for the \"Standard\" rooms.