Bradley
I want to be as upfront as possible. DO NOT book this hotel especially if you prepay. It does not match the description. You think you’re staying in a nice chalet next to the lake. However, where you’re really staying is on the backside of the restaurant across the street.
The halls look like a dungeon with no natural light or ventilation. The room on the website looks bright and airy. It is not. There was one window where we could see everyone climbing the outside stairs to their rooms but didn’t let in much natural light. You can hear every footstep above you. The other window in the room faces a concrete wall that they put a lake scene on. That was our lake view. We thought they were just trolling us at that point. The rooms hold heat so much that the 90 F temps outside felt 20 degrees cooler. Their small park looks much bigger and nicer online than in reality.
The view is great, but other than that there is no redeeming quality to this place. The regular staff is generally kind, however when we expressed our displeasure no upgrades were available. After one night we booked a nice place in Lucerne. Only after that did the hotel offer an upgrade to a lakeside room. By then it was too late. The manager wouldn’t budge on any kind of refund. The place was so bad we were willing to eat the $200 we lost. I’ve never done that before. Anyway, long story short, do not book the chalet. If you do, you’ll regret it.
The halls look like a dungeon with no natural light or ventilation. The room on the website looks bright and airy. It is not. There was one window where we could see everyone climbing the outside stairs to their rooms but didn’t let in much natural light. You can hear every footstep above you. The other window in the room faces a concrete wall that they put a lake scene on. That was our lake view. We thought they were just trolling us at that point. The rooms hold heat so much that the 90 F temps outside felt 20 degrees cooler. Their small park looks much bigger and nicer online than in reality.
The view is great, but other than that there is no redeeming quality to this place. The regular staff is generally kind, however when we expressed our displeasure no upgrades were available. After one night we booked a nice place in Lucerne. Only after that did the hotel offer an upgrade to a lakeside room. By then it was too late. The manager wouldn’t budge on any kind of refund. The place was so bad we were willing to eat the $200 we lost. I’ve never done that before. Anyway, long story short, do not book the chalet. If you do, you’ll regret it.
