Hotel Ambassador Lucerne

Switzerland , Lucerne
LUZERN, Zurichstrasse, 3
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100 reviews shown

8/10

Excellent

05 Jan 2026

Adam

Did not speak to any staff the whole stay. Curtains would not close on one window. No outlets for computer/phone near bed.

Family

8/10

Excellent

27 Dec 2025

Karina

Easy self check, clean room, tea & coffee available on 2nd floor at all times

Leisure

8/10

Excellent

10 Nov 2025

HIEN

Room is clean. The location is convenient, close to bus stop and shopping center.

Leisure Friends

6/10

Pleasant

20 Oct 2025

May

Hotel located in Central are so accessible but outside I felt more and more people smoke and you will be second hand smoker. Lift requires key card and sometime confuse if want to go 2nd floor to 6. Check in via kisok is smooth but do not expect staff assistance or reception. Inside hotel rooms are clean but Sofa bed they do not install additional layer so not comfortable.

Breakfast option limited overall good for transportation, cost and required no staff support. Breakfast menu can be improved and install central water filling station for travellers carry own water bottles to save environment.

Leisure Family

8/10

Excellent

18 Oct 2025

Jenny Lyn

The property was clean. Check in was very easy. You can check in your luggage for free using their lockers (you need 2 euros as a deposit) if your room is not ready. Room was a good size for 2 people. Breakfast had a good variety and tasted great. Bus stop was right outside the hotel, and another one 2 mins away. Grocery and mall beside the hotel, lots of dining options that are easily of walking distance from the hotel.

Leisure Partner

10/10

Exceptional

16 Oct 2025

Sherry

Great place to stay, walking distance to train station & sights, highly recommend

Leisure Partner

10/10

Exceptional

15 Oct 2025

Ziyi

Clean room
Family friendly
Great location

Leisure

10/10

Exceptional

11 Oct 2025

Layne

Fantastic location. Close to a parking structure and grocery store. The main sites are within easy walking distance. Great hotel. I would stay there again.

10/10

Exceptional

01 Oct 2025

Melissa

The pictures do not give justice.

The hotel is actually connected to the Paix hotel. You can either self-check in or you can use hotel Paix for normal check-in. The breakfast is worth the cost, especially considering the cost of food in Lucerne. Rooms are clean. Bed is a little stiff. Location is in walking distance of the train station with a carry on.

Friends_and_family Family

8/10

Excellent

27 Sep 2025

Janice

The hotel was a close walk to restaurants and attractions in Lucerne

Leisure

8/10

Excellent

04 Sep 2025

Shawna

Good value, clean and comfortable

This hotel was pretty good, although in comparison to others we stayed at on our trip, it was the least favorite. Probably because Lucerne was also the least favorite location, just too crowded. The self check-in was easy, the room was nice and spacious, very clean. The location was great, with everything in walking distance. Only complaint would be that it doesn't have air conditioning (common in Europe), so the window had to be open, which didn't offer much relief from the heat wave. And with the window opened, you could hear all night the idiots racing their obnoxious loud noisemaker cars down the street (thought I was back in America), as well as the belligerent youth (or whoever) out at night. There was a continental breakfast that was okay, nothing special, but I've had a lot worse, so nice to have it included. If I stayed in Lucerne, I'd probably stay here again, because it was comfortable and very affordable. Good value. And it's probably not often likely to be so hot you have to have the window open all night.

Friends_and_family Family

8/10

Excellent

02 Sep 2025

Mary

Close to everything! Easy check in

10/10

Exceptional

25 Aug 2025

yanqing

Very good location for everything

8/10

Excellent

15 Aug 2025

Frances

Good location, would stay again.

Room was clean and comfortable but note on patio door above the instructions to operate the door, said not to use and apologising for broken window?!?! Disappointing as liked to have sat on the balcony! Breakfast was reasonable but only one hot drinks machine so there was always a queue.

Partner

10/10

Exceptional

04 Aug 2025

Alexander

Easy check in process, close to city center!

Leisure Partner

10/10

Exceptional

31 Jul 2025

Pamela

Good hotel. would stay here again

Leisure Partner

8/10

Excellent

23 Jul 2025

Michael

Nice hotel, lovely breakfast, nice location for centre of Lucerne

8/10

Excellent

07 Jul 2025

Tony

8/10

Excellent

22 Jun 2025

Thomas

This hotel is convenient, easily accessible, and the rooms are spacious and clean

Although I can’t fault the hotel itself we stayed here in extremely hot weather and there is no air conditioning. The room was like a sauna until 2am even with windows open and it was a real struggle to sleep.

I wouldn’t stay again because of the lack of AC and I would not recommend booking this hotel in the summer months

Leisure Partner

8/10

Excellent

01 Jun 2025

Jerwin

Hotel was conveniently located. Breakfast was excellent.

10/10

Exceptional

19 Oct 2024

Jose Ladie

Very nice, safe and newly renovated hotel in the middle of farm lands. Clean, modern, nice bed, amazing balcony and views with farms, cows and mountains. We’ve stayed in a superior room with bigger bed, ample space, awesome window blinds and a kitchenette. Very welcoming and helpful staff and free parking. Highly recommended!

Leisure Partner

8/10

Excellent

29 Sep 2024

Robert

Call me old school but I prefer to be greeted by a receptionist when I check in. Still, our room was quiet and roomy and the reception on call were quick to assist us. When the breakfast room remodel is done that should be nice, too. Our breakfast at the hotel de Paix was a little sub par but free. The hallways had the same cluster of leaves on the floor for the 3 days we were there. The price was affordable for expensive Switzerland.

Leisure Partner

8/10

Excellent

27 Sep 2024

Elizabeth

The hotel is located about a 15 minute walk from the main train station. You cross the bridge and then access it through some small pedestrianised streets which have lots of cafes and shops. The hotel itself is on a busy street and the entrance isn’t all that attractive.

The hotel emailed me the Luzern Visitors card the morning I was due to check-in. This allowed you some discounts and access to transport.

I used the self-check in which was very efficient. There are a small number of lockers at the entrance where you can leave your luggage if your room isn’t available.

My room was fine with a comfortable bed and a large bathroom. However there were no coffee or tea making facilities which I like to have when I stay for more than one night. Tap water was left in a decanter for your use. There was a safe and a small fridge in the room.

I would stay in this hotel again due to it’s location. I also thinks it’s good value for money for Lucerne.

Leisure Self

10/10

Exceptional

24 Sep 2024

Suzanne

Excellent location and very cleaned

Super well located. Very cleaned. Hope the room was equipped with ac

Partner

6/10

Pleasant

15 Sep 2024

Grace

The 2 nights stay was okay. Unfortunately there’s no ventilation in the bathroom, esp when shaving, which would’ve been convenient. Although our stay was short, our last day the room was too hot; however, good &/or satisfactory with everything else.

Leisure Partner

10/10

Exceptional

12 Sep 2024

Vanessa

Nice comfortable room, clean and in great location near shops, restaurants and coffee.

Leisure Partner

10/10

Exceptional

10 Sep 2024

Bill

Under construction.

Leisure Partner

8/10

Excellent

02 Sep 2024

Lingadahalli

Good place to stay

8/10

Excellent

10 Aug 2024

Cynthia

Good location. Clean. Parking close by. Enjoyed our stay.

Leisure Family

8/10

Excellent

07 Aug 2024

janna

Very clean, great location. Close to everything in Lucerne.

Leisure Partner

6/10

Pleasant

29 Jul 2024

Verified traveler

Good stay

Good for a short stay, self check in and the hotel next door kept our bags for us. The room got very hot at night in the summer, ok for a short stay but would be unpleasant for a longer stay. Standard breakfast. Would reccomend if you are travelling on a budget. Good location.

Partner

8/10

Excellent

14 Jul 2024

Verified traveler

hotel was in a convienent location but was very hot with

Partner

10/10

Exceptional

10 Jul 2024

Verified traveler

nice place for a stay, right near everything, does get hot in room

Partner

8/10

Excellent

08 Jul 2024

ayesa

Excellent place to stay in terms of location and cleanliness. But there was no air conditioner and it was a warm summer month.

Leisure Family

4/10

Poor

04 Jul 2024

Vishal

If you are accustomed to even the basic comforts of American hotels, you will be disappointed here. There is no air conditioning which I thought would be no big deal since outside temperatures were in the 60’s. Boy, was I wrong! It felt higher than 100 degrees at night, probably because the rooms are designed to retain the heat inside. When we tried opening windows, the loud noise of traffic and commotion outside prevented us from sleeping, all the while the whole place was basically an oven. This is a self service hotel, so expect to do all service yourself. The front desk has no humans (so if you’re confused due to your lack of knowing the local language there’s not much help) but they get some services from a hotel next door , and they were friendly. I asked for extra fans, but I never received in any of our rooms. I did not sleep well for 2 nights and also fell very sick, which made the rest of my trip not as enjoyable as it could have been. This hotel was a disappointment.

Leisure Family

10/10

Exceptional

22 Jun 2024

Retired

Great hotel in city only a 10-15 minute walk to train/bus station! Grocery store and indoor mall very close and other shopping just a short walk away.

Leisure

10/10

Exceptional

04 Jun 2024

Bhakti

Self check in was great, hotel stay was satisfactory

Leisure Family_with_children

10/10

Exceptional

29 May 2024

Sabrina

Perfect location for your stay

Great location for a short town stay. Had everythng you needed from a B&B

Friends_and_family Friends

8/10

Excellent

26 May 2024

Lee

Great location

Leisure Family

8/10

Excellent

18 May 2024

Jay

Check-in

Leisure Family

10/10

Exceptional

26 Apr 2024

ANNA

Property was so convenient on anything

10/10

Exceptional

31 Mar 2024

Melissa

Easy to understand

Leisure Partner

8/10

Excellent

21 Oct 2023

Hongmei

nice and convenient place to stay

Leisure Family

8/10

Excellent

01 Oct 2023

Richard

good location for visiting lucernce

6/10

Pleasant

16 Sep 2023

Phillip

Everything was great except there was no Air Con. It was middle of September & rooms were sweltering and stuffy. Couldnt sleep because of heat & noise. Romms were supplied with a small, very noisy desk top fan.

Leisure Partner

8/10

Excellent

15 Sep 2023

Vladas

The Self Check-in was very smooth and effective. The room was ok. However, I didn't expect business room without a/c: these days were extremely hot and it was not easy to get some sleep during a night even with fully open window. The table light is necessary to make work and reading possible. Extra power sockets at the table or extention power cable would be very helpful. Many thanks to restaurant team for extra service - I had to leave early and I was served at 6:30 - while breakfast service starts at 7:00.

Business

10/10

Exceptional

30 Jul 2023

Guanglei

Very good location. Walk to many famous sites. No air condition, but don’t worry - not hot even in later July. Room is clean and large.

Leisure Family

8/10

Excellent

13 Jun 2023

Katie

The hotel was in a great location and easily walkable to all major attractions. My only complaint was that I thought the bathroom in our room smelled a little bit like cat pee. It was clean, so perhaps it was the smell of the cleaner they used. Other than that the room was very nice.

Leisure Partner

10/10

Exceptional

21 May 2023

Anantha

The breakfast was sumptuous and a delight. A couple of things they can improve: provide better pillows (there was only one per person that was not sufficient) - and also have wifi boosters - our room had weak signal.

Leisure Family

10/10

Exceptional

11 Nov 2022

Pavish Kumar

Very good for the price

Leisure Partner

4/10

Poor

25 Sep 2022

Flavio

Check-in went pretty smooth but when accessing the room we found an old and worn room. Shower did stay in place, door damaged and lower than average breakfast. I do not recommend it.

Leisure Family

10/10

Exceptional

15 Sep 2022

Nathan

Perfect location, spacious room.

Lizeth isn’t huge, but this was the ideal location. Checking in and out was super easy and the room was large and clean. Ours faced out into the street, so it got a little noisy early in the morning around 5am with the public transport right below, but nothing insane. Building was very nice and room was comfortable.

Friends_and_family Family

6/10

Pleasant

17 Aug 2022

Margot

Good location. Hard to figure out electrical switches. Room had very poor ventilation and was very stuffy. A fan helped but not much.

Leisure Self

4/10

Poor

05 Aug 2022

massood

Location is very good. It is within a short walking distance to the Chapel Bridge. There is no AC at this building and the room is unbearable for hot summer days. Staff provided a second fan but still very hot. No coffee maker in the room.

Leisure Family

4/10

Poor

12 Jun 2022

Verified traveler

First, the self check-in didn't work for the credit card payment of the city tax, so I had to go outside of the building to look arounr for the front desk. The staff had to come with me to solve the issue. Second, the Luzerne City Discount Card was never introduced or presented by the staff. After I purchased the bus, train, and cableways and excursions tickets, I was told that there was 10% discount if all tickets with free bus and train rides within the zone if I had the card. Third, the room was super hot that it was hard to sleep.

Everything else was good staying at the hotel.

Friends_and_family Family

10/10

Exceptional

07 Sep 2021

Verified traveler

Classic, clean, and comfortable

We stayed one night at Hotel Ambassador before embarking on a road trip around Switzerland. We didn't spend a lot of time at the hotel, just a late check-in with the computer system and a comfy, clean place to sleep before leaving in the morning. The room was fairly small but comfortable, and was outfitted with everything we needed for the night plus some. There was a fan which was nice since it got just a little stuffy in the room overnight, and the bed was comfy though I did bring my own pillow, as I usually find European pillows to be entirely too thin. I very much appreciate that they're dog friendly as well. I would not hesitate to stay here again and would definitely recommend it to others.

My only suggestion would be to have some staff on hand at night, for questions or help with check-in. The computer system was easy enough to use, but at first we couldn't get in the lobby door to use it for check-in, because we didn't yet have a key. We also had no idea where the parking garage was, until my husband finally found someone who gave us advice on where to park. It would also be really helpful if the wifi extended to the downstairs lobby area, since many people's cell phones won't work in Switzerland. I got stuck waiting there and couldn't text my husband to let me back in.

Partner

8/10

Excellent

23 Aug 2021

Lina

Central location, close to restaurants at the lake and the famous bridge. Clean and spacious.
Street parking was available at chf 13 there is shopping center nearby where one can park.

Friends_and_family Family

10/10

Exceptional

29 Jul 2021

Verified traveler

Amazing location. Steps from everything in centre of town

Leisure Friends

10/10

Exceptional

26 Aug 2020

Verified traveler

We had a fabulous stay at Hotel Helvetia.
Kind attention from the reception.
This hotel located along the river definitely has good vibes.

Leisure Partner

8/10

Excellent

01 Jan 2020

Dr G G

Value for money

It’s a good place to stay for economical travellers. Centrally located with convenient travelling around options right in front.

Friends_and_family Family

4/10

Poor

12 Nov 2019

Verified traveler

Situated close to city center. Dirty smell and dead insect inside the room.

Leisure Family

8/10

Excellent

26 Sep 2019

Verified traveler

Very near to old town, lion monument. There is a shopping plaza nearby and very convenient to buy grocery.

Leisure Family

10/10

Exceptional

23 Aug 2019

Verified traveler

It is very convenient location and good size rooms. Staff is very helpful

10/10

Exceptional

24 Jul 2019

Kelli

Nice smaller place a little out of the way from the hustle of the center of Windsor (which I found to be a plus). Still very walkable to wherever we wanted to go. The breakfast was better than average with a simple buffet plus a menu one could order off of offering classic British breakfast fare.

Partner

10/10

Exceptional

25 Apr 2019

Johannes

Nice stay on a Swiss April night

Great location - a short walk from the station and the lake.
Friendly staff
Nice breakfast
Clean and spacious room and bathroom
The only limitation is the lack of air conditioning which might be less ideal in the summers months. Otherwise a great place

8/10

Excellent

22 Apr 2019

David

Thumbs up

Nice clean hotel in a great location near the centre of Lucerne. Easy access to the lake and main train station. Staff were helpful for our queries and did eveything they could when we asked. One recommendation for anyone booking is to make sure to specify if you want a double bed as we didnt and we got a room with twin beds pushed together (was actually quite comfortable anyway).

Partner

8/10

Excellent

09 Apr 2019

Verified traveler

Central.to main city centre. And public transport Staff very helpful.

Leisure Friends

10/10

Exceptional

25 Dec 2018

Lubnan

Excellent hotel, location, staff & breakfast
Hotel location is exceptional, next to Zurich main Station

8/10

Excellent

02 Oct 2018

Nimish

Nice hotel at a central location in Luzern.

It was a nice and comfortable stay near the lake in Luzern.

2/10

Poor

23 Sep 2018

Verified traveler

Hotel is not responsible for your luggage

They can’t take your luggage if you arrive early :-( There is a tiny room where the receptionist asked us to drop our luggage and that they are watching through cameras. But when we returned, our bag lock was missing and the zip remained open. When we brought this to their attention, their immediate action was to point us to the notice on that tiny room that says they are not responsible for the luggage. A lack of empathy from their side made our family very stressful that evening. When we asked to check the camera they said there is no camera inside that room but only outside :-( We felt unsafe and asked the hotel staff to not enter our rooms for cleaning when we are away.

Family

6/10

Pleasant

20 Sep 2018

Martha

The hotel was clean and the room was pleasant. It has a good location. The street entrance, second floor reception,hallways and terrace areas were not inviting.
In one instance, I needed a second key and stood at the reception area for about 10 minutes and when no one came, had to go to the neighboring hotel that manages the facility. They need a bell at the front desk or a phone connected to the second location. I had figured out that the neighboring hotel was affiliated by chance. No one had explained their affiliation and that we could have breakfast at either location. The woman who took care of the breakfast was very pleasant!
It could be a much more inviting place with
some decorating attention in the common areas.

Partner

8/10

Excellent

06 Sep 2018

Tina

Hotel service was great. I did not like the room design, not the space but there was not enough air in the room. Sometimes it was too hot and just the table fan is not enough. Pros are the hotel can be reached from the train station with the bus which is right at the door of the hotel, breakfast was ok too. Also they provide coffee and other beverages thorough out the day which is why i really like the place. Improvement would be the room design and for summer please have the bed sheets made out of some soft material like cotton.

6/10

Pleasant

25 Aug 2018

Verified traveler

We booked in Ambassador, but got moved to an adjacent sister hotel as they did not have room for us in the Ambassador. That was a let down. The amenities at the sister hotel did not seem as good as the main one

8/10

Excellent

21 Jul 2018

Jennie

Nice hotel close to the lake

Room and bath was very clean, bed was comfortable. Room was appropriate size for 2 with desk, 2 chairs and table.
Staff was friendly.
Breakfast was included, and quite ok witha selsciotn of bacon, ham, bread, fruit, yogurt, milk, juice, and coffee.

10/10

Exceptional

03 Jun 2018

Gregory

Great location, Clean & Spacious Room

Great location for our visit with Dutch friends south of Rotterdam. Excellent breakfast with a very clean, comfortable, and spacious room. We would stay again when we return.

Partner

4/10

Poor

06 May 2018

Arun

Hotel With Rude Staff

Good location. Small room size.Breakfast was very basic. The rooms were not cleaned till 4 pm and bedsheets were not changed regularly. The staff at the reception was very rude when we complained to her about the cleaning timings and bedsheets. Not worth paying such a high price for this hotel.

Partner

10/10

Exceptional

27 Jan 2018

MEI KAM DORA

Good hotel, helpful

It is very good

Family

10/10

Exceptional

04 Sep 2017

Ryan

Awesome and great staff

Family

6/10

Pleasant

04 Jun 2017

mauricio

Hot rooms-,no a/c . Bring another fan is not the problem solution-. Guests wants to stay in their rooms comfortable . Or tell the guest that at night will refresh. So only I pay for nights time not for day time-,I don't want to imagen how is in June, July or ougust.hot and expensive?

Family

10/10

Exceptional

17 Apr 2017

Lisa

Great location.

Great location. Friendly staff. Breakfast is good. Wifi quality is very poor.

Family

8/10

Excellent

17 Apr 2017

Verified traveler

The room was clean and located in a good location.

Family

10/10

Exceptional

17 Mar 2017

Verified traveler

Central location easy walk for everything.

Very good hotel the central location is excellent for shops galleries and transport, breakfast room is bright and excellent choices on offer. The staff are very friendly and go out of their way to help. It has become our hotel of choice when in Luzern.

8/10

Excellent

11 Oct 2016

poleny

Convenient,clean and great location

Great location,easy to go anywhere.

Family

8/10

Excellent

12 Sep 2016

Verified traveler

Great location

The room temperature became uncomfortable in the late afternoon

6/10

Pleasant

11 Aug 2016

Amy

Wifi was terrible did not work at all in our room. Other than that room, bathroom and location were all great. Breakfast was average.

Family

6/10

Pleasant

07 Jun 2016

Thanwarin

Difficult to get to the lobby 2nd floor

Family

6/10

Pleasant

08 May 2016

Kristin

OK Hotel, Very Poor Internet

We have mixed feelings about the Ambassador. The room was nice, and the bathroom had an amazingly large bathtub. There was a fridge in the room, which is always nice. The breakfast was good, nothing special. The wifi, however, was nonexistent. When we asked about it, the front desk person was very sympathetic and tried to be helpful, but in the end we still couldn't book our next hotel on the internet. Our room had a beautiful view of a courtyard garden, but there was a smoking area right below our window. It was a perfect time of the year to have our window open - most of the time we kept it shut due to the smoke. I would ask for a room higher up if I had to do it again.

Partner

8/10

Excellent

21 Sep 2015

Marjorie

Good hotel for families.

Older family run hotel. Our rooms were large and had an alcove with another bed. Perfect for a family with children. Well located, near the bus stop or an easy walk to the city center. Private parking right across the street.

Family

8/10

Excellent

20 Sep 2015

Paul

Good location

This is a bit older hotel that is close to the lake and just across the bridge from the train station. It is a pretty good value for the money and the breakfast is light on options but OK. I'd recommend this place to someone who is just sightseeing and not planning on spending much time in your room. The room is very small and not overly comfortable, but the location is really good.

Partner

8/10

Excellent

06 Sep 2015

Verified traveler

Location!

Good location. A short walk from train station. Very near to lion monument. There is a bus stop outside the hotel. It can bring you to train station.

Family

6/10

Pleasant

08 Aug 2015

Steven

Decent hotel in Lucerne

I'd rate this hotel 2.5 stars out of 5. If I were to go back, I'd look harder at other hotels before booking this one, however I probably would stay there again.

PROS of this hotel: 1)The hotel is close enough to town to walk anywhere. The dying lion monument is very close. 2)Access to wi-fi was simple. They print a unique ID and password for each device you have (up to 3). 3)Breakfast was included and it was good. 4)The bed was comfy, but a little smaller than a US queen. 5)Staff spoke English well.

CONS of this hotel: 1)The front desk is closed from 11pm-7am, so if there is an emergency at night, I'm not sure what a foreigner is supposed to do. Also, if you need to check out before 7am, there isn't a good procedure for that. They asked us to leave our hotel key on a desk, where anyone could take it. Keep in mind, there is a 200CHF fee for a lost key. 2)This hotel does not have AC in the rooms. We stayed 2 nights in July, when the high was 86F and 88F. The windows tilt in, but not much, so any real airflow is impossible. 3)Housekeeping entered our room, even though we left the Do Not Disturb card on the door handle. 4)Wi-fi was not good enough to do a Skype call. 5)Only 2 thin pillows were on the bed. I had to double mine over to use it. 6)The lights in our bathroom took 6-10 seconds to turn on, which I didn't experience anywhere else in Europe.

Partner

6/10

Pleasant

04 Aug 2015

buhbyebaby

For one night it was fine ...

We needed a hotel to accommodate two rooms and not cost a fortune. We found this online and for one night it was fine. Dated facilities but clean and a very convenient location. The staff was fantastic in recommending a local pharmacy. The breakfast was typical continental and just fine. :-)

8/10

Excellent

27 Jul 2015

Rolf

Downtown, close to public transportation,

No A/C necessity when 100 year heat wave. Room Temperature 29 o C. during the night.

10/10

Exceptional

10 Jul 2015

Edward

Lucerne, Hotel Ambassador

The hotel was conveniently located on public transit and just 5 to 7 minutes from the rail station. There were many restaurants nearby and within easy walking distance. Breakfast was well timed and had a good selection.

Partner

8/10

Excellent

04 Jul 2015

Expo Trekker

Luzerne is always beautiful

We were greeted and given a map. Outside is unremarkable but inside is updated. Bathroom is ok size but bring your own bar of soap. Shower is hand held with small glass panel attached to side of tub, not roomy. Bed is mattress on board, nice comforter and roomy room. Breakfast if typical but plentiful. Lucerne is lovely, easy to find restaurants but very costly to stay and eat. We spend our time in the mountains that are absolutely fantastic. Can hike and bike. Boat ride on lake is nice. Use your Eurail pass to get to Pilatus. THE best experience. GREAT for everyone. Air is so clean. The cog ride up is nice and the ride down on the gondola is wonderful. Take a sweater, its chilly up top 7000 ft up!. Easy train ride to other cities. We never miss going to Switzerland. Good chocolate. LOVE LUCERNE. ......We are frequent family travelers and like to give fair assessments of our stays. Pilatus also has 2 hotels on top of mountain nice to stay there as well.

8/10

Excellent

30 Jun 2015

Great location for walking everywhere

I booked a group into the Ambassador ( was taking them on a River Cruise after our stay here) -- found that half the group was put into the attached hotel but they can share the breakfast rooms, patio, etc. Rooms in both hotels were excellent except for one which could be described as a basement room with windows that didn't open. Our room had a window that only opened at the top about 3 inches so it was a bit warm even though the weather was cloudy/rainy. Breakfast very good. Staff very friendly & helpful to the point of ordering us Pizza one night when it was raining & we didn't want to go out. Overall a hotel I would definitely recommend to my other clients.

8/10

Excellent

29 Jun 2015

Eric

Comfortable and pleasant stay.

Good breakfast and a discount rate for parking at a garage next door. Friendly helpful staff.

8/10

Excellent

27 May 2015

polliepockets

Good Location

This hotel is in a good location. The staff were very pleasant. The hotel is first hard to find as it is up some stairs to the lobby but after that is is great. The only downside is the room was very hot and the windows opened to a fire escape so i didn't feel comfortable having them open during the night. The breakfast was good. Had eggs, toast, yoghurt, cheese, meats, coffee. We had a car and had to find a place to pull into until i found where we could park with the hotel but otherwise it worked out fine.

10/10

Exceptional

27 May 2015

frequent traveler

May vacation

Overall, the hotel was great. Reception closes at 11am so make sure you take care of things beforehand.

Family

8/10

Excellent

26 May 2015

Judith

Perfect for our needs.

Easy walk or bus ride from train and boat departures. Room had everything we needed including a free umbrella to use while there or to purchase. Very good breakfast with wide range of items included. I particularly appreciated the fresh fruit. We had trouble with our TV and we wanted two extra pillows and someone was quickly sent up to attend to those issues. The maid service could be improved as our water glasses were not changed during our 4 nights there. The last servicing included 3 face cloths but only one bath towel. The restaurant in the sister hotel next door is very good. Overall, the decor was tired, bathroom tiles cracked, the mattress hard and space tight, but the location, cleanliness, breakfast and service were great. The addition of a veranda was nice, but it rained the whole time we were there.

Partner