Name: The LUBO - self check-in
Address: Rössligasse, 2/4, Lucerne, 6004, CH

8/10

Excellent

05 Aug 2026

Kimberly

The location was perfect and very central. Our room was very spacious and the kitchen was really nice to have. My son enjoyed having the fold-out sofa for his own bed. The different levels (even on the same floor) and many stairs are not the easiest to navigate with luggage. And the self check-in and mandatory check-out was also fairly confusing. But the cafe staff were as helpful as they could be. The laundry room was also a nice addition since we were well into our trip here and needed that service. Just know it takes a LONG time to wash and dry with these machines - like several hours.

10/10

Exceptional

04 Aug 2026

Teck Kim

A bit quirky, but fun. Well appointed family room, on the 6th floor which was a maze to get to. Elevator starts at 2nd and gets up only to 5 fyi. AC was a bit underpowered for the heat wave, though it did make it more bearable. Very neat shops and restaurants, with a Coop just a few steps away.

6/10

Pleasant

02 Aug 2026

Hetal

Ok. Very small rooms

10/10

Exceptional

01 Aug 2026

Jonna

All was amazing except the washer/dryer. But great location, great A/C, comfy beds and super quiet! Would stay again!

8/10

Excellent

31 Jul 2026

Jennifer

Excellent location! This hotel is situated right in the heart of old town with easy access to all that Lucerne has to offer.

And it has a/c which came in handy during this extremely hot summer.

It is a quirky hotel. Luggage barely fit in elevator so we had to take multiple trips. Then we still had to use stairs to get to our room on the 6th floor, as elevator only went as high as 5th.

There is no coffee maker or coffee in room. However you can boil water, so bring your own instant coffee or tea.

There was a slight snafu when we tried to use self checkin. We had already paid through Expedia but we're asked to pay again in order to get our room key. I stopped the check in process and called the number that was shared with me by the hotel. Thankfully someone answered and was able to correct on their end. It was late on a Saturday so I was concerned that we would be stranded but fortunately all got sorted.

4/10

Poor

28 Jul 2026

Mathew

Clean room, great location and great bed.
Air conditioning did not work however, and room was quite warm. We were excited to see onsite laundry, but the drier did not work at all.

10/10

Exceptional

25 Jul 2026

Rahul

We had a wonderful stay at LUBO Hotel. The room was spacious, modern, and very comfortable. The air conditioning worked exceptionally well, which made our stay even more enjoyable during the warm weather.

The check-in process was smooth, quick, and hassle-free. One of the best things about this hotel is its unbeatable location, right in the heart of the Old Town, with restaurants, shops, and major attractions all within easy walking distance.

Overall, LUBO Hotel exceeded our expectations. We would definitely stay here again and highly recommend it to anyone visiting the area.

6/10

Pleasant

19 Jul 2026

Gontran

Self check in is problematic and when trying to call for help is next to impossible

Partner

10/10

Exceptional

08 Jul 2026

Aparna

Absolutely loved the location, the room and the staff. They were very helpful and patient with me when I left something in the safe after the checkout. Really Had a nice happy stay.

Family_with_children

10/10

Exceptional

05 Jul 2026

Seth

Great location, helpful staff

Partner

10/10

Exceptional

02 Jul 2026

Megan

The room was great. It was clean and spacious and had a small useful kitchen where we were able to make a simple dinner. It had good air conditioning, which was very appreciated during a heat wave. It was in a great location in the old town where we were able to walk to all the attractions easily. The cafe downstairs had great food and service. We would definitely stay here again if we ever return to Lucerne.

Family_with_children

8/10

Excellent

29 Jun 2026

Srinivasa

Did not use any one of these

Family_with_children

8/10

Excellent

24 Jun 2026

Mina

The hotel has an excellent location, which made it very convenient to explore the city and access nearby attractions. Public transport, restaurants, and shops were all within easy reach.

However, the room itself was quite small and felt a bit cramped for our stay. There was no fridge in the room, which would have been helpful, especially for longer stays or keeping drinks and snacks. The furniture was also very minimal — there was only a very small table, and even the chairs were stacked on top of each other due to the lack of space.

Overall, the hotel is a good choice if location is your top priority, but the room size and limited amenities may not be ideal for a comfortable or longer stay.

Family_with_children

6/10

Pleasant

19 Jun 2026

Rupinder

Room cleaning mediocre. Found hair in sheets and duvet, dust throughout.

No ac in room and when called about it we were told no staff on hand, no fans available. Made for an uncomfortable night especially for our daughter in top bunk with poor airflow.

Location is decent but overall would not recommend staying here.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Lisa

Loved the kitchen. The A/C was adequate. Can’t beat the location. The slanted wall is a bit inconvenient but hey, we knew ahead of time. We were happy with the shower and toiletries.
Overall, I would recommend.

Partner

10/10

Exceptional

15 Jun 2026

Donna

The location was great, you are literally in the middle of old town. Rhe room was nice but basic. The laundry equipment was terrible, the dryer never dried our clothes.

Friends

10/10

Exceptional

13 Jun 2026

REZA

Well maintained property and the in-house laundry is so inconvenient. The staff are incredible!

Family_with_children

10/10

Exceptional

12 Jun 2026

David

Great location ans Great staff. The café on first floor was also super convenient. I would highly recommend booking this place

Self

10/10

Exceptional

10 Jun 2026

Tesamarie

Exceeded expectations

Self

8/10

Excellent

10 Jun 2026

Kathryn

Easy self check in process, great location near train/bus station and stops and sites to see, delicious noodles at the connecting restaurant, laundry was convenient as well. AC was in room but struggled to cool the space, also made a loud noise that was disruptive for sleeping. Building has an elevator but if you are on the top floor, you will have a flight of stairs to carry your luggage up

Family_with_children

10/10

Exceptional

08 Jun 2026

Maricel

I recommend this hotel. The only thing is the a/c is not cold enough but still manageable. We had a pleasant stay.

Family

8/10

Excellent

01 Jun 2026

Monique

Great location! Clean rooms and the cafe below had great service and delicious food!

Family_with_children

10/10

Exceptional

31 May 2026

Garrett

Great location.

Friends

8/10

Excellent

29 May 2026

Kenneth

We booked two rooms because we are a family 5 traveling. We absolutely loved the location and the rooms were very, very clean!!! We were in room 106 and it was perfect with a tiny kitchen area. Our kids were in 303. The only trouble we had was checking in (but resolved quickly) and the kids’ room was not cooling properly. Overall it’s a terrific place! Loved, loved the little restaurant/coffee bar. The breakfast and coffee were delicious!! Very nice people and we will be back!

Family_with_children

8/10

Excellent

27 May 2026

Iestyn

A nice stay. Didn’t receive check in details in email, however lady on the phone was very helpful and prompt to respond.
Great location.
Room a bit small but there was 4 of us. 2 adults and 2 teenage kids with big bags.
Layout of room was excellent.
Good value.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Janice

It was a little challenging to do online entry because I couldn't always get good phone service. I tried to make a physical keycard and it failed to work. Thankfully, one of the staff in the bar/restaurant was able to help me. It was also challenging to carry our luggage through the front entrance, up the flight of stairs and around to the elevator. It would help to somehow direct guests to the side entrance after getting checked in electronically.

The room itself was perfect, plenty of space. Everything appeared clean and well stocked. There were only 2 complaints: The A/C unit did not seem to work well; the fan was barely blowing air. We had to open the windows to get the room to cool down. The other item was that the bed was not anchored well. If you propped up against the headboard to read, the bed would begin slipping away from the wall! We still had a great stay though, and it was so centrally located to the train station, shopping, waterfront and other things we wanted to do. We were not prepared, however, for all the shops and many restaurants to close so early in the evening (7PM), and after being gone all day sightseeing, it could be challenging to find something to eat. And the kitchen in the hotel restaurant also stopped serving at that time, although they remained open a little longer to serve drinks.

Partner

10/10

Exceptional

28 Apr 2026

Oleksii

Very good location. Close to central train station where you can also find bunch of shops open when other are already closed.

Modern and well thought out hotel. Hassle free check-in and check-out. Stayed 5 nights. Would recommend.

Partner

6/10

Pleasant

03 Jan 2026

Kate

Great location with seamless check in process. Rooms and toilets were considered dark for us, could do more with better lightings. There were also many stairs for this accommodation might be challenging if you’re coming with suitcases.

Leisure

10/10

Exceptional

02 Dec 2025

RAKESH K

Overall: 9/10; Location: 10/10; Amenities: 7/10; Communication: 10/10

Great location within old town – close to the station, Chapel Bridge, and shopping areas, but also got very loud at night with outside noises. The kitchen supplies could have been better but it was helpful to have that facility. There is a check in/reservation code that was to be provided. This was booked through Expedia and the hotel was not able to provide this by email. This process needs to be improved. Hotel call support was able to walk us through it. For the first time, you will need to go up a flight of stairs (with luggage) - after that you can get to the elevator. Once checkin is done, you can enter/exit from the other side without needing to go up the stairs.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Mingyu

Location and facilities

6/10

Pleasant

12 Oct 2025

David

The room we had was nothing like the picture that we had reserved. It was a lot smaller than the original picture. They also had a policy that you cannot check in to until 1500 hrs. even if you are early and the room is available. There was an elevator available to be used but no sighs indicating as to where it was, thus we had to carry our luggage up and down several chairs. The elevator was found by accident on the ground floor and it would have been very helpful at the time of check in. The kitchen was on not really suitable for use. With only two medium sized plates, bowls and two sets of kfs. There were 2 coffee cups but there was no kettle to make coffee or a toaster. Eventually we did get a kettle and toaster though. Since there were only two hot plates there was a frying pan and large pot. Don't how the hotel staff thought how we could actually use the kitchen but we did. There also was not microwave. When you are out touring the area every day, it would have been nice to be able to make something quick for dinner. The hotel was clean and the cleaning staff were helpful. The best part about the hotel was its location to the transportation hub which was on 9 minutes away. It was conveniently located for touring the city.

Partner

10/10

Exceptional

09 Oct 2025

David

Enjoyed our corner room with great views. Great location!

Leisure Partner

10/10

Exceptional

28 Sep 2025

Jerry

Clean modern rooms in a great area in old town. Everything worked well. We loved the layout, almost felt designed by escher with the up and down hallways.
Bed was huge and comfortable, kitchenette and bathroom/shower worked great.
We're glad we stayed at the LUBO.

Leisure Partner

6/10

Pleasant

25 Sep 2025

Pam

Room was not well equipped- kitchenette had minimal equipment. Couldn’t make coffee unless you bought instant coffee and heated water in a pan- no microwave, few silverware. Staff was not responsive as there is no front desk. Location is very convenient. Cooling system made a vibrating noise.

Leisure Partner

6/10

Pleasant

23 Sep 2025

Lawrence

The sheets are covered with a lot of hair, there are blood stains underneath, disgusting!

Leisure Partner

8/10

Excellent

21 Sep 2025

Michael

Great

10/10

Exceptional

19 Sep 2025

Trista

.

Leisure Partner

8/10

Excellent

18 Sep 2025

minerva

I recently stayed at this hotel and there were definitely some strong positives. The location was fantastic, making it super convenient to get around. The staff were incredibly friendly and welcoming, and there was a really nice café on the bottom floor that added a great touch to the overall experience.

The only downside was the room size. The rooms were very, very small, to the point where there wasn’t really anywhere to put luggage comfortably. So while it's a great spot with wonderful staff, just be aware that the space is a bit tight.

Leisure Friends

8/10

Excellent

18 Sep 2025

Kathryn

LUBO Staff and Coffee House Girls were outstanding - The Parking was difficult with a 5KM walk off site!

Leisure Family

8/10

Excellent

15 Sep 2025

T

Located in the very center of the old town pretty much every part of the city is in walking distance. The hotel is nice and the rooms are ok. Not too fancy, the furniture has had a few spots and scratches but in general the room was clean. Over all I would say it’s just too expensive. Something one could say about the whole city

Business_and_leisure Self

6/10

Pleasant

13 Sep 2025

Devon

A poorly designed air conditioning system had a condensate pump clicking very loudly every minute or two - which kept us awake for most of the trip.

Business Family

8/10

Excellent

09 Sep 2025

Alexander

The location of this hotel is the main selling point

4/10

Poor

07 Sep 2025

Zachariah

Uncomfortable stay

Website was down and we got locked out of our room. The rooms are noisy, you can hear everyone leaving and entering the hotel. The pillows and air conditioning leave a lot to be desired.

2/10

Poor

02 Sep 2025

Jeremy

I am always skeptical about \"self-service\" hotel, and this stay at Lubo confirmed it.

It was wrong right from the start:
1.) the self check-in does not work, and I am forced to pay and make an international call to help desk to fix.

2.) the lighting in the room does not work, and I am told by the cleaning lady that no one will fix lighting till after the weekend (by then I woudl have checked out)

3.) the air-condioner makes noise every once and a while throughout the night, and of course no one can help;

4.) there is just no one you can contact to get any issues fixed

it's definitey worse experience than some youth hostel we stayed in, and the latter is a lot cheaper.

10/10

Exceptional

31 Aug 2025

Mary Grace

we like the accessibility to the power, the economical use of space and the laundry was easy to use. however, check-in would have been easier if we have the reservation number handy or received through email which I didn't. all else was great.

Leisure Family_with_children

8/10

Excellent

30 Aug 2025

Carolyn

Overall this is a good place to stay, though the en-suite shower was tiny and the digital keys you use to unlock the main doors and your room are on a browser, so if your phone dies or you can’t connect to the WiFi you would have a problem (though the hotel has its own WiFi so this shouldn’t be a problem unless power goes out).

Leisure Partner

8/10

Excellent

27 Aug 2025

Janet

The staff was great although they didn’t have enough knowledge about transportation or places of interest. Carpet was extremely all throughout the hotel. The lighting in the room was too strong and in one’s face. One usb outlet didn’t work. The iron board was too dented and the iron was cracked and chipped off at the tip that it could rip your clothes. Not enough towels because they don’t dry quick enough after a shower.

Leisure Family

10/10

Exceptional

27 Aug 2025

al

I did not like the check in process, it was not as easy as it should.

All others, was amazing!. I would go back again to this place.

Leisure Family_with_children

10/10

Exceptional

16 Aug 2025

Ameya

The Lubo is located in a very happening part of town. Charming squares, tons of restaurants and bars were footsteps away. The famous wooden bridge was a short walk and so was the promenade along the river. Lucerne main station is walkable, but be aware of the cobbled streets which make dragging trolley bags and strollers with small wheels difficult. Room was compact and fun with a queen size bed and two top bunks. Only complaint is that the AC was not very effective. We set it at 19 degrees C but the room wasn’t cooling at all which meant we were sweating all night. However we found that this is pretty common across Switzerland and we have been told across Europe. Definitely recommend staying here, we found it more cost efficient than other hotels in the area. The breakfast in the hotel cafe was yummy. Make sure you cross check the reservation number before you reach. The two numbers Expedia provided did not work so we had to call and get the right number.

Leisure Family_with_children

10/10

Exceptional

15 Aug 2025

raymond

Location is perfect , easy check in and out

Leisure Family

6/10

Pleasant

14 Aug 2025

David

The room is very small. We had a 4 bed room. 2 of them are fine. The 2 other ones are very small and not very comfortable for other than small children. Great area. Walkable, lots of food option. Check-in was challenging and I had to call since the reservation number I had was not recognized.

Leisure Family

8/10

Excellent

10 Aug 2025

Mark

Was a very convenient location. Parking was not easy as you could not reach the hotel by car even to drop off luggage. The staff were very helpful and polite, room was clean but a little tired. We don’t spend a lot of time in the room so was fine for our stay!

Leisure Family

10/10

Exceptional

08 Aug 2025

Sarah

Really great modern accommodation in the heart of the old town of Lucerne. Staying with 2 teenage kids in same room, just about fitted into the high bunks. Only negative was the one feather pillow which deflated to nothing once your head hit it, so better pillows is my only gripe.

Leisure Family

10/10

Exceptional

04 Aug 2025

Ishla E

Amazing stay!

I got really scared reading the other reviews and almost canceled.

Im very happy that I didn't cancel. The place was super comfortable. I reserved a room with the kitchen.

Kitchen and utensils where good. Space was awesome. Loved the decor of the whole studio.

Some reviews state that theres nowhere to leave luggage, that is un true. They have a place to leave luggage very accesible.

It has an elevator, place is kinda like a small maze, some stair will be inevitable but not so much. Just a couple of steps.

Laundry service was awesome, download an app, pay through there, have your space reserved and done!

They have a tea and spakling water faucet in this same room that is superb!

Additional coffee at Rokka is amazing!

Partner

10/10

Exceptional

28 Jul 2025

Andrew

Very good stay, being on level 5 very thankful for the elevator. Location description should be updated to include lift access.

Leisure

4/10

Poor

25 Jul 2025

Lindsey

Extremely difficult self check in, they never sent the email, I contacted The property several times…attempted to do the kiosk and it was not working so we had to call the hotel. After over 30 min we were finally in our room and then everything was ok. It’s just not what you want after a long travel day.

Leisure Family

8/10

Excellent

23 Jul 2025

Fabien

The property is very well located in the heart of Lucerne and was one of the most affordable options during our stay. There’s a charming café on the ground floor, which could be convenient for guests, although we didn’t personally use it.

On the downside, the space is extremely compact with an unusual layout. The ceiling above the bunk beds is particularly low—we bumped our heads several times. Our room also did not have a kitchen, which was a bit inconvenient. Additionally, there are no free parking options nearby, and the paid parking in the area is quite expensive (around 30 CHF per day).

That said, I would still recommend this property for travelers looking for a centrally located, budget-friendly place to stay in Lucerne.

Leisure Family_with_children

4/10

Poor

20 Jul 2025

Karen

Overpriced for what you are getting. Given a room on the 6th floor but elevator only goes up to 5. Parking is a 10 minute walk away. So lots of inconvenience with carrying our luggage. No front desk so needed frequent calls to help with checking in and other issues and the digital keys were not working.

Leisure Partner

10/10

Exceptional

18 Jul 2025

Gareth

Excellent stay. Comfortable.

Leisure Self

8/10

Excellent

16 Jul 2025

Hai

Good Location. Comfortable.

Room is small and comfortable. The bunk bed design is little close-phobic. Beds are comfortable. Washer/Dryer onsite is perfect, working and pay by app which is very convenient. The check-in process little confused. Promised instruction email did not send. Use personal phone scan the code linking to check-in is the best because you will need the app to open doors anyway. The best solution is download their app.

6/10

Pleasant

05 Jul 2025

JOSE

The hotel is central, very good location , our room was very small, the AC pump made at lot of noise very 2 minutes the first night , next day was fixed .

Leisure Family

8/10

Excellent

02 Jul 2025

Martin

Great stay. Being English it was difficult reading some directions in the laundry we-wash app required. No coffee available in the rooms - tea in the laundry area. Never could get the elements on the stove to work - no instructions. Other than maid service a truly no contact experience. Crazy stairwells - like an Essher

Friends_and_family Family

8/10

Excellent

01 Jul 2025

Harold

The digital Check in was easier than expected
Rooms were good, bathroom was very small but not a deal breaker. Location was phenomenal! Easy walking distance to nearly all sights. 10 minutes to walk to anywhere!
One minute to get to the Coop where you can purchase food, drinks whatever you might need.

Leisure Family

10/10

Exceptional

01 Jul 2025

Nicole

Incredible experience! Big room for family of 4 with kitchenette. Didn’t have trouble at all with the electronic part of self check in, the laundry room was awesome and easy to use as well.
Location 10/10 will definitely recommend

Leisure Family

10/10

Exceptional

26 Jun 2025

Youna

This is my 2nd time staying in this hotel & always love having the own temperature control. AC & Launry available are additional star to my review. There is no reception deskbbut check in and out is easy.

Leisure Partner

8/10

Excellent

20 Jun 2025

Spencer

Great space and atmoshere. Room was large and area very convenient. Old town area so had some sewage smell from the drain which was not pleasant in our room. Went to complete laundry but the washer was smelly and needed to be cleaned. We ran a clean cycle and advised the 3rd party app but they would not refund the invoice of $3 even though we disclosed the issue. Free tea was nice touch. Would stay again.

Leisure Partner

8/10

Excellent

15 Jun 2025

Annetta

The property has self check in, which was complicated because the email with the passcode was sent to an Expedia email making it not easy to find.
The room was very cramped but clean.
If you have any accessibility issues this place would be difficult because of the number of stairs.

Leisure Family

6/10

Pleasant

11 Jun 2025

Gerry

The room was extremely basic and bathroom was small. Shower water caused puddles on the floor. It had a hostel vibe but location was excellent.

Leisure Partner

6/10

Pleasant

09 Jun 2025

Drisya Vijay

The location is excellent, however the property can be maintained better. Our room was so dusty, we had to wash all utensils before using them. The towel warmer didn't work and the AC barely cooled the room, we slept with windows open. This is a hostel and that's how it is set up.

Leisure Family

10/10

Exceptional

08 Jun 2025

Justin

Very nice room. AC was great. Not sure if all rooms are like this but our room seemed very new like it had been redone recently. The location was perfect, right in the middle of everything in Lucerne. We needed to do laundry and they have brand new machines that worked great.

10/10

Exceptional

01 Jun 2025

alejandro

Location

Leisure Partner

8/10

Excellent

29 May 2025

gilbert

I like the remote check in

Leisure Partner

8/10

Excellent

22 May 2025

Karthik

Convenient and walkable

Leisure Family_with_children

8/10

Excellent

18 May 2025

Vincent

Pro: Good facilities. Comfortable.
Con: Too many staircases (even within same floor). Not completely soundproof. Not all rooms are labeled with room numbers. A bit of distance from Luzern Train Station.

Leisure Partner

4/10

Poor

17 May 2025

Terry

Be Careful

Room was nice and clean and laundry facilities was great. Beware of the magical room safes were your valuables can disappear. Wish I would have watched YouTube about this before using it.

Partner

10/10

Exceptional

05 May 2025

Ewald

Perfect location in The Old Town. Convenient self check-in and phone room key. High tech laundry room via app was a plus I was not expecting. Highly recommend ⭐⭐⭐⭐⭐

Leisure Family

4/10

Poor

01 May 2025

Keith

Aside from the great location, aesthetics and initial interaction with the staff, this hotel was a very bad experience.

The main issue is the obnoxiously loud machinery noise every few minutes (including overnight) from a generator or something else in the hotel. I think the hotel knows this, as they even include ear plugs in the bathroom. It is a very low pitched noise and also comes at random times which means we did not get much sleep during our stay. The walls are also very thin and can hear most of the surrounding rooms.

The room itself is quite clean and a fridge was a bonus. However, the kitchen stovetop kettle and pot were rusty so we had to get our hot water from the community room.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Teri

Clean, affordable, convenient to train and walkable to many sites. Staff was helpful and welcoming.

Leisure Family

8/10

Excellent

25 Apr 2025

Moriom

Located in the center of the Lucern city hub. Very convenient amd close to the bus stop and the Lucern Train Station. The room was clean and the kitchen has all the amenities except a microwave oven. The luggage locker is very useful for us. But it would be better if there is a lock on the door which can be opened by the residents only.

Leisure Family

8/10

Excellent

16 Apr 2025

Mary

Location was a great 10 min walk from train station. Very clean - tight space for 4
Unfortunately no hot water at 8 am for the shower though.

Leisure Family

8/10

Excellent

23 Mar 2025

Gregg

Great location

Leisure Family

10/10

Exceptional

02 Mar 2025

GEP

Excellent time during Fasching

Business Self

8/10

Excellent

07 Jan 2025

Lauren

Great location

We really enjoyed our 4 night stay here. It’s in a great location and our room and kitchenette was well equipped. The only info I would share for others is that an eye mask and ear plugs are 100% essential! The hallway light remains on full and a lot of light came in under the door and window blinds. We had a floor 1 room and people were constantly slamming the front door at all hours, chatting loudly to each other all the way to their rooms and the stairs are concrete so quite loud. Without the earplugs they kindly supplied we wouldn’t have had much sleep.

Partner

6/10

Pleasant

01 Jan 2025

Flemming

One level up from a hostel. Did not get check in email until requested. No cards to register at from door/lobby (person on staff had ONE job) leaving us and multiple other guests unable to access our rooms. Phone lock never worked. Location was great right in the middle of town and less than a 15 min walk to train station. Room was as promised.

Leisure Family

10/10

Exceptional

16 Nov 2024

Verified traveler

Easy City Living Vibes

Staying at the Lubo was so fun. Felt homey with spacious rooms and kitchen amenities. The location was perfect for us with the ability to walk almost everywhere we went.

Friends_and_family Family

10/10

Exceptional

02 Nov 2024

david

Great hotel

Business Self

4/10

Poor

24 Oct 2024

Verified traveler

Disappointing experience. Very noisy so sleep was constantly disturbed. Everything seems to echo in the hotel. The walls are thin. The layout and construction of the hotel is conducive to amplifying noise. Noise from other guests in their rooms (scraping furniture, flushing toilets etc) doors slamming, the street, and from hotel hallways etc made it a poor stay.

Lack of staff or any form of presence from the hotel seems to encourage poor behaviour from other guests. Loads of random people hanging around the entrance to the hotel and there seemed to be people running up and down the stairs and floors at all hours. Honestly not a light sleeper but there was something about the noise during this stay that put me off.

Rest of room was ok. No water included in room. No clear check out instructions - turns out you just chuck your card in a box. I get the self check in but leaving a sign on your bed that reads \"Cancel your cleaning\" makes the hotel appear that its trying to do everything cheaply. Cancel was the first word I read so negative connontations.

Self

8/10

Excellent

24 Oct 2024

Linda

The apartment was very nice and the location was great!
We could not get the internet to work and to try to access the WiFi, I had to agree to a lot of snooping and marketing crap! After I agreed, the WiFi still didn’t work! Seemed like an unnecessary scam.

Leisure Partner

8/10

Excellent

11 Oct 2024

Louise

Best location! The Lubo was near the Chapel Bridge and <10 min walk from the station, however if you are travelling with luggage you many need to carry up and down the flight of stairs near the Chapel Bridge if you don't want to take a detour. You are right in the old town surrounded by main attractions and shops yet the hotel is tucked away in a quiet area.
Check-in/out process is all digitised via the phone with key passes to the building directly accessible via the phone. The digital key pass to our room did not work so we obtained physical passes from the tablet at the main entrance. Lift access is available at the side alley which is needed for luggages, albeit a bit tiny.
The room was modern, however tiny which every space utilised. Facilities is lacking with no bar fridge or in room kettle but our room had 4 safes...The bathroom is small, in particular the shower and the shower screen does not completely close.
Overall a good stay for 1 or 2 nights if you only need a place to sleep.

Leisure Family_with_children

8/10

Excellent

30 Sep 2024

DJ

“

Leisure Family

10/10

Exceptional

27 Sep 2024

Gypsy

Great location, friendly staff, clean, and easy check and check out. Perfect for our two day stay

Leisure

10/10

Exceptional

24 Sep 2024

Nolan

Great location. Property is well maintained. Could use more washers and driers. Also, the driers take twice as long as your at home driers, so plan for a few extra HOURS if you use them.

Leisure Partner

10/10

Exceptional

23 Sep 2024

Melissa

Such a cool place. I'd recommend to anyone. Great location!

Leisure Family

2/10

Poor

12 Sep 2024

Jiewei

It is not worth to try self-check in which there is no staff to help you. We arrived early, was not able to check in. The machine did not tell you why. We could not ask for store luggage. We had to walk back the train station to store luggage. If you are new to this city and not familiar self-check in, don't try it.
The toilet got clog, I emailed info@..., then they came to fixed.

Partner

4/10

Poor

10 Sep 2024

Michael

Avoid like the plague! Check in was a disaster. Kiosk not working at all. Try to call for help - gives zero direction, other than to “wait while we try and reset it remotely” as 4 parties all waiting in a tiny walk in spot.

Everything was overly digital - everything on phone - but oh when their wi-if kept crashing phone was worthless!

Their “convenience” bar machine for snacks, water etc etc - worked one time in 3 days. Called them - oh we will look at it, and never worked the next two days. Zero follow up from them

Washers - HORRIBLE leave your clothes sopping wet and basically could not dry them in 4 hours of trying before we had to get on a plane with wet clothes.

All great to think you can rely on technology - but try having service and a reliable person to come help.

Bathroom sinks had no mirror - you had to turn sideways to see the wall mirror on your left to try and shave or wash - with lighting not placed in the room to see yourself.

Can make it look hip and cool all you want in the photos - but get a real hotel with people, and staff. You will pay the same price and get far better.

AT YOUR OWN RISK

Leisure Partner

10/10

Exceptional

09 Sep 2024

Steve

Perfect location for our itinerary. Check in and out was seamless. Would definitely stay here again.

Business_and_leisure Family

10/10

Exceptional

06 Sep 2024

Kevin Wylie

Very nice hotel. Very modern. Would come back again.

Leisure Partner

8/10

Excellent

04 Sep 2024

ALASTAIR

Check in was hard ..Wasnt given the code when checking in..Other than that its in nice location in the middle of Old town...Small room for the 4 of us.

Leisure Family

8/10

Excellent

04 Sep 2024

Zaid

Had a positive experience with the self-check-in process, which was smooth and convenient. The staff along with Expedia customer service went above and beyond by assisting me with a booking mistake I made over email communication, which I greatly appreciated. They charge extra 50 per person for the kids to stay in family room that has a sofa bed which didn’t make much sense. The location is unbeatable, and I would definitely choose to stay here again.

Leisure Family_with_children

8/10

Excellent

29 Aug 2024

Anita

Fantastic location, good multi-occupancy room layout (very compact for top bunks in 4 person room but not in there long).

Leisure Family