The LUBO - self check-in

Switzerland , Lucerne
Lucerne, Rössligasse, 2/4
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100 reviews shown

6/10

Pleasant

03 Jan 2026

Kate

Great location with seamless check in process. Rooms and toilets were considered dark for us, could do more with better lightings. There were also many stairs for this accommodation might be challenging if you’re coming with suitcases.

Leisure

10/10

Exceptional

02 Dec 2025

RAKESH K

Overall: 9/10; Location: 10/10; Amenities: 7/10; Communication: 10/10

Great location within old town – close to the station, Chapel Bridge, and shopping areas, but also got very loud at night with outside noises. The kitchen supplies could have been better but it was helpful to have that facility. There is a check in/reservation code that was to be provided. This was booked through Expedia and the hotel was not able to provide this by email. This process needs to be improved. Hotel call support was able to walk us through it. For the first time, you will need to go up a flight of stairs (with luggage) - after that you can get to the elevator. Once checkin is done, you can enter/exit from the other side without needing to go up the stairs.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Mingyu

Location and facilities

6/10

Pleasant

12 Oct 2025

David

The room we had was nothing like the picture that we had reserved. It was a lot smaller than the original picture. They also had a policy that you cannot check in to until 1500 hrs. even if you are early and the room is available. There was an elevator available to be used but no sighs indicating as to where it was, thus we had to carry our luggage up and down several chairs. The elevator was found by accident on the ground floor and it would have been very helpful at the time of check in. The kitchen was on not really suitable for use. With only two medium sized plates, bowls and two sets of kfs. There were 2 coffee cups but there was no kettle to make coffee or a toaster. Eventually we did get a kettle and toaster though. Since there were only two hot plates there was a frying pan and large pot. Don't how the hotel staff thought how we could actually use the kitchen but we did. There also was not microwave. When you are out touring the area every day, it would have been nice to be able to make something quick for dinner. The hotel was clean and the cleaning staff were helpful. The best part about the hotel was its location to the transportation hub which was on 9 minutes away. It was conveniently located for touring the city.

Partner

10/10

Exceptional

09 Oct 2025

David

Enjoyed our corner room with great views. Great location!

Leisure Partner

10/10

Exceptional

28 Sep 2025

Jerry

Clean modern rooms in a great area in old town. Everything worked well. We loved the layout, almost felt designed by escher with the up and down hallways.
Bed was huge and comfortable, kitchenette and bathroom/shower worked great.
We're glad we stayed at the LUBO.

Leisure Partner

6/10

Pleasant

25 Sep 2025

Pam

Room was not well equipped- kitchenette had minimal equipment. Couldn’t make coffee unless you bought instant coffee and heated water in a pan- no microwave, few silverware. Staff was not responsive as there is no front desk. Location is very convenient. Cooling system made a vibrating noise.

Leisure Partner

6/10

Pleasant

23 Sep 2025

Lawrence

The sheets are covered with a lot of hair, there are blood stains underneath, disgusting!

Leisure Partner

8/10

Excellent

21 Sep 2025

Michael

Great

10/10

Exceptional

19 Sep 2025

Trista

Leisure Partner

8/10

Excellent

18 Sep 2025

minerva

I recently stayed at this hotel and there were definitely some strong positives. The location was fantastic, making it super convenient to get around. The staff were incredibly friendly and welcoming, and there was a really nice café on the bottom floor that added a great touch to the overall experience.

The only downside was the room size. The rooms were very, very small, to the point where there wasn’t really anywhere to put luggage comfortably. So while it's a great spot with wonderful staff, just be aware that the space is a bit tight.

Leisure Friends

8/10

Excellent

18 Sep 2025

Kathryn

LUBO Staff and Coffee House Girls were outstanding - The Parking was difficult with a 5KM walk off site!

Leisure Family

8/10

Excellent

15 Sep 2025

Located in the very center of the old town pretty much every part of the city is in walking distance. The hotel is nice and the rooms are ok. Not too fancy, the furniture has had a few spots and scratches but in general the room was clean. Over all I would say it’s just too expensive. Something one could say about the whole city

Business_and_leisure Self

6/10

Pleasant

13 Sep 2025

Devon

A poorly designed air conditioning system had a condensate pump clicking very loudly every minute or two - which kept us awake for most of the trip.

Business Family

8/10

Excellent

09 Sep 2025

Alexander

The location of this hotel is the main selling point

4/10

Poor

07 Sep 2025

Zachariah

Uncomfortable stay

Website was down and we got locked out of our room. The rooms are noisy, you can hear everyone leaving and entering the hotel. The pillows and air conditioning leave a lot to be desired.

2/10

Poor

02 Sep 2025

Jeremy

I am always skeptical about \"self-service\" hotel, and this stay at Lubo confirmed it.

It was wrong right from the start:
1.) the self check-in does not work, and I am forced to pay and make an international call to help desk to fix.

2.) the lighting in the room does not work, and I am told by the cleaning lady that no one will fix lighting till after the weekend (by then I woudl have checked out)

3.) the air-condioner makes noise every once and a while throughout the night, and of course no one can help;

4.) there is just no one you can contact to get any issues fixed

it's definitey worse experience than some youth hostel we stayed in, and the latter is a lot cheaper.

10/10

Exceptional

31 Aug 2025

Mary Grace

we like the accessibility to the power, the economical use of space and the laundry was easy to use. however, check-in would have been easier if we have the reservation number handy or received through email which I didn't. all else was great.

Leisure Family_with_children

8/10

Excellent

30 Aug 2025

Carolyn

Overall this is a good place to stay, though the en-suite shower was tiny and the digital keys you use to unlock the main doors and your room are on a browser, so if your phone dies or you can’t connect to the WiFi you would have a problem (though the hotel has its own WiFi so this shouldn’t be a problem unless power goes out).

Leisure Partner

8/10

Excellent

27 Aug 2025

Janet

The staff was great although they didn’t have enough knowledge about transportation or places of interest. Carpet was extremely all throughout the hotel. The lighting in the room was too strong and in one’s face. One usb outlet didn’t work. The iron board was too dented and the iron was cracked and chipped off at the tip that it could rip your clothes. Not enough towels because they don’t dry quick enough after a shower.

Leisure Family

10/10

Exceptional

27 Aug 2025

I did not like the check in process, it was not as easy as it should.

All others, was amazing!. I would go back again to this place.

Leisure Family_with_children

10/10

Exceptional

16 Aug 2025

Ameya

The Lubo is located in a very happening part of town. Charming squares, tons of restaurants and bars were footsteps away. The famous wooden bridge was a short walk and so was the promenade along the river. Lucerne main station is walkable, but be aware of the cobbled streets which make dragging trolley bags and strollers with small wheels difficult. Room was compact and fun with a queen size bed and two top bunks. Only complaint is that the AC was not very effective. We set it at 19 degrees C but the room wasn’t cooling at all which meant we were sweating all night. However we found that this is pretty common across Switzerland and we have been told across Europe. Definitely recommend staying here, we found it more cost efficient than other hotels in the area. The breakfast in the hotel cafe was yummy. Make sure you cross check the reservation number before you reach. The two numbers Expedia provided did not work so we had to call and get the right number.

Leisure Family_with_children

10/10

Exceptional

15 Aug 2025

raymond

Location is perfect , easy check in and out

Leisure Family

6/10

Pleasant

14 Aug 2025

David

The room is very small. We had a 4 bed room. 2 of them are fine. The 2 other ones are very small and not very comfortable for other than small children. Great area. Walkable, lots of food option. Check-in was challenging and I had to call since the reservation number I had was not recognized.

Leisure Family

8/10

Excellent

10 Aug 2025

Mark

Was a very convenient location. Parking was not easy as you could not reach the hotel by car even to drop off luggage. The staff were very helpful and polite, room was clean but a little tired. We don’t spend a lot of time in the room so was fine for our stay!

Leisure Family

10/10

Exceptional

08 Aug 2025

Sarah

Really great modern accommodation in the heart of the old town of Lucerne. Staying with 2 teenage kids in same room, just about fitted into the high bunks. Only negative was the one feather pillow which deflated to nothing once your head hit it, so better pillows is my only gripe.

Leisure Family

10/10

Exceptional

04 Aug 2025

Ishla E

Amazing stay!

I got really scared reading the other reviews and almost canceled.

Im very happy that I didn't cancel. The place was super comfortable. I reserved a room with the kitchen.

Kitchen and utensils where good. Space was awesome. Loved the decor of the whole studio.

Some reviews state that theres nowhere to leave luggage, that is un true. They have a place to leave luggage very accesible.

It has an elevator, place is kinda like a small maze, some stair will be inevitable but not so much. Just a couple of steps.

Laundry service was awesome, download an app, pay through there, have your space reserved and done!

They have a tea and spakling water faucet in this same room that is superb!

Additional coffee at Rokka is amazing!

Partner

10/10

Exceptional

28 Jul 2025

Andrew

Very good stay, being on level 5 very thankful for the elevator. Location description should be updated to include lift access.

Leisure

4/10

Poor

25 Jul 2025

Lindsey

Extremely difficult self check in, they never sent the email, I contacted The property several times…attempted to do the kiosk and it was not working so we had to call the hotel. After over 30 min we were finally in our room and then everything was ok. It’s just not what you want after a long travel day.

Leisure Family

8/10

Excellent

23 Jul 2025

Fabien

The property is very well located in the heart of Lucerne and was one of the most affordable options during our stay. There’s a charming café on the ground floor, which could be convenient for guests, although we didn’t personally use it.

On the downside, the space is extremely compact with an unusual layout. The ceiling above the bunk beds is particularly low—we bumped our heads several times. Our room also did not have a kitchen, which was a bit inconvenient. Additionally, there are no free parking options nearby, and the paid parking in the area is quite expensive (around 30 CHF per day).

That said, I would still recommend this property for travelers looking for a centrally located, budget-friendly place to stay in Lucerne.

Leisure Family_with_children

4/10

Poor

20 Jul 2025

Karen

Overpriced for what you are getting. Given a room on the 6th floor but elevator only goes up to 5. Parking is a 10 minute walk away. So lots of inconvenience with carrying our luggage. No front desk so needed frequent calls to help with checking in and other issues and the digital keys were not working.

Leisure Partner

10/10

Exceptional

18 Jul 2025

Gareth

Excellent stay. Comfortable.

Leisure Self

8/10

Excellent

16 Jul 2025

Hai

Good Location. Comfortable.

Room is small and comfortable. The bunk bed design is little close-phobic. Beds are comfortable. Washer/Dryer onsite is perfect, working and pay by app which is very convenient. The check-in process little confused. Promised instruction email did not send. Use personal phone scan the code linking to check-in is the best because you will need the app to open doors anyway. The best solution is download their app.

6/10

Pleasant

05 Jul 2025

JOSE

The hotel is central, very good location , our room was very small, the AC pump made at lot of noise very 2 minutes the first night , next day was fixed .

Leisure Family

8/10

Excellent

02 Jul 2025

Martin

Great stay. Being English it was difficult reading some directions in the laundry we-wash app required. No coffee available in the rooms - tea in the laundry area. Never could get the elements on the stove to work - no instructions. Other than maid service a truly no contact experience. Crazy stairwells - like an Essher

Friends_and_family Family

8/10

Excellent

01 Jul 2025

Harold

The digital Check in was easier than expected
Rooms were good, bathroom was very small but not a deal breaker. Location was phenomenal! Easy walking distance to nearly all sights. 10 minutes to walk to anywhere!
One minute to get to the Coop where you can purchase food, drinks whatever you might need.

Leisure Family

10/10

Exceptional

01 Jul 2025

Nicole

Incredible experience! Big room for family of 4 with kitchenette. Didn’t have trouble at all with the electronic part of self check in, the laundry room was awesome and easy to use as well.
Location 10/10 will definitely recommend

Leisure Family

10/10

Exceptional

26 Jun 2025

Youna

This is my 2nd time staying in this hotel & always love having the own temperature control. AC & Launry available are additional star to my review. There is no reception deskbbut check in and out is easy.

Leisure Partner

8/10

Excellent

20 Jun 2025

Spencer

Great space and atmoshere. Room was large and area very convenient. Old town area so had some sewage smell from the drain which was not pleasant in our room. Went to complete laundry but the washer was smelly and needed to be cleaned. We ran a clean cycle and advised the 3rd party app but they would not refund the invoice of $3 even though we disclosed the issue. Free tea was nice touch. Would stay again.

Leisure Partner

8/10

Excellent

15 Jun 2025

Annetta

The property has self check in, which was complicated because the email with the passcode was sent to an Expedia email making it not easy to find.
The room was very cramped but clean.
If you have any accessibility issues this place would be difficult because of the number of stairs.

Leisure Family

6/10

Pleasant

11 Jun 2025

Gerry

The room was extremely basic and bathroom was small. Shower water caused puddles on the floor. It had a hostel vibe but location was excellent.

Leisure Partner

6/10

Pleasant

09 Jun 2025

Drisya Vijay

The location is excellent, however the property can be maintained better. Our room was so dusty, we had to wash all utensils before using them. The towel warmer didn't work and the AC barely cooled the room, we slept with windows open. This is a hostel and that's how it is set up.

Leisure Family

10/10

Exceptional

08 Jun 2025

Justin

Very nice room. AC was great. Not sure if all rooms are like this but our room seemed very new like it had been redone recently. The location was perfect, right in the middle of everything in Lucerne. We needed to do laundry and they have brand new machines that worked great.

10/10

Exceptional

01 Jun 2025

alejandro

Location

Leisure Partner

8/10

Excellent

29 May 2025

gilbert

I like the remote check in

Leisure Partner

8/10

Excellent

22 May 2025

Karthik

Convenient and walkable

Leisure Family_with_children

8/10

Excellent

18 May 2025

Vincent

Pro: Good facilities. Comfortable.
Con: Too many staircases (even within same floor). Not completely soundproof. Not all rooms are labeled with room numbers. A bit of distance from Luzern Train Station.

Leisure Partner

4/10

Poor

17 May 2025

Terry

Be Careful

Room was nice and clean and laundry facilities was great. Beware of the magical room safes were your valuables can disappear. Wish I would have watched YouTube about this before using it.

Partner

10/10

Exceptional

05 May 2025

Ewald

Perfect location in The Old Town. Convenient self check-in and phone room key. High tech laundry room via app was a plus I was not expecting. Highly recommend ⭐⭐⭐⭐⭐

Leisure Family

4/10

Poor

01 May 2025

Keith

Aside from the great location, aesthetics and initial interaction with the staff, this hotel was a very bad experience.

The main issue is the obnoxiously loud machinery noise every few minutes (including overnight) from a generator or something else in the hotel. I think the hotel knows this, as they even include ear plugs in the bathroom. It is a very low pitched noise and also comes at random times which means we did not get much sleep during our stay. The walls are also very thin and can hear most of the surrounding rooms.

The room itself is quite clean and a fridge was a bonus. However, the kitchen stovetop kettle and pot were rusty so we had to get our hot water from the community room.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Teri

Clean, affordable, convenient to train and walkable to many sites. Staff was helpful and welcoming.

Leisure Family

8/10

Excellent

25 Apr 2025

Moriom

Located in the center of the Lucern city hub. Very convenient amd close to the bus stop and the Lucern Train Station. The room was clean and the kitchen has all the amenities except a microwave oven. The luggage locker is very useful for us. But it would be better if there is a lock on the door which can be opened by the residents only.

Leisure Family

8/10

Excellent

16 Apr 2025

Mary

Location was a great 10 min walk from train station. Very clean - tight space for 4
Unfortunately no hot water at 8 am for the shower though.

Leisure Family

8/10

Excellent

23 Mar 2025

Gregg

Great location

Leisure Family

10/10

Exceptional

02 Mar 2025

GEP

Excellent time during Fasching

Business Self

8/10

Excellent

07 Jan 2025

Lauren

Great location

We really enjoyed our 4 night stay here. It’s in a great location and our room and kitchenette was well equipped. The only info I would share for others is that an eye mask and ear plugs are 100% essential! The hallway light remains on full and a lot of light came in under the door and window blinds. We had a floor 1 room and people were constantly slamming the front door at all hours, chatting loudly to each other all the way to their rooms and the stairs are concrete so quite loud. Without the earplugs they kindly supplied we wouldn’t have had much sleep.

Partner

6/10

Pleasant

01 Jan 2025

Flemming

One level up from a hostel. Did not get check in email until requested. No cards to register at from door/lobby (person on staff had ONE job) leaving us and multiple other guests unable to access our rooms. Phone lock never worked. Location was great right in the middle of town and less than a 15 min walk to train station. Room was as promised.

Leisure Family

10/10

Exceptional

16 Nov 2024

Verified traveler

Easy City Living Vibes

Staying at the Lubo was so fun. Felt homey with spacious rooms and kitchen amenities. The location was perfect for us with the ability to walk almost everywhere we went.

Friends_and_family Family

10/10

Exceptional

02 Nov 2024

david

Great hotel

Business Self

4/10

Poor

24 Oct 2024

Verified traveler

Disappointing experience. Very noisy so sleep was constantly disturbed. Everything seems to echo in the hotel. The walls are thin. The layout and construction of the hotel is conducive to amplifying noise. Noise from other guests in their rooms (scraping furniture, flushing toilets etc) doors slamming, the street, and from hotel hallways etc made it a poor stay.

Lack of staff or any form of presence from the hotel seems to encourage poor behaviour from other guests. Loads of random people hanging around the entrance to the hotel and there seemed to be people running up and down the stairs and floors at all hours. Honestly not a light sleeper but there was something about the noise during this stay that put me off.

Rest of room was ok. No water included in room. No clear check out instructions - turns out you just chuck your card in a box. I get the self check in but leaving a sign on your bed that reads \"Cancel your cleaning\" makes the hotel appear that its trying to do everything cheaply. Cancel was the first word I read so negative connontations.

Self

8/10

Excellent

24 Oct 2024

Linda

The apartment was very nice and the location was great!
We could not get the internet to work and to try to access the WiFi, I had to agree to a lot of snooping and marketing crap! After I agreed, the WiFi still didn’t work! Seemed like an unnecessary scam.

Leisure Partner

8/10

Excellent

11 Oct 2024

Louise

Best location! The Lubo was near the Chapel Bridge and <10 min walk from the station, however if you are travelling with luggage you many need to carry up and down the flight of stairs near the Chapel Bridge if you don't want to take a detour. You are right in the old town surrounded by main attractions and shops yet the hotel is tucked away in a quiet area.
Check-in/out process is all digitised via the phone with key passes to the building directly accessible via the phone. The digital key pass to our room did not work so we obtained physical passes from the tablet at the main entrance. Lift access is available at the side alley which is needed for luggages, albeit a bit tiny.
The room was modern, however tiny which every space utilised. Facilities is lacking with no bar fridge or in room kettle but our room had 4 safes...The bathroom is small, in particular the shower and the shower screen does not completely close.
Overall a good stay for 1 or 2 nights if you only need a place to sleep.

Leisure Family_with_children

8/10

Excellent

30 Sep 2024

“

Leisure Family

10/10

Exceptional

27 Sep 2024

Gypsy

Great location, friendly staff, clean, and easy check and check out. Perfect for our two day stay

Leisure

10/10

Exceptional

24 Sep 2024

Nolan

Great location. Property is well maintained. Could use more washers and driers. Also, the driers take twice as long as your at home driers, so plan for a few extra HOURS if you use them.

Leisure Partner

10/10

Exceptional

23 Sep 2024

Melissa

Such a cool place. I'd recommend to anyone. Great location!

Leisure Family

2/10

Poor

12 Sep 2024

Jiewei

It is not worth to try self-check in which there is no staff to help you. We arrived early, was not able to check in. The machine did not tell you why. We could not ask for store luggage. We had to walk back the train station to store luggage. If you are new to this city and not familiar self-check in, don't try it.
The toilet got clog, I emailed info@..., then they came to fixed.

Partner

4/10

Poor

10 Sep 2024

Michael

Avoid like the plague! Check in was a disaster. Kiosk not working at all. Try to call for help - gives zero direction, other than to “wait while we try and reset it remotely” as 4 parties all waiting in a tiny walk in spot.

Everything was overly digital - everything on phone - but oh when their wi-if kept crashing phone was worthless!

Their “convenience” bar machine for snacks, water etc etc - worked one time in 3 days. Called them - oh we will look at it, and never worked the next two days. Zero follow up from them

Washers - HORRIBLE leave your clothes sopping wet and basically could not dry them in 4 hours of trying before we had to get on a plane with wet clothes.

All great to think you can rely on technology - but try having service and a reliable person to come help.

Bathroom sinks had no mirror - you had to turn sideways to see the wall mirror on your left to try and shave or wash - with lighting not placed in the room to see yourself.

Can make it look hip and cool all you want in the photos - but get a real hotel with people, and staff. You will pay the same price and get far better.

AT YOUR OWN RISK

Leisure Partner

10/10

Exceptional

09 Sep 2024

Steve

Perfect location for our itinerary. Check in and out was seamless. Would definitely stay here again.

Business_and_leisure Family

10/10

Exceptional

06 Sep 2024

Kevin Wylie

Very nice hotel. Very modern. Would come back again.

Leisure Partner

8/10

Excellent

04 Sep 2024

ALASTAIR

Check in was hard ..Wasnt given the code when checking in..Other than that its in nice location in the middle of Old town...Small room for the 4 of us.

Leisure Family

8/10

Excellent

04 Sep 2024

Zaid

Had a positive experience with the self-check-in process, which was smooth and convenient. The staff along with Expedia customer service went above and beyond by assisting me with a booking mistake I made over email communication, which I greatly appreciated. They charge extra 50 per person for the kids to stay in family room that has a sofa bed which didn’t make much sense. The location is unbeatable, and I would definitely choose to stay here again.

Leisure Family_with_children

8/10

Excellent

29 Aug 2024

Anita

Fantastic location, good multi-occupancy room layout (very compact for top bunks in 4 person room but not in there long).

Leisure Family

10/10

Exceptional

28 Aug 2024

Danielle

This hotel is in the perfect location! It was a comfortable space and we really loved having the room key on our phones. We would highly recommend staying here!

8/10

Excellent

27 Aug 2024

Karen

Great location. Clean. Free espresso 24/7 in the “laundry room” where you can use washers and dryers for a fee. You can store your luggage if you arrive before check in. Elevator and AC, comfortable bed and room with kitchenette was a reasonable size. Not fancy, but would definitely stay here again.

Leisure Family

6/10

Pleasant

27 Aug 2024

Reshma

I booked this room for a family of 4 with 2 teenagers. The bunk bed was a huge challenge to get in and out off. There was very little space for a 16 year old to access it. Otherwise the property was very clean and in a great location.

Leisure Family

10/10

Exceptional

24 Aug 2024

Madison

Clean, lovely staff, great location

2/10

Poor

20 Aug 2024

Verified traveler

Waste of money

AC did not work, nor were they able to fix it. Failed to call back for updates so had to take initiative myself. when Ac Did work, the unit made a constant humming noise every 5 minutes .

Self

10/10

Exceptional

17 Aug 2024

Anna

We stayed in a room with kitchenette which was perfect for our needs as a family of four. Great to be in the heart of the Old Town in Luzern. Hostel provided many shared amenities like laundry and coffee area which was a great help.

Leisure

10/10

Exceptional

15 Aug 2024

Maria del Carmen

Not as easy to check in; needed help to do so.

Leisure Family

10/10

Exceptional

13 Aug 2024

VERY easy to check in, just make sure to get the email before you arrive. I did not at first, but when I sent email, I got the feedback in 2 hours.
Great location! close to everywhere

Leisure Family

10/10

Exceptional

12 Aug 2024

Laura

Excellent location close to train station and in middle of old town area. Check in very confusing. Needed a reservation number that was never sent (perhaps because I had selected to pay at
property?). Had to call and whoever answered was very helpful. Laundry was busy but very new machines and worked well. Would stay again.

Leisure Family

8/10

Excellent

12 Aug 2024

Linda

My bathroom smelt strongly of cigarette smoke

10/10

Exceptional

09 Aug 2024

Sarah

Really lovely stylish room, very pleasant and comfortable. Fully equipped kitchenette and trendy fridge, light fittings, stylish shower room. Excellent location and value for money.

Leisure

10/10

Exceptional

07 Aug 2024

Htay Htay

Good location with clean room

10/10

Exceptional

07 Aug 2024

Randy

Perfect! Great location . Clean. Safe. Kitchenette AC; receptive to questions. Would def stay here again. Cleaning staff very helpful.

10/10

Exceptional

05 Aug 2024

Wallace

We stayed in the 4 person family room. My teens were a little tall for the bunk beds but it was fun for them anyway. The room was so cute. We had no problems with the self check in. The instructions were easy to follow.

Leisure Family

6/10

Pleasant

03 Aug 2024

Owen

Good location in the centre of the old town. Enjoyed the proximity to food and drink options and Lucerne sights. However we had a number of problems. Mattress was comfortable but bed linen was not - was somewhat rough in texture. We had a room with a kitchenette which was great in concept but sparsely equipped, for example there was no way to boil water except in a large pot from which it was dangerous to pour boiling water; there was no dishwashing liquid or drying cloth provided. Separate shower and toilet rooms were painted black and dark green with very poor lighting so were claustrophobic and depressing. We had no hot water for the first 12 hours, which turned out to be a hotel-wide issue, and on several occasions the main hotel door would not unlock with the key cards, yet we had no communications from the hotel about these issues. The hotel website and internal notices said that the WeWash app was required to use the laundry facilities but this wasn’t the case.

Leisure Partner

10/10

Exceptional

31 Jul 2024

Verified traveler

You’ll love this place!

This property was amazing! Comfortable, clean, friendly, very helpful when we had trouble using the self check in and when we asked to stay an extra night, they were able to accommodate us. We loved the property and the location.

Friends_and_family Family

10/10

Exceptional

29 Jul 2024

David

The overall checkin process was fine even though it is self check. The rooms for our family were excellent and the ladies who worked the restaurant were terrific and helpful.

Leisure Family

4/10

Poor

27 Jul 2024

Christin

Main door not working….

Business_and_leisure Family

8/10

Excellent

24 Jul 2024

Shiloh

This hotel is very well located and easy to access. The room was clean. For those that look to have the amentiies such as a coffee maker and small items in the bathroom, they are lacking. The room has a small kitchenette which was a nice surprise. However, the location and cleanliness of the room surpassed the smaller things.

Leisure

4/10

Poor

23 Jul 2024

Qin

Would not recommend. The room not feel clean and smells. Actually the stairs and corridors of the hotel also smell.

Leisure Family

6/10

Pleasant

22 Jul 2024

Kelly

The room itself was fine. Accessing the facility can be a little challenging for first timers. We had issues with the air conditioner, not blowing cold air. I reported it via the app, but they were unable to fix it until after we had already checked out. There is no on-site staff which can be challenging.

Leisure Partner

10/10

Exceptional

21 Jul 2024

JENNIFER

Clean and close to the shops. Easy check in and loved the restaurant and laundry service!

2/10

Poor

20 Jul 2024

Jennifer

Ok- they overbooked there hotel, which I was not happy with but they made me reservations with a different hotel. I was thankful for this until I got to the hotel the rebooked me into. It was nowhere equivalent to their hotel, therefore I asked for the difference between the rates of the rooms be reimbursed to me. After 3 weeks, I have never received a response. I was not asking for a full refund, just the difference.

Leisure Partner

6/10

Pleasant

17 Jul 2024

Karly

No linen/pillows and Loud laundry room

There were no linen or pillows placed on our bed when my husband and I got to the property and the laundry room was noisy with other guests using it until past midnight and being loud. They gave us another room with linen and in a more quiet location but it was inconvenient not having anyone onsite to help us out.

Partner

8/10

Excellent

15 Jul 2024

Jared

Our stay was fine, loved the restaurant, loved the location, but I absolutely hated the check-in process. We were stressed and the last thing we wanted was to stay. There and enter our info for 10 min while we were running late for something else. I wish they had a person to check us in or an easier method.

Friends_and_family Family

6/10

Pleasant

14 Jul 2024

Evan

Easy to find and check in to. Thin walls and thin doors so you can hear all the noises. No body wash in the bathroom, only shampoo.

Leisure

6/10

Pleasant

07 Jul 2024

Rébecca

La technologie pour le check-in ne fonctionnait pas à notre arrivée, mais heureusement quelqu’un de l’établissement était sur place pour régler le problème. Belle chambre, hôtel moderne. Laveuse et sécheuse disponible. Dommage par contre qu’il n’y ait pas 4 chaises autour de la table pour les familles et que le sofa lit soit inconfortable.

Leisure Family_with_children