Name: ibis budget Luzern City
Address: Kellerstrasse 4/6/8, Luzern, 6005, CH

10/10

Exceptional

26 Jul 2026

Violeta

The staff was amazing and accommodating (especially Kirill on check in). Breakfast was wonderful and plenty to choose from. Room was clean and very nice. Great location with a bus connection to old town - right in front of he hotel.

10/10

Exceptional

26 Jul 2026

Soumil

I like that everything is so nicely set in the small room that you don’t feel that it is small. Very well maintained, bus stop just outside the door is so helpful. Only thing missing was a fan but we opened the window and we were fine.

8/10

Excellent

25 Jul 2026

Calesh

The hotel is Budget, so compact room, but clean amd functional, even with 3 people.
Check in staff was not particularly welcoming or helpful, but was made up for by staff on check out amd on breakfast duty, who were both very friendly and helpful.
The location was great with 15 minute walk to train station or 5 minute bus ride.

6/10

Pleasant

22 Jul 2026

Alicia

This definitely felt like a budget hotel, except in price. It was in a good location, breakfast was adequate and the bus pass for the city was really helpful. The room was so tight and the AC only made it slightly less warm. Front desk staff did give us a fan to help with the air flow. Luckily there was a large window that opened fully to let in some cool air. The bathroom was very modern and the rainfall shower was great! Grocery store next to the hotel and a bus stop across the street.

4/10

Poor

22 Jul 2026

David

Breakfast was good but pictures of the rooms are misleading.

6/10

Pleasant

21 Jul 2026

Amit

bare minimum setup in the smallest space possible. really budget.
the toilet was smaller than the ones you see in airplanes.
my kid enjoyed the bunkbed - not sure if it for everyone

4/10

Poor

19 Jul 2026

Saeid

Small room. Not as advertised.

Partner

8/10

Excellent

18 Jul 2026

malee

Great location

Family

8/10

Excellent

16 Jul 2026

Amy

The hotel was very satisfactory. It had air-conditioning and all the amenities we needed. We stayed in a quadruple room with our kids. The bathroom was very tiny but fine for our short stay. Staff was very helpful when we arrived early in the day and needed to store our luggage until check-in. It is next to the main train station but about a 20 minute walk so not as close as you might expect.

Family_with_children

8/10

Excellent

16 Jul 2026

Mary Ellie

I was worried about staying here during a heat wave with no a/c. They did supply a fan and with the windows open ... I survived! Very clean!

6/10

Pleasant

14 Jul 2026

Kamuran

Es war ok würde wieder buchen

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Elaine

Photos were not accurate as room was very small for 2 twin travellers. No storage space or room to move around, shower stall and basin only separated by curtain. A/C not very effective

Friends

2/10

Poor

11 Jul 2026

Michael

A/c doesn't work, in the rooms, in the lobby, in the halls. Key cards stopped working numberous times. Pillows were flat and only 1 per person. Towel is barely bigger then what you wash dishes with. Holes in the shower wall with nuts on them for some reason, no plugs in bathroom, no hair dryer unless you goto lobby and put a 20 chf deposit down. Shower curtain torn and water goes all over bathroom, duck tape on shower. I've stayed at lots of ibis, but this one was the worst. For something built in 2009, it's kind of embarrassing

Family_with_children

10/10

Exceptional

11 Jul 2026

Baranidar

Great walking distance from train station. Good breakfast, clean rooms and amenities. Good staff.

Family_with_children

8/10

Excellent

09 Jul 2026

Ravindra

Extremely small size of the room. Dark interior colour makes it feel even smaller. Great breakfast. Overall, Okay place.

Family_with_children

10/10

Exceptional

09 Jul 2026

Matthew

Room was clean and what we expected for a budget ibis. We got what we paid for in a tiny room with compact solutions to most things. The hotel is close to the train for easy connections and made for a great point to do Mt Pilatus on our way through. Staff were great and very helpful.

Partner

4/10

Poor

08 Jul 2026

Molly

For the price, it was horrible. The room was the smallest I have ever been in. No hair dryer (unless a deposit was left at the front desk), no refrigerator, and we had to pay for our bags to be stored because our room wasn't ready. Never staying at an Ibis again.

Friends

2/10

Poor

08 Jul 2026

IMRAN UL

I don’t recommend any one to visit because there they r not doing cleaning properly I m stay in 3 days they r not changing bed sheet and pillow cover and room dirty. Location is good

Partner

8/10

Excellent

06 Jul 2026

Jane

Our twin bedded room was functional, clean and did the job. thankfully the air conditioning worked perfectly! The location was great - number 4 bus served us very well. Don’t forget to get your free bus pass from reception and be ready to leave a deposit for a hairdryer.

Partner

10/10

Exceptional

05 Jul 2026

Piper

Clean room yet slightly smaller than ideal. No A/C. Did not have breakfast. Only coffee and croissant that was reasonably priced. Staff was friendly. With a small room it would have been nice to have a larger sitting area in a common area.

Family_with_children

4/10

Poor

03 Jul 2026

David

There was a significant charge for early check-in (though there room was ready), which negates the \"cheaper\" rate.
Underwhelming lights did not work properly or turn off, making it difficult to sleep.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Jennifer

Clean room, comfortable beds, spacious room for 4 adults, AC worked well for a European hotel during an extreme heat wave. Breakfast had a good variety. Free bus pass provided which was helpful!

10/10

Exceptional

29 Jun 2026

Meredith

This is a good, basic hotel stay. The staff were helpful and the room was small but met our needs. It was very hot in Lucerne when we visited and the AC could not quite keep up, but we were happy to have some AC. Most importantly, take the #4 bus from the train station! We walked from the train station because the distance did not seem far and ended up in some confusing underground train / bike tunnels. Your hotel reservation doubles as a bus pass and we took the bus all over Lucerne quite easily.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Bryce

We gave this hotel one star solely because of the outstanding staff. The employees were friendly, helpful, and accommodating, and they were the only reason my stay was tolerable.

However, prospective guests should be aware of the room conditions before booking. For the price I paid, the room was exceptionally small—more like a matchbox than a comfortable hotel room. By North American standards, it was smaller than even the smallest one-bedroom accommodations.

The bathroom was also poorly designed. The door would not latch when closed, and neither the toilet nor the shower area had exhausts making it stifling in the cramped area. AC was just about cooling the room, we had to ask for additional fans to cool down the room.

10/10

Exceptional

28 Jun 2026

Nick

Great location and value for the price. Thank you!

Self

10/10

Exceptional

28 Jun 2026

LOUIS

It's very clean and tidy .bus stop right in front of the hotel which makes it convenient for eople using public transport .

Family_with_children

4/10

Poor

27 Jun 2026

Donna

Found a used band-aid stuck between the bed sheets. Rooms were set up for 3 people we only received 3 bath towels; no hand towels. They do not have hair dryers in the room; you can check one out at the front desk for a $20 Deposit. Not sure if they only have one as I had to share the dryer with my sister in a different room since they did not have another one for my room. The gal at the front desk working in the afternoon/evening was not friendly at all. She tried to charge me for an item I had purchased much cheaper down the road at the gas station. The gentleman that worked at the same time was very friendly and helpful. They charge for EVERYTHING at this place, coffee pods, luggage storage. They did have a convenient bus stop right in front of the property that was a short ride to the main train station.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

angel

La parada de bus se encuentra en la entrada lo que es muy conveniente y el hotel te entrega pase ilimitado para subir y bajar cuantas veces quieras. Staff muy amable, te ayydan en todo. Cuarto pequeño pero limpio que para mi es lo mas impoertante ya que vas a esrar fuera conociendo la ciudad. También te guardan el equipaje sin costo. En el lobby tienen snack y bebidas a la venta. Cerca del terminal deL tren 12 min caminando.

Family_with_children

8/10

Excellent

23 Jun 2026

Stefan

Very nice beds. Quiet. Walking distance to city center.

Self

10/10

Exceptional

22 Jun 2026

Laura

Helpful front desk and easy check-in/check-out process

Self

8/10

Excellent

22 Jun 2026

Shreya

Good hotel, central location. Free bus passes.

Friends_and_family Family

2/10

Poor

20 Jun 2026

Sarah

Breakfast was reasonable but not much choice. The only ‘hot’ food was a boiled egg

Location wise it was a ten minute walk from the train station or the number 4 bus stopped right outside which was handy

Room was incredibly small, cramped, no space for luggage (it had to go under the bed), no storage space except for 3 hangers, no bedside cabinets and worst of all, zero privacy for getting in and out of the shower

We stayed in a twin room and there was absolutely nowhere to get dressed or dried from the shower. The shower cubicle opens directly into the room itself with no separate room. The only privacy you get is the shower screen is frosted, but it also faces a mirror directly so if you get out of the shower to get dried, you’re right in front of the mirror in direct view of your room mate in it! Disgusting design for a hotel

The toilet had no lock and the door barely even closed properly

I would say it was cheap and cheerful but it was neither of those things.

Do not recommend, and I would not stay again

Friends_and_family Friends

6/10

Pleasant

20 Jun 2026

John

Good location as bus from railroad station drops you off in front of hotel. Hotel gives you a pass to use bus system for free. Ok for the price.

2/10

Poor

20 Jun 2026

laurent

Room was too small for 3 people, shower place too small nothing to hang clothes

Friends

8/10

Excellent

18 Jun 2026

David

Extremely Budget. A good deal for an extremely efficient minimum!

Family

10/10

Exceptional

17 Jun 2026

Md Tanweer

Staff are super helpful.

Family_with_children

8/10

Excellent

16 Jun 2026

Ariel

Good option for one night in Luzern.
Close to train central station (HB), you can use public transporte alto.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

shannon

Worked great for what we needed. Hotel goves city pass for busses and public transit which picks up right out front. Room was clean but is very compact, everything is available for an extra fee

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Mukesh

Really close to bus stop, 4 mins to train station.

Friends

8/10

Excellent

14 Jun 2026

Nancy

Overall, this hotel was pleasant for a short 1–2 night stay and is a good option if you’re primarily looking for a place to sleep while exploring the area. The location and basic accommodations served their purpose, but there were several aspects of the room that made the stay less comfortable than expected.

The biggest drawback was the lack of air conditioning. During warmer weather, the room became quite uncomfortable, especially at night. The room itself was also much smaller than anticipated based on the photos and description. We stayed in a room with bunk beds, which were acceptable, but the overall layout felt very cramped.

One design issue worth noting is that the toilet and shower are separated, but the shower area is not adequately ventilated. Every time someone showered, the steam drifted directly into the bedroom area, making the room feel hot, humid, and stuffy. This significantly impacted the comfort of the space, particularly when multiple people were sharing the room.

I would not recommend this room configuration for three adults, and honestly, it would be a tight fit even for two adults with luggage. If you’re traveling light and only need a place to stay for a night or two, it may work well enough. However, for a longer stay or for travelers looking for comfort and space, you may want to consider other options.

Family_with_children

10/10

Exceptional

14 Jun 2026

Min

Right at the bus stop of route #4. Short ride to the train station which is the center of everything.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Kiara

El cuarto tenía hongo en el baño, era tan pequeño que no podíamos caminar en la habitación entre nosotros y las maletas. La cama y las almohadas eran muy incómodas. El staff no fue amable.

Family

2/10

Poor

12 Jun 2026

Sanjay

I booked this hotel for three nights. After the first night we saw bed bug and reported it to the hotel staff with a photo and video. They changed the room for us however on the second day my kids had rashes from the bed bug, We had to rush to a pharmacy to get the medicine. The staff knew it was an issue however they did not respond to my emails. I forwarded all the evidence to the health authorities and awaiting a response. Hotel not acknowledging the issue is not OK. I would advise away from straying in this hotel.

Family_with_children

6/10

Pleasant

11 Jun 2026

Madhava rao

No breakfast. Room is cramped. Felt A bit pricey for the location

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

jorge

Excelent place

Family_with_children

8/10

Excellent

03 Jun 2026

Michael

Good location at a reasonable price. Bus service is free, bus we had to figure that out. Also city WiFi is sponsored by hotels but never got it working.

Family_with_children

8/10

Excellent

01 Jun 2026

Nicolas Javier

It is good price and also comfortable, really not far from train station

Family_with_children

2/10

Poor

30 May 2026

Bryan

No amenities, air condition did not work, staff was less than helpful and no laundry as advertised.
Pretty plain and outdated with dirty carpet

Family_with_children

6/10

Pleasant

29 May 2026

Claudia

It is wizard room. Poor bathroom, towels too small. Reception is ok. The only thing good was de ticket for transportation. And check out was at 11 am, but housekeeping knock the door before 9.

Self

8/10

Excellent

28 May 2026

Charlotte

Parking was fine even in a large vehicle. Location was excellent for exploring the city, free bus travel from directly outside the hotel until around midnight. Breakfast was poor but better than nothing.

Friends_and_family Family

10/10

Exceptional

26 May 2026

SAMIRAN

Overall well packaged convenient property

Family_with_children

6/10

Pleasant

26 May 2026

Thomas

It was a decent hotel for what you paid. Set your expectations accordingly and the stay is fine. However the AC struggled to keep the room cool during days of 80 degrees F

10/10

Exceptional

25 May 2026

Matthew

Property was in a very convenient location, parking facilities were helpful and staff were a delight. The rooms were small but what you'd expect, no trouble with the facilities and a comfortable bed.

Partner

6/10

Pleasant

25 May 2026

Chengyan

clean room, and nice staff. Didn't realize there is no safe box and no tea/team maker in the room.

Family_with_children

6/10

Pleasant

24 May 2026

DEBORAH

If you don't mind a bathroom door that doesn't clo

4/10

Poor

23 May 2026

Milan

Very basic

Cheap for Luzern, for a reason.

Might be too basic for some. Handy for secure parking

Friends

10/10

Exceptional

23 May 2026

Suresh

Clean room, friendly staff and breakfast was excellent. Room was bit smaller than we expected but its totally worth the money overall. Make sure to take bus 4 right opposite to Lucern station and the bus stops at the doorstep of ibis.

8/10

Excellent

20 May 2026

Rosemary

My husband and I stayed here while traveling to Lucerne for our honeymoon. It is in a great location! Close to downtown Lucerne, Chapel Bridge, restaurants, bars and the train station. If you plan to rent a car like we did, their parking lot is fairly small and an extra cost. The staff was very friendly and nice. The basic room we stayed in was small and did not include a fridge, but very clean.

Partner

10/10

Exceptional

19 May 2026

Marcos

Clean and convenient to town, old town and lake.

6/10

Pleasant

16 May 2026

James

Cheap hotel well located close to town centre and train station

Partner

8/10

Excellent

14 May 2026

Antonio

Ottima posizione, prezzo ragionevole, silenzioso, buona pulizia. Colazione ad un prezzo giusto.

Self

6/10

Pleasant

14 May 2026

Rojin

Out of all the other hotels in Luzern, this one is one of the best budget hotels you can choose from, which explains the name.

Most hotels we’ve been to usually have coffee, hair dryer, iron in the room. You had to pay 3.50 CHF for a machine coffee. Put 20 CFH deposit down for a basic hair dryer…pay for luggage storage and early check-in. It was a lot of paying for little services hotels usually offer for the service you pay…we had to leave a day earlier and even tho we expected no money back, at least the front desk staff tried to help and we got the tax refund for that night which was nice least and was appreciated for their effort.

I wouldn’t stay for too long at this hotel.

Family

8/10

Excellent

12 May 2026

Fernando

The room was clean and comfortable but very small. The staff was friendly and helpful. The breakfast was fresh and good, but expensive. But it seemed like everything in Lucerne was expensive. Great access to the bus and train station. Overall, a good place to stay if you are sticking to a budget.

Friends

10/10

Exceptional

11 May 2026

Helena

Clean room , good breakfast , friendly staff and accommodating . Perfect location !

Partner

4/10

Poor

11 May 2026

sandra

Quarto muito pequeno, ar condicionado não funciona. Precisamos usar o secador de cabelo e não havia nenhum disponível na recepção. Não pretendo retornar a essa propriedade.

6/10

Pleasant

10 May 2026

Burcu

The rooms are really small:(

Partner

8/10

Excellent

09 May 2026

Stephen

Everything was as expected.

Self

10/10

Exceptional

08 May 2026

Crina

Superb

4/10

Poor

06 May 2026

Sujan

Hi we had a nice stay but one of the reception team was very rude with me. I asked her about the wifi setup she asked me to follow the steps which I did and got stuck on one of the part. She asked let me do it for you and grabbed my phone and said some people do not know how to use tech and then handed me the phone and threw the paper in the table. She was very unprofessional. Apart from that everything was good. Breakfast team were awesome, they were always smiling and helpful. Breakfast was ok too. Rooms were small and it was difficult for us with 2 kids but manageable. Cheers and Regards,

Family_with_children

6/10

Pleasant

06 May 2026

Suneel

Ok, Room was too small, Breakfast was not good. Bed was small too.

Partner

6/10

Pleasant

06 May 2026

Jorge

It did the job. Affordable in this expensive city. As basic as it gets. Clean and comfortable no frills in any sense of the word. Across street from 4 bus that brings you to train station (you can easy walk it in 10 min). Hairdryers at the desk for a refundable deposit

Partner

2/10

Poor

04 May 2026

Malik

Room and washroom were too small to breathe and parking was expensive.

Partner

8/10

Excellent

04 May 2026

Ian

A basic hotel, in many ways more like a hostel.

Our room was furnished with 3 single beds which were comfortable.

We had an ensuite toilet and shower, though there was no hot water on our final morning. No clothes storage, just a couple of hangers on pegs.

Breakfast was an adequate buffet to with ham, salami, turkey, cheese, tomatoes, cucumber, fruit salad, boiled eggs. Bread for slicing and a toaster, fruit juices (from concentrates or powders) and coffee machines. There was a water boiler on the reception area for guests to make their own hot drinks (with their own coffee or tea bags and milk)

Partner

10/10

Exceptional

04 May 2026

Willy

Comfortable room, small but enough for one night stay, great breakfast and excellent location!

Family

10/10

Exceptional

02 May 2026

Blanca estela

Excelente lugar super ubicado, los de recepción muy amables y te explican todo! 10/10

10/10

Exceptional

30 Apr 2026

Patrick

Great location to the bus station, large spacious rooms

10/10

Exceptional

27 Apr 2026

Suzanne

Kenny was the biggest help He went out of his way to make sure we had everything we needed. The best gentleman in a hotel we have encountered on this 6 week trip.

Friends_and_family Friends

10/10

Exceptional

22 Apr 2026

syed irfan Hussain

Close to railway station

Partner

10/10

Exceptional

20 Apr 2026

Artem

Everything is well

Family_with_children

6/10

Pleasant

18 Apr 2026

GEN BAO

I did not take breakfast. neither parkig

Friends

10/10

Exceptional

17 Apr 2026

sau chu

Good breakfast, The only thing is when we arrived early, they can't take our luggage first and we had to end up taking the bus back to the train station to use the storage there and paid for the it. This is the only thing that I don't like it and we are not happy about this. All the hotels will take the luggage first when their room are not ready. This is they really have to accommodate their customers.

Friends

6/10

Pleasant

17 Apr 2026

Tracey

The rooms were clean however the check-in process was a little tedious, especially after traveling. Seems like they would make it a little bit easier.. and the staff seems to be impatient with older people since they are all young. I was having an issue with the check-in process on their little device and they just seem to be a little impatient with me as the gentleman grabbed it and said here let me do it so that didn’t sit well with me, but otherwise, it was just an OK stay

Partner

6/10

Pleasant

16 Apr 2026

LISET L ORTIZ

Very friendly staff… but rooms extremely small. If you don’t travel light don’t stay there. No space to open one bag.

10/10

Exceptional

12 Apr 2026

Reghunathan

In Lucerne, this is the best hotel to stay in for the price. The rooms are small, but transportation is convenient and the staff are friendly.

Friends

10/10

Exceptional

05 Apr 2026

Alesia

Everything perfect

8/10

Excellent

03 Apr 2026

Venkatesh

Great hotel with friendly staff. Easy access to main train station via bus.

8/10

Excellent

25 Mar 2026

Shinson Paul

Small rooms not the best for families with small kids.

Family_with_children

8/10

Excellent

25 Mar 2026

Peter

I struggled a little with connecting to the internet. The floor I was on was being renovated. and the beds slid around on the floor too easily. The staff were wonderful and helpful, the room was clean. The breakfast was excellent value, and the location was very accessible to the trainstation and central bus lines.

Friends_and_family Family

8/10

Excellent

23 Mar 2026

abdulkarim

excellent service. 12 min walk from the train station. staff were lovely. nice continental breakfast. room is very compact but considering the only thing i did in it was sleep, it was perfect. all in all a great budget friendly hotel

Self

6/10

Pleasant

15 Mar 2026

Kevin

Not a great stay. WiFi was challenging and kept disconnecting. Property was overall in poor condition, bedding was not very comfortable. We arrived less than an hour before check-in and even though the room was ready, we had to either pay for early check in or be charged a fee to hold the bags. Although it says it's near the train station, it's actually about a 20-minute walk. Would not stay here again.

Friends_and_family Friends

8/10

Excellent

05 Mar 2026

Sirak Zenebe

okay

Self

6/10

Pleasant

01 Mar 2026

Oliver

Everything is nice and according to price. But please, put a real door between toilet and bed. It's ridiculous. The bed is only 1.2m as well.
Concluded, it's not suitable for 2 person

Partner

10/10

Exceptional

26 Feb 2026

Ted

Very friendly, helpful staff and very comfortable rooms. Close to public transport.

Partner

8/10

Excellent

10 Feb 2026

KA WAI

Budget choice in swiss for a short stay, room is clean

Leisure Partner

4/10

Poor

01 Feb 2026

Trupti

Stuff was very good and helpful but the wifi was not working during our stay

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Harshrajsinh

Very Good Hotel & It's Staff. Room Service was also very good

Business_and_leisure Family

8/10

Excellent

23 Jan 2026

Andreas

Everything was very nice.

8/10

Excellent

09 Jan 2026

Steven

Super

Leisure Pet

10/10

Exceptional

09 Jan 2026

Steven

Super!!

Leisure

8/10

Excellent

08 Jan 2026

Charlotte

The room was clean and well located, if tiny in wall to wall space. We found it adequate and got help from the front desk staff to navigate our needs.

Leisure Family