Name: Minotel Baslertor Summer Pool
Address: Pfistergasse, 17, Luzern, 6003, CH

8/10

Excellent

19 Jul 2026

Gerald

A

10/10

Exceptional

08 Jul 2026

Cecille

Hotel is clean with an a/c to be proud of..it cools unlike other hotels' a/c we've been to in Switzerland (we were there in July '26 during a heat wave)! Great location; close to the train station and many attractions that is Lucerne! The staff are so helpful and really went out of their way to make us feel welcome and at home. We will be back not just for the above plusses but also because the staff really made a great impression on us. Thank you, ladies, (stayed July1) for your hospitality! God bless you!!

Family_with_children

8/10

Excellent

02 Jul 2026

Peter

Great location. Good coffee.

Family_with_children

10/10

Exceptional

27 Jun 2026

Elizabeth

A charming boutique hotel that was a perfect fit for our group of six. The room was spacious enough to keep things fun without feeling cramped, the staff was genuinely helpful throughout our stay, and the pool was a lifesaver on the warmer days.
Rooms were clean and well-appointed — nothing to complain about there.
One thing worth knowing before you go: Lucerne moves at its own pace. Unlike Italy, this city winds down early, and most restaurants stop serving dinner by 8pm. Plan accordingly and you'll be fine, but it caught us off guard the first night.
Overall, a lovely stay in a beautiful city. Would recommend for groups looking for something with character over a cookie-cutter chain.

Friends_and_family Family

2/10

Poor

24 Jun 2026

Season

I had a seizure at the front desk while checking in and the guy who checked me in would not get me water so I could take my emergency medication to stop the seizure he was rude and would not help me everyone in the lobby was scared and gasping for error and was running over and offering to help me as I was having a seizure on the floor. The guy at the front desk will not get me water he told that my young child to go to the bar and get me water which is completely inappropriate to put that on a child a Doctor Who was awaiting a line at the lobby came over and helped me and the entire time the guy at the front desk would not help me even though I kept asking him to get me water immediately the only thing he said is he could get me an ambulance and all I said it would stop once I took my meds I just needed water and he refused and he was rude another female employee came over and helped me when I told her I wanted to make a complaint to the owner of the hotel and she said she would do so for me. I want to discount on my stay there as a horrible experience and so embarrassing and could have been deadly for me and he refused to get me Water. Bianca helped me and I can’t remember of the guy that checked me in that would not help me

Family_with_children

8/10

Excellent

24 Jun 2026

Christine

This was a great hotel! Perfect location and AC worked great, staff was very helpful! Only cons were they never came to clean room and bring towels/toilet paper during two night stay.

6/10

Pleasant

22 Jun 2026

Vivian

Very hot in Lucerne. Small air conditioning unit had trouble keeping it cool. Top bunk was too hot to use. People seem friendly however and very nice area.

Family_with_children

10/10

Exceptional

19 Jun 2026

Cynthia

Great place to stay!! Very close to everything. Super clean & the staff were so friendly & helpful. Highly recommend!

Family

10/10

Exceptional

10 Jun 2026

Elaine Lui Yi

Nice to have a room that accommodates 5 of us. Counter staff were all very helpful too!

Family_with_children

10/10

Exceptional

29 May 2026

Elnara

Very pleased stay right in the middle of the city

Friends

10/10

Exceptional

23 May 2026

Jennifer

We loved it

8/10

Excellent

13 May 2026

Geraldine

Staff very accommodating and helpful. They gave us an upgrade and helped me find an item I lost. Stayed for 4 nights and the room was always kept clean. Good value for money. We had a memorable family vacation in Switzerland!

Family

10/10

Exceptional

12 May 2026

Sau Jun

Good location and with aircon

Friends

10/10

Exceptional

01 May 2026

Ryan

Perfect location. A great warm welcome from staff. Bonus free travel card on arrival. Good eateries nearby (cheaper than those across river). Nice pool and jacuzzi too.

Partner

10/10

Exceptional

29 Apr 2026

Dora

Very friendly staff, clean room, good price

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Joshua Vitruvius

Nice Location, they gave me a warm Birthday Welcome with some Wine and Sodas, Toby is a cool person to have some chats with, very accommodating, etc.! Would love to stay here again on my next Switzerland tour in the future!

Family

10/10

Exceptional

11 Mar 2026

Oswaldo

A very good place for a family with kids. Walking distance to the train station and old town.

Family_with_children

10/10

Exceptional

08 Jan 2026

Sandra

Loved my stay here

10/10

Exceptional

24 Dec 2025

rely

Great location, clean and great value.

Friends_and_family Family

8/10

Excellent

10 Oct 2025

Kim

GREAT location - we had a very large room and a great stay!

10/10

Exceptional

04 Oct 2025

Jae Joon

Perfect location and very nice place to stay.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Christina

The room was very clean, beds were comfortable, and the staff made check in very easy. The hotel is in a great location to get around the city. Would highly recommend!

10/10

Exceptional

27 Sep 2025

Brigeen

Super helpful staff

10/10

Exceptional

07 Sep 2025

Judith

A great location! A short walk from the train station, dining, shopping, and sights. Convenient checkin and early morning checkout. Very friendly and helpful staff!

Leisure Family

10/10

Exceptional

30 Aug 2025

Anthony

We loved the area the hotel was in. It was so close to the river and so many beautiful buildings and amazing restaurants and cafes. The pool was also a highlight, very clean and well maintained. The rooms were clean and spacious, and we especially loved the window seats and double windows!

Leisure Family

8/10

Excellent

27 Aug 2025

Atul

Great property just 5 min walk away from shopping and main dinning area but still in a very quiet zone. Property had pool and outside sit down area which is very nice. One of the rare property in Swiss which provided both AC ( small but working ), fan and elevator. Rooms are on the small side specially of travelling with kids but were ok for shorter stay.

Leisure Family

10/10

Exceptional

24 Aug 2025

Hannah

Really helpful staff everything you would need for a stay- pool was fab!

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Mohammad

10 out of 10

Leisure Family_with_children

10/10

Exceptional

11 Aug 2025

Graeme

The location is excellent, easy walk to everything. The beds were comfortable and the pool area was good; the whole hotel was clean and the staff friendly. The only thing to note in summer is the rooms don't have AC and it can get hot; there were fans provided which worked well.

Leisure Family

10/10

Exceptional

21 Jul 2025

Michael

Great city location

Leisure Family

8/10

Excellent

15 Jul 2025

Nikki

Great Stay

Our stay was great. The room was close to everything and had AC.

Friends_and_family Family

10/10

Exceptional

04 Jul 2025

Bogumila

Great Vibe Hotel, bad Hotels.com service

The hotel and staff were great. Friendly and helpful. Hotels.com made two reservations for us when I only needed one. When i called Hotels.com they did not help and I was charged twice. I worked with the staff at the front desk and they were able to sell the extra room and refunded me. Hotel pool was very nice.

10/10

Exceptional

20 Jun 2025

Audrey

Brief stay but pleasant.

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Reena

Nice hotel, comfortable beds. Room.had all facilities

10/10

Exceptional

21 May 2025

John

We had a double with a wonderful terrace. The pool looked great, although we didn’t swim.
The hotel’s location is perfect, in the middle of Lucerne’s old town. Rooms were very quiet.

Leisure Family

8/10

Excellent

05 May 2025

Rick

Nice place and walkable to many sights

Decent room. Great location. Walkable distance to the old town and train station, even with luggage.

Friends_and_family Family

10/10

Exceptional

05 Jan 2025

steve

Clean. Staff were helpful. Close to all attractions.

Leisure Family_with_children

10/10

Exceptional

17 Sep 2024

Timothy

Front desk staff was friendly and amazing. 10 minute walk from the train station. Nice area.

Self

10/10

Exceptional

09 Jul 2024

David

Very nice place

Leisure Family

4/10

Poor

08 Jul 2024

Lily

No air conditioning. No warm water for shower (unadjustable). Too expensive.

Leisure Family_with_children

10/10

Exceptional

25 May 2024

Royne

Basletor Hotel review

the staff was extremely helpful and the location was perfect just one block off of the river.The coffee house across the street was perfect and the Restaraunts in the area were great.We attended a Mass/Concert ath the church just a block away and were hyelped by the desk staff to find out various details. Overall I would recomend this hotel to anyuone..

Partner

2/10

Poor

19 Oct 2023

Hanoze

Hotel in HELL !

Absolutely the worst hotel (I don’t even call this a Hotel - more like Hostel)
This “Hotel” was not clean at all - the carpet and Bathroom had MOLD - bad smell / horrible service !

Partner

6/10

Pleasant

10 Oct 2023

Jody

Location was very good. The room was “tired” but fairly clean. Bring your own toiletries: only hand sanitizer in a dispenser by the sink and liquid soap in the bathtub dispenser. The pool and hot tub were closed for the season, earlier than was indicated in the information provided at booking, one of the reasons for making this choice. We only saw the desk attendant once at check in, otherwise we came and went without seeing a soul.

Leisure Partner

4/10

Poor

18 Aug 2023

Kenneth

Take your chances in the summer

Was “upgraded “ to a room with no air conditioning. Not the most comfortable stay in mid-August.

Friends_and_family Family

10/10

Exceptional

27 Jun 2023

Bhanu

If your goal is to have somewhere clean to sleep with very helpful and friendly staff in a fantastic location….. then the Baslertor is right for you

8/10

Excellent

20 May 2023

Verified traveler

Nice hotel close to Lake Luzern

The hotel is very close to Lake Luzern and to Old Town Center. Front desk staff is friendly. Room is clean.

Partner

10/10

Exceptional

11 May 2023

Deepak

It's very near to Chappel bridge and walkable distance from lion monument and walkable distance from station .
The rooms were very clean and spacious.

Leisure Partner

4/10

Poor

24 Mar 2023

Marcia

We traveled in March. This hotel has potential to be great but it’s missing simple things that could make a traveler feel comfortable. They had no coffee maker in the room, nor even in the lobby. Everything in the near vicinity was outrageously priced. There are signs in the room saying you are not allowed to even eat in your room which is ridiculous! “Due to hygiene reasons?? Give me a break, do it if you want to risk a 100$ fine!
I will not return to this hotel based on the cost and what was received.

Leisure Family

10/10

Exceptional

15 Mar 2023

Sarisa

Nice and affordable hotel

Overall, the hotel is very nice and the price is affordable. I stayed here for 6 nights and I love it. Moreover, the front desk staff and service here is excellence especially the gentlemen who help me and sort out the extension of my stay.

Friends_and_family Family

10/10

Exceptional

30 Jan 2023

Richard

Great location, friendly staff

Easy location from the train station and just a quick stroll into the old town. Right by the river. Worked well for me. Reception team was super friendly. Good size room, basic features..but that was fine for me. I will come back.

Self

6/10

Pleasant

18 Sep 2022

mark

Lovely location and spacious room but no breakfast, no kettle, no amenities to make the room comfortable.

Leisure Partner

8/10

Excellent

29 Aug 2022

Gunjan

Good location

Great location. Close to the station and waterfront. The room size was big.

Cons: the AC kept turning off and on all night. Also, hotels.com said the checkout as 11 AM but the hotel said it was 10 AM.

Partner

10/10

Exceptional

13 Aug 2022

Kevin

A step back in time. Our stay here was perfect. Large room (updated by the hotel) pool and hot tub. Lovely hosts, very friendly. Very close to everything.
Would recommend.

Leisure Friends

8/10

Excellent

25 Jun 2022

Stephanie

Well located hotel, room was clean and comfortable. Only issue would be that jacuzzi and pool area was supposed to close at 11pm (hours stated all arround) and closed at 10pm.

Leisure Family

8/10

Excellent

08 Sep 2021

ELIZABETH

Convenient hotel with nice staff

Hotel staff were very nice and accommodating. We booked a family room but when we arrived the only room available slept up to 12 people. It was a massive room and our kids loved it. The mattresses were not the most comfortable but we only stayed one night and the place did the trick for us. Location was great...one block from the river and a short walk to the train station, old bridge and boat tour dock. I would consider staying here again.

Friends_and_family Family

10/10

Exceptional

24 Aug 2019

Verified traveler

Good location, good facilities and friendly staff.

Leisure Family_with_children

2/10

Poor

23 Aug 2017

Verified traveler

Hasn't been updated since 1983.

Hasn't been updated since the 80s by the look of it. Very very dated.

Pool is tiny and not that warm.

No tea or coffee making facilities. Shower gel and shampoo from a dispenser on the wall. You get the picture.

Good location.

4/10

Poor

05 Jun 2017

Stephanie

NO A/C, DIRTY, uncomfortable and dirty.

I hate leaving this review because the location is wonderful but...The Hotel is not good quality at all. They have NO A/C so it was quite hot. Our fan in our room did not work at all, we slept with the windows open and the staff, who were very kind, gave us a free standing fan. Problem was our below neighbors smoked on the terrace at 3am and talked our fan sucked in all the smoke and filled our room with it. We would have to close the window and air out the room into the hallway that smelled of curry. The beds are not comfy and are almost on the ground. The room is very outdated and dirty. I stayed in 8 hotels on my trip and this is my only bad review. The location is very good.

Family

10/10

Exceptional

20 Aug 2016

Carolina North

successful stay for family of 5!

This room was so comfortable for a family of 5. There was a king size bed, two single bunk beds and a pull out chair bed that our 16 year old found very comfy. It was a quiet and relaxing traditional hotel. The pool was very fresh and a great oasis after a very hot day; the only hotel on our trip (in this price range) that had a pool. It was steps from the main area of Lucerne although slightly off the main street which we were happy about because so that it was quieter. Very respectful hotel staff made us feel safe and welcome.

6/10

Pleasant

21 Nov 2015

Verified traveler

Everything is chargeable

Size of room was good but everything is at a cost. We request for some hot water and is chargeable

Family

8/10

Excellent

30 Sep 2015

Verified traveler

No further comments
Ok but rooms are very small. Superb location. Rooms are very clean. Beds are comfortable.

6/10

Pleasant

23 Aug 2015

Verified traveler

Older man at front desk in the evening was very abrupt. Younger guy there in am and afternoon was very nice and helpful.

Family

6/10

Pleasant

27 Jun 2015

Verified traveler

Very good location

Hotel was good location but very expensive for an average hotel plus no free parking and no breakfast available. Add another $50 / day.

8/10

Excellent

02 Oct 2014

Dan and Sandra

Nice hotel in great location near to old town.

Great location. Quiet, spacious, comfortable room. No complaints except that it would have been nice to have tea and coffee making facilities so that a simple breakfast might be possible. It was a bit tricky to find - Google Maps was confusing. Walking along the river from the train station would have been most efficient.

10/10

Exceptional

21 Jul 2014

Kathy

Family Vacation in Europe

Good location, good time.

6/10

Pleasant

09 Jun 2014

Verified traveler

Good location

Good for a family, many beds in the room, no air conditioner so if you are going in the summer, it will be quite hot. Pool is of good size, jacuzzi is ridiculous...

8/10

Excellent

25 May 2014

Amy

Great hotel, watch for hidden fees.

The Baslertor Summer Pool Hotel is perfectly located within easy walking distance to beautiful Lucerne, the main Lucerne metro station, and a secure parking garage. The hotel has a beautiful pool, although the hot tub is less than impressive. The only downside to our stay was that the hotel charged us an additional fee of 25CHF that was not listed in our reservation, although our Hotels.com booking stated the correct number of guests in our party. The hotel staff explained that this was a service fee for having to put in a roll-away bed for our stay and it was not their problem as to what our Hotels.com reservation stated.

Family

6/10

Pleasant

23 May 2014

Karen

Place to stay while my husbands was in hospital

I had 2 suitcases and 2 carryon bags and was told there were no bell hops. Finally man at desk said he would help me. When my husband was discharged from the hospital and ready to return to the US, I asked the girl at the desk to help me get transportation to Zurich from Lucerne. She was very rude and told me to take a bus or the train. I told her that was impossible and could she help me with a taxi. She responded that she was too busy to help me. I had to call our vacation tour guide for help. I was transferred to this hotel because we were to check out of the tour hotel and no rooms were available for me to stay on there. The room was large, clean and convenient

Family

8/10

Excellent

16 Apr 2014

Julien_Mariah

Decent Hotel in Beautiful Lucerne

We were passing through Switzerland on our way from Belgium to Italy and thought to visit Lucerne. The photos of chapel bridge really drew us in and this hotel was in just the right place to access it and Lake Lucerne easily. The room was old fashioned but clean and functioning. The outdoor pool and Jacuzzi were wonderful additions. Since we visited in April 2014, we only utilized the Jacuzzi. We had a fun time, but we just wish the Jacuzzi had been hotter. Wifi was working very well. There is no hotel parking lot however. The hotel advises use of the indoor parking lot around the corner, which for 24 hours costs about 20 swiss francs. Overall, didn’t have an incredibly memorable experience at the hotel, but we were very happy to have visited Lucerne and the Baslertor Summer Pool Hotel let us do that for a decent price.

Partner

6/10

Pleasant

14 Mar 2014

Verified traveler

A clean, cheap, &convenient hotel

Parking and breakfast had to be bought outside and when these prices are added on it was no longer a cheap stay.
As a Christian I found it offensive to see a Buddha image on every door and two ornaments of
Buddha at the back of the bed. This should have been stated in hotel info.

6/10

Pleasant

13 Mar 2014

Mike

Fair for the price

Decent room with view over the garden and pool area. Was a loud party going on but we were there on a Saturday so good for them. The walls of the room seem very thin as we could hear a lot. I'd would not recommend this hotel on a weekend unless you are a heavy sleeper. The location is perfect and from walking distance from the train station.

Family

8/10

Excellent

23 Dec 2013

Idah

Worth the money

Hotel that worth ur money.. Very convenient to all places.. Fully recommended..

Family

6/10

Pleasant

15 Dec 2013

Verified traveler

Good Location, book during Summer

The ladies at the front desk were very nice, however, we arrived just after 3pm (the designated check-in time) and were informed that our room was not yet ready. No big deal, they said we could leave our luggage with them while we went out and walked around town for a bit....but then they both went into the office and left us standing at the front desk for 5 minutes. They had already given us a key for our room so we ended up just dropping our stuff off in the room. The location was amazing, within walking distance to everything, especially the Christmas Market, Also, the parking garage was very close as well. Unfortunately, The hotel seems to be geared toward Summer holiday and not so much for the Winter travelers. Both the bar and the restaurant were closed, which we were not aware of until we went there to grab a drink....Overall, we enjoyed our stay here. And Lucerne is a beautiful city!

8/10

Excellent

29 Jul 2013

Verified traveler

Lovely hotel in ideal location

A great little hotel with a great location only a short walk from the bus station, railway station and boat pier. Everything on hand. The pool area was a little small but a welcome relief from the hot weather. Many restaurants very close by too. Staff seemed helpful and polite. Parking is in an underground car park nearby (few hundred meters max).

6/10

Pleasant

22 Jul 2013

agnes

affordable hotel

quite near to the train station. location is not bad. price consider reasonable in Switzerland. hotel staff doing things are slow. no aircon but stated aircon room in hotel.com. luckily the weather is not hot. ceiling fan is working but moving super slow. room is quite old.

Family