Hotel Waldstaetterhof Lucerne

Switzerland , Lucerne
LUCERNE, Zentralstrasse, 4
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Kristine

The Lobby was very nice and the staff was friendly and helpful. Our room was spacious for three of us and had a cute little balcony. It was close to the water, but not right on it, which we preferred. The price was quite reasonable. There was a beautiful bar area and restaurant. We did not eat there, but we looked at the menu and again the prices were good and the food looked amazing.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Clare

Great location, handy for the train station & an easy and short walk to the Old Town.
Lovely comfortable & quiet room.

Partner

6/10

Pleasant

30 Jan 2026

Matt

The hotel is brilliantly located, beautifully decorated and the staff were great. However the rooms do not have air conditioning and instead some other form of cooling which was not effective and cannot be controlled. Also the walls were pretty thin and there was a big transfer of noise from the room next door and outside

Business

8/10

Excellent

04 Jan 2026

Alejandro

The New Year’s dinner was an awful experience. The service was terrible and there was nobody in charge of the dinning room.

There was this lady, dark skin, that was incapable to give an answer and offer a solution to the terrible service we received.

Leisure

8/10

Excellent

28 Dec 2025

Shane

Room was clean, staff was great

Leisure Family

10/10

Exceptional

19 Dec 2025

Deborah

Amazing location, friendly staff.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Ankur

Very attentive and polite staff. Didn’t opt for breakfast so no opinion on breakfast. Very comfortable room. Just next to the train station so it was very convenient.

Partner

10/10

Exceptional

10 Dec 2025

Nathan

Staff was friendly and attentive. The hotel was very nice and cozy.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Morris

Beautiful hotel very clean, great staff, 10 out of 10 will recommend to everybody that I know that will be staying in Lucerne!

Leisure Partner

8/10

Excellent

29 Nov 2025

Janelle

Beautiful hotel, great location however neighbouring rooftop bar operates at all hours of the night which was extremely noisy!

10/10

Exceptional

24 Nov 2025

Ryan

Nadim was awesome. He truly made our first stay in Switzerland memorable. We liked the accommodations so much we decided to stay an additional day. He added it at the same rate and included breakfast. He even brought a fan up to our room while we were out, since there’s no AC and it was hot (for Americans). Definitely will stay here on our next visit

Leisure Partner

10/10

Exceptional

17 Nov 2025

Anthony

Great location an great staff

6/10

Pleasant

10 Nov 2025

Su Yeon

I kept getting startled every time I took a shower — the water suddenly turned freezing cold, then scalding hot. I ended up washing while letting out little screams. I stayed in room 401 for three days.

Leisure Partner

4/10

Poor

28 Oct 2025

Andres

At the checkhout the amount to pay was different that what my reservation indicated. They told me that hotels.com didnt considered some taxes, so I must pay the difference. I understood, previously, that hotels.com consideres all the taxes and Í only needed to pay an amount that was lower that US$ 10 for the city taxes.

Friends_and_family Family

6/10

Pleasant

27 Oct 2025

Stacy

Great location, ok hotel.

The room was clean and comfortable enough but very warm even in October and with the window open it was very loud outside all night long. Also the shower temp was crazy and would occasionally turn scalding hot or ice cold about every 90 seconds.

Partner

8/10

Excellent

18 Oct 2025

Patricia

No commment

10/10

Exceptional

16 Oct 2025

Lynda

Excellent location

Leisure Family

10/10

Exceptional

12 Oct 2025

Shu Juan

Friendly staff. Room is clean and location is good.

8/10

Excellent

11 Oct 2025

Lynn

Clean and comfortable room; convenient location near train station;

Leisure Partner

10/10

Exceptional

11 Oct 2025

Penny

Easy walk to and from train station

10/10

Exceptional

06 Oct 2025

Jim

Room was clean, brought up a fan to cool room. Maybe shut air down too early

Business Family

10/10

Exceptional

05 Oct 2025

Onix A

Clean Room, very close to Pier and Train Station. Walkable to restaurants and tourists areas. Great service!

Leisure Partner

10/10

Exceptional

05 Oct 2025

Heidi

It was good. I will say that if not super careful in the doorless shower, water goes everywhere into the room. We narrowly avoided disaster!

The blockout shades are perfect. We honestly didn't spend much time in the hotel itself. We left for Italy early the next day.

Leisure

10/10

Exceptional

01 Oct 2025

Martin

10/10

Exceptional

27 Sep 2025

Stephen

We had a wonderful time at the Waldstaetterhof. The staff was helpful and friendly. It is well located, close to Grindelwald First and Grindelwald Bahnof. We stayed for four nights and went all over the Jungfrau region. We would stay again.

Leisure Partner

8/10

Excellent

26 Sep 2025

Doris

Plenty of shops nearby. Bar on premises.

Partner

10/10

Exceptional

22 Sep 2025

Stacey

Hotel is very beautiful conveniently located in the city. Room was quiet, clean and the bed was very comfortable.

Leisure Partner

6/10

Pleasant

19 Sep 2025

Cindy

Fine for one night. Water temp. was broken so took cold showers. Will choose differently in future.

Leisure Family

10/10

Exceptional

17 Sep 2025

Seshu L.

Cute hotel right next to the train station.

10/10

Exceptional

09 Sep 2025

Athena

I love the vibe of the hotel, it’s very close to the train and walkable distance everywhere including the chapel bridge and the lion monument!

8/10

Excellent

06 Sep 2025

Larry

Excellent location! Pillows and comforters were uncomfortable compared to previous properties. Area is extremely noisy and busy.

Leisure Friends

6/10

Pleasant

02 Sep 2025

Alina

The hotel is in a great location but that’s pretty much the only thing about it. Stayed there for 3 nights, i would 100% not return. The rooms are extremely small, there’s not even one shelf to put your clothes on, had to keep everything in my luggage. Shower was ridiculously tiny, i kept hitting my elbows on the shower wall while washing my hair but the biggest problem was the lack of AC. Which was my fault for not paying attention and booking a hotel without AC. There was an old fan in the room that did nothing other than giving me a headache, hotel manager told us to just keep the window open. It was very hot outside so that didn’t help not to mention it was extremely noisy since it was facing main street. Do yourself a favor and stay somewhere else!

10/10

Exceptional

28 Aug 2025

Larry

Perfect stay. Location is right next to railway station. Walkable to all historic places in Lucern. Wonderful people. Extremely clean. What a Swiss hotel should be.

Leisure Partner

4/10

Poor

21 Aug 2025

Rajiv

No air conditioning in the hotel and the rooms. It was extremely uncomfortable at night and sleeping was very difficult. Would not recommend this hotel to anyone

Leisure Partner

10/10

Exceptional

17 Aug 2025

ANIL

Central location. Staff was friendly and accommodating

Leisure Partner

6/10

Pleasant

11 Aug 2025

Pablo

Great location. Very clean, great breakfast, but the hotel has no A/C!!! We had a terrible night. If you are in Luzern during the summer look elsewhere.

Family

6/10

Pleasant

06 Aug 2025

Linda

No air conditioning. Terrible shower.

Advertised air conditioning but didn’t have it. We were provided with an oscillating fan instead. Had to open windows while fireworks exploded outside due to National Day celebrations. Shower was terrible…named her Sybil…went from scalding hot, to freezing cold on a whim! Could never find a good temperature to shower. Husband refused to shower until next hotel…3 days later! Will stay somewhere else next time. Hotel was clean and breakfast was pretty good. But will find someplace else next trip.

Friends_and_family Friends

10/10

Exceptional

03 Aug 2025

Radhesh

Very convenient location. Great staff

Leisure Partner

10/10

Exceptional

01 Aug 2025

Orapim

Highly recommended

Best experience! Super close to train station.

Self

10/10

Exceptional

31 Jul 2025

Monica

Staff was professional and courteous. Check-in was quick and easy. Bed was comfortable. Room was clean. Good breakfast.

Leisure Friends

10/10

Exceptional

27 Jul 2025

Jolene

The hotel was right across the street from the tr

6/10

Pleasant

23 Jul 2025

Vishnu

The room looks good online in the pics. It’s a very plain, but clean room. The tv is a smart tv, so that’s a plus. Otherwise, there is no fridge and the room is just clean, not at all fancy, like I personally would expect from a $300 plus room/night. We missed the fact that there is no AC in the rooms. There is an oscillating fan that helps, and the window opens, but it doesn’t get cool by our standards. It was 23 degrees Celsius when we walked into the room and within 5 minutes, our bodies had raised the temperature up to 24.4 Celsius….thats 76 Fahrenheit. Luckily it rained and brought the temperature down outside and the room temp dropped to 22.3……72. I have never had a more uncomfortable pillow in my entire life. My wife’s pillow was fine, but sleeping without air conditioning and on top of a lumpy pillow was not ideal. The other issue that was annoying was a fluctuation in water temperature in the bathroom. While taking a shower, the temperature fluctuated about 40°. One minute it was fine as you had set it then it got much cooler and then extremely warm to the point of almost scalding. I thought maybe it was a Swiss thing during their showers. The hotel staff said it isn’t. Overall, paying over $300 for a room with no air, no fridge and water that isn’t steady is crazy, but hotels in Lucerne, and Switzerland in general are crazy.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Elaine

This room was pristine and modern with a safe with no extra charge.It was a small bedroom with a large t.v on the wall but we also had a seperate office room with 2 small arm chairs and a t.v also.The shower room was very modern and exceptionally clean. The hotel itself was very close to the busy train station and walkable in 5 minutes.Lovely breakfast area with a small buffet breakfast.Would reccomend this hotel.Remember to bring a swiss plug adapter bcos our european 2 pin plugs didnt fit into their funny shaped sockets!! We bought one at reception for 10 sf

Leisure Partner

10/10

Exceptional

18 Jul 2025

Gareth

Great staff. Close to train station. Comfortable.

Leisure Self

6/10

Pleasant

18 Jul 2025

Puneet

It is not an upscale place. It has bare minimum IIt is NOT an upscale place. It has bare minimum IKEA furniture. Parking is very limited and expensive. Location is nice, but even the curtains in the room are translucent. Air conditioning does not work. No comforters in the room. Only bedsheets At best a three star

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Afshan

Check-in was very quick and easy. The receptionist greeted us with a smile and even apologised that it was raining in Lucerne.
Good size room comfortable bed. Remember that Swiss plugs are different to a lot of EU countries. Thankfully we managed to pick one at London airport. Location was excellent right next to the train station. It’s a 5 minute walk to the Chapel bridge. It’s my birthday today and when I went to check out the gentleman at reception gave me a birthday card and a chocolate which was such a nice gesture. I recommend this hotel and will most definitely stay there again.

Leisure Partner

8/10

Excellent

16 Jul 2025

Michael

The hotel and suite were beautiful. The design was both modern and cozy The breakfast was amazing with every type of fruit imaginable. Would love to have access to coffee machine throughout the day. The staff was professional and helpful if asked, but lacked a concierge feel for assisting in guests stay in the area.

Leisure Family

8/10

Excellent

04 Jul 2025

jungwon

Small shower booth

Business_and_leisure Family

10/10

Exceptional

15 Jun 2025

Wyatt

Perfect location at a great price compared to the rest of town. Very clean and safe area with plenty to do within a two minute walk.

Leisure Family

8/10

Excellent

09 Jun 2025

Vijay

Good facilities

8/10

Excellent

08 Jun 2025

Oscar E

Excellent service and attention from all staff. Just as a honest review, rooms seems to be as good as the pictures but they are not. It is understandable that is the historic building layout that don’t permit doing something crazy but just be aware that rooms are small that it looks, specially bathroom (shower area). And pillos need improvement and provide better ones (orthopedic and supportive) and usually, should be at least 4 per each bed.

Partner

10/10

Exceptional

07 Jun 2025

Sharon

Ideal central location. Walkable everywhere. Staff friendly and helpful

Leisure Partner

10/10

Exceptional

05 Jun 2025

Karin

Beautiful hotel so close to the train station and in the middle of all the action.

Leisure Family

8/10

Excellent

27 May 2025

Barry

19th century hotel, interior nicely improved to modern standards. Room was not large but fine for 2. We got “upgraded” to a quiet room on 2nd floor. This was a laughable upgrade. The window overlooked a light well that was illuminated all night. No window shade. Was lucky to have my blindfold.

Leisure

8/10

Excellent

25 May 2025

Juan

Room was comfortable and clean, but basic. Staff was very friendly and helpful.

Business Partner

8/10

Excellent

23 May 2025

Lucy

Pleasant stay, beautiful location

Leisure Partner

10/10

Exceptional

22 May 2025

Umesh

Central location
Newly furbised

Leisure Family

10/10

Exceptional

21 May 2025

Verified traveler

Amazing stay

An amazing stay!! The room is clean, comfy bed and surprisingly spacious considering being located right next to the main train station. The staffs as well really friendly and helpful, would highly recommend x

Partner

10/10

Exceptional

19 May 2025

Arnulfo

Clean and quiet. Very accessible.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Vasavilatha

The hotel is located across from the train station, very convenient to visit all the places, safe and great staff.

Leisure Family

8/10

Excellent

24 Apr 2025

Daniel

Good value in Lucerne

This is a really nice affordable hotel (affordable for Lucerne). The staff was really helpful. The room was comfortable with AC that worked and great black-out blinds. The show was impossibly small...

Self

10/10

Exceptional

24 Apr 2025

Cameron

Awesome, really enjoyed our stay

Leisure Partner

10/10

Exceptional

20 Apr 2025

Paula

We enjoyed our stay and highly recommend this hotel!

Leisure Family

10/10

Exceptional

16 Apr 2025

Marjann

Excellent location right by the train station and downtown. Beautiful hotel and very friendly staff, even got upgraded to a small suite!

10/10

Exceptional

14 Apr 2025

MOHAMAD MARWAN

Overall, a good hotel in a great central location — very convenient for exploring the city. However, a few downsides impacted the experience. There was no on-site parking, and I ended up having to park under the nearby train station, which was quite expensive. The Wi-Fi password provided didn’t work initially, and the shampoo bottles in the room were empty. On the bright side, the staff were friendly and responsive — they addressed the Wi-Fi and amenities issue promptly, but unfortunately, there wasn’t much they could do about the parking. Good stay overall, but worth noting these points for future guests.

Leisure Partner

8/10

Excellent

21 Mar 2025

Peter

We had a spacious room with good facilities. Clean, well cared for property in a great location

Leisure Partner

10/10

Exceptional

20 Mar 2025

Mary

We would come back!

The front desk staff was so nice and very helpful. This was our first visit to Switzerland and they made us feel welcome. The location from the train station made it very easy to get to. There are a large number of attractions and restaurants/bars within a couple minutes. At check in we received a voucher for free public transportation and discounts while in Lucerne.

Friends_and_family Family

10/10

Exceptional

31 Jan 2025

Cynthia

Couldn’t have asked for a better place to stay for our first visit to Luzern. Train station is just across the street in a wonderful neighborhood. Extremely friendly and welcoming staff. We especially loved the location. Everything you would want to see and experience is a short walk. The shopping, dining and convenience to the train station below the station was amazing.

Leisure Partner

10/10

Exceptional

22 Jan 2025

Rishi

Location, Free upgrade and overall. The person at reception(From Afghanistan don’t recollect the name) was super nice. Hotel is highly recommended.

Leisure Family

10/10

Exceptional

12 Jan 2025

Xiaoju

Very good and close to train station.

10/10

Exceptional

31 Dec 2024

Saira

Great location and the hotel is very nice as well. We enjoyed our stay here immensely

Leisure Partner

10/10

Exceptional

26 Dec 2024

Jason

Great experience and friendly people. Awesome location by train station.

Friends_and_family Family

10/10

Exceptional

01 Dec 2024

Kristi

Close to the train station and within walking distance of old town.

Leisure Partner

10/10

Exceptional

28 Nov 2024

Cynthia

Superb

The staff was so welcoming and helpful. The hotel and room was gorgeous. Would definitely stay here again and highly recommend.

Partner

10/10

Exceptional

16 Nov 2024

Kam

This hotel is located in an ideal location. It is just across the main train station and, unlike many areas around train stations of major cities, the surroundings are safe, walkable and clean. It is also close to the old town, Lake Luzern, and other tourist attractions. The hotel itself is very clean and comfortable. I would definitely stay here again if I come to Luzern.

Leisure Family

10/10

Exceptional

05 Nov 2024

Charles

A very nice hotel, right next to the train station and many bus routes. While an older hotel, the rooms are up to date and well appointed. Staff very friendly and helpful. We were happy with our visit.

Leisure Partner

10/10

Exceptional

19 Oct 2024

Ralph

The staff were great, very informative and provided highlights of the area around the hotel. Perfect location to eateries bakeries, site-seeing, and train station. Room was a tad small, but all the other positives negates that issue.

Leisure Partner

8/10

Excellent

13 Oct 2024

Yueh Mei

Nice location, and friendly staff. Room is clean and classic but the bathroom is too small.

Leisure Friends

10/10

Exceptional

11 Oct 2024

Lisette

Hotel has a great location

8/10

Excellent

05 Oct 2024

George

Nice hotel, very Spartan room amenities.

Leisure Partner

4/10

Poor

24 Sep 2024

Istvan

The receptionist was extremely helpful upon arrival. Next day however there was terribly noisy construction work going on from about 9 am till 6 pm. Concrete breaking, hammering, drilling was virtually permanent. Complaint was not accepted so this was our worse hotel stay ever in a very convenient place near the old town of a beautiful city. The hotel did not gave any discount for the inconvenience only made our parking free.

10/10

Exceptional

21 Sep 2024

Lisa

Excellent service and so close to everything.

10/10

Exceptional

16 Sep 2024

Stephen

Close to everything

Leisure Partner

8/10

Excellent

15 Sep 2024

Qubai

Great location, convenient for everything. There are no USB ports in the hotel room. So please bring enough outlet adapters for various charging.

6/10

Pleasant

03 Sep 2024

Kant

Stayed here one night on a quick trip to Lucerne. Property is being renovated. Clean basic rooms, beds were comfortable. good location next to bahnhof and old town. No AC presumably due to renovations, no refrigerator so when I left my Swiss chocolate in the room and came back from sightseeing it was actually so hot in the room it was melted:(
Quite expensive for product offered at this time. If you’re going to spend the money perhaps book something a bit nicer this price point.

Leisure Partner

6/10

Pleasant

02 Sep 2024

Hiroko

Fantastic location! Breakfast OK. Wash cloth wasn’t replenished. Big bath tub, nice. Faced on big street and noisy even night time because of heavy traffic.

Leisure Family

10/10

Exceptional

30 Aug 2024

Ryan

Our room was comfortable, the staff was friendly and the hotel was conveniently located near the train station, the bus station and the river. We would definitely stay here again.

Leisure Partner

6/10

Pleasant

24 Aug 2024

Luis

Be sure you don't make the same mistake of going on a hot month. There is no AC and leaving the windows open in a busy street until late at night is not ideal. Also, it would have been great if Expedia told us that the hotel was under renovation and highlight that there is no AC. It is a high price to pay for just a hotel next to the tourist attractions.

Leisure Family

8/10

Excellent

28 Jul 2024

Verified traveler

“Warm and Cozy” in tbe summer

Great location to trains.
Cozy room with no view nor AC, but hotel offered a fan to help dry the sweat .
Staff was very helpful and location could not have been more convenient to trains

Partner

8/10

Excellent

19 Jul 2024

Andjela

The hotel was nice, rooms are decent. The building had lots of construction which waz annoying bc there was constant noise and no consideration for people who might want to sleep late. I was unlucky to get a room by the elevator/stairs so people are rude and loud.

Also was a little upon arrival i was enformed that i had breakfast included in my stay. I missed two days. That was unfortunate.

Overall close to station and walking around. Those are the perks.

Leisure Self

8/10

Excellent

02 Jul 2024

Thomas

The staff was outstanding. Very helpful and professional. Our room was too warm and the thermostat had fallen off the wall so no adjustments could be made. Open g the window led to a lot of street and crowd noise. The location was perfect.

Leisure Family

6/10

Pleasant

26 Jun 2024

Stephen

Tour oriented hotel across from train station. Excellent site to walk or use Swiss transportation. No ac. Staff slow to respond for requests for items. Breakfast just average,

Leisure Partner

4/10

Poor

10 Jun 2024

Gregory

This property is currently under renovation! Why would they even be open!!! I do not want to smell paint in the corridors leading to my room. The main entrance to the hotel is closed due to the renovation. While the rooms are neat and clean, getting to your room is another situation. The floors on level 2 and 3 are covered with taped down paper. There were pieces of sheetrock laying along the hallway walls. This is not an acceptable condition for the price paid. The hotel itself is very conveniently located adjavcent to the train station. There are pros and cons: convenience versus heavy traffic - both pedetrian and vehicular - outside the hotel.

Leisure Self

10/10

Exceptional

03 Jun 2024

James

Staff was wonderful and very helpful!

Leisure Partner

8/10

Excellent

21 May 2024

Thomas

Very good hotel. Limited but good breakfast for 25 CHP.

8/10

Excellent

13 Nov 2023

Haruko

Convenient location and modern interior

Leisure Self

10/10

Exceptional

17 Oct 2023

Michael

Room was great. 2 min walk from train station and Old Town. Front staff were awesome. A bit noisy with construction, but that stops during silent hours.

Leisure Partner

10/10

Exceptional

12 Oct 2023

Gary

Looked like recent remodeling done in very good order. Everything worked perfectly. Loved the instant hot water for the wife’s bath.

Leisure Partner

10/10

Exceptional

18 Sep 2023

Edwina

Friendly, helpful staff. Room very clean and spacious.