Magic

Switzerland , Lucerne
LUCERNE , Brandgässli, 1
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100 reviews shown

10/10

Exceptional

02 Apr 2026

Cristian

Bueno cómodo y favorable

10/10

Exceptional

02 Apr 2026

Jose

Nice, quiet and safe environment

10/10

Exceptional

01 Apr 2026

Howard

Everything was great except the breakfast but it wasnt that bad

10/10

Exceptional

01 Apr 2026

Mikayla

The staff was amazing!! And they are constantly working, cleaning, making improvements. It is 100% a safe environment for kids. And they have more toys/ things to do at the hotel than you could imagine. 1000/10 will be staying there again.

Family_with_children

10/10

Exceptional

31 Mar 2026

Pedro

Clean room breakfast was a big plus

Family_with_children

10/10

Exceptional

30 Mar 2026

Sherriann Bramble

This place is very family-friendly, my daughter enjoyed every bit of activities there at the fun station. The room was clean and the staff were helpful. I also love how the environment was smoke/vape free. There wasn’t much options for breakfast however breakfast was kids friendly and delicious. Oh and the lil quotes around the property was an added bit of positivity to look forward to.

Family_with_children

10/10

Exceptional

30 Mar 2026

Dariusz

Great place

8/10

Excellent

30 Mar 2026

Sonia

Yes, lunch was fresh but extremely crowded inside because most of the tables are inside in a small place.
Food is served by someone so, this makes a little uncomfortable.
Hotel is designed for little kids.
And rooms are a little small in my opinion

Family_with_children

10/10

Exceptional

30 Mar 2026

Rafael

We enjoyed our stay! I would suggest that the time for breakfast end at 10:00 am instead of 9:30am.
Plus luggage carts would be beneficial to assist during checkout.

Marianna Front Desk
Gabriel HSKP
Bonnie Cafeteria

They were all helpful and made our stay pleasant.

We will be back during our next vacation visit.
Ideally we would prefer a corner room to accommodate our service animal for our special needs daughter.
Thanks
Mr & Mrs R. Rivera

6/10

Pleasant

29 Mar 2026

Madeline

My family was not really pleased with the breakfast, I have never seen a hotel not offer apple, orange juice. Kids are not drinking Strawberry Kiwi water or lemonade for breakfast. No breakfast muffins, bagels or Dannon yogurt. This would work for a fancy adult hotel. To us the hotel felt old. You had great offering in the pool and toys for the kids however.

Family_with_children

10/10

Exceptional

27 Mar 2026

Gabriella

Family-friendly hotel. Included breakfast is a plus. Clean/comfy rooms.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Yoni

La propiedad es excelente en el personal y la instalación pero ya es la segunda vez que lo visito y lo que veo es que el desayuno no es continental como muestra y tiene muy poca variedad lo cual hace diferente solo los wafle de Mikey pero más tiene y persona en la mesa caliente la cual te da el servicio de preguantar cuánto Quieres , eso no lo veo de profesionalismo eso eso es lo que deberían cambiar o acomodar por lo demás todo es perfecto y excelente

Family_with_children

10/10

Exceptional

26 Mar 2026

ADestin

This was a very pleasant experience. The hotel was doing renovations, but the staff was accommodating for the small inconveniences. Every area was clean and all staff were pleasant. I look forward to staying here in the future.

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Linda

The breakfast was good, they had a wide range of options for you to choose from. The only thing was that the room was kind of cramped from putting too many tables in one room. The room was pretty good except the bed was pretty firm so it was hard to get situated to go to sleep. Also, you gotta give them a one hundred dollar security deposit and you don’t get it back at the end of your stay. Other than those three things I recommend staying there for a family vacation.

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Alecia

Absolutely amazing friendly fun & clean

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Juan Carlos Gonzalez

Our experience was very good, the efforts to improve the facilities and service are evident and the concept to focus on families is excellent. Will be back to this hotel for sure when the opportunity comes.

Family_with_children

10/10

Exceptional

23 Mar 2026

Brenda

Amazing place we loved.

2/10

Poor

23 Mar 2026

Florencia

To start,if you’re looking for a place to rest,especially after a long day at the parks,this is not the place.We stayed for two nights and were unable to sleep past 7am on either morning.On the first day,the maintenance staff made excessive noise with cleaning carts and spoke very loudly in the hallways. On the second day,again at 7am,the hotel carried out maintenance work in the parking lot using loud machinery, waking us up once more.We were told this “had to be done,” but this level of disruption is unacceptable. Maintenance should be scheduled after checkout hours or,at the very least,guests should be clearly informed in advance.On our second night,the hotel parking lot was completely closed, forcing us to park in a nearby museum lot that did not feel safe,with a homeless individual nearby.The front desk informed us there was parking available elsewhere on the property,which turned out to be untrue.Additionally, the hotel charges a “resort fee” that supposedly includes parking, breakfast,and amenities.However,this fee was not justified,there was no parking available,and we were unable to enjoy breakfast due to being woken up early by excessive noise while traveling with a baby.At checkout,I requested to file a complaint,but the front desk staff responded in an unprofessional manner,without offering any apology.When I asked to speak with a manager,I was given an email address to submit my complaint.Overall,this was a very disappointing experience,and I would not recommend

Family_with_children

6/10

Pleasant

23 Mar 2026

Yunami

The breakfast taste is very bad

Family_with_children

6/10

Pleasant

22 Mar 2026

Izaheidy

They need to do better with their complimentary breakfast, the front desk never answers the phone

Family_with_children

10/10

Exceptional

22 Mar 2026

Shawn

My granddaughter loved this hotel. She played for hours in the play area and went swimming. We were hesitant after reading reviews but glad we chose this hotel. Great value kids resort without the high prices of other resorts.

Family_with_children

8/10

Excellent

22 Mar 2026

shani

This property is a small hotel resort thats not to far from Disney and local area attractions. I was kind of uncertain due to some of the reviews that I was reading. But the room and grounds were very clean. And cleaning crew you can see them cleaning and sanitatizing everything from the childrens play areas. This is the perfect resort if you have small kids 10 and under. And dont want the big crowds of the parks. The complinatary breakfast is buffet style but you do have staff helping serving the hot items. There is a 100.00 deposite hold for checking in
I would also ask for poolside rooms. If available. There are stores walking distance from resort. I would absolutely book again in the future.

Family_with_children

2/10

Poor

21 Mar 2026

Tiffany

This was one of the most disgusting stays I’ve ever experienced. The room was clearly not cleaned at all. There was hair not only all over the bed, but even on the box spring cover—which is something that should never be exposed, let alone dirty. To make matters worse, there was hair stuck to the shower wall as well.

I was so uncomfortable with the condition of the room that I had to go out and buy my own sheets and pillowcases just to be able to lay down. Even then, I barely slept because I couldn’t shake the feeling that nothing in that room had been properly cleaned or sanitized.

This is completely unacceptable for any hotel, let alone a resort. Cleanliness should be the bare minimum, and this place failed miserably. I would strongly advise anyone to avoid staying here.

Family_with_children

6/10

Pleasant

21 Mar 2026

Hannah

A lot of highs and a lot of lows but overall it is a good spot if you are simply wanting a place to stay near disney and you have little ones. See more about my experience below:

Highs:

Popup foam bubble party
This was one of the highlights of our stay. Basically there was a huge foam machine spewing out foam bubbles on day 2 of our stay. My kids had so much fun and so did the grown-ups (granted I've always wanted to go to a foam party).

Pool
Having access to a nice sized pool with cabanas at no extra charge. Only downside was there were never enough

10/10

Exceptional

21 Mar 2026

Kanta and Yuko

子どもにはとてもいい

8/10

Excellent

20 Mar 2026

Holly

Some of the rooms need an update but overall great place to stay

Partner

10/10

Exceptional

20 Mar 2026

Joanna

Excellent 100%

Family_with_children

4/10

Poor

20 Mar 2026

John

It was so so

Family_with_children

2/10

Poor

19 Mar 2026

Alejandro

Breakfast is not good ,a worker will ask you if you want 2 or 3pcs of meatballs and you can’t get it by yourself,potatoes are soggy and not properly cook. NO microwave inside the room which is very inconvenient you have to go down the hallway just to reheat your food and it’s cold when we went there. They have something nice for the kids but still not worth the money. Choose other hotels with the same price and have better breakfast and facilities

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Priscila

Great place for kids! Very entertaining

4/10

Poor

19 Mar 2026

Heather

I did not know the hotel doors were on the outside. The room is pretty dated, could’ve been cleaner, but you pretty much get what you pay for. I was shocked because the photos are misleading. I canceled my room, was still charged after only being in the room 5 minutes, but I didn’t care. I just knew I didn’t want to stay there.

Self

10/10

Exceptional

18 Mar 2026

Bethaida

The Grandkids loved it and so did we and we are adults

10/10

Exceptional

18 Mar 2026

Jacqueline

Better than expected. The checkin was great. Staff super friendly and warm. The room was adequate for a quick stay and clean. The pinnacle os the play area - if you have younger kids. Huge playground with so many toys and play equipment and structures. My kids played for hours. Will definitely come back. Thank you

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

SHANNON

Staff was very friendly. Hotel amenities were very nice and clean. Beds were comfortable. The bathroom was incredibly small. Approximately 30 minutes from the airport. Lots of places to eat and shop around the hotel.

Partner

10/10

Exceptional

17 Mar 2026

Ria Candyd

Room is okay, small but if you just looking for you to sleep this is good. Room are outdated, reasonable price for free breakfast. Staff just okay, pool are clean. Family friendly

Family_with_children

10/10

Exceptional

16 Mar 2026

wayne

clean rooms staff very nice highly recommend

Friends_and_family Family

4/10

Poor

15 Mar 2026

Sherly

Is very inappropriate I with my husband in the room and the staffing housekeeping open the door never touch before to confirm is somebody there

Family

8/10

Excellent

14 Mar 2026

Debbie

Was charge 3 times for 2 rooms. Ordered food from Tutto Exquisito Cafe, took an hour for 2 coffees, croissant and 2 bacon croissants.

6/10

Pleasant

13 Mar 2026

Ekenebukechukwu

Small size rooms, especially bathroom, Gives more of Motel vibes than actual Hotel. Really good breakfast, just not the waffles, lol. Very kid friendly. My kids LOVED it - pool, playground, characters showing up at breakfast. Some games that required balls/rackets required you to leave your ID before they release them so in case misplaced they would charge you, which made sense but they didn’t have a set charge per item when i asked. It seemed like they would make up the cost on the go, which i thought was odd, so we didn’t play with those options, lol

Family_with_children

8/10

Excellent

12 Mar 2026

Jose

This Hotel is good located in a Safe Area!

Around you can find restaurants, cafeterias, and Disney gift Shops and is close to Disney atractionsace; It is great to childrens and they have a No Smoke and Vape Policy!

Family_with_children

6/10

Pleasant

12 Mar 2026

Santos

I would have given this hotel 5 stars if it wasn’t for the fact that they only clean your room every 3 days. I have never stayed somewhere where you only get room service every 3 days. My room trash was piling up and I had to request for new towels even though it clearly states in the policy that you get new towels everyday and the trash gets taken out everyday. Also when I called the front desk to ask why our room didn’t get serviced and ask for new towels the man was extremely rude and nasty and hung up on me mid conversation. I went to the lobby and asked him if he had hung up on me and he said yes I did with no care in the world. I had never experienced such treatment like this before. Apart from that this hotel caters to kids they had so much to do to entertain the kids. While at breakfast they have cartoon characters come out and great the kids (like SpongeBob) my son loved it. If they updated their policy on room service I would for sure stay here again.

Family_with_children

8/10

Excellent

11 Mar 2026

Alejandra Reyes

8/10

Excellent

10 Mar 2026

Francisco

Good place to come with the family, near by the Disney Parks.

Family_with_children

10/10

Exceptional

10 Mar 2026

Brittney

Looked for a last minute hotel close to Disney and cheap to spend a few days at before we headed out of state and this place didn’t disappoint. The room was stitch themed which was a surprise that both my kids and I loved. It was clean, beds were super comfy, and the pool and playground areas were great. We didn’t spend much time there, but the time we did spend was great! I will definitely stay there again!

Family_with_children

8/10

Excellent

10 Mar 2026

Gabriela

The rooms could use a change of furniture the ones in the room were a little outdated and scratched up. Other than that everything was clean and the service was great, my son loves the playgound.

Family_with_children

10/10

Exceptional

10 Mar 2026

noelia

El desayuno no es tan variado y desorganozado. Pero cumple con su motivo. El caballero que nos recibio muy amable.

Family_with_children

8/10

Excellent

10 Mar 2026

Estrellita

Staff are kind from lobby and breakfast but bed is uncomfortable including blankets, they’re hard and old. I did laundry and had breakfast but they didn’t even wait for us to remove ourselves and put it to dryer, instead, staff remove all of them and put them on top of the dryer even no one wanted to do laundry aside from us. Our room is beside laundry area which is very noisy even at nights, non stop laundry for the staff. Refrigerator needs to have freezer as well. This is Linda motel type

Friends_and_family Family

8/10

Excellent

09 Mar 2026

jason

Got in late s couldnt enjoy all the amenities. Everything looked really nice.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Rachael

The property is adorable! It's clean and the kids loved it!

Family_with_children

10/10

Exceptional

09 Mar 2026

JOSE ANTONIO

Very clean and great staff!

8/10

Excellent

09 Mar 2026

Brittney

We would like the housekeeping more then every 3 days. (our 5 year old got sick) we asked for just clean linen and when we returned back to the hotel after a LONG day, the beds still weren’t made. I had even striped the beds myself because I felt bad. After going back to the front desk to ask again for clean bedding, we were handed clean sheets for one bed. Which I just made myself, but isn’t one of the nice things about staying in a hotel not having to make your own bed?…

Family_with_children

10/10

Exceptional

09 Mar 2026

Jodie

The rooms were clean the outside area for the kids was amazing It was nice letting my kids run and play outside. They have a huge kids area well taken care of. The pool was nice and big with tons of cabanas for family’s to sit under.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Isabelle

Tout le monde nous salut et sont souriant

Friends_and_family Family

6/10

Pleasant

08 Mar 2026

Luis Jorge Medina

The room are old

10/10

Exceptional

07 Mar 2026

Melissa

Amazing for families and kids

Family_with_children

8/10

Excellent

07 Mar 2026

Ashley

Remodeled room and was clean. Outside property needs an update. They have a free shuttle but only goes to certain parks. The shuttle has only one time heading to the parks and only one time heading back to the hotel. We did not have time for the breakfast so I’m not sure how that was.

Friends_and_family Family

6/10

Pleasant

07 Mar 2026

Wilson

Should a better menu, it repeats like every 2-3 days, the same the same menu, very limited choice, at one point you don't feel to eat there, no bagels, not really choice of yogourts, cafe was super bad, and keep going

Friends_and_family Family

6/10

Pleasant

06 Mar 2026

Jaylynn

Room was clean. Kids activities were amazing, our kids were so happy. The staff was so kind and helpful, especially the woman we checked in with. But our shower water didn’t work, which we didn’t realize until right before our early flight so that was a bummer.

Family_with_children

10/10

Exceptional

06 Mar 2026

Cynthia

This is a very Family friendly hotel they really are involve in family activities.

Family_with_children

2/10

Poor

06 Mar 2026

Maicol E Rave

Pool was not cleaned, when our clothes dried they all smelled like urine, it was horrendous. Breakfast was gross, towels were also dirty. The smelled like food and had stains, the bed sheets also had stains. How can anyone promote this property to kids ???

Family_with_children

10/10

Exceptional

06 Mar 2026

Christian

Clean room, everything was clean, the property is amazing and the personal is amazing

Family_with_children

8/10

Excellent

05 Mar 2026

John

Good

Self

10/10

Exceptional

04 Mar 2026

Yamila

Magic place for kids

Family_with_children

10/10

Exceptional

04 Mar 2026

Glenda

Great staff and breakfast!

Family_with_children

10/10

Exceptional

02 Mar 2026

Jenny

The staff were incredibly kind and friendly, and there was plenty of clean, spacious play areas focused on kids. We felt very comfortable during our visit, and it truly felt like we were there to relax and have fun. We had a wonderful time overall.

Family_with_children

10/10

Exceptional

02 Mar 2026

Giordano

Muy buenos

Pet

2/10

Poor

02 Mar 2026

Carrie

I was shocked that this property was affiliated with Wyndham. The first room I had had hair in the bed as if sheets were never cleaned or removed from the bed. The second room had had a smell to it, shampoo container was empty, and walls are very thin. I would never recommend this.

Self

10/10

Exceptional

01 Mar 2026

Brittney

The staff is amazing, the breakfast buffet was more than I expected and the rooms are themed! The kids LOVED it- we will definitely be back

Family_with_children

4/10

Poor

01 Mar 2026

Daniela

I never do reviews but I would not recommend this hotel to anyone. The walls are made of paper. Every single morning I was woken up by people on their way to breakfast. It’s so loud it felt like people were in the room with me talking loudly. Also no one cleaned the room in the 3 nights we stayed there. There was also a bug in the bathroom. Terrible experience. The only good thing was that it’s located fairly close to the parks and breakfast was good despite it being packed.

Family_with_children

10/10

Exceptional

01 Mar 2026

Jessica

Room was clean and beautiful, breakfast is amazing, staff is kind, great location! I will definitely come back next trip.

Family

10/10

Exceptional

28 Feb 2026

yesenia

It was so welcoming me just wish we had microwave in the rooms instead of going outside, but by far it was one of the awesome experience

Family

8/10

Excellent

27 Feb 2026

Janning

Friendly staff. Definitely geared towards the kiddos.

10/10

Exceptional

27 Feb 2026

Brayan

Cleaner team is really amazing,hotel is beautiful,honestly is amazing

8/10

Excellent

25 Feb 2026

Jyothirmayee

Like the themed rooms, breakfast area is good

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

JUSTIN

Everything was wonderful.

Family_with_children

10/10

Exceptional

25 Feb 2026

Carlos

Excellent

4/10

Poor

24 Feb 2026

Ariel

The room was cleaned every 3 days thats fine but they dont remove the garbage every day. This is a hotel for families with kids. The smell of the diapers in the rooms was disgusting. Also, there was a strong smell of gas outside of the laundry room. A leak of gas could very dangerous. We reported it at the front desk. They have a good kids area with toys and an outside playground. Breakfast is not great

Also, outside of thd

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Dayna

We enjoyed our stay and would return.
The room was relatively clean and updated.
The amenities and staff are what make this place really shine! Tons of play equipment for kids of all ages, nice relaxing pool + chairs/loungers, and they even had a bubble party for the kids!
The place is rather religious which is worth noting even though we didn’t mind it - just didn’t realize it at booking. (They play worship music + have Godly posters).
As stated We would return + enjoyed our stay.
Definitely worth a visit!

Family_with_children

10/10

Exceptional

22 Feb 2026

Juliana

Clean room

Family_with_children

6/10

Pleasant

21 Feb 2026

Daphney

The room was just OKAY; it needs more outlets to charge electronics and looks a bit outdated. All those huge decor pillows for what? No room-cleaning service until the third day of the stay. I do not believe it’s worth the price, place looks like it was an old-style motel refurbished. The only positive thing is the playground area for kids that looks clean and well taken care of toys. Breakfast is only from 7:30-9:30am which doesn’t give enough time for guests/ kids to wake up a bit later. Not once did I see a character, Mickey, Minnie, or any other in the area. Also, I had asked for the birthday package for my two kids, and never got it delivered yet they were quick to charge the fee. I had to ask them back for the refund. Honestly save your money go somewhere else not worse than the hype these influencers and social media say about this place, obviously they are getting paid and getting in the place for free.

Family_with_children

8/10

Excellent

20 Feb 2026

Linden

All in all, this resort was a decent place to stay! Kids friendly, close to theme parks, good breakfast and staff were friendly and helpful! They only things that I wish would be better is if the rooms were more sound proof… we could hear everything outside our door and in the room beside us.

Partner

6/10

Pleasant

17 Feb 2026

Aimee

Breakfast need to improve

8/10

Excellent

17 Feb 2026

Jeanguy

Les cheveux dans salle de bain en arrière de la porte qui ont oublié de nettoyer

Friends_and_family Friends

6/10

Pleasant

17 Feb 2026

Dan

Room cleaning service could do better.

Family_with_children

8/10

Excellent

13 Feb 2026

Jennifer

We had a wonderful time! Cute resort centrally located to the parks, shops and restaurants. Plus, the set up is perfect for families with kids.

Leisure Family_with_children

8/10

Excellent

13 Feb 2026

Darren

Clean room staff was friendly

10/10

Exceptional

13 Feb 2026

Jo-Ann

The staff was very friendly and helpful. Room was clean towels plentiful . breakfast was a different variety everyday, pool and property well taken care of. Would definitely return

10/10

Exceptional

13 Feb 2026

Jose

Excellent location!

Leisure Family

8/10

Excellent

11 Feb 2026

Claribel

El piso de la habitacion que teniamos estaba roto y nos raspabamos par de veces en los pies nose podia caminar descalzo, en cuanto a la cama super comoda, el agua caliente, buena accesibilidad

Leisure

10/10

Exceptional

11 Feb 2026

debbie

Good staff, it’s a child’

2/10

Poor

09 Feb 2026

ivan

Book a room for 3 days and when I got to the place they had have my room away

Leisure Family

8/10

Excellent

07 Feb 2026

Jeffrey

Honestly, I wasn't sure what to expect when I booked this room. I'm a business traveler so it seemed a little odd for me to stay at a family resort. The place was fine. It was clean and surprisingly quiet for a place with alot of kids. Breakfast was good. I wish they'd get rid of the resort fee and just include it in the price, but I was expecting it and was clear I's pay for it at the hotel. The only issue I had was there is no microwave in the room. I'd stay here again.

Business Self

10/10

Exceptional

07 Feb 2026

Rodrigo

As always, amazing.

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Ana

El lugar, el personal amables y lindo

Leisure Family_with_children

10/10

Exceptional

02 Feb 2026

Hui Mei

The area for the kids was phenomenal. My kids didn't want to leave the area. The pool was warm and clean. The playground had a variety of equipment that was clean and well maintained. There was also a bouncy castle and little play area next to it. Plenty for the kids.
The room was small but modern and clean.
The breakfast space was large and organized by time slot so it didn't get too busy. The food was okay but adequate for the price of the stay.
The staff were friendly. They allowed us to keep our luggage there for a couple hours after we checked out. So that was very convenient and very much needed.
There was an IHOP next door and a Walgreens as well as a small grocery store nearby. All within five mins walking distance. I highly recommend this as a place to stay.

Leisure Family_with_children

2/10

Poor

02 Feb 2026

Oliger

The hotel was old and unkept. The breakfast was cheep and of very low quality. Nothing was as advertised. This should be marked at 1.5 stars, similar to a motel 6.

Business Family

10/10

Exceptional

31 Jan 2026

Ana

El staff muy amable, las áreas comunes son lindisimaa

Leisure Family_with_children

8/10

Excellent

29 Jan 2026

Carol

Very clean room. Went one night without a tv. They replaced it the next day. Also vinyl floor had a sharp corner standing up...couldve ripped soeones foot open...they took care of it immediately. The staff was awesome!!

Leisure

10/10

Exceptional

29 Jan 2026

Carmen Andrea

It was excelent for my one night stay in Orlando.
Everything was clean. The staff is professional and friendly.
Worth the price.

Business Self

4/10

Poor

28 Jan 2026

Tawny

Bathroom door wouldn’t close. Walls are paper thin and you can hear conversations from other rooms. I had an extra charge to my credit card with no explanation? I wouldn’t stay here again.

Business_and_leisure Family