Magic

Switzerland , Lucerne
LUCERNE , Brandgässli, 1
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100 reviews shown

8/10

Excellent

11 Mar 2026

Alejandra Reyes

8/10

Excellent

10 Mar 2026

Francisco

Good place to come with the family, near by the Disney Parks.

Family_with_children

10/10

Exceptional

10 Mar 2026

Brittney

Looked for a last minute hotel close to Disney and cheap to spend a few days at before we headed out of state and this place didn’t disappoint. The room was stitch themed which was a surprise that both my kids and I loved. It was clean, beds were super comfy, and the pool and playground areas were great. We didn’t spend much time there, but the time we did spend was great! I will definitely stay there again!

Family_with_children

8/10

Excellent

10 Mar 2026

Gabriela

The rooms could use a change of furniture the ones in the room were a little outdated and scratched up. Other than that everything was clean and the service was great, my son loves the playgound.

Family_with_children

10/10

Exceptional

10 Mar 2026

noelia

El desayuno no es tan variado y desorganozado. Pero cumple con su motivo. El caballero que nos recibio muy amable.

Family_with_children

8/10

Excellent

10 Mar 2026

Estrellita

Staff are kind from lobby and breakfast but bed is uncomfortable including blankets, they’re hard and old. I did laundry and had breakfast but they didn’t even wait for us to remove ourselves and put it to dryer, instead, staff remove all of them and put them on top of the dryer even no one wanted to do laundry aside from us. Our room is beside laundry area which is very noisy even at nights, non stop laundry for the staff. Refrigerator needs to have freezer as well. This is Linda motel type

Friends_and_family Family

8/10

Excellent

09 Mar 2026

jason

Got in late s couldnt enjoy all the amenities. Everything looked really nice.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Rachael

The property is adorable! It's clean and the kids loved it!

Family_with_children

10/10

Exceptional

09 Mar 2026

JOSE ANTONIO

Very clean and great staff!

8/10

Excellent

09 Mar 2026

Brittney

We would like the housekeeping more then every 3 days. (our 5 year old got sick) we asked for just clean linen and when we returned back to the hotel after a LONG day, the beds still weren’t made. I had even striped the beds myself because I felt bad. After going back to the front desk to ask again for clean bedding, we were handed clean sheets for one bed. Which I just made myself, but isn’t one of the nice things about staying in a hotel not having to make your own bed?…

Family_with_children

10/10

Exceptional

09 Mar 2026

Jodie

The rooms were clean the outside area for the kids was amazing It was nice letting my kids run and play outside. They have a huge kids area well taken care of. The pool was nice and big with tons of cabanas for family’s to sit under.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Isabelle

Tout le monde nous salut et sont souriant

Friends_and_family Family

6/10

Pleasant

08 Mar 2026

Luis Jorge Medina

The room are old

10/10

Exceptional

07 Mar 2026

Melissa

Amazing for families and kids

Family_with_children

8/10

Excellent

07 Mar 2026

Ashley

Remodeled room and was clean. Outside property needs an update. They have a free shuttle but only goes to certain parks. The shuttle has only one time heading to the parks and only one time heading back to the hotel. We did not have time for the breakfast so I’m not sure how that was.

Friends_and_family Family

6/10

Pleasant

07 Mar 2026

Wilson

Should a better menu, it repeats like every 2-3 days, the same the same menu, very limited choice, at one point you don't feel to eat there, no bagels, not really choice of yogourts, cafe was super bad, and keep going

Friends_and_family Family

6/10

Pleasant

06 Mar 2026

Jaylynn

Room was clean. Kids activities were amazing, our kids were so happy. The staff was so kind and helpful, especially the woman we checked in with. But our shower water didn’t work, which we didn’t realize until right before our early flight so that was a bummer.

Family_with_children

10/10

Exceptional

06 Mar 2026

Cynthia

This is a very Family friendly hotel they really are involve in family activities.

Family_with_children

2/10

Poor

06 Mar 2026

Maicol E Rave

Pool was not cleaned, when our clothes dried they all smelled like urine, it was horrendous. Breakfast was gross, towels were also dirty. The smelled like food and had stains, the bed sheets also had stains. How can anyone promote this property to kids ???

Family_with_children

10/10

Exceptional

06 Mar 2026

Christian

Clean room, everything was clean, the property is amazing and the personal is amazing

Family_with_children

8/10

Excellent

05 Mar 2026

John

Good

Self

10/10

Exceptional

04 Mar 2026

Yamila

Magic place for kids

Family_with_children

10/10

Exceptional

04 Mar 2026

Glenda

Great staff and breakfast!

Family_with_children

10/10

Exceptional

02 Mar 2026

Jenny

The staff were incredibly kind and friendly, and there was plenty of clean, spacious play areas focused on kids. We felt very comfortable during our visit, and it truly felt like we were there to relax and have fun. We had a wonderful time overall.

Family_with_children

10/10

Exceptional

02 Mar 2026

Giordano

Muy buenos

Pet

2/10

Poor

02 Mar 2026

Carrie

I was shocked that this property was affiliated with Wyndham. The first room I had had hair in the bed as if sheets were never cleaned or removed from the bed. The second room had had a smell to it, shampoo container was empty, and walls are very thin. I would never recommend this.

Self

10/10

Exceptional

01 Mar 2026

Brittney

The staff is amazing, the breakfast buffet was more than I expected and the rooms are themed! The kids LOVED it- we will definitely be back

Family_with_children

4/10

Poor

01 Mar 2026

Daniela

I never do reviews but I would not recommend this hotel to anyone. The walls are made of paper. Every single morning I was woken up by people on their way to breakfast. It’s so loud it felt like people were in the room with me talking loudly. Also no one cleaned the room in the 3 nights we stayed there. There was also a bug in the bathroom. Terrible experience. The only good thing was that it’s located fairly close to the parks and breakfast was good despite it being packed.

Family_with_children

10/10

Exceptional

01 Mar 2026

Jessica

Room was clean and beautiful, breakfast is amazing, staff is kind, great location! I will definitely come back next trip.

Family

10/10

Exceptional

28 Feb 2026

yesenia

It was so welcoming me just wish we had microwave in the rooms instead of going outside, but by far it was one of the awesome experience

Family

8/10

Excellent

27 Feb 2026

Janning

Friendly staff. Definitely geared towards the kiddos.

10/10

Exceptional

27 Feb 2026

Brayan

Cleaner team is really amazing,hotel is beautiful,honestly is amazing

8/10

Excellent

25 Feb 2026

Jyothirmayee

Like the themed rooms, breakfast area is good

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

JUSTIN

Everything was wonderful.

Family_with_children

10/10

Exceptional

25 Feb 2026

Carlos

Excellent

4/10

Poor

24 Feb 2026

Ariel

The room was cleaned every 3 days thats fine but they dont remove the garbage every day. This is a hotel for families with kids. The smell of the diapers in the rooms was disgusting. Also, there was a strong smell of gas outside of the laundry room. A leak of gas could very dangerous. We reported it at the front desk. They have a good kids area with toys and an outside playground. Breakfast is not great

Also, outside of thd

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Dayna

We enjoyed our stay and would return.
The room was relatively clean and updated.
The amenities and staff are what make this place really shine! Tons of play equipment for kids of all ages, nice relaxing pool + chairs/loungers, and they even had a bubble party for the kids!
The place is rather religious which is worth noting even though we didn’t mind it - just didn’t realize it at booking. (They play worship music + have Godly posters).
As stated We would return + enjoyed our stay.
Definitely worth a visit!

Family_with_children

10/10

Exceptional

22 Feb 2026

Juliana

Clean room

Family_with_children

6/10

Pleasant

21 Feb 2026

Daphney

The room was just OKAY; it needs more outlets to charge electronics and looks a bit outdated. All those huge decor pillows for what? No room-cleaning service until the third day of the stay. I do not believe it’s worth the price, place looks like it was an old-style motel refurbished. The only positive thing is the playground area for kids that looks clean and well taken care of toys. Breakfast is only from 7:30-9:30am which doesn’t give enough time for guests/ kids to wake up a bit later. Not once did I see a character, Mickey, Minnie, or any other in the area. Also, I had asked for the birthday package for my two kids, and never got it delivered yet they were quick to charge the fee. I had to ask them back for the refund. Honestly save your money go somewhere else not worse than the hype these influencers and social media say about this place, obviously they are getting paid and getting in the place for free.

Family_with_children

8/10

Excellent

20 Feb 2026

Linden

All in all, this resort was a decent place to stay! Kids friendly, close to theme parks, good breakfast and staff were friendly and helpful! They only things that I wish would be better is if the rooms were more sound proof… we could hear everything outside our door and in the room beside us.

Partner

6/10

Pleasant

17 Feb 2026

Aimee

Breakfast need to improve

8/10

Excellent

17 Feb 2026

Jeanguy

Les cheveux dans salle de bain en arrière de la porte qui ont oublié de nettoyer

Friends_and_family Friends

6/10

Pleasant

17 Feb 2026

Dan

Room cleaning service could do better.

Family_with_children

8/10

Excellent

13 Feb 2026

Jennifer

We had a wonderful time! Cute resort centrally located to the parks, shops and restaurants. Plus, the set up is perfect for families with kids.

Leisure Family_with_children

8/10

Excellent

13 Feb 2026

Darren

Clean room staff was friendly

10/10

Exceptional

13 Feb 2026

Jo-Ann

The staff was very friendly and helpful. Room was clean towels plentiful . breakfast was a different variety everyday, pool and property well taken care of. Would definitely return

10/10

Exceptional

13 Feb 2026

Jose

Excellent location!

Leisure Family

8/10

Excellent

11 Feb 2026

Claribel

El piso de la habitacion que teniamos estaba roto y nos raspabamos par de veces en los pies nose podia caminar descalzo, en cuanto a la cama super comoda, el agua caliente, buena accesibilidad

Leisure

10/10

Exceptional

11 Feb 2026

debbie

Good staff, it’s a child’

2/10

Poor

09 Feb 2026

ivan

Book a room for 3 days and when I got to the place they had have my room away

Leisure Family

8/10

Excellent

07 Feb 2026

Jeffrey

Honestly, I wasn't sure what to expect when I booked this room. I'm a business traveler so it seemed a little odd for me to stay at a family resort. The place was fine. It was clean and surprisingly quiet for a place with alot of kids. Breakfast was good. I wish they'd get rid of the resort fee and just include it in the price, but I was expecting it and was clear I's pay for it at the hotel. The only issue I had was there is no microwave in the room. I'd stay here again.

Business Self

10/10

Exceptional

07 Feb 2026

Rodrigo

As always, amazing.

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Ana

El lugar, el personal amables y lindo

Leisure Family_with_children

10/10

Exceptional

02 Feb 2026

Hui Mei

The area for the kids was phenomenal. My kids didn't want to leave the area. The pool was warm and clean. The playground had a variety of equipment that was clean and well maintained. There was also a bouncy castle and little play area next to it. Plenty for the kids.
The room was small but modern and clean.
The breakfast space was large and organized by time slot so it didn't get too busy. The food was okay but adequate for the price of the stay.
The staff were friendly. They allowed us to keep our luggage there for a couple hours after we checked out. So that was very convenient and very much needed.
There was an IHOP next door and a Walgreens as well as a small grocery store nearby. All within five mins walking distance. I highly recommend this as a place to stay.

Leisure Family_with_children

2/10

Poor

02 Feb 2026

Oliger

The hotel was old and unkept. The breakfast was cheep and of very low quality. Nothing was as advertised. This should be marked at 1.5 stars, similar to a motel 6.

Business Family

10/10

Exceptional

31 Jan 2026

Ana

El staff muy amable, las áreas comunes son lindisimaa

Leisure Family_with_children

8/10

Excellent

29 Jan 2026

Carol

Very clean room. Went one night without a tv. They replaced it the next day. Also vinyl floor had a sharp corner standing up...couldve ripped soeones foot open...they took care of it immediately. The staff was awesome!!

Leisure

10/10

Exceptional

29 Jan 2026

Carmen Andrea

It was excelent for my one night stay in Orlando.
Everything was clean. The staff is professional and friendly.
Worth the price.

Business Self

4/10

Poor

28 Jan 2026

Tawny

Bathroom door wouldn’t close. Walls are paper thin and you can hear conversations from other rooms. I had an extra charge to my credit card with no explanation? I wouldn’t stay here again.

Business_and_leisure Family

10/10

Exceptional

27 Jan 2026

Keisha

Si este lugar fue uno de los mejores que e visitado en Florida cuartos limpios el lugar y el ambiente increíble y las personas super Genial, con muy buena ac

6/10

Pleasant

27 Jan 2026

Jessica

The staff was GREAT and everything else satisfactory.

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

CHING YAN

The room is very clean and all the staffs are so polite and welcoming!!

Leisure Family

8/10

Excellent

24 Jan 2026

Thonette

Place was clean. Lots of welcoming and friendly decors.
Outside was a bit noisy in the morning.
All in all, it was an ok stay.

Friends_and_family Family

6/10

Pleasant

23 Jan 2026

patricia

The staff were amazing, the breakfast was good. But our room was across from the parking lot so it was very disruptive, lots of cars coming and going, the walls are paper thin. You can hear everyone talking as they pass the room. We also had an adjoining room and we can hear the ppl next door, conversations and what they were watching on TV. They were laughing and we could hear it all. The beds were comfortable and the rooms were clean. Just didn't like the location.

Leisure Family_with_children

6/10

Pleasant

23 Jan 2026

Anastasiia

I travel constantly and have stayed in countless hotels, so I know what reasonable hospitality looks like. Most hotels will allow early check-in if a room is ready or at least store luggage for free. This hotel did neither.

We were charged $10 just to hold our luggage, and then asked to pay even more money for early check-in. We were exhausted from traveling, so we agreed — expecting at least a decent room.

Instead, we were given the worst room in the hotel, directly next to the maintenance office.

From early morning onward, there was nonstop noise — tools, banging, doors slamming — making it impossible to rest. After paying extra specifically to check in early and relax, we ended up with less sleep and more stress.

It honestly felt unfair and disrespectful as a guest. If a hotel is going to charge extra for early check-in, the room provided should not be one with constant noise and disturbances. At the very least, guests should not be charged extra for a room in such poor condition.

This stay left us frustrated, exhausted, and deeply disappointed. I would not have minded waiting or storing luggage if I had known we would be paying more money for a worse experience.

Leisure Partner

6/10

Pleasant

22 Jan 2026

MARIA

I really did not appreciate the fact that upon arrival, they charged me with an extra 50% (resort fee or whatever they want to call such a scam). If at least the $35 extra will be compensated by a good breakfast, It would be fine, but the breakfast was cheap and poor.

Leisure Friends

6/10

Pleasant

22 Jan 2026

Keshia

Staff was very friendly .

10/10

Exceptional

21 Jan 2026

Dailin

Second time in this property and will keep coming back. Staff is very friendly and helpful, great location and the rooms are spotless and well maintained. Also the common areas are very clean and they have lots of options for the kids. Breakfast is very good too!

Leisure

8/10

Excellent

20 Jan 2026

Kenneth

Room had been updated and was comfortable. Better suited for families with smaller children. Overall not a bad stay.

8/10

Excellent

19 Jan 2026

Reza

Breakfast was weak

10/10

Exceptional

19 Jan 2026

Tiffany

We knew booking that it wasn’t the absolute nicest hotel, however, we really enjoyed our stay here! Truly best price since we were barely at the hotel complex due to a planned Disney trip! Perfect bang for our buck to lay our heads, shower, and safe for our pet to stay while we were in the park. Staff was phenomenal and friendly. The outdoor space would’ve been wonderful if it were warmer during our trip. I would highly recommend this place if you plan to go to Disney!

Leisure Family_with_children

6/10

Pleasant

19 Jan 2026

Reza

Everything was good. Breakfast could be little better.

Leisure Family

8/10

Excellent

18 Jan 2026

Reza

Breakfast is weak.

6/10

Pleasant

18 Jan 2026

Daniel

This is basically a motel that was painted and fixed up. It was comfortable and clean but definitely NOT A RESORT and doesn’t warrant a RESORT FEE.

Friends_and_family Family

6/10

Pleasant

18 Jan 2026

Bea

Pros: bed was comfortable. convenient location. nice breakfast.

Cons: traffic noise. hair in bathtub. No tv remote. hotel doesn't honor stated Expedia VIP perk ($10 credit for food and soft drink) instead they give a bottle of water and snack size chip bag without choice of flavor.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Alexander

Everything was awesome

Leisure Partner

10/10

Exceptional

13 Jan 2026

Prathyusha

Yes healthy breakfast with nice kid and family friend environment for playing and seating..Liked it a lot

Leisure Family_with_children

10/10

Exceptional

12 Jan 2026

John

Everything was great! You see the staff constantly on their feet making sure everything looks great! Loved the heated pool! We stayed here for our Disney trip and we had no complaints! Would come again!

Leisure Family_with_children

2/10

Poor

11 Jan 2026

Joynae Alicia

The first thing to note is that this property is not a resort but a motel. My check-in experience was disappointing, and it appeared that the staff favored Spanish-speaking guests. Despite seeing that I was traveling with a small child, a stroller, and a booster seat, the front desk still assigned me to a second-floor room even though there is no elevator, which was extremely inconvenient and uncomfortable.
The room itself was not clean, there was hair in the bathtub and roaches present. Additionally, I experienced a skin reaction during my stay; I am unsure whether it was caused by bed bugs or hives, but I do have photos documenting this.
While the location is decent and the children’s play area was a positive feature, I will not be staying here again and do not recommend this property.

Leisure Family_with_children

2/10

Poor

11 Jan 2026

Antônio Ferreira Silva

Terrible

Business Self

8/10

Excellent

10 Jan 2026

Adriana

Room was nice and clean. TV did not work but staff was able to help right away. Will come back again

Leisure Family

2/10

Poor

09 Jan 2026

Jeanette

Pool was not heated as advertised. They charge resort fees for no reason because we spent our days in disney on most days, our room wasn't cleaned not once and no trash was even pucked up. Very Much Motel Vibes !

Leisure Family_with_children

10/10

Exceptional

06 Jan 2026

Corimar

Excelente Ambiente Familiar y la atención del personal de calidad súper recomendado

Leisure Family

10/10

Exceptional

06 Jan 2026

Muneesh

Our stay at this hotel was absolutely wonderful — especially for families with young kids! From the moment we arrived, it was clear that kids are a priority here. The huge play area is a standout feature: spacious, well‑designed, and perfect for all ages. Little ones could run, climb, and explore for hours, while older kids enjoyed the variety of activities and open space.
Each morning, the continental breakfast was both convenient and delicious, with plenty of options to satisfy picky eaters and parents alike. The real delight was the Disney character appearances — surprise visits that brought so much joy and excitement to the kids’ breakfast routine.
Another huge plus: the entire property is 100% smoke‑free, which made our stay feel clean, fresh, and safe for the whole family.
Comfortable rooms, friendly staff, and thoughtful kid‑centric touches throughout make this hotel a top pick for families. We’d happily return!

Leisure Family_with_children

2/10

Poor

05 Jan 2026

Johana Alvarez

Is not a resort and the only good things that they have is Mickey and Minnie for breakfast, and the employees were nice and helpful. The water in the pool was cold, the bedroom needs a renovation, the bathroom had a “pink mold” around floors and doors

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

RACHEL

The lady at the front desk on Tuesday night was not friendly and pleasant, but overall experience was good. The play area was our favorite.

Leisure Family

10/10

Exceptional

05 Jan 2026

Deborah

Clean, good customer service.

10/10

Exceptional

04 Jan 2026

Diane

The value, cleanliness, quality for the money.

Friends_and_family Family

2/10

Poor

03 Jan 2026

Sesia

Magic Moments Resort & Kids Club is NOT a resort, its a motel. Breakfast was horrible, nothing as shown in the images. The only popular item was the waffle maker, they control your portions which aren't enough to feed a toddler and menu options didn't make sense. The room had a vanity with no chair, no electrical outlets available and warm water was an issue. Wifi never connected and we had a hard time sleeping since the beds were very squeaky.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Denis

Room is clean, all is good, only my refrigerator didn't work and I lost all my food, but we have fantastic breakfast. I received regular room like in ordinary hotel with no any thematic decorations, not same like on photos when I booked.

Leisure Family

10/10

Exceptional

03 Jan 2026

Adelbert

The room was clean, the bed (and the mattress) was very comfortable! Services (including security) and the breakfast experience were both great. Free parking and amenities were also nuch appreciated.

Partner

10/10

Exceptional

03 Jan 2026

Courtney

Awesome amenities, especially for kids.

Leisure Family

10/10

Exceptional

02 Jan 2026

Amanda

Our family loved this hotel.

Leisure Family

10/10

Exceptional

01 Jan 2026

Clean room, friendly staff and close to Disney World.

2/10

Poor

30 Dec 2025

Aruna Devi

I feel compelled to share this review so others don’t end up with the experience we had. Although the property calls itself a “resort,” the rooms are essentially motel rooms. They do have a separate building for the lobby, a dining area, and a small toddler play area with artificial grass — but the quality stops there.

The rooms were the biggest disappointment.
When we first saw the motel-style buildings, we were shocked. After checking in, the rooms looked nothing like the photos online. They were cramped, difficult to move around in, and very poorly designed. The bed was okay, but the rest of the room was extremely inconvenient.

The bathroom tub was hard to operate and took time to get the shower running.

Water clogged in the tub every time.

There was no proper place to hang clothes — just a holder placed directly above the toilet, which is completely impractical.

No bedside lamp, and the only standing lamp had a button so low that you have to sit on the couch and lean down carefully just to turn it on and off.

Only one usable power outlet in the entire room. We had to unplug the fridge just to charge a laptop.

Shuttle service is misleading.
They advertise shuttle service to Disney and Universal, but it’s actually a shared shuttle with multiple hotels. There is only one morning departure (8:30 AM) and one return time (4:30 PM). That return time is unrealistic for anyone visiting the parks from out of state.
On top of that, they drop you far from the actual parks, req

Leisure Family

10/10

Exceptional

30 Dec 2025

Valeria

Everything was wonderful! Will definitely stay again if we return to Orlando. The staff was amazing and helpful.

Leisure Family_with_children

6/10

Pleasant

30 Dec 2025

Barbara

The coffee machine broke and I had to purchase my morning