Name: Grand Hotel National Luzern
Address: Haldenstrasse 4 Lucerne 6006 Switzerland, Lucerne, 6006, CH

Grand Hotel National Luzern

Lucerne · Switzerland

Haldenstrasse 4 Lucerne 6006 SwitzerlandView location

100 reviews shown

10/10

Exceptional

27 Jul 2026

Zoraya

Great location; comfortable rooms

10/10

Exceptional

23 Jul 2026

Scott

We had a beautiful suite overlooking Lake Lucerne. The staff from the bell staff to front desk to the restaurant personnel to the maid service could not be better. Their training program must be excellent!!!

10/10

Exceptional

07 Jul 2026

Jennifer

Great hotel. Excellent food options! We were very impressed with the food at the brasserie. Our room was perfect and we loved the layout. Our only complaint iwas that they shut the bar down for a private party at 10pm. We found that very odd and disappointing that we couldn’t have a night cap at our hotel. But it was obviously not the end of the world. We felt they should have rented out a private spaces to the group and not block hotel guests from using the hotel bar.

Friends_and_family Friends

8/10

Excellent

05 Jul 2026

Rosenaz

The room was a bit outdated but comfortable beds. The property is located in a nice area but definitely needs upgrades.

Family_with_children

10/10

Exceptional

03 Jul 2026

QiMao

Great hotel, excellent service. Decent restaurants in the hotel.

Partner

10/10

Exceptional

24 Jun 2026

Sharon

The staff was amazing. They provided wonderful recommendations and took care of all of our needs. We enjoyed all the restaurants and the pool. The view and location are the best In Lucerne.

Family

10/10

Exceptional

22 Jun 2026

Alessandra

The hotel was lovely and the staff was tremendously helpful.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Valerie

Everything was wonderful.

Wine glasses in the room might have been nice but minor complaint.

Definitely recommended

Family

10/10

Exceptional

09 Jun 2026

Donnelle

Beautiful hotel with beautiful views. Everyone was wonderful and welcoming. Restaurant food was delicious. Would stay again anytime!!

Friends_and_family Family

2/10

Poor

08 Jun 2026

Sandra

No AC and messy logistics

Family

4/10

Poor

04 Jun 2026

Krystal

I would not recommend this hotel. While it possesses a favorable location, the quality of the food at 3 of the 4 restaurants has been unsatisfactory, the pricing is excessively high, and the service standards are significantly below average.
The hotel itself has not been properly maintained and appears to be deteriorating.

Family

10/10

Exceptional

25 May 2026

Krystal

A stunning hotel! Everything was lovely, the room, the amenities, the views and location. I would stay again 10/10

10/10

Exceptional

21 May 2026

Sami

One couldn’t hope for a better hotel in Lucerne! From the huge room with giant windows and Juliette balconies overlooking the lake, to the incredible architecture of the building, the modern spacious bathroom, and the incredible service and hospitality of the staff, this property is 10/10 in every way. Highly recommend!

Partner

10/10

Exceptional

19 May 2026

Chandrahas

Breakfast menu was great. The staff was exceptional. Excellent location

Partner

8/10

Excellent

14 May 2026

Tallin

Room was incredible and hotel itself was very clean and friendly, pool is perfectly useable and just warm enough for a comfortable swim, location is also great. Our only issue with this hotel was the restaurants, prices were EXTREMELY high and portion sizes are laughable.. If you stay here I recommend using other restaurants nearby to make sure you are full without having to spend 200+ just to have a standard meal. Other than this it was a very pleasant stay.

Partner

10/10

Exceptional

09 May 2026

Onuma

Room was great! Staff just only the one that I checked in with she saw us and avoided it till another staff came in then she hurry to check us in. But overall was great.

Partner

10/10

Exceptional

02 May 2026

Marina

Beautiful Hotel in the heart of Lucerne. Excellent location on lake Lucerne with breath takin views of lake and mountains. Walkable distance to all main attractions.
We were upgraded to extremely beautiful room 310 with unbelievable views of the lake Lucerne, mountains and city.
Every day we enjoyed our time on the balcony of our room. Room was in excellent condition with beautiful classic furniture. Very comfortable and roomy.
In the morning we loved our delicious and freshly cooked breakfast. They had a tasty verity of bar food and you can also order from the menu. everything we tried was delicious and very fresh. Our waiter at breakfast was extremely professional and friendly. He made us fell that we knew him for a long time. Each morning we had a nice conversation with him and he gave us a good boost for the entire day. He gave us nice and very useful recommendation and suggestion.
The stuff at front desk of the hotel was very helpful and knowledgeable.
We enjoyed our stay and when we decide to come back to Lucerne we defiantly will stay again in this paradise made by Grand Hotel National Lucerne.
Thank you for such a beautiful and comfortable stay.
We had a great time at Grand Hotel National Lucerne.

Family

10/10

Exceptional

19 Apr 2026

paul

The staff really made our stay fantastic! Wonderful room and a lovely note to my wife on her birthday. We'll definitely make this hotel our go to place in Luzern!!

Partner

10/10

Exceptional

14 Apr 2026

Sarah

Fantastic location. The views across the lake are superb. The breakfast was so delicious. The staff were always very helpful and friendly. The spa was great- I had a very rel

10/10

Exceptional

05 Apr 2026

Kelsey

The room was spectacular and the staff was beyond phenomenal!

Partner

10/10

Exceptional

04 Apr 2026

david

A wonderful stay the from check in to departure 5 star . Mathias and Mary who checked us were incredible. So kind welcoming and professional. They truly reminded us what a 5 star reception and experience was supposed to be like. Could not say enough about them. Wonderful stay at a beautiful hotel with exceptional staff. Mathias and Mary.

Partner

10/10

Exceptional

20 Mar 2026

Vicky

Reception (didnt take down her name) was marvellous. We got upgraded to a lake view room, we didnt mention it was our anniversary. Prosseco was offered at check in, what a treat. We really enjoyed our stay and would definitely go back again. Views to the mountains and lake were breathtaking from our balcony.

Partner

10/10

Exceptional

21 Feb 2026

Ryan

Incredible staff, accommodating, recommended excellent food and activity options in town.

10/10

Exceptional

19 Feb 2026

Mandeep

Yes

8/10

Excellent

10 Feb 2026

Genevieve

The staff was very generous and nice to work with! If you are traveling from the states, make sure to ask for extra pillows as our were quite flat and the bed was lumpy. The pool, sauna, and location were worth paying for, but the room was very small overall.

Business

10/10

Exceptional

09 Feb 2026

nasim

Spotless clean rooms

10/10

Exceptional

26 Jan 2026

Jingwei

Room is great

Leisure Family

10/10

Exceptional

10 Jan 2026

Rodrigo

The room was spotless and the staff was super friendly!!! The view and location were superb!!!

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Laura

The room was very spacious, the hotel was really luxurious and in an a brilliant location with beautiful views. The pool and spa were peaceful.

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Catherine

Beautiful old hotel in walking distance to the major sights. Excellence service from front desk and other staff.

Leisure Partner

4/10

Poor

04 Dec 2025

michael

I recently stayed at the Grand Hotel National in Lucerne and was very disappointed with the experience. I booked through Expedia, where the property was advertised as a VIP hotel with complimentary upgrades when available. Unfortunately, the front desk refused to honor this, offering an upgrade only for an additional fee. That set the tone for the rest of the stay.

The hotel itself feels extremely dated—more like it was last updated in the 1980s. While my room was clean, everything looked old and worn, far from what you would expect at a true five-star property. Instead of feeling classic or historic, it felt tired and out of touch, like stepping back in time in the worst way.

Service was also lacking. There was no one to help with luggage, and no valet for parking—again, not what you’d anticipate from a supposedly luxury hotel.

Overall, this was a major letdown. Between the unfulfilled VIP benefits, attempted extortion, outdated facilities, and lack of basic five-star services, I would not stay here again and cannot recommend it to others looking for a true luxury experience in Lucerne.

Leisure Family

6/10

Pleasant

20 Nov 2025

Nirvanie

The service was good but the room air system seems wonky!

Partner

10/10

Exceptional

19 Nov 2025

Danielle

We had a lovely time! Beautiful hotel, great staff and great location!

10/10

Exceptional

07 Nov 2025

Mark

Wonderful hotel. Breathtaking location on Lake Lucerne. Exceptional service and good food. We hated to leave.

Friends_and_family Friends

10/10

Exceptional

25 Oct 2025

Aubree

Excellent location, first class service, beautiful views, breakfast seemed a little expensive, but other than that couldn’t have asked for a better stay.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Patricia

Friendly staff, wonderful breakfast options. Quiet & convient location

Leisure Partner

10/10

Exceptional

27 Sep 2025

Edgar

Classic hotel, no frills, great location

Leisure Family

10/10

Exceptional

25 Sep 2025

Jason

From start to finish, we loved our stay at this beautiful hotel. The staff were all so incredibly welcoming and helpful, and always had a pleasant greeting. Just a few minutes walk along the lake from the train station, as well as shopping and dining options in old Lucerne, we never required transportation. The hotel itself is elegant, and very picturesque. The rooms were clean, comfortable and very quiet. Highly recommend!

Leisure Family

10/10

Exceptional

15 Sep 2025

Sukanya

Good staff and great location

Leisure Partner

10/10

Exceptional

13 Sep 2025

R H

Fantastic service and location!

Partner

10/10

Exceptional

12 Sep 2025

Michael

Lake View

Leisure Partner

10/10

Exceptional

10 Sep 2025

steve

Fantastic hotel and very professional staff

Leisure Partner

8/10

Excellent

03 Sep 2025

Verified traveler

One small item ruining a pleasant stay

A real mix of a review. Arrival, unloading, reception staff, room - all very pleasant.
We chose to eat in one of the advertised restaurants within the hotel. The Chinese. we accessed it from outside the hotel from the garden area overlooking lake. We hadn't realised this is the only route because when the rain came on very heavily we had no way back into hotel without getting soaked as we hadn't taken jackets or umbrellas earlier. Food & staff however were both excellent.

The downside of report comes when we left restaurant and eventually got to the bar we waiting by door and were acknowledged by waitressing staff making eye contact. We were then left standing for at least 5 minutes with no interaction (& we weren't the only ones that evening we noticed). We eventually went over and asked for a table but she was indicating no availability yet mist tables were empty. Supposedly being kept for other guests coming in from the attached restaurant. When we commented her response was to put out reserved signs. We pointed out we were also residents so should have some priority. A table for 2 was available and spare seats available so we asked for that which we got with a comment. We did get drink menu's, but then had to ask after long wait for order to be taken. A further long wait we got our drinks probably some 35-40 minutes after arrival. At no point did the bar become full and there were many tables that never did get occupied.

Friends_and_family Friends

10/10

Exceptional

02 Sep 2025

Brooke

The best!!

10/10

Exceptional

02 Sep 2025

Maureen

Elegant hotel walking distance to all of Lucerne’s great sights. Lovely rooms, attentive staff. Thank you!

10/10

Exceptional

02 Sep 2025

jodette

Very stately Hotel! Everything done impeccable. Close walking to everything. Magnificent

Leisure Partner

10/10

Exceptional

27 Jul 2025

Sara

We could not have loved our stay here more. It was the perfect location and the staff was incredible. Will definitely be back!

Leisure Friends

8/10

Excellent

22 Jul 2025

Mary Kathryn

We wanted to end our 9 day Rhine River cruise with a stay at an elegant hotel on Lake Lucerne. We booked 2 rooms for $485 each for one night at Grand National. When we checked in we were shown two rooms in the old part of the hotel street side with no AC. They were pretty but stuffy. I booked this hotel bc the website stated that this hotel has AC. We asked for an air conditioned room and were offered an upgrade of $158 each. We are glad we upgraded. Our rooms were facing the lake newly renovated and very luxurious. We ended on a good note and had a lovely view of the lake from the double Fr3nch doors and slept well on luxe bedding. The amenities in the room were wonderful. Chocolates waters and fresh fruit were so appreciated. Note. There was not a bellman present at arrival or departure to help with luggage. And the entry to the hotel is side facing and has steps.

Leisure Family

10/10

Exceptional

21 Jul 2025

Cameron

We have stayed in some pretty special places but the Grand National Hotel has been right at the top of them. The staff, especially Tim Oberli in the front office, was attentive and helpful. We would definitely recommend a stay here.

Leisure Family

10/10

Exceptional

21 Jul 2025

Patricia A

Beautiful property. Great location. Staff is very nice and helpful.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Neerav

Great location, excellent rooms and great service.

Leisure Family

10/10

Exceptional

19 Jul 2025

Ryan

Amazing views of the Lake. Old world charm. Grand old hotel with modern amenities. Loved it.

10/10

Exceptional

14 Jul 2025

Fasel

Lovely old heritage type hotel, super large rooms and hotel allows you to clear the mini bar once at no charge.

Partner

10/10

Exceptional

06 Jul 2025

Babar

Excellent property. Would stay again. 6 the floor new design rooms facing the lake were awesome

Leisure Family

8/10

Excellent

04 Jul 2025

Mark

Great property. Spacious rooms and a great location. Air conditioning did not work very well but otherwise a great place to stay.

8/10

Excellent

04 Jul 2025

Jennifer

Older Hotel with Updated Room

The room was comfortable. The bed and bedding was excellent. The bathroom was clean and in perfect condition. The carpet under the bed was a little lint ridden and could needed to be vacuumed more regularly. The hotel overall is old and not air conditioned but the room was entirely updated and had great AC. The staff was courteous, friendly and very helpful.

10/10

Exceptional

02 Jul 2025

Imran

Superb stay made even better by this beautiful hotel.

Leisure Family

10/10

Exceptional

23 Jun 2025

Lorraine

Beautiful 'stately' hotel, right on lakefront walking path, walkable from train station (about 1km on flat terrain), many restaurants, bakeries and food options (including grocery stores) nearby, easy access to 'old' town and tourist sites, great pool/sauna with outdoor lounging balcony, friendly/helpful staff.

Leisure Family

10/10

Exceptional

20 Jun 2025

Stephanie

Amazing

10/10

Exceptional

14 Jun 2025

meri

Great location

Friends_and_family Family

8/10

Excellent

12 Jun 2025

Asia

Location and breakfast! Our room was small and no a/c. The views of the alps and lake Lucerne were fabulous.

Leisure Partner

10/10

Exceptional

10 Jun 2025

Dann

Great Location, Great Service!

Partner

10/10

Exceptional

06 Jun 2025

Jennifer

Great 2-night stay! The hotel is gorgeous, loved the location and the bar was stunning. Check in was very friendly and comprehensive!

Partner

10/10

Exceptional

26 May 2025

Exceeded all expectations

Leisure Partner

10/10

Exceptional

14 May 2025

Robert

A classic hotel conveniently located and spacious comfortable rooms suffering only from poor shower. In fact, part of the family preferred to use the hotel pool and sauna rather than the shower.

Friends_and_family Family

8/10

Excellent

13 May 2025

Denise

Area

4/10

Poor

12 May 2025

Katryna

We were disappointed with our stay. For a five-star hotel at this price point, our expectations weren’t met. We booked a classic city view room—not a suite—which felt small, outdated, and had an unusually low shower head (I’m 5’11” and had to squat to rinse).

Service was mixed: check-in was friendly with great food tips, but bar service was very slow. Other issues included early morning construction noise, undelivered luggage, malfunctioning key cards and Wi-Fi, and repeated trips to reception.

These may have been isolated issues, but overall, the experience didn’t match the cost or reputation. We won’t be returning on our next visit to Lucerne.

Leisure Partner

10/10

Exceptional

23 Apr 2025

Zhongning

Excellent for tourists to walk around Lucerne attractions

Business_and_leisure Partner

10/10

Exceptional

18 Apr 2025

Elizabeth

Outstanding. Beautiful property, breathtaking views. Got upgraded to deluxe room it was perfect. Service fantastic too.

Leisure Partner

8/10

Excellent

16 Apr 2025

crystal

Overall it’s a pleasant experience of staying

Leisure Family

6/10

Pleasant

15 Apr 2025

Minha

Property was in a beautiful location I heard a lot of great things about the hotel but when we arrived they mentioned that since we had kids we would need to pay for a larger room even though I had paid for a queen bed and was apparently upgraded to 2 twin beds. They said it was the law or fire hazard, something of that nature made no sense to me. The larger room wasn’t necessary because our kids are tiny toddlers but they still required me to pay extra for the upgrade. That threw me off because that’s never been a thing that I have ever experienced with 2 toddlers. We probably wouldn’t go back for this very reason.

Leisure Family_with_children

8/10

Excellent

06 Apr 2025

Tuvia

The hotel is slightly dated, but the service was great. Very helpful reception staff

Business Partner

10/10

Exceptional

06 Apr 2025

Ahmed Eltigani

Great room, great breakfast

Leisure Partner

8/10

Excellent

02 Mar 2025

Nigel

Great Spa

Lovely place to stay overlooking the lake. Great Spa and very helpful staff.

Business Partner

8/10

Excellent

08 Feb 2025

Youngkeun

lake side view was very pleasant

Business Friends

10/10

Exceptional

07 Feb 2025

Santiago

5 stars

8/10

Excellent

22 Jan 2025

Robert G

Excellent facility. Nice staff, though my credit card was charged at check-in and again at checkout (reversed later that day). Excellent location, easy walk to train station. Particularly liked the classic bar. Would definitely stay again.

Friends_and_family Family

8/10

Excellent

17 Jan 2025

Ivana

Nice location,exelent service.
They have to renovate pool and couple more things in this property. It is very cold in spa area.

Friends_and_family Family

4/10

Poor

06 Jan 2025

Alexandra

We had the suite but didn’t have any heat. The room was freezing

Leisure Family

10/10

Exceptional

23 Dec 2024

Adena

We really enjoyed our stay, clean rooms, friendly staff,

Leisure Partner

10/10

Exceptional

21 Dec 2024

Kirk

Great location. Beautiful hotel on the lake!

Leisure Partner

10/10

Exceptional

18 Dec 2024

Marc

Incredible property, perfect location.

Business_and_leisure Partner

10/10

Exceptional

17 Nov 2024

Helen

Grand style

Beautiful old European style hotel. An enormous room beautifully decorated with a great view of the lake. Staff was excellent.

Partner

10/10

Exceptional

16 Nov 2024

Dawn

Such an amazing hotel, location, service, food, staff … Superb!!

Leisure

10/10

Exceptional

26 Sep 2024

Amanjot

My parents thoroughly enjoyed their stay and still talk about the breakfast they would have at the hotel.

Leisure Family

10/10

Exceptional

20 Sep 2024

Pamela

Excellent hotel, beautiful room, with very comfortable beds. Rooms and bathroom very clean. Loved our stay here. My only issue was breakfast, the service was terrible, the staff were faffing about trying to look busy rather than service customers, it took 25 mins from ordering for the cooked option to arrive and the place was a ¼ full at best. I would recommend you get breakfast elsewhere.

Partner

8/10

Excellent

19 Sep 2024

judith

Hotel lovely and updated but they placed us in a room which was tiny and should have only been booked for a single. Could not switch because of full iccupancy

Partner

10/10

Exceptional

17 Sep 2024

brian

Nice place

Leisure

10/10

Exceptional

14 Sep 2024

Michael

We really liked the friendly and helpful staff, they made us feel special.

Leisure Partner

8/10

Excellent

07 Sep 2024

William

Staff were very helpful, particularly Ghirlaine and Phillip. Wheelchair access was a bit difficult because of the age of the property. One of the “Grandes dames” hotels of the world.

Leisure Partner

10/10

Exceptional

11 Aug 2024

Andrew

Great stay ! Luxury hotel at the best location in town!

Leisure Family

6/10

Pleasant

10 Jul 2024

Verified traveler

Over priced for an outdated lobby and uncomfortabl

No one helped me with my suitcases up and down the stairs, which consisted of 10 steps in and out of the lobby. Upon entering the lobby, I was shocked by the appearance. I felt as if I was walking into a three star hotel it was dark and dated, and the reception desk looked like the reception desk of a three star hotel, very uninviting and not welcoming at all. All the pros of my stay were the customer service from the front desk staff when I checked in. and the size of my room which was a junior suite with a balcony was a nice. The AC did not work well and the bed was very very hard with no sheet or blanket. Just a heavy comforter I had a terrible night sleep but the room was a very hot with not proper bedding. I also went to enjoy the sauna and came out with no availability of water, so that was quite frustrating to be hot and thirsty, and have no water provided at all in the sauna area. I felt that for the price I paid it was very much an overpriced room.

10/10

Exceptional

10 Jul 2024

Angela Renee

Beautiful location

Leisure Friends

10/10

Exceptional

10 Jul 2024

Nathaniel

Nice property

10/10

Exceptional

01 Jul 2024

Vaishali

Great location across from the lake with easy access to transport/walkable to train station and area attractions; multiple restaurants onsite with plenty of vegetarian options.

Leisure Family

10/10

Exceptional

19 Jun 2024

alex

Great location, beautiful views, highly maintained classic hotel. Room has artistic charm and fine decor. Very impressive building. Close to city center and boats.

Leisure Family

10/10

Exceptional

16 Jun 2024

IAN

Excellent position is Switzerland's best resort.

Amazing Hotel with great facilities and wonderful staff.

Service absolutely spot-on and everything worked well.
Excellent position is Switzerland's best resort.

Partner

10/10

Exceptional

16 Jun 2024

Julian

Beautiful spot. Like a post card.

Leisure Family

10/10

Exceptional

15 Jun 2024

Olgac

View, building and cleanless is great.

6/10

Pleasant

10 Jun 2024

Vivian

The hotel was a grand place but it currently needs a face lift. The rooms do not have air conditioning. The hotel restaurant felt worn and in need of a little love.

Leisure Friends