Name: ibis Styles Luzern City
Address: Friedenstrasse 8, 8, Luzern, CH- 6004, CH

6/10

Pleasant

03 Aug 2026

gerald

Good location.
Mass market accommodation.
Buffet breakfast was decent but expect to see people doing things that make you not want to eat (touching the bread to cut it rather than using the cloth RIGHT there)
Bed was not the most comfortable
Foam topper makes metro warm.
A/C vent blows right at the bed with no way to adjust direction.
Inexpensive for Lucerne and you get what you pay for.
Highlight was lobby staff member named Manuel who offered excellent suggestions.

8/10

Excellent

31 Jul 2026

Steve

Good overall. Staff were very helpful . Quiet location, room was a decent size. parking was not included had to find on street parking or the local parking garage, and that had to be paid for.

10/10

Exceptional

30 Jul 2026

Santiago

Clean large rooms with excellent AC to escape the summer heat. Staff was kind and helpful. They allow you to store your luggage if the room isn’t ready. They have a small store downstairs and breakfast for a few. We would stay here again because it was excellent value and a short walk from bus stops.

8/10

Excellent

29 Jul 2026

Ruth

We had a balcony room which had a reasonable view and gave some outdoor space. Everything was fine with the room. A little basic but everything which was needed. I feel the hotel could have been more helpful on check in. We arrived about 12 and left our bags and then came back just before 3. At 2:50pm apparently the room still wasn’t ready which was disappointing as they knew we were already in the town. We waited in the lobby and then after a number of other people had checked in asked again and it was ready. I was just surprised by the way this was handled.

6/10

Pleasant

28 Jul 2026

Mervat

Not so good, it should be better

10/10

Exceptional

26 Jul 2026

Laura

We had a great stay at Ibis Styles Luzern. The location was excellent - quiet and peaceful, yet only a short walk from the Old Town, making it a great base for exploring Lucerne.

Our family room was spacious and had plenty of room for all of us, making our stay very comfortable. We also felt it offered great value compared with some of the much more expensive hotels in the city, which suited us perfectly.

We would happily stay here again and would definitely recommend it to others visiting Lucerne.

8/10

Excellent

25 Jul 2026

Rosa

Great location. We love the fact that you can leave your luggage’s even after you check out so you can browse the area without the hassle of bringing all your stuff.

Friends_and_family Family

6/10

Pleasant

25 Jul 2026

Lindsey

Pleasant staff but the hotel rooms are scruffy and the air conditioning is absolutely useless.

8/10

Excellent

23 Jul 2026

Rakesh

Perfect for short stays.

6/10

Pleasant

20 Jul 2026

Pamela

The room was small, bed uncomfortable, and the AC smelled like feet. Would not recommend .

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Marianelda

The room is very clean and the location is great

Partner

6/10

Pleasant

20 Jul 2026

Eido

Very basic hotel with basic rooms

Friends_and_family Family

4/10

Poor

18 Jul 2026

Shaista

Good location, walkable to everything we wanted to do in Luzern. Staff was not familiar with local festivals or boat timings. Room was basic to say the least. Cheap furniture.
You will be paying for location and basically to sleep and park your bags in the day. Not the kind of place you would want to hang out at or relax.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Mallikarjuna

Staff was good and helpful

Family

6/10

Pleasant

27 Jun 2026

Jennifer

The location is great, and staff was very friendly and helpful. The buffet breakfast was also very good. However the rooms are pretty simple, almost like a dorm room, and the bathrooms need some upgrades. Its just a place to rest your head. If you want a hotel room to relax in after a long day, this is not it.

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Manojh

Excellent location to the best attractions and train station.

Family_with_children

10/10

Exceptional

27 Jun 2026

Daryl

The staff were amazing. Very friendly and helpful in every instance. Rooms were clean, breakfast was very good and the location was convenient for catching local buses.

Family

6/10

Pleasant

26 Jun 2026

Mary

Room had no luggage rack, had to beg for one. Only had one tether uncomfortable chair for 2 adults

Family

8/10

Excellent

25 Jun 2026

Emily

The staff was helpful and friendly, the rooms were clean, and the air conditioning worked well! We didn't love that the beds were not very comfortable and the shower was really had to get in and out of.

Family

10/10

Exceptional

22 Jun 2026

Anne

This was the best bed I had in Switzerland or Italy. Another plus was the lovely, friendly front desk staff who let us check in an hour early and offered to upgrade our room on what seemed to be just an expansive mood. The AC was also good in the current heat wave and the breakfast buffet was excellent. Makes me think I should try more Ibis Style hotels.

Family

8/10

Excellent

22 Jun 2026

Ana

Nice staff
Great area

Family_with_children

6/10

Pleasant

21 Jun 2026

Samantha

The location and cleanliness of the place was great, and check in was good. However I felt the room pretty basic and almost felt like it was in a cupboard. It was a dark room and the best was right as you opened the door which felt a bit funny when travelling as a solo female. Don't know if it could be layed out another way. This was my most expensive hotel in Switzerland and wasn't the best compared to the price I paid for the 2 nights.

Self

4/10

Poor

19 Jun 2026

Gladis

Totally not worth what we paid for this hotel! 5 star price for a 2 star hotel! When we walked into our room it smelled odd. We assumed it was the carpet since it had many stains and didn’t look like it had been washed in a while. Then the bathroom smelled bad like drainage. Probably an old building with bad plumbing. We couldn’t tell if the sink was dirty or just old, but didn’t look clean. The room was pretty small. The pros is that the front desk staff was very friendly and helpful at check-in and check-out. The breakfast was good and had variety of hot/cold items. The hotel was walking distance to the old town. We visited several other towns/cities through Switzerland and this was the most expensive and overrated town out of all of them. We would skip it next time.

Friends_and_family Family

2/10

Poor

18 Jun 2026

Ron

Location was ok

6/10

Pleasant

18 Jun 2026

Meryl

Expensive for what the room was
Like. Pillows were Terrible, bed was just okay

Partner

10/10

Exceptional

14 Jun 2026

Jorge

Very helpful attention in front desk

Family

10/10

Exceptional

30 May 2026

Shabina

Convenient location. Very helpful staff. We were allowed to check in before the allocated time. Clean rooms and decent breakfast. Would stay there again.

Family_with_children

6/10

Pleasant

28 May 2026

Lisa

TV located on a weird wall, no fridge and hot.

Partner

6/10

Pleasant

26 May 2026

Ewan

AC didn’t work properly (30C Outside) and the room was noisy as it was right next door to the lift.

Partner

8/10

Excellent

23 May 2026

Amanda

Great location for exploring around Lucerne.

Partner

2/10

Poor

19 May 2026

Karim

Room key never worked. They had to manually open for me and told me that i had to wait for the next day to fix the issue. Why can't you just transfer me to another room? Room was not very clean. I would not stay there next time. I've stayed in other Ibis Styles and this falls behind.

Self

10/10

Exceptional

16 May 2026

Claudette

Staff that checked us in was very friendly and welcoming. She spoke English well, which we really appreciated. Room was larger than our other rooms in Switzerland and the location was close to our activities in Lucern.

Family

6/10

Pleasant

11 May 2026

Art

The photos showed balcony’s and that was not the case at all! Mold and peeling paint. No I do not recommend. Lots of noise

Friends

10/10

Exceptional

10 May 2026

Angel

Everyone was so kind, friendly, and attentive! These Americans are so thankful for their patience

Partner

6/10

Pleasant

05 May 2026

Rebeca

El staff de recepción chévere pero el del desayuno no muy simpático. Los cuartos son minimalistas con muy poco espacio para guardar ropa y efectos personales. El restaurante sólo ofrece desayuno. La localización es excelente, cerca de todo.

Partner

10/10

Exceptional

02 May 2026

Ka Ho

Staffs are friendly and helpful. We’re able to store the luggages before we leave the city. Quite area. Had a good sleep.

10/10

Exceptional

12 Apr 2026

Anne

The hotel was in an excellent location, staff were very friendly and helpful. Breakfast was wonderful, a basy array of choice. Rooms were large, modern and comfortable.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Carol

Room very small sink by the foot of bed

8/10

Excellent

05 Apr 2026

conrado

Superb Breakfast option lots of choices, staff were super nice, nice balcony, comfy bed, just a limited bathroom essentials like lotion and conditioner

10/10

Exceptional

05 Apr 2026

Glenda Maribel

Excelente ubicación y el personal muy amable

Family_with_children

10/10

Exceptional

04 Apr 2026

Ben

.

8/10

Excellent

20 Mar 2026

Ngoh Huang

Location very good. Staff very friendly. Allowed to collect hot water from the cafe.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

patricia

Clean, great location and friendly staff

Friends

8/10

Excellent

02 Mar 2026

Hao

A little bit old hotel.

Family_with_children

10/10

Exceptional

03 Feb 2026

Peter

Clean, efficient

Leisure Family

10/10

Exceptional

27 Jan 2026

Linda

Good services and very friendly staffs with good knowledges. And always ready to help.

4/10

Poor

08 Jan 2026

JORGE

Check-in was late by an hour because the room was not ready. The cleaning staff made too much noise opening and closing doors in the morning.

Leisure Family

10/10

Exceptional

04 Jan 2026

Mohammad Abdul

Yes

Leisure

10/10

Exceptional

02 Jan 2026

Juan

Wonderful experience

Leisure Family

8/10

Excellent

30 Dec 2025

Bobbi

picked this hotel for two very grown-up reasons: location and price. We arrived ridiculously early, half-expecting a “come back later,” and they actually let us check in! Then came the cherry on top, a huge room for three with a view that made us do a double-take. The staff were incredible: helpful, kind, and absolute pros at making guests feel like VIPs. The only hiccup? The hallway carpet looked like it had survived a daycare full of toddlers,stains and all,but thankfully our room was spotless. Overall, a big win!

Friends_and_family Family

6/10

Pleasant

27 Dec 2025

Julie

My son enjoyed the breakfast hotel. Staff were very nice. The room smelled like pee.

Leisure Family

10/10

Exceptional

27 Dec 2025

Alejandro

Scrambled eggs

Leisure Family

8/10

Excellent

21 Dec 2025

carmit

The stuff are great. The romm isn’t isolated so you can hear everything from the other rooms

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Denisbeth

Friendly staff, clean room, super pet friendly
Awesome hotel!

Leisure Partner

10/10

Exceptional

11 Dec 2025

Denisbeth

The room was really clean, spacious, staff was really nice and friendly, super pet friendly, 10/10 would recommend!

Leisure Pet

10/10

Exceptional

05 Dec 2025

Paul

Staff and hotel were phenomenal. Jasmine was our favorite. what a beautiful and helpful young lady. All the staff were excellent.

Leisure

10/10

Exceptional

03 Dec 2025

Faizi

Very good location and spacious family room

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Adriana

The hotel is great for a short stay. The rooms are small, staff is very nice and helpful, and the location is outstanding, 10 min walk to city center and close to everything.
The rooms and just ok, but it was a good price for the rest of the positives.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Arturo

Great experience at Ibis styles Lucern!

6/10

Pleasant

16 Nov 2025

Jennifer

Did not have breakfast as I chose not to have that option, bathroom has no anti-slip mat in bath when you have shower and bath combined and tv remote was obviously not checked to see if batteries were working or not - they were flat

Leisure Self

10/10

Exceptional

06 Nov 2025

Sean

fresh breakfast, good location.

10/10

Exceptional

04 Nov 2025

Bob

Clean room and staff were great

Partner

6/10

Pleasant

29 Oct 2025

Sungho

The shower booth in the bathroom is about to be drained, and the employee named Thomas is unkind.

Partner

10/10

Exceptional

21 Oct 2025

Mary

clean room

Leisure Partner

10/10

Exceptional

17 Oct 2025

Subul

Brilliant hotel, good service. Convenient location

Leisure Friends

8/10

Excellent

15 Oct 2025

Stella

Economy choice!

The hotel has a warm and welcoming feel. It is clean. The staff is friendly and attentive, providing helpful service that improves your stay. The hotel is a 10-minute walk from the city center.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Peggy

Good location, helpful staff, easy check-in, enjoyed the breakfast options.

Partner

10/10

Exceptional

11 Oct 2025

John

Hotel staff were friendly and excellent to this novice traveler. Clean room, very close to food and shopping, and a short walk to buses and trains.

Leisure Partner

10/10

Exceptional

10 Oct 2025

Saiphet

Nice and convenient

Leisure

10/10

Exceptional

07 Oct 2025

Chun Tung

good location and there is a mircowave in the dinner area.

Leisure Family

10/10

Exceptional

30 Sep 2025

Patricia

Highly recommended!

Ibis Styles Luzern is conveniently located in Lucerne. It is a modern hotel with emphasis on simple. Simple furnishings and basic supplies. But with a 5-Star staff. The front desk staff was so friendly and helpful. Housekeeping thoroughly cleaned our room every day. And the breakfast crew made sure there was plenty of fresh breakfast items available each morning.

Partner

10/10

Exceptional

29 Sep 2025

Mary

Friendly front desk staff and excellent breakfast options!

Leisure Friends

10/10

Exceptional

28 Sep 2025

Rica

In the centre, close to transportation and restaurants. Rooms clean, staff helpful and breakfast is good.

Leisure Family

10/10

Exceptional

28 Sep 2025

Rica

Rooms clean, staff very friendly and helpful.
Breakfast a little pricy but very good.
Right in the centre.

Leisure Family

10/10

Exceptional

26 Sep 2025

Laurie

Great hotel! Perfect location near attractions and restaurants.

Family

6/10

Pleasant

26 Sep 2025

Yolande

Xx

Leisure Partner

8/10

Excellent

25 Sep 2025

alexandria

Our view was to a parking lot, no mountains but it was mostly quiet so we didn't complain as our previous hotel was very loud. Staff was very helpful and courteous. Loved the visitor card. Was in a pretty good location in old town. We ran into a couple very large groups checking in which made it hard to enter as lobby is pretty small. We didn't eat breakfast there but we did get free coffee and the staff allowed us to bring plates and silverware up to our room which we thought was nice. It was mostly clean, only complaint is in the bathroom. I took a bath and a flake of scum or mold ended up in the tub with me some how. My friends said they could use a shower curtain too (only had half glass) because when they showered, water got all over. AC didn't do much but we had for open do was nice and cool. Needs were pretty comfy to me too.

Friends_and_family Family

8/10

Excellent

23 Sep 2025

Lilibeth

The hotel is little bit far from the train station. But upon checking in. The hotel will give you a bus pass to use in Luzern area.

Leisure Partner

6/10

Pleasant

21 Sep 2025

Coty

Quiet location walk 2 minutes to Main Street have a bus station to the central train station .

Leisure Family

10/10

Exceptional

16 Sep 2025

Chaoyuan

A quiet and clean hotel near the lakeside. It's close to bus stops and very convenient and nice for traveling to the Old Town of Lucerne.

Leisure Partner

8/10

Excellent

11 Sep 2025

Linda

Coffee and teas available 24/7. Clean and convenient for us

Leisure Friends

8/10

Excellent

09 Sep 2025

Camila

Staff was helpful. Location and breakfast were wonderful.

6/10

Pleasant

09 Sep 2025

Denny

Do not get the breakfast. Hot items are cold. Flavor is not existent. Cleaning staff rushes you out before check out time.

Leisure Family

6/10

Pleasant

08 Sep 2025

Leanne

The staff was great. The carpet in the room was dingy. Did not feel comfortable walking in bare feet on it. Rest of the room was clean. It was close to shopping and restaurants. For the cost, it worked.

Leisure Family

6/10

Pleasant

07 Sep 2025

Amit

Air conditioning was not working and it was not fixed even after reporting to the staff. It was just making noice but not cooling at all even if you lower the temperature.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Ricardo

Great room and service. Kids loved having balcony to relax. Tasteful breakfast and very helpful staff.

Leisure Family

4/10

Poor

04 Sep 2025

LAUREN

You get what you pay for in this town

Very basic rooms, tiny pillows and the AC didn’t work but you get what you pay for! It was still clean and bathroom was nice. Close to a lot of the attractions of the area

Partner

10/10

Exceptional

04 Sep 2025

Cathleen

Location is convenient to train station and old town areas. Friendly staff, free local bus pass provided at check in, and the staff cleaned a room quickly so we could check in early after a long night flight… highly recommend.

Leisure Partner

8/10

Excellent

03 Sep 2025

Steven

Exactly what we were looking for. More affordable option in Lucerne. Great proximity to everything in Lucerne and 5 minute walk to main area.

This hotel was no frills but clean and functional. Nice staff. Would stay again.

No parking lot but plenty of room on the street around the hotel for our rental car.

8/10

Excellent

02 Sep 2025

Bruce

The AC seemed to work the first night but dud not seem to work as well as that first night. The frontdesk staff was excellent.

Leisure Partner

4/10

Poor

30 Aug 2025

JI HONG

Just convenient, but the room feels so unclean, it's not up to Swiss standard supposed to be.

Leisure Family

6/10

Pleasant

30 Aug 2025

Eugene

No AC just blower

Location and staff are great. Breakfast was good. The ac blows outside air into the room but does not condition it. This made for warm nights which meant restless sleeping. They are too cheap to turn on the ac units. Halls and other common areas have badly stained rugs, etc.

Partner

10/10

Exceptional

30 Aug 2025

Rinaldo

Parking is hard

4/10

Poor

25 Aug 2025

peegee

This place is not being maintained well.
Walls and carpet were very dirty. Bathroom drain was clogged. Room was too hot! We booked this hotel because it said it has air conditioning. The room temp wont go below 23.5C. The hallway was colder than inside the room!
I asked the front desk and I was told if the temp outside is more than 25C, the room temps stays high. It didn’t make sense. Then they shouldn’t have advertised they had air conditioning if that was the case. Staff was nice though, she gave us a small fan. Helped a hit but we were still uncomfortable.

Leisure Family

10/10

Exceptional

24 Aug 2025

Connie

Stafg very helpful and location excellent

Leisure Family

8/10

Excellent

23 Aug 2025

Annie

We had a lovely stay! The staff were friendly and accommodating.The only little hiccup was that there wasn’t an in-room fridge, but everything else was great. Plus, getting around was a breeze, and we were just a short stroll away from the city center. Overall, a great experience!

Leisure Partner

10/10

Exceptional

22 Aug 2025

Breanna

Great hotel! 10/10 would recommend

Leisure Family

8/10

Excellent

20 Aug 2025

Adele

The ibis styles was nicely renovated inside a nice, old building. The staff, especially Barbara at reception, were fabulous. The room was modern but small. The bathtub with inadequate splash shield, let the shower spill onto the floor. Photos suggested a stall shower, which I would have preferred. No face cloths or bars of soap were available. There was no refrigerator, although indeed none was promised. The breakfast was better than average.

Leisure Partner

4/10

Poor

19 Aug 2025

Alejandro

Air-conditioning was broke, despite I asked for assistance to fix it up they simply say maintenance already check and all is good but inside the room was almost 32 C… Uncomfortable bed and third sofa bed terrible… absolutely do not recommend it whatsoever…

Leisure Family

6/10

Pleasant

18 Aug 2025

Paula

THE hotel location was good but the amenities in the room were scarce. The AC did not work well
The room was hot and humid
I asked to please have technician look at it but it never cooled down. Was hard to sleep witj the room so warm

Partner