Name: Luzernerhof
Address: Alpenstrasse, 3, Lucerne, 6004, CH

8/10

Excellent

18 Jul 2026

Emily

Staff was very helpful and friendly. Hotel was clean and tidy, if a bit less up to date than other nearby hotels. Great location close to everything. No AC but room stayed fairly comfortable overnight with a fan. Don’t expect every amenity but a very comfortable, basic hotel.

Partner

8/10

Excellent

30 Jun 2026

Megan

Lovely hotel but if it’s hot it’s unbearable at night. No air con. Some of the charging sockets in the room didn’t work. Friendly staff. Breakfast was ok.

Family

8/10

Excellent

19 Jun 2026

Louise

terrific location, good sized room and very helpful staff

Partner

4/10

Poor

19 Jun 2026

John

We spent 4 nights at this hotel, having chosen it because of its proximity to the lake and the old town. While it's good in that respect, it unfortunately made for a very noisy stay, with traffic noise abating only slightly during the small hours. The glazing provides very poor sound insulation. The weather was very warm and it was stifling in the room, there being no air conditioning and the provided fan being noisy and innefective. So we never had a decent sleep.

The room itself was clean and comfortable and we even had a narrow view, between streets, of the lake and mountains. There was no fridge, which we would have expected. There was no noise from adjacent rooms or in the corridor.

The staff at Reception were very pleasant and helpful, those in the breakfast room less so; our request was either forgotten or ignored. Breakfast was adequate but rather boring and exactly the same each morning; not strictly true as there was no juice or fruit on our last day!

Overall we were disappointed with our stay and found it very poor value for what was offered. We wouldn't recommend it.

10/10

Exceptional

16 Jun 2026

Jonathan

Very close to everything
Staff so kind

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Suma

The location of the hotel is unbeatable- right in the center of old town with ready access to all modes of transportation
Staff were very helpful especially Hussein who was very knowledgeable and helped us with trip planning
They could do better with coffee and tra in the room though.

Partner

8/10

Excellent

08 Jun 2026

Minerva

The property is excellent in location and cleanliness. Staff is helpful. The thing is needed is the air conditioner. Breakfast I don’t know we didn’t have it because we left for early flight.

Partner

10/10

Exceptional

04 Jun 2026

Robin

Evanina Barnhardt was amazing at reception. So knowledgeable and helpful. Nice location near many restaurants and sights.

Friends

8/10

Excellent

31 May 2026

Anthony

Location and room were fine. Air conditioning was lacking in unseasonably warm weather was lacking

Partner

6/10

Pleasant

30 May 2026

Greg

Great location

Partner

4/10

Poor

30 May 2026

Peter

300 francs for a small room with no real air conditioning is downright obscene, especially during a small heatwave.

Well, they put an ac tower in the room which spread lukewarm air but didn’t offer much relief.

We were visited by a cockroach, too. A lot of construction is going on around the reception which might be why.

The location close to the lake and the pedestrian street is definitely good, but don’t stay here during the summer months. And you shouldn’t pay more than 200 CHF for this hotel. We even had problems with the electricity here and there.

Partner

10/10

Exceptional

25 May 2026

Tammy

Close to the train station

Partner

6/10

Pleasant

23 May 2026

NHU

Convenient location. Nice staff.
An electric fan is provided which is helpful for hot weather. You should bring your hair dryer with you as the one provided is quite old... very old.

Partner

6/10

Pleasant

07 May 2026

Elli

When I read previous reviews I thought they were referring to another hotel. I understand that Switzerland is very expensive and the location of the hotel is excellent. However, the hotel falls short. I was under the impression that climate control meant air-conditioning. I was wrong, the room was hot and there were no options to cool it but open a window to the loud street noise and traffic. The breakfast was disappointing. For two of the three days, there was no fruit, zero! Warm yoghurt, scrambled eggs like rubber, very limited options. Room cleaning was also not up to standard expected of a 4 star (mould in the shower). Staff were ok but no-one stood out. Its been a very long time since we stayed in a hotel without a fridge in the room. I could go on and on.

Family

4/10

Poor

06 May 2026

kevin

No temperature control. Hair dryer non-functional.
NO PARKING AS ADVERTISED.

Partner

10/10

Exceptional

26 Apr 2026

Denise

Excellent

Self

6/10

Pleasant

24 Apr 2026

Amin

Excelent location, is an OK hotel for a couple of nights

8/10

Excellent

13 Apr 2026

Jessie

Great location and friendly staff.

10/10

Exceptional

21 Mar 2026

Ellen

Our room was so nice! Large and updated, with a view of the mountains. Don’t judge the hotel by the older lobby, it is a great place to stay in an excellent location. We walked with our luggage to and from the train station in 10min

Family

10/10

Exceptional

17 Mar 2026

Etienne

It was a very nice hotel! Excellent address for a stay in Luzern. We will come back! Thank you

8/10

Excellent

22 Feb 2026

Gabriella

great location

Partner

10/10

Exceptional

18 Jan 2026

Felix

It was a great time and stay at Luzerne. The breakfast was good. The staff were nice. Check in was easy and smooth. The elevator wasn't working when I got there and had to walk the stairs to the 6th floor. They fixed the elevator shortlt after.

Business Self

10/10

Exceptional

06 Jan 2026

David

Great location, helpful staff.

8/10

Excellent

01 Jan 2026

Jimmy

.

10/10

Exceptional

31 Dec 2025

Danny

Nice hotel.

Leisure Partner

8/10

Excellent

14 Dec 2025

Richard

The location was good but the outstanding thing was the size of the 3-person room we booked. “Palatial” is not an understatement! And whilst some repairs are needed, the penthouse feel and size of the master bedroom cannot be beaten.

Friends_and_family Friends

10/10

Exceptional

29 Nov 2025

merkurjev

Good

10/10

Exceptional

20 Nov 2025

Andrew

Exellent

Friends_and_family Friends

8/10

Excellent

11 Nov 2025

Marlene

Clean room and comfy bed. Rooms are large & quiet. Breakfast for a fee but was really good with plenty of great options. Would stay again if in Lucerne.

Partner

8/10

Excellent

01 Nov 2025

Simone

Nice room. Decent simple breakfast. Great location

Leisure Partner

8/10

Excellent

17 Oct 2025

Elaine

Convenient location and reasonable price. Breakfast was good. Room did not have temperature control. Good space for clothes and toiletries. Not fancy but served the purpose

6/10

Pleasant

08 Oct 2025

Sheryl

Room was good; however lacked both heating or air con. We stayed 2 nights and dor the first 24 hours there was no hot water. We did bring to the attention of reception who advised that was the normal temp. But on the 2nd day we were able to have hot shower instead of cool.
Location of hotel was very central to train stations, restaurants and shopping

Leisure Partner

8/10

Excellent

03 Oct 2025

Tianjiang

Old hotel, but it is clean and staff are helpful

6/10

Pleasant

29 Sep 2025

Rostam

The bathroom sink drained very slowly, and the shower door leaked because it wasn’t sealed properly. Everything else was fine and the location of the hotel is great.

8/10

Excellent

17 Sep 2025

Brandon

…

Leisure

8/10

Excellent

16 Sep 2025

Daniel

Hotel Luzernerhof is located in the heart of Luzern within 5 min. to the lake, 10 min. to train station, and other attractions.

PROs: Location, location, location. Excellent location within walking distance of all attractions. The price is reasonable considering hotels in Switzerland - probably because of off-season. Room is spark clean and well equipped with every necessities. Buffet breakfast and restaurant are available even though I didn't use the latter. Bathroom is equipped with Soeder's soap which to my much liking - Made in Zurich of herbal attracts.

CONs: Room needs more central lightings. There're only small desk lamp and floor lamps that barely light up the room. Floor alley is dark unless activated by a push of a button - something that guests may not know and they'd fall and trip on something. One particular staff member who is very mean and rough to customers at the morning break. I'm surprised by her attitude. Coffee is not from the machine, so we needed to ASK for it. I didn't ask for a refill due to the unpleasantness of this particular hotel assistant. There's also a female front desk staff who was very COLD and less smiling.

Leisure Self

8/10

Excellent

15 Sep 2025

Leslie

I would call this a “no frills”, convenient, clean hotel. The rooms were spacious enough. Loved that the windows open. I enjoy the city noise, but other traveling companions found it a bit loud. Did not take advantage of the breakfast offered or the coffee in the morning. Plenty of places in the area to go for European breakfast. Extremely convenient to Lake Lucerne, Chapel Bridge & train station. Would stay again.

Leisure Partner

4/10

Poor

12 Sep 2025

Bela

Over priced, only coz of good location , very small room. breakfast not good , quality of ingredients sub standard and the person in the charge of breakfast was also very indifferent and rude

Partner

8/10

Excellent

12 Sep 2025

Donna

Nice hotel
Odd smell in the room.
Bed was comfortable.
Some staff were friendly some no to much.
For the price breakfast should be included. Every hotel we stayed in Europe had breakfast included except this one.
Great location

6/10

Pleasant

09 Sep 2025

lorenzo

Good location, nice breakfast, poor service.

The location is great, and the breakfast was really good. However, there were continual service issues. Our room was not ready at the 3 pm check-in time. We were put in a different, dark room. Two of the five lights didn’t work. We asked, but no no one came to fix them. They said they would have to call an electrician. The light was not fixed during our three night stay. The first day, our room was never cleaned. We asked twice, no one came. That evening finally a cleaner knocked on our door and offered fresh towels. Presumably, the service staff was very short staffed. We did receive apologies.

Partner

10/10

Exceptional

06 Sep 2025

Janice

Very close to train station and old town. Walkable and shops around the corner. The bed was so comfortable !

Leisure Partner

8/10

Excellent

06 Sep 2025

Stanford

Tiny room but convenient location just 2 bus stops from train station and 1 short block to hotel . Breakfast was good with scrambled eggs but no pastries but one homemade cake squares . On edge of old town with predestine street very close.

Partner

10/10

Exceptional

04 Sep 2025

Prashant

Clean room. Good location from train station.

Leisure Partner

8/10

Excellent

04 Sep 2025

Marlene

Good location in Lucerne

Great location in the centre. A busy hotel and although clean - - not spotlessly clean.
Comfortable, quiet rooms.

Friends_and_family Friends

8/10

Excellent

02 Sep 2025

Michael

Good Hotel in the City Center !
Price Value ist okay

Business Partner

8/10

Excellent

02 Sep 2025

Sahar

Wifi was the main problem in this hotel. Everything else was great.

Leisure Partner

4/10

Poor

31 Aug 2025

Stephen

Older hotel

We had the 7th floor room. It was spacious with living room, guest room, master bedroom, 1.5 bathrooms, outdoor terrace, kitcheb, and even had a fireplace but quite old. The walls were velvet but the outlets were coming out. One small TV in living room. The guest bedroom had a window with bars but no covering - quite odd. Some of the lights didn’t work. Kitchen appliance seemed like from 40+ years ago. They had 2 glass panel shelf windows where people outside can look into the apt. Floors were creaky. The place felt haunted. The bathroom seemed like the only area renovated decently but the shower area had some mold. The location is convenient near the lake and 10-15 min walk to train / chapel bridge / lion monument.

Partner

6/10

Pleasant

27 Aug 2025

Don

Great location buthotel in serious need of updates

Self

4/10

Poor

26 Aug 2025

Lindsey

This was near lake and bus but old loud and not what picture displayed . Breakfast was pricey but ok

Leisure Partner

8/10

Excellent

21 Aug 2025

Karin

It’s an ok place to stay for just one night.

Leisure Partner

6/10

Pleasant

15 Aug 2025

Jennifer Anne

This hotel has a good location.
The rooms and hotel itself were not of a 4 star standard as described. There was no air conditioning which was needed with temperatures over 30 degrees. No mini fridge in the room.

10/10

Exceptional

14 Aug 2025

Sean

Awesome hotel in Luzern

Leisure Self

4/10

Poor

10 Aug 2025

Francesca

I would not recommend this hotel. Hot, dirty, cigarette smoke in the lobby, noisy, and dated (in a bad way). Manager was, however, very receptive to our feedback and did kindly offer a refund for one night to accommodate. This was the bright spot. I would still not recommend this hotel, but I applaud the manager for her service and appreciate her willingness to receive our feedback.

Leisure Partner

10/10

Exceptional

07 Aug 2025

Craig

Highly recommended.

Great location. Very nice room. Would stay here again.

Partner

8/10

Excellent

04 Aug 2025

Wahab

Good clean facility. Noisy cause of traffic. Good location near the train station which was walkable.

Partner

10/10

Exceptional

02 Aug 2025

Antonio

Great stay

Perfect spot. Near the lake and close to all attractions. Staff was exceptional and room was very nice. Would stay again.

Partner

6/10

Pleasant

29 Jul 2025

Lesa

Everything was fine with my stay except for the smell of smoke that came up to the fifth floor from the lobby bar.

Leisure Family

10/10

Exceptional

26 Jul 2025

linda

Great location, and friendly staff.

8/10

Excellent

26 Jul 2025

Laurie

Nice place

8/10

Excellent

24 Jul 2025

Derek

Nice hotel, easy walk from railway station and all the main tourist spots. I had a single room which was clean and had a comfortable bed, a safe, flat screen TV with lots of channels, charging points for phones and nice bathroom with a good shower. Staff were all nice and helpful. Buffet breakfast was good. My room overlooked the street but with the window closed there wasn't much traffic noise. The only thing that stops this being excellent was the lack of air conditioning but I wasn't that hot and slept well. I definitely recommend it as a good place to stay unless you really need air conditioning. I very much enjoyed my stay.

Leisure Self

8/10

Excellent

20 Jul 2025

David

Very central, 10 mins walk from the railway station, old fashioned charm, my room at the front could have been noisy but everything shuts at 2300 in Luzern so it gets quiet. Did me fine for 4 nights.

Leisure

8/10

Excellent

15 Jul 2025

Richard

Very convenient location to center of Lucerne - we were able to walk to all areas of interest to us.
Wifi connection process was very cumbersome and we need to ask for help from the front desk staff.
Room did have some dustballs on the floor in the corner and under chairs and desk.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Benjamin

Great hotel - excellent location, good rooms, good air conditioning, friendly staff. Highly recommended.

Leisure Partner

8/10

Excellent

03 Jul 2025

Ian

A good hotel that is centrally located, making an easy walk to the centre or the train station. This rooms were nice but the air conditioning didn't do much cooling so I had the window open the whole time I was there. It was generally good and I would stay there again, but perhaps not in the summer.

Business Self

8/10

Excellent

01 Jul 2025

Youna

I really liked the first room that I stayed in. It was clean & spacious! But then the second room that I have booked was little smaller and it wasn't bad until I smelled the pillow and blanket. It smelled like wet tower that haven't been dried. Other than that, rest wad okay. Overall nice place to stay and close to restaurants and groceries and lake.

2/10

Poor

01 Jul 2025

natalia

Hello, I’m writing to request a refund, as this hotel was a complete deception from the moment I arrived. The photos and description on the website have nothing to do with reality. The rooms were full of dust, extremely small, and had no air conditioning, which is very serious considering that I suffer from asthma and severe allergies.

The staff showed no intention of solving the issue or offering any alternatives. I felt completely scammed, I couldn’t continue with the stay, and I was forced to find another hotel immediately, which resulted in an additional and unexpected expense.

I find it unacceptable that this type of accommodation is available on the platform, and that is why I am demanding a full refund of my reservation. It was a very unpleasant experience that affected both my health and my travel plans.

Leisure Self

10/10

Exceptional

28 Jun 2025

Angela

Great location and nice breakfast

Great location just one street back from the lake front. A good price for the area. Rooms were a good size. Only a short walk to the train station. Breakfast had enough options to find something we liked. I would return to this hotel if back in the area.

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Jacqueline

Great location, clean, tidy and modern. Great complimentary tea/coffee. Convenient for all attraction

Leisure Partner

2/10

Poor

22 Jun 2025

Holta

Entrance stink of cigarette smoke and the room is full of dust

Leisure Family

8/10

Excellent

22 Jun 2025

Ralph

No shower towel in the room.

Business_and_leisure Family

10/10

Exceptional

21 Jun 2025

eric

Close to attractions and transportation

The room is very spacious, excellent service, flawless check in, best location, close to attractions and train station, bus station.

Friends_and_family Family

6/10

Pleasant

21 Jun 2025

Grace

Room was dark and very hot. Fan provided but didn’t help. Miserable nights sleep. Staff was nice and apologetic. Would not return.

Leisure Family

8/10

Excellent

18 Jun 2025

Geoffrey

Close to lake and station

Close to station. Easy to find. Breakfast room very busy so not that relaxing but the staff were great. Shops and restaurants all around .

Friends_and_family Friends

8/10

Excellent

18 Jun 2025

Debra

It was very hot while we were there and the fan was insufficient to cool the room but the room itself was lovely and breakfast was very good!

Leisure Partner

8/10

Excellent

15 Jun 2025

jerzy

A little run down

Leisure Family

6/10

Pleasant

07 Jun 2025

alex

bathroom too small. parking for a night at street cost nearly 40 CFH. good breakfast.

Friends_and_family Friends

10/10

Exceptional

05 Jun 2025

Kurt

Great location. Small rooms but clean

10/10

Exceptional

04 Jun 2025

Alejandro

Great location, 10 minute walk from train station. Close to old town. Would stay here a again.

Leisure Partner

8/10

Excellent

31 May 2025

gary

Great location. Staff was very helpful. The room was cozy and comfortable. Not too small. There is nothing bad to say about this hotel. We really enjoyed our stay

Leisure Partner

8/10

Excellent

26 May 2025

Clay

This property is perfect for those simply wanting to visit the area and travel around.

Leisure Friends

6/10

Pleasant

25 May 2025

bob

Tv not working no where to eat after 10

Leisure Partner

6/10

Pleasant

24 May 2025

Trina

It wasn’t bad and great location. But definitely nothing fancy or extras included.

6/10

Pleasant

23 May 2025

Tanya

There was no air conditioner in the room. Not enough towels. We liked the location. Walking distance to everything

Leisure

6/10

Pleasant

20 May 2025

Eric

Muy buena localización. Muy limpio. Lo único encontré negativo es que el aire acondicionado del cuarto no se puede controlar. Se pone caliente y no puedes descansar bien. Ellos están conscientes de eso y te dicen uses un abanico que tienen en el cuarto. Por esa razón le doy 2-3 estrellas

Leisure Partner

4/10

Poor

19 May 2025

LAURA

Dirty, rude staff

In summary:

Day 1 on arrival: the trash in the bathroom was full from previous guest and no toilet paper in bathroom. Called front desk and the girl came and took out trash and brought toilet paper.

Day 1 (few hrs later): I go to take a shower. Shower gel bottle totally empty (fine, I brought my own) and the shower was clogged (pic for reference). Called again and same girl came but with a different attitude this time (annoyed). I asked if someone could come from maintenance since my aunt needed to also shower and I did not expect her to do so on top of my dirty water. She said no one could help until next day, which I found impossible to believe. It was only about 7p. I asked for a different room, she said they were full. I asked again how they can run a full hotel without anybody from maintenance for an emergency. She got mad. I got mad. I told her to leave the room and contacted Hotels.com.

Day 2: I tried talking to the manager in the morning. Literally no help. She was defensive and took her employee's side because I was rude to the rude/not-at
-all helpful employee. They didnt even offer an apology or a free breakfast. Nothing. Their costumer service is the worst and they DO NOT care.

Day 2 (at night): My earring fell on floor so when I picked up I noticed all the dirt under my bed (pic for reference).

Good location but for the price, find a cleaner, nicer hotel where you can shower for more than 1 minute so you dont drown.

Friends_and_family Family

6/10

Pleasant

19 May 2025

Yip Chiu Bill

I saw nice coffee capsules in the room but cannot enjoy them as there is no cup. Liquid soap ran out for both nights that I stayed.

Leisure Partner

6/10

Pleasant

19 May 2025

Chi Ming

Location is good but some improvements required in amenities provided and services

Leisure Family

10/10

Exceptional

15 May 2025

Blesilda

We had the penthouse room and was excellent. We love the space and the views in our balcony.

Leisure Friends

10/10

Exceptional

10 May 2025

Paul

The hotel is in a great location. Right on a main bus line to train station and Mt. Pilatus

Leisure

10/10

Exceptional

07 May 2025

Grant

We stayed in a junior suite which was perfect. The location is great, just a short walk from most places. Highly recommend

10/10

Exceptional

06 May 2025

Adriane

Nice hotel in convenient location. Good breakfast. Would definitely recommend.

Leisure Self

6/10

Pleasant

05 May 2025

Holly

Liked the location. Did not like the smell in the lobby and was not impressed with the breakfast selection for the price.

Leisure Family

10/10

Exceptional

29 Apr 2025

Mark

All of the hotel employees were friendly and very helpful.

Leisure Self

8/10

Excellent

28 Apr 2025

Liping

good hotel

Leisure Friends

8/10

Excellent

23 Apr 2025

sehim

The staff were very nice, and the area is fantastic

Leisure Self

4/10

Poor

20 Apr 2025

Marcelo

Mucho olor a cigarro en el lobby y pasillos, el desayuno muy pobre, las habitaciones de poca calidad y espacio.

Leisure Family

10/10

Exceptional

19 Apr 2025

Yvonne

Highly Recommended.

Good location, hotel, room is clean, good size room, our room had the lake and swiss alps view which made it more memorable. We will definitely come back. Highly recimmended!

Friends_and_family Family

4/10

Poor

18 Apr 2025

Verified traveler

Poor cleanliness

We booked the rooftop penthouse. Views were good but room was very dusty, old smelly carpets. No window blinds on bath room windows, fridge not working.

Friends_and_family Family

10/10

Exceptional

17 Apr 2025

Jason

This hotel was amazing. We had originally booked a different hotel, which turned out to be completely misleading. After a stressful search for alternative accommodations, this hotel welcomed us right away and had a room ready almost immediately. While the room didn’t have a view, the location was perfect—within walking distance of everything we needed. The free Wi-Fi, delicious breakfast, and extremely comfortable bed made our stay even better.
Although it was slightly on the pricier side, the quality and service made it well worth it. Highly recommend!

Leisure Partner

10/10

Exceptional

16 Apr 2025

Greg

Very nice place.

Leisure Partner