Monopol Luzern

Switzerland , Lucerne
LUCERNE, Pilatusstrasse, 1
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100 reviews shown

2/10

Poor

25 Feb 2026

samuel

We booked a room with a view of the lake but since the hotel is renovating the windows were completely blocked with a scaffold. We couldn't see out of the window at all

Family_with_children

8/10

Excellent

13 Feb 2026

Victoria

Staff were helpful

Partner

10/10

Exceptional

11 Feb 2026

lindsay

Outstanding place. Safe, clean, convenient fir travel, food, walking. Phenomenal stay !!!

Leisure Family

10/10

Exceptional

29 Jan 2026

Ida

Clean and spacious room. Front desk staff was friendly and it was just walking distance to the places of interest.

Leisure Family

10/10

Exceptional

26 Jan 2026

Andrew

Clean room, amazing location and helpful staff

Leisure Friends

8/10

Excellent

21 Jan 2026

John

Lovely room in nice hotel.

Leisure Partner

10/10

Exceptional

14 Jan 2026

Ratna

The room is very clean, spacious and has a great view of the Lucerne riverfront. It is very close to the Lucerne’s train stain (Hauptbahnhof) and the hotel has elevator. Breakfast is very good and the staffs are super friendly and helpful. Highly recommend this hotel when you visit Lucerne.

Leisure Family

10/10

Exceptional

29 Dec 2025

Farasley

Exceptional location, spotless room and very friendly staff.

Leisure Family

4/10

Poor

29 Dec 2025

Kevin

The room was slightly bigger than a prison cell. There was fecal matter on the rim of the toilet. The shower was either hot or cold. It was difficult to get warm water. Worst part, no place to pull up a car to the hotel and check in. You had to find a parking garage and drag your bags to the hotel.

Friends_and_family Friends

10/10

Exceptional

19 Dec 2025

Monica

Location

Leisure Family

10/10

Exceptional

12 Dec 2025

Susanne

This was the BEST part of our 2 week trip. Excellent location. Walkable to everything! Money exchange right outside the door. Train station steps away. Lake, steps away. Mountains to die for! Shopping, restaurants, churches, attractions all easily withinh walking distance. And so quiet for a big city!!! We loved it and will stay at Hotel Monopol when we return!!!

Leisure Family

10/10

Exceptional

09 Dec 2025

Pamela

Breakfast omelets and custom eggs were dreadful. Worker didn’t understand much English, all was overcooked.

Friends_and_family Friends

10/10

Exceptional

09 Dec 2025

Mark

Yes, good selection

Friends_and_family Friends

10/10

Exceptional

07 Dec 2025

Kristina

We stayed in a room with windows facing the train station, it was quite and the room was so spacious!

Leisure Friends

8/10

Excellent

28 Nov 2025

Duncan

Our stay was great. We were on the 6th floor. Only negatives I had is that the rooms itself are quite old. The window had a display light pointed right at it and the curtains barely hid the light at night. Most of the room was pretty bright due to this.

8/10

Excellent

22 Nov 2025

Lynda

Perfect location close to transport.

Leisure Family

8/10

Excellent

20 Nov 2025

Agatha Cristy

The room is big and the beds are very comfortable. The location is good, just beside Luzern central station. Within walking distance to chapel bridge, the waterfront and old town. Very accessible. Nice staff as well.. I will recommend this hotel

Leisure Friends

10/10

Exceptional

19 Nov 2025

Melissa

Great room. Two big windows and plenty of space to open our suitcases. The bathroom was spacious and modern.
Very helpful staff. They arranged dinner reservations, gave us tea while we waited for the room to be ready, had apples for guests to take, and made us feel so welcome.
Location is excellent! So easy to get around. Steps away from underground shopping, trains, boats, and beautiful scenery!

Partner

6/10

Pleasant

13 Nov 2025

Darwin

Property is very outdated, carpets in the room were so dirty, couldn’t take shoes off. You could ask for slippers at the front desk though. But the bedding and bathroom were clean. There was some event happening during our stay, so it was impossible to sleep at night. In the morning there was garbage all over around the property. I would not stay again.

Leisure Partner

10/10

Exceptional

13 Nov 2025

Ian

Staff was excellent, room was clean. Right next to the train station and located next to old town.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Minsheng

very good

10/10

Exceptional

10 Nov 2025

Michael

The room was spacious and very clean

The staff was very friendly and helpful.

Leisure Family

10/10

Exceptional

09 Nov 2025

Olga

The breakfast was excellent, and the location near the train station and the pier is perfect for travelers who want to explore rather than just stay in the hotel. The rooms are spacious, and the staff are very friendly and helpful.

Leisure Family

8/10

Excellent

07 Nov 2025

ANGEL

Good
Location

10/10

Exceptional

07 Nov 2025

James

Perfect for a train station. I had a top-floor suite that was large and a change after the cramped Viking cruise.

10/10

Exceptional

06 Nov 2025

Michael

Reception Staff & Cleaning Staff were excellent and the Zimmer Suite that we were assigned was perfect. We would most certainly stay at this hotel again. Thank You so much for your kind hospitality.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Krista

Great location. Right across the street from trains and buses. Staff was very nice and attentive upon check in. They even upgraded us without asking which was a nice and very welcome surprise. They were great to give directions and recommendations. We stored our luggage there the day we checked out and continued to explore Lucerne. I would definitely recommend this hotel.

Leisure Family

10/10

Exceptional

13 Oct 2025

Israel

Amazing !! Great location, breakfast is great and we enjoy the short walks to the city !!

Leisure Family

10/10

Exceptional

13 Oct 2025

Vicki

We picked this hotel for its convenience to the train station and the included breakfast. It turned out to be so much more. The walkability to old town was perfect. Everything was so close. We opted for the Zimmerman suite to get extra room and it did not disappoint. Very clean and helpful staff as well. Our room was so quiet, we never heard a peep. We based our Switzerland travelog of Lucerne and stayed for 7 nights. Loved it!!

Leisure Partner

10/10

Exceptional

07 Oct 2025

Abelardo

My wife and I really liked staying at Hotel Monopol. It is right across the street from the train station which was very convenient for us. Lots of turist areas to walk to, restaurants and pubs

Leisure Partner

4/10

Poor

04 Oct 2025

Taryn

Room was very dirty with stains on the sheets and the couch. Did not look like the pictures. Area was very convenient which was nice.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Ryan

Was incredibly easy to access from the train station. The area around the hotel was full of shops and sights that were easily walkable. The hotel is attached to a McDonald’s and Star bucks that were convenient for late night/ early morning snacks. There was also a nightclub at the top of the hotel if you’re into that type of thing, but it did not bother me sound wise even though I was the floor below.

Leisure Partner

6/10

Pleasant

28 Sep 2025

Michael

Great hotel during the day. Dont stay the weekend

The room was very nice and the staff was extremely friendly. The location was however a double edged sword. The hotel was adjacent to the main train station in Lucerne. You could literally walk 20 meters to the escalator to the station and have access to all of the fast food stalls as well as the bakery’s and the Coop convenience store. The downside was that there is constant noise from the buses, trams, and pedestrians.
The biggest negative for us was the loud partying outside the hotel on the weekend. Our stay was from Wednesday night through Sunday. We had room 614 (the highest floor). Friday night we were awaked off and on by yelling and partying. Saturday night however we were hardly able to sleep due to the constant loud voices that finally ended around 5:30am.
As we left Sunday morning we literally drug our suitcases through a layer of trash and cigarette butts an inch deep outside of the Roadhouse bar next door to the hotel.
We really liked the hotel on Wednesday and Thursday but we wished we had stayed somewhere else over the weekend.
If we find ourselves in Lucerne again we would look for another hotel.

Partner

10/10

Exceptional

23 Sep 2025

David

Close to Chapel Bridge, the old town, train station and lake. The daily apple was a nice bonus!

Leisure Partner

10/10

Exceptional

20 Sep 2025

Dileep

Excellent location

Leisure Partner

10/10

Exceptional

18 Sep 2025

Bruce

All good at The Monopol

Great suite Great location Great staff

Partner

2/10

Poor

17 Sep 2025

Victoria

Mouse in our room

Leisure Family

10/10

Exceptional

03 Sep 2025

Jennifer

Our time there was fantastic!

Leisure Partner

10/10

Exceptional

30 Aug 2025

Daniel

Large Lovely clean rooms. Comfortable beds
Very convenient location.

Leisure Family

10/10

Exceptional

29 Aug 2025

Himanshu

Staff was excellent. Location very convenient

Leisure

10/10

Exceptional

29 Aug 2025

Sandra

Big rooms close to everything. Great area for shops , train, and buses. Would definitely stay again ! Beautiful hotel!

Leisure Family

10/10

Exceptional

27 Aug 2025

miki

Perfect location near KKL and SBB

Leisure

10/10

Exceptional

18 Aug 2025

Paolo

The hotel is nice and the breakfast was pretty good. Also having ac in the room is a great plus during the summertime. Great location, it’s right next to the train station and the pier so you can go around places pretty easily.

Leisure Family

10/10

Exceptional

15 Aug 2025

harinder

Great location

Leisure Family

10/10

Exceptional

13 Aug 2025

Ann

We have always stayed at Monopol when we go to Lucerne. The proximity to the train and the lake is superb. The reception staff were very personable. Even though I always consider Lucerne hotels to be quite expensive, I got a same day deal that pleased me. And the AC during this heat wave was needed and excellent!

Leisure Family

8/10

Excellent

13 Aug 2025

Darice Green

Carpet was dirty. Have photos but cannot upload. Staf very nice. Wifi was spotty.

Leisure Friends

10/10

Exceptional

04 Aug 2025

Murali

Good room space, air conditioned, clean beds and great humble staff

10/10

Exceptional

31 Jul 2025

Jose

Loved it

Leisure

8/10

Excellent

30 Jul 2025

Christopher

Unbeatable location next to Lucerne Station and Tourist Office.We had a Junior Suite (419) which was large but rather tired with many stains on the carpet and poorly lit - no ceiling lights and only 2 free standing lamps in seating and cupboards area. Newly refurbished bathroom with excellent lighting and good bath/shower together with 2 sinks. Pretty poor breakfast for CHF25 with consistently overcooked scramble eggs.

Leisure Partner

10/10

Exceptional

30 Jul 2025

Ronald

The exterior and interior decor is classy. The proximity to the train station and waterfront is perfect for visitors.

The breakfast buffet was outstanding. ORANGE JUICE was the best I have ever had! Please send praise and compliments to Natasha and Angela who service the breakfast buffet. Smiles, friendly service means so much to us as travelers. Merci and Danke!

10/10

Exceptional

29 Jul 2025

Steven

There was 8 off us in our group with 4 rooms. A couple of the rooms seemed a little more updated but they were all fine. Our blind did not work in our room but not a big issue. The breakfast buffet offered hot and cold choices. It was very good!! The location right next to the train station was perfect and the main area of town was an easy walk! If we come back to Lucerne we will stay there I again.

10/10

Exceptional

25 Jul 2025

Shirley

The building is beautiful. Conveniently located right in front of the train station. Beds are incredibly comfortable. Staff is beyond helpful with dining recommendations and places to visit. Malik was very kind in arranging best dinner plans for us. A must stay! Looking forward to our next visit!

Leisure Family

10/10

Exceptional

18 Jul 2025

Dorothy

Fantastic hotel near town and the staff was great. Starbucks downstairs was terrific! Our room was also very comfortable but a bit dirty. Stains in the carpet and furniture. There were also old slippers under the bed. We also had to request new towels because housekeeping didn’t tidy our room. We will be back one day though.

Leisure Partner

10/10

Exceptional

17 Jul 2025

MERI

I like this hotel I had small room but very comfortable and has everything : air conditioner , refrigerator, ..
when get outside hotel. Very beautiful area
Near by 2-3 min walk. Lake, Chapel bridge

2/10

Poor

15 Jul 2025

Qian

I was informed to move to another hotel in the last minute due to an overbooking issue in their system.

10/10

Exceptional

13 Jul 2025

Mike

Clean room, great breakfast, close to the train station and close to the river

Leisure Partner

10/10

Exceptional

11 Jul 2025

Elizabeth

Already planning next visit!

It was a fantastic stay. Our room was amazing...top floor with a fantastic view of the lake. It was exceptionally spacious and the beds the most comfortable of our entire 3 week European vacation...we look forward to coming back!

Friends_and_family Family

10/10

Exceptional

08 Jul 2025

Douglas

Good w/Signs of Better

Check-in and auto parking with guest reception went very well. Location of hotel convenient to train station, lake tour boats, and old town historic district. Many restaurant options. Hotel was clean but dated. Could see updates in other rooms on our floor either done or being done so this is a good sign. The un-renovated room we had showed its age. Assuming this continues, I would have no issue staying at this property again.

Friends_and_family Family

8/10

Excellent

07 Jul 2025

roberto

Rooftop bar hidden gem

Leisure Family

10/10

Exceptional

04 Jul 2025

Christi

Great air conditioning and location

The location of the Monopol was perfect. It is located directly across the street from the train station. It also had air conditioning which is a must for us during the summer.

Partner

4/10

Poor

28 Jun 2025

Noreen

Hotel is dated & not very clean. Paid for 3 people & was given bunk beds to accommodate but they were really uncomfortable. Asked for a cot and that was also very uncomfortable. Overall not a good experience.

Leisure Family

6/10

Pleasant

26 Jun 2025

Dev

Convenient to the train station. Convenient to the old town area of shops and dining.

10/10

Exceptional

21 Jun 2025

Mohammed

Monopol the best in class !

What a great hotel to stay with family ! Outstanding service and very clean hotel .

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Alex

Great location. Stairs to train station right outside the front door.

8/10

Excellent

15 Jun 2025

Beatrice

Very nice view from my booking double bed and facing the view of lake. Convenience to station just next to it. The hotel bit old and should do som renovation.

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Yew Beng

The hotel is just right next to the main train station and a short walk from the ferry terminal. The old town and main tourist attractions are all within walking distance. Couldn't have asked for more.

Leisure Partner

10/10

Exceptional

08 Jun 2025

John

Fabulous place location is excellent Staff great
Highly recommended

Friends_and_family Friends

6/10

Pleasant

31 May 2025

Angelene

If you book a zimmer suite and they tell you that you have been upgraded to a room with a kitchen, don't take the upgrade! 4 families had booked Zimmer suites (which were very nicely appointed with large bathrooms), but unfortunately for my husband and I we were upgraded to a room with a kitchen (not useful when only staying for 1.5 days). The bathroom required you to walk sideways into the room (as it was tiny) and there was no where to sit in a large expansive room. Overall the hotel is nice and it is in a great location in Lucerne, but be mindful of them promoting room upgrades from the best rooms in the hotel! Very disappointing!

Leisure Friends

10/10

Exceptional

26 May 2025

Karen

Great place to stay

Leisure Friends

10/10

Exceptional

24 May 2025

Dale

The hotel was in an excellent location, just minutes from the train station. Our room was spacious, comfortable, md quiet. We loved the rooftop bar! Beautiful view and great place for a drink/snack?

Leisure Partner

10/10

Exceptional

24 May 2025

Laura

Very friendly staff and spacious.

Leisure Family

6/10

Pleasant

16 May 2025

Milinda P

Noisy throughout the night

Leisure Family

10/10

Exceptional

08 May 2025

Vivian

Beautiful hotel across from station . Staff were lovely gave us vouchers for museums and transport. Huge room and barhroom. Would stay there again. Breakfast included was delicious.

Leisure Family

6/10

Pleasant

02 May 2025

Damon

Our room was leaking from the ceiling. When brought to the hotels attention, they set towels under it and apologized. Although staff was friendly, we didn’t have AC and the ceiling was leaking bad. No room change or discount on stay or anything. I found it very unprofessional

Leisure Partner

10/10

Exceptional

28 Apr 2025

Maria

View was partial but very nice. Small room but all I needed. Sparkling water included in the room. I forgot my plug adaptor and they lend me one. Staff was very friendly and recommended restaurants like La Bestia - great pizzeria just a minute walk.

Self

10/10

Exceptional

24 Apr 2025

Pardeep

Conveniently located just outside the Luzern train station and right next to the chapel brige and boat rides. Attentive staff. We arrived early and staff checked in our bags and room was avaliable earlier than check in time. Will stay again if visiting Luzern.

Leisure Partner

8/10

Excellent

08 Apr 2025

Convenient transportation,

Leisure Friends

6/10

Pleasant

04 Apr 2025

Claudia

Centrally located hotel across the stress from central station. Very convenient location. The staff is nice, rooms are clean & breakfast is good. It's bit dated, but that is expected form a historic property. No air conditioning. If you open the widows, the noise form street will not allow for restful night.

Leisure Family_with_children

10/10

Exceptional

26 Mar 2025

Carlos

The hotel is conveniently located right next to the station and is in close proximity to all the essentials. It offers a luxurious experience without breaking the bank, and the service is truly exceptional. You’re bound to feel well taken care of during your stay.

Leisure Family_with_children

10/10

Exceptional

26 Feb 2025

Kim Choy

Good

Leisure Partner

8/10

Excellent

18 Feb 2025

Rawat

It is a convenient hotel near the train station. The staff are friendly and the restaurant is near.

Leisure Friends

10/10

Exceptional

11 Feb 2025

Aaron

Great hotel and location, highly recommend

Leisure Partner

10/10

Exceptional

07 Jan 2025

Telecia

Fantastic location directly across from the central station, bus stop and ferry piers. Although on a main road, very quiet.
Clean and full of character. A great stay

Leisure Family_with_children

10/10

Exceptional

03 Jan 2025

Jesse

Staff were great, so helpful, room was clean, spacious and quiet. Breakfast was also the best.

Partner

10/10

Exceptional

29 Dec 2024

Stefo

Loved everything about the hotel. Conveniently located to everything we needed to see and do in Lucerne. Highly recommend.

Leisure Family

10/10

Exceptional

28 Dec 2024

Chad

Beautiful location next to the train stop. East on East off right to the city.

Leisure Family

10/10

Exceptional

21 Dec 2024

Patricia

Liked it was close to the train station. Very walkable area. Some dining was close but most a bit further away but easily walkable. Good staff, comfy rooms.

Leisure Family

6/10

Pleasant

20 Dec 2024

Lili

The location is excellent, situated directly across from the train station. However, the room is quite old, and the windows lack curtains. Additionally, you can hear sounds from the hallway, as the room has poor sound insulation.

Leisure Partner

10/10

Exceptional

10 Dec 2024

Emma

Perfect location for exploring

The room was lovely, a little hot but soon solved by simply opening the window on to the picturesque square below. Breakfast offered a good choice, the staff were friendly and welcoming. Really nice place to stay.

Partner

10/10

Exceptional

06 Dec 2024

Verified traveler

Great location and comfortable

Hotel is nice and clean and right outside of the train station which is very convenient for traveling around Switzerland.

Partner

10/10

Exceptional

26 Nov 2024

Roberta

Next door to McDonalds!

Leisure Family

10/10

Exceptional

23 Nov 2024

Beth

Staying in this hotel felt like we were royalty. Our room wasn't ready when we arrived three hours early but staff emailed us when it was ready, and they had already delivered our baggage to the room. Coffee was available in the room and the pillows and mattress were memory foam, so comfortable. The location is directly across the street feom the train station and in the middle of Old Town, where shopping and restaurants are located. This place is perfect!

Leisure Friends

6/10

Pleasant

17 Nov 2024

Lori

Our fifth floor room needed a total update. Carpet especially. Bed sheets were very uncomfortable. I asked for an extra duvet to sleep on.

Leisure Friends

10/10

Exceptional

14 Nov 2024

Verified traveler

Great place to stay.

Partner

6/10

Pleasant

10 Nov 2024

Dale S

The carpet was very dirty they showed me another room but it smell really bad but it is centrally located across the street from the train station.

Leisure Family

6/10

Pleasant

10 Nov 2024

Harriet

Great check in
Clean bathroom
Bedroom was dusty, thick dust on carpet edges
Asked for extra pillow (in person at reception) it never came
Ok stay but would choose differently next time
Like I said nice reception though!

Friends_and_family Family

10/10

Exceptional

06 Nov 2024

Jerry

Excellent Location.
Wifi login not friendly.

Leisure Family

10/10

Exceptional

04 Nov 2024

Gregory

Nice big room. Facing the main street and train station, but somehow quiet. Good breakfast, friendly and helpful staff. Close to everything the tourist needs.

Partner

8/10

Excellent

04 Nov 2024

Jodie

Internet was not working.

Leisure Partner

6/10

Pleasant

01 Nov 2024

Michael

This hotel has a major noise problem. Pulsating sound from a club in the building complex audible on the fourth floor until long after midnight. It's not their fault but that's not the customer's concern. Other issues: the wifi went down six times and failed to reconnect. Plus, check in time 4 pm and check out time 11 am? Come on, this isn't 2020.

Business Self