Neustadt Apartments

Switzerland , Lucerne
LUCERNE, Morgartenstrasse 17
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47 reviews shown

6/10

Pleasant

22 Sep 2025

Teresa

The apartment was closed to Luzern Train station and Ferry so very convenient getting to other attractions. Apartment was large enough for two adults.
The main issues is no A/C and the portable fan unit is not sufficent to keep the rooms cool. The shower curtain in bathroom is not large enough to keep water from spraying onto floor. One last issue is the key. You only get one and you need this to lock the door when you are inside. So if one guest leave and take the key, the other guest cannot lock the door or be locked in and cannot exit.

Leisure Family

10/10

Exceptional

16 Sep 2025

Omar

Una experiencia excelente. El departamento tiene todo lo necesario para poder hacer las comidas. La ubicación es muy buena con restaurantes, shopping y suler mercados muy convenientes. El Staff muy ayudador en todo momento. De lo mejor la chica que nos recibió, gran actitud y muy sonriente.

Leisure Family_with_children

8/10

Excellent

14 Sep 2025

Elizabeth

The property is a clean but not upscale apartment. It has no AC but did have fans. The bonus is the location. Very close to the train station and old town shopping. Under the train station is grocery and shops and a short cut to the trains. Street sounds are no problem when the windows are closed. Restaurants are on the street level. The elevator is small but fast. Reception staff, across the street, were helpful and friendly

Leisure Partner

10/10

Exceptional

29 Aug 2025

Danielle

Fantastic!

8/10

Excellent

16 Aug 2025

Kelsey

Great spot if it’s not hot out!

Apartment had everything we needed except AC, which was particularly noticeable because it faced the afternoon sun and when we finally could open the windows, the train station and an all hours pizza place were right outside. Not a prob, really, unless you are there in a heat wave, which we were. Perks for our fam were the kitchenette, park across the street, and walkability.

Friends_and_family Family

10/10

Exceptional

09 Aug 2025

Tony

Great location and roomy apartment. The shower is a bit funky, the floors get very wet, since there's no shower door. Very new interior

Leisure Family

8/10

Excellent

07 Jul 2025

Caron

Nice roomy apartment but no air conditioning.

Very nice apartment, very roomy with well equipped kitchen. Comfortable bed and beautiful view. Great location. The only downside which almost ruined our stay was no air conditioning. There was a heat wave while we were there and it was miserable.

Partner

10/10

Exceptional

05 Jun 2025

Cynthia

Perfect location, comfortable flat with everything we needed.

Leisure Family

10/10

Exceptional

21 Apr 2025

Amy

We loved staying here. And the kids loved that there was a playground across the street. The adults loved that they serve beer at the Cafe next to the playground.

Leisure Family_with_children

6/10

Pleasant

22 Oct 2024

Valentina

Nice place but no AC.

Leisure Family

10/10

Exceptional

30 Sep 2024

Janani

We had a great time in Lucerne by staying at this property. The apartment had evertything we needed and was very comfortable. Given how Lucerne is so expensive this gave us the opportunity to make simple breakfast, stock up the fridge with essentials and heat up frozen meals. The place is less than 5 mins from the train station and close to all other places.

Leisure Family_with_children

8/10

Excellent

10 Jul 2024

Janet

Everything was fantastic, except double bed was in a corner, so one side could not get out of their own side

Leisure Partner

10/10

Exceptional

05 May 2024

Judy

The one bedroom apartment was spacious and clean and had everything we needed. The bed was very comfortable, and we slept better here than anywhere else on our trip. The location was fantastic. The second half bath made it easier with three of us staying here. A little expensive, but everything in Lucerne is, so overall value was good.

Leisure Family

10/10

Exceptional

05 Apr 2024

Sarah

Super convenient and easy - a bright, spacious apartment, with a friendly and helpful staff from the Hotel Central. Staying here was the best decision made so far this vacation!

Leisure Family

10/10

Exceptional

15 Jan 2024

Anthony

Perfect apartment and location for a family stay in Lucerne.

Leisure Family

10/10

Exceptional

18 Dec 2023

Hwee Hoong Michelle

The check-in/out process was easy. The staff at reception were very friendly and apartment had everything we needed.

Business_and_leisure

10/10

Exceptional

13 Sep 2023

Jonathan

Excellent location, great staff and service.

Leisure Friends

10/10

Exceptional

02 Sep 2023

Angela

Absolutely amazing stay for 3 nights in this beautiful apartment and very central to everything we wanted to do and see! Highly recommend for a short stay. Wish we could have stayed longer

Leisure Family

8/10

Excellent

30 Aug 2023

Muniba

Nice property close to the train station. Very convenient . Check in is at Central Hotel and then apartment itself is down the road in a separate location.
We had delayed baggage from our flight which was later delivered to the hotel. No one notified us until when it was time for check out we asked about our baggage. If we had not asked we would have missed it.
Otherwise clean and wonderful location.

Leisure Family

8/10

Excellent

10 Aug 2023

Inderprit

Dislikes- Drainage in the shower room was not good. The wash basin drainage was poor. When reported to the girl at reception, her question was offensive implying we had put something down the sink. We also had to wait for 40 minutes to check in as the apartment wasn't ready. Nico the Concierge who we dealt with was excellent,very helpful and friendly. If you want a good view then unfortunately you will be staring at a side wall of a church. We were not bothered about the view so was ok for us. The apartment should be checked for proper drainage etc before the next guest moves in.
Likes- The apartment is very cosy, spacious and homely. It has everything you need for a comfortable stay. Only 4 to 5 minutes walk from the station. We can stay here again.
Owners please advise staff to not accuse guests for something they report. Please thoroughly check the drainage before the next guests arrive.

Leisure Family

10/10

Exceptional

28 Jun 2023

Tim

Great location with 5 min walk to trains, boats and city center….very nice apartment, quiet and comfortable….staff very responsive and helpful!

Leisure Family

6/10

Pleasant

24 Jun 2023

PURNACHANDRA

Most of Switzerland don’t have AC and so this apartment. It’s very hot in Switzerland and this apartment has windows but the airflow is in wrong direction and so you don’t get any air into the rooms even if you open windows. Overall apartment is nice but without proper air you feel like very hot in the room. If you don’t mine staying in hot rooms. This is the place for you.

Leisure Family

10/10

Exceptional

12 Jun 2023

Arshad

Very conveniently located close to train station. A large apartment with 1.5 bath and was vert convenient for a family of 4. Will stay again when visiting Lucerne.

Leisure Family

10/10

Exceptional

30 May 2023

Robbi

I enjoyed my stay. The room was great, the staff was very friendly and helpful, and the location was perfect. I would stay there again.

Friends_and_family Family

10/10

Exceptional

12 Apr 2023

Meghan

Apartment was great. Plenty of room, very clean and well stocked. Beds were comfortable. Front desk staff were always very friendly and helpful. Very convenient location to old town and the train station and boats. Only recommendation I would make is that even though we knew housekeeping was only once a week in the hotel, it would have been nice to at least have dirty towels and garbage taken away periodically. Otherwise everything was lovely!

Leisure Family

10/10

Exceptional

29 Jan 2023

Mark

Great place to stay with lots of space

We booked a two-bedroom apartment and it was clean, modern and comfortable. The only minor issue was that there was only one bathroom and it was attached to only one of the bedrooms. Therefore, the person staying in bedroom #2 had to come into and through bedroom #1 to use the bathroom. That aside, the apartment was fantastic with lots of space and convenient to walk to the train station and or to old town Lucerne. By the way, the lower level of the train station has everything from a grocery store to a flower shop underneath (the currency exchange is on the upper level of the train station). When we come back to Lucerne, we will definitely try to stay here again.

Friends_and_family Friends

10/10

Exceptional

31 Dec 2022

Lara

Perfect stay

The apartment is located right in the centre of Lucerne and had everything we needed for an amazing stay. Everything was very clean and tidy. Highly recommend!

Friends_and_family Family

10/10

Exceptional

24 Sep 2022

Debbie

Loved this place and will definitely be back. Roomy and modern. Newly renovated too!

Business

10/10

Exceptional

20 Sep 2022

Robert

It was an enjoyable stay, our only comment was that the couch in the salon was not that comfortable

Partner

10/10

Exceptional

07 Aug 2022

Anjali

This is a really well maintained property, centrally located from public transit and activities. Host is mindful of travelers needs and has stocked home with all basic necessities. Really loved our stay, kids were looking forward to return to the apartment after a long day out. Truly a home away from home. Only request would be for host to provide better fans as it was very hot on the days we stayed.

Leisure Family_with_children

10/10

Exceptional

13 Jul 2022

Siva Rama Krishna Prasad

Wonderful.

Such a convenient place. Just about 200 mtr from the train station. And wonderfully kept. Clean and comfortable. The kitchen, bathroom, bedroom and living area are all well kept. Really impressed.

10/10

Exceptional

05 Jul 2022

Svitlana

Great location,
Modern apartment with great amenities
REALLY appreciate coffee machine and cups!
Easy check in and friendly staff.
Would stay again and definitely recommend it!

Leisure Family

10/10

Exceptional

04 Jul 2022

David

In beautiful condition. Great location

Leisure Family_with_children

10/10

Exceptional

29 Jun 2022

BEATRIZ

This was a great apartment, no hastle to get the key, the staff was great and very welcoming. The location is superb, it is like a couple of blocks from train station and harbor.

Leisure Family

10/10

Exceptional

29 Jun 2022

JAMES

A great base to explore Lucerne

We stayed for a week in apartment 6 (one bedroom) as a couple. The apartment was the perfect place to stay while exploring Lucerne and the region, being only a couple of minutes from the station and with all of the city within a short walking distance. We got our breakfast each morning from the bakery 30 seconds from the front door - ideal!

The hosts at Hotel Central were very friendly and welcoming, giving us a quick tour of the apartment and were helpful whenever we needed anything. They explained the cleaner comes once a week, halfway through our stay in our case, which worked well.

The apartment itself is well appointed, having been decorated recently with a modern design. We didn't cook anything elaborate but the kitchen was well equipped enough for our needs.

Lucerne was hot (~30C) when we visited, but the external shutters kept the apartment fairly cool, and we were given a fan by the hosts that meant we managed without issue.

The price was in-line with staying in a local hotel for a week, but the additional space and facilities made us much more comfortable. Overall I would strongly recommend Neustadt apartments to anyone staying in Lucerne and wouldn't hesitate to stay there again.

Partner

10/10

Exceptional

16 Jun 2022

Shun Long

Room was clean, spacious and near to the train station. Only minor issue might is some road noise at night. Wasnt an issue for me, but my wife said it was keeping her awake the first night. Other nights were ok though. On the whole a great stay i must say, for the sheer convenience and space.

Leisure Family

10/10

Exceptional

19 Mar 2022

Mitch

dank je very nice place i would come back one day & ask if real plants are ok to have in the house it will make it feel more alive and clean the air inside. thank
you

Leisure Self

6/10

Pleasant

03 Jan 2022

Haneta

Too expensive for its value

Nice design and modern apartment. However, it’s too expensive for its value. You won’t get any daily cleaning unless as they only do weekly cleaning. Towels are definitely not good quality for a week used and no cleaning stuff provided such as vacuum cleaner etc. I stayed for 3 nights as family of 4 and it’s tough without daily cleaning. For its price, it supposed to be service apartment. The TV also didn’t work properly. It kept changing channel by it self. You could only use it for Netflix. Also nobody told me you couldn’t use the back door (next to pizza restaurant) after 7pm with your keys. This is the door next to the Train station and main road so I felt this supposed to be the main door instead. We had to take a detour to enter the apartment after our long day trip. The facility is too basic. Once you opened the sofa in living room for the additional bed for my daughters then you only have the small chair of the dining table to use. For the size of the living room they should add more sofa and more place to put something on. We basically left everything on the floor and with no daily cleaning, the dust is practically everywhere.

Friends_and_family Family

10/10

Exceptional

12 Dec 2021

JOEL

Cosy clean apartment. Very central location, near the train station.
Room was some what dim.
Adequate heating during winter.
'Unlimited' paid street parking at $18 per day can be a headache though, as the surrounding can be quite busy considering it's location.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2019

Stelar Stay

Stelar Stay. Couldn't be happier with the experience. I travel about 40 weeks a year and try to stay in apartments whenever possible. This space exceeded all expectations. Great location. Seemed brand new. Great service from the staff. Would not hesitate to stay again.

Business Partner

10/10

Exceptional

17 Sep 2019

Verified traveler

There was nothing to dislike. The apartment was light, spacious and airy. It was extremely well kitted out. The apartment is owned and run by the Central Hotel across the road and the staff on checking in could not be more friendly and informative on what to see and do in Lucerne. Also very willing to answer queries at any time. Though literally one street away from the railway station it was also very quiet. Really well located as in easy short walk of everything. I definitely will stay there again next time I visit Lucerne and would highly recommend it.

Business_and_leisure Self

10/10

Exceptional

16 Jul 2019

Verified traveler

Clean, cosy, comfortable.

Beautiful apartment, well equipped and tastefully furnished; friendly and attentive staff. Excellent working environment while attending an academic conference.
Prof H.

10/10

Exceptional

02 Jul 2019

Shereen

Very comfortable, neat and beautiful apartment.
Location is easily accessable by train/ bus.
Host is wonderful and friendly.

Leisure Family

10/10

Exceptional

09 Jun 2019

Kim Hien

so peaceful place

This place was the best for my last minute trip to Lucerne, it would be better if i can go travel by couple. Hope to see you again in future.

6/10

Pleasant

22 Feb 2026

Wei Ling

浴巾沒有每天主動更換，需要去櫃檯要求。垃圾桶也必須自己拿去丟。房間、床、廚具設備不錯，隔音有點差。最大好處是離車站非常近

Friends_and_family Family

10/10

Exceptional

22 Aug 2023

INAH

모든 것이 만족스러웠다. 넓고, 깨끗하다. 부엌에 모든 용품이 갖춰져 있었다. 편리한 위치에 대중교통과 마트가 모두 가까이 있었다

Friends_and_family Family

10/10

Exceptional

18 Aug 2023

清潔で快適、かわいいお部屋でした

ロケーションが大変よく、中央駅、KKLのすぐ近くで旧市街の観光スポットもだいたい徒歩で行けます。
お部屋はかわいくて清潔、キッチンにはガスレンジや食洗機までありました。
私達の滞在した日は連日30℃を超える暑い日で、クーラーがないことが不安でしたが、朝晩は扇風機で充分でした。
午後の数時間だけ、暑いなと感じましたが、日本の暑さに比べれば大したことはなかったです。
スタッフはとても親切で、毎日タオルの交換を依頼しましたが、快く引き受けてくれました。
唯一欠点をあげるなら、シャワールームが狭いこと、水圧が弱いことです。
全体的に大変満足しました。

Friends_and_family Family