VISIONAPARTMENTS Lucerne Neustadtstrasse

6/10

Pleasant

01 Jan 2026

Joshua

Property was in a great location. Perfect for travelers The property is very small. Online is a bit deceiving, it has just a foot or 2 of walkable space.
If you are traveling alone and not planning on staying inside much, this is perfect. If you need a workspace or sitting spot, this may not be the best suitable spot.
Other than the space, I have no complaints at all

8/10

Excellent

15 Oct 2025

Kelly

Compact but well equipped micro studio

Self

6/10

Pleasant

01 Oct 2025

Julie

This hotel is clean and the room was small but well organized. There is a closet with shelves but no where to hang clothes. The biggest drawback was the location. The hotel is right next to the train station so you need to be a really sound sleeper in order to stay here because the sound of trains breaking is a very high pitched sound of metal scraping against metal.

Business

4/10

Poor

30 Sep 2025

William

The location was fine. Not too far from train station and I could walk to many restaurants.

Business

8/10

Excellent

29 Sep 2025

Sean

I never did check out the laundry set up but it was located really close to everything and anything. Especially the station which was relieving. The room was clean, a bit tight for two adults but we managed. I did fix the tv in there, it somehow never got plugged in but it was an easy fix. And y’all are quick to respond to questions which was relieving when I got waylaid on the way there.

Friends_and_family Family

6/10

Pleasant

25 Sep 2025

Anita

Very clean room but extremely small. Looked like they tried to use every inch of space available. We booked this last minute and had good response from the team for a convenient check in. Train noises stop at night so we slept fine. This might be a problem for light sleepers as the trains are loud at 5am.

Leisure Partner

6/10

Pleasant

25 Sep 2025

Ania

The apartment is quite small but clean and they managed to use every spot. Thankfully the windows are thick! The noise from the trains below is constant and a lot. With the windows closed only hear a few really loud ones. There needs to be some hooks in the shower as there is nowhere to hang a towel. The location is aprox 10 min walk to train station and convenient to town centre

Leisure

6/10

Pleasant

24 Sep 2025

Cathy

Never again

No fresh air in room. Couldn’t open windows d/t 3/4 trains per hour and construction workers using jack hammer. Safe at night but very dark walk from train station. Couldn’t drain bathroom sink . Tower fan is a joke, more air from blowing out a candle. Didn’t know about turning on main switch. When person came over didn’t give me time to answer door. Just barged in.

Self

6/10

Pleasant

23 Sep 2025

Vincent

Very basic no thrill room

Partner

2/10

Poor

29 Jul 2025

Iyad

Horrible experience

Toilet no room to use. Everything falling apart - door handle and drapes coming off. Bed doesn’t fit 2 people. They also had a towel for 1 person and I asked housekeeping and she said that I have to request it online which means they would deliver the following day. How are they advertising 2 people but have towels for only 1 person? No hand soap. Had to use dish soap to wash my hands. Absolutely horrible. The check in code didn’t work when we got there and waited 1 hour outside the door to get the new code emailed to me. They said it was a glitch in their system. Overall hotels.com should not offer this terrible hotel /apartment. Also the trains pass every 30 seconds and can’t sleep with the noise. It is literally on the train track.

Partner

6/10

Pleasant

26 Jul 2025

Shailesh

We

10/10

Exceptional

10 Jul 2025

Adele

Everything I needed. Really convenient and useful kitchenette and laundry. It was very hot so a cooling unit would be useful rather than just a fan.

Leisure Self

4/10

Poor

18 Jun 2025

Marine

Expensive and loud

Extremely expensive for the place - far from the city center and have constant and loud train noise.

Partner

2/10

Poor

10 Jun 2025

Robert

Avoid Vision Switzerland

Our room was situated above the train tracks. We heard trains all day and night. The room was so hot we couldn't close the window to block the sound.

Partner

4/10

Poor

04 Jun 2025

Kylie

We were in the corner of the apartment and it was so hot (no AC). It was so loud even with the windows closed from the trains. We wanted to keep the window open though because it was so hot in the room.

Leisure Family

6/10

Pleasant

01 Jun 2025

Verified traveler

Not the greatest experience

Pros: Staff was responsive to emails. Room was clean.

Cons:

The info provided on hotels.com states that (1) customers would receive a secure link to upload ID for check-in, but I didn't receive the link until I emailed a week prior to my arrival date; (2) customers can receive special access instructions if checking in outside of regular check-in hours, but I didn't receive any special access instructions even after a few inquiries. The email stated that I would receive the access code the day of my arrival. At 9:30 a.m. on the day of my arrival, I still had not received any access code. So I had to email to follow up. They responded within 3 hours but there was no mention of checking in at irregular hours. So I waited until the regular check-in hours.

A few items (shower head holder, kitchenette faucet, sound bar anchor) were not securely attached. The welcome guide in the room suggests customers to email them, so I did so that I wouldn't be held responsible in case anything happened. It also asked us to check against their inventory list, but I didn't see the inventory list until after I emailed.

There was no/poor AC/ventilation. The room was so warm that we had to open the window to sleep. But because it was so close to the train station and there was a train every 3-4 minutes, we eventually had to close the window. But the room was so hot with the window closed, meaning we couldn't sleep one way or the other.

Room was small but we were aware and could handle that.

Partner

2/10

Poor

28 May 2025

Erick

The walls are dirty, the AC did not work. The curtains were dirty. The noise from the trains is really bad.

Partner

8/10

Excellent

22 May 2025

Vincent

It was convenient as a last minute booking. Very close to the tram stop. Has accessibility lift for luggage going up the stairs, and lifts. Can get a bit noisy during the late afternoon and night, many people out in the corridors, but otherwise value for money. The staff wouldn't give us the full room we booked at the start but they managed to fix the problem in the end. There were broken hooks on some of the beds and had limited coat hangers.

Leisure Partner

10/10

Exceptional

09 Apr 2025

Robert

Only loud trains but all Great

Leisure Partner

4/10

Poor

08 Jan 2025

Eslam

the room was so tiny

Leisure Family

2/10

Poor

03 Nov 2024

Manoj Kumar

First of all - the hotel team denied check in stating that they couldn't find the reservation at all. And more surprisingly, Expedia team comes back stating they will not be in a position to grant refund in this instance. i dont understand how on earth one can find this just and fair.

I am completely upset with the way how this case is dealt with - both by Expedia & Vision apartments

Business

2/10

Poor

16 Sep 2024

chanchal

The odor in the facility was awful and to the point that we had to get out of there. Do not book. There are much better options out there

Leisure

6/10

Pleasant

11 Aug 2024

Ursula

The AC was not working. We found a fan that we used but we had to open the window. Since we are just next to the train station, the noice was constent.

Leisure Partner

2/10

Poor

07 Aug 2024

Lindsay

First and foremost, the room we were placed in had a door that didn’t lock. When we tried to leave, we tried everything to get the door to close behind us, but the door could actually be pushed open without even turning the knob. With no way to leave, we had to call and inform the staff, who told us to just wait in the room for someone to come fix it. Of course, we don’t want to waste our day sitting in their broken apartment waiting on a repair worker, so we asked to have our room changed instead, and they said they’d email us, which took almost 45 minutes while we sat in the room without any AC. We tried to crack a window, which then wouldn’t close afterwards despite our best efforts. Other notes on the general shoddiness include: All the electric sockets are on the wall crooked and in completely random position, the walls are scuffed, the bed sheets were stained and so were the towels. The shower curtain fell down in the room we were moved to. There wasn’t any kind of soap in the shower at all, so don’t expect amenities. There’s a coffee maker but no coffee or tea. And we couldn’t get a refund despite the horrible conditions! It’s also in a grungier part of Lucerne, surrounded by construction and worn down buildings, when most of Lucerne is genuinely gorgeous. I would rank it as marginally better than sleeping outside, but I wouldn’t recommend it!

Leisure Partner

8/10

Excellent

19 Jul 2024

Verified traveler

So so

The air conditioning was not cooling the room, which is really small, making hard to stay or sleep there. Customer assistance gave incomplete information.

Partner

6/10

Pleasant

18 Jul 2024

THAVONE

Tried to contact customer service and no response ac died.

Leisure Family

2/10

Poor

15 Jul 2024

Amber

Our stay at VisionApartments was horrible. Our room was right above a busy train line and due to it being so hot outside, we needed to keep the window open for airflow. It was impossible to sleep between the loud noise and heat. Check in was not clear and we had to have Expedia contact them to get an email address to get the access code. There was water provided in our fridge, however the water wasn’t sealed so had been used and refilled. Expedia tried to contact the property to cancel our second night due to how awful the conditions were to sleep and they refused. Do not stay here.

Leisure Partner

8/10

Excellent

24 Jun 2024

Keli

Very easy check-in. Location was perfect. Able to park a block away. Very noisy with construction beside property early in the morning. Lots of train noisy but that wasnt too bad and calming sound. We did not see a spa which was adverised.

Leisure Family

4/10

Poor

18 Jun 2024

Samuel

Check in process was a major hassle. They did not make clear that the passport information needed to be sent way ahead of time in order to get the access code appropriately. Room is extremely small, even though I was quite used to the small rooms in Japan, this was a whole other level. Very hot in the summer. Would not stay again, not enjoyable. Not even close to the 7.0 rating that it has on Expedia. Stay away if you want a great time at Luzerne

8/10

Excellent

17 May 2024

Kyuyoung

Very clean

4/10

Poor

09 May 2024

Michael

The place is not bad. But when you traveled from another country and have been awake for 24 hours and check in to find a bed with a wet feces/vomit stain and have nobody there on the premises to get you a new room or new pillows, sheets, and a blanket. Not good. I literally slept in my clothes, using a bath towel as a pillow after I took the filthy linen off the bed and flipped the mattress. They provided me with new linen the next morning and the place was small and nice. That was just an absolutely horrible first impression to make on a tired traveler just looking to have a comfortable sleep. They gave me a small care package the next day which was nice but I would have much preferred an unsoiled bed when I checked in.

Business Self

10/10

Exceptional

20 Oct 2023

Aidan Zayn

Small but got all that u need

first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below.

Self

4/10

Poor

16 Sep 2023

Nicholas

Do not stay here in the hotter months- room was basically a sauna. When I reached out about the giant air unit in the room not working they responded by saying they gave us a fan. If you try and open the windows to let some air you will let bugs in that area attached to the streetlight right outside the window. Check in process also took over a half hour just to get a code for the room and you will get rudely kicked out of your room at exactly 10am the day of check out- I do not recommend this property to anyone

Business Partner

10/10

Exceptional

18 Oct 2020

Dee

went in 2018 and absolutely loved the hotel. Unfortunately we couldn't stay the whole time but we loved the location and how well it was maintained.

Leisure Partner

2/10

Poor

24 Jul 2020

Verified traveler

it is clean if you manage to get in

its a small space .. oddly shaped .. okay for sleeping only
non of kictchen based plug and devices worked. TV also didnt work, the aircon didnt work the first day. But its very clean and new building. walking distance from the station.
all of their number online are mostly wrong... even hotel dot com doesnt have the right one... do contact them before you arrive to get access code.

Business

8/10

Excellent

18 Jun 2020

Giulia

Overall good

Very nice and clean room. The room was in perfect conditions and all the appliances were new. The service offered was a little poor but at the end all went well.

Partner

10/10

Exceptional

22 Oct 2018

Brian

great little hotel

great little hotel. close to the main train station, about a 10 minute walk..and to the covered bridge and main area. you also got a pass to use the buses for free, which was great. wifi and a/c. room was perfect for our stay.

Family

8/10

Excellent

13 Oct 2018

Yanice

Good location, friendly staff, very new one!

The hotel is really new, walking distance from main station. It would be great if they provide kettle inside the room but not share.

10/10

Exceptional

11 Oct 2018

Bjorn

excellent Hotel

very friendly staff, clean new Hotel close to train station and old town, excellent location.

Partner

8/10

Excellent

10 Oct 2018

Darcy

modern

Within walking distance to old town. Clean, bright and modern. Close to the train station.

Partner

6/10

Pleasant

09 Oct 2018

Verified traveler

Very small family room. Had a kettle but no cups or tea or coffee. No fridge.

10/10

Exceptional

08 Oct 2018

Cassio

Cheap and amazing

Love it 😍

2/10

Poor

07 Oct 2018

Avinash

VERY TINY ROOM , NO WIFI , RUDE RECEPTION STAFF.

This property was one of the worst experience in whole of Switzerland. DON'T go by the photos put out by them on any website. The rooms are very VERY TINY. THEY DONT HAVE WIFI.
There is literally NO space in the room to keep any luggage or to move around. Its a jam packed room with just a bed.YOU CANT MAKE ANY CALLS OVER WIFI. Although this property lists WIFI in amenities while making reservation but in actual its a pathetic low bandwidth internet good for nothing. On complaining about this, the reception tries to over smart you by showing you a google pop up page. There is NO MICROWAVE in this whole property. The reception staff is very rude and hopeless with a disrespectful attitude. There is NO VIEW from this hotel. Dont spoil your vacation dealing with all this non sense. There are many more decent accommodations in Luzern much nearer to the city center.

Partner

4/10

Poor

07 Oct 2018

Peter

Hotel locate close to train pathway. Too noisy. Bathing room is facing to the bed.

Family

8/10

Excellent

06 Oct 2018

Leanne

Great for a short holiday

The hotel is located very close to city center; it is an easy 15 minute walk. The hotel itself is very nice, with great amenities. The rooms are a bit small, but cozy. It’s located near the railroad tracks, which can be a bit noisy, so we appreciated the ear plugs they provided.

Friends

8/10

Excellent

05 Oct 2018

pete

Good Value, We liked it.

More modern hotel, affordable, and not far from tourist area. About a 5 min. walk to the train station and 5 min. more to the tourist area. You can stay down there, but pay 3x as much. The room was not overly big, but was clean, modern, friendly staff. Building and room well kept up.

Partner

8/10

Excellent

05 Oct 2018

Diego

Good hotel small bathroom.

Good hotel with good attention from reception. The rooms and clean and comfortable but the bathroom is bad iluminated and the shower is extremely small. Location is good, a small walk leads you to the center and the river. Parking is available. The train lines run near the hotel but in our room we didn't notice any noise from trains.

Partner

10/10

Exceptional

03 Oct 2018

Erica

Hotel Fox is conveniently located, just a 6-7 minute walk from the Lucerne train station. Hotel staff was super nice and friendly. The hotel is also a short walk from old town and the main tourist area. The hotel is charming, modern and clean. The area is very safe, with fun bars and restaurants on the same street. The bathroom was newly renovated. The only issue was the room and bathroom size were a little small. However, I’m Europe things tend to be a bit smaller so take this with a grain of salt. We were overlooking the train tracks, and heard nothing. The room was very quiet. There is also free WI-FI. Could not find any stations in English despite the 200 television channels they claim to have. We stayed here late September 2018. All in all, we were quite happy with the accommodations.

8/10

Excellent

03 Oct 2018

Verified traveler

Pleasant 1 night stay

Pleasant stay at this hotel. A little bit outside of town — 20 min walk — but they also gave us free public transport tickets to use during our stay. Hotel was next to train tracks and ear plugs were provided, but they weren’t necessary as we did not find the area too loud even with our window facing the tracks. Staff was friendly and helpful.
Not much in the very near vicinity of the hotel but it was definitely a good price point considering how expensive Lucerne is.

Partner

4/10

Poor

03 Oct 2018

Chesa

Not a good place for honeymooners

I already told them that we are going on our honeymoon and they did not even extend a room that is atleast a double. Instead they gave us 2 single beds in a room so small. Hardly any space to move. We were aware of the noise but we didn't expect it to be that bad that you'd actually use the ear plugs they provide. On our first day they didnt even bother to clean the room well enough. Used glasses were not cleaned nor changed.

Partner

8/10

Excellent

02 Oct 2018

Verified traveler

Clean hotel

Hotel is clean and conveniently located. We were able to walk to a majority of Lucerne sights within 10-15 minutes, including train station. Hotel was comfortable, floors are granite, so you know you’re not on dirty carpet, bathroom and shower stall was a little on the small side. No key cards, they have codes to enter each room, as well as the hotel when not staffed with front desk staff (9P-7A or so). Overall worth what they charge.

Parking garage is tiny, so make sure you get an appropriately sized rental car if you are driving to & from Lucerne

Family

10/10

Exceptional

01 Oct 2018

Verified traveler

Room was small but efficient and clean, comfortable and in excellent condition. Staff were friendly. Elevator was a bonus. Location was next to train tracks and trains are passing at all hours. Ear plugs are provided and may be needed for light sleepers.

Partner

4/10

Poor

29 Sep 2018

Verified traveler

Not what I expected

The room is right next to the train station. Literally could jump out the window on top of the train. And the shower was basically at the foot of the bed. So discretion is out the window. You can lay in bed and watch someone shower with a see thru door.

Friends

8/10

Excellent

29 Sep 2018

Vic

Very convenient and very close to main railway station..

4/10

Poor

29 Sep 2018

Verified traveler

It's not a room, it's a cubicle box. No refrigerator

10/10

Exceptional

27 Sep 2018

Tirapitch

Nice and great.

The location is ok, not far from the station. The staff is very awesome and hotel is clean and nice.

4/10

Poor

27 Sep 2018

Cathy

So noisy at night

Our hotel room was facing the train station with contruction work at night time. It was so noisy and was hard to sleep. The hotel did provide ear plug and we closed to window and turned the air con, but it was still hard to sleep with the noise. The shower head was broken and the room was small.

Family

8/10

Excellent

26 Sep 2018

George

Walking distance to lots of sights. Staff very helpful. Room a little small.

8/10

Excellent

25 Sep 2018

Crystal

Noisy, but great location

The only negative thing we had to say about this hotel was the noise that came from the train station across the street. The weather was much warmer than we'd expected, so we had to sleep with the window open since there was no air conditioning. The trains ran all night and were very noisy, so it was hard to sleep. Otherwise, the location was great. It was about a 10 minute walk to the city center. The staff was also very friendly and the room was clean and very cute. Would stay here again in winter if the window could be shut, but would not stay in summer unless they upgraded to air conditioning so that the window could be shut.

Friends

8/10

Excellent

25 Sep 2018

Verified traveler

Worth the price

Staff were friendly. Shower place was too small. Very close to train tracks, but we didn’t mind the constant train noise. Rooms were clean and nice. Overall it’s worth for the price.

Partner

6/10

Pleasant

24 Sep 2018

Rodrigo

Clean. Close to train, small room, poor wifi

Clean. Kind Staff, Close to train Station, Room very small, WiFi poor

Family

8/10

Excellent

24 Sep 2018

JON

Close to train station.

Perfect stay. Close to train station and easy to find walking. Little noisy from the trains but slept fine.

Partner

8/10

Excellent

23 Sep 2018

Sri Harmasuzi

Good Hotel!! 👍👍

Clean Room, Beautiful Room, And will be back to stay in this hotel if i come tu luzern.

Partner

6/10

Pleasant

23 Sep 2018

Verified traveler

Small is the key word here--small room, tiny bathroom, parking space big enough for a Smart. Train tracks just outside of the window! On the other hand, clean and within walking distance of everything.

4/10

Poor

20 Sep 2018

Verified traveler

When I booked I thiught it was a great hitel, because of the pictures...
But it was not what I imagine...
Also by your window you can see the railroads and all day you hear the trains.
You have to walk about 25 minutes from train station and you don’t find anything nice clise the hitel.
I will not recommend it and will necer stay again...

8/10

Excellent

17 Sep 2018

Carson

Nice hotel,clean

Nice staff and good tram offer to tour around lucern.

6/10

Pleasant

16 Sep 2018

Verified traveler

Fast and effective check in and check out. Staff were friendly and quick to help.

10/10

Exceptional

15 Sep 2018

Jason

Solo trip

Solid hotel. Staff is great and accommodating. Room was of good size. Bathroom was small but manageable. Beds were comfy. Provided luggage storage and plug in adapters and free water. It is nearby train tracks so they do constantly go. They provide ear plugs but if you’re an easy sleeper, or sleep in a city, it’ll be nothing new with noise. If you are a light sleeper, use the ear plugs but I didn’t mind the noise. It’s a solid hotel and would stay again. Walking distance to everything.

10/10

Exceptional

11 Sep 2018

Thomas

Lovely staff very helpful and accomdating to all our needs

2/10

Poor

10 Sep 2018

Ashley

Not that close to central restaurants and capel bridge location, but you can walk. Bathroom is way too small and the smell wasn't welcoming my stay. Especislly shower room and overall bathroom condition of cleanliness decide me to write a review.(I'm an easy going person and never had a review for my trips because of laziness, but I am writing for future travelers who are going to pay more than 200 bucks to stay here.)Staffs were nice though.

8/10

Excellent

09 Sep 2018

Terry

Very pleasant stay

We had a good stay a the Fox. Reception was wonderful, very friendly and welcoming. The hotel is new so is in good condition with good wifi. It is a 1km walk to the main sights like the covered bridge, but is a pleasant walk. Despite being near the railway, the noise was not an issue. We would stay here again.

Partner

8/10

Excellent

08 Sep 2018

Andy

I was satisfied with the stay. The room is indeed small and next to train tracks as many others said. But you are not in Lucerne to just stay in a hotel room. Most of my time was spent outdoor. I only needed a safe room to sleep. This hotel met my expectations. 15 min walk to the Chapel Bridge.

6/10

Pleasant

08 Sep 2018

Sanjay

Modern clean hotel next to train station

Ok guys, I stayed here with my wife for 3 nights.
Pros- Newish build, clean, safe, modern decor and furnishings, great view from our balcony on 6th floor.

Cons- Room has no storage/ cupboards, cannot speak to reception as there is no telephone in room, the toilet is very small.

But the most glaring issue is that this hotel is right next to Lucern station. So you will hear the trains screeching to a halt when they arrive at the station.

8/10

Excellent

03 Sep 2018

Sunita

We have no complaints! Not very spacious, by we only slept there. Walking distance from everything. Our room was on first floor overlooking railway lines. A bit noisy.

Partner

4/10

Poor

28 Aug 2018

Verified traveler

Room right besides the train trail. And it is a very busy station, very loud all the time day and night ,even with window closed

8/10

Excellent

24 Aug 2018

Celia

Hotel Fox Family Vacation Stay

Hotel was clean and comfortable. The only issue we had was its location; the hotel was immediately next to the train tracks that were very loud when the windows were open. Otherwise location was relatively close to train station and restaurants.

Family

10/10

Exceptional

24 Aug 2018

Paul

5 *****

Wonderful! Stay! Thanks very much for everything! Lovely staff! Lovely room! First class service! 5 stars *****

Partner

6/10

Pleasant

24 Aug 2018

Aerin

The hotel is a 5 minute cab ride and about a 12 min brisk walk from the train station. The hotel itself is modern, but it's not conveniently located. In fact, it is directly next to the train tracks, with trains running until midnight every day. The facility is clean and the staff was wonderful. They were very helpful with my questions, helping with my wifi, arranging for a cab, and contacting an excursion company that cancelled on me. The down side is that there is no air conditioning (yes, there's a small fan on the night stand). If you're there in the summer that is a problem, because it's so loud with the windows open from the train. Also, if you're there on a Sunday or Monday know that it will be very difficult to find food anywhere in the area. You will have to walk back into town if you want to eat. I was fine with the distance at first - it's really not that far...but when you've been hiking all day and your legs are killing you, walking that extra way back to your hotel is just not desirable. Otherwise - clean, modern, great staff.

10/10

Exceptional

23 Aug 2018

Verified traveler

Good location, walkable, clean and most importantly it has air conditioning :)

Partner

6/10

Pleasant

21 Aug 2018

Verified traveler

Reasonable hotel, close to Railway station but quite expensive for the size of the rooms and condition.

Family

6/10

Pleasant

19 Aug 2018

LIAM

Hotel fox Lucerne

An inexpensive hotel in the centre of Lucerne, ideal for our 1 night
It was clean and modern.
The rooms are compact and bijou and it’s close to the main station but seemed to be well sound proofed.
Parking is limited around the hotel and it only has a small car park

Family

8/10

Excellent

18 Aug 2018

Princinella

Reasonably priced

Check in was fast, front desk clerk is courteous, clean room but small for three people. It’s good for a short stay. Ten minutes walk to Central train station. Overall it’s good!

Family

8/10

Excellent

17 Aug 2018

Verified traveler

Nice hotel close to centre of Lucerne

Close to train station and boat terminal and 10 minute walk to most attractions.

8/10

Excellent

14 Aug 2018

Vicente

Over all good

No ac in the room, i forgot to check that in the web, but over all good.

Family

4/10

Poor

12 Aug 2018

Verified traveler

Noisy with no spud proofing. The WiFi was pathetic

10/10

Exceptional

12 Aug 2018

Travis

New modern rooms, clean and comfy

Clean, comfortable, good size room and air conditioned, friendly staff.

8/10

Excellent

11 Aug 2018

Verified traveler

Good

It is a bit far away from the train station. Though the room is a bit small, it has a nice balcony where we can have a nice dinner there.The staff is very nice and helpful. The room uses password lock instead of key so it is convenient that we do not need to return the key to the reception as it does not open 24 hrs.

Family

10/10

Exceptional

09 Aug 2018

Verified traveler

Nice hotel in a good area

Nice hotel in a good area but expect train noise continuously if windows are kept open as hotel is very close to the station. Windows have to be kept open during summer as there is no air conditioning in the rooms.

4/10

Poor

05 Aug 2018

Laura

Family Room - too hot

The family room was spacious and clean, but it was uncomfortably hot because the air circulating system was not working. The 2 portable fans in the room could not cool the room down. We notified the front desk and they claimed that they had it fixed. It was not fixed.

Family

2/10

Poor

05 Aug 2018

JESIN

Summer terrible stay for family

No air condition, two furnished fan but one was't use due to short wire and no plug in at near door bed.
narrow room area for 3 or 4 beds.
reception was closed between 9 pm to 7 am.
too noisy at open window because no A/C.

Family

8/10

Excellent

05 Aug 2018

M

Great hotel

2/10

Poor

05 Aug 2018

Muzammil

Kindly take note to get my room changed ASAP!

Hi, i have left a review about check in but i have not received any response from hotels.com
I have been assigned a twin room instead of a double room due to non availability at hotel as the hotel staff told that they are fully booked. And the room is full of mosquitos and different insects and there is no chance of getting the room ventilated through fresh air. I can not risk opening the window for fresh air as it will attract further mosquitoes. It is my second night but hotel does not bother to take any action nor have I received any response from hotels.com
Getting a twin room on honeymoon has ruined our trip!!!

Partner

8/10

Excellent

02 Aug 2018

Diana

Close to Centre of town and train station!

It was good, we also had a lovely view from the balcony. The only thing was no airconditioning which I thought the hotel had! It was 30 degrees and we were sweating at night! If they had air conditioning i probably would have rated them higher! It was so hot and unfortunately the fan didn’t provide much respite! Everything was clean and modern! The location was good too!

Friends

8/10

Excellent

30 Jul 2018

Steve

Nice Hotel, close it old town and sites, reasonably priced for a short stay

10/10

Exceptional

29 Jul 2018

Marilyn

Great place

This place was great to walk to everything.
Rooms are small.
But nice and clean.
And the hotel is fairly new.
Great place only down size are the size of the rooms but we have stayed in a lot smaller.

Partner

2/10

Poor

24 Jul 2018

UnhappyCustomer

No AC no ventilation extremely hot in the summer. Very noisy and crammed. Would not stay again

6/10

Pleasant

21 Jul 2018

Verified traveler

The bathrooms were small. The TV channels were not working well. Its an average hotel.

8/10

Excellent

18 Jul 2018

Verified traveler

Everything is good except a bathroom. The door is a clear glass. And I stay with older friend. If I would like to take a shower, they have to get out of the room for waiting me.

10/10

Exceptional

17 Jul 2018

Steve

Great breakfast spread, friendly staff and clean rooms.

10/10

Exceptional

15 Jul 2018

Nicola

Conveniently located. Small rooms but all we needed. Clean and modern. Good value.