Name: The Westin Rancho Mirage Golf Resort & Spa
Address: 71333 Dinah Shore Drive, Rancho Mirage, 92270, US

10/10

Exceptional

21 Jul 2026

Jeffrey

I love the property and I would absolutely go there again and I would recommend friends

Family_with_children

6/10

Pleasant

21 Jul 2026

Michael

Very friendly staff, he facilities are dated and really need an upgrade.

10/10

Exceptional

19 Jul 2026

JOSE

Hi

Pet

6/10

Pleasant

17 Jul 2026

BELEN

Staff was great!
Wish the pool bar was open longer and maybe have more staff walking offering drinks. Hall floors were dirty.

Partner

10/10

Exceptional

13 Jul 2026

Rigo

Clean and very Friendly

Partner

10/10

Exceptional

11 Jul 2026

Olga

Everything is good and perfect for relaxing

Family_with_children

10/10

Exceptional

10 Jul 2026

Brandy

Wonderful place to relax!

Family_with_children

10/10

Exceptional

09 Jul 2026

Angineh

Had such an incredible time with my family at this resort.. so many fun activities for the kids and even adults not to mention how amazing and accommodating all the staff was. Highly recommend for a family vacation. Can’t wait to go back.

Family_with_children

8/10

Excellent

09 Jul 2026

Vanessa

The only thing I was not happy and did not enjoyed it was the pool. The main pool was always super packed was not able to enjoyed it. The other pool they had for family’s was to small and could not make to much noise cus people will complain. I think they need to have a bigger pool and have another bigger pool for families. Overall everything else was good.

Family_with_children

10/10

Exceptional

09 Jul 2026

Dustin

Our family of 4 had a great time. From the pool, to the service, to the happy hour, to the restaurants, and the bowling with arcade. The resort has so much to do and is so beautiful. There are plenty of activities to keep families busy and they have some of the most comfortable beds to come back to at night.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Gustavo

It was a great experience enjoyed every moment. This is my second staying in this Resort. Totally recommend it.

Family_with_children

10/10

Exceptional

07 Jul 2026

Rafael

Great place for family's.

Family_with_children

10/10

Exceptional

07 Jul 2026

Sheba

Beautiful hotel and friendly staff. Rooms are spacious. Could use a little update for the rooms. But overall the stay was great!

Family_with_children

10/10

Exceptional

07 Jul 2026

Kevin G

We loved our stay here. My kids loved the pools and activities. Our room was very clean and enjoyed eating in the patio we had! We will return!

Family_with_children

10/10

Exceptional

07 Jul 2026

SAYED

Great amenties.

10/10

Exceptional

06 Jul 2026

Theresa

We enjoyed a leisure weekend stay with exceptional room accommodations spacious layout and great location. 👍

Partner

10/10

Exceptional

06 Jul 2026

Lusine

It’s a good place with kids

Family_with_children

4/10

Poor

06 Jul 2026

Melcon

They need to remove Westin from their name... this is not a real Westin property. I would compare this hotel to an Embassy Suites or any other budget hotel. Was very unhappy with the property, the amount of pool chairs, and the food was mediocre at best. For the amount of money spent, we didnt get half of what we paid for. On top of it all, they only had second floor availability with no elevators. Granted they said they can help with bags and we just need to call them when we are on the bottom of the stairs... mentioned to give 15-20 minutes for someone to come help. I had to carry multiple bags upstairs in 100 degree weather.

Family_with_children

6/10

Pleasant

05 Jul 2026

Chiayu

The resort lacks elevator access. If you are traveling with a lot of luggage, you may want to request a room on the first floor.

Family_with_children

8/10

Excellent

05 Jul 2026

Shant

The staff at the property are phenomenal! We arrived and they immediately made up the sofa bed. Wouldn’t take a tip!
Johnnie in housekeeping and Tracy at the bar were so wonderful!
The fees were a bit ridiculous though! $40 per night for respite fee and then an additional $23 per night to SELF PARK. It’s huge outdoor parking with no shade. What exactly are we paying for? We’re already staying at the property, paying a resort fee and also had to pay to park our vehicle. Seemed like price gouging. Otherwise it was a very relaxing property!

Family

10/10

Exceptional

05 Jul 2026

Sofia

Everything was amazing

Family_with_children

8/10

Excellent

04 Jul 2026

Desiree

Great environment for families with children. Nice pool with water slides and mini bowling alley .

Family_with_children

10/10

Exceptional

04 Jul 2026

Daniel

Overall great property

Family_with_children

10/10

Exceptional

04 Jul 2026

Jeena

The staff here is AMAZING. Incredible from the moment you pull up- the valet was so helpful and friendly, Richard at the Front Desk was so informative and welcoming, the restaurant staff, housekeeping, everyone was so great. The property itself could use some cosmetic upgrades but it it’s very well maintained.

Family

10/10

Exceptional

03 Jul 2026

Steve

Hotel was nice and clean,family friendly had a great stay will definitely come back!!

Family_with_children

10/10

Exceptional

02 Jul 2026

Jacqueline Salguero

Amazing

Family

6/10

Pleasant

02 Jul 2026

Gina

⭐⭐⭐☆☆

The property itself is beautiful, and the lobby and entrance make a great first impression. Check-in and check-out were both smooth, and the front desk staff were friendly and welcoming. We also had a great experience with the gentleman who helped us with dinner—he was very kind and provided excellent service.

Unfortunately, there were several issues throughout our stay that made it unlikely we'd return.

We were placed near what was described as the family pool, but it wasn't very toddler-friendly. The pool was about 2½ feet deep, which is a bit much for younger toddlers who are used to shallow splash areas. There were also several couples behaving inappropriately in the pool during our visit, which wasn't the family atmosphere we expected.

The pool bar was also disappointing. When we went to order drinks, we were told they were out of almost everything except beer and wine and were instructed to go to another bar inside the hotel to purchase drinks and bring them back ourselves.

The bowling area looked like a fun amenity, but only one lane was operational, so there was a long wait. The bartender in that area also came across as unfriendly.

Our room (635) had a sliding patio door that was extremely difficult to open and close. Since the room was located on the first floor near the parking lot, it made us a bit uneasy, especially because the door didn't feel secure.

The biggest frustration, however, was that the Wi-Fi barely worked in our room. Having reliable int

Family_with_children

8/10

Excellent

01 Jul 2026

eric

Westin in Rancho Mirage was an amazing resort. Rooms were clean, amenities were robust. My complaints were when I checked in my room was not ready, so I was willing to take any room. I was in building 1 and had a long walk, and when I got to room my key card was not working. I contacted someone and they arrived after about 10 min and let me in. The second, and more concerning was when I was at the pool an attendant walked by, but did not ask me for an order. I went to the bar and ordered food, and the bartender told me she would bring it over, her name was Sam. That food never came, and I asked Andrew if he could check on it, and he said yes. Another 15ish min went by and no one ever came over. I went back to the bar and again asked and Sam eventually brought my order. It was only chips and salsa, so not like it had to be made. From that point on Andrew never came by and asked if my wife and I wanted anything else...horrible customer service! other than that that place is a great stay!

Partner

6/10

Pleasant

01 Jul 2026

Heather

I feel like pulling into the property it is false picture of what the property is really like.
It could be a lot cleaner especially for the amount of staff walking around. We were told our room was ready but there were sequins on the floor and a couple bits of trash and the bathroom wasn’t real clean. I will say every staff member we encountered was very friendly. The jacuzzis at the water slide pool were gross.
Stuff floating in the one that the jets barely worked and the other one was like warm at best but the jets worked.

Family_with_children

10/10

Exceptional

30 Jun 2026

TAHNEE

I can’t complain about anything. Such an amazing experience . Bernard is by far the most wonderful person ever and because of him I will be back!

Family_with_children

8/10

Excellent

29 Jun 2026

Michele

I've stayed here twice and both times were nice experiences in many ways. This recent stay had a few issues. The front desk staff person was pretty abrupt and not welcoming when I checked in. The restaurants are limited. I asked for my room service tray to be picked up and it never was. Just small stuff. The rooms are very nice and the Heavenly Bed is indeed heavenly!

Self

10/10

Exceptional

29 Jun 2026

Hoa

Rooms were clean and staff was awesome. Breakfast was eh, wish it was better and had better options in the buffet/menu sections.

Friends

10/10

Exceptional

29 Jun 2026

Adriana

Loved it!

2/10

Poor

28 Jun 2026

Richard

Hot tub is old and tike missing. Bed has a used band aid in the second queen bed sheets. Room air unit went out had to have engineer fix it. Jacuzzi heater blew out on Saturday. Staff couldn’t care iess. Hamburger was frozen. Pizza is Digiorno frozen pizza sold for 22.00. Outrageous. Wife’s purse had 62.00 stolen at the poolside area. Staff member that I brought this up to was defensive ahd instead of saying we should bring this to the security team he said it wasn’t me bro….

Family_with_children

8/10

Excellent

25 Jun 2026

Leroy J

It was a nice resort the room was huge and it was the best deal we found in the area Will definitely try to go back to the same place

Partner

10/10

Exceptional

25 Jun 2026

Lupe

overall everything was good. They do need more staff in the front office long wait during day hours.

Business

10/10

Exceptional

23 Jun 2026

Michael

David, the pool manager was amazing. He helped us so much.

Friends_and_family Friends

10/10

Exceptional

22 Jun 2026

Roxana

THey were very grienly and made sure my disabled son had an accesible room!!I

Family

8/10

Excellent

21 Jun 2026

Diedra

We had an amazing time!

6/10

Pleasant

21 Jun 2026

Cortney

The property is large and beautiful. The amenities weren’t as well maintained (e.g., The smaller pool was out of towels all day). But overall good place for families!

Family_with_children

10/10

Exceptional

20 Jun 2026

Deborah

Staff was friendly and it was fun for kids. Lots to do. Food was good. Room was nice and clean. Pool was super. Slides were great fun!

Family_with_children

2/10

Poor

20 Jun 2026

David

Beware!!! When

8/10

Excellent

19 Jun 2026

Jose

Staff were amazing, very helpful and accommodating to our needs. Thank you!

Family

8/10

Excellent

18 Jun 2026

Margarita

Hotel is nice, restaurant limited. Staff not helpful. I called prior to arriving asking to have a surprise in our room since we were celebrating a birthday (not asking for free) I was told it would be done. I also received an email from their guest services asking if I had a preference in room floor or any specific requests. I responded with first floor and again reminding them of the surprise.
We ended up getting second floor and no surprise at all. I expected a lot more for a 4 star resort.

Family_with_children

8/10

Excellent

16 Jun 2026

Joseline

I love the atmosphere

Family_with_children

10/10

Exceptional

14 Jun 2026

Tiyauna

I will definitely one back here for my birthday and just a getaway. The pool, the bar, and the rooms were all great. Not so crowded and plenty of room. I just loved my stay. Met some really nice people there.

10/10

Exceptional

14 Jun 2026

Julieth

Excellent

4/10

Poor

14 Jun 2026

Monica

Staff did not fulfill any basic requests I asked for in advance: for the sofa bed to be prepared as a bed before check-in and for extra towels to be added to our room. I made multiple requests, no acknowledgment or apology from staff for not addressing the asks. I also noticed an incorrect $126 charge on my bill at checkout - front desk clerk told me, “well, stuff happens, I’ll take it off your bill.” Again, no apology, or acknowledgment that should t have happened. Poor guest services in general.

Family_with_children

10/10

Exceptional

13 Jun 2026

Yolanda

Very clean, staff was very helpful, so much to do!!!

Family_with_children

10/10

Exceptional

08 Jun 2026

Robert

Staff was very welcoming. Rooms were clean and beds were comfortable. Pool area was fun, staff was great, bar and food from the pool bar was good. Kids and adults all had a blast. Definitely recommend.

Family_with_children

10/10

Exceptional

07 Jun 2026

Josefina

Highly recommend if you want to relax .

Family_with_children

6/10

Pleasant

07 Jun 2026

Anna

整体环境不错，游戏厅给了孩子很多乐趣。但是房间，楼道间清洁维护一般般～

Family_with_children

10/10

Exceptional

06 Jun 2026

Sheri

Great property- especially for families! Staff was very helpful!

Self

10/10

Exceptional

05 Jun 2026

Scott

Staff was awesome, super kid friendly.. No microwaves.

Family_with_children

4/10

Poor

04 Jun 2026

Yifeng

Smell bad even though changed the room, it still have musty smell.

10/10

Exceptional

02 Jun 2026

Wil

it was a nice property. It's a little dated, but what made it the best was the staff from the check-in when we were at the pool even into when we got our food delivered into our room. I would definitely recommend staying here.

Self

10/10

Exceptional

01 Jun 2026

Tyler

I stay at a lot of hotels and this was by far the best experience I’ve had in a long time. The check in was easy and the front desk staff was amazing. The pool was very nice. The arcade and bar area were great. The bartender was very nice and helpful. We will be back.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Stephen

Appreciate the adult only pools for quiet. The family pool and slide need updating. Also, the resort is in need of a finer dining establishment. Overall though, a nice, older property.

Partner

8/10

Excellent

01 Jun 2026

Alex

Brought back childhood memories. I would just love to see the rooms made to be more modern and for the food at hotel restaurant to be elevated.

Partner

8/10

Excellent

31 May 2026

Philip

The main pool was the focus of this property, and they did a wonderful job with the layout, the 2 slides, and the poolside service was especially good. The staff kept checking up on everyone's needs and while the prices are not cheap, the food and drinks were excellent for poolside.
The studio room was good sized and had an ample balcony. Unfortunately the screen was completely missing and we were not able to pull in the evening breeze.
Service and hospitality are strong points here, however when we arrived there were no bottles of conditioner or bath soap in their expected place, and only 1 washcloth. This was quickly remedied with a text to the main concierge. The next day after maid service there were zero washcloths!
Internet service was strong throughout the property.
We had planned to eat 1 time at the property restaurant, but after eeading the reviews, the once good restaurant has seemingly fallen. Plenty of options only minutes away

Partner

6/10

Pleasant

31 May 2026

Evelin

The only issue that we had was the designated “Quiet pool”. While it is not exclusively adult only, the insinuation is that the will not likely be any kids. Children cannot be quiet, it’s not in their nature and therefore the property needs to find a way to either be more explicit when describing to guest the different pools. They should also somehow hire an extra security to patrol the area regularly if they are going to insist on having a designated Quiet Pool. During our stay multiple families brought their kids to the quiet pool and the parents who brought their kids were not actively monitoring their own kids behavior and were completely hands off. We tried the adult only pool, but the adults were acting like children throwing balls and one even knocked a drink out of my hand. This should also be monitored and discouraged by the hotel staff. All this to say, if you plan to stay here, lower your expectations for a relaxing quiet pool experience.

Partner

10/10

Exceptional

30 May 2026

Marsha

This is a beautiful resort that is perfect for families as well as romantic couples. Well maintained and thoughtful appointments throughout. Very comfortable beds, excellent sheets and pillows. Fun pool area, two jacuzzis, a great bar, and one open top and closed tube waterslide.

Really enjoyed our stay here. Def will come again.

Partner

8/10

Excellent

30 May 2026

Jenn

Had a great stay & experience, only thing is maybe more dessert options! Menus very limited.

Oh around the pools were a lot of ants, so maybe more bug control.

Otherwise all was great & had a lot of fun!

Friends_and_family Family

10/10

Exceptional

26 May 2026

Ryan

Staff was great all around, from front desk to the life guards at the pool. Our room was clean, and had no issues with arriving early for an early check-in.

Family_with_children

10/10

Exceptional

25 May 2026

jacklin

The food was fresh and delicious

Family_with_children

8/10

Excellent

25 May 2026

ed

Enjoy everything about it except I had a couple of bugs in my room that I had to kill

Self

8/10

Excellent

25 May 2026

Maylisa

Great vacato6

10/10

Exceptional

21 May 2026

Dana

We enjoyed our vacation! Clean, beautiful property, amazing staff! Thank you!

Family_with_children

10/10

Exceptional

20 May 2026

Mamikon

Great experience

10/10

Exceptional

17 May 2026

Melissa

The staff was friendly and very attentive. The swimming pool was great and the service in the pool area was good. The brunch buffet wasn’t the greatest and it was pricey. Overall, we enjoyed our stay and loved our night away!

Family_with_children

10/10

Exceptional

17 May 2026

Andrew

I have only one issue and it is line management during check-in. Two lines formed and customers cross sides and cut in front of others when the employee is ready to wait on the customer. If the employees were mindful of who is next it would avoid the issue. It can be a negative start to the customers stay.

10/10

Exceptional

17 May 2026

Rose Marie

Definitely will be going back to stay. Highly recommend this hotel.

10/10

Exceptional

13 May 2026

Theodore

Amazing.

Family_with_children

2/10

Poor

12 May 2026

Lindsay

Honestly, the worst experience. Over crowded, terrible service. Understaffed. Housekeeping service attempted at 10pm after requesting service four times that day. Sent a formal complaint to the hotel and have yet to connect with anyone almost a month later after following up weekly. Extremely disappointing experience.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Cristina

Overall we enjoyed our stay! Definitely will come back but had an issue with our room when we got there. Was given a room without a pool view when I had paid extra for pool view and associate had to talk to a manager. By the time we got to our new room, an hour had passed.

If I were to stay again, I would make sure staff has communicated amongst each other before walking to room.

Family_with_children

2/10

Poor

11 May 2026

Krista

This was probably one of the worst hotels I’ve ever stayed at. The room was filled with mosquitos. We needed additional pillows which they said would be to our room in 15 minutes. We had to follow up with the front desk 4 times and it took 2 hours for the pillows to finally come. Then to top it off the receptionist up front was SO RUDE and put a finger up to tell me to wait when I asked about the arcade door being locked and our key card not working to unlock it. Never ever staying here again and it was for Mother’s Day weekend.

Family_with_children

6/10

Pleasant

11 May 2026

Araceli

Bartender at the adult pool was rude and harassing. We requested a trolley ride from the adult pool back to our room and waited 30 minutes and no one showed up. We decided to walk back when a nice gentleman on a trolley stopped to give us a ride. He told us he never received the message for a pick up.

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Margarita Covarrubias

Amazing!

10/10

Exceptional

05 May 2026

Leticia

My hole family went we rented out four rooms and we were put in the same building, we were able to hang out all together.at the game room/bar with all the kiddos, everyone had ton of fun

10/10

Exceptional

04 May 2026

Joni

Such a great property! The beds were so comfortable, having the 3 pools to choose from... The quiet pool, the adult pool and the regular pool. We only went to the adult pool and it was so peaceful. We ordered room service for lunch and the selections were okay. Mostly burgers, hot dogs, pizza and fried chicken tenders. It would be nice to have better options, but honestly, that's my only negative feedback. Bonus.. it's only 5 minutes from Agua Caliente!

Friends

6/10

Pleasant

03 May 2026

Pamela

They had a plumbing problem in the bathrooms by the pool, so we could not enjoy the pool like we would have liked. Golf course was closed and the driving range was very costly to use. Not many amenities for the resort fee.

Partner

8/10

Excellent

02 May 2026

Jaime

Breakfast menu could be better. Eggs and bacon could have been better. The avocado Breakfast sandwich to cold.

Partner

10/10

Exceptional

01 May 2026

Deanine

Loved loved loved the amenities and grounds! Restaurant and lounge were good. The cleanliness around the pools was not well maintained. The hot tubs were gross. Trash, bugs and debris floating in them. They need to be cleaned a few times a day.

Family_with_children

8/10

Excellent

30 Apr 2026

David

- Arrived on a Friday evening about 8pm. Reception desk was not obvious. The entrance was fairly dark and nobody was visible to direct me.
- Room was ok, but lacked an outlet and shelve on one side of the queen bed i.e. no place to set phone and plug it in.
- bathroom could use a few of hooks to hang clothes, towels, etc.
- shower \"rain\" head should be replaced with shower heads that have some pressure.
- Room was not cleaned until I called about 5pm on Saturday.
- Overall, the floors throughout the resort seemed a bit dirty.
- I surprised by the $40/night resorty fee. I thought all taxes and fees were included. I did notice that I would have to pay for parking, which is unfortunate, but at least I knew aobut that fee before I reserved the room.
- On the plus side, the $10/day credit was a nice surprised.

Partner

10/10

Exceptional

29 Apr 2026

Kyle

Curtains in the room were dirty had food on them. Overall the rooms just seemed run down. The sliding door barely opened and the chairs were falling apart. The property itself is nice as frequent Westin/marriot guests this room needed some work. Everything was clean, but run down.

Partner

10/10

Exceptional

29 Apr 2026

vanna

Amazing place , nice staff and perfect experience to be in the area golfing and enjoying the view. Per - friendly.

Partner

10/10

Exceptional

29 Apr 2026

Benjamin

Clean room! Amazing staff and beautiful property

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

James

Stayed in a suite for Coachella. The size of the room was fantastic and the bathroom was perfect for three people to get ready. Took our daughter for a full circle Coachella moment, but we want to come back with our son too. Just for a more laid-back vacay. The grounds were so relaxing and beautiful during the day and at night.

Partner

10/10

Exceptional

26 Apr 2026

Lida

Very nice clean hotel 5 star

Family_with_children

2/10

Poor

22 Apr 2026

Karena

I am very disappointed in this hotel! The hotel was very nice but I got robbed right after leaving to Coachella from my room. All they took from my room was my purses and wallets. It seems it was someone that was watching me and my cousin. I think it was an inside job. When we went to the front desk to report it they didn’t seem surprised and did not want to show me any footage around the time my purses got stolen stating they don’t had any security. I did call the police and file a police report on the incident. So if anyone stays here please don’t leave any of your personal belongings here as they can rob your stuff.

Family

10/10

Exceptional

20 Apr 2026

Hannah

Kind and helpful staff!

Friends

10/10

Exceptional

20 Apr 2026

Mardia

Comfortable stay!

Family

10/10

Exceptional

19 Apr 2026

Mardia

Definitely Recommend

8/10

Excellent

19 Apr 2026

Carly

Breakfast buffet was ok. Not too many options. Room was cleaned if we asked for them to clean. Staff nice.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Shlomi

Great staff

10/10

Exceptional

12 Apr 2026

Victor

Great stay at the Westin! The staff were great! The property grounds were nice. Plenty to do. Pool and bar were fantastic. Room was spacious, comfortable and clean.

Family_with_children

10/10

Exceptional

11 Apr 2026

Flory

great pool, enjoyed the jaccuzi

Friends_and_family Family

2/10

Poor

10 Apr 2026

Veruska

Didn’t have my room clean the I booked so ended up in a king instead of two queens. The pool was filthy and staff just said they were short staffed…pool was so cloudy and dirty it was concerning

Family_with_children

4/10

Poor

07 Apr 2026

nicole

Check in was ok I had called before asking to upgrade the room they said yes once I get there
Clean room
Pool site is nice

8/10

Excellent

07 Apr 2026

Amy

It’s alittle bit of something for everyone.