Name: Hampton Inn and Suites Palm Desert
Address: 74900 Gerald Ford Drive, Palm Desert, 92211, US

10/10

Exceptional

03 Aug 2026

Catherine

Wonderful hotel with excellent staff

10/10

Exceptional

31 Jul 2026

Suliana

The hotel was very nice and the staff were so helpful.

8/10

Excellent

31 Jul 2026

james J

As expected, good

4/10

Poor

29 Jul 2026

Jeffrey

A shelf was installed between the shower and toilet. It was in a dangerous spot, with sharp corners, that my forehead hot as I bent to use the toilet. It cut my forehead, bled, hurt, and upon notifying the front desk to have the manager call me when she came in, and it was to warn them of the danger, not to receive a discount (which I stated), I never received a call…not even to ask how I was feeling. I am now angry. I am a Hilton Honors member, and they are close to using my business.

6/10

Pleasant

22 Jul 2026

Rebeca

Your bathroom towels need to be replaced. They’re so paper thin.
Very upset, two nights in a row, lots of stomping and banging on our door, as if someone was trying to come in did not sleep well never will return to this facility
The representative was checking on the issue saying kids got in again

6/10

Pleasant

21 Jul 2026

Steve

Stay was okay. Arrived 2 hours early, room was ready but had to pay extra to get in. Not great customer service. Will look elsewhere next time.

10/10

Exceptional

20 Jul 2026

Catherine

This is my 3rd time we stayed in Hampton INN but different locations. And all of them are the same. Properties are all clean, staff were very friendly and respectful. Breakfast is good. And with free parking. We will Always stay in Hampton Inn or other hilton hotel because of their reputation and we always had good experiences.

Pet

10/10

Exceptional

17 Jul 2026

Debra

Clean room bed was great and the pillows were to. Breakfast was good plenty of options good coffee. Quiet room everything worked tv shower lights etc

Partner

10/10

Exceptional

15 Jul 2026

Gohar

Clean room

10/10

Exceptional

13 Jul 2026

Rocio

Great stay.. a little disappointed there was no bacon or sausage on the buffet .. that’s my favorite but all else was great!!

Friends

10/10

Exceptional

13 Jul 2026

Gabriela

Great stay

10/10

Exceptional

11 Jul 2026

Veronica

The staff was very welcoming and helpful. The rooms were very clean and nice. Exceeded my expectations!

Family_with_children

10/10

Exceptional

08 Jul 2026

Ruben C

The staff was great.the room was clean.the breakfast was good.the pool & hot tub were enjoyable.

Self

8/10

Excellent

06 Jul 2026

joelle

The hotel is cozy and clean. The stuff was helpful. We enjoyed the breakfast there & the kids spent time swimming at the pool although it wasn't a big pool but our stay was good overall :)

Family_with_children

10/10

Exceptional

02 Jul 2026

Timothy

Clean and quiet next to I-10 entrance.

Self

10/10

Exceptional

26 Jun 2026

Denise

Staff was both personable and professional. The rooms were clean and comfortable. Breakfast food selection was wonderful. There was definitely something for everyone.

Partner

10/10

Exceptional

23 Jun 2026

Claudia

Amazing breakfast and the kindest staff ever! I left my pillow behind and they offered to ship back out to me. Super clean and good breakfast options.

Friends

10/10

Exceptional

23 Jun 2026

Jon

We stayed for one night because we had tickets to a concert at the local Arena that night. The Hotel is about 1.4 miles from the Venue. The Hotel was clean, quiet and up to date. The room was equally modern, clean and up to date. The bed and pillows were very comfortable. They have a coffee selection in the lobby as well as water. They also put out cookies in the evening and had some fruit too. A shout out to Nicholas who checked us in. He was very nice and and helpful. We took a quick and inexpensive Uber ride to the concert Venue and decided to walk back to the Hotel afterwards. There were a lot of people walking and it’s a nice walk back. The Highway Patrol is directing traffic and controlling the traffic lights. The Hotel hot & cold breakfast in the morning was included had a great selection to satisfy anyone’s appetite. The ladies working the kitchen/buffet were keeping everything replenished and offered a nice greeting and smile. I also need to mention that there are plenty of food options within walking distance. I also appreciated the free parking and non resort fees! lol….If we go back to Palm Desert for another concert or event….we will definitely stay here again. 👍

Partner

10/10

Exceptional

23 Jun 2026

Christian

Front desk was very helpful. Breakfast was a plus. Near many restaurants and stadium

Family

10/10

Exceptional

21 Jun 2026

Cathleen

Every thing was perfect! Zero complaints

Partner

6/10

Pleasant

21 Jun 2026

Teresa

Facility could use an upgrade and remodel. Room could be cleaner. Sheet was barely on the bed…looked too small. Breakfast was fine…same as other hotels but no gluten free options. It’s pretty easy to have a single package Udi gluten-free bagel available. Arrived at 2 o’clock and was informed in a not very nice manner that there are no check-ins until 3 o’clock. Other people were waiting in the lobby. Usually a hotel will see if any rooms are available and let you in a little early if so. The staff when we returned later were nicer. Air conditioner was super loud and rattled all night. Would choose a different hotel next time.

Family

10/10

Exceptional

21 Jun 2026

Adrienne

Check in was easy, room was clean and convenient. The buffet breakfast was better than many others I’ve had, and staff were friendly and helpful.

Family

8/10

Excellent

21 Jun 2026

Donovan

Did not partake in the breakfast so I have no opinion on ammenities.

Partner

10/10

Exceptional

21 Jun 2026

Scott

Very clean and friendly staff

Partner

10/10

Exceptional

19 Jun 2026

Veronica

Great customer service. The

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

lessie

The staff was amazing. Everyone was very very helpful. The breakfast was great. I would recommend anyone to stay. I can’t wait to come back.

Partner

10/10

Exceptional

13 Jun 2026

Greg

Enjoyed my one-night stay.

Partner

10/10

Exceptional

11 Jun 2026

Tim

Great rooms! Breakfast was good!

10/10

Exceptional

10 Jun 2026

Lorena

Great breakfast variety. The staff is very friendly and helpful

Partner

10/10

Exceptional

06 Jun 2026

Terry

Nice location, nice price, enjoyed our stay

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Gary

Staff was fantastic. Room is good just a wierd sink but all was good.

Business

10/10

Exceptional

02 Jun 2026

Claudia I.

great location for Acrisure events, great dining around, awesome breakfast, friendly staff, clean rooms and facilities.

Family_with_children

10/10

Exceptional

01 Jun 2026

Nicholas

Good location

6/10

Pleasant

31 May 2026

Kevin

I’ve stayed before on business trips, but this time was overnight with my wife during a holiday. Usually, the rooms are top notch, but this time we encountered a urine type smell coming from bedroom carpet. The front desk person was extremely helpful in cleaning up. She cleaned it personally. Unfortunately, the smell still lingered later. We informed the morning staff, when we checked out. Most likely a one time occurrence.

Partner

10/10

Exceptional

27 May 2026

Michelle

Check-in was awesome. Priscilla was very nice and helpful. Went to breakfast 30 minutes before it closed. Wouldn't recommend that if you want to experience the full buffet. There were eggs, sausage, and potatoes but everything else was gone. No bread, no fruit, no oatmeal. DIY waffles was also still available. Room was spacious and clean and quiet. Check-out was also awesome.

Partner

6/10

Pleasant

27 May 2026

Sayuri

Room service was late after we were back and waited, after 3 pm.

Friends

8/10

Excellent

27 May 2026

Robert

Clean, nice room, staff, and breakfast good.

Family

10/10

Exceptional

24 May 2026

Oscar Gutiérrez

Me and my wife had an amazing stay here definitely worth it

6/10

Pleasant

24 May 2026

Lizete

It is a very quiet place, the way I like it. Wonderful buffet breakfast, the water with lemon and cucumber by the lobby was awesome, and the free apples, I loved!
There was no hot shower in the morning. My husband was able to take a hot shower but by the time it was my turn, the shower was cold. I hope the next time we will be there, there will be hot shower. We have a reservation for the fall. Thank you.

Partner

10/10

Exceptional

21 May 2026

Linda

Great stay Live rhe Hamoton

Friends

10/10

Exceptional

19 May 2026

Deanna

The property was nice and clean with a great breakfast. Our room was clean and spacious for our group of three. We commented that it would be great to have rooms like that one for the rest of our travels.

I loved that they had coffee (including decaf) out 24 hours a day.

I would highly recommend this hotel to anyone needing to stay in the area. A perfect rest stop after a day of exploring Joshua Tree National Park.

Family

10/10

Exceptional

18 May 2026

Cody

Everything was good

Self

10/10

Exceptional

12 May 2026

Daniela

Do not have any doubt in coming here. Place is good, staff is friendly, buffet is great. Overall, we had an awesome time for an affordable price. I will come back for sure

Partner

6/10

Pleasant

11 May 2026

Manuel

My stay was very good and pleasant. My hotel room was clean and very comfortable although I experienced an issue with the shower suddenly alternating from hot to very cold water without me touching the knob at all. When I mentioned it to the front desk they immediately took action by switching me to another room which took care of the issue right away. As for the other amenities everything was A okay. I especially love the fact that I can plug in my apple tv plus box that I always bring with me, into an hdmi plug of the hotel room tv for me to be able to watch my tv shows from home which includes live and video recorded tv programs and sports events.

Self

10/10

Exceptional

08 May 2026

Joe

Air conditioning was not strong enough.

Self

6/10

Pleasant

06 May 2026

lauren

Overall check in was great! I felt bad for the front desk staff, coffee maker had been leaking all over the floor and she handled it quickly. Room had an odd smell and kid’s milk cup left in our fridge. A few lights in our room were also blinking, probably just needed a new bulb. TV guide did not match what was actually on the TV so not sure what that was about! Loud thinking AC. We stayed here for the beginning of our girl’s trip before going to a new hotel. Fine for a quick stay but we were happy to go to a different hotel the next two days.

10/10

Exceptional

05 May 2026

Missy

Staff was very friendly. I loved the text messages I received daily asking if there was anything I needed and to have a great day. Special touch made an impact.

Family

8/10

Excellent

03 May 2026

Stephanie

Parking was safe and easy the pool was nice and so is the hot tub they have a great gym a wonderful hot breakfast every morning the staff was courteous and knife

10/10

Exceptional

30 Apr 2026

Sandra

Breakfast was typical. Parking was good. Elevator wasn’t working so we got our workout going up and down the stairs from the third floor.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Kaniyah

Great seamless stay! Will be back!

Self

6/10

Pleasant

10 Apr 2026

Peter

Towels not clean, breakfast no healthy choices

Partner

10/10

Exceptional

10 Apr 2026

Gloria

Wonderful experience, very clean. Super comfortable bed.

Pet

10/10

Exceptional

09 Apr 2026

Deanne

Great breakfast, nice & new-looking, good tv options

Self

8/10

Excellent

08 Apr 2026

Anna

The room was clean and had comfy beds. It was a pretty quiet stay. There is a musty smell in the hotel and rooms. The breakfast buffet was delicious! Overall, not bad for a quick stay.

Partner

8/10

Excellent

07 Apr 2026

Robert

While the staff members I encountered were friendly and pleasant, my experience was severely overshadowed by the unacceptable state of my room and a lack of follow-through from the management team.

The Cleanliness Issues:
We discovered several hygiene concerns that should have been caught by basic housekeeping:

Dirty Linens: The bedsheets had a visible dried substance on them.

Bathroom Hygiene: There was hair from a previous guest throughout the shower.

Amenities: The refrigerator had not been wiped down and contained spills from prior use.

The Service Failure:
We reported these issues to the front desk and specifically requested that the sheets be changed and the room be cleaned. We returned in the evening to find that nothing had been addressed. Incredibly, the bed had been remade using the same dirty sheets, despite the stains being clearly visible through the fabric.

Ultimately, we had to source clean linens and change the bed ourselves.

Resolution:
While I appreciate the verbal apology, being told the front desk \"forgot\" to relay the request does not rectify the situation. I paid for a clean, professional lodging experience and instead spent my time managing basic housekeeping tasks.

Given that we spent our stay in \"someone else’s filth,\" I would expect a formal response and a discussion regarding appropriate compensation for these sub-standard conditions.

Family_with_children

6/10

Pleasant

06 Apr 2026

Leslie

Spots on pullow case, cold shower, a bit loud in the morning. Just ok. Best part was the bacon at breakfast

Friends

10/10

Exceptional

01 Apr 2026

Tracy L

Yes

4/10

Poor

27 Mar 2026

Marlana

Our room still had other people’s stuff in it and the exterior door that was a secured entry point was broken and unable to close properly. Because of that it felt fairly unsafe. Why would they put guests near that situation. Furthermore, the door had been left open for a very long time and there was dirt and debris all over the place upon entering the hallway.

10/10

Exceptional

27 Mar 2026

Janelle

Great stay

8/10

Excellent

26 Mar 2026

Polly

Breakfast only had Cheerios for gluten free. Many people like myself who are gf are also dairy free. Disappointed didn’t have gf bread at least. Eggs were cold and flat.

Self

6/10

Pleasant

20 Mar 2026

Crystal

Hotel is comfortable and breakfast has many choices. I was however not happy that I was assigned a room above the garbage bins.

Self

10/10

Exceptional

19 Mar 2026

Kathy

Room was very comfortable

Friends_and_family Family

8/10

Excellent

18 Mar 2026

Christopher

Shower in the room was a little less than expected but overall this hotel and the employees and the visit were fantastic

Self

10/10

Exceptional

18 Mar 2026

Robert

Fine

Self

10/10

Exceptional

17 Mar 2026

Mary

All was good- nice stay

Friends

10/10

Exceptional

12 Mar 2026

Jane

Great breakfast and clean rooms managed by friendly staff. Great value for indian wells open tennis people.

Friends_and_family Friends

6/10

Pleasant

05 Mar 2026

David

The breakfast menu was so so. The hot tub jets were not working durign our stay. The rooms were ok, but did not feel super clean. The staff were nice and helpful.

Partner

8/10

Excellent

03 Mar 2026

Susan

We weren’t there long enough to enjoy the amenities offered. We did enjoy the free breakfast.

Family

10/10

Exceptional

02 Mar 2026

Stephen

Check-in was easy and very pleasant. The General Manager was very helpful in selecting a room that suited all our needs.

6/10

Pleasant

02 Mar 2026

Christie

The room floor was sticky. And the air conditioning was loud enough to wake us up throughout the night.

8/10

Excellent

25 Feb 2026

Frances Patricia

It was a pleasant * positive experience.

2/10

Poor

21 Feb 2026

Young Soo

broken air condition.
broken ev charger
stains on bed
mold in bathroom.
smell of mold entire room

we checked out 2 days early

8/10

Excellent

20 Feb 2026

Tony

Great service from the staff, the breakfast very good also, the only thing I would change is the bed, the mattress was too soft and the pillows were not comfortable.

Friends_and_family Family

6/10

Pleasant

17 Feb 2026

ralph

Staff was very courteous and helpful with my request for a fan. The room was clean but a little tired as far as the couch was concerned. The reason I gave it three stars was the lighting was very poor. There was no lighting over the couch so you could not read anything there. And the two lights over the bed where the dimmed bulbs imaginable, making reading in bed a challenge. There was one lamp at the table that was adequate the breakfast was good.

Partner

6/10

Pleasant

15 Feb 2026

Cari

The room above at 2am someone was pacing in the form of marching. It woke me up.
The A/C in the room was very loud.

6/10

Pleasant

15 Feb 2026

WARREN

Newer sheets. Sheets were not sized for a king bed, they were too small

Leisure Partner

6/10

Pleasant

13 Feb 2026

Diane

The staff were great but the property is a little run down. We had a bathroom fan that was so loud it sounded like an unbalanced washing machine above us. The staff moved us to another room and it was good. They were also out of regular cream for the coffee and told us there would be some the next morning but there wasn’t. Luckily they had milk at breakfast so we used it. The breakfast was good. We are accustomed to better when staying at a Hampton Inn.

10/10

Exceptional

13 Feb 2026

Joan

Staff excellent. All of them. Breakfast limited but good. Room spacious and clean

10/10

Exceptional

12 Feb 2026

Alicia

Staff was very kind at check in

Friends_and_family Friends

10/10

Exceptional

12 Feb 2026

Carrie

Courteous front desk, quiet and clean room with cozy bed, cookies and coffee in lobby were a nice touch. Thank you!

Leisure Partner

8/10

Excellent

08 Feb 2026

melody

Clean and comfortable. Pleasant staff.

Leisure Partner

8/10

Excellent

31 Jan 2026

brian

The room was clean but had a musty smell.

Partner

10/10

Exceptional

31 Jan 2026

Sherrayl

Nice place and atmosphere

10/10

Exceptional

29 Jan 2026

Angelica

Excelent place to stay, family & pet friendly. Nice staff!

Leisure Family

8/10

Excellent

29 Jan 2026

Stephen

The rooms were a little bit older, but the staff was absolutely great!

Friends_and_family Friends

10/10

Exceptional

26 Jan 2026

Randolph

The room was clean. The staff was very courteous no problems.

Partner

8/10

Excellent

25 Jan 2026

Julie

The room was clean, check-in process was easy. The only issues were the breakfast was limited if you arrive after 9am. Also the bathroom area was small in size. We would stay here again though. Convenient location to freeway.

Leisure Partner

4/10

Poor

23 Jan 2026

Cara

Run down room. Old worn upholstery, creaky bed, stained outdated bedspread, flat pillows, insanely loud bathroom fan, old worn cabinets, nit a single towel bar in the bathroom to be able to hang towels. Surprised at the lack of quality - the Best Western would have been a better pick. The lounge at the hotel entry is deceptive - this room needed a serious upgrade. Unhappy with the money we paid.

Leisure

10/10

Exceptional

19 Jan 2026

Michelle

Good value for the room. Plenty of self-parking around the hotel. About a 15 minute drive from downtown shopping area, but also good selection of dining nearby.

Hotel only has 1 elevator so a little bit of a wait during busy times, so we used the stairs a few times.

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Jose

Room was excellent

10/10

Exceptional

16 Jan 2026

Mary

Pool area was nice.

Leisure Family

10/10

Exceptional

13 Jan 2026

Paula

Reception staff were great. Room was clean and comfortable. Extra pillows were provided per our request. Kathryn (?) in the buffet was helpful and kind.

8/10

Excellent

12 Jan 2026

James

Clean room was nice.
Having to leave the warm hotel to go back outside to the dark and cold parking lss is latex-with my cane and place a ddd dates

8/10

Excellent

11 Jan 2026

Joe

The eggs taste like water and not real. Need free range or organic eggs and more protein options.

Business

10/10

Exceptional

10 Jan 2026

Karynn

Fast, efficient check in, staff was super welcoming and made our grandson ecstatic with the free toy gift. Room clean, hot-tub was perfect and we even swam in the heated pool! Thx for a wonderful stay! You are the only hotel who truly had a functioning, heated hot tub and pool. So many false advertised chains across the country and thankful Hampton is honest and always clean!! Keep up the great work.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Catherine

Clean room, nice staff

8/10

Excellent

04 Jan 2026

Coral

Room was spacious, but had a musty smell.

8/10