Name: Westin Desert Willow Villas
Address: 75 Willow Ridge, Palm Desert, 92260, US

10/10

Exceptional

02 Aug 2026

Ariana

The resort was just as it was described online. The rooms were great, spacious, and clean. The resort had multiple options for pools. Two pool locations have slides, one location has a kiddy pool. Plenty of lounge chairs with shade and poolside service through a QR code. Most pools are walking distance but the resort offers pick up and drop off to the Pools. If you plan on staying here, request a bag of ice be sent to your room because there are no ice machines in any of the buildings except for the Fitness center. Having no ice machines in the building your staying is an inconvenience especially when it's 115 degrees outside and you want to enjoy a cold drink next to the pool. One more thing, if you plan to order in, food is pick up only. Instructions are not given to where you have to pick up your food on your online order. I went to the restaurant to pick up my food and they told me my food was sent to the front receptionist. I had to wait a good 20min in line to get my food because they didn't have a separate line for pick up orders at the front receptionist. Now that I know what I know now, I would definitely return, my kids really enjoyed the pools and we loved the room.

8/10

Excellent

02 Aug 2026

Maria

Great for kids and the staff very helpful and friendly! I didn’t like the fact that we had to pay for parking tho!

10/10

Exceptional

02 Aug 2026

Luis

Definitely a well deserved vacation and nothing better than to sort it here. Beatresort with lot of amenities

10/10

Exceptional

02 Aug 2026

Robyn

We had to make 2 different reservations for our stay due to adding an extra night. The property was very helpful on allowing me to stay in the same room for my stay.

10/10

Exceptional

01 Aug 2026

Vanessa

Loved the room, it was very clean and appreciated having basic dishes/silverware.

10/10

Exceptional

01 Aug 2026

Robert

Great family friendly resort.

10/10

Exceptional

01 Aug 2026

Robyn

Everything went amazing!! From check in to check out. Pool service was good. We did get a wrong order and they didn’t fix it, but it was ok. Other than that, kids had a blast on the slides and parents loved the pool.

10/10

Exceptional

01 Aug 2026

Laressa

Spricey but worth it

6/10

Pleasant

31 Jul 2026

Samuel

Very nice property with some nice amenities.

8/10

Excellent

31 Jul 2026

Maria

We had a very pleasant stay at this resort. Everything was clean, well maintained, and the grounds were beautiful. While a few areas could use some updating, it didn’t take away from the experience. The pools were lovely and always clean, and the staff were incredibly friendly and welcoming. Check-in and check-out were both quick and seamless.

The only thing I’d recommend is having a vehicle. The resort is quite large, there’s no room service, and without a car you’ll be doing a fair bit of walking to get around. Overall, it was a relaxing stay, and we’d definitely recommend it to anyone looking for a well-kept resort with excellent service.

8/10

Excellent

31 Jul 2026

Janet

Great stay for an affordable price. The elevator was not working which was an inconvenience since we were on the third floor. Nice property but pool can be cleaned.

10/10

Exceptional

31 Jul 2026

Rosa

The room was clean, and—above all—the service and privacy were excellent.

10/10

Exceptional

31 Jul 2026

Julian

AMAZING
SPECTACULAR
BREATHTAKING

I absolutely loved this place.
I didn't want to leave the resort.

The rooms were beautiful, the pools were fun and the whole resort was above and beyond what we expected.

I definitely want to come back and bring my wife again for her birthday.

Definitely recommend to everyone

4/10

Poor

30 Jul 2026

Wendy

No balcony 😢

10/10

Exceptional

30 Jul 2026

Kenia

We loved staying there as a family. Everything was very clean and accommodating and every staff member was so friendly and helpful. I love that there are several pools where you can have fun and everything was very quiet as well. Just overall a great experience and we will be back.

10/10

Exceptional

30 Jul 2026

Hovsep

Amazing place

10/10

Exceptional

30 Jul 2026

Vila

Loved the villa vibe and all the pool options! Attentive and friendly staff.

10/10

Exceptional

29 Jul 2026

Jacquelyne

I like the cleanliness of the entire resort. I just didn't like paying $30 a day for parking.

8/10

Excellent

29 Jul 2026

Danyett

I enjoyed my stay, but I was bothered that I wasn’t with my party even though I called and made the request within a reasonable time frame.

10/10

Exceptional

29 Jul 2026

Kelly

Really enjoyed my stay here at the Westin Villas! I will definitely be back next summer.

8/10

Excellent

28 Jul 2026

Angelica

Very nice property, my granddaughter really enjoyed the 2 water slides.

10/10

Exceptional

28 Jul 2026

Christh

Everything was awesome! The housekeeping staff were helpful and friendly , great place to stay and spend time with family and friends.

10/10

Exceptional

27 Jul 2026

Anjelica

Staff was amazing. Clean rooms pools were amazing too

10/10

Exceptional

27 Jul 2026

Evelyn

Fun, relaxing place to take the family. The only thing I didn’t like was that the food and alcohol stands close fairly early

10/10

Exceptional

27 Jul 2026

Annette

We loved our stay at the Westin. The staff are very friendly and took action on any needs our family needed. Throughout our stay they communicated with us. We loved the resort and the amenities. We had an awesome time during our stay and would highly recommended to families traveling with small kids.

10/10

Exceptional

26 Jul 2026

Tina

Great place for family & Friends

10/10

Exceptional

25 Jul 2026

Katie

Rooms were great! Clean and spacious. Staff was top notch! Polite and professional. Small speed bump with the shuttle service. Waited over 20 minutes in 110 degree heat and then had to flag a driver down like hailing a cab!

10/10

Exceptional

25 Jul 2026

Jessica

Awesome place so clean the best get away 10/10 highly recommend... the staff is great and the service Awesome... My family was so happy to stay here definitely coming back soon

10/10

Exceptional

23 Jul 2026

Andres

Excellent property and service. Highly recommend

Partner

10/10

Exceptional

23 Jul 2026

Cecilia

First time at this property and will definitely come back. Room was spacious and super clean. Staff was nice and professional!

10/10

Exceptional

23 Jul 2026

Tony

It was an amazing stay and most definitely will be back. 100/10

10/10

Exceptional

23 Jul 2026

Sangin

Amazing place
Nice pool, clean room

8/10

Excellent

23 Jul 2026

Amanda

I enjoyed my stay. Everything was perfect. Just there transportation was a problem hard to get to places around but the place was beautiful kids loved it

10/10

Exceptional

22 Jul 2026

Rudy

M

10/10

Exceptional

21 Jul 2026

Jalen

This resort was amazing. From the friendly and inviting staff to the actual room and amenities everything was just awesome. Our room was right next to the golf course so it was a sight to see! The pools were spacious and clea and not to far from our building. The water slide were both great and my family loved them. We will definitely be back soon!

Family_with_children

10/10

Exceptional

21 Jul 2026

Manuel

Great property, getting food after a certain time on weekends requires a little drive to the front of the resort depending on where you stay but they also offer golf carts to pick you up. Rooms are spacious. Just over a 20 minute drive to downtown Palm Springs, lots of grocery and food options outside of the hotel with a close drive.

Family_with_children

8/10

Excellent

21 Jul 2026

Eric

What I liked about the resort is the size of it, its very spaced out. The room was also really spacious, and had all the things you need to stay for a longer duration than one night like I did. What I didn't like about the resort was it felt a little creepy at night walking from my car to the room. I felt like there is not enough security walking or driving(Golf Cart) around the premises. Also there was no complimentary water inside the room which I felt was inconvenient, considering it was 115 degrees out there, I felt water is not just a compliment to your guests but a necessity. Overall this is a cool resort for the price (Little on the high side) but good vibe, and great pools

Family

6/10

Pleasant

20 Jul 2026

lori

Well first of all we have always gone to palm springs or palm desert in July or August and have never had a problem at any of the hotels. We went in July this time, when we checked in, we were told that there wouldn't be any maid service,but we could text if we needed something, which was fine, but it was the \"off season\"and I guess they were short staff. When we got to the pool there were very few people there. The snack shack wasn't open and the pool was very dirty with leaves, and the pavement around the pool was so dirty. There was a sign that said to use the app to order food & drinks, the frozen drinks that were on the menu weren't on the app, we asked an employee, he said that drink is only at the \"Mirage pool\", which has a full bar, and that the snack shack at our pool wouldn't be open at all cause its the \"off season\", but could order food by the app. We tried that, but at the end of putting in our order it wouldn't go through, so i texted to the front desk cause that's how you communicate there if you need anything, after about 25 min going back and forth it wasn't resolved, I didn't see any complimentary water out by pool. We ended up going to our room to make sandwiches and get drinks. I wish someone had told us when checking in. This was the first time I heard of the off season by staff so many times, never had a problem at other hotels during July/August. We did like our room

Partner

10/10

Exceptional

19 Jul 2026

Bertha

Beautiful property. Close proximity to shops and variety of foods. Will definitely be booking here again.

Family

10/10

Exceptional

19 Jul 2026

Brittany

Very beautiful property! Nice staff and very welcoming

Family_with_children

10/10

Exceptional

19 Jul 2026

Erika

We enjoyed all amenities. Overall great experience

Family_with_children

10/10

Exceptional

19 Jul 2026

Lisa

The Hilton resort in Tulum was a beautiful location. The sea grass was not much of a problem. The staff was amazing! The restaurants were nice and the view was gorgeous.

10/10

Exceptional

19 Jul 2026

Shawndra

Our stay there was amazing!! Accommodations and customer service was excellent and I will be returning in the future. A special thank you and acknowledgment to Chris T. He was super attentive and helpful and even followed up with us to make sure our stay was going well. Definitely stood out during our stay.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Julio

Clean, multiple pools.

Partner

10/10

Exceptional

18 Jul 2026

Alicia

Amazing stay!

Friends

10/10

Exceptional

18 Jul 2026

Alan

Amazing experience. I didn’t think Palm Springs would be all that, but I’ve always had great experiences with Westin. It was surprisingly amazing and relaxing. The room, property, and friendly staff were awesome. I would definitely recommend.

Family_with_children

10/10

Exceptional

17 Jul 2026

Anna

My daughter and I travel to Palm Desert every summer for a weekend getaway. We have stayed at several resorts but this is our new favorite. The rooms were very nice. The beds were very comfortable. The resort itself was well situated with many different pools depending on what you are looking for. A couple with slides for those families with kids, we enjoyed the Quiet Pool. We will definitely be back!

Family

10/10

Exceptional

16 Jul 2026

Jason

Very clean and well-maintained property. The room was spacious and fit the five of us perfectly with the king and pull-out sofa sleeper. The full kitchen and dining area were also a bonus for our family. Lastly, the pools were clean and well-maintained.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Sim

The property was really nice and so was the room. One thing I didn't appreciate was all the hidden fees tacked on, parking and taxes. When I reserved this trip I was under the impression that what was presented to me on the website would be my full and final pricing.

Family_with_children

10/10

Exceptional

16 Jul 2026

Shelly

We loved everything about this hotel. The staff was so friendly and accommodating and they went out of their way to be helpful. The room was spotless and the bed and bedding was were the most comfortable I’ve ever experienced. Five stars all the way!

Family_with_children

10/10

Exceptional

15 Jul 2026

Jamie

Love this resort have been visiting for 7 years straight every summer. Love the pools, the room and staff is very friendly

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

taige

Great hotel for family. Lots of swimming pool for everyone to enjoy

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Gabriela

Stayed with family. Loved our stay

Family_with_children

8/10

Excellent

14 Jul 2026

Ange

Very happy with this resort, last time we stayed at Westin Mission Hills and we wanted to try the Desert willows. We like them both and they have great pool options. We preferred the \"Quiet pool\" as a lot less people. But it was 4th of July so there was much celebrating going on which was exciting!
We barely use the other amenities such as bar and restaurant services but I am sure they would have been good.
We enjoy just having a full apartment stay with self parking. It would be good if you could make parking free of charge as it seems a bit rich charging so much to park there when it is the type of resort that most people will drive into.
The accommodation portion of stay was value for money we thought.

Family_with_children

10/10

Exceptional

14 Jul 2026

launa

Adorable condo, nice and clean. Great AC, nice pool area. Good price

Partner

10/10

Exceptional

14 Jul 2026

Tesla

Excellent for families. Great service, all staff was very friendly.

Family_with_children

10/10

Exceptional

12 Jul 2026

Johanna

Property is well maintained and staff were super nice. Would have preferred more dinning options other than pool restaurant and or a bar to enjoy drinks but this property is more of a timeshare feel for sure. Full kitchen and adjoining rooms were nice. More shade for car parking would be nice too since the heat is sometimes unbearable. But plenty of it so it wasn’t too much of a problem. Was surprised at the $30 a day fee for parking. That wasn’t disclosed when we made reservations but it was ok since the property is private and gated. So we felt safe.

Friends

10/10

Exceptional

10 Jul 2026

Karen

The place is nice clean and has everything you need to home cook light meals, the BBQ areas are nice!! The only thing I wasn’t happy about it is that they gave us the room 1:30hours after check in time 4:00pm, the day we left they asked us to leave on time 10:00am. So,,, to me it’s not fair at all cuz they didn’t meet the schedule but they demand from you to leave on time. Other than that everything was good

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Vanessa

Amazing stay for the whole family!

Family_with_children

10/10

Exceptional

08 Jul 2026

Markus

everything was nice

Partner

10/10

Exceptional

06 Jul 2026

Anthony

I cannot say enough good things about this resort. I am soooo glad I decided to stay here. 10/10!!!

8/10

Excellent

06 Jul 2026

Lucya

Very nice place. Loved the friendliness of the staff. Wish the restaurant/bar had longer hours. Only thing was our room didn’t come get cleaned or restocked we were there 2 nights 3 days. Usually I’ve seen at least the bed and trash getting taken care of. Which made it messy because people left their trash out by the hallway. But stay was comfortable.

Family_with_children

10/10

Exceptional

05 Jul 2026

Molly

Love this place!

Friends

10/10

Exceptional

05 Jul 2026

johanna

Loved our clean room. Staff was always so friendly whenever we interacted with them. Had some fun holiday events during our 4th of July stay. We had a great view of the local fireworks from our balcony. Hope to stay here again!

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Ruben

Ver clean and quiet

Partner

10/10

Exceptional

03 Jul 2026

Ernest

Awesome property for the family.

Family_with_children

10/10

Exceptional

03 Jul 2026

Michelle

lots of swimming pools for the children, clean rooms and many amenities

10/10

Exceptional

03 Jul 2026

Rochelle

Very nice stay! Loved everything about the room and all it had to offer.

10/10

Exceptional

03 Jul 2026

Aik

Good

10/10

Exceptional

01 Jul 2026

Jennifer

My traveling group of 7 and I were extremely satisfied with the hospitality of the hotel, it was a great venue for celebrating our 30 year high school reunion. Our villa was cozy, relaxing and well designed for 7 people. We enjoyed how pleasant the hotel pool-bar, mountain views, and calming environment. Definitely, recommend this hotel.

Friends

10/10

Exceptional

01 Jul 2026

Mark Gerard

Nice family oriented place

Family_with_children

10/10

Exceptional

30 Jun 2026

Sandra

NA

Family_with_children

10/10

Exceptional

30 Jun 2026

Minnie

Excellent resort with great amenities

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Kedren

I love coming to this property. I just wish they would improve the check in process. There were only 2 staff and it took a while to check in. Also we arrived around 4:30pm and our room still wasn’t ready.

Family_with_children

4/10

Poor

28 Jun 2026

Donna

First time here. Checked in around 3pm, room wasn't ready had to wait but never got a text. Called at 4pm and they gave us a different room that was ready, only for the keys not to work and waited in the hot sun for over an hour with all our stuff.

Family_with_children

8/10

Excellent

28 Jun 2026

jennifer a.

Parking in is extra $30 per day.

Family_with_children

10/10

Exceptional

27 Jun 2026

Ismael

Room was clean of trash but unfortunately had a smell from previous tenants smoking in , front desk took care of that a few minutes after we reported it though
Staff was extremely friendly
Pool , only used the quiet pool and it was very clean
Kitchen was well supplied and clean.

Family

10/10

Exceptional

26 Jun 2026

Clifford

Room was very clean. Property had so much to do for kids. husband. and myself.

Family_with_children

10/10

Exceptional

26 Jun 2026

Alex

The place was clean and relaxing, thank you.

Partner

8/10

Excellent

25 Jun 2026

Nicholas

Overall, we had a pleasant stay. The property was very clean, and the amenities were well maintained. Check-in and check-out were both quick and hassle-free, which made the experience convenient from start to finish.

The only downside was the sleeping situation. Throughout the night, the rooftop A/C unit produced an extremely loud vibrating noise whenever it turned on. Unfortunately, it was disruptive enough that my partner and I lost quite a bit of sleep. Aside from that issue, we really enjoyed the cleanliness of the property and the overall experience. If the noise issue is addressed, this would be an excellent place to stay

Partner

4/10

Poor

25 Jun 2026

Tracie

The room needed additional dusting. Lots of nooks and crannies were overlooked by cleaning staff.
One of the reasons we stayed here for the first time was because of the kitchen area. Well, one morning we woke up to find a roach in the kitchen. We had to throw out all of our snacks and decided we didn’t want to cook there. I called the front desk. They didn’t seem too concerned at all. I thought they’d at least comp us one night; instead, they sent over a third party to spray the room. I was anxious the rest of my stay. Needless to say, we won’t be back.

Partner

10/10

Exceptional

25 Jun 2026

Nicole

Beautiful grounds, rooms and employees!

Friends

10/10

Exceptional

24 Jun 2026

shad

Great shot ace and the pools were fantastic.
Customers service was great and check in was easy.
Lots of little adds for parking and resort fees but that is standard everywhere!!!
We had a great week and the unit was perfect.

Partner

8/10

Excellent

24 Jun 2026

Carolina

Check-in was horrible due to not having enough staff. Check-in time was at 4:00 PM, but we didn’t get into our room until around 4:40 because it wasn’t ready. Very disappointing, especially when traveling with a toddler.

Our bed sheets were dirty when we arrived, although housekeeping did come and change them quickly. I was also disappointed that parking is an additional charge for the price you pay, you’d think it would be included.

Another downside was that during the week the bars at the other pools were closed, and only the main pool bar was open. If you wanted a cocktail, you had to walk to the main pool area or the restaurant on-site.

I also really disliked having to text for requests because several times the response took 30 minutes or even hours.

On the positive side, we still had a great time overall. We loved staying in Building 4 because it had a toddler pool that my child really enjoyed. The rooms were spacious, and I loved having a balcony plus a washer and dryer — those were very convenient features.

Family_with_children

10/10

Exceptional

24 Jun 2026

Julie

Would definitely stay here again! Beautiful amenities, 4 pools to choose from, a marketplace with plenty of food choices.
Staff was pleasant and helpful.

Partner

10/10

Exceptional

23 Jun 2026

Yamel

Staff very friendly, I felt safe, room was clean and well appointed.

10/10

Exceptional

23 Jun 2026

Maria

Best place for summer

10/10

Exceptional

22 Jun 2026

Tai

Great location

10/10

Exceptional

22 Jun 2026

Vincent

The staff were incredibly helpful and attentive to our needs and wishes. Fun atmosphere created for families, beautiful establishment.

Family_with_children

10/10

Exceptional

22 Jun 2026

Valentina

Gabi at check in was so sweet and helpful we all had a blast

Friends

10/10

Exceptional

22 Jun 2026

Rinna

Great stay! I would recommend it to family and friends.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Karina

Place was very roomy and comfy! We had lots of fun! The girls enjoyed the slides and pool.

Family_with_children

10/10

Exceptional

21 Jun 2026

Rafael

If you desire to stay at this property, make sure you ask to the host what location is your room. They have plenty pools but, the only one that has bar or near restaurant is the number 2 sección .

Partner

8/10

Excellent

20 Jun 2026

BRENDA

Great stay!

Family_with_children

10/10

Exceptional

20 Jun 2026

Jessica

Always want to comeback

Family_with_children

8/10

Excellent

19 Jun 2026

Jonathan

The exterior cleanliness could definitely be improved. There were several large dead bugs near our door and elevators. Lots of hair and little debris in the pools it felt a little gross.

We did not receive house cleaning during our stay due to only staying 3 days.
Very expensive parking fee on top of an expensive stay with very little amenities. Therefore did not see value for the price.

I felt a little tricked and harassed upon check in with promise of free gift only to be presented with a sales pitch and no gift, silly but it’s the little things you know.

We liked the water slides and spacious interior of the room. Also the robes were a nice touch. Overall it was ok but could be better.

Partner

10/10

Exceptional

18 Jun 2026

Arash

Our go-to stay, whenever we're in Palm Desert. Our favorite thing to do is spend hours and hours at the beautiful pool! It's always hard to leave!

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Morgan

Very comfortable and well equipped King suite. Bed and bedding very comfortable. Property was well maintained and all staff that we interacted with were very friendly and helpful

Partner

10/10

Exceptional

18 Jun 2026

katy

I love everything.. Everything was very nice and clean the room lovely.

Partner

10/10

Exceptional

17 Jun 2026

Evan

Stayed for a family vacation, just a one night stay and we were looking for relaxation and pool time. Beautiful grounds; much nicer than the photos convey. There are a couple minor critiques I could give, but the nightly rate definitely reflected those minor things so it was fair and ended up a great value- the couple of critiques: We came during a crazy heat wave and we had hoped to spend all day at the pool but the water was pretty hot in every pool so it was not very refreshing and they were also taking care of maintenance at one of their main pools so it limited the options for all the guests. Additionally, the room needed quite a few *minor* wear and tear repairs, but overall it was a very nice and comfortable stay. I do think we may have come during off season? Though we assumed June would be a busy season and didn’t anticipate all the maintenance work going on. It’s clear we got a great deal as they worked on regular maintenance needs. Pleasantly surprised- would definitely return. Again, absolutely beautiful grounds, we loved the desert landscape, very well manicured. Amenities for the kids were great as well. No complaints, truly. We were lucky to get such a great rate and would gladly do it again.

Friends_and_family Family