Name: Hilton Grand Vacations Club Palm Desert
Address: 1 Willow Ridge, Palm Desert, 92260, US

10/10

Exceptional

15 Jul 2026

eran

Stay was great, everyone enjoyed, 2 bedroom, nice patio, secs from the pool. Staff were great! Wish the mattress was in a better condition, good enough to lay down watch TV, not so much for whole night sleep.

Family_with_children

6/10

Pleasant

15 Jul 2026

Betzabet

The rooms are clean and the staff is great, however the rooms are pretty dated. Our AC did not work well and it really is more adult friendly compared to others in the area. We have 3 teens, and we where put right outside the adult pool. They are all great swimmers and are trusted at the pool but we could not let them in the pool cause it’s the adult pool.

Family_with_children

4/10

Poor

14 Jul 2026

Mahesh

Staff goes back and forth on what they promised to do....the manager also was fully trained in incompetentency

10/10

Exceptional

14 Jul 2026

Guadalupe

This is ,my favorite resort to bring family. The Ralph's store right next to it is definitely a plus. If you need anything for the rooms they bring it right to you. They also have many pools to choose from which makes it better. Plan to continue coming here for the next years to come.

Family_with_children

10/10

Exceptional

13 Jul 2026

Bob

The rooms layout is unique, with an extra shower basically in the bedroom. Property is great and seems like every room is close to a pool.

Partner

10/10

Exceptional

12 Jul 2026

Jose

Great location with amenities, grocery store and restaurants nearby

8/10

Excellent

07 Jul 2026

Claire

this is a wonderful place to stay especially for families everything was clean, the location is beautiful and so is the facility. Lots of pools including adult only pools! The only disappointment is that there's no restaurant or bar anywhere on the facility. I was extremely disappointed as I had called multiple times to ask if there was a bar at the pool and they assured me that there was one upon arrival the answer completely changed. As a 22-year-old traveling with two friends we would not have picked this hotel knowing this information. I am very disappointed that we were misled. However for what it was it was wonderful!

8/10

Excellent

06 Jul 2026

Julie

Great property very clean and well located. The adult pools are small but nice. I would absolutely return.

Partner

10/10

Exceptional

05 Jul 2026

Amy

Beautiful property that we will always come back to

8/10

Excellent

05 Jul 2026

Dennis

Nice property but no amenties you have to go offsite. Also a lot of ants at the pool area I was suprised. But the property and the rooms maintened and clean.

Partner

8/10

Excellent

05 Jul 2026

AYA

Everything was wonderful !! The only the lesson I didn’t put excellent was a huge cockroach was in the kitchen 😫😱😱

Family_with_children

8/10

Excellent

03 Jul 2026

Ted

Many things to like about this property but also some dislikes. Lots of sand around so my expensive sports car was covered in sand each day so lots of trips to the car wash. I will not bring my nice car to this resort again. Smoke alarm goes off from cooking bacon , for 20+ minutes, very annoying. Annoying time share people at the front “gift desk”. There is no gift, they just try and get you to do a timeshare presentation. I’m a Hilton vacation Club owner and I think this property is overpriced on points, especially for late June (9500 points for a 1BRfor a week)
It is a pretty desert property and the pools are outstanding. The furniture is old and dated and has a southwest feel. The outdoor shower is a nice touch. Chances are low I will stay here again even though I come to this city on golf vacations twice a year.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Rose

Our family enjoyed an overnight stay here. We loved the room and enjoyed time in the pools, really wish we had had more time to stay. The only part we didn't like was the sales pitch. We arrived 20 minutes prior to check in and was informed that our room would be ready at exactly 4PM. We were sent to the concierge for a welcome packet where they tried to give us a timeshare pitch. As soon as I said no and went to sit and wait for it to be 4PM, our room was magically ready.

Family_with_children

10/10

Exceptional

22 Jun 2026

Rafael

Clean unique rooms.

10/10

Exceptional

21 Jun 2026

Joe

We had an excellent stay. The staff were friendly, the property was clean, and the peaceful atmosphere made for a relaxing experience. I look forward to returning soon.

Family_with_children

4/10

Poor

10 May 2026

Richard

We were very disappointed with our stay at the Hilton Vacation Club resort in Palm Desert. The property was not at all what we expected from the Hilton name or from what was presented during booking.

Our unit was placed at the very end of the property, next to what appeared to be a junk or storage area in the parking lot. It felt isolated and neglected, and it was roughly a quarter mile from the main clubhouse. There is also no restaurant, café, snack bar, or meaningful food service anywhere on the property, so guests must drive several miles just to get a basic meal or snack or any other food service.

The clubhouse itself offered little more than coffee. We were told there would occasionally be snacks or light offerings during the week, but we never saw any of that during our stay.

What stood out most was the aggressive sales atmosphere immediately upon arrival. Before we could even comfortably check in, the concierge launched into a strong sales pitch for a 90-minute presentation in exchange for Hilton points. The interaction felt highly commission-driven and uncomfortable. Once we declined, the concierge’s attention shifted instantly to other guests, which left us feeling more like sales targets than valued customers.

The property itself is clearly older and not especially well maintained. The doors and seals were poor, and we dealt with ants, spiders, and mosquitoes inside the unit throughout our stay.

Overall, this did not feel like a Hilton hotel experience.

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Richard

Everything was perfect except the annoying time share sales people when we first arrived.

10/10

Exceptional

27 Nov 2025

Ruben

Excellent

Leisure Family

6/10

Pleasant

25 Oct 2025

Jimena

They charged us, an additional $40/day for resort services. And $3/day for “donation” for their charity!!!!!!

Leisure Partner

10/10

Exceptional

03 Oct 2025

Karen

Wonderful relaxing quiet adult pools and hot tubs

10/10

Exceptional

13 Jun 2025

Sacha

Amazing landscaping and ecosystems in place

Partner

10/10

Exceptional

09 Jun 2025

Dawn

Very relaxing property is maintained well. Staff are extremely helpful and professional. Definitely will go back.

Leisure

10/10

Exceptional

07 May 2025

Zebene

Great Property

Leisure

10/10

Exceptional

05 May 2025

Nancy

Nice

10/10

Exceptional

26 Mar 2025

Evelyn

Went with family. Facility was perfect.

Family

10/10

Exceptional

26 Dec 2024

JENNIFER

It was great

Family

10/10

Exceptional

08 Dec 2024

Faith

Classy spot

We were pleasantly surprised with how cute and classy this spot was. Very warm and inviting, felt like we’re in a house. We’ll definitely be returning for a weekend!

Friends_and_family Family

8/10

Excellent

28 Oct 2024

Kathleen

Great property. We didn’t see many people. Lots of pools. No food or drink service on property. Grocery store and restaurants nearby

Leisure Family

10/10

Exceptional

19 Oct 2024

Robert

Nice Place

10/10

Exceptional

15 Oct 2024

Juliana

amazing resort !

Leisure Partner

10/10

Exceptional

08 Sep 2024

Johhn

What an incredible Labor Day weekend we had at this lovely resort! The units themselves are spacious, well kept and tastefully decorated, and completely relaxing. Lots of details and touches that make this five star. (We even used the fireplace on the patio one night… because it was there!)

The grounds and pools are gorgeous and we love that several are for adults. It was very warm but the umbrellas were on wheels and we would just shade ourselves while we stayed in the pool and read. Incredibly relaxing after hiking San Jacinto.

We had been to this property more than 20 years ago when it was part of IntraWest. We were very excited to come back and it didn’t disappoint, in fact it was even better!

Leisure Partner

10/10

Exceptional

28 Aug 2024

Katie

Best vacation!

10/10

Exceptional

19 Aug 2024

Sindy

Love it

10/10

Exceptional

16 Aug 2024

Susan

We will come back. Has everything we want. Peaceful and nice patio area. The grounds are beautiful. Roomy and comfortable very clean

10/10

Exceptional

11 Jul 2024

Frank

Always a great pleasure to stay at this property except really wish the rooms could get colder faster. Took 5 hours to drop 1-2 degrees from 80 when I got there

Business Family

10/10

Exceptional

05 Jul 2024

Dominica

Home away from Home

We really enjoyed our room. The view of the golf course and the out door shower!

Partner

10/10

Exceptional

03 Jul 2024

jerry

Great property

Leisure Partner

10/10

Exceptional

02 Jul 2024

Cara

Great place!

Leisure

10/10

Exceptional

01 Jul 2024

Verified traveler

Second Stay

This is our second stay and we loved it. The rooms are spacious, have really comfortable beds and have a stocked kitchen. There are several pools in case one is too crowded or not your vibe. We will be back!

Partner

10/10

Exceptional

29 Jun 2024

Sandra

Beautiful and quiet place to stay! Rosa at the front desk was very accommodating while checking in. Thank you for the balloons and the gift for my birthday! Definitely recommend this place!

Leisure Partner

10/10

Exceptional

20 Jun 2024

JACKIE

Centrally located, beautiful grounds and very well maintained. The only drawback is that
checkin and early checkout and latest checkout is 11 which even the Westin Willows was much more generous.

Leisure Family

2/10

Poor

26 May 2024

Michelle

Poor service and lack of clean.

Leisure Family

10/10

Exceptional

03 Sep 2023

John

Great beautiful property

Leisure Friends

10/10

Exceptional

15 Aug 2023

Deneane

Our family has enjoyed staying at Desert Willow over the years. We are happy the property is now a Hilton Grand Vacations once again.

8/10

Excellent

07 Aug 2023

tinh

I stayed in a 750 sqft room, spacious for the price, and it has everything you need in the kitchen. Driving to nearby business center was about 5-10 minutes. The hotel has 2 chargers for EV free for guests. 2 TV are smaller than many other hotels, about 32-36 inches but you can cast Netflix or anything on Chromecast. I don’t see this feature at other hotels. I paid through Orbitz in advance and got a discount which was lower than if paying at the hotel at the check in. I wanted to leave 1 day early but couldn’t because I paid through Orbitz. Orbitz agents tried to help me but could not talk to the hotel because they have a “policy … do not contact “. They suggested I talk directly to the hotel but the hotel said they couldn’t do much because I paid Orbitz. So, I got the runaround. Anyway I am happy with the stay, but wish Hilton Hotel and Orbitz could be more transparent in their policies online.

8/10

Excellent

09 Jul 2023

Ann

We arrived in our room and it was 100 degrees inside due to the broken ac. We stayed in the room for about an hour while they try to fix the ac. We ended up moving rooms. Staff was great. I just wish they did a room check prior to guests arrival to ensure the room is ready.

Leisure Family_with_children

8/10

Excellent

31 May 2023

Lisa

Nice Stay

Nice, Quiet and relaxing trip. We stayed in building 27 with a very short walk to the pool. Was told they were at 100% occupancy and yet it was very quiet.

Partner

10/10

Exceptional

10 May 2023

Christine

Such a great place. Nice pools

Leisure Family

10/10

Exceptional

25 Apr 2023

Tim

Nice place :)

Family_with_children

10/10

Exceptional

16 Apr 2023

Chris

We have stayed at other similar type properties in the area and Hilton was far the best

Leisure Family

4/10

Poor

01 Mar 2023

Reg

This is the 6th time I have stayed here in the past 10 years... Overall conditions and cleanliness are continuously declining. From Intrawest to Diamond Resorts and now Hilton Grand Vacations - the resort keeps getting more run down.

Leisure Family

6/10

Pleasant

18 Dec 2022

Bruce

Overpriced for quality of room and furnishings

Partner

10/10

Exceptional

06 Sep 2022

Daniel

N

Business_and_leisure Partner

6/10

Pleasant

20 Aug 2022

Lindsay

Room had a musty smell that lingered the entire time. AC stoped working though a quick response to fix it. Bathroom was dirty when we first got there. Pool situation was pretty sad, very small.

Leisure Partner

10/10

Exceptional

12 Aug 2022

Georgina

Great service, beautiful, awesome views.
Loved it!

Leisure Family

10/10

Exceptional

07 Aug 2022

Veronica

Easy checkin, friendly staff, close to Ralph’s market and Starbucks, awesome short weekend stay.

Friends_and_family Family

10/10

Exceptional

01 Aug 2022

Verified traveler

A beautiful oasis of comfort, relaxation and fun.

Beautiful, clean, family friendly and conveniences of all sorts. Games, movies, outdoor fun within walking distance inside the property. Pool just outside our room. Seating area on porch with fireplace. The amenities are endless. Grocery store and coffee shops down the road less than a minute away. Staff is amazing and friendly. I could not stay anywhere else now that we have experienced this place.

Friends_and_family Family

10/10

Exceptional

31 Jul 2022

Brent

Exceeded our expectations in every way. Property is beautiful and the accommodations are spacious, comfortable and in excellent condition. Staff are friendly and helpful. Loved our stay here and would book again.

Leisure Family

2/10

Poor

31 Jul 2022

Brian

This property has gone downhill. The staff was awful we will not be back.

Friends_and_family Family

10/10

Exceptional

24 Jul 2022

Susan

Best place in Palm Desert

Beautiful, roomy accommodations! Everything was very clean. The kitchen was fully appointed. The weather was so hot, we didn’t want to use the adult pool, as the water was hot, but not the resort’s fault. Staff were very polite and helpful. It is basically across the street from the JW Marriott. The rooms at Embarc were soooo much nicer, cleaner and 1/2 the price. I look forward to returning in a better season so we can use the amenities.

Friends_and_family Family

10/10

Exceptional

14 Jul 2022

Hyeong

Nice and spacious with kitchen and separate living area. Property appears to be on the newer side. Next to Ralph’s shopping plaza.

By the way, why is Expedia asking me if this review is helpful to black, Asian, Latino, LGBTQ groups? Let’s stop with the tribalism and accept that we are all PEOPLE.

Leisure Partner

10/10

Exceptional

09 Jul 2022

Erica

Very nice place. Great location. Comfortable. Will be back again!

Leisure Self

8/10

Excellent

06 Jul 2022

Christy

We had a great time. While taking a walk around the property we noticed that the back side of the property was neglected. It was dirty, broken pots, lots of webs. I think it’s the part where they used to have timeshare presentations. I also think there should be iced water at pool areas.

Partner

10/10

Exceptional

05 Jul 2022

jennifer

Employees are kind and helpful. Customer service is great and the facility is great. Patios are not smoke free. So keep that in mind if you cant be around smokers.

Leisure Family

10/10

Exceptional

03 Jul 2022

Yoon

Amazing!

Wonderful experience. Outdoor shower is really awesome. Clean room and love not being crowded or near other rooms. Look forward to visiting again!

Self

10/10

Exceptional

22 Jun 2022

David

We have stayed in a lot of high end Hotels/Resorts and this was fantastic. Room and private courtyard, outdoor shower were all fantastic. Will only stay here when back in the Palm Desert area.

Leisure Partner

10/10

Exceptional

21 Jun 2022

Cristina

We’ve stayed here for years and always enjoy.

Leisure Family_with_children

10/10

Exceptional

20 Jun 2022

Verified traveler

Will return for sure !

Was a bit worried that the property is a timeshare but in general we were quite impressed with our rooms and of course the amenities. It's a hidden gem in the desert as many reviews mentioned. We also liked the feeling of staying in a vacation home instead of a hotel room.

Friends_and_family Family

10/10

Exceptional

17 Jun 2022

Jeffrey

Property was well maintained, quiet and not crowded. Appreciated the extras, e.g. the exercise room

Leisure Family

10/10

Exceptional

09 Jun 2022

Karen

Excellent stay at Embarc. We were thrilled with the pool area. The resort is beautiful. Thank you & hopefully we will see you again.

Leisure Family

10/10

Exceptional

04 May 2022

Robert

The surrounding landscaping was amazing. This was the nicest place overall that we have stayed in , in the palm desert area. And we have stayed in just about all the 5 star places.

Leisure Partner

10/10

Exceptional

25 Apr 2022

Renee

Nice staff, beautiful property.

Leisure Family

6/10

Pleasant

19 Apr 2022

Nancy

I love staying here every year but this year our room was window view of an adult pool. We were escorted out to the family pool.

Leisure Family_with_children

10/10

Exceptional

13 Apr 2022

laura

This place is so much better than I expected it’s a gorgeous property. It is so well-maintained and lovely we had the best time

Leisure Family

10/10

Exceptional

12 Feb 2022

Samuel

Perfect spot to relax on a long weekend.

Business_and_leisure Partner

10/10

Exceptional

12 Feb 2022

Michael

This was like a wildlife preserve in the city. Excellent location and you don't need to rent a car. Everything is within walking distance or Lyft is very convenient and inexpensive. Plenty of walking trails, tennis, golf, biking, swimming. An all around great resort and location.

Leisure Partner

10/10

Exceptional

10 Feb 2022

Catherine

Views our wonderful

Beautiful grounds and accommodations , and Service Dog friendly

Partner

10/10

Exceptional

07 Feb 2022

Alison

It was great to have two bedroom and a common room along with basically full kitchen. Great amenities with tennis courts, multiple
Pools, free game room etc

Leisure Family

8/10

Excellent

23 Jan 2022

Jisbender

I enjoyed my stay and looking forward to returning and using the outdoor shower

Leisure Friends

10/10

Exceptional

22 Jan 2022

Deborah

Super clean, good location, pretty property, nice walking paths and close to a grocery store.

Leisure Partner

4/10

Poor

22 Dec 2021

GERALD

There was no cleaning and bed-making service. Even though it is a time share, no place and I emphasize no place on any of your brochures nor paperwork of any description state that it is a time share. If it did, we certainly would not have stayed there.
The stopper in the bathroom basin did neither stop the water nor hold it in the basin for shaving. A poor experience. Never to be repeated.

Leisure Partner

10/10

Exceptional

30 Nov 2021

Jeanne

Loved every minute of our stay here! The landscaping and lighting are gorgeous and the property is incredibly well maintained. We used their grill equipment to grill on one of their brand-new-looking outdoor grills one night… cleaned it off as best we could… and then went back to check on it in the morning and it had been completely cleaned back to looking brand new again! That kind of attention to detail was evident throughout the hotel. Would definitely stay again and would recommend to friends (especially families with kids )

Leisure Family

10/10

Exceptional

12 Nov 2021

Mark Steven

Place was beautiful much better than I expected

Leisure Family

10/10

Exceptional

18 Oct 2021

Blanky

Outstanding hotel in every single aspect!

Can’t wait to come back:)

Leisure Partner

10/10

Exceptional

29 Sep 2021

Nicole

Beautiful faciliites. Everything was very clean and well kept. This place feels more intimate and isolated (in a good way) but still close to all the hustle and bustle if you want it. We loved our time here with our little one.

Friends_and_family Family

10/10

Exceptional

14 Sep 2021

Cynthia

First time here and I loved it. I will definitely return, highly recommend.

Leisure Partner

10/10

Exceptional

13 Sep 2021

Andrea

Property is beautiful absolutely beautiful

Leisure Partner

10/10

Exceptional

30 Aug 2021

Tom

This was a beautiful property. Would stay more

Friends_and_family Family

8/10

Excellent

26 Aug 2021

Alfredo T

Our 2 bedroom unit was very spacious and the surrounding drought-tolerant landscaping is excellent. While this location has no restaurant and the spa is closed during summer months, there is a premier steakhouse and a 5-star resort located literally within .5 miles from it. Embarc Palm Desert embedded within the Desert Willow Golf course, a premier 18- hole experience.

Leisure Family

10/10

Exceptional

23 Aug 2021

Luis

Clean Spanish style room

Great and clean Spanish style room! Access to the pool from the back balcony! All clocking utensils included!

Friends_and_family Family

2/10

Poor

23 Aug 2021

Verified traveler

Do not stay here if you’re a light sleeper.

While I really wanted to like this place our experience was so bad we likely won’t return. I appreciate the concierge and security for trying their best to help and these issues are not their fault. But there’s a lot I must address. For one they require you take out your trash before checking out which is reasonable if the place was clean but we arrived seeing hair in the shower and scraps in the sink. The AC does not set below 70F and although we set it to that we constantly felt hot only to see the AC off & the thermostat reading 72F. The refrigerator has a loud ice maker that you cannot shut off without turning off the refrigerator itself. Even after turning it off we constantly heard loud tapping & creaking noises throughout our whole stay that kept us from sleeping. They only give 3 pillows for a king sized bed & all were too thick & firm for us to sleep with. We tossed and turned until 4am when I tried to see if we could get a late checkout or room change but my partner didn’t think it’d be worth it if the next room was the same. The front desk said they could bring us more pillows but didn’t know if they’d be the same & offered to let us checkout at 1pm or 2pm if we moved. I asked if we could decide in the morning but they said we had to move now. After getting pillows the front desk said they could only do 12pm checkout. I asked for a discount and only got the $35 resort fee back which is for using their amenities. How could we with no sleep?

Partner

10/10

Exceptional

23 Aug 2021

Verified traveler

Better than expected dont be to quick to listen to bad reviews.

Leisure Partner

10/10

Exceptional

21 Aug 2021

Mike

High reviews warranted.

Immaculate and beautiful grounds, I didn’t see one piece of trash anywhere, one of the nicest we have stayed at. There are four pools including a one foot pool for the little kids. There is a movie theatre, arcade with free games, outdoor pool and ping pong, bike rentals, shaded basketball and pickle ball courts and gym. Resort is perfect for couples and families. Very close to Ralph’s grocery store to buy food to cook at the gas grills on the property. Speaking of grills, we cooked steaks Wednesday night and by Thursday morning the grill was cleaned to like new condition. Many parking spots are under shade and are lighted too. Staff was very nice and accommodating to our needs. Highly recommend you stay here.

Friends_and_family Family

10/10

Exceptional

16 Aug 2021

Anna

Great for couples

Beautiful and peaceful place. My boyfriend and I stayed at the Embarc hotel for 2 nights. We had such a great stay. Our room was clean, well equipped amd everything went smooth. Highly recommend Embarc

Partner

10/10

Exceptional

15 Aug 2021

Lisa

Awesome

Awesome property! My stay was everything I needed it to be. Relaxing along with marvelous poolside areas. Great staff. Looking forward to my next stay!

Partner

10/10

Exceptional

14 Aug 2021

Nicolas

Resort Fees - the Property’s Scam

Resort Fees suck. I mean, COME ON. You operate the pool & the property. Roll it in the cost. Absurd. Other than that, the property was nice.

Self

10/10

Exceptional

12 Aug 2021

solomon