Name: Embassy Suites by Hilton Palm Desert
Address: 74-700 Highway 111, Palm Desert, 92260, US

10/10

Exceptional

03 Aug 2026

Loretta

Talk about getting the most bang for your buck!! This place has it ALL and then some!! Absolutely appreciated how many pool toys there were available to occupy our time. The gym amenities were great, the breakfast was awesome!! Staff, all staff we encountered were very friendly, polite and offered extra items without being asked. Great place to stay!!! Bed was a bit small but I think we're just spoiled by our bed back home. Overall zero complaints!!

4/10

Poor

03 Aug 2026

Adrian

I was given a key to a room on arrival. It was extremely hot outside getting to the room with a lot of heavy luggage we had to cross from the lobby with.. The elevator that’s outside is like a death trap. It has to be at least 100° if not hotter in that elevator without air conditioning or air circulation.. It’s faced right towards the sun made of large glass and metal. A friend that went with me burned his hand touching the rail inside it.

The room either hadn’t been cleaned or it was somebody else’s room already. There were clothes and towels all over the place and the beds weren’t made. I really don’t know whose fault that was of the hotel staff how it happened, but I was not happy at all. Now we had to walk back to the lobby again carrying everything just to be told a little generic apology. I was expecting company to my suite, and now this delayed everything. I was late setting up for my guests.

I don’t remember receiving any instructions about parking. I had parked on the other side of the building because there are no signs telling you where the entrance is. More importantly, I wasn’t aware I had to pay $15 to park there. I think that’s outrageous.

The room itself was sort of OK. The couch seemed like it hadn’t been cleaned before. The beds are OK. The room was clean, but could’ve used more help.. It was stocked OK. The freezer section inside of the refrigerator had so much hard ice I couldn’t put anything in it.

Overall, I found the staff unprofessional.

10/10

Exceptional

02 Aug 2026

Michael

Had a great stay for my weekend

10/10

Exceptional

02 Aug 2026

Herminia

We had a great time here. Room was perfect and we were in front of the pool.
We will definitely come back again

2/10

Poor

28 Jul 2026

Serina

The hotel seemed old, run down and had a bad smell to it. Would not recommend.

4/10

Poor

28 Jul 2026

Janeen

I paid for a room upfront meaning I should have got what I paid for not what was left And then the Lady at the desk says well you could find another hotel REALLY !!! I want the room that would have made us comfortable After that I was not happy They tried to be pleasant but I couldn't get past the insult. Nor the fact that the shower was broken and it kept going to hot while taking a shower we could not even adjust our own air

6/10

Pleasant

28 Jul 2026

Norma

Just check and see if everything is OK.
There is no make an omelet at breakfast. Actually or all day. A pipe burst. I am , have been spending lots at local stores for all meals.
The only God send is the employees.

10/10

Exceptional

28 Jul 2026

Gabriela

I was gonna put a four star because the Sofas were very uncomfortable and Old, but the beds were very comfortable I gave them a five stars because all the employees were very helpful they all gave us Great customer service. Rosa from the kitchen she was very nice and very patient-since it was our first .

10/10

Exceptional

26 Jul 2026

Shannon

Go every year and always a wonderful stay.

10/10

Exceptional

26 Jul 2026

Jhoana

It was great bartender was amazing!!!!

4/10

Poor

20 Jul 2026

Kelsey

Room was dirty. Bathstopper didn't work and was laying in bath. Head board and chair was scratched up by a dog and looked so tacky. Staff was friendly.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

DIANA

Awesome hotel! Fun activities and happy hour with complimentary food and drinks and great breakfast!

Family_with_children

8/10

Excellent

17 Jul 2026

Dorinda

The staff was so helpful, courteous, friendly, they are the heart of the hotel, from the receptionist, pool man, bartender, greeter for breakfast, kitchen staff, everyone had a smile and willing to help at every moment.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Rafael

Great

10/10

Exceptional

16 Jul 2026

Rafael

Thank you

10/10

Exceptional

15 Jul 2026

Loretta

Room was so spacious. Property outside is maintained with a lot of room at the pool and out in lounging area. The breakfast that comes with the stay is great!

Partner

8/10

Excellent

13 Jul 2026

Stephanie

Staff very friendly and helpful. room was clean and comfortable. We needed to request linens for the pull-out bed and bath towels for the number of guests in our reservation and received them promptly. The pool/spa was clean. I believe the hotel is undergoing renovations at the time of our visit. Some of the exterior furnishings seemed outdated. Overall, we had a good time

Family_with_children

10/10

Exceptional

13 Jul 2026

Keith

Awesome staff, very helpful!

4/10

Poor

11 Jul 2026

Stephanie

Ac leaked all over the floor. When we told the staff at the front desk. They didn’t do anything to offer a remedy.

Family_with_children

10/10

Exceptional

10 Jul 2026

Annie

The staff is always polite and helpful. The room was clean and big.

Family_with_children

10/10

Exceptional

08 Jul 2026

Elizabeth

Friendly staff

Family

10/10

Exceptional

07 Jul 2026

Daniella

Sarah made our entire experience incredible, wish we always worked with people like her.

Family_with_children

8/10

Excellent

07 Jul 2026

Chris

Overall the property was descent but could use some TLC. Pool and hot tub was nice. Didn’t do any onsite dining but there were offerings, evening social and breakfast was included, just didn’t try them. Good value for the cost but a facelift would do the property wonders. Would stay there again on a quick trip to Palm Springs again..

Family_with_children

6/10

Pleasant

06 Jul 2026

Mark

Property is showing its age. Needs a refresh.

Self

4/10

Poor

06 Jul 2026

Maria

I asked to have the room clean and the front desk told me that the cleaning of the room was only by request. I let them know that there was no toilet tissue or towels in the room and that no one had gone in to clean and they told me that they were sure staff and that they did not have a lot of staff to go around and cleaning the rooms so it was only upon request. I thought that that would not be a good response due to our fees are pay upon the reservation of the room, but yet the services are not done what they offer, and I was disappointed on the front desk that did not know how to explain it to me and said that she will go ahead and bring it up to her upper personnel, but she said that she couldn’t do anything about it at the moment because there was no staff available to do every room of the hotel but like I said, it was not told to me that it was upon request. I came to the room at 10 o’clock at night going out all day and the room was not clean so I couldn’t find I couldn’t call room service at that time because we were ready to go to bed. I appreciate a better response like I said because we pay our fee for the room stay but yet not get in return Boat what is offered I would appreciate a response from someone in the personnel or whoever is the upper person that we need to speak to thank you

Friends_and_family Family

2/10

Poor

06 Jul 2026

Andranik

Fix a to z almost everything didn’t work in the room very dirty pool dirty and whatever you see in the pictures its wayy different when you check in

Business

8/10

Excellent

06 Jul 2026

Jessica

Location was great, check in was easy and the pool was nice. Beds were comfy but the room didn’t seem super clean, walls were dirty and the shower dripped and needed an update.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Zachary

Overall, our stay was nice. We only stayed one night, we went to Auga Calente Casino for the firework show and some gambling. The property was nice, grounds were clean, good place for families to have a weekend getaway. There were some noted wear and tear that needs to be addressed, for example the elevator tile needs serious repair. Our room was clean, couch has seen better days...lol Fyi....bathroom is small! However, there were 3 sinks in the room...that's a plus.
I prefer a firmer bed and better pillows. The beds are on the soft side and the pillows are deflated! Also, I would look into a Netflix package. And, lastly I loved the breakfast....that's always important, great bacon. I would stay here again.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Ligia

The layout. The property

Family

10/10

Exceptional

05 Jul 2026

Suhee

Excellent costumer service. Good breakfast. Clean.....They have puckleball court.

4/10

Poor

05 Jul 2026

Kenneth

Limited hours at the restaurant. Room was in terrible shape.

Partner

10/10

Exceptional

03 Jul 2026

Guadalupe

Breakfast wasn’t that great to poor .. anything else was good

2/10

Poor

03 Jul 2026

Catherine

Staff not friendly at all .

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Anush

Overall it was good

8/10

Excellent

02 Jul 2026

Yajaira

Nice workers , good ac, always had coffee ready

10/10

Exceptional

01 Jul 2026

Sheila

We were in town for a dance competition, and picked this location to stay at away from the chaos of it all, and I am so glad we did! The rooms were very spacious, and when we arrived that first night, it was very quiet at the hotel, add the super comfy bed and pillows here, and we had ourselves a very good sleep for next days adventures! The courtyard was a beautiful setting to wake up or end your day too, and the breakfast was great, with friendly staff and a fresh made omelette bar! I’m looking forward to booking here again when we come back for more dance!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Moises

well taken care of. Good breakfast

Family

10/10

Exceptional

26 Jun 2026

Pam

Evening reception and full breakfast were both fabulous, excellent food and drink choices!

Family_with_children

8/10

Excellent

26 Jun 2026

Judith Lynn

The entire staff here is amazing. They free breakfast is very good. The place is older and shows signs of wear and tear but is decent. One day the wi-fi was down for a couple of hours. One day the pool was not cleaned in the morning but eventually was. I think $5 a day for parking in an open parking lot is a bit much.

Friends

6/10

Pleasant

24 Jun 2026

Annette

For an Embassy Suites we were a little dismayed by the overall maintenance of the hotel. We were there in June in Palm Desert, so the weather overall was 'hot.' Our rooms were located in an area where we had to exit the lobby and walk outside to the elevator to the third floor. The elevators do not have AC and were sweltering. We were hoping there wouldn't be any malfunctions while we were in the elevator. In addition, the elevator linoleum covering, and a part of the wood base had a part that had broken away that appeared unslightly. It also looked like it had been like that for a while. The other elevators serving the other side of the hotel were out of order for a while. We also tried to enter the hotel from the backside trying to enter through a security door. Our cardkeys failed to open them (from two different room) and we reported it to the front desk.

The service was outstanding, and the rooms were spacious, clean and comfortable. I think the exterior areas of the hotel needs some sprucing up.

Friends

6/10

Pleasant

22 Jun 2026

Maricela

The refrigerator was full of leftover from past guest. There where only 3 channels in the tv and the were static .

Family_with_children

8/10

Excellent

22 Jun 2026

Kristin

Breakfast was unorganized. Long line for hot food. Some embassy suites have serving trays like what the scrambled eggs and potatoes were in. They have sausage bacon in the trays making the line for eggs and omelets shorter.

8/10

Excellent

22 Jun 2026

Patricia

Great breakfast, A BIT DATED but very functional

Family

10/10

Exceptional

22 Jun 2026

Steve

All the staff was extremely helpful and friendly. I stay here every summer, and this year was presently surprised.

Partner

8/10

Excellent

21 Jun 2026

Carmen

Traveled with kids (3, 6, 14, 17). We got one of the bigger rooms with 2Q beds and sofa bed. The beds were very comfortable and the room was spacious enough for all of us to be comfortable. The sofa bed was not comfortable but I expected that in all honesty. The hotel itself was a little worn down but we weren't looking for a luxury stay. There was a small gym, ping pong tables, lawn chess. There was pickle ball available but we use it. We were very happy with the location. It was very convenient to the zoo and very close to markets and restaurants. We were only disappointed that the laundry facilities were closed. (You had to pay to use them.) We were happy with our stay and will consider staying there again if we travel with the kids. Staff was great. Super nice and inviting. Breakfast was solid, fresh omelet station, pasties, fruit.

Family_with_children

10/10

Exceptional

21 Jun 2026

Melanie

Front desk: The staff was friendly and welcoming at both check-in and check-out! The process of both were quick and easy.

Parking: Parking was plentiful and we didn’t have any issues finding a spot, nor did we have any safety concerns.

Room: Our room was clean and comfortable. I appreciate when hotels have shampoo/conditioner/lotion available in the bathroom.

Amenities: We utilized the pool and hot tub, enjoyed the dinner reception, and ended our stay with complimentary breakfast. The pool chairs were clean with plenty of towels available. The food was fresh and delicious with many options for breakfast. I want to especially thank the bartender for dinner reception on Saturday 6/20. I’m not a big drinker so I wasn’t sure what to order. He made me a delicious, fruity drink that wasn’t too strong for me! My 3 year old had requested a “fun drink” as well and he made her an Italian soda that she was so excited about.

Surrounding area: So many food and shops nearby. It was about 30 mins from the Aerial Tram at Mt San Jacinto (the reason for our visit). It felt like a very safe area.

Overall, we enjoyed our stay and definitely recommend it!

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Melvin

Friendly staff and good location for shopping and restaurants. Breakfast buffet is plentiful. Nice size room!

Partner

10/10

Exceptional

20 Jun 2026

Keiann

Perfect

10/10

Exceptional

14 Jun 2026

Nichole

This is the second time we have stayed as a family here. It’s great for kids, staff is wonderful- shout out to Seamore the waiter/ bar staff, and the rooms were clean and comfy. The location is very convenient and the food was delicious. I hope more people read this and enjoy their time there as well. I just hope the prices remain affordable 😊

Family_with_children

10/10

Exceptional

08 Jun 2026

Elizabeth

The service is exceptional. They are friendly—especially the restaurant staff. Thank you.

8/10

Excellent

07 Jun 2026

George

Good location, nice breakfast!

Friends

10/10

Exceptional

07 Jun 2026

Mercedes Veronica

For the past year I have stayed at three different locations. Embassy suites in Fort Lauderdale, Florida also in Puerto Rico and now in Indian Wells. All three experiences were the same, friendly and very helpful. And most importantly very economical. I travel a lot during to my daughters gymnastics competitions and booking with embassy suites has been very satisfying.

Family_with_children

10/10

Exceptional

07 Jun 2026

Chris

Great size king suite!! AC WAS AMAZING!!
Bar and pool on the property were awesome!! Had a great stay!! Will stay again! And will recommend!!

Friends_and_family Family

2/10

Poor

05 Jun 2026

thomas

Front desk was very kind and welcoming. Room was not very clean. I did not sit on the couch due to stains and smell. Carpet had nasty stains, wear shoes!. Outlets in bathroom and near vanity did not work. had to get ready in the kitchen with no mirror. Same day as check out I realized we left 2 of my Husbands Tommy Bahama shirts hanging in the closet. I called and was told nothing was found. HMMMMM I guys a maids husband is enjoying them now. KARMA

Family

10/10

Exceptional

04 Jun 2026

Slobodan

everything was goid

Business

10/10

Exceptional

04 Jun 2026

Nadeen

The staff was amazing and very accommodating

Family

2/10

Poor

03 Jun 2026

deborah

Unfortunately, won’t be back. Ac went out and hot we t out. Great breakfast though!

6/10

Pleasant

02 Jun 2026

Tiffany

The air conditioning was working the first night and we provided with fans.

The pool was open until 10 which was helpful and the front desk was accommodating.

Family_with_children

8/10

Excellent

02 Jun 2026

P J

The staff was inviting and helpful. The Omlet and Breakfast Crew were on top of it with a smile. especially Rosa and her friend.

Business

8/10

Excellent

02 Jun 2026

Jackie

The staff was very nice.
The outside area was really well maintained and had lots of different things for families to do.

10/10

Exceptional

02 Jun 2026

Irma

The amenities are great. I loved the breakfast and that you get two drinks daily at the bar. They have snacks also during social hr at bar. I enjoyed everything. I do think some upgrading with furniture should be done but overall it qaa very nice.

Family

10/10

Exceptional

02 Jun 2026

Abigail

I love it the girl was so helpful

Family_with_children

10/10

Exceptional

31 May 2026

Erik

I quite liked this hotel. The amenities were great, the rooms were clean, and the beds were very comfortable. I slept very well, and I'm usually a very light sleeper, especially in hotels. The staff was kind, and the price was excellent. I visit the Palm Desert area quite often, and considering what they offer for the price, I think this hotel is an excellent value.

Family_with_children

2/10

Poor

29 May 2026

Lisa

The staff were very helpful and kind. The property was poorly maintained. The shower was leaking and there was black mold in the AC vents and on the ceiling around the vents. The bathroom had mold as well. For the amount of money that was being charged, it should have been well maintained. The room was old and dingy as well as the property. I was surprised because it is Hilton property. I’m glad that Hotel.com was able to find me another hotel to stay at. Everything worked out in the end but was very time consuming. Thanks again to the staff at Embassy Suites, very understanding and friendly.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Edith

The rooms need some upgrades. The bathroom door was swollen from the moisture in the room. The room smelled upon entering as well. Once we had the fan on in the bathroom it helped. The pull out couch was not very comfortable and the mattress was not comfortable.

The staff were great and very helpful, breakfast was good.

Family_with_children

10/10

Exceptional

26 May 2026

Eduardo

Great stay. Staff was polite and helpful.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Linda

Exterior was nice. Interior was not

Friends_and_family Family

4/10

Poor

26 May 2026

Tania M

Even though it was a holiday weekend hotel staff should be supervising areas like the pool - it was out of control noisy and with several teens that were unsupervised. Notified staff and nothing was done. Breakfast was crowded, elevator and ice machine not working on 3rd floor. Vaping adults in hallway- this is not a place for a quiet relaxing get away.

Family_with_children

6/10

Pleasant

25 May 2026

Andres

Staff were notified multiple times that we needed things brought up too the room and it took the staff hours before we received anything also the property looks a lot better in photos than in person the wall paper is pealing off the walls stains everywhere and the rooms could use a serious upgrade it looked like lipstick on a pig

Family_with_children

4/10

Poor

25 May 2026

Nicole

The property was old and run down. Black mold in the shower, torn carpet. Carpet stains. Didn’t look clean.

Family_with_children

10/10

Exceptional

25 May 2026

Roudabeh

Great

Friends

2/10

Poor

25 May 2026

Stephanie

Made a reservation got there at 5:00 p.m. we were told that our room was not ready and we stood there and waited for a half hour while the front desk girl tapped on her keyboard and took phone calls and didn't say anything to us then accused of having an attitude by the time we got to our room which is around a quarter to 6:00 there was a terrible odor in the room so we left and went to another hotel this front desk clerk had such a horrible attitude we didn't say anything while we were waiting she just didn't like us and decided she wasn't going to talk to us while we were just standing there I will never ever book a room at an Embassy Suites Hotel or affiliate again

Partner

8/10

Excellent

24 May 2026

Rosa

Clean room, good breakfast

Family_with_children

6/10

Pleasant

24 May 2026

Wendy

The rooms are old , rug was super stain . Elevator is old n hot , Everything else was okay . Breakfast buffet very clean and organized had good selection foods specially the omelette ! Staff very friendly and helpful.

Family

10/10

Exceptional

23 May 2026

Frederick

We loved our three night stay at this hotel. We loved the room and breakfast and happy hour all included. Great location for us as well. blocks from our new home. Thank you for a peaceful place during our move.

Partner

10/10

Exceptional

22 May 2026

Karl

Front desk was nice.

Partner

8/10

Excellent

19 May 2026

Marvin

The property overall was good but starting to age.

Partner

10/10

Exceptional

18 May 2026

Eugene

Great stay desk staff woman was great and very nice and helpful.

Partner

10/10

Exceptional

18 May 2026

Julie

Love all the amenities! Staff was great!

Friends_and_family Family

10/10

Exceptional

17 May 2026

Thomas

Service was excellent. Sarah was 5 star in taking care of us. I highly recommend her to anyone who asks. My only issue was the number of things out of order. 2 elevators, the laundry room, and the pool. Other than that, it was a great experience. Mahalo

Friends_and_family Family

6/10

Pleasant

16 May 2026

Tony

The bathroom was not clean and in need of paint, Staff very friendly and helpful, buffet breakfast and happy hour was complimentary

Friends

10/10

Exceptional

15 May 2026

Perla Edith

Overall, great hotel clean and the breakfast is great here.

Family

10/10

Exceptional

15 May 2026

Betty

Staff was amazing and clean

6/10

Pleasant

13 May 2026

Windson

Hotel started charging for parking and Wi-Fi. As for breakfast, limiting bacon and sausage. I guess it is the sign of times.

Self

6/10

Pleasant

12 May 2026

John

Room was clean but the furniture was old and run down. Some of the property had been remodeled. Our upper floor room was not one of them. The property was not well kept. Stucco was chipping on lower level, and the inside of the elevator was dirty and dated. The lobby and grounds were excellent. The staff was friendly and the breakfast was better than expected with an omelet bar. The interior grounds were nice.

Family

10/10

Exceptional

11 May 2026

Sim

My check in experience was top notch. I needed extra bedding for the pullout sofa and the staff handled that like a champ. My family and I decided to have breakfast and all was great until then. My wife was in line for an omelette while I stood to the side. The cook asked for my wife's room key to prove she was staying at the hotel. We were so offended by that request because the cook never asked the guests ahead of my wife or those who were in line behind her. Now my family was the only group of color so yes we felt like she was singled out. While waiting to receive the bacon and sausage the cook had passed out up to 4 slices of bacon to guests prior to us, my son received 2 slices and asked if he could have more. The cook told him there's only 2 per person. My son explained that people ahead of him received more slices and the cook walked away from him. So this experience did not set well with us. We should have just left and got breakfast elsewhere. Needless to say, we will not stay at this hotel again.

Family_with_children

10/10

Exceptional

11 May 2026

Corina

I liked everything about this property.

Partner

6/10

Pleasant

11 May 2026

Yvonne

Room was leaking water from the A/C on to tbe floor, where I almost slipped. Rooms are not upgraded. This is the last time for us.

Partner

8/10

Excellent

11 May 2026

michael

Bit dated, not super great shape, breakfast ok, would give this hotel a medium rating......like the location, easy to get around. feels a bit worn.

10/10

Exceptional

10 May 2026

Vaughn

The breakfast provided an excellent variety of items including an omelette station, breads and pastries and good coffee. The staff is excellent and the rooms are clean and well maintained.

Partner

6/10

Pleasant

10 May 2026

kristine

When we got there early the lady in the front desk was nice enough to check us in early. Our room was decent, however the bathroom was very small. The pool was nice. We order food dinner and the guy who was taking our order was nice. I do felt bad because he was not only the server, he was also bartending, and cleaning the entire resto.
Then what disappointing that they won’t allow late check out.

Family_with_children

10/10

Exceptional

10 May 2026

KAREN

Bfast was excellent choices are good the evening reception was an added bonus drinks and snacks location is central our room was clean sheets are clean bathroom was clean staff friendly. overnight parking is $15

Family_with_children

10/10

Exceptional

09 May 2026

Michael

The front desk person Vanessa was the best I’ve ever experienced. She was so helpful. She went beyond the job description to help my wife and I to have the most enjoyable time she deserves every award that says available and the person who cleaned our room was very special to. They deserve special awards. My experience was great. The best I’ve ever had. Thank you to the embassy suites in Palm Desert please update your rooms. It’s time for new love in the room Lil paint and carpet change but my experience this week was great.

Partner

8/10

Excellent

09 May 2026

Richard

Everything was great. Parking fee of $15.00 came out of nowhere. Only 5 vehicles parked over night on our side of the building. 60 spaces available. Do not follow Las Vegas gouging fees.

Family

10/10

Exceptional

07 May 2026

Danny

Yes very clean , we will return

Business

10/10

Exceptional

07 May 2026

Kelli

The breakfast was amazing. The hotel is definitely run down but the rooms were clean and comfy. Would love to see a pool upgrade!!

2/10

Poor

06 May 2026

Greg

This hotel was very dirty - I could not take my shoes off in the room because the floor was sooooo dirty. May thinks were marked out of order - bathrooms - gym equipment and elevators. Not normal for Hilton or Embassy Siites

Friends

8/10

Excellent

06 May 2026

Lynson

Nice visit. Clean. Check in staff very professional. Happy hour bar tender not polite acted like l wasn’t even there. Focused on the men sitting at the bar. All staff but him were professional

6/10

Pleasant

06 May 2026

Robert

The hotel had the worst selection of TV channels I've ever seen at a Hilton hotel they had just basic local channels no HBO's no Cinemax and just the basic of channels not even PBS it was terrible

Self

6/10

Pleasant

05 May 2026

Fabian

Brea