Name: The Ritz-Carlton, Rancho Mirage
Address: 68900 Frank Sinatra Dr, Rancho Mirage, 92270, US

8/10

Excellent

31 Jul 2026

Anahit

Breakfast was a bit different than we expected.

10/10

Exceptional

29 Jul 2026

Monika

I love this hotel

10/10

Exceptional

28 Jul 2026

Anela

I had a great time at The Ritz-Carlton! The room was clean, the staff were friendly and attentive, the food was great, and the spa was relaxing!

10/10

Exceptional

27 Jul 2026

Julie

Fabulous resort! Had a great time. Staffs amazing!!! Shout to Dean for making my birthday extra special!!

10/10

Exceptional

21 Jul 2026

Paul

Great place. Food was good, spa was great. Not too busy. Only comment is the adult pool area should have been better maintained and the service was not great, as in no service. There for 3 days and no one asked us if we wanted a menu. That’s a low bar. Regardless, the rooms were well maintained and sizeable, the grounds were spectacular.

Partner

8/10

Excellent

19 Jul 2026

Hilma

Our room was well maintained and clean and staff were very helpful and polite.

Family

10/10

Exceptional

18 Jul 2026

Charles

Excellent

Partner

10/10

Exceptional

14 Jul 2026

Gerardo

.

10/10

Exceptional

08 Jul 2026

Haylen

J.R and Ricky at the pool were magnificent!

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Irwin

exceeded all expectations

Partner

10/10

Exceptional

04 Jul 2026

Lai Yee

The Ritz-Carlton, Rancho Mirage was absolutely exceptional from start to finish. From the moment we arrived at check-in, the service was top-notch and every staff member we encountered made us feel genuinely welcomed and taken care of.

The team at the adult pool was outstanding, the bar staff were friendly and attentive, valet service was seamless, and housekeeping went above and beyond. Every detail was handled with such professionalism, warmth, and care.

This property truly sets the standard for luxury hospitality. The Ritz-Carlton, Rancho Mirage is a perfect example of what exceptional guest service should look like. Highly recommend!

Partner

10/10

Exceptional

27 Jun 2026

Melody

The views were absolutely stunning. It was peaceful, quiet, well kept, and the staff was amazing.

10/10

Exceptional

19 Jun 2026

Brian P

If for any reason you had an issue, the staff would correct the matter immediately. Amazing staff, could not be happier with our experience!!

Partner

8/10

Excellent

18 Jun 2026

Katelyn

Property was pretty, the restaurants and pool were great but the rooms felt a bit outdated and weren’t anything special.

Partner

4/10

Poor

25 May 2026

Dylan

This is a really disappointing property on many levels. It is more of marriot mid-tier brand masquerading as luxury. It was a bit rundown generally, bathrooms have lime / calcium build up, wallpaper peeling, scuffed walls, door jams, etc. The spaces and layout is bizarre - so much dead space that looks like it’s for banquets, but visible wherever you are walking, rooms appear unfinished from a decorative perspective or lacking vision. The staff is not overly friendly. It is not very clean, there were plastic bottles stuck in overhead lighting in the hallways, unflushed poopy toilets in public spaces, children permitted to touch the omelette bar ingredients and no one replaced the ingredients with fresh ingredients. Aesthetically there were few places that were actually worth the money paid. Bathroom for pool outside of fence that required room key for entry. Waitlist for pool chairs (yes a holiday weekend, but should be designed to accommodate as many guests as property welcomes in at any time). Food was average at best, mainly underwhelming. Experience at The Edge was not very nice, horrible waitress who was rude. Rooms are kinda small, outdated, fire pits on our room were really unpleasant to use and view was crap (mtn side - looked at paved road - felt very not private). In general, my biggest complement to a property when I leave is the feeling that I want to come back - here I couldn’t want to leave. Not even worth complaining - they couldn’t change anything

Family_with_children

10/10

Exceptional

25 May 2026

Zepyure

Great service! Great food! No need to step out of resort. Very kid friendly! Highly recommend it

Family_with_children

10/10

Exceptional

22 May 2026

Alexander

Fantastic property

Partner

10/10

Exceptional

15 May 2026

Christian

Absolutely love staying here! The amenities are exactly what I want every time I come! Loved the spa treatments and the food quality at both restaurants!

Self

10/10

Exceptional

12 May 2026

caitlin

We had a great 4-night stay! Staff was a highlight.

10/10

Exceptional

09 May 2026

sheri

Loved the club lounge and the restaurant

Partner

8/10

Excellent

05 May 2026

YEREM

Clean room, Staff was Good and Smiling at most days, breakfast and brunch was fresh and delicious. Quite facility with little to none as far as activities. While wives were out and about us Men literally had 1 bar TV and nothing else to do! No billiards, no cigar room, no media room, no game room. I felt it was very limited for adult males to interact or enjoy. Other than that everything else was good. 1 shot of Glenlivet 12 was $32 dollars, the bottle at Ralph’s is $29.99, so skip the drinking or BYOB.

Family

10/10

Exceptional

02 May 2026

Yvette

Wonderful service
Great pool

Partner

8/10

Excellent

18 Apr 2026

Valerie

I stayed in a nice room and had access to the club lounge. The staff is exceptional.

6/10

Pleasant

11 Apr 2026

David

2nd stay here and last.

Dated and over priced. Rooms dated and no soundproofing. Requested and had confirmed by email - 2 rooms apart for privacy between ourselves and our son and his wife. Arrived rooms next to each other. After a discussion we were moved. But it was protracted and unnecessary.

Not enough beds around the adult pool. Poorly designed. Just concrete… You pay this amount and find everyone looking for a bed on a waitlist by 11am or having to lie on the concrete. Stop serving at 5pm despite sunset being much later.

Every room service was wrong. No refund for incorrect items offered.

Breakfast average at the restaurant very slow service.

Look at the boutique hotels like LHorizon if you are adults only.

The Edge Restaurant however is well worth a visit. Special mention to Scotty who is exceptional and very much made our night. Absolute professional and people reader - who knows his clients.

Family

10/10

Exceptional

06 Apr 2026

Judson

Beautiful hotel with a very attentive and friendly staff.

Partner

10/10

Exceptional

22 Mar 2026

Gnel

Great property, clean, staff friendly

Family_with_children

6/10

Pleasant

17 Feb 2026

Lorna V

The Staff across the board were excellent.
Our Room was great in everyway, but there was an Event Planner (maybe Chinese New Year)working next door everyday including Sunday and we had Office noise and Interviews heard through the joining Suite Door. Nights after 6:00 p.m. were okay but this morning they woke us up with conversations at 7:00 a.m.. I knocked on the door and asked if they could please be quiet and they did try to be quiet after that but the damage had been done. At over $1100 per night, it is overpriced. Alaska Air has a flight path with a steady stream of planes right by the Hotel, sometimes five planes within 30 minutes or less. It is a noisy place and we will not stay there again.

Partner

10/10

Exceptional

17 Feb 2026

Harlan

Spotless rooms, courteous staff, prime location, and perfect esthetics.

10/10

Exceptional

12 Feb 2026

Barbara Hezlep

Excellent customer service in all aspects. It is my home swsynfrom home! Looking forward to my next vidit

Business

10/10

Exceptional

09 Feb 2026

Ram

Everything was what Ritz is known for

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Jaime

They were great in working with me on a scheduling mishap!!!!

10/10

Exceptional

19 Jan 2026

Milica

Best Ritz Hands down

Business_and_leisure Partner

6/10

Pleasant

01 Jan 2026

David

I want to begin by saying that I genuinely love the Ritz-Carlton brand. I stayed at the The Ritz-Carlton, Rancho Mirage last year and had a wonderful experience overall, which is why I returned.

I am not someone who enjoys complaining, and I want to be very clear that my comments are not directed at the staff. In fact, the team was outstanding across the board—professional, warm, and attentive. I did not have a single negative interaction with anyone during our stay.

We elected to spend approximately $5,200 specifically to have Club Lounge access, as this has always been something we value: a relaxed, refined space where we can enjoy quality food and service without feeling the need to dine in the main restaurant—while still having that option if we choose.

This year, however, the Club Lounge experience felt noticeably diminished compared to our prior stay and to what we associate with the Ritz-Carlton standard.

The lounge itself felt very small and overcrowded, which gave the impression that the space is undersized for the number of guests using it. The environment felt rushed and congested, more like a high-traffic airport lounge than a private Club Lounge experience.

Additionally, the food quality and offerings were underwhelming. Last year, there was a staffed omelet station and a broader selection that felt thoughtful and elevated. That element was missing entirely this year. The dessert selection, in particular, felt sparse and limited, and overall the variety and

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

June

Great hotel and servuce

10/10

Exceptional

01 Dec 2025

Jayendra

Excellent experience…. Money well spent.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Mina

Amazing

8/10

Excellent

17 Nov 2025

John

I don’t think a resort fee of $50/ day should be charged at a resort you are already paying to stay at.

10/10

Exceptional

01 Nov 2025

Steven

Staff was terrific, food very good and rooms were very good other than need to upgrade toilet paper!
Great experience!

10/10

Exceptional

19 Oct 2025

Brian

This place is gorgeous! The view, the building, the pools, what a great experience!

Leisure Partner

2/10

Poor

30 Sep 2025

Suzanne

Property is old, unclean, and noisy rooms. Restaurant is mediocre but expensive. I was given $100 credit for the restaurant but after the having a meal there, didn’t use the credit. Cannot recommend for a five star hotel.

Family

10/10

Exceptional

30 Sep 2025

anna p

Love this hotel the best experience you could have super clean very friendly staff pet friendly

Leisure Family_with_children

10/10

Exceptional

27 Sep 2025

Eugene

Great hotel and staff

Leisure Family

10/10

Exceptional

24 Sep 2025

Glenda

Beautiful place

Business_and_leisure Friends

10/10

Exceptional

18 Sep 2025

David

Everyone was very attentive. Amazing property!!

Leisure Partner

10/10

Exceptional

16 Sep 2025

Amy

Great stay!

10/10

Exceptional

15 Sep 2025

Eric

Happy wife!

Celebrated my wife’s 35th birthday here and she was all smiles!!

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Hillary

Absolutely impeccable stay. We came for our honeymoon and felt so sad leaving. From the 5pm daily lobby manhattans to amazing recommendations in the surrounding areas. Most friendly staff. Shoutout Anthony and Brett!

Leisure Partner

8/10

Excellent

06 Sep 2025

Francisco

Very disappointed with pool staff service. Spent the day by the pool with my wife and had to look for staff to get service and reminded them of extra towels I had asked for and they forgot to bring them to us. You had plenty of staff in the adult pool (6 employees) however they all hanged around the bar cabana. It was a hot day, understood however that’s why we needed better service. No supervisor around? Second complaint was at valet, scan code to retrieve my vehicle didn’t work, text message was also not valid, after mentioning it at the valet counter nothing was done to rectify the problem. We retrieved our car 3 times during our weekend stay and every time they struggled locating my keys. Third complaint was with internal restaurant booking, it was booked all weekend and no availability when we asked at concierge. I get it busy Labor Day weekend however it not booked by guest that are staying at the Hotel, why would you not open up outdoor or external restaurant dinning? We had to go to Morton’s steak house on Saturday night and Mastro’s on Sunday. We spent over $700 total on dining, Ritz should of taken that business.

10/10

Exceptional

05 Sep 2025

Peter

We love the Ritz Rancho Mirage

We absolutely love the Ritz Carlton, we have stayed there countless times over the years. The Staff are amazing and treat us like Family!

Friends_and_family Friends

10/10

Exceptional

19 Aug 2025

Tamia

Everything was exceptional!

Leisure Family

10/10

Exceptional

16 Aug 2025

Eduardo

Great views

10/10

Exceptional

02 Aug 2025

Art

Top notch service !

Amazing stay, people, cleanliness 10/10!

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Eric

Love this place

8/10

Excellent

20 Jul 2025

Sarineh

We had a great getaway, except the only thing I would complain is they don’t clean the rooms properly. It was full of black hair on the floor. Roy the bellman was so great. He went out of his way to make sure we are good the restaurant had great breakfast and dinner , we did try the steakhouse also the edge it wasn’t that good , spa is ok ..

Leisure Partner

10/10

Exceptional

18 Jul 2025

Thanutta

excellent services

Leisure Partner

8/10

Excellent

17 Jul 2025

Karine

A beautiful and serene property with breathtaking views. The ambiance is exactly what you’d expect from The Ritz — elegant and relaxing. Staff were attentive, and the spa and pool areas were a highlight. A few small details could have been improved to make the experience flawless, but overall, a wonderful stay and I’d definitely consider coming back.

Business_and_leisure Family

10/10

Exceptional

16 Jul 2025

Stacy

Beautiful place

Leisure Family

10/10

Exceptional

14 Jun 2025

Novie

Everything is wonderful and met our expectations. Our front desk Ruben was exceptional went beyond his way to take care of our experience.

Leisure Family

10/10

Exceptional

05 Jun 2025

Sam

We love this hotel and would not stay anywhere else in the area The service is excellent no matter where we were at the hotel. The room was very nice and comfortable. It's hard to be critical of anything but for a 5-Star hotel I was grossed out by all of the stains on every chaise lounge cushion at the pool. The first one I was on had ketchup stains on the side of it. Yes, the staff covers them with Ritz Carlton towels, but it is very off putting seeing these cushions in such a dirty state. They need to be cleaned or replaced more often than they are.

Partner

10/10

Exceptional

30 May 2025

Jun

Hotel is bit older than I thought. Breakfast is great. Staff and service are excellent

Business Friends

2/10

Poor

27 May 2025

Robert

Very lousy rooms the room is too expensive for what it is. The room smelled really bad. We had crazy neighbors, yelling, and screaming and slamming the doors all night long overall a horrible place with all that money they charge.

10/10

Exceptional

13 May 2025

rodd

Short stay (2nights); wonderful property, the staff, restaurant and pool were fantastic!!

Leisure Partner

10/10

Exceptional

13 May 2025

Christian

This was my second year staying here! Love, love, LOVE the spa! Overall, a fantastic and relaxing weekend!

4/10

Poor

18 Apr 2025

yingfang

While we checked into the room, there was a in-room dining plate on the floor next to the door. While we took shower at night, and in the shower room already, then saw a bundle of hair on the floor, which is quite unpleasant and unhygienic. We reported the issue to the front desk the next day.

Leisure Family_with_children

10/10

Exceptional

26 Mar 2025

Jack

Overall I would come back. Property is nice with a beautiful view. It’s not the most up to date in terms of design, but the rooms are nice, pools are great and not too crowded. On site restaurant is mediocre and overpriced but you won’t get sick of it until the third time or so

Leisure

10/10

Exceptional

14 Mar 2025

Deborah

Great place to stay! Very comfortable!

Leisure Partner

10/10

Exceptional

13 Mar 2025

Princy

I just love it

Leisure Family

10/10

Exceptional

06 Feb 2025

Robert

very nice and quite facility. Not a fan of the $50/day valet only car service. Disappointed we had to pay the fee on day of check out as well.

Leisure Partner

10/10

Exceptional

21 Jan 2025

Kim

Beautiful property I expect nothing less from the Ritz

10/10

Exceptional

19 Jan 2025

Barbara

Excellent customer service

Business

8/10

Excellent

12 Jan 2025

Cameron

The Edge could not seat us despite being in a suite for over 5 nights. That’s simply unacceptable.

Otherwise hotel is very nice.

Leisure Family

6/10

Pleasant

23 Dec 2024

Judith

The hotel grounds are beautiful, and the lobby and common areas have been refreshed. State Fare restaurant was great. Our room was smaller than expected for the price and needed updating. Mattress was too short for our bed and pillows were lumpy and uncomfortable. Housekeeping forgot to clean our room one day. When I reported it, hotel staff said there was nothing they could do about it. Overall, probably wouldn’t stay there again.

Leisure Partner

4/10

Poor

21 Dec 2024

belinda

views are spectacular

Leisure Friends

10/10

Exceptional

19 Dec 2024

Michael

Clean grounds, clean pool, beautiful. Well kept.

Leisure Family

8/10

Excellent

16 Dec 2024

Shannon

This property is in a private beautiful setting a top a mountain with panoramic views. While its well maintained, it could use an overall update to the decor. I noticed the modern touches that have been added and even some of the dining rooms that have been fully updated. However, botox decor is no longer enough, it's time for the full facelift. Speaking of facelifts, the crowd there is OLD but looks RICH. As for food, the dinner and service were great but the food and service at breakfast...not so much. The live music in the bar and casual restaurant area was excellent, so good, I thought it was Memorex (speaking of old). I also loved just how quickly and efficiently the valet service was. It was cold so getting your car quickly was a big plus.

Business_and_leisure Partner

10/10

Exceptional

05 Dec 2024

maria

Beautiful place very accommodating and amazing staff ! I would go there again and again!

Leisure Partner

8/10

Excellent

01 Dec 2024

Yan

It’s ok.

Leisure Family_with_children

10/10

Exceptional

23 Nov 2024

Ilya

Every thing

10/10

Exceptional

14 Nov 2024

William

Delightful place and staff

Very nice in every way

Partner

10/10

Exceptional

06 Nov 2024

Barbara

The customer service was excellent and my room was always clean and comfortable. I would definitely recommend this hotel and I will be coming again and again.

Business

10/10

Exceptional

05 Nov 2024

Pirikana

The entire stay was better than AMAZING. On a scale of 1-1], id give it a 100

Partner

6/10

Pleasant

21 Oct 2024

martin

Just Okay

The hotel was fine, just not the caliber of what I would normally expect from a Ritz Carlton. The property was on the older side with little or no wow factor. I would say it was just okay, maybe even overpriced.

Partner

10/10

Exceptional

18 Oct 2024

Diego

Excellent

10/10

Exceptional

16 Oct 2024

Elizabeth

It is a beautiful property

Leisure Family

10/10

Exceptional

25 Sep 2024

Sean

Fantastic and friendly staff. The resort was fun and relaxing

10/10

Exceptional

23 Sep 2024

Jennifer

Hospitality and service were amazing!

Business_and_leisure

10/10

Exceptional

22 Sep 2024

Karen

😍

6/10

Pleasant

21 Sep 2024

Lisa

Terrible service. People standing around. Having to always find a waiter to ask for water. Service was not what it should be. Definitely has gone down since last visit last September

10/10

Exceptional

08 Sep 2024

Philip

The valet team especially Daniel was amazing.
They went above and beyond when my car became disabled. They literally pushed the car by hand out of underground garage to enable tow.
Simply the best!

Leisure Family

10/10

Exceptional

06 Sep 2024

Maralee

Amazing in every way!

Leisure Partner

10/10

Exceptional

05 Sep 2024

Salvador

Great Stay!

Our stay here was exceptional! The customer service experience was unlike anything we have experienced at any other hotel. Everything on the property was in pristine condition, clean, and tidy. Both restaurants served great food and the pool was relaxing and quiet!

Partner

10/10

Exceptional

04 Sep 2024

Jacqueline

Amazing staff and grounds. Will come back.

Leisure Friends

10/10

Exceptional

03 Sep 2024

jose

Heaven on earth