Name: Ace Hotel Palm Springs
Address: 701 E Palm Canyon Dr, Palm Springs, 92264, US

8/10

Excellent

30 Jul 2026

Eli

Everything was nice love the vibes but overpriced drinks at the pool.. the food in restaurants was really good

6/10

Pleasant

26 Jul 2026

Joseline

Rooms are different, but nice, floor was super dusty and so was the would have the bedframe, no cleaning service unless you as for it! It was good stay, the vibes at the pool were ok, the DJ wasn’t great! He literally played the same beat for the whole time he was there!!

10/10

Exceptional

26 Jul 2026

Ariel

Very nice and excellent stay! Room was clean and had everything a hotel room should have. Clean towels, blow dryer, soaps and lotions, extra toilet paper. Didn’t need to call room service once. Bar was excellent. Cafe and restaurant were awesome. Parking was great loved the easy access from parking lot to hotel room.

6/10

Pleasant

24 Jul 2026

Melissa

The hotel is well decorated and had plenty of entertainment options. The room had fair amount of wear and tear. The staff was very friendly and helpful, The internet connection was spotty.

6/10

Pleasant

24 Jul 2026

Jenny

Nice motel-style property, good for couples but not optimal for families as the main pool is “adults only” from 10:30 (Fri-Sun?).

No coffee machine in the room, and no free coffee/tea in the lobby.

Limited flexibility to extend checkout hours, unless paying an additional fee (until 2pm).

10/10

Exceptional

23 Jul 2026

Pablo

Me gustó mucho la comodidad y sobretodo la alberca para los niños fue lo que más le encantó a la familia gracias por el servicio el la piscina muy amable.. un commendation mas seguridad en el parking

10/10

Exceptional

21 Jul 2026

Danielle

My patio room had nice cushions in the outdoor area (not beat up as others reported) and was very spacious. Small radio was playing music to welcome me. Bathrobe, stops and cotton balls, comfy towels and a bath mat and snack basket for purchase. My bed had some noticeable sinking in areas but the pillows were very good. Staff friendly. Participated in Monday karaoke night which was lots of fun. Music plays consistently at the pool. Cute details throughout. Easy parking.

Self

10/10

Exceptional

19 Jul 2026

ERIKA

Nice hotel very retro. Rooms were comfortable and clean. Pool was nice and lively there was live music which made it fun! The Staff was friendly. Parking was good and easy. The bar was a bit pricey but good.

Family_with_children

8/10

Excellent

14 Jul 2026

Emma

perfect for those looking to lounge by the pool. A little more basic than other ace hotels, but still fun, and definitely a vibe.
Kind of feels like you’re at an adult sleepaway camp! Also the diner is sick.

Partner

10/10

Exceptional

12 Jul 2026

Stephanie

One of the best hotels i've ever stayed at. Not only was the property, beautiful and everything worked well, was well maintained, but every single staff member seemed genuinely happy to be there and happy to help. Everyone goes above and beyond to offer an amazing experience. And it is felt because even the guests are pleasant and friendly. Not to mention the food!! Great quality and delicious. The chef was kind enough to bring me an extra piece of steak, he felt that the what was brought out was not enough. I didn't have to ask for anything! We also had a staff member, chase me and my son through the parking lot so that he could give him not 1 popsicle, but 3! Which he shared with other kids at the kids pool. Which is another bonus. They have 2 pools! Adults only, and kid friendly. They're both beautiful and clean. I've been here twice now, and both times I've had an amazing experience. I can't wait to keep coming back.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Gloria

Pool open late

Partner

8/10

Excellent

10 Jul 2026

Manal

We really loved our room and everything about the place. The reason I gave them 4 stars is because on our first night the air conditioning went out! My husband was already asleep, we couldn’t move to another room, even though it was in the 90’s.
At check out the gentleman apologized and told me he is going to give back the resort charge as a credit. I haven’t received anything!!

Partner

10/10

Exceptional

08 Jul 2026

Eden

Rooms were cute. Vibes were cool!

Partner

8/10

Excellent

05 Jul 2026

Lisa

We only used the family pool as children are not allowed in the club pool, staff were friendly, amenities were clean and pool area was lovely.
Parking was easy around the outside of the hotel.
Rooms were also clean, we had a great family weekend away.

4/10

Poor

05 Jul 2026

Brandon

Parking was terrible from the moment we arrived, and you have to get to the pool early, or there are zero chairs available. The pool was packed, and there were two girls humping each other on a raft. One was in lingerie with her nipples out.

Family_with_children

10/10

Exceptional

05 Jul 2026

laura

The hotel itself is beautiful, clean atmosphere lively, and fun.

Partner

8/10

Excellent

04 Jul 2026

Yana

We always love coming back to Ace Palm Springs—it’s been one of our favorite spots for years. That said, we were a little disappointed by some of the recent changes. It feels like the new ownership is slowly moving away from the retro character that made this hotel so special. The updated cushion colors and other design changes are starting to make it feel more like a standard resort than the unique Ace vibe we’ve always loved. I really hope they continue to preserve the personality and charm that made this place so iconic.

Besides that, we were happy with our rooms and our stay. I just hope that they see this review and note that people love the old version of Ace.

Family_with_children

8/10

Excellent

04 Jul 2026

Joel

Great pool and vibes all around. Only complaint is the food/drinks. Really overpriced for the quality. You would expect a freshly made drink and a not premade cocktail for $26. With that being said, I’d stay again.

Friends_and_family Friends

8/10

Excellent

02 Jul 2026

Jarrod

Room was very clean, front desk and pool staff very polite and helpful.

Self

4/10

Poor

30 Jun 2026

yusuf

I’ve been coming to this hotel for more than 10 years and it’s been disappointing this time around. Came here for our anniversary, our room’s shower drain smelt so bad and even with cleaning it didn’t go away.
Also the pool shows Adults Only but there were so many kids even on the weekend and many day pass holders at the pool. There were no towels left for hotel residents.
I think it’s time to try other PS Hotels.

Partner

2/10

Poor

30 Jun 2026

Ashley

Been here many times and this trip I had to check out a day early because of the terrible experience. On site construction 100 feet from my room entrance, loud noise constantly from unruly smoking guests all around me, the front desk’s inability to find me a different room then promised to ensure that I was happy and that the guests around me have checked out. But still woke up Monday morning to Jack hammers and drilling that lasted all day, the room itself had no hot water in the shower so we took ice showers on Monday and also had a major fly and mosquito issue in our room. The door had open gaps and wasn’t properly sealed. I’ll add those photos! Also our phone in our room would never connect to house keeping, restaurant or the front desk. So I had to walk from the back of the property in 99 degree heat when I needed assistance. the front desk’s inability to offer me any kind of useful solutions led me to have no choice but check out a day early. I booked this trip for my husband’s birthday and was looking forward to having an amazing time to relax together. That didn’t happen and are very skeptical of ever returning.

Partner

10/10

Exceptional

29 Jun 2026

Adriana

Having everything on site , the pool, music, the diner, the bar and lounge was great you don't need to leave for anything.

Family

10/10

Exceptional

28 Jun 2026

Mason

Place is the best other than very expensive drinks and food

10/10

Exceptional

28 Jun 2026

Crystal

The Ace is always a great time

4/10

Poor

28 Jun 2026

Nivia

Stayed in room 501 just so we wouldn’t be by the main pool and the loud music. I’m not sure why this place is rated so high by families. I brought my grandson and his mom with me. The “family pool” was not so inviting with super cloudy water and the pool chairs looked like they were from 1952 abandoned at the hotel. Couldn’t sit on them and relax. There were no towels either or anyone to ask for towels. The room was clean enough but the AC unit was super loud and the foot traffic outside the room equally loud. Obviously it’s a party atmosphere and definitely not for families.

Friends_and_family Family

4/10

Poor

26 Jun 2026

Arthur

Loud at night

10/10

Exceptional

25 Jun 2026

Veronica

Good times at the Ace!!!!!

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Molly

This hotel is sooo loud. If you’re looking for rest and relaxation maybe pick somewhere else. The doors slam shut extremely loud, so we were woken up all night with people coming into their rooms. Also one night there was a private event at the family pool right outside our room blasting music til 11pm that they hadn’t previously told us about. The pool was nice but next time I’d probably stay elsewhere and just get a day pool pass here. Also beware of the prices at the pool $25 for a cocktail and almost $30 for any food item

Friends_and_family Friends

4/10

Poor

21 Jun 2026

Jeremy

Things seem to have gone downhill with the PS Ace. The rooms have been jankier and jankier each time I've stayed there. This time, the shower leaked, the water pressure was bad, there was a cockroach in my room, and housekeeping pounded on my door incessantly at 9am. After a long love affair with this place, I'm finally done.

Self

4/10

Poor

19 Jun 2026

Alexandria

First room smelled like urine, second room was slightly better but did not feel as clean as it could be. Received random charges two days after my stay and was accused of smoking (I am literally 5 months pregnant). They reversed the charge but still extremely unprofessional and inconvenient. The pool ran out of towels. The family pool was full of moms popping bottles and not watching their kids despite a no glass rule at the pool. Overall it’s really unkept and lacks care.

Family

10/10

Exceptional

18 Jun 2026

Michelle

The staff was very helpful and very friendly. We loved how they showed the World Cup game and also the basketball game in the back room by the pool. It was very cool and a cool space to hang out.

Friends

10/10

Exceptional

14 Jun 2026

Mariel

Very fun and great access to all the fun stuff to do in PS!

10/10

Exceptional

09 Jun 2026

Marisa

LOVED this hotel. The room was so cute and clean, the bed was very comfortable. The food was delicious and service was fantastic. There are so many amenities, you don’t have to leave if you don’t want to. Can’t wait to come back!

Friends

6/10

Pleasant

09 Jun 2026

Alison

Parking was an extra charge, plus resort fee, and no housekeeping, we ordered food by the pool and our orders were not correct (caesar salad didn't have dressing, chickpea salad had no chickpeas, etc). The front desk staff was cold and unfriendly. It was honestly disappointing.

8/10

Excellent

08 Jun 2026

Joel

Pool server lacked, everything else was A+

Partner

10/10

Exceptional

08 Jun 2026

Adam

Great Pool, nice room. They were not sold out, so I was able to upgrade at check in.

Friends_and_family Friends

6/10

Pleasant

07 Jun 2026

Nik

I’ve been staying at the Ace Hotel with my wife going back to 2008 and since 2013 we’ve been coming with our daughter.

This was the first time we weren’t allowed to stay at the main pool due to new policies set by the change in management.

We were forced to stay at the smaller pool designated for families where the atmosphere was mediocre at best.

The prices have also significantly increased for the rooms and the food. We were even charged for parking for the first time ever. Perhaps it wouldn’t be so bad if they didn’t already tack on multiple “resort fees.”

Honestly, for the price we paid to stay, it’s hard to justify going back after the changes mentioned above. It makes me sad that it’s likely the last time we stay at the Ace Hotel after 18 years.

Friends_and_family Family

6/10

Pleasant

04 Jun 2026

Judith

Room and patio were dirty on arrival. Not easy to get them cleaned - had to ask repeatedly. No hot water in our room at any point during our 4 day stay. VERY VERY VERY loud music blasting around the pool Friday Saturday Sunday from noon to 7:00pm or 8:00pm, along with a complete party scene. When the music wasn't blasting, then music was playing loud but not deafening breakfast lunch dinner, everywhere all the time. In other words no quiet to be found. Parking in the hotel parking lot very hard to come by during the weekend; hostess told us to park on the street. Hotel is decorated in a cool mid-century vibe

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Julia

We have been coming to this property since it opened. Stayed here for a wedding in 2010, multiple times to visit area art events pre-kiddo, and it was still our go-to after we had our daughter. BUT the property is now under new management, and they have made a significant change that will impact whether we choose this property in the future. Like many OG Ace Hotel guests, we had kids, but we kept coming back because this hotel was the perfect mix of vibe and value. Over the past 5 years, we have brought our daughter multiple times and chilled with other like-minded families, couples, and solo travelers. Kids never seemed to get in the way of anyone's experience (except maybe the parents who have to manage them 24/7 on their \"vacation). Coming back to be told you can't use the main pool and the hot tub was shocking. It's not on the website; it's not part of the booking. It's just a huge SURPRISE at check-in. Is the other pool nice? Yes. Do you feel like you are relegated to a lonely, unstaffed part of the property? Also yes. I hope enough people will chime in that management reconsiders this silly policy. We grew up and had families, all the while visiting the Ace in Palm Springs. Don't lose us now.

Family_with_children

10/10

Exceptional

27 May 2026

Nicholas

Shower was not the best , room was awesome pool vibes awesome

Partner

10/10

Exceptional

26 May 2026

Rynda

Great vibes all around!! Pool is dreamy.

4/10

Poor

18 May 2026

Sarah

Cool style and a fun hotel, in theory. There was a DJ on Saturday, all day and into the early morning. It was way too loud. It started up again on Sunday at noon when everyone’s vibes at the pool were chill. It was a total mismatch. DJ did not read the room. I’m not a stuffy person and I understood what I signed up for, but the volume was absurd. The rental bikes were in poor (arguably dangerous) condition. The staff were very hit or miss. They’ll also try to sneak a smoking fee on your receipt and will say the smoke detectors are just super sensitive. Also, a guy I chatted with had his watch stolen by housekeeping. It had a gps on it and the front desk refused to look into it. Not what I’d expect from a $400+ per night hotel.

Self

10/10

Exceptional

17 May 2026

Yulia

Great spot! Family friendly

Family_with_children

8/10

Excellent

11 May 2026

leah

Pools activities

Self

10/10

Exceptional

08 May 2026

Andrew

Love the pool

Self

10/10

Exceptional

06 May 2026

Nick

Yes

Partner

10/10

Exceptional

03 May 2026

Adam

The Ev parking in the back should be Ev only. When we got back to the hotel. All the spots in the back were filled with non Ev cars.

10/10

Exceptional

02 May 2026

Timothy

The Staff was great! Enjoyed soaking in the pool.

Friends

10/10

Exceptional

26 Apr 2026

Lorena

Plenty parking, pool with DJ was fun, good time to enjoy yourself for the weekend.

10/10

Exceptional

17 Apr 2026

Jonathan

Have stayed at the Ace Hotel Palm Springs a few times. It’s always good. Pool that stays

10/10

Exceptional

09 Apr 2026

Samantha

Everything was clean and great. But the onsite food and drinks were severly overpriced.

6/10

Pleasant

08 Apr 2026

Tim

Apparently this hotel is under new ownership and it shows in the worst ways possible. The staff at the front desk were some of the rudest people I’ve ever had check me into any hotel in my life. One staff person, older woman with brown hair, was insanely unpleasant not just to me but to the people who were in front of me at check in and check out. There was another guy at the front desk with white hair who seemed to just straight up ignore people as they came in. Our room was not ready at 3 and we ended up having to wait until 4:15-ish for it. The new owners are now asking patrons to pay for parking in their lot which is something they’ve never done at this hotel and doesn’t make sense for the area of Palm Springs they’re located in. Our water temperature in the room never actually got warm, no matter how long we waited for it to heat up. We’ve stayed at the Ace for years now and this was the first time it was a bad experience. I’ll be staying at one of their neighbors who have more reasonable prices the next time I stay in Palm Springs. The only bright spot was one staff member who was checking people in (she wears glasses). She was very friendly, very helpful and is clearly too good to be stuck working at Ace these days. Hoping a better opportunity comes her way soon.

Partner

6/10

Pleasant

06 Apr 2026

Rosio

Parking is $10 daily. It’s limited. The pool is now renting seating on the north site for $200 and $300 for cabanas with day beds and a fridge.

Friends

4/10

Poor

04 Apr 2026

Robert

They had to move my room twice first when I got there in the afternoon the DJ was so loud they put me down one corridor in the dark and then the same night a wedding party came and was super loud through the whole complex and they had to move me at 11 o’clock at night to the other side of the hotel They locked me out twice to my room. I had to go to the front desk and get re-keyed unfriendly staff not very organized. I wouldn’t recommend it to somebody who doesn’t party or doesn’t like chaos.

Self

8/10

Excellent

04 Apr 2026

Anna

great place to party but if you want to enjoy the pool and have a good night of sleep I would suggest elsewhere.

Friends

6/10

Pleasant

03 Apr 2026

Mikayla

I was double charged and am still waiting to hear back from the company :(

6/10

Pleasant

03 Apr 2026

Elizabeth

I was looking forward to adults only pool on the weekend but there was a dj who played beats so loud my room walls vibrated and the whole outdoor area became deafening. Music choice awful (disco remixes of Pink Floyd) and completely bassed out. Could not swim or invite people to the private patio my room had.

Self

4/10

Poor

31 Mar 2026

Jan

We made reservations at Ace because they advertise that they have an all adult pool area on the weekends, Fri-Sunday. In fact, it is stated in the pool area. The jacuzzi was over run with kids and the pool at 9pm
Sunday evening. We had spent most of our day hiking, so we were looking forward to adult libation, music and no children. Very disappointing. We had no hot water in our room Monday morning, so cold showers for all and my daughter cut her foot on broken glass on our patio. To say our stay was disappointing is an understatement. I have stayed in much nicer resorts for the same price. Don’t waste your money. The one plus, beds were extremely comfortable, the reason why I didn’t give a poor rating in all areas.

8/10

Excellent

31 Mar 2026

Jaime

Why are there kids in the adult pool, there is a kid pool on the premises. Also, toddlers staying in the room above us were running around every morning at 5am. Hot water in the shower only after it was running for over 20min. Food and drinks were on point and staff was friendly.

Friends_and_family Friends

4/10

Poor

30 Mar 2026

Aletia

We booked this hotel because it advertised a family friendly atmosphere on Expedia. Upon getting here, never have we had a less welcoming experience where we were told to leave the pool because kids weren't welcome at this time. We booked and paid the same as everyone else and on the Expedia site it says nothing about \"specific times\" for kids. We had to go check on the actual hotel site and click through several tabs before getting to the tiny fine print on the pool rules and even then it wasn’t fully clear.

We will never book again. We paid so much money only to be told we could not relax as we wanted to. If this is an adult hotel just say so...don't hide it. The family pool offered was absolutely not a resort pool and felt ostracized. It had no music, no bar and no restaurant (looked like a motel 6 pool). All around not ok for paying almost $1000 for 2 nights. The hotel needs to be clear on the front page of its advertising if it’s for families or for adults.

Family_with_children

8/10

Excellent

30 Mar 2026

Dorothy

Third time staying here and it seems to have lost a little bit of luster. Really fun weekend pools vibes remain!

Self

10/10

Exceptional

25 Mar 2026

Camille

Yes

6/10

Pleasant

25 Mar 2026

Casey

The scenery is gorgeous, the hotel is very chic and cool. The location is not in the main downtown area; it's not walkable. The room was small-ish, but very cute. It was clean and the shower products were great. The mini bar was outrageous and there was no complimentary coffee or water. The pools were both lovely, but I wasn't expecting the loud music or $25 piña coladas. The hotel restaurant was prohibitively expensive; the blueberry muffins were $12 and drip coffee was $7 for a small cup. Again, no complimentary coffee in the lobby or anything. There are Ace-branded items, like apparel, for sale near the front desk, but the sweatshirts were $155. I don't know, maybe that's reasonable to some people... Some of the staff was great, but most of the employees that we encountered were generally not very helpful. I asked about a tourist attraction (a well-known one), and the person at the front desk told me that she hadn't been there and didn't know anything about it. I expect the concierge at a four-star hotel to be able to make recommendations on local attractions. As far as the actual condition of the hotel, the toilet in our room moved every time I sat on it and there are light fixtures hanging out of the ceiling outside of the main entrance. We didn't have any maid service because we didn't ask for it, I guess? (We stayed multiple nights.) Overall, it was a nice trip, but I expected excellence from the Ace and it was kind of average with a realllllllllly high price tag.

Friends

10/10

Exceptional

25 Mar 2026

Mark

Great pool and bar! Rooms were clean and comfortable.

10/10

Exceptional

23 Mar 2026

James

Pool party was fun.

Friends_and_family Family

2/10

Poor

17 Mar 2026

Nicolas

Genuinely despised every interaction I had with the staff. They are aggressively rude. Multiple eye rolls, zero proactivity, no smiling. Just picture you're in their house as an overstayed guest, that's what it feels like.

Partner

4/10

Poor

16 Mar 2026

Spencer

Not the place to come to if you have kids.

We were at the main pool on Saturday for awhile. We were told by plenty of servers that they are happy to get our group (with 4 extremely well behaved kids) anything and just to let them know. But then all of the sudden, a couple of hours in, we were told that they just made a rule, effective now that anyone under the age of 21 cannot be at the pool. We had to go to a different pool. The other pool had no servers, no sun covers on grab rails, a minimal amount of chairs and we’re told that if we wanted to order food we’d have to pay room service charges. The other pool didn’t have these charges. This is quite literally discrimination. On top of it all, we got charged a 45 USD resort fee.

We spoke with a family who had been coming to the resort for years and said this is the first time they experienced this. Their kids grew up in the big pool. I am disgusted by ace and will not be recommending.

Family_with_children

8/10

Excellent

16 Mar 2026

John

Great, fun hotel in old Palm Springs area. Our family enjoyed the pool (with music) and the retro style diner. It was a short stay for us, but would definitely stay again.

Family_with_children

10/10

Exceptional

15 Mar 2026

Nicole

Clean room.

10/10

Exceptional

11 Mar 2026

Daniel

This is our favorite place to stay in Palm Springs.

10/10

Exceptional

11 Mar 2026

Brian

Room was clean. Mini bar/room amenities from menu were missing (glad I didn’t get charged for them at check out !) location was cool. Loud kids running around the pool and in the hot tub. Adults only would be cool

Partner

6/10

Pleasant

10 Mar 2026

Christie

We had mold on the ceiling fan in the bathroom. Room was pretty small and didn’t like how the beds were on the ground.
The food and drinks were extremely over priced compared to the rest of Palm Springs.

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

Sarah

A fun vibe with lots of extra activities offered. Kings Highway breakfast was delicious and morning grab and go coffee was fast and good!

6/10

Pleasant

08 Mar 2026

Joan

The floor in the rooms are rustic but look and feel dirty. The rooms are super small. No coffee pots in rooms. The room doors are extremely heavy and slam loudly whenever someone near you leaves. Ice is not readily for every building. We had to walk FAR to get it. Room decor is boho but not nice enough to warrant the price of your stay. There is no way to let light in the room without exposing the inside to the outside.
The pool area is nice. Shower area cute with penny tile. I would rather stay at a nicer hotel for the money. I know it’s a trendy chain for some reason. The outside of the buildings look old which I know is done on purpose. Not my style

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Byron C

Always a great stay but staff super slow

10/10

Exceptional

07 Mar 2026

Molly

The Ace was a great place to stay, to have spa services, and enjoy the pool/deck, food, and drink. We had a great time!

Friends

6/10

Pleasant

27 Feb 2026

Ritee

Room was clean, staff was nice, but just none of the usual amenities despite the resort fee. Internet was very spotty. No usb plugs in the room. No coffee or tea for guests, even in the lobby in the morning. Everything is insanely expensive, like beyond typical hotel prices. $12 for a muffin at their coffee counter. It felt fun a decade ago, but today the chainlink fences and army-issue themed tissue boxes have prison vibes.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Tanya

Cute room, great bed and pillows

Business

10/10

Exceptional

18 Feb 2026

Todd

Awesome

6/10

Pleasant

17 Feb 2026

John

Beds to soft. More chairs in room. People who worked there were nice.

Family

4/10

Poor

16 Feb 2026

Marco

So

8/10

Excellent

14 Feb 2026

Michael

Very friendly staff. Only reason we gave 4 stars was due to a water leak, we had to scramble to make our reservation. It happens. But a solid 4 is still great!!

10/10

Exceptional

11 Feb 2026

Jiyun

Amazing experience

6/10

Pleasant

03 Feb 2026

David

Room was dark, worn down, and they didn't service it or bring new towels. Towels were scratchy and worn. I guess it was fine for the price, but not a great spot.

Business Partner

10/10

Exceptional

29 Jan 2026

Lacy

Loved the branding of the hotel. So many different sub businesses but everything felt so cohesive!

Leisure Partner

10/10

Exceptional

20 Jan 2026

Angelica

What a fabulous room and pool. Beautiful boho chic motel to hotel conversion. Big hot tub, warm pool, great (and enough!) loungers. Food was also fantastic. We will definitely come again.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Adrienne

Easy to park and lovely room!

2/10

Poor

12 Jan 2026

Moshe

Unfortunately, this was a very disappointing stay at Ace Hotel. The property was extremely noisy, making it very difficult to rest or sleep. Noise carried late into the night and early morning, and soundproofing was clearly lacking.

If you’re looking for a quiet, relaxing place to stay, this is not it. I would not return and would not recommend this hotel to anyone who values peace and a good night’s sleep.

Leisure Family

4/10

Poor

11 Jan 2026

Vanessa

Our room was stinky from sewage after all the rain and it was my birthday and they didn’t even acknowledge it with a free drink or treat. Also - lots of kids and shouting/playing children so the once chill adult pool vibes are pretty much non existent.

6/10

Pleasant

11 Jan 2026

Haeri

Room condition:3
Pool:5
Service:2

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Ankit

Excellent

6/10

Pleasant

10 Jan 2026

Kim

This place is fine for a 3 star place but didn’t at all feel like a 4 star resort. The room was more like a nice glamping room than a luxury resort room. The walls are covered in tarp. The floors are cold tile and have two very small thin mats. Our room had a 1970s small table and 2 1970s style chairs. The bed was comfortable enough. Clearly the look was meant to be mid-century modern but it felt more mid-century modern inspired but furnished with a low budget to make a non-luxe version. Some of the parking areas are also a bit weird - curbs in weird places; uneven pavement and weird inconsistencies in the walkways near some of the parking. Pool was fine. Overall - I’d given it a decent grade for a 3 star place but it was listed as a 4 star place which it doesn’t come close to meeting in my opinion.

Friends_and_family Family

8/10

Excellent

07 Jan 2026

Thomas

Great place and will stay again. You have to request room cleaning services though. We only stayed for 3 nights so we didn’t really need it but felt like we had to clean up after ourselves when we left

Leisure

8/10

Excellent

05 Jan 2026

Kathryn

front desk staff is incredible! very cute hotel, pool/hot tub were really nice. great food and bar.

Leisure Friends

10/10

Exceptional

04 Jan 2026

Juan

Great place.

Leisure Self

6/10

Pleasant

04 Jan 2026

Annalisa

We left an order for coffee and fruit written on the provided paper bag, on our door handle. we heard it get picked up at around 2:00 AM but we never received our order later in the morning. I called the front desk 30 minutes after the delivery time to say we were heading out for the day, so please don’t deliver it if the kitchen was running late or something. we never heard back either way.

Partner

2/10

Poor

03 Jan 2026

Michelle

The room wasn’t ready until 6:30 pm, it smelled like the fabrics and rugs had never been cleaned and generally had a very strong smell to the room. They were kind enough to change rooms for us but put us in a new room where the AC said it was working but in fact was heat. We woke up to 81 degrees at night with no relief. When requesting assistance to fix it, they sent the engineer to do so. We returned to our room with the same problem, so called again to have it fixed. This time I spoke with the engineer and he said the front desk asked him to turn the AC off entirely. Luckily this time he turned the AC on through a locked panel and from there it worked. Why would the hotel not allow its guests to manage temps themselves with the thermostat? Makes no sense and we were disappointed with the quality of this hotel, which is really a motel. Zero compensation was offered other than a $65 food credit from the late check-in. I will never stay here again. The beds were comfortable but absolutely not worth the $300+ a night we paid. I would’ve expected a discount or apology or credit of some sort for this terrible experience.

Leisure Family

8/10

Excellent

31 Dec 2025

Amanda

The hotel was wonderful. The only reason for 4 instead of 5 stars was that internet was down until our last day and we could never seem to get the front desk by phone. Overall, great experience!

Leisure Family

4/10

Poor

31 Dec 2025

CRISTOPHER

lack of internet for 2+ days

2/10

Poor

29 Dec 2025

TOMOKO

This was 3rd stay with them and I always had pleasant stay previously.
This time was not good without TV, wifi connection and no phone call connection to in side restaurant, at all.
They did not notice us prior to our arrival nor we checked in about the issue, which the hotel have known.
The lock for patio was broken and we are not very satisfied with the hotel at all. This is very unfortunate and we do not know if we are going to come back again….

Partner