Name: Hilton Vacation Club Palm Canyon Palm Springs
Address: 2800 South Palm Canyon Drive, Palm Springs, 92264, US

8/10

Excellent

19 Jul 2026

ANNA

First time here with family. The rom was very spacious and had all the basics you need to be able to cook, reheat or bake. It was a regular size fridge, which is great for drinks and frozen items. There are markets, Target, Trader Joe’s nearby, as well as many fast food options and other local restaurants. Pretty good location, slides are great for kids and adults alike. You can tell the hotel is a bit dated, but no bad if you’re just staying a few nights. Will probably come back again.

Family_with_children

10/10

Exceptional

19 Jul 2026

Valerie

Everyone was helpful and kind. The pools were great. Rooms super clean.

Family_with_children

10/10

Exceptional

19 Jul 2026

Raquel

We loved it

Family_with_children

8/10

Excellent

18 Jul 2026

Leslie

Loved the staff/front desk! They tried to get us the closest room to the pool and although I had to wait till almost 5pm, they still followed through. The only negative thing is that my sheets had a blood looking stain which I had to call in, but the parking, staff and location was great!!

Family_with_children

8/10

Excellent

18 Jul 2026

Edgar

The splash bar was exceptional when Carlos and Karla are working alcoholic drinks were good, food was served with speed. And you were charged correctly. They were very helpful and Friendly . The other girl that was there twice overcharged and mischarged items , the drinks were not good, and food order was wrong.

Family_with_children

10/10

Exceptional

18 Jul 2026

Rebecca

Friendly and helpful staff from the front desk all the way to maintenance. Superb customer service and welcoming staff.

Rooms are huge, clean and comfortable. For the price, this place cannot be beat. Done with STR because of the noise restrictions in the city, here, you can live without worrying about the kids having fun in the pool.

Family_with_children

10/10

Exceptional

14 Jul 2026

Katherine

The hotel was very clean! We got the three bedroom villa and it was the best decision it was big nice clean and comfortable for a big family. The pool was big. Great for the kids. The staff were very nice. The cleaning crew were all very helpful and courteous. It was overall a beautiful experience! I would go back a 100% and i recommend this hotel/villa a lot!!

Business Family_with_children

6/10

Pleasant

14 Jul 2026

Anthony

We went around the holiday weekend in July so it was really busy. Only stayed for 2 nights. Overheard from other guests who were staying longer had issues with their rooms not getting what they paid for made it seem really fustrating for the timeshare holders staying for a longer period of time. If I were to compare this hotel to a cruise line I would say its the Carnival of the Seas. Rooms were a little dated but clean and comfortable to say the least. The gym is okay and the basketball rim was bent and needed repair. It was enough for us, for two nights.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Susan

We had stayed here before and looked forward to spending a night before the start of our family vacation. Check in is at 4pm, but they don’t mention that the water slide closes at 5pm… the whole reason we even went! The pool was gross. The water and the trash all around it. Empty cups and cans. Luckily we were in no rush to leave, so after check out we went to the pool and was able to enjoy ourselves. The water was still pretty cloudy, but at least all the trash had been picked up and the waterslide was open! Not sure if we’ll be back, because it was such a disappointment with 4 kids to see the slide closed. The room size however is a total win for us. Kids got their own room with 2 queens and us in another room with a king.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Mario

Amenities were excellent. Arriving staff was helpful and knowledgeable. Pool and common areas clean. My only gripe, is when we ordered room service. Food was great. Delivery guy was rude.

Family_with_children

10/10

Exceptional

13 Jul 2026

Antony

Pool and balcony 10/10

Family_with_children

6/10

Pleasant

13 Jul 2026

Carolina

Balcony was nice. Bed was very comfortable.

Family_with_children

2/10

Poor

12 Jul 2026

Isabel

Do not stay here pool was dirty and over crowded with people who were not even staying at the hotel food was inedible hotel was dirty and not well kept all the furniture is outdated not worth the money spent here to stay the weekend

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Jorge

Great place to relax with the family. Amazing pools. Good location.

Family_with_children

8/10

Excellent

12 Jul 2026

Marlene

Some of our keys stopped working, so I had to go to the front desk a few times. The pool closing at 10 on a weekend isn’t ideal especially since it’s still hot at that time. The bar also adds automatic gratuity which I don’t agree with. There was not that many severs therefore, our breakfast took a little too long to arrive to us.

Family_with_children

10/10

Exceptional

12 Jul 2026

Estela A

Enjoyed our s

10/10

Exceptional

11 Jul 2026

Brian

Love this place. Always have fun with the family.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Brian

Love this place!!! Always a great time with the family.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Rosalie

Great place for family vacation!!

Family_with_children

10/10

Exceptional

09 Jul 2026

Anayansi

Nice place

10/10

Exceptional

09 Jul 2026

Elizabeth

Family had fun very spacious for family of 6

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Sherry

I loved the property! It was nice to have two master suites.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

KELLY

We loved the property and enjoyed our stay very much. I love that i can just easily communicate with staffs through text message. The kids love the pool & basketball court/gym! Property were nice & clean & quiet. The suite had cooking & eating utensils, & stove but there were no pots or pans to cook anything. I did a little research & read that they do have it but we didnt have it in our room. Not sure if it's different for certain rooms. Pool hrs are until 10 pm but

6/10

Pleasant

09 Jul 2026

Taylor

The front desk had our rooms in separate buildings so only one was available when we checked in and we had to wait 3 hours to get another room in the same building for our second suite. That was a pain…. but the pool is awesome and kids stayed busy there the entire stay. The staff in hallways was very helpful finding room, providing extra towels, and a luggage cart. The room was big and remodeled and beautiful!

Family_with_children

6/10

Pleasant

09 Jul 2026

Ashley

Hotel was ok for a 👨‍👩‍👧 family vacation only very kid friendly

Partner

10/10

Exceptional

08 Jul 2026

Melissa

Clean room

Family_with_children

10/10

Exceptional

08 Jul 2026

Leavonna

Had a great time very kid friendly

10/10

Exceptional

07 Jul 2026

Eddie

Everything was great staff very friendly and professional.

10/10

Exceptional

07 Jul 2026

matty

Clean room, staff was friendly,
The bartender Carlos Díaz was very nice he has very good vibes. The receptionist was very helpful

Family_with_children

10/10

Exceptional

06 Jul 2026

Berge

Clean room

Partner

10/10

Exceptional

05 Jul 2026

DENISE

Perfect family friendly & kid friendly hotel. Great pool area, play area, and rooms. Definitely coming back next year.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Shanda

My toddler and ai loved the resort pool, smoothies, and lunch.

Family_with_children

4/10

Poor

04 Jul 2026

Sergio

Location

Partner

10/10

Exceptional

03 Jul 2026

Veronica

Great family resort. Pool area was spacious and clean. We asked for more towels and coffee creamers and they quickly brought more. The only thing was being in the 2nd floor. We could hear small children running and jumping early in the morning. Next time I will ask for 3rd floor.

Family_with_children

10/10

Exceptional

02 Jul 2026

Maria Donna

Awesome amazing room
Helpful staff
The resort is amazing for every ages
Love it
Cant wait to be there again

Family

10/10

Exceptional

30 Jun 2026

armen

It’s nice

Family_with_children

10/10

Exceptional

30 Jun 2026

Ashley

Place is clean, staff was very friendly and accommodating. The pool and waterslides were great for the kids. They are already asking to go back.

Family_with_children

10/10

Exceptional

30 Jun 2026

Yuhan

Clean room

10/10

Exceptional

29 Jun 2026

Daniele

Family friendly hotel

Family_with_children

8/10

Excellent

29 Jun 2026

Deanna

Great place for kids ! Pool was awesome and my teen enjoyed the basketball court ! The staff was very helpful and friendly!

Family_with_children

10/10

Exceptional

28 Jun 2026

Vanesa

This has been one of our best hotel experience. This place is super family friendly. Our favorite part was the pool. Everything was very convenient for the whole family. Great places to have breakfast in the morning around the corner. Definitely will be returning again. Staff is also very friendly.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Sasha

We had a wonderful family stay here! The rooms were amazing for families — spacious and comfortable, and the beds were really comfy. The pillows, though, just weren't great (maybe it was just us) — if you're picky about pillows, bring your own to be safe.

One thing to note: there's no drinking water available to purchase, even though they do have vending machines, so come prepared and bring your own water.

Parking can be a real issue if you have a bigger car — don't even try to park under the structure or you might get stuck. Definitely something to keep in mind before you arrive.

On the bright side, the pool bar was excellent, with reasonably priced food and drinks. The pool itself was amazing and a huge hit with the family.

Overall, a great experience! We'll definitely be back — and we're bringing our own pillows next time. 😊

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Oscar

We loved it

Family_with_children

8/10

Excellent

27 Jun 2026

Giovanni

On the first day we arrive we had problems with the air-conditioning. There wasn’t enough flow on the bedrooms, but we called maintenance and they addressed the problem in less than an hour although the air conditioner still wasn’t properly functioning they brought in a stationary air-conditioning that suffice our situation, so overall the problem was solved, and the attention was very professional. They explained the situation and very courteous after that everything was very smooth. We enjoyed very much our stay in this location we will come back again thank you very much for the customer service and maintenance group.
Sincerely, Giovanni

Family_with_children

10/10

Exceptional

27 Jun 2026

Majo

Everything absolutely perfect

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Julia Irene

Loved this place

Family_with_children

10/10

Exceptional

25 Jun 2026

irene

Loved our stay! The place was incredibly clean, comfortable, and nice. We would definitely stay here again

Family_with_children

6/10

Pleasant

25 Jun 2026

Graciela

Pool area

10/10

Exceptional

25 Jun 2026

Chrystal

Came here 15 years ago. Still amazing location but needs upgrades. Love the pool but people keep towels everywhere which makes it confusing with which chairs are available. Staff were all super duper nice . Love we can text front office when we need assistance. Size of rooms are great.

Family_with_children

8/10

Excellent

24 Jun 2026

Kisha

The rooms were kept up nicely, which made it a very comfortable stay. The staff was also helpful and friendly.

10/10

Exceptional

24 Jun 2026

Mercedes

The room we stayed in was cozy and felt like home away from home. With our cozy little living room, dining area, and kitchen area, it was the perfect place to enjoy a nice breakfast in before heading out to enjoy the relaxing pool.

Family_with_children

10/10

Exceptional

24 Jun 2026

Renita

Everything was great!

Family

10/10

Exceptional

23 Jun 2026

Jason

Pool water was really clean and also the rooms.

Family_with_children

10/10

Exceptional

23 Jun 2026

Karen

The Pool View is beautiful I recommend getting a balcony suite for sure, staff is all very friendly and helpful! We were cooking a lot and requesting pans and blenders, they were all brought in a timely manner over all service is 10/10!

Partner

10/10

Exceptional

23 Jun 2026

Andrea

Checking in was fast, friendly staff.
Breakfast was good and room service was fast, didn’t wait too long. Rooms were clean. Pools were clean and life guards on sight was good to have. Kept kids and people on check.
Kitchenettes in room help a lot in case you want to cook something or warm something up in the microwave.
Over all I had a great stay!! Would stay there again

Family_with_children

10/10

Exceptional

22 Jun 2026

Sophia

First time staying here and will definitely come back again. The rooms are spacious, clean and the pool is great. They have a side for the kids and a side for the adults with a bar available to order drinks and food. There’s not much around but It’s just a 10 min drive from downtown where all the restaurants are.

Family_with_children

10/10

Exceptional

22 Jun 2026

Eddie

Great stay.

Family_with_children

10/10

Exceptional

22 Jun 2026

Chris

We had a great stay here. Pool was never too crowded. If you get there at 8am you’ll get a chair. The common areas by the back of the pool would be much more enjoyable if the misting system worked. Keep your AC on all day. They are giant rooms so they take a lot to cool. Very much enjoyed it.

Family_with_children

10/10

Exceptional

22 Jun 2026

Maribel

Customer service was top tier. I asked a friendly housekeeper how to get to the pool and she walked my family and I to where it was. You don’t find that anywhere. Staff was professional and friendly.

Family_with_children

8/10

Excellent

22 Jun 2026

Julie

Kids loved the pool. Loved the water slide. I loved the jacuzzis. Did get crowded Saturday but that was to be expected for the weekend. Staff were great. Only bad thing was the family above us on the 2nd floor. Extremely loud, sounded like a wrestling match was going on even at 2am. Kids running back and forth stomping everywhere. Other than that, it was good.

Family_with_children

6/10

Pleasant

21 Jun 2026

Lara

Our last stay was great! This time, found hairs in the tub, washing machine stopped mid cycle and left our clothes soaked, last night had to park down the street there was no parking left under our Palm building. Not nearly as impressed as our last stay.

Friends

10/10

Exceptional

21 Jun 2026

Christian

Excelente servicio. 100% recomendado

Family_with_children

10/10

Exceptional

20 Jun 2026

Yazmin

I would like a mirror on the living room or anywhere else besides the bathroom. Thank you.

Family_with_children

10/10

Exceptional

20 Jun 2026

Andrew

Floors in both kitchen and bathroom were sticky

Friends_and_family Family

4/10

Poor

19 Jun 2026

Katherine

My dad has a timeshare and booked here, so I booked a separate room. The room itself was clean with a full kitchen, but no daily maid service and didn’t come with essentials like face wash, amenities kit, etc.
The buildings themselves are dated and lots of pizza boxes and trash in the hallways.

I would NOT recommend coming here if you do not have kids. The pool was packed with at least 50 people and a lot of children - not particularly relaxing but nice for families. There is only one pool, would be nice if they roped off part of it for adults only.

There’s no store for snacks (only vending machines) which is strange at a Hilton property. The front desk people were nice but this is a timeshare place, so the timeshare people try to rope you into a presentation as you’re going to your room. I kept telling him I had to go and he literally said “why” - because no means no and I had somewhere to be. Being frustrated as your first interaction before even getting to your room left a bad taste in my mouth and I tried to avoid the lobby at all costs after that.

Overall would not recommend.

10/10

Exceptional

19 Jun 2026

Danielle

We very much enjoyed our stay and everything was perfect. Our villa and the entire property is extremely beautiful and clean and the staff is exceedingly friendly and accommodating. Housekeeping ran after me before getting on the elevator to bring a pair of sneakers that was left behind.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Roberto

Great stay however the room layout was not the best. Night stand blocked our balcony door and was difficult to go in and out of room. And when sofa bed was in use it was hard to get to other side.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

sandra

Great place for family and kids vacation or summer

Family_with_children

10/10

Exceptional

17 Jun 2026

Gabino

I have been going to this property for years now and I always have a great experience.

Family_with_children

10/10

Exceptional

17 Jun 2026

renee

Awesome clean n great price for a 2 bedroom condo

10/10

Exceptional

17 Jun 2026

Yamel G

😊

Family_with_children

10/10

Exceptional

15 Jun 2026

Karina

Everything was working, staff always great us

Partner

10/10

Exceptional

15 Jun 2026

Christine

We had a great visit with our family of 4. The only problem was kids kept having accidents in the pool so it would be closed down for safety concerns. Other than that the staff were great. Lifeguards had a great attitude and personality. Bartender and servers were kind and attentive. Would stay again!

Family_with_children

10/10

Exceptional

14 Jun 2026

Michael Donald

Always an amazing staff!! Carlos and Rob are always so nice even though I only go a couple times a year.

Family_with_children

10/10

Exceptional

14 Jun 2026

Linda

Great place to stay. Has been our family tradition to come here yearly right after the last day of school.

10/10

Exceptional

13 Jun 2026

Laurie

We enjoyed our large 2 bedroom and the pool is fun

2/10

Poor

13 Jun 2026

Shawn

The room was dirty, closet door was broken , the television didn’t work properly , only could watch a few channels . The parking garage is terrible. Very small spots with pillars separating each spot. Don’t bring a big suv

Family

10/10

Exceptional

13 Jun 2026

Jaynie

The room was clean

10/10

Exceptional

13 Jun 2026

Marysol

Perfect stay

10/10

Exceptional

12 Jun 2026

Jennifer

Always fun, staff is always friendly and helpful. Room was awesome! Thanks

10/10

Exceptional

12 Jun 2026

traci

We loved everything about this place. Wonderful rooms, plenty of space and beds, dry clean and comfortable. Check in was easy and staff was helpful, accommodating and kind. We will definitely be back!

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Beatrice

Enjoyed my stay. Very clean and friendly.
Kids loved the pool area.

Family_with_children

10/10

Exceptional

11 Jun 2026

Melissa

Great customer service! Minus one employee when we arrived at check in. She spoke to us like we’re 5 years old. But the stay made up for it! You guys have came a long way. We have been visiting every summer. For about 9 years. We love it now!!! When it was taken over by the Hilton. It seems to go down. But we were so happy this time around. See you all next June!!!!

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Suzanne

Very helpful staff.

Family_with_children

4/10

Poor

10 Jun 2026

Maria

The night we arrived, we sat down on the couch and the chair in our room to play some cards before bed. Within 10 minutes we felt like we were getting bit by something. Within an hour, my hand was fully swelled up. At first, I didn’t make a big deal of it, but by the next day, it was very painful. So we reported it to the front desk and they filed a report. Now they are switching our room and going to have a company come in and check for some type of bugs. Hopefully they check for bedbugs because I cannot see any bugs but these bites on my hand are so painful. I believe I’m having an allergic reaction to it. We have not used the living room since that day and have been sitting at the dining table most of the time when we have been inside.. not a very great experience.

Partner

8/10

Excellent

09 Jun 2026

Martin

Everything was perfect. The only thing I didn't like is that your check in time is at 4pm and check out 10am.

Family_with_children

10/10

Exceptional

08 Jun 2026

Tony

The pool and pool bar were very nice. The grandkids had a great time!

Family_with_children

10/10

Exceptional

08 Jun 2026

Elona

Staff is friendly, rooms good size and clean, pool area kept clean. Great family hotel.

Partner

10/10

Exceptional

08 Jun 2026

Yadira

Good stay

Family_with_children

10/10

Exceptional

08 Jun 2026

Kelley

Amazing as always..😊

6/10

Pleasant

06 Jun 2026

Nayat

When we opened up the sofa bed it has big stains on it. Then I took out the extra sheets from the bag and they also had stains on it. Kids were already so tired and cranky and I didn't want them to see and feel uncomfortable about it so we didn't call the front desk. Once we went to the the pool my husband saw an employee and wanted to ask some basic questions like where is the bathroom/shower where to pick up the towels but he didn't give clear answers as he kept walking mid conversation. They were helpful and we were able to have an early check in and kids had a lot of fun in the pool but I am not sure if we will ever go back.

Family_with_children

10/10

Exceptional

06 Jun 2026

Erika

Overall everything was nice, staff was very nice. At the bar the man and woman working there were very cheerful!! we enjoy our one night stayed. Already planning to coming back again.

Partner

10/10

Exceptional

03 Jun 2026

Ashley

Military family stay there with my daughter before deployment. We have such a wonderful experience. Thank you again to the very kind staff.

Family_with_children

10/10

Exceptional

02 Jun 2026

Herman

Love it!

Family_with_children

10/10

Exceptional

02 Jun 2026

Terri

This was a great place for our family of five. All had comfortable sleeping situations and plenty of room in the condo itself. Having a kitchen was a BIG plus witha family of 5 and numerous meal requests. The property was well maintained and family friendly. We come to the desert often for weekend getaways, we will definitly be returing!!

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Jay

It was very nice

Partner

10/10

Exceptional

02 Jun 2026

Danny Silva

Everything

Family_with_children

10/10

Exceptional

01 Jun 2026

Brenda

We absolutely love this resort! From the beautiful property to the welcoming atmosphere, every stay has been wonderful.

A special shoutout to Claire, the lifeguard at the pool. She is professional, friendly, attentive, and truly exceptional at her job. As a parent, it gave me so much peace of mind knowing she was there keeping a careful eye on the pool. I was able to relax and enjoy our time because I trusted that she was watching out for everyone’s safety, especially the kids.

Claire takes her responsibilities seriously while still being approachable and kind. Team members like her make all the difference and are a big part of why we keep coming back. Thank you, Claire, and thank you to the entire resort staff for another fantastic stay!

Family_with_children

10/10

Exceptional

01 Jun 2026

Jennifer

Such a nice break for kids and family

10/10

Exceptional

01 Jun 2026

Angela

My son checked in to the second room that I had reserved and he got there after 4 o’clock by the time he got up to the room, unloaded and went down to the pool to take my granddaughter to join us. You guys already had the slides closed off for the day. I wish you guys could keep those open longer. You know some of us check in remember after 4 o’clock it’d be nice to have that open a few hours longer. Just so the kids can enjoy it..

Family_with_children