Hilton Vacation Club Palm Canyon Palm Springs

8/10

Excellent

28 Jun 2026

Sasha

We had a wonderful family stay here! The rooms were amazing for families — spacious and comfortable, and the beds were really comfy. The pillows, though, just weren't great (maybe it was just us) — if you're picky about pillows, bring your own to be safe.

One thing to note: there's no drinking water available to purchase, even though they do have vending machines, so come prepared and bring your own water.

Parking can be a real issue if you have a bigger car — don't even try to park under the structure or you might get stuck. Definitely something to keep in mind before you arrive.

On the bright side, the pool bar was excellent, with reasonably priced food and drinks. The pool itself was amazing and a huge hit with the family.

Overall, a great experience! We'll definitely be back — and we're bringing our own pillows next time. 😊

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Oscar

We loved it

Family_with_children

8/10

Excellent

27 Jun 2026

Giovanni

On the first day we arrive we had problems with the air-conditioning. There wasn’t enough flow on the bedrooms, but we called maintenance and they addressed the problem in less than an hour although the air conditioner still wasn’t properly functioning they brought in a stationary air-conditioning that suffice our situation, so overall the problem was solved, and the attention was very professional. They explained the situation and very courteous after that everything was very smooth. We enjoyed very much our stay in this location we will come back again thank you very much for the customer service and maintenance group.
Sincerely, Giovanni

Family_with_children

10/10

Exceptional

27 Jun 2026

Majo

Everything absolutely perfect

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Julia Irene

Loved this place

Family_with_children

10/10

Exceptional

25 Jun 2026

irene

Loved our stay! The place was incredibly clean, comfortable, and nice. We would definitely stay here again

Family_with_children

6/10

Pleasant

25 Jun 2026

Graciela

Pool area

10/10

Exceptional

25 Jun 2026

Chrystal

Came here 15 years ago. Still amazing location but needs upgrades. Love the pool but people keep towels everywhere which makes it confusing with which chairs are available. Staff were all super duper nice . Love we can text front office when we need assistance. Size of rooms are great.

Family_with_children

8/10

Excellent

24 Jun 2026

Kisha

The rooms were kept up nicely, which made it a very comfortable stay. The staff was also helpful and friendly.

10/10

Exceptional

24 Jun 2026

Mercedes

The room we stayed in was cozy and felt like home away from home. With our cozy little living room, dining area, and kitchen area, it was the perfect place to enjoy a nice breakfast in before heading out to enjoy the relaxing pool.

Family_with_children

10/10

Exceptional

24 Jun 2026

Renita

Everything was great!

Family

10/10

Exceptional

23 Jun 2026

Jason

Pool water was really clean and also the rooms.

Family_with_children

10/10

Exceptional

23 Jun 2026

Karen

The Pool View is beautiful I recommend getting a balcony suite for sure, staff is all very friendly and helpful! We were cooking a lot and requesting pans and blenders, they were all brought in a timely manner over all service is 10/10!

Partner

10/10

Exceptional

23 Jun 2026

Andrea

Checking in was fast, friendly staff.
Breakfast was good and room service was fast, didn’t wait too long. Rooms were clean. Pools were clean and life guards on sight was good to have. Kept kids and people on check.
Kitchenettes in room help a lot in case you want to cook something or warm something up in the microwave.
Over all I had a great stay!! Would stay there again

Family_with_children

10/10

Exceptional

22 Jun 2026

Sophia

First time staying here and will definitely come back again. The rooms are spacious, clean and the pool is great. They have a side for the kids and a side for the adults with a bar available to order drinks and food. There’s not much around but It’s just a 10 min drive from downtown where all the restaurants are.

Family_with_children

10/10

Exceptional

22 Jun 2026

Eddie

Great stay.

Family_with_children

10/10

Exceptional

22 Jun 2026

Chris

We had a great stay here. Pool was never too crowded. If you get there at 8am you’ll get a chair. The common areas by the back of the pool would be much more enjoyable if the misting system worked. Keep your AC on all day. They are giant rooms so they take a lot to cool. Very much enjoyed it.

Family_with_children

10/10

Exceptional

22 Jun 2026

Maribel

Customer service was top tier. I asked a friendly housekeeper how to get to the pool and she walked my family and I to where it was. You don’t find that anywhere. Staff was professional and friendly.

Family_with_children

8/10

Excellent

22 Jun 2026

Julie

Kids loved the pool. Loved the water slide. I loved the jacuzzis. Did get crowded Saturday but that was to be expected for the weekend. Staff were great. Only bad thing was the family above us on the 2nd floor. Extremely loud, sounded like a wrestling match was going on even at 2am. Kids running back and forth stomping everywhere. Other than that, it was good.

Family_with_children

6/10

Pleasant

21 Jun 2026

Lara

Our last stay was great! This time, found hairs in the tub, washing machine stopped mid cycle and left our clothes soaked, last night had to park down the street there was no parking left under our Palm building. Not nearly as impressed as our last stay.

Friends

10/10

Exceptional

21 Jun 2026

Christian

Excelente servicio. 100% recomendado

Family_with_children

10/10

Exceptional

20 Jun 2026

Yazmin

I would like a mirror on the living room or anywhere else besides the bathroom. Thank you.

Family_with_children

10/10

Exceptional

20 Jun 2026

Andrew

Floors in both kitchen and bathroom were sticky

Friends_and_family Family

4/10

Poor

19 Jun 2026

Katherine

My dad has a timeshare and booked here, so I booked a separate room. The room itself was clean with a full kitchen, but no daily maid service and didn’t come with essentials like face wash, amenities kit, etc.
The buildings themselves are dated and lots of pizza boxes and trash in the hallways.

I would NOT recommend coming here if you do not have kids. The pool was packed with at least 50 people and a lot of children - not particularly relaxing but nice for families. There is only one pool, would be nice if they roped off part of it for adults only.

There’s no store for snacks (only vending machines) which is strange at a Hilton property. The front desk people were nice but this is a timeshare place, so the timeshare people try to rope you into a presentation as you’re going to your room. I kept telling him I had to go and he literally said “why” - because no means no and I had somewhere to be. Being frustrated as your first interaction before even getting to your room left a bad taste in my mouth and I tried to avoid the lobby at all costs after that.

Overall would not recommend.

10/10

Exceptional

19 Jun 2026

Danielle

We very much enjoyed our stay and everything was perfect. Our villa and the entire property is extremely beautiful and clean and the staff is exceedingly friendly and accommodating. Housekeeping ran after me before getting on the elevator to bring a pair of sneakers that was left behind.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Roberto

Great stay however the room layout was not the best. Night stand blocked our balcony door and was difficult to go in and out of room. And when sofa bed was in use it was hard to get to other side.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

sandra

Great place for family and kids vacation or summer

Family_with_children

10/10

Exceptional

17 Jun 2026

Gabino

I have been going to this property for years now and I always have a great experience.

Family_with_children

10/10

Exceptional

17 Jun 2026

renee

Awesome clean n great price for a 2 bedroom condo

10/10

Exceptional

17 Jun 2026

Yamel G

😊

Family_with_children

10/10

Exceptional

15 Jun 2026

Karina

Everything was working, staff always great us

Partner

10/10

Exceptional

15 Jun 2026

Christine

We had a great visit with our family of 4. The only problem was kids kept having accidents in the pool so it would be closed down for safety concerns. Other than that the staff were great. Lifeguards had a great attitude and personality. Bartender and servers were kind and attentive. Would stay again!

Family_with_children

10/10

Exceptional

14 Jun 2026

Michael Donald

Always an amazing staff!! Carlos and Rob are always so nice even though I only go a couple times a year.

Family_with_children

10/10

Exceptional

14 Jun 2026

Linda

Great place to stay. Has been our family tradition to come here yearly right after the last day of school.

10/10

Exceptional

13 Jun 2026

Laurie

We enjoyed our large 2 bedroom and the pool is fun

2/10

Poor

13 Jun 2026

Shawn

The room was dirty, closet door was broken , the television didn’t work properly , only could watch a few channels . The parking garage is terrible. Very small spots with pillars separating each spot. Don’t bring a big suv

Family

10/10

Exceptional

13 Jun 2026

Jaynie

The room was clean

10/10

Exceptional

13 Jun 2026

Marysol

Perfect stay

10/10

Exceptional

12 Jun 2026

Jennifer

Always fun, staff is always friendly and helpful. Room was awesome! Thanks

10/10

Exceptional

12 Jun 2026

traci

We loved everything about this place. Wonderful rooms, plenty of space and beds, dry clean and comfortable. Check in was easy and staff was helpful, accommodating and kind. We will definitely be back!

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Beatrice

Enjoyed my stay. Very clean and friendly.
Kids loved the pool area.

Family_with_children

10/10

Exceptional

11 Jun 2026

Melissa

Great customer service! Minus one employee when we arrived at check in. She spoke to us like we’re 5 years old. But the stay made up for it! You guys have came a long way. We have been visiting every summer. For about 9 years. We love it now!!! When it was taken over by the Hilton. It seems to go down. But we were so happy this time around. See you all next June!!!!

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Suzanne

Very helpful staff.

Family_with_children

4/10

Poor

10 Jun 2026

Maria

The night we arrived, we sat down on the couch and the chair in our room to play some cards before bed. Within 10 minutes we felt like we were getting bit by something. Within an hour, my hand was fully swelled up. At first, I didn’t make a big deal of it, but by the next day, it was very painful. So we reported it to the front desk and they filed a report. Now they are switching our room and going to have a company come in and check for some type of bugs. Hopefully they check for bedbugs because I cannot see any bugs but these bites on my hand are so painful. I believe I’m having an allergic reaction to it. We have not used the living room since that day and have been sitting at the dining table most of the time when we have been inside.. not a very great experience.

Partner

8/10

Excellent

09 Jun 2026

Martin

Everything was perfect. The only thing I didn't like is that your check in time is at 4pm and check out 10am.

Family_with_children

10/10

Exceptional

08 Jun 2026

Tony

The pool and pool bar were very nice. The grandkids had a great time!

Family_with_children

10/10

Exceptional

08 Jun 2026

Elona

Staff is friendly, rooms good size and clean, pool area kept clean. Great family hotel.

Partner

10/10

Exceptional

08 Jun 2026

Yadira

Good stay

Family_with_children

10/10

Exceptional

08 Jun 2026

Kelley

Amazing as always..😊

6/10

Pleasant

06 Jun 2026

Nayat

When we opened up the sofa bed it has big stains on it. Then I took out the extra sheets from the bag and they also had stains on it. Kids were already so tired and cranky and I didn't want them to see and feel uncomfortable about it so we didn't call the front desk. Once we went to the the pool my husband saw an employee and wanted to ask some basic questions like where is the bathroom/shower where to pick up the towels but he didn't give clear answers as he kept walking mid conversation. They were helpful and we were able to have an early check in and kids had a lot of fun in the pool but I am not sure if we will ever go back.

Family_with_children

10/10

Exceptional

06 Jun 2026

Erika

Overall everything was nice, staff was very nice. At the bar the man and woman working there were very cheerful!! we enjoy our one night stayed. Already planning to coming back again.

Partner

10/10

Exceptional

03 Jun 2026

Ashley

Military family stay there with my daughter before deployment. We have such a wonderful experience. Thank you again to the very kind staff.

Family_with_children

10/10

Exceptional

02 Jun 2026

Herman

Love it!

Family_with_children

10/10

Exceptional

02 Jun 2026

Terri

This was a great place for our family of five. All had comfortable sleeping situations and plenty of room in the condo itself. Having a kitchen was a BIG plus witha family of 5 and numerous meal requests. The property was well maintained and family friendly. We come to the desert often for weekend getaways, we will definitly be returing!!

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Jay

It was very nice

Partner

10/10

Exceptional

02 Jun 2026

Danny Silva

Everything

Family_with_children

10/10

Exceptional

01 Jun 2026

Brenda

We absolutely love this resort! From the beautiful property to the welcoming atmosphere, every stay has been wonderful.

A special shoutout to Claire, the lifeguard at the pool. She is professional, friendly, attentive, and truly exceptional at her job. As a parent, it gave me so much peace of mind knowing she was there keeping a careful eye on the pool. I was able to relax and enjoy our time because I trusted that she was watching out for everyone’s safety, especially the kids.

Claire takes her responsibilities seriously while still being approachable and kind. Team members like her make all the difference and are a big part of why we keep coming back. Thank you, Claire, and thank you to the entire resort staff for another fantastic stay!

Family_with_children

10/10

Exceptional

01 Jun 2026

Jennifer

Such a nice break for kids and family

10/10

Exceptional

01 Jun 2026

Angela

My son checked in to the second room that I had reserved and he got there after 4 o’clock by the time he got up to the room, unloaded and went down to the pool to take my granddaughter to join us. You guys already had the slides closed off for the day. I wish you guys could keep those open longer. You know some of us check in remember after 4 o’clock it’d be nice to have that open a few hours longer. Just so the kids can enjoy it..

Family_with_children

8/10

Excellent

01 Jun 2026

Yusneiddy

Todo muy bueno pero nos hubiese gustado más actividades en el área de la piscina sobretodo para los niños

Family_with_children

4/10

Poor

01 Jun 2026

Ernesto

Had a really bad experience while at the pool. Placed an order for food, and was told that staff would bring to us. A staff member delivered our food to another group and the group said it was not theirs, still the staff member said, jist keep ot then. After co tinuing waiting for over an hour i went back to the bar to ask for an uodate and apparently it was delivered to the group that claimed it wasnt theirs and I would have to wait again for the food. Reallly unpleasent experience.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Grace

Nice little getaway with the family. We were accommodated with early check in and welcomed by staff. My son loved the pools and was convenient having our room on same floor as it. Only downside was hearing the footsteps from the upper floor. Other than that, great place!

Family_with_children

10/10

Exceptional

31 May 2026

Teri

So relaxing...peaceful and enjoyable. Food by the pool.

Partner

10/10

Exceptional

31 May 2026

Angela

There are two things that I would like to see be done with your resort and that is the kid pool lifeguard situation. I would like to see it be left open longer maybe the lifeguards being on duty to at least 7 PM shutting down the slides early kind of was a downer. The grandkids wanted to go on them and they were closed when we came down at 5 o’clock and the other thing just a suggestion that may be in the kitchen add some tongues so when we’re cooking, sometimes the forks don’t help.

Family_with_children

10/10

Exceptional

31 May 2026

Rebecca

10/10 staff were so friendly and helpful. Room was super clean . The bar also was nice food was good.

Family_with_children

8/10

Excellent

31 May 2026

Suzan

The kids pool slide was a hit for my granddaughter

Family_with_children

6/10

Pleasant

30 May 2026

Cecilia

Staff was nice, but the hotel could use some updating and more attention to cleanliness. Our room smelled musty, as well as the hallways. Also, a Keurig would be great rather than a coffee pot. Cell service is also terrible so be prepared to connect to the Wi-Fi. On the positive side, the room was spacious.

Family_with_children

10/10

Exceptional

29 May 2026

Nicholas

Great

Family_with_children

10/10

Exceptional

27 May 2026

Shieanne

The staff was great

Self

10/10

Exceptional

26 May 2026

Robin

We had a fabulous time! The pool cannot be any better for young kids, our four-year-old gained so much confidence in the smaller pools And is now a swimmer! The room was a one bedroom suite and was extremely large and comfortable! Would definitely go back!

Family_with_children

8/10

Excellent

26 May 2026

Jeanine

It just wasn’t the nicest of places. When you walked into the building, it smelt funky and the bedroom was just really old.

Partner

10/10

Exceptional

26 May 2026

Bessy

Great property! Beautiful pool area, rooms are spacious. Staff was excellent…. Definitely will be back again .

Friends_and_family Family

10/10

Exceptional

26 May 2026

Jesus

Property was very clean, staff was very kind and friendly. Good communication about what was going on In the resort.

Family_with_children

6/10

Pleasant

25 May 2026

Samantha

Our room smelled, the keys didn’t work and had to go all the way back down to get another key

Family

10/10

Exceptional

24 May 2026

Dulce

Love the place it’s beautiful the bar tender Carlos was very nice and a very good person we plan to come here soon again☺️

Partner

10/10

Exceptional

22 May 2026

Sana

Big spacious rooms! Great to have slides in the pool and the pool side cafe! Great location close to downtown!

Friends_and_family Family

10/10

Exceptional

21 May 2026

walter

Nos encantó con mi familia la pasamos súper bien desde la llegada las personas que están en atención al cliente, llegamos a las 10:00 am a pesar de que el check in era hasta las 4:00 pm el personal nos asignó la habitación a las 10:00 am y pudimos pasar todo el día en la piscina todos fueron muy amables los bar tender estuvieron 10 de 10 muy amables, definitivamente tenemos que regresar y quedarnos más noches

Family_with_children

8/10

Excellent

21 May 2026

Venmer

Pool

Business

2/10

Poor

19 May 2026

Diana Del

ok, too many unattended kids and yelling that makes it hard to relax

Family

10/10

Exceptional

19 May 2026

Thiago

Very nice

10/10

Exceptional

18 May 2026

Marlen

Everything was great! Just wish they had more breakfast options and didn’t close the bar so early.

Family_with_children

8/10

Excellent

17 May 2026

StoJuan

The staff was extremely courteous

Family_with_children

10/10

Exceptional

17 May 2026

Rhonda

It was more than I expected

Family_with_children

10/10

Exceptional

16 May 2026

Jessica

Everything was so accommodating for us had a great time !

Partner

10/10

Exceptional

16 May 2026

Eric

The check-in process was great. The only down side was the pitch to sign me up for a timeshare presentation. I told him no and I went merrily on my way. The gym is one of the better ones I’ve encountered. I like the dumbbells. The pool and slide is excellent. They have lots of pool chairs and they just replaced about 80% of them. They provide life vests for kids and a few foam noodles. The laundry was great. Pretty new machines on each floor of the building. They were free to use and provided free laundry soap. The staff was all around friendly and helpful. I love it there.

Partner

10/10

Exceptional

15 May 2026

Cristina

It was beautiful and lovely it gets so pretty at night with the lights , Front desk Ms. Stephanie made sure our stay was extra special for my birthday getaway it was appreciated and definitely will return next year!

Friends_and_family Family

10/10

Exceptional

15 May 2026

Erin

The staff at this property are top notch!! Your hiring practices work because everyone who works here is incredible.

Family_with_children

10/10

Exceptional

15 May 2026

Renee

I liked the quick ck-in, the clean
Room and the bar and food svc at the pool.
We started going to Palm Cyn Resort because of the pool slides for the kids. It’s been over 8yrs. It’s our Mothers Day weekend tradition. Since Hilton took over, we hv experienced a remarkable difference.
The pools are kept clean. We enjoy our stay with friends and family. We like the amenities in the room and how you offer from studio, to 1,2 and 3 bedroom suites.
Never a problem with parking. The Hotel is close to great restaurants. We love the Thursday Main Street fair. It’s fun to see what all the vendors bring. Truly a fun stay.

Family_with_children

6/10

Pleasant

15 May 2026

Enrique

Room smelled like dirty toilet and I thought it was room was tiny I could of sworn I saw it was 1000 something square ft however it was actually like 450 sq feet pool was not what I thought either pictures make it look like a lazy river and it is far from it.

10/10

Exceptional

15 May 2026

ALFREDO

Friendly staff.

Family_with_children

10/10

Exceptional

12 May 2026

Matthew

It's a family friendly resort and we will be coming back.

6/10

Pleasant

12 May 2026

Michele

The resort didn’t allow for floties in the pool. You could hear people stomping above us and yelling beside us - there was no signage around to mind your neighbours or respect the space your occupying - also noticed that there is no convenient store on the resort to even buy water - nothing offered for kids to do - Hilton could do better.

Family_with_children

10/10

Exceptional

12 May 2026

Ewa

Alll was perfect thank you for a fabulous time.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Ivan

Great place , specifically catered to my family

Family_with_children

8/10

Excellent

10 May 2026

Ann Rose

Rooms were spacious.

Family_with_children

10/10

Exceptional

10 May 2026

Jackie

The hotel was very clean. The beds were comfy. The pool is perfect temperature and the drinks at the bar were tasty. Would stay here again.

Family_with_children

8/10

Excellent

09 May 2026

Tony

The hotel is old but clean

8/10

Excellent

09 May 2026

David

Pool area is excellent and very kid friendly

10/10

Exceptional

07 May 2026

Darren

Was a nice cozy quiet stay love the pool and love that little kitchenette inside the room

10/10

Exceptional

06 May 2026

Patrice

Staff were wonderful, and our room was newly renovated and beautiful!!
Property condition rating is because there was a leak somewhere causing a puddle just outside the elevators in our building under a big peeling spot on the ceiling.
No room service?

Partner