Name: Springhill Suites By Marriott Palm Desert
Address: 72322 Highway 111, Palm Desert, 92260, US

10/10

Exceptional

24 Jul 2026

Russell

The Front Desk young man was so friendly and polite and helpful during our check in and stay. The rooms were very clean and well maintained. Would definitely recommend and stay again.

4/10

Poor

16 Jul 2026

Sunni

Generally a Marriott is a fine place to stay, but this one needed some help. It had old, dirty carpet, a leaky ceiling by the front desk, and the pool and hot tub were not working and wouldn’t be for several days. The staff was nice, but the facility needed some attention.

Family_with_children

10/10

Exceptional

16 Jul 2026

Melchor

Rooms are big and clean. Pool wasn’t open.

Family_with_children

8/10

Excellent

14 Jul 2026

Yasmin A.

Hotel is fairly new and clean but if the staff continue to ignore cleaning and maintaining this will become a less pleasant hotel. Located is the desert of Palm Springs what I’m saying is “scorching heat and pool out of Service” really??????? Need to do better

Family

8/10

Excellent

10 Jul 2026

Eduardo

Cleaner pool

Partner

2/10

Poor

30 Jun 2026

Alisa

Flooded room

Partner

4/10

Poor

28 Jun 2026

Jose

Breakfast staff touched the tongs that guests use to serve themselves and then proceeded to touch the bagels with their barehands to put away for the next day. So many guests use those tongs and then touching the food with the same hands is gross. Use gloves. Maids pushing their carts through the breakfast area with brooms, dusters, and mops sticking up is gross. The pool water was cloudy. The room was the cleanest by far but it’s important to maintain a clean and sterile environment.

Partner

6/10

Pleasant

22 Jun 2026

Jacki

The best part of the stay is the fact that you can get delicious coffee and a quick bite for breakfast free. The staff was OK, but not so accommodating when I wanted to change rooms even though they were not overly booked. In general, the front desk at night was not very friendly. But location is good. Also, my room wasn’t cleaned when I came back one day and when I asked the desk, they informed me that rooms only get cleaned every other day. Which is fine. It just would’ve been nice to know that. Maybe a little sign in the room.

Self

10/10

Exceptional

21 Jun 2026

Mary

I was only here for one night but it was a great stay. Room was nice a comfy, live that the tv has options for streaming services. I did enjoy the breakfast in the morning as well. I would definitely stay here again and maybe use the pool next time.

Partner

8/10

Excellent

21 Jun 2026

Nancy

Nice room and hotel overall breakfast was okay, didn’t have to many options

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Ronnie

Staff and I was clean all the time

Family_with_children

10/10

Exceptional

16 Jun 2026

Laurie

Everything about this place is top notch. The staff were particularly gracious, the pool was sparkling, room was large and beautifully appointed, and breakfast was delicious. Highly recommended.

Family_with_children

10/10

Exceptional

14 Jun 2026

Shala

.

10/10

Exceptional

12 Jun 2026

Kelly

I loved the friendly helpful staff. The rooms were beautiful, the beds were soft and the breakfast was fabulous. I highly recommend staying there.It was well worth the money I spent on the room

Family

10/10

Exceptional

05 Jun 2026

Francisco

We really enjoyed

10/10

Exceptional

30 May 2026

Jeffrey

Clean hotel, convenient location, plenty of parking, great staff.

Partner

10/10

Exceptional

22 May 2026

ALFREDO

I LIKE EVERYTHING ABOUT THIS HOTEL EVEN BETTER THAN THE ONES I STAY AT LAS VEGAS

Family_with_children

4/10

Poor

22 May 2026

Jonathan

Poor customer service. I reserved two rooms for a family of 6, but at check-in, our guest decided that only one would be needed, as they have young children and didn't want them separated. I explained this to the hotel, but the hotel clerk/supervisor declined to credit me for the unused room. So they received payment for a room that was not used at all during the reservation period.

Also, our guests stated that after trying to get the hotel to credit us for the unused room, the staff were standoffish and almost rude.

I was very disappointed with how this reservation was handled and how our guests were treated.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Denita

Great place , nice , clean and in good location to a bunch of shops.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Chris

Friendly staff, quick and very professional. I will definitely consider this hotel the next time I am staying in the area

Self

10/10

Exceptional

15 May 2026

Shiena Marie

Will definitely 💯 recommend this place. Very clean and spacious.

10/10

Exceptional

12 May 2026

Bruce

Staffs are friendly.
Good breakfast
Nice desk.
Nice swim lap pool

4/10

Poor

03 May 2026

Terry

Breakfast was average to poor

Partner

10/10

Exceptional

26 Apr 2026

Samantha Pascual

Clean room, breakfast was OK, friendly staff

Friends

10/10

Exceptional

21 Apr 2026

Kaylee

clean and spacious room. Ideal location near everything. walking distance to walmart and several eateries. Stayed here for coachella it was perfect. Good free continental breakfast every day. Staff was very friendly 10/10 will stay here again.

Friends

6/10

Pleasant

06 Apr 2026

Robert

During our 2 night stay there was no hot water. Unfortunately, the staff chose to ignore the problem rather than address it with the guests (it was a property wide issue). That made for a shocking shower instead of an uncomfortable expectation. We were offered 5000 Marriott points in exchange (~$15-35). The nightly room rate was $225 after taxes.
Ridiculous!

Family

10/10

Exceptional

03 Apr 2026

Josie

Clean room good service at front desk

Partner

6/10

Pleasant

02 Apr 2026

Sara

N/A

Family_with_children

6/10

Pleasant

29 Mar 2026

Jessica

Parking was safe and easy. Staff was very helpful. Unfortunately, the room was outdated. The restroom had what looked like mold inside the plastic around the glass door. There were bootprints inside the shower. One of the hooks in the blackout shades was ripped and broken. I understand that you get what you pay for, but this definitely felt like a rip off for over $200 a night.

8/10

Excellent

15 Mar 2026

CHAUDLIER

The room was clean. Day staff was a little off putting. Treated me as if I didn’t belong. I asked for an early check in, which by Marriott Bonvoy status always allow, and I was told to come back at 1:30 or 2pm ( it was after 12noon and I was trying to make it over to the tennis center. The vistas was friendly, engaging, helpful - overall wonderful.

Partner

8/10

Excellent

11 Mar 2026

David

House keeping was very considerate. I would like breakfast to be kept open 1 more hour. Vacation is vacation, so breakfast at 10am is not unusual.

Partner

6/10

Pleasant

08 Mar 2026

Yuka

Hotel was old but well maintained. The front staff seems like he didn't want to be there.

Friends

8/10

Excellent

03 Mar 2026

Dorothee

Loved the hotel overall. Love the larger rooms, it was very clean. We did not have a chance to check out the breakfast since we were gone before it opened.
LOVE that they are not pet-friendly! You could tell, the rooms smelled nice! There is a stench in most places that allow pets.
It is close to Wholefoods and Total Wine:)

The hotel might want to give the young man who checked us in a little lesson in customer service. I hate to leave bad feedback, but he was so condescending and ornery, it was surprising that anyone would hire him for this job. He must be the manager's son or something.

A few more gripes:
One of the side doors would not open with the key card for all the days we were there (one more reason we had to interact with this guy at the front desk; it was not pleasant, and he obviously did not let anyone in maintenance know about the issue either.)

The light bulb in the closet was burned out. Not the end of the world, but the cleaning staff should have noticed that too. Once we have our personal stuff in the room, we hate having workers in there, so we did not say anything until we checked out.

Rooms facing 111 get a lot of traffic noise, even with the fan on high, you hear it.

But overall, it was a great stay and we would book a room there again.

4/10

Poor

22 Feb 2026

Heather

The pool isn’t heated. Very disappointing. The breakfast could have had more variety. Wouldn’t stay there

Family_with_children

10/10

Exceptional

18 Feb 2026

Thomas

Great location, clean, spacious and comfortable rooms.

Family

6/10

Pleasant

18 Feb 2026

Sean

Quality of Breakfast was below average

Family

6/10

Pleasant

17 Feb 2026

Koko

Staff was nice. Couch in room was dirty, my shower leaked at the door, and some of my tv channels did not work. Overall stay was so-so.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Salvador

Courteous staff, quick check in!

Leisure Family_with_children

10/10

Exceptional

15 Feb 2026

PAUL

Spacious clean room

8/10

Excellent

13 Feb 2026

Susan

Clean room accessible to cadinoes

Leisure Friends

10/10

Exceptional

11 Feb 2026

Kenneth

Comfy beds, good amenities, excellent room.

Leisure

10/10

Exceptional

05 Feb 2026

Scott

Nice

10/10

Exceptional

27 Jan 2026

Kristy

Easy check-in. Easy checkout. Room was clean.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Keith

Everything was great. Clean, nice staff.

8/10

Excellent

08 Jan 2026

Carlos

Yes

8/10

Excellent

05 Jan 2026

Mary

The location was awesome! Lots of shops and restaurants. Nice that parking was included. The breakfast was a bit sad. The heated pool was great during our stay, kids swam everyday. Quiet and convenient. Our room 205 bathroom sink was clogged and drained extremely slow and we found one old sock, a hat clip and watch when we checked in around the bed. So not sure how clean the hotel was, but overall it was convenient for our weekend away.

Family_with_children

2/10

Poor

29 Dec 2025

Heather

Most Staff were very Unfriendly and Unhelpful the main one in the desk was forever rolling her eyes and did not make you feel welcome.
Had a problem with the 1st Room all light switches and sockets were on a 10 min timer they then went off if no movement in the room. This resulted in my friends breathing maching going off which could have been fatal. A Maintenance Man fixed a socket so it wouldnt go off however the following night all the lights and switches went off and we had to move rooms in the middle of the night
They told us all the rooms were on motion switch off after 10 mins but the room we were moved to wasnt!
Also the new room had a cold shower which we had to report 3x to be told by the moody receptionist that it wasnt their fault if we had used all the Hot Water! We hadnt even had any Hot Water. After 2 cold showers a maintainence man came up while we were in the room and he explained the blue usually cold was hot and the red usually hot was cold it had been plumbed in incorrectly!
Not a very nice breakfast either the scrambled eggs were very salty and most people threw them away
Despite a good location would not stay there again as good customer service and friendliness of hotel staff matters!

Leisure Friends

8/10

Excellent

27 Dec 2025

Braden

Quality and cleanliness on par with what you expect with Marriott. Rooms are comfortable, roomy, and well laid out.

10/10

Exceptional

22 Dec 2025

Raquel

The room was very spacious and staff was very courteous. Nice view of the mountains and plenty of parking. The hotel is located in a shopping center with several restaurants with in walking distance.

10/10

Exceptional

22 Dec 2025

Michael

This place was great , room was huge , very clean room , area was very convenient

Leisure Family

6/10

Pleasant

21 Dec 2025

Sokona

Replace the mattress in that room, was like a bad quality mattress and unSupportive, we slept poorly, we kept
Waking up due to discomfort. The toilet was too low to the ground. And the room was dark for us.

What was Great: hotel location to shopping and restaraunts, great free full breakfast, free parking, free wifi. Friendly staff , a decent fitness center

Leisure Family

8/10

Excellent

17 Dec 2025

carol

The AC was inconsistent. Too warm.

Friends_and_family Family

6/10

Pleasant

08 Dec 2025

Sophia

Breakfast could be better quality for the rate they charge.

8/10

Excellent

08 Dec 2025

Eric

The room was clean and the bed was comfortable, Some of the staff were not friendly. Breakfast was not as good as some we have had. We stayed there for the location which is very convenient to shopping and restaurants.

Leisure

10/10

Exceptional

04 Dec 2025

Lin

Nice for everyone everything

Leisure Friends

2/10

Poor

28 Nov 2025

REYAN

The room wasn't sound proof and couldn't sleep after 4am because of noises of people walking, running and door opening and closing from the floor above us. The breakfast was below average

Partner

2/10

Poor

27 Nov 2025

Teri

I try to look for the good in everything. I am uncomfortable with leaving a bad review. I called just after I booked my reservation. I explained that I have an abusive husband NPD a personality disorder and I needed to possibly get an extremely early check in. Said I would gamble at Agua Caliente casino and wait..
I felt like she didn’t hear me and said we are fully booked. Um I am aware of this. Maybe ask for my number and offer me that if someone checks out early she will get me in early. I got rocks. Nada. Nothing. Coldness. Is this what customer service is coming to? I guess. And because I didn’t pay $4.50 approximately insurance ??
I decided to cancel my reservation and I was told absolutely no refund. Okay. I use to prefer Marriot not so much anymore. Respectfully, Mrs.Weaver

10/10

Exceptional

23 Nov 2025

Mark

Nice stay. Convenient location.

Friends_and_family Family

8/10

Excellent

20 Nov 2025

Farihah

Convenient location

Business Self

10/10

Exceptional

19 Nov 2025

Keith

Very good!

10/10

Exceptional

14 Nov 2025

Alex

Amazing accessible room. My moms in a wheelchair and the room was very large and the shower was great.

Leisure Family

10/10

Exceptional

11 Nov 2025

Carla

Its nice and clean i loved it

6/10

Pleasant

11 Nov 2025

NANCEE

Large area of the rug needed to be patched. No apology was given about the refrigerator not working or shower not closing

Leisure Family_with_children

10/10

Exceptional

03 Nov 2025

Olivia

We love 100%

Business Family

10/10

Exceptional

03 Nov 2025

David

Quiet and clean room, friendly staff and close to shopping and hiking!

Business Self

6/10

Pleasant

19 Oct 2025

Kazem

the property is filthy and the carpet on the 3rd floor is torn up in many places, wall paper coming off the wall and the day front desk lady is careless

Leisure Family

6/10

Pleasant

19 Oct 2025

Janet

Could be better

AC is a joke......

Business

8/10

Excellent

18 Oct 2025

Kristina

Clean, comfortable room. Has a mini fridge which is nice for cold drinks. Good variety for breakfast options. Convenient location, close to food, shopping, and the theater. Would stay here again.

Friends_and_family Friends

10/10

Exceptional

13 Oct 2025

Stanislav

Located pretty conveniently on the plaza near Walmart in a walkable distance to many dining places too

Leisure Friends

8/10

Excellent

11 Oct 2025

Avril

Bathroom sink was tiny & the room was dark with inadequate lighting. The staff were good & the location was very convenient

Leisure

10/10

Exceptional

07 Oct 2025

Indee

Clean room it's just that the living room needs a little lighting. Breakfast for vegan would be great.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Amilya

clean room, breakfast was good! my only comment is i hate the roller bathroom doors. no real privacy as i can be seen using the bathroom from the mirror.

Leisure Family

10/10

Exceptional

30 Sep 2025

Loida

Good place to stay.

10/10

Exceptional

28 Sep 2025

Janine

I appreciated the cleanliness of the room and the quick check-in and availability of staff and the amenities. The breakfast was the best breakfast I’ve ever had that was included with the room. Highly recommended!

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Richard

Springhill suites are always very consistent whether or not here in California the or Colorado we are never disappointed or surprised with our stay you know what you are gonna expect.

Leisure Family_with_children

8/10

Excellent

27 Sep 2025

Karen

Not bad for the price we paid
Our room wasn’t cleaned until we asked as apparently we had opted out?
Some of the staff did not speak or acknowledge you which is unusual for a Marriott

Leisure Friends

10/10

Exceptional

26 Sep 2025

Ibeth

Wash check in. Everything was great.

Friends_and_family Friends

10/10

Exceptional

21 Sep 2025

Pavel

Everything was great no complaints

Leisure Family_with_children

10/10

Exceptional

20 Sep 2025

Blake

Nice

Business Family

6/10

Pleasant

16 Sep 2025

Norma

The property was in good condition but the carpet in our room had wet areas and it smelled dingy. When we called the front desk for toilet paper (we had none when we checked in) they told me I could come and get it. When I went to get it, the front desk person was alone with check ins and she was the one who gave me item.

10/10

Exceptional

16 Sep 2025

Joel

Great place to stay, everything you need

Leisure Family

10/10

Exceptional

15 Sep 2025

cynthia

Check in progress was speedy, Nick is top notch process three rooms and explained details of the hotel..every time I would pass by the lobby Nick was checking in guest with the most warmth welcoming…

Leisure Family_with_children

10/10

Exceptional

13 Sep 2025

Terri

Loved that we got there close to midnight and still was treated by friendly staff and wa

Leisure Family

6/10

Pleasant

12 Sep 2025

John

Room very clean, bed ok, service was good price was good. The bad thing was the pool was out of order two days (not good) the jacuzzi was out of order too on friday, staff said jacuzzi was open saturday, so we went to try it and water was cold and jets not working, so went to friends house for pool and jacuzzi, I was thinking to come back but don't know, other than that all was good.

Friends_and_family Family

8/10

Excellent

11 Sep 2025

Mohammed

Good place to stay in Palm Desert

Leisure

10/10

Exceptional

09 Sep 2025

Tim

Great stay, pricing and staff.

Business Self

10/10

Exceptional

07 Sep 2025

Katie

Was greeted by the very knowledgeable and charismatic Nick who made me very welcome and comfortable with the property immediately. The room was great, ac worked amazing, 24/7 coffee, great location! I’m in Palm Desert weekly for work so will be continuing to stay here going forward.

10/10

Exceptional

06 Sep 2025

Jorge

Best Services

Business Family

10/10

Exceptional

01 Sep 2025

Olivia

Definitely staying here again. It was clean & a lot of free parking space. Even though it was full it was quiet.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Elizabeth

Very pleased . Clean well maintained property. Felt safe. Breakfast was very good. Quite got a good nights sleep!

Business_and_leisure Partner

10/10

Exceptional

23 Aug 2025

Jessica

Bathroom was okay! Housekeeping has to be requested and they won’t do it if it’s a 2 night stay! Lots of shopping and dinning options within walking distance!

Leisure Family

8/10

Excellent

22 Aug 2025

James

Overall a good experience, with large rooms.

Leisure Family

10/10

Exceptional

16 Aug 2025

Cary

Location Location Location