Name: Residence Inn Palm Desert
Address: 38305 Cook Street, Palm Desert, 92211, US

8/10

Excellent

27 Jul 2026

James

Great bed and linens. Toilet was extremely low. Toilet seat was almost off. It had to be tightened.

4/10

Poor

26 Jul 2026

Misha

The room looked clean but it wasn’t the carpet was discussing and the room had a old smell I’ve stayed there before and had a different experience but this time it wasn’t good

10/10

Exceptional

26 Jul 2026

Denise

Love this place !! And the staff always takes good care of us !! Thank you Allie and Heather !!

10/10

Exceptional

25 Jul 2026

Michael

The breakfast is wonderful and the staff are very polite and helpful.Thank you

2/10

Poor

25 Jul 2026

Clifford

Terrible, so terrible i actually checked out early and they wouldn't give me a credit can u fix this?

10/10

Exceptional

17 Jul 2026

wu

Very attentive and friendly front desk staff. The breakfast was great. Staff members were attentive even during a busy and bustling breakfast window

Double thumbs up for the waffle makers during breakfast. Yum!

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Samanta

Everything was amazing... Thank you so much!

Family_with_children

10/10

Exceptional

11 Jul 2026

Omar

Plenty of parking, quiet and safe location

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Treshawn

We’ve stayed here a couple of times and always enjoyed our stay but it has gone downhill significantly. Our room was clean, however the couch was disgusting. It was peeling and cracking over the place.
The property grounds are very dirty and need to be power washed. The pool area was also dirty. The umbrellas were covered in dirt. The surrounding area was covered in dirt and when you walk with wet feet, it created mud everywhere. The pool loungers were nice but dirty. The other pool furniture, the rattan chairs and such need to be thrown away. They are all broken and make the area look rundown. The whole pool area needs to be cleaned.
The staff is always nice but we were really disappointed in our stay.
We ended up leaving at 1:00 am because I couldn’t sleep there another night because I kept getting bit by something in our room. I will say, it was NOT bed bugs because I checked the bed extensively but something did bite me several times on our first night and then again on our “would be second” so we left.

Partner

10/10

Exceptional

11 Jul 2026

Karleene

Love this hotel. From the breakfast to the clean rooms and the large pool, it’s a great place to stay!

Partner

2/10

Poor

09 Jul 2026

Ricardo

Disgusting property! The pool area was filthy. No one maintained it. There was trash and towels that were never cleaned. Furniture was falling apart. Trash was never picked up in over 3 days. Bandaids on the pool that were never cleared. The breakfast was not the same as other Residence Inns. It was a disgusting place to be. Do not take you your family here. I do not recommend.

Family_with_children

10/10

Exceptional

07 Jul 2026

Roy

This was my 5th time staying at this Residence Inn.
The staff has always been pleasant and accommodating, the rooms are clean and well kept, the grounds are well maintained and amenities are very nice. A breakfast buffet is definitely a plus.

Self

10/10

Exceptional

07 Jul 2026

Janet

Heather and Aurora are awesome. Kind considerate and attentive. The hotel room had some bugs flying around but otherwise relatively clean. The gym could use an equipment upgrade or some fixes on bike pedals and other equipment

Partner

10/10

Exceptional

06 Jul 2026

Kevin

Clean room with full size fridge and freezer. Great for traveling with an ice chest. Also felt the parking lot was safe with all out luggage inside.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Mando

Absolutely love the place had a great time! That was very attentive. Thank you

Family_with_children

10/10

Exceptional

05 Jul 2026

John

Love palm desert!

Pet

6/10

Pleasant

05 Jul 2026

Kai

The property is in need of upkeep. The properties’ plants needed much pruning and watering. I understand the location is in the desert but if plants to beautify the area can’t be maintained, it’d be ideal to replace with something more feasibly maintainable for the owners. The pool area and walkways were in need of cleaning as the plant life and sand/dirt/rocks along the paths would spill onto the pathways with obvious signs of no upkeep. The pool gates remained unlocked throughout our stay due to poor condition of the gates. The lobby door leading to the patio and pool area had a push bar that was broken.

Guests used the bbq area to cook in the afternoon and the dirty bbq utensils were left out uncleaned well into the next morning. The bbq area was also left as a mess.

The room was also worn. The chairs in the dining area were peeling and we were missing one chair. The couch had an old wet stain (spilled ice cream?!?) that was not cleaned up and there were no linens available for the sofa couch. We’d have to call the front desk to deliver them. Pot and pan had the black non-stick coating well scratched.

Otherwise, the lobby breakfast area seemed to be well maintained and kept clean during breakfast hours. Food was also on par with other Residence Inn locations we’ve been - freshness, restock, quality, and quantity- all pretty consistent .

I’d much prefer to try another hotel in the area before coming back to this one.

Friends_and_family Family

2/10

Poor

04 Jul 2026

Janella

It’s gross

Family_with_children

10/10

Exceptional

01 Jul 2026

Alan J

Great stay

6/10

Pleasant

01 Jul 2026

kavita

The breakfast was excellent, with a great variety of items that were kept well stocked. Overall, the property is very nice, comfortable, and conveniently located. It’s about an hour’s drive to Joshua Tree National Park and close to the Palm Desert shopping area, making it a great base for exploring the region.
My only complaint was that the first room we were assigned was not ready, so we had to be moved to a different room. Housekeeping could definitely do a better job even for our transferred room.
That said, I really liked the layout of our suite. It featured a balcony, two separate rooms, and two independent bathrooms, which made it spacious, comfortable, and perfect for our stay.

Family

8/10

Excellent

28 Jun 2026

Sandra

The staff was friendly and helpful, the lady provided us with 2 of ice bags we didn’t have to go buy any.

Friends

6/10

Pleasant

21 Jun 2026

Stephanie

The rooms were great and staff very friendly. The pools needed some attention and the grounds could have been maintained better. The rooms were clean and cool and updated which was nice! Breakfast was mediocre.

Family_with_children

6/10

Pleasant

16 Jun 2026

Alan

waaaay too busy with families and extended families visiting during the day for the poop and group bbqs everywhere

so busy . disappointed . rooms were fine . noise from floor transfers high

Partner

8/10

Excellent

15 Jun 2026

Andrew

freezer in room 214 was too loud

10/10

Exceptional

13 Jun 2026

Adam

There was a shortage of furniture in our 2 bedroom suite. Existing furniture was worn and dirty. Floors were worn and dirty. Also, I paid for a golf view and when I checked in they said all the rooms have a golf view. Not very professional.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Leona

It’s a convenient location, and the staff and front desk were helpful and nice.

Self

8/10

Excellent

11 Jun 2026

JOHN

Comfortable and clean. Nicely equipped. The pool atea was very popular and needed some attention after many guests but otherwise a very nice stay.

6/10

Pleasant

10 Jun 2026

david

Was very dissappointed by the old very worn out furniture and carpets. Rooms desperately need renovation. Foun a dozen dead flies in bathtub and room. On the upside, front desk nite person, Heather, quickly remedied the situation. Very professional and helpful.

Family

10/10

Exceptional

09 Jun 2026

Laurie

The hotel was great! Nice big rooms, clean amenities, used the gym and the pool. Very quiet property!

Pet

8/10

Excellent

09 Jun 2026

Robert

suite was spacious but the sink was clogged up

Family

10/10

Exceptional

08 Jun 2026

Jonathan

Great stay

Partner

8/10

Excellent

31 May 2026

Tillie

Our stay was exactly what we needed—peaceful, quiet, and incredibly convenient. The staff was warm and welcoming from the moment we arrived, ensuring our check-in was fast and friendly. We loved that the location allowed us to park and walk to local shops and restaurants, yet the room itself was tucked away from any noise for a restful night. Everything from the clean facilities to the helpful recommendations from the front desk made our visit stress-free.

Family_with_children

10/10

Exceptional

28 May 2026

Alejandro

Thanks

Family_with_children

8/10

Excellent

25 May 2026

Charles

The air could not get lower than 72. The bathtub filled up with water while taking a shower with very minimal pressure

Friends_and_family Family

6/10

Pleasant

23 May 2026

Gina

My television didn’t work. There is a lot of cardio machines in the gym but not too much else, a few weights and one cable machine with only 2 attachments.

Self

10/10

Exceptional

16 May 2026

Zhongmin

Clean room and good amenities, good for a long stay.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Bradley

Nice place to stay!

Pet

10/10

Exceptional

14 May 2026

norine

breakfast was good with a good variety. scrambled eggs and sausage was good

Partner

10/10

Exceptional

12 May 2026

Fernando

Front Desk Was Very Professional and Helpful upon checking in and checking out.

Self

6/10

Pleasant

11 May 2026

Ron

Breakfast was great. Staff was excellent. Room was relatively clean. Kitchen was old and dim. Front door and patio door had openings when close where bugs could get in. Would not stay till they have renovated which looks like this summer.

Partner

10/10

Exceptional

07 May 2026

Karen

This is our second stay at this Residence Inn by Marriott. The studio where we stayed was a bit old and worn, but very clean, which is the important part to me.

We took advantage of the pool, which was sparkling clean. The daily breakfast was awesome, with an egg dish (my favorite day was the spinach quiche - perfect texture and flavor), a daily meat dish, a waffle maker, hot oatmeal, and fresh fruit, among many other choices.

We look forward to staying with them again.

Partner

10/10

Exceptional

04 May 2026

norine

Nice breakfast, rooms are nice and roomy, beautiful pool

Partner

10/10

Exceptional

29 Apr 2026

howard

Very nice room and excellent customer service

6/10

Pleasant

27 Apr 2026

Karen

Room had worn furnishings, flooring and cupboards. The patio overlooked a dirt ledge at the end of the golf course, when the room was supposed to actually overlook THE golf course.
Check in and morning breakfast staff were friendly and professional.

4/10

Poor

17 Apr 2026

Ranjit

No elevators. Was upgraded to a room with a view of golf course and it was literally weeds. No gold course. Had a jacuzzi but the rooms are very outdated and old. Cabinets were worn out. Wasn’t what I expected for the price I paid

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

Shawn

Clean room, good staffing on site and prompt on requests for linen or towels etc. breakfast was good could use some more options for hash browns or bacon features but still good.

Family

8/10

Excellent

07 Apr 2026

Steven

The room was great. Overlooking the golf course. Beautiful view.
We booked a king room and paid for it but they gave us a queen. They wouldn’t refund us the difference.

Partner

4/10

Poor

06 Apr 2026

Alejandro

The room looked tired and the bed was saggy. The bathroom had long black hair on the floor and looked like it had not been cleaned. The fridge fan was so loud I had to disconnect it. There was no ice machine in my building. The door sensor was faulty and required multiple passes before unlocking. Would not stay here again.

Self

2/10

Poor

06 Apr 2026

Jason

This place was a real disappointment. The first room was unacceptable so we asked to be switched to a different room. The second room was not much better, but had a better location. The couch was broken down and worn out to the point that you couldn’t sit on it comfortably. It also had stains all over it…gross! The refrigerator had several dents in it. The chairs were worn so badly that I’m sure Goodwill wouldn’t even accept them! The vinyl was badly worn and coming off. I’ve seen better chairs sitting on the curb for trash day! I’m not exaggerating at all. The beds are shot and need replaced also. It was so bad that we couldn’t spend another night there…we pre-paid for 2 nights, but checked out after the first night. I asked other guests if their rooms had worn furniture also, and the answer was yes! Somebody is writing false reviews of this place to increase the ratings, but it is really bad! We checked into a different Marriott owned property and told them our experience and showed them pictures. They were shocked and said that does not reflect company standards. Do not stay here!

Family_with_children

2/10

Poor

05 Apr 2026

Alexandra

Las cobijas que estaban en una habitación estaban mal lavadas o como manchadas de sangre , para ser un hotel tan grande deberían de ser más cuidadosos y si ven las cobijas manchadas ya no las deberían de usar por qué eso da asco la verdad

8/10

Excellent

05 Apr 2026

Katherine

Staff were all pleasant and the breakfast options were great!

Family_with_children

10/10

Exceptional

05 Apr 2026

Niloofar

Every was very good

Partner

6/10

Pleasant

04 Apr 2026

Tiffany

The hotel is outdated. It also wasn’t the cleanest. The staff were friendly and the pool area was decent.

2/10

Poor

03 Apr 2026

Rehan

Very old property. Needs renovations right away. No phone in the room. Guests have to walk all the way to the reception if they need any assistance.

Friends_and_family Family

2/10

Poor

02 Apr 2026

Tina

From old torn chairs, to dirty carpet, dirty old rusty bathtub, to no telephone in my room, cigarettes in the patio, cockroach in the bathtub and super loud air conditioning! No cookware, just one super damaged and scratched pan! Expedia team tried to reach the management for compensation but nobody answered their phone calls according to Expedia! The breakfast had no fruits just an apple and an orange! It was all unhealthy carbs!

Self

10/10

Exceptional

01 Apr 2026

Karen

Great location, clean, friendly staff, convenient

Family

8/10

Excellent

31 Mar 2026

Darin

Room was quiet and cold. We loved it

Partner

10/10

Exceptional

29 Mar 2026

Amber

Nice property with lovely amenities. Breakfast that comes with stay is not bad. The firepit was a nice vibe (particularly in the evening). We felt the room was spacious and we liked the kitchenette element.
Toilet was a bit low. But overall, very nice experience. We will be back!

Partner

10/10

Exceptional

29 Mar 2026

Rick

Breakfast Excellent; great food; beautiful spacious room

Self

10/10

Exceptional

26 Mar 2026

Troy

Daily breakfast was very good with a lot of different choices. The kitchen in the room had everything to cook if you wanted.

Friends_and_family Family

6/10

Pleasant

26 Mar 2026

Todd

Honestly , my expectations for a Marriott property were a lot higher than this property. It has a lot of deferred maintenance, linen seemed very old, pictures on the walls are old or purchase from a yard sale. The TV did not work very well either. . Cell phone service is bad there, many people standing outside to talk something about the structure. Staff was excellent. Property need a remodel /face.

Self

8/10

Excellent

25 Mar 2026

Jonathan

Solid offering.

10/10

Exceptional

21 Mar 2026

Cory

Stayed one night, great room, spacious, great view of the golf course.

6/10

Pleasant

10 Mar 2026

Ioannice

Reserved a room for 3 adults. On arrival, double bed was made, but no accommodation for the sofa bed. No sheets, no blankets, no pillows. Took some time for these items to arrive. Some items were forgotten and we had to request them again. I didn't expect to need to pull out the sofa bed, in addition to making it up. Wasn't great service!

Family

10/10

Exceptional

09 Mar 2026

Kimi

Reception desk is very

Self

8/10

Excellent

05 Mar 2026

Jan

Spacious room, bathroom is plain but very very clean. Bathroom has no heater/ it’s cold
Suite room has tv on swivel for viewing in either area. Multiple choices of lighting, seating
Really nice thick blackout curtains and also sheers
Comfortable bed with good quality linens.
Walls are bit thin- next room had guest with dog and it barked often, loud enough to hear next door
Breakfast is decent, simple fare but restocked constantly. Good coffee

Family

10/10

Exceptional

02 Mar 2026

mike

Room was perfect and parking was easy

Partner

10/10

Exceptional

24 Feb 2026

LeeAnna

Excellent buffet breakfast, waffles and the usual plus the best spinach sun-dried tomato egg bites! You can park right near your building and the bed was unbelievably comfortable! Would book again for sure!

Self

4/10

Poor

20 Feb 2026

Jaime

The hotel itself is outdated. We found nail clippings on the carpet from a previous guests, a sign that the room was not vacuumed before our arrival.

Partner

2/10

Poor

19 Feb 2026

Geneva

The room was not cleaned, spotted bedding and couch. The door was not locking properly.

Self

4/10

Poor

18 Feb 2026

Erica

I'm not sure what happened to this place. It use to be so a nice place to go. The first room the put use in, we ound a pair of dirty socks and chips on the floor. I called down to the first desk to ask if the room had been cleaned. She replied she was unsure, and that she needed to getout the room. Second room had no body wash , looks like the rooms haven't been used in a while. Thank goodness we only booked one night.

Partner

4/10

Poor

17 Feb 2026

Ana

Bunch of people waiting in the lobby to get their rooms. our room wasn’t ready after past 5 pm . The room had very old/in bad conditions chairs and couch.

Friends_and_family Friends

6/10

Pleasant

17 Feb 2026

Robert

Staff was very nice. Room and facilities are very dated and showing wear. Cabinets scuffed, Ice maker not working, bathroom just tired. For a facility with approx 125 rooms to just have 7 pool loungers is ridiculous. For the price paid I did not think it was worth it.

Partner

8/10

Excellent

11 Feb 2026

van

Clean/quiet

Self

10/10

Exceptional

08 Feb 2026

Verzhine

Very nice room ! Loved that it had a kitchen and balcony will be back again !

Leisure Partner

10/10

Exceptional

07 Feb 2026

Steven

Lovely room; check in was quick and professional; beautiful view of adjacent golf course; hope to be back next year!

Leisure Partner

10/10

Exceptional

07 Feb 2026

Bradley

Just an overall great place to stay!

8/10

Excellent

06 Feb 2026

Richard

Clean room with nice walkout. Parking very convenient. Complementary breakfast much above average with some day to day variety!

10/10

Exceptional

01 Feb 2026

Miguel

Always my go to place. Matthew always has this hotel

8/10

Excellent

30 Jan 2026

Tom

Great location for days of hiking and shopping.

Partner

8/10

Excellent

29 Jan 2026

Bradley

Nice staff, nice rooms! I will return.

6/10

Pleasant

28 Jan 2026

Sung

worn out leather chairs, no cups in the room and no bacon on breakfast

Friends_and_family Friends

10/10

Exceptional

27 Jan 2026

Larry

The location of our room was just beautiful. We looked out to the mountains and over looked a golf course. So pretty.

Leisure Partner

6/10

Pleasant

24 Jan 2026

Heather

The staff was exceptional!! The rooms old and sad. The floors are dirty. The buildings are in need of renovation. Outside there was dog excrement everywhere The staff made the experience friendly and pleasant though. Beds were old and masked with mattress toppers and pillows were very old which made me want to buy my own.

Leisure Partner

10/10

Exceptional

24 Jan 2026

dawn

Comfortable, spacious, quiet, great view and awesome breakfast..

Business Self

10/10

Exceptional

20 Jan 2026

anna

Great highly recommended

10/10

Exceptional

20 Jan 2026

anna

Amazing highly recommend

Business Self

10/10

Exceptional

19 Jan 2026

Tigran

Good

2/10

Poor

14 Jan 2026

David

Just over night stay but very nice and clean and comfortable. Near petco park will be back for a padres game soon.

10/10

Exceptional

13 Jan 2026

Amanda

The place was beautiful and had nice staff and great food

Leisure Self

6/10

Pleasant

12 Jan 2026

David

It's was okay there, I like the breakfast. Service was good but I did not like cleaning my own room every day my self, they did not come to clean the room everyday.

Business

10/10

Exceptional

11 Jan 2026

kenneth

Great staff; breakfast included

Leisure Self

10/10

Exceptional

11 Jan 2026

Darin Mark

Great staff and wonderful experience overall! Bit dated but I’ll be back

Leisure Self

6/10

Pleasant

11 Jan 2026

Jennifer

The staff were incredible and super kind. The rooms are run down and felt dirty. A lot of the fortunate had a lot of wear, the screens were broken and laying outside of the windows, it felt like someone had tried to probably get into these rooms before. The curtains were torn, walls dirty.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

kenneth

The checkin staff was excellent

Leisure Self

8/10

Excellent

10 Jan 2026

Karleene

Clean room, bed was comfortable

10/10

Exceptional

08 Jan 2026

anna

Amazing

Business Self

10/10

Exceptional

08 Jan 2026

anna

Amazing will be back for sure

Business Self

8/10

Excellent

04 Jan 2026

Kimberly

Extremely helpful and polite staff. My stay was very good. Just a couple things. There were areas in the carpet that weren’t vacuumed. Other than that the room was great

Business

6/10

Pleasant

03 Jan 2026

Brenda

Area is great, staff was friendly but the room smelled so badly of mildew. It was awful. The pull
Out couch bed was terrible and no linens were in the room for it. I would not stay there again.

Leisure Friends