Name: Shadow Mountain Resort
Address: 45750 San Luis Rey Ave, Palm Desert, 92260, US

10/10

Exceptional

21 Jul 2026

Matt

Be ready for a large pool. Largest pool I have seen in the Palm area. They leave some blow up toys in your room, no sorry I meant the pool for your enjoyment. The blow up toys in the room were from somewhere completely different. Also other families kind of migrate together to enjoy a deep conversation about soccer, booze, ceviche, and bbq steaks. All in all good trip, good location. Oh and the golf course behind with the bar open til 9 I think, I forgot what time I stayed there til but it obviously did the trick as I woke up in my room with a small headache and a smile ready to do it again.

Partner

10/10

Exceptional

15 Jul 2026

Agustin

Great place

Family_with_children

6/10

Pleasant

07 Jul 2026

Celia

I wouldn’t consider this a resort. It felt more like an airbnb. WiFi is good for the room and once you exit your room it’s gone. Reception and hotnspot was not available unless in the room. The master bedroom tv did not work. I have an autistic child and the ability to not use WiFi, hotspot or data in the pool area was very troublesome. So much that I ended up having to leave the next day. Any autism parent knows how dependable technology can be for a child on the spectrum. Also, the main pool was murky and not cleaned.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Elsa

We’ve been coming to Shadow Mountain for over 9 years and love it every time. The villas are clean, beautifully decorated, and well-equipped with kitchenware. The beds are comfortable, the amenities are clean and well maintained, and the customer service is always outstanding. It’s a wonderful place to stay, and we highly recommend it.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Dianne

Such a nice and cozy resort - perfect for quick getaways. Highly recommend!!

Family

10/10

Exceptional

01 Jun 2026

Pepik

I was there with my sister, and we were very happy staying at this property. The room was clean and comfortable will stay again roomy and convenient with kitchen and all the amenities. As for staff front desk clerks were nice we really didn't need anything to get to know them how helpful they are but they were nice to sign us in and give us the keys. As for bar we didn't see any activities in that area it was closed all the time we were there. The pool has duck poop we didn't get in.

Family

8/10

Excellent

01 Jun 2026

Shannon

Could use a better bed. Everything else was great.

Partner

10/10

Exceptional

26 May 2026

brianna

It was wonderful and praceful

10/10

Exceptional

25 May 2026

Allen

I have stayed here several times and have never been disappointed. The pool is amazing and unique and each property I have stayed in has been clean and never had any issues. Parking is easy and safe in location is ideal.

Family

8/10

Excellent

23 May 2026

Sarah

Great location close to El Paseo. Much quieter than any of the other larger resorts. Room a little dated but spotless and well appointed with kitchenwares. Loved the little patio area and easy pool access. If you play tennis or pickleball there are a ton of courts and even a little pro shop. Only downside was that the bar/cafe were closed for renovations and this was not made clear on booking or checking in. Note that most of the rooms are private owned. There is no room or maid service.

Partner

10/10

Exceptional

19 May 2026

Ryan

Great place! Will definitely stay here again!

Partner

10/10

Exceptional

10 May 2026

Melissa

The unit was perfect for a weekend getaway. The staff at the front desk were very helpful. If staying in Palm Desert, I highly suggest this location compared to the other big name resorts. The grounds are beautiful and well maintained, there are pickleball courts, tennis courts and a golf course. The highlight of my trip is always the giant figure 8 swimming pool. 10/10 recommend this resort!

Partner

10/10

Exceptional

08 May 2026

Raynell

Amazing price is amazing staff and amazing rooms couldn’t ask for more

Friends_and_family Friends

8/10

Excellent

05 May 2026

kathleen

Room was clean. Air conditioning very noisy, but worked ! Pool area clean , large area.
Unfortunately little restaurant closed for repairs.

Partner

10/10

Exceptional

05 May 2026

Jocelyn

Peaceful and clean. Great hospitality

Friends

10/10

Exceptional

03 May 2026

Michael

The room was very nice and comfortable.
We really enjoyed the patio area with easy and very close access to the pool. We highly recommend.

10/10

Exceptional

01 May 2026

Faith

The front desk attendant was so friendly and helpful, made check in very easy

Friends

10/10

Exceptional

30 Apr 2026

Leta

Loved the clean rooms and the convenient of the location...

Friends

10/10

Exceptional

29 Apr 2026

Ruben

Staff was attentive and accommodating

Partner

2/10

Poor

27 Apr 2026

Susan

The room we had, had broken blinds, old apples, ac wasn’t working well and it was loud, no body soap and shower was dirty. The shower floor had peeling rubber, knob was hard to pull to turn in, water ran only warm. From pictures online I thought it was great! But once there, it was awful! Best Western was cleaner. Never again.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Ulises

Amazing room

10/10

Exceptional

21 Apr 2026

Denise

It was a great stay! Phillip was amazing, we were able to check in early. Staff was responsive and room was clean. It was a little bit older property but got the price it was great. Pool is nice and clean.

Friends_and_family Friends

6/10

Pleasant

21 Apr 2026

Carmen

Yes

Partner

10/10

Exceptional

20 Apr 2026

Sanjeev

We rented two Villas. They were both clean, comfortable and private.
Very quiet resort and lots of Amenities.
Only down side was our two villas were not next to each other so the larger group was a bit split up.

Great quiet and restful stay - highly recommend this resort.

Friends_and_family Friends

8/10

Excellent

20 Apr 2026

Gia

The room was nice and the perfect size for my stay. There was mostly everything you needed in the room as far as appliances.

Friends

10/10

Exceptional

16 Apr 2026

Cristina

The front office staff is friendly and helpful with maps of the property. Parking logistics. Etc. The 3 bedroom unit we rented for the weekend was wonderful! Spacious and a private green backyard with chairs and a fire pit. Large kitchen and living room plenty of space for us to work during the day. Nice community pool. The garage held two cars in tight quarters but plenty of parking around the property. Loved everything about the property!

Friends_and_family Family

4/10

Poor

24 Mar 2026

susie

Bathroom had low pressure had to flush multiple times to flush all the way, air conditioner was so noisy. Condensation was dripping by vent near front door.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Ryan

Beautiful pool with great location for golf. Room is showing age with smell of must loose door knobs etc but overall had a great stay for the price.

Friends

6/10

Pleasant

16 Mar 2026

Dean

No room service. Rooms were marginal. Tv could not get DirectTV. Rooms looked slightly updated, but the quality of the craftsmanship was questionable. For example the floor in the shower did not drain properly. There was a low spot in the floor of the tub where water gathered. Door was not sealed on the bottom. Hide-a-bed was not made up or had sheets available.

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Angela

Room was clean. Staff was very helpful upon check in. Room was good with a full kitchen.

Partner

10/10

Exceptional

25 Feb 2026

Brad

Yes, rooms were clean. Staff was great. Pool is very nice

Family

6/10

Pleasant

23 Feb 2026

Joseph

Old

10/10

Exceptional

22 Feb 2026

Justin

Nice

10/10

Exceptional

17 Feb 2026

kim

We really enjoyed the vintage property ,it was like stepping back into another time in Palm Desert . We also liked the very large studio with full kitchen that had everything we needed. It was so peaceful and quiet at night as well and had a great gym area .

Partner

4/10

Poor

11 Feb 2026

Loretta H

Very dated, no maid service.

8/10

Excellent

05 Feb 2026

Don

Very nice and comfortable in well-appointed studio convenient to great pickleball courts and pool.

Leisure Family

10/10

Exceptional

31 Jan 2026

Julia

Terrific place, loved the unit I was in, great view, nicely renovated, comfortable, I had a terrific stay.

10/10

Exceptional

30 Jan 2026

Brian

Room was great. I asked the staff about the on-site/golf course side bar/restaurant and what kind of food did they serve. He was 100% wrong. At that point it would be better to say you don't know rather than give a wrong answer. We were fine and this didn't affect our stay or satisfaction at all.

Business Family

6/10

Pleasant

26 Jan 2026

Michelle

Room was clean but smelled old. The place needs a big renovation. Faucet handle in bathroom was broken. Staff was courteous.

Partner

8/10

Excellent

24 Jan 2026

Jessica

Room was dated but clean; quiet and convenient location. VERY helpful and accommodating staff!! Nice, big pool that was warm

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Micheal

We booked 2 bedrooms, each with a king bed. When we arrived, it was two queens. Not as advertised.

6/10

Pleasant

07 Dec 2025

Eileen

The layout of the room was great, but the excess rugs made it feel dated and dingy. The rugs were noticeably unkept.

8/10

Excellent

02 Dec 2025

Jennifer

Our unit was clean and newly redone.

10/10

Exceptional

29 Nov 2025

Zaida Lyn

Quiet place

10/10

Exceptional

27 Nov 2025

Avraham

By tggg

2/10

Poor

24 Nov 2025

Brian

I arrived at 8.45pm (Sun) to check in. There was a security gate, I pressed all the codes and called the numbers, nothing.

After 20 minutes a home owner came out and punched in the code for me.

I arrived at the Lobby at 9.10pm, the lights were off and the door was locked. After 10 minutes, I tracked down a security guard, he opened the door and said, I’m not expecting anyone this evening. I showed him my reservation and he looked and found my paperwork. 35 minutes after arriving I got into my room.

I went to the Lobby the next morning at 9.08am and again the door was locked and no one was around.

I tried to cancel my 3rd night a few days before my arrival. Hotels.com told me to speak with the Hotel and the Hotel told me speak with Hotels.com. I was dealing with the Reservations Manager, he did nothing to help me resolve this.

On Tuesday morning the receptionist told me I had been left two voice messages, I was playing golf at Bighorn and the reception was horrible, so I did not get those messages.
Julian did say he he had managed to call Hotels.com to cancel my 3rd night, but at this time, I have heard nothing and as far as I can work out, I have been charged for all 3 nights.

A little frustrating to say the least.

Self

10/10

Exceptional

21 Nov 2025

annell

Location, price, efficiency of check in

Leisure Family

10/10

Exceptional

16 Nov 2025

Julia

NA

Self

10/10

Exceptional

14 Nov 2025

Anand

Great experience!

Business_and_leisure Self

6/10

Pleasant

13 Nov 2025

Frank

This is mostly a retirement community complex. Not many families unless renting one of the units. It's better suited for someone that has multiple people staying and wants appliances to cook and eat in. Room is dated and in need of renovation.

Leisure Partner

6/10

Pleasant

11 Nov 2025

Michael

Bed was hard , half of tennis courts( clay ) awful. My room stared at them . Outside porch light couldn’t be turned off. My shades didn’t close all the way. Pool bottom had yellow algae in it. Jacuzzi dirty with foam…2star hotel at best. Disappointed . Location great and tv new! Will not return…

Leisure Partner

10/10

Exceptional

10 Nov 2025

Denise

I stayed for three nights and thoroughly enjoyed my experience. Shadow Mountain truly felt like a home away from home — offering the freedom and comfort of a private rental with the convenience and amenities of a full-service hotel. The staff went above and beyond by offering an early check-in and a late check-out, which made my stay even more enjoyable. Highly recommend this resort for anyone looking for relaxation, flexibility, and quality hospitality. I look forward to returning.

Business_and_leisure Family

8/10

Excellent

03 Nov 2025

Marline

We enjoyed our stay at Shadow Mountain Resort. Our villa was comfortable, spacious and clean. It’s an older resort which is reflected in the style, but it seems to be maintained well. We were in a two bedroom and while one bed was comfortable, the other was on the hard side. It would be great if places like this would offer a topper to be added under the bottom sheet for those who prefer a softer mattress. There were a couple of minor things that could use attention: the carpet while kept clean is needing replacing (unit 615); it’s at the age where it’s crunchy shag. Also the sliding shutter doors weren’t working very well and could use some maintenance. We kind of gave up trying to open them because it seemed they might break. All in all, though, it was a nice stay and we hope to return and have time to use the pool which looked very inviting.

Friends_and_family Friends

10/10

Exceptional

03 Nov 2025

Debbie

Yes, yes

Self

10/10

Exceptional

24 Oct 2025

Marina

Perfect location

10/10

Exceptional

15 Oct 2025

Adrian

The pool is 12ft deep! Feels like you’re in the ocean. They need to bring back the diving boards.

10/10

Exceptional

21 Sep 2025

Rosanna

Have stayed here many times in family trips. Always a great time. I really like how each room is unique.

Leisure Family

10/10

Exceptional

09 Sep 2025

jose

We stay at this property every year with family, has never disappointed as the facilities are always well maintained.

Leisure Family_with_children

10/10

Exceptional

08 Sep 2025

Nancy

Close to shopping and restaurants

10/10

Exceptional

27 Jul 2025

Michele

I have Been going to Shadow Mountain Resort for the last 8 years with my family and always have the best experience- staff is wonderful and helpful; the rooms are always clean and the grounds are gorgeous.

Leisure Family

10/10

Exceptional

25 Jul 2025

shannon

Every is wonderful...pool AMAZING

Leisure Family

2/10

Poor

06 Jul 2025

Israel

Gave me the wrong room
And power outage caused my food to go bad
Had to check out early because no ac

10/10

Exceptional

02 Jul 2025

Nelida

Great location, huge swimming pool and tranquil environment.

Leisure Family

10/10

Exceptional

02 Jul 2025

ELSA

Shadow Mountain Resort is a hidden gem! The staff is friendly, the grounds are beautifully maintained, and the location is perfect, close to shops, dining, and great golf. The pool area is relaxing, and the overall atmosphere is peaceful and welcoming. A great spot for a relaxing getaway!

Leisure Family

10/10

Exceptional

29 Jun 2025

Agustin

Great place

Leisure Family

10/10

Exceptional

17 Jun 2025

beatriz

Second time being at this place, love this place. Calm peacefully. This resort is has great service. Best drink at the pool bar mango and strawberry margaritas 🍹.

10/10

Exceptional

26 May 2025

Diane

Excellent staff, especially at Above the Eight. The resort is kept immaculate. Great rooms, very clean. It’s one of my favorite places to stay.

Leisure

10/10

Exceptional

26 May 2025

Sharon

Loved our studio. Great view of pool.

Leisure

6/10

Pleasant

04 May 2025

Nichole

No sure I’d return

The room was well kept and had beautiful upgrades however the bed was like sleeping on a hardwood floor it was very uncomfortable also I called for towels and they made me go get them myself there was never any maid service at all. Staff was friendly especially the security guards. But not sure I’d stay there again considering the price for what we got.

Partner

6/10

Pleasant

30 Apr 2025

Verified traveler

Shadow Mountain Resort

Nice place, close to our pickup spot for Stagecoach. This place had very friendly staff, and was easy to check in, they accommodated an early check in BIG PLUS. However the front of the rooms had no windows it looked like a jail cell block as you walked to the front door. No door fob’s old fashioned key. The room was rather small not like the pictures, small’ish fridge small kitchen but we made it work.Had a wet mop smell when we entered, opened sliding back door immediately. Pool was the biggest draw, had a restaraunt were you could grab “Bloody Mary’s” also food too ;). Be aware you will hear these tennis players early in the mornings…

Partner

6/10

Pleasant

28 Apr 2025

Amanda

We were not given the room set up that we had booked. After being told by the front desk they were sold out and this was all they had, we made due. Hotels.com did come through and get us a portion refunded and a credit for the app. The resturant food was good, we got take out one night. Checked in very late and it was process as the report is gated and no one is at the desk after 8pm.

Partner

10/10

Exceptional

28 Apr 2025

Mbeke

We arrived well past the established check in hours, but they made arrangements to accommodate us and check in ended up being very easy, even at 1AM.

10/10

Exceptional

27 Apr 2025

Sari

Stayed for Coachella and enjoyed how close it was to the shuttle stop.

10/10

Exceptional

25 Apr 2025

Brittany

You won’t regret this

The most tranquil weekend ever! Absolutely 10/10

Friends_and_family Friends

8/10

Excellent

21 Apr 2025

Ellie

They didn’t have body soap or shampoo. This is something that you would have to bring yourself.

Leisure

10/10

Exceptional

21 Apr 2025

chantel

Wonderful property and efficient customer service.

Leisure Friends

8/10

Excellent

27 Mar 2025

william

Shadow Mountain is one of the older developments in Palm Desert, dating originally from 1946. Its main pool is an iconic landmark and much of resort space is devoted to tennis courts. Its location adjacent to El Paseo is great, so all the best shopping and dining is just a walk away. Look very carefully at any unit you wish to rent as they are individually owned and the updates (or lack thereof) will be highly variable. We stayed in a Creekside unit which was well away from the tennis courts and was extremely quiet, but the unit itself was very dated. Functional, but old. I used the gym everyday and, despite mentioning it twice to staff, it was never cleaned during our stay. Small annoyances, balanced by a good location and easy navigation.

Leisure Partner

10/10

Exceptional

22 Mar 2025

Teresa

Such a fun funky place. So Frank Sinatra. Tennis is excellent. It was in the most ideal location. Shopping, Restaurants and points of interest

Friends_and_family Family

8/10

Excellent

16 Mar 2025

Nance

Room easuper nice, great shower and just what we needed. We could have used some soap, but never met up with the cleaning staff. It was a small thing. Best showers I've had in years!!

Leisure Family

6/10

Pleasant

03 Mar 2025

David

The tennis program and the large central pool at Shadow Mountain are first rate. We stayed in a King Studio so I can't speak to the quality of the other types of accommodations, but I wouldn't recommend staying in our studio. It was reasonably clean, but it just wasn't comfortable. The mattress on the bed left my wife with a back ache, the couch and the outdoor furniture were not comfortable to sit on. I spent as much time as possible on a chaise at the pool area because those chairs were much more comfortable. Also, Expedia listed a sofa bed, but, while the coach could fold to a flat surface, there was o mattress.

Leisure Family

8/10

Excellent

14 Feb 2025

Alan

Good location in Palm Desert.

A great place to stay in the area especially if you take advantage of the tennis programs. Nice Restaraunt’s nearby. Not a fancy place. Used to have a strong pickleball program but they got rid of that. Reasonably priced stay. Adequate golf course.

Partner

8/10

Excellent

10 Feb 2025

George

It was built in 1946 and that shows. The heater/air conditioner was very noisy. The tennis courts were in good shape except for one.the weather was cold so we didnt use the large pool. The kitchen was too small in the studio unit.

Leisure Partner

10/10

Exceptional

26 Jan 2025

John

This is on our favorites list
Great front office assistance. We will return soon

Partner

10/10

Exceptional

26 Jan 2025

Jeffrey

Amazing newly renovated corner room with 180 degree view of pool and mountains! Huge rap around patio. Less than a mile to restaurants on El Paseo.

Partner

10/10

Exceptional

25 Jan 2025

Philip

Great place!

8/10

Excellent

31 Dec 2024

Troy

Shawdow Mountain Studio

Staff were excellant. Room was spacious.
Rooms are ready for a make over.

Partner

6/10

Pleasant

29 Dec 2024

Young Doo

The bathroom was so poor

6/10

Pleasant

10 Dec 2024

aracely

The truth is that it was not the place I expected, the property is very deteriorated, my 1-bedroom studio room had a rather unpleasant musty smell, the bed and furniture were very old and had an unpleasant smell, The pipe makes horrible noises that scare you and it is very difficult to sleep,I went to the lobby to see If you could change my room and they told me that because my reservation was issued through you Expedia they couldn't help me, the truth is I don't recommend this place to anyone.

10/10

Exceptional

17 Oct 2024

Charlene

Chris at reception was friendly and welcoming

Leisure

8/10

Excellent

11 Oct 2024

Stella

Was a pleasant stay, friendly accommodating staff. Condo was quite dated, but clean. Furniture was not comfortable, bed was ok. Very good location in town, lots to do and a great pool on site.

10/10

Exceptional

06 Oct 2024

Stephen

The iron did not work

Leisure Partner

10/10

Exceptional

07 Sep 2024

beatriz

First time there, customer services was great.
Restaurant inside the property was amazing.
The villa we stayed was beautiful and clean. I will recommend this place to everybody and i will continue to visit.

8/10

Excellent

11 Aug 2024

shannon

Love the Resort

Leisure Family

10/10

Exceptional

21 Jun 2024

Edith

I love the safety and security aspect of the property. My children are safe and the convenience of having restaurants near by.

Leisure Family

8/10

Excellent

07 Jun 2024

Elizabeth

The property is a little dated but overall conditions are clean and good. The pool restaurant was great and the owners were very accommodating and pleasant. We would stay here again

Leisure

4/10

Poor

03 Jun 2024

Carlos

Old smell in the rooms ! Old smell , hard to sleep with it ! Also too much noise in the second floor ! We were in the first floors !

10/10

Exceptional

02 Jun 2024

Kathleen

We had a wonderful two room villa that was perfect. However, the upkeep of the grounds and pool area are nonexistent. Peeling paint/rust on the metal fences around the very dirty pool. Dirt was accumulating on the bottom of the pool and the coping and tile need to be repaired. This could be the best pool in the area if someone would put some work into it.

Friends_and_family Friends

2/10

Poor

13 May 2024

Tara

I have to give this place a bad rating. I traveled alone with my three children. The first night we stayed, we were getting ready for bed, and when my kids went to pull out the sofabed, it had a sign saying, “Don’t open Broken.” We had to change rooms at 10 pm, and no staff member offered to help. I had just gone grocery shopping, and the new room did not have a full refrigerator, so most of my groceries went to waste. THEN, as my 5-year-old was sitting on a sofa/chair, he pulled out an OPENED pocket KNIFE that was placed in the cushion facing blade up. I reported all my concerns and brought in the knife, but all I got was an I don’t know how that happened.

Leisure Family_with_children

4/10

Poor

06 May 2024

Suneel

Very noisy all around the resort due to renovations by owners of units that are not part of Shadow Mountain. No cleaning services (no matter how long you stay) provided by the management and you have to get your own replacement towels and bathroom tissues by walking down to the front desk! AC unit was extremely loud! Tennis courts were full of dust (ball marks can be seen)!! Definitely not a good value for the price and would not recommend this place.

Leisure Family

8/10

Excellent

09 Mar 2024

Verified traveler

Nice place with tennis courts

Pros - Great place to stay for Indian Well, close to a cute downtown area with lots of shops and restaurants. Quiet and relaxing.

Cons - they must allow pets here, lots of people have their dogs. Great for them, not so great for other people who had to deal with pet hairs, or had allergies to dogs. They tried to keep it clean, but I am sure people let their pets on the bed and sofa, etc...

Partner