Catalonia Montego Bay All Inclusive

2/10

Poor

07 Dec 2025

Morlan

The room I paid for wasn't the room I got when I reported to staff it took days before my room was change.
In the dining hall big rat was running around long wait to be seated cockroach in dining hall

2/10

Poor

12 Nov 2025

Roland

We booked this hotel in good faith, expecting to be secure and safe during Hurricane Melissa. Instead, the property was in deplorable condition and clearly unfit to withstand the storm. We were forced to leave due to unsafe conditions, including visible structural issues and lack of running water.

The property was poorly constructed and misrepresented online by Expedia!

2/10

Poor

11 Nov 2025

PAUL

The hotel was great , but hurricane Burrell ruined our vacation, we only enjoyed 1 day out of a 6 day stay

Leisure Partner

2/10

Poor

09 Nov 2025

Latasha

W

6/10

Pleasant

04 Nov 2025

Kenya and James

The resort was doable, however they have too many CATS walking around. The need to keep the STRAY CATS out as people have severe allergy to CATS. They were everywhere and people walking around like they don't see this. This can be life threatening to people who are ALLERGIC TO CATS.

Business_and_leisure Family_with_children

10/10

Exceptional

02 Nov 2025

Shernett

Everything was good the food staff was very friendly even when the hurricane was blowing they make sure we all get take care even when the hotel get lots of badly damaged they still make us feel well come catalonia is the best i will come again when they rebuild

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Paul

The impact of hurricane Melissa caused devastating damage to the hotel.
During this very difficult time the management and staff made sure all guests remained safe and fed.

Friends_and_family Family

4/10

Poor

31 Oct 2025

Ives

Flight was cancelled days before because of the hurricane and could not contact the hotel to verify if there is a refund.

Leisure Partner

10/10

Exceptional

31 Oct 2025

DUKE

Yes

Leisure Friends

8/10

Excellent

27 Oct 2025

Shanee

They should not have advertised all the amenities that were not available due to the reconstruction in some parts of the resort. The swim up bar, adult pool, and jerk hut were not available due to the reconstruction and that was one of the main amenities that we were looking for when comparing resorts. I only experienced one of the restaurants, which had really good oxtail, but the atmosphere wasn’t semi formal. My room was great but outdated. The staff was excellent and the gift shop was fantastic. You should really advertise to your visitors that the gift shop was actually less expensive than the gift shops offsite. Unfortunately, there was also hurricane coming, so we couldn’t enjoy the water sports but that’s not the resort’s fault at all. I appreciate the fact that they made sure everyone was safe. My experience wasn’t bad but it wasn’t great. Once the resort completes the renovations maybe I can come back and experience it 100%.

Leisure Family

8/10

Excellent

26 Oct 2025

Isaury

Rooms are pretty clean but the staff is mean they are unprofessional

Leisure Family

10/10

Exceptional

26 Oct 2025

Asmeira

The Jamaican and Japanese restaurants were amazing . Yanique from the Japanese rest. Was a great cook/host! The food in the buffet was amazing as well . The beach was clean, the water was clear and the private island was so nice. The water in the rooms took a few minutes to heat up but that wasn’t a problem for me. The ac worked and had the room very nice and cool. The beds were comfy. The shops have a lot of nice things on grounds. Karaoke was fun ! And water aerobics was fun at the pool. The drinks were flowing and the food was amazing. We had to leaver early due to hurricane Melissa but we will be back. May all the staff and ninps be safe through the storm. Thank you.

Leisure Friends

10/10

Exceptional

23 Oct 2025

Robert

Great hotel

4/10

Poor

22 Oct 2025

tasha

Rude room cleaners. They don’t replenish the refrigerator. The hot water didn’t work most the trip. The water turned off twice. Lights went out one night. The food was 🚮 🐶💩

Leisure Family

10/10

Exceptional

20 Oct 2025

ronald

Need some upgrades in aera.

10/10

Exceptional

19 Oct 2025

Molly

Frustrated that we received no Welcome Gift although Expedia asked how we enjoyed it, and frustrated that other guests got a personal staff greeting and tour upon arrival while we got no such thing. Only discovered this day before we were leaving so couldn’t remedy this.

Room was clean, staff quickly remedied non-working AC concern. Loved sitting on the beach watching the waves. Many of the breakfast & dinner staff were so wonderful making sure we got service if we needed it, places to sit, coffee, etc. We were definitely taken care of. Will love to return if possible.

Leisure Family

8/10

Excellent

17 Oct 2025

Barbara

The check-in process was long, but when the agent came up to check us in she was very pleasant with a welcoming smile. All the restaurants wss very nice including the spa experience for my birthday. I will be back next year for sure because we had a blast.

Leisure Partner

6/10

Pleasant

17 Oct 2025

Julianna

I was here for 11 days and for the first time ever I had to go to the counter and get my card reactivated every day until a young man helped me the 8th day. Thankfully he had the sense to activate my card until I checked out.

Several of my friends and I saw multiple cockroaches in the Japanese restaurant. I only ate at that restaurant once and it may, or may not be, coincidental but I had a stomach bug for about 24 hours afterwards.

My 10-year-old left his travel money out near the TV and it was initially taken (the maid gave it back) so unless you're leaving a tip make sure money is put away.

Overall we walked away with some nice memories but I don't think I would particularly want to go back to this resort in Jamaica.

Business_and_leisure Family

10/10

Exceptional

17 Oct 2025

JANEEN

Great staff. Foo quality and variety was outstanding

4/10

Poor

16 Oct 2025

Georga Isaac

A tree blocked both me and my mothers view room 1234&1236

Leisure Family_with_children

2/10

Poor

15 Oct 2025

Courtney

We paid for an oceanfront view and got reviews of nothing but rough and equipment. Half of the resort was shut down due to construction. We were not notified before or after booking which included half of the amenities of the hotel and resort, which is why we chose to stay there we’re not available to us. We had a really poor experience at check-in. Our original room was under construction and the beds weren’t even upper put together so we had to wait around in another hour and to try to get a new room of which we were given a room that was not oceanfront like stated before I had views of the rooftop with all of the ventilation and air-conditioning equipment. Overall, I would say I had very poor service and definitely did not get the vacation we paid for.

Leisure Family

2/10

Poor

14 Oct 2025

Claudette

Food was horrible but staff was friendly

Leisure Family

4/10

Poor

14 Oct 2025

Wright

Waitress were overallvery good but unfortunately, after parking my car on the hotel property thinking it would be safe. On the return to my car the windscreen was broken. My husband and notified the security team and asked how can this happened whilst we were guest. They told us we parked at our own risk. I have been to several other hotel and this had never happen especially knowing our car was parked on the hotel's car parking. Nonetheless, the food was cold and not alot of choices. Juice were also hot and we had to constantly asking for ice.

Business_and_leisure Partner

8/10

Excellent

13 Oct 2025

Anthony

The beach was okay. The room needs some facelift. I know the hotel is going through a construction process, and I can't wait to see the end product. Some of the 🍸 staff tend to be rude. The 🐈 seem to roam the hotel like they're the owner. Can't blame them the name Catalonia speak volumes.

Leisure Partner

8/10

Excellent

12 Oct 2025

Brittainy

Decent stay despite it being an older resort & undergoing renovations. Didn’t have hot water the first day but it was fixed. The staff made the stay worth it!

6/10

Pleasant

09 Oct 2025

Marie

So starting from the top of the list and going down upon arrival, we were putting the wrong room after specifying at the front desk what room we had reserved and paid for then being confirmed that yes that was the room we were booked for and then arriving to the incorrect room. We called down to the front desk and inform them that they had given us the wrong room. They apologize and said they would send somebody up with new room keys and help us move our luggage to the correct room four hours later after waiting around for said person to bring new room keys up And wasting our afternoon I called back down to the front desk and told them we were coming down with our luggage and belongings to get the new room keys. They said we couldn’t because they had already given them to somebody who was supposed to be bringing them to us. upon finally getting the new room keys Are you getting situated We realized it was still the wrong room, but didn’t call back or complain and just may do with it. We were supposed to have a queen ocean view room. With a separate living room that had a pullout bed with the couch we ended up with a double partial ocean view room and they pull out couch. Had a horrible old nasty mattress with no sheets nor pillows call down to the front desk to ask for a set of sheets and pillows for the couch never received them. The next issue we faced was the shower leaked everywhere causing serious slip and fall hazard i myself fell twice. And we had to use multiple towel

Leisure Family

2/10

Poor

09 Oct 2025

Lauri

Horrible service and they tried to scam my debit card 3xs for 2,122$ now at bank dealing with this horrible matter won’t be back ever again at that hotel
Please be careful if you do book with them and use a debit or credit card!!!!!!!
Loved Jamaica but not the stay will be staying at the RIU in the future!!!

4/10

Poor

09 Oct 2025

Elizabeth

This resort is beautiful. The proximity to the airport is great. However, the staffs are incredibly rude. Front desk and the Guess service desk were friendly. The rest, dining, bars, etc. not very friendly at all. You can’t even ask a simple question that you either get an attitude or they completely ignore you. We thought it was just us, but after chatting with some other guests, they had the same complaint.
We were not impressed with the quality and variety of the food either.

Leisure Family

10/10

Exceptional

05 Oct 2025

Priscilla

Very good

Leisure Friends

6/10

Pleasant

04 Oct 2025

Asta

I understand the hotel is going through a merger, from Holiday In to Catalonia ,so I expected a few things might not run perfectly. I stayed during the summer, and there was quite a bit of ongoing construction, which made certain parts of the stay a bit inconvenient. For example, we didn’t receive fresh towels daily and had to go to the pool area to get them ourselves. There also weren’t enough umbrellas around the pool, which made it difficult to find shade.

However, overall my stay was very nice. The food was great, and the staff were wonderful—always friendly and very apologetic about the construction. I can tell they’re working hard to improve the property, and I look forward to seeing the finished updates in the future.

Leisure Partner

8/10

Excellent

30 Sep 2025

Douglas

Overall, the experience was a good one. The staff minus the agents at check-in were top notch. Food was excellent. Rooms were clean and comfortable. The beach was great! Kudos to Otis and Bob at the beach bar!!! The staff at check-in needs to be more aware of how they treat the clientele especially local residents.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Valerie

Catalonia was a beautiful experience, met all of our needs. Accommodation, gym, restaurant and more.. really was value for money.
House keeping were excellent! Clean beds and facilities.
Will definitely be returning in the next few weeks 😊

Leisure Family

8/10

Excellent

30 Sep 2025

Keely Nicole

Friendly staff, clean rooms

Leisure Partner

10/10

Exceptional

30 Sep 2025

Raisa

I loved the service and especially in the bar area. You should have more people like Samone she was lovely to be around

Leisure Partner

2/10

Poor

30 Sep 2025

Vishalni

The best part of this resort was the lids club! The staff was amazing. Food wasnt good, they would run out of jerk chicken and burgers. restaurant staff was rude and lazy. We checked out early and went to another resort! Also they are under construction so the lids swing set isnt there anymore.

Leisure Family

4/10

Poor

29 Sep 2025

Florence

It would have been fair to let us know that the hotel was currently under construction and that the adult pool and gameroom were not available before we booked. The pool table in the area near the gym had a giant tear.
There were large boxes and debris in the corner of the tennis courts.
I got a rather severe sunburn the first day. The next morning my husband wanted me to stay in bed and went to get me something to eat. He was stopped while trying to leave the buffet, and when he asked about room service he was told that was only for \"privileged\" members. He had to leave the small plate he had already made for me.
There also seemed to be a mosquito infestation, something we had never before experienced at a resort. We were continually bitten no matter where we went, including at the buffet and open air restaurant. I had to stay in our room at night to avoid the mosquitoes, but eventually we were bitten in our room too. We bought benadryl cream in the on-site store. We were charged $33.00 for a small tube.
The entertainment, heard from our room, was either not very good or the fault was the entertainment system, which usually sounded fuzzy and unclear.
The room was lovely, but the t.v. reception was poor and the jacuzzi stopper was broken. There were no instructions on how to turn the jacuzzi on. There was a leak in the bathroom and slight openings in the closed outside doors, thereby allowing in the mosquitoes.
The food was just not very good.

Leisure Family

8/10

Excellent

28 Sep 2025

Stephen

Stayed one night for a business trip. Was a great choice.

Business

2/10

Poor

28 Sep 2025

Rolda

I am very disappointed with my stay. The hotel is not worth the amount charged, as the room was dirty and the bathroom in room 1239 was in terrible condition. I showed this issue to the front desk at check-out, but the staff member did not apologize and only told me to speak to security. This response was unprofessional and unacceptable.

Leisure Family

2/10

Poor

27 Sep 2025

Robert Gavin

Beach was awesome and resort was awesome for the two days I got to enjoy it. My issues were the flights and getting to the resort. Nothing but issues with my flights being cancelled and delayed and not enough time to get to connecting flights. 5 out of 5 stars for the resort. 0 out of 5 stars for travelocity and 0 out of 5 stars for spirit airlines.

Leisure Self

10/10

Exceptional

27 Sep 2025

Dagmar

I had an amazing time and will be returning again.

8/10

Excellent

27 Sep 2025

Stevie

Great view of the ocean and we loved the beach

Partner

2/10

Poor

27 Sep 2025

Derrick

I did not like the way they treat my Mom as a guess and she was the one that introduce us to this all inclusive hotel me and my wife did not like it. We were ready to leave immediately. when we were dining some of the waitress, they did not want to assist us because there was the one not operating that section they give my wife attitude the bar and the food was great. I just didn’t like the way they treat my Mom as my guess.

10/10

Exceptional

24 Sep 2025

Katisha

Internet is very

Family

4/10

Poor

24 Sep 2025

Jayda

Staff were rude, very few were friendly. Many cats on the property that aren’t cared for. This was absolutely heartbreaking to see. Something needs to be done about that. They need to be spayed and neutered or the property needs to feed them. Pool was only open 9-6p. Would not stay here again.

Leisure Partner

8/10

Excellent

23 Sep 2025

Destiny Fantasia Simone

They treated me like top priority. However the water was luke warm and on three occasions not even available.

Self

8/10

Excellent

23 Sep 2025

Melinda

Staff was very polite and interactive. Food variety was great. Wifi needs some improvement

Leisure Partner

10/10

Exceptional

23 Sep 2025

Valerie

I was pleasantly surprised with my experience of Catalonia. We planned to stay for 2 days and ended up extending for a week. All our needs were met! Clean comfortable bed, good food choice for everyone and most of all I loved the gym facilities. I couldn’t fault them at all. The experience definitely met my requirements.
There is reconstructions going on at the moment, which can only be a plus as they are improving the hotel. I will definitely be staying there again! Oh, I forgot to mention how reasonable the price was! Fingers crossed the price doesn't go up too much!🙏

2/10

Poor

22 Sep 2025

Natasha

The hotel was terrible. The rooms was disgusting. They had stains in the bathroom. The beds was horrible. The floor was dirty, limited food choices.

Leisure Partner

6/10

Pleasant

21 Sep 2025

Joel

The highs:
Courteous staff from the check in to the restaurants and throughout. I commend the staff for being polite and helpful.
The semi formal restaurant I went to for one night was great!

The oks:
The room was outdated but clean, so not too fussy about that. Entertainment nights were ok. Better than nothing. There could be more pools with various heights. Its just one pool that goes in a cirlce thats the same level.

The lows:
The buffet food was a BIG hit and miss. Miss was usually at breakfast. Some of the food were not cooked thoroughly enough and was very hard to chew. The chefs should do better. The fruit drinks tasted diluted. I preferred drinking water.
The place is filled with cats. I dont mind them on the general property, but its a turn off seeing them come through the eating area. The eating area is not in an enclosed space so its easy for them to come in and also for flies to come in as well. Management should really do something about that.
Also the beach and pool area have alot of chairs but few umbrellas. If you want an umbrella, you have to go down early to grab one because those get taken first.

Overall, the experience was just OK.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Clive

The beach area was clean, the room was clean and roomy, Ocean view is good

Business_and_leisure Partner

8/10

Excellent

21 Sep 2025

Jalean

Was good. Nice place for family. The WiFi and drinks could be improved though.

Leisure Family_with_children

8/10

Excellent

20 Sep 2025

Shannon Latoya

Location was amazing, the hotel staffs was phenomenal Tatiana at the buffet did an excellent job in making sure my father-in-law was comfortable and well taken care of. The best part was going over the privite island in the warm blue water to swim with all the fishes. Food choices was great and taste amazing our only issue was the property was a bit outdated which they are currently under renovation so I'm sure within a few months everything should be perfect. Me and my family will return.

Leisure Family

10/10

Exceptional

20 Sep 2025

Sharon

This is my second time staying at this hotel. I was first impressed with the access to the private beach and the small island which is accessible via walking across the shallow waters. The dinning options has a variety of delicious foods. And there are a few different restaurants that you can reserve for the evening for a more formal dining experience. I really enjoyed the hibachi restaurant. The staff is very friendly and at your beckoning call for all your needs. I was sure to bring singles with me to leave tips after every meal and to tip the waiting staff (optional). Something else that I enjoyed was the availability of the water sports which is an additional cost at most other hotels. The rooms are clean. Also, I formy phone in the dining room and remembered it after 1 hour. The staff turned it in to the guest service and I was able to retrieve it.

Leisure Family

2/10

Poor

20 Sep 2025

soukaina

They had no hot water and most of my stay there was no water and cats all over the place and the rooms had bad smell place needs better maintenance and management

4/10

Poor

19 Sep 2025

Rohan

Cats and rodents around the property

Business_and_leisure Family

10/10

Exceptional

19 Sep 2025

Joli

Was a wonderful stay ! We have stayed at the property 3 times now ( twice before when it was holiday inn) and it keeps getting better . We had a special occasion while we were there and the ladies at guest services and manager Rayean went above and beyond for us ! The service was really really top notch .

Leisure Family

10/10

Exceptional

18 Sep 2025

Sandie

The property had great beach access, including a mini private island on the property. We were able to check in hours early and get a room with a better view, no extra cost. Great food options, not just the main buffet. Close drive to the airport and shopping. Despite the renovations, great stay. Would definitely recommend

Leisure Partner

6/10

Pleasant

18 Sep 2025

Akiel

The premises is in located in a good area.
Very convient to amenities.

10/10

Exceptional

17 Sep 2025

Thida

The experience was nice. The staff is friendly and welcoming. The food was great.

10/10

Exceptional

16 Sep 2025

Damien

Good

4/10

Poor

15 Sep 2025

Jovian

Will Never recommend, or visit again. Upon checking in, I was assigned a room on the first floor with a walkout sliding door that lacked proper security. The only locking mechanism was a U-shaped lock that could easily be unhooked from the outside. I requested a different room, I encountered the same issue, three rooms later and still no resolution. All rooms had broken sliding door locks holding them closed with a u-shape sliding door pin. I was offered another room on the third floor in the same building #1. However, despite my specific request (I originally paid for a 1 bedroom ocean view) no double beds. This new room featured double queen beds. After viewing yet another room, only to find gecko like lizards running around, I reached my breaking point. The bellman’s comment regarding my “pickiness” only added to my frustration; stating ( “if it was somebody else, they would have taken one of tha rooms, you too picky. They can only give you rooms based on what you pay and since a basic room you got, that’s what they gon’ give you”) it’s unacceptable to be made to feel this way when I had already indicated willingness to pay for an upgraded room. After about 2.5 hours of waiting and back-and-forth communication, I finally received a room on the opposite side of the building. I believe that regardless of what I paid for my stay, comfort and safety should be very important in any hotel. It's disappointing that your establishment failed to provide either during my visit.

Business Self

2/10

Poor

14 Sep 2025

John

Lots of sea grass in swimming area I know it’s the ocean but around the man made island.
Terrible Buffet lots of food no flavor at all
Rooms in bad shape cats are treated badly

6/10

Pleasant

14 Sep 2025

Mccurvin

2 Days at Catalonia

1. Check in was at 3… when we got there at 1, they checked us in and we could change and get some food. We were grateful for that.
2. The rooms were ok but dated. I know they’re doing some remodeling, so I hope the older side will get a face lift as well. The bathroom was tiny, you couldn’t turn around without bumping into something. The sheets were comfy but there was a little moldy smell (not sure where it was coming from).
3. The beach was AMAZING. Warm water, very inviting. The pool was good as well, just had some mold - needs a little cleaning.
4. The food- Breakfast - AMAZING!! Lunch and dinner were tasty but just ok.
5. The staff - everyone was pleasant.
6. The SPA - very nice. Good massage.
7. I would go back. It’s a nice place, just needs a little TLC.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Ayliah

I had a very fun and relaxing experience with the staff members I highly recommend for anyone to come here and get the experience of awesome hospitality I definitely enjoyed my birthday week with this hotel/ resort. Definitely book!

Leisure Self

4/10

Poor

13 Sep 2025

Gitanjalie

The bathroom was roo small. They were always out of jerk chicken

Leisure Family_with_children

10/10

Exceptional

12 Sep 2025

Corey Orlando

Family friendly

Leisure Family_with_children

10/10

Exceptional

12 Sep 2025

Derrick

Beautiful views, great staff, spa was great, beachfront. Special shout-out to luckisha as she was always greeting us with a smile and so pleasant and upbeat. Promote this woman.

10/10

Exceptional

10 Sep 2025

Kamar

Love everything about my stay

10/10

Exceptional

10 Sep 2025

Brittany

The best resort in Montego Bay the staff are the best ever.

Leisure Family_with_children

10/10

Exceptional

10 Sep 2025

Brittany

Amazing property and staff is spectacular. I can’t wait to go back.

Leisure Family_with_children

6/10

Pleasant

09 Sep 2025

Joni

Staff was not friendly this was my second time the first was way better. My daughter was celebrating her birthday and I made a special request but nothing was done disappointed

Family_with_children

6/10

Pleasant

07 Sep 2025

Jace

Overall we had a great stay, the food was good and the staff was nice. Our room had a pretty distinct smell of mold/cat pee which was yuck. Didn’t completely ruin the experience but definitely wasn’t a great factor. Unlimited part was lovely.staff was eager to fill your cups and get you desert.

Leisure Partner

6/10

Pleasant

03 Sep 2025

Zasia

The owners of this building have really neglected this place. Thenwifi is terrible in the hotel rooms, there is alot of saftey hazards uxh as unlele ground, unstable marble tables and chairs in the smoking area, limited smoking areas, some of the buffet food was cold, surplus flies at the bar, slippery bathroom and hotel room floors, the curtains do not close all the way, rusty towel hangers, outlets falling apart, imaginary IT tech guy. There was a shirt in the room when i arrived so that means the room was not properly cleaned. The bathrrom is way too smalla nd slippery that i fell on my surgery knee. Reservations were required for yheir restaurants however they were never full so it was unnecessary to reserve, on top of the asian restaurant not being open however the lights were on and the door was open, but we were never informed that it was closed prior. The food at the restaurants were subpar; the breakfast had more

10/10

Exceptional

02 Sep 2025

Maureen Olohigbe

I really like that it is close to the airport. Staffs are friendly. l love the nightly shows and parties, and I appreciate that the organization did not close down while the renovation/construction is going on, this makes people still have jobs. This shows that they are a people person. I also like that they are family oriented, I enjoyed seeing kids involved in the shows, and I appreciate when they recognize birthdays of both kids and adults. I learnt that Catalonia has lots of locations in different countries. I will definitely be staying with them again

10/10

Exceptional

02 Sep 2025

Cameel A

The property is very clean

8/10

Excellent

02 Sep 2025

Robin

N/a

Leisure Friends

4/10

Poor

01 Sep 2025

Fernandez

I went to celebrate me and my wife and her mother birthday,my wife is afraid of cats and they have nothing but stray cats running all over the property in restaurants,drinking out pool,walking on beach could not relax on my birthday my wife had panic attack so I had to be on cat patrol all vacation horrible with they had something saying so I could have made informed decision

Leisure Family_with_children

2/10

Poor

29 Aug 2025

Maria Virginia

The property had many cats roaming and spraying furniture, eating off plates, and laying on furniture and waiting by room doors. Also, construction was taking place so it was noisy, dirty, and I could not go out to my patio area. Maid service was slow and they didn’t do a good job cleaning the rooms. Limited restaurants and food wasn’t edible most nights. The beach had two pipes that somehow allowed soapy stuff from hotel to enter water. Entertainment was lacking and repetitive.
Overall, a horrible experience.

Leisure Family

6/10

Pleasant

27 Aug 2025

Clarence

Okay stay even with the construction

Was a bit noisy due to the construction,the shower drain was draining properly and the chester drawer kept rolling open. The balcony door didn't close properly.

4/10

Poor

26 Aug 2025

Christine

Maybe once all the renovations are completed it will be a better stay, housekeeper staff and Ali at the front desk were wonderful

Leisure Partner

10/10

Exceptional

26 Aug 2025

Janice

The property was clean and fresh. Staff constantly sweeping floors/ tending the gardens and pools.

Leisure Partner

4/10

Poor

25 Aug 2025

Alexzandrea

I was Highly disappointed I wanted to do a surprise for my 8 year old daughter birthday which I requested Weeks before, I will not lie the did send a bottle a wine to apologize for the inconvenience.
The food was horrible from the food to dessert, the fruits was not fresh at all, unfortunately my children even agreed I purchased a cake it was beautiful but taste awful. The room service was excellent the waiters was excellent drinks was terrible stick to getting a soda or fountain drink. Bartenders was rude seems like they didn’t want to work and that includes the bartenders inside the facility. I wouldn’t waste my money returning sorry just not worth it.

Business_and_leisure Family_with_children

2/10

Poor

25 Aug 2025

Serge Komi

Honestly did not like anything about that property the food was horrible water keep cutting off no hot to take shower it was all high up showing off about the country first time but will not going back again

Leisure Family

4/10

Poor

24 Aug 2025

Victoria

Property staff was very rude. Glasses and silverware were dirty each night. Warning bring your own silverware. Breakfast was always cold. Dinner was predictable and not much variety. Entertainment was limited. Elevators were \"ALWAYS\" Broken for the whole 5 days were there. The sodas were flat everyday. Don't be fooled by the picture of the island in the ocean its overrated and smaller than it looks. Just choose another resort.

Leisure Partner

6/10

Pleasant

22 Aug 2025

marie

Ocean

6/10

Pleasant

22 Aug 2025

monshia

Lot of food options but this proper needs a lot of remodeling and repairs

Leisure Family

10/10

Exceptional

21 Aug 2025

Suzana

It was grate

Leisure Family

8/10

Excellent

21 Aug 2025

Nelly

Some female waitresses had bad attitudeand to much cat

Friends

10/10

Exceptional

20 Aug 2025

Tawana

Very clean resort

6/10

Pleasant

20 Aug 2025

Margarita

The rooms were “ okay”. The food at the buffet had flies all over the food I can’t believe they don’t have covers for the food. The front desk ladies don’t smile or tell you anything about the restaurants the rooms don’t have anything about the restraints either. No communication at all. Maybe it was just us but we got a pretty cold welcome.

Leisure Partner

8/10

Excellent

16 Aug 2025

Margarita Eden

the property is quiet, and the food is amazing ….

Leisure Family

8/10

Excellent

16 Aug 2025

Wright

Had a great time staying here

10/10

Exceptional

16 Aug 2025

suramys

Excellent in general

Leisure Family

8/10

Excellent

15 Aug 2025

Sadiya

Check in was smooth .. room was cold ….close to airport and experiences… food could have been much better. I know JA food and that was meeeh… beach was great… drinks are crazy strong…overall nice resort for price. Cool runnings tour to Dunns River Falls is a win ! Good time in JA

Leisure Self

8/10

Excellent

15 Aug 2025

Everton

The food much much better now the hotel for right now don’t expect too much it is what it is, housekeeping still doing a fantastic job.

Business_and_leisure Family_with_children

10/10

Exceptional

15 Aug 2025

Denys Oleksandrovych

Cat

8/10

Excellent

14 Aug 2025

taisha

Food waa good many different varieties A+ and comfort was great

Leisure Family

2/10

Poor

14 Aug 2025

Shavar

It was in terrible shape. It was not what I expected from Catalina. The rooms were low budget dirty there was nothing to do the entertainment this week and shallow. The food might’ve been the best thing out of that. The whole experience was just way under my taste level and what I expected, totally unsatisfied and would like to be rectified.

8/10

Excellent

13 Aug 2025

katsiaryna

The WiFi was bad or I would say not working in the room at all. The entertainment for kids was pretty poor. Most focus was on night time bands and music which was pretty much the same every night. I wish they would do some movie nights for kids, or more games. However, my kids really enjoyed the kids club with Serena and Elsa being their teachers.

Leisure Family_with_children

2/10

Poor

12 Aug 2025

Doniesha

Horrible

Family