Name: Gloriana & Spa
Address: 1-2 Sunset Blvd, Montego Bay, 8766, JM

10/10

Exceptional

17 Jul 2026

Mayumi

Access to the pool.and the food!

Self

8/10

Excellent

04 Jul 2026

Sonia

Stated here for 6 days. The atmosphere was great, the food was very good and the staff was very helpful and friendly. The only thing I observed was the place needs a little upgrade more 20th century style.

Family

4/10

Poor

28 Jun 2026

Hemrajie

The tv wasn't working told the front desk they stated that someone will come to check no one came. The bathroom stink like sewer

Partner

8/10

Excellent

09 Jun 2026

Marlon

Staff very friendly felt comfortable

Friends

2/10

Poor

24 May 2026

Alan

No hot water roach in the tub floor was dirty.....save your money

Partner

4/10

Poor

21 Mar 2026

Armando

Worse hotel i have stay in a long time, old hotel not worth the price, kitchen look discuting, no wifi at my room a lot of noice

Self

6/10

Pleasant

21 Feb 2026

timothy

Matches to lite the stove

6/10

Pleasant

20 Feb 2026

timothy

room was good however Wi-Fi was spotty. staff was Curtious and friendly. The only problem was on check in. Stated the did not have room with a kitchen that I paid for. First stated they did not have it, second they stated it was booked. Then when I said I wanted reimbursed or I was calling Travelocity they said here is your key. Still haven’t figured that one out yet. Other wise no complaints. Not the best but definitely not the worst.

Partner

2/10

Poor

19 Feb 2026

Paulette

Room was dirty, dingy and old. Bugs in the room! Did not want to touch anything!! Additionally, there wasn't a proper lock on the door, which was totally unsafe! The only reason I didn't leave, was I literally had nowhere else to stay that night. I would not recommend anyone stay at this hotel!

Self

10/10

Exceptional

13 Feb 2026

Heidi

Staff were amazing
Great location

Self

2/10

Poor

09 Feb 2026

Fayanna

The was dirty and there was no hot water. The person who checked me in was very rude and not very knowledgeable.

Leisure Partner

6/10

Pleasant

03 Jan 2026

Carmen

Honestly they need to improve on their bedding. The bedding was very uncomfortable. . The building is a bit run down too .

Leisure

4/10

Poor

14 Dec 2025

Derrik

Not worth the money, but the service was good. The hotel is very old and not that great.

2/10

Poor

08 Dec 2025

Veronica

Use bleach clean the bathroom get rid of the mold and try to upgrade please is dusty n dirty.

Business Self

8/10

Excellent

07 Dec 2025

Rohan

Everything was nice.

Friends_and_family Family

2/10

Poor

04 Dec 2025

Nicole

This hotel should be removed from Expedia. It’s horrible. They have no hot water. Guest service was terrible. I would never recommend no one to this property. I do understand that they’re recovering from hurricane Melissa, but if you’re not prepared for business, don’t Open!!

6/10

Pleasant

17 Nov 2025

Theresa

I Know Everyone is Suffering During the Hurricane, By Melissa , but Stop Price Gouging!!!! I Won’t Be Back
Here , But Always MBJ Is My Start , I Love it Here . It’s Beautiful, Not All the Business Are The Same .

Leisure Self

2/10

Poor

26 Oct 2025

Damian

Sheets was not clean. Toilets leaking wetting up the bathroom floor

6/10

Pleasant

26 Oct 2025

Petra

The place smell old, bath towels are rough
First time staying there.

Leisure Self

4/10

Poor

30 Sep 2025

JADESOLA

unprofessional staff,stinky,mosquitoes

10/10

Exceptional

31 Aug 2025

James

Perfect location, friendly staff and prices were great!!

Leisure Self

2/10

Poor

21 Aug 2025

odane

Cleaning the pool and having enough staffing would give the place a plus. everything in the shower was falling aprt lots of mosquitos coming from bathroom

Business_and_leisure Family_with_children

8/10

Excellent

17 Aug 2025

SUBHUSHANAM

House keeping average

10/10

Exceptional

10 Jul 2025

Shavonna

Great layover place to stay. I missed me flight and it was very convenience 5 minutes from the airport.

8/10

Excellent

13 Jun 2025

richard

Love the room and pool

Business_and_leisure Self

4/10

Poor

31 May 2025

Rachida

My stay was very disappointed for the price. The room was filled with mosquitoes, the furniture were old, and the room did not smell fresh.

Leisure Self

2/10

Poor

02 May 2025

Amy

It was a quick room, when i was medically evaced off our cruise, super dirty, and not much safety wise to speak of , glad we were only there for 5 hours

Leisure Partner

10/10

Exceptional

29 Apr 2025

Ericia

I like that I was able to book the property easy and fast

4/10

Poor

25 Apr 2025

Jon

No tv sevice

Leisure Partner

2/10

Poor

26 Feb 2025

Lisa

The security scams people and the drivers change cars and threaten my life I am so angry happy to get out alive it was a nightmare

Leisure Self

6/10

Pleasant

07 Feb 2025

Cathy

Property is not maintained and linens are old and worn! Have to wear shoes in rooms flora are so dirty. Menu consists of two maybe three items. Owner is a fantastic lady kitchen staff security and front desk staff are great. Beautiful spot just not maintained. This place should be a hotspot for tourists it is so close to Montego Bays Hip Strip, Drs Cave beach, margaritaville and Coral Cliff gaming lounge and restaurant along with many other attractions.

Leisure Self

6/10

Pleasant

07 Feb 2025

Cathy

Close to the hip strip is its only upsell. I stop here on my last night in Montego Bay due to the convenience of being close to the airport

Leisure Self

6/10

Pleasant

22 Jan 2025

VYRON

The owner was Jen, the staff was & is awesome the property kneed a face lift all around , from inside the rooms to outside the property, but we tolerate it all into a good thing.

Business_and_leisure Family

6/10

Pleasant

04 Jan 2025

Verified traveler

Small issues

Older building the wonderful cleaning staff did what they could
However toilet handle had to giggle so water wouldn't run on.
Middle piece in shower to switch from tub to shower was stuck on shower side.
I called at 9am one day and asked for room service
When i returned to my room at 2pm nothing was done, saw a cleaning staff who came right away.
Who informed me there is only 1 key for my room so i should have left it at reception. Who would know to do that.??
All in all like the staff, however building definitely needs some updates

Partner

6/10

Pleasant

29 Dec 2024

Dellisha

Management customer service is poor

8/10

Excellent

07 Dec 2024

Jennifer

Close to the airport

8/10

Excellent

19 Oct 2024

Tara-Lee

I really enjoyed the pool. Its design and size was perfect for laps to floating and lots of space. Great speakers for music pool side, also!
Food was fantastic and it was a great place to stay.

Leisure Partner

2/10

Poor

10 Oct 2024

Kendric

The property was below a hole in the wall. The patio door was not able to be closed and locked. Poor water pressure. Toilet didn't work properly. Noisy as heck. Couldn't sleep at all.

Employees, behind the desk, weren't polite at all.
Totally bad experience

Business_and_leisure

2/10

Poor

25 Aug 2024

sharon

Do not go

Business Partner

2/10

Poor

25 Aug 2024

sharon

This place is rundown
there are bars on the window
there are leaks in the ceiling
If you want to feel like you are in prison this is the place to be
Would never stay here again

Business Partner

6/10

Pleasant

22 Aug 2024

Karen

Rooms need some cleaning.. doors are a bit ancient... each room needs a safe in it to lock a way valuables.... Overall staff are very nice and work very hard...

6/10

Pleasant

21 Aug 2024

Leslie

Okay

2/10

Poor

31 Jul 2024

Antoine

Just old and dirty

Leisure Friends

10/10

Exceptional

29 Jul 2024

sandra

Nice hotel

Great hotel. I have stayed there many times over the years. Walking distance to the hip strip, to Doctors Cave beach and very close to the airport. less than 10 minutes drive

Friends_and_family Family

2/10

Poor

23 Jul 2024

Kevin

Needs a full new restoration & i deserve a full refund i didn’t sleep well i put the dresser behind the door that’s the type of vibes this hotel gave me.

Partner

2/10

Poor

18 Jul 2024

Nickiesha

This is not a hotel 1, you pay for what you get . The room I got was very dirty . When I went to go in the bathroom there was someone hair in bathroom . At one point the bathroom was not working . The environment is not clean and wants dust . As I say you pay for what you get !! the furnitures is old . The tv has no remote and the just put tv on some thing . Listen it’s terrible !!

Leisure Family

8/10

Excellent

23 Jun 2024

Laura

Had a one night stay due to a flight delay. It was close to the airport and cost 15usd to get there from the airport for me and my hubby. It is convenient and suitable for the night we stayed.

Leisure Partner

6/10

Pleasant

25 May 2024

N

This hotel came in hand as we missed our flight and needed somewhere to stay for the evening. There is a pool and a cook on staff. This is not your all inclusive resort hotel. This is more for people who live locally and just need somewhere to stay while in town.

Family

6/10

Pleasant

28 Apr 2024

Jehnell

The property was ok. It's very old but I guess they're trying to jave a vintage look. Tjere was no warm water in my room, so I'm not sure abt the rest of the hotel

Leisure Family

2/10

Poor

10 Mar 2024

Francois

Very noisy, walls are very thin, staff is unfriendly and indifferent, roaches in the bathtub, dusty and dirty. I had to take a night there due to a flight cancellation, it was the only available hotel. I would have rather stayed at the airport.

Self

4/10

Poor

04 Mar 2024

Dorlan

The truth is the place is old room not clean there was a order coming from my room the bathroom a stink one by experience overall was poor. I will never introduce nobody to that place. I’m sorry, but is the truth.

10/10

Exceptional

13 Feb 2024

Verified traveler

My stay was excellent, room was clean , i had hot water , air conditioniner , staff was polite .

Friends_and_family Family

2/10

Poor

13 Feb 2024

Andrew

This place is run down and dingy. The entire place needs remodeling, renovation, and updated everything. The towels were disgusting and the chair had a big stain in it. I could go on and on but it was very cheap so I guess you get what you pay for. Never the less it's super close to the airport so a little investment in this place could help it generate much more...

Leisure Self

4/10

Poor

12 Feb 2024

Courtney

The electric outlet was loose/ no tv remote,the pool needs cleaning,,,this was was of my Best hotel in Montego Bay but it is loose its Beauty it’s horrible now

6/10

Pleasant

20 Jan 2024

Gary

Layover for 1 night

Room was clean but in need of serious renovation.

2/10

Poor

31 Dec 2023

Lana

I arrived at the property and was told that our reservation was not sent to the property by Expedia and was told to leave the property for two hours until they straighten things out. TV did not work. The toilet did not flush. There was a gap in the balcony door, where the handle was torn out. The bathroom door did not close.. there was no hot water in the bathroom sink. Etc. etc..

Leisure Partner

2/10

Poor

29 Dec 2023

Reginald

The common areas are dark and dingy. The door on the room has a simple lock with no dead bolt or chain, while the Small TV is in cased in rebarb. So they have extreme security for their TV, but nothing for your belongs. It’s unbearably noisy. Street noise out of the sliding door and lounge music blaring from the courtyard. They did not receive my reservations from Orbitz and told me that they dont use Orbits for booking even though I showed them the email. So I was exhausted and tired, so they told me to cancel the two day reservation that I had and pay for a single night. So far no refund. They told me they couldnt do it and to talk to Orbitz. So far. no refund. Besides no safe in the room, I rented a safety deposit box for $5, but it was 3 inches wide, too small to hold my Ipad and other valuables. The lobby shuts down at 10:30, so there is no drinkable water in the room or lobby at that time. Not the best.

Leisure Self

4/10

Poor

19 Nov 2023

Christopher

Dissatisfied

I was so disappointed , the room was not properly clean, there was a couple that stayed in the room before me, their slippers were still there, seems like they were on their moon. There was hair in the bathroom sink. Just disgusting, room need a lot of work . Window curtains need to wash. May I truly believe that they should inspect the room before putting anyone in there. experience was not good.

Self

6/10

Pleasant

12 Nov 2023

Mary

I expected clean usable towels. The towels are thread bare. The sheets were dingy. I used one use sheets to cover the bed. They really need to invest in new linen and towels.

Leisure Self

6/10

Pleasant

04 Nov 2023

mark

No hot water.

Self

10/10

Exceptional

22 Oct 2023

Immacula

Hotel Gloriana is a friendly hotel.
Ms Gloriana and her staff were very friendly.

Leisure Family

10/10

Exceptional

14 Oct 2023

Samuel

The service was on point. Friendly staff and willing to help. Property is clean. I have nothing bad to say about this Hotel. I have been coming to Mobay for 7yrs and have stayed in many hotels. So far this is my favorite and i look forward to staying there on my next trip.

Leisure Friends

2/10

Poor

22 Sep 2023

Courtney

The room I was staying in.. 1201 the A/C was leaking and wet the entire bed even my suitcase and clothes

10/10

Exceptional

05 Sep 2023

LILIAN

1st room the bathroom light/ refrigerater wasn't working and they changed it immediately

Business_and_leisure Family_with_children

4/10

Poor

04 Sep 2023

Courtney

I always stay at this hotel when in Jamaica was beautiful at first ,but now the place is in need of a face lift .the electric outlet in the room was loose and so many other things ##need a lot of maintenance

4/10

Poor

23 Aug 2023

Tiana

don’t book this.

This hotel needs some TLC, make it more comfortable. Looks nothing like the pictures, gives MOTEL. I stayed out and partied just so I wasn’t there for long 😂 wasn’t comfortable at all.

Self

4/10

Poor

16 Aug 2023

Verified traveler

Motel

I reserved a room with one king size bed and settled with what they had remaining. Upon arrival, it took 1 hour to check in because they overbooked the rooms. The airport that day cancelled all their flights, mine included. so all the travelers scrambled to get a room because the airport didn’t allow overnight stay. Many others were turned away that came after us. As we entered the room, housekeeping was leaving from just barely readying the room before we arrived. Thinking back on it, they reception desk delayed our checkin because the room was ready. Keep in mind this was 5:30 in the evening, beyond checkin time. The room has no windows or a peep in the door, the tv was not functional, toilet seat loose, bathroom facet flew off when water turned on, no ventilation in bathroom, sheets were damp.

Friends_and_family Family

4/10

Poor

13 Aug 2023

Ashanta

So I had to stay over night due to the airport cancellation I had 4 big bags if you’re use to all inclusive hotels this is not for you the room was very small the linens was dingy there’s no elevator so you have to go downstairs then upstairs it was crazy but if you just need somewhere to stay just in case ya ppl act up it’s cool and it’s like 10min walk to doctors cave beach and thy have jerk chk spot close to hotel walking and it’s a liquor store right next door so you can get drunk and forget where your at lol… enjoy your stay

Leisure Self

2/10

Poor

10 Aug 2023

James

Had a flight delayed overnight so needed emergency lodging. Hotel was recommended by airport staff. Expedia entry for hotel indicated they had a free shuttle from airport. I called to make arrangements. They asked how I made my reservation. When I said Expedia they said they needed to call me back. After a hour there was no call back. My wife called and was told we would get a call back. After 30 minutes with no call back my wife called and got the same \"we will call you.\" I was clearly concerned, but we walked to the hotel, anyway, as it was close on level ground. We forgot that the walkways would be difficult and there would be lots of mosquitos.

On our arrival at the hotel, the desk personnel said they were overbooked and were not accepting any web reservations and we, along with many others, were told to leave. We looked for other lodging, found none and settled into the airport for the night.

I requested a refund and Expedia called the hotel. Hotel said they had my room and were waiting for me! My personal impression was that with the cancelled flights that the hotel wanted to skip out on the Expedia fees and only do direct bookings, leaving one room available for complaints.

Nothing Expedia did or said gave me that impression, it is strictly mine. Expedia was very prompt and professional in handling the situation. I was told I would receive a full refund, but the refunded amount was short $15, which I am ignoring as part of my education.

Leisure Partner

2/10

Poor

29 Jul 2023

Kevaun

Absolutely terrible. They gave away my room when thought I made reserved it weeks in advance. The staff was so rude as well

6/10

Pleasant

28 Jul 2023

Hilda

Close proximity to events.
No hot water.

Leisure Partner

8/10

Excellent

26 Jul 2023

Marlene

The towels and bed sheets are very old and the pillows are lumpy. Otherwise it was a place to sleep with good vibes and music. Meet a few nice people. Front desk was very abrupt but the restaurant staff was very pleasant.

Leisure Partner

2/10

Poor

22 Jul 2023

Nadine

Horrible service - do not book this hotel. We arrived at the property and our reservation was cancelled without notice. Expedia did an excellent job with finding another hotel.

Leisure Friends

10/10

Exceptional

10 Jul 2023

Conrad

fine

was fine

Friends_and_family Family

10/10

Exceptional

13 Jun 2023

Erika

I loved that it was close to everything! Very nice and professional. Clean and very comfortable. I been to Jamaica over 30 times in the last 13 years . This hotel by far is my favorite and highly recommended