Name: Riu Palace Jamaica - Adults Only - All Inclusive
Address: Rose Hall - Ironshore P.O. Mahoe Bay, Montego Bay, JM

8/10

Excellent

20 Jul 2026

Roderick Donego

The guess elevator steel needed wiping,

Partner

10/10

Exceptional

20 Jul 2026

Edgar George

Great experience at riu palace Montego bay. Staff were keenly responsive and aware of patrons. Hotel was well maintained and was a definite treat from start to finish.

Friends

10/10

Exceptional

19 Jul 2026

Sharice

This all inclusive resort was great. The room that I booked was not the room that they tried to give me at the resort and offered an upgrade to the room that I thought I reserved. They were understanding and let me look at different rooms and the views so that I can decide what room I would like. The upgrade came with extra amenities which I loved, especially the Elite Reaturant!
The food that was served at the buffet was cold/warm, aside from breakfast. The restaurants was great, although they cook the lobster too long making it tough.
The workers was pleasant and friendly. They offered us information and resources.
Expedia was present in the main lobby and helped provide excursion packets which was helpful and affordable.
The rooms was clean twice a day at least. I didn’t like the fact that they kept coming into the room even when we didn’t request the cleaning.
Can not wait to go back!

Partner

10/10

Exceptional

19 Jul 2026

Christian

Rooms and common areas were very clean. Staff was helpful wherever we went, regardless of what department they worked in. The bar areas are very fast and convenient, so you can grab a drink wherever you are without going too far. The food at the buffet was delicious whether you go for breakfast, lunch or dinner. Steakhouse food was also perfect.
The entertainment staff was awesome and always put on a good show for all activities they set up. Felissa (our breakfast waitress) and Gustant (our dinner waiter) were always wonderful and pleasant when we went out for meals. They made us feel at home.
It’s a small resort but you can join the festivities at the neighboring resorts, so there is a lot to see and do. I recommend using the RIU app to check the activities calendar for all 3 resorts. I would definitely recommend this resort.

Partner

10/10

Exceptional

17 Jul 2026

Maria

Great

8/10

Excellent

17 Jul 2026

Kyra

The room was nice and clean. It did have a slight stale smell, but my air freshener took care of that. The shower was amazing.

Partner

6/10

Pleasant

17 Jul 2026

Timothy Victor

I stayed for a week and could never get a chance to eat in one of the restaurants all my meals were in the buffet when I checked in I tried to book for the restaurants and they said it was nothing available all week so there goes all inclusive

Family

10/10

Exceptional

17 Jul 2026

Yoquita

We enjoyed everything here at the Palace! Phenomenal experience!

8/10

Excellent

17 Jul 2026

Lisette

We enjoyed the amenities but were only able to receive them by upgrading to an \"elite club\" status. There should have been more availability at the restaurants as it was impossible to get a reservation at the steakhouse.

Family

6/10

Pleasant

17 Jul 2026

Tige

Rooms are outdated restaurants where booked but at the same they where not that busy buffet was sub par very small beach 24 hr snack bar terrible same food every day my first time at a resort and hopefully next time I will have a better experience

Family

10/10

Exceptional

16 Jul 2026

Senetha

Everything was exceptional. Staff very welcoming, friendly, helpful, and made our vacation a very good time. Only thing I didn’t like was it was bit confusing which restaurants, buffets, and reservation restaurants you can actually use. I think it should be explained when you check in oppose to finding the information on the app. We stayed in the Palace and went for dinner one night at Montego Bay and was told we could only have lunch there. We booked a Steakhouse Reservation to have dinner the last night with the rest of our party who stayed in Reggae and was told we could only use the Steakhouse in The Palace. Things of this nature should be better explained at check in. Other than that everything was phenomenal. Plenty of drinks, food, and entertainment. I will definitely be back.

Family

10/10

Exceptional

15 Jul 2026

KYSHA

Resort was well maintained and all staff was courteous. Food at the buffet was very good. Specially restaurants were good too

Friends

10/10

Exceptional

14 Jul 2026

Brenda

Amazing experience

Partner

6/10

Pleasant

13 Jul 2026

lacey

The common areas of the property itself were nice and clean. The hotel lobby and the rooms are extremely dated!!! Considering all the other RIU properties I’ve stayed at I was very disappointed in this one.
Again, food was average other RIU properties have been much better. The neighboring resort RIU Montego, I wish we would’ve stayed there instead of the Palace.
Also, it was impossible to get dinner reservations at any of the restaurants they were either fully booked or not open before we even arrived. We should’ve been allowed access to use the restaurants at Montego since our resort had no options.

Partner

10/10

Exceptional

12 Jul 2026

Jason

Great

10/10

Exceptional

11 Jul 2026

Alana

All the above10/10

10/10

Exceptional

10 Jul 2026

Gary

Everyone was extremely helpful, and the resort was filled with activities everyday. You don’t have to leave the resort to enjoy yourself. They also allow you to reserve tables at their restaurants in the app. If by any chance you want to leave the resort for activities, you can sign up for excursions, snorkeling, scuba diving, and much more. I definitely had a great time!

6/10

Pleasant

10 Jul 2026

Deborah

The staff was excellent!!! The food was rated #1. Top notch display and plenty of it. I understand RIU Palace is going to be remodeled. We did not care for the decor. Our only disappointment was it is geared more for 25 year olds to maybe 50. No peace during the day and the pool was super crowded. We will not return for this reason. I’m sure everyone had a ball. Thank you RIU for a wonderful Honeymoon week. We CB did meet some wonderful people.

Partner

10/10

Exceptional

09 Jul 2026

Katrina

Very nice resort with amazing food at the buffet!!

Friends

10/10

Exceptional

08 Jul 2026

Ali

The staff was very friendly and the service was excellent

Partner

8/10

Excellent

08 Jul 2026

Shaneka

Great trip but much improvement is needed for the food. It was old every time we ate

Friends

8/10

Excellent

06 Jul 2026

Sheila

Staff at bars and poolside and housekeeping were nice. Front desk staff was very rude and unhelpful with attitude.

Family

10/10

Exceptional

06 Jul 2026

Yanique

Room was very clean and the house keeping staff keeps up with it.. breakfast was awesome whatever you prefer.. staff was amazing.. swim bar was great whatever ever your drink preference…
1 thing i didn’t agree with is make-up on the towels or pillow cases if it get messed up 1st hotel I ever been and this a problem, that’s the only thing i didn’t like, overall everything else was just great…

Partner

10/10

Exceptional

03 Jul 2026

Giftee

Loved my stay at Riu Palace Montego Bay! Beautiful resort, great food and drinks, friendly staff, and a perfect mix of fun and relaxation. Definitely worth the experience and I’d absolutely return.

Family

10/10

Exceptional

02 Jul 2026

linda Khabai

It was a very clean,organized, hotel. I really enjoyed it 👍

10/10

Exceptional

01 Jul 2026

Patricia

The resort as a whole was amazing. Spent my birthday there and was beyond impressed. It was also our first time in Jamaica. Pros, food was great with so many varieties, we were able to reserve spots at the restaurants with no issue. The drinks were strong and really really good. We stayed mostly at the beach where life gaurds, security and other hotel staff are always available to help. Entertainment varied from night to night and there was always something to do. Housekeeping was really good and kept our room clean with adding a small card for my birthday which I appreciated. There are travel agents on property to help book excursions and help you achieve your bucket list. Cons the room was a bit on the older side. We found that it smelled a bit of paint when we go to the room. Mattress was more on the firm side and the pull out couch was even harder. But overall we enjoyed our stay and would 100% come back.

Partner

10/10

Exceptional

01 Jul 2026

Tiasia

Great place to stay 10/10

Partner

6/10

Pleasant

27 Jun 2026

Brenda

I enjoyed my stay at RIU Palace. I particularly enjoyed the access to the other resorts. I however felt watched by security and felt inconvenienced a lot by some staff. It seems a lot is done through app. We didn’t learn how to use it til day 3 when head guy at dinner showed us. Then we had the hand gel hookah and it rained a lot and as I sat at pool at Reggae security approached me when to my left a man was smoking weed and 2 rows in front a women was smoking her hookah both were white but he felt the need to approach me walking past the super strong smell of week. Then we were in Palace pool by Elite building and it started raining so most everyone rain to food place right beside pool it’s like 3:02pm and they refused to serve us and made us run over to aqua lounge. Let’s talks about elite. We paid for the upgrade but it was certainly not worth it and the service that we thought came along with it was not up to par. We couldn’t get reservations or too much of anything with the elite bracelet: one shining star was Japoria at Vogue Bar. She was always pleasant and made great drinks. Let’s revisit me with my hookah with 5% nicotine and flavor. I’m sitting on the beach alone and the chairs still wet and here again security harassing me to move 5 ft literally 2 steps over in the open air to smoking section.. Ridiculous! Would I stay again sure, because we had a good time. Would I upgrade not for service if I did but for that amazing room. But this wouldn’t be my first choice.

Partner

8/10

Excellent

27 Jun 2026

Paul Owen

Some of the staff were amazing however we found the staff at breakfast to be inattentive and felt ignored. The bartenders were all amazing. The resort was very clean. The food was good. The buffet felt like a repeat everyday however the specialty restaurants were amazing. We did the Italian and the steakhouse which were both excellent.

Partner

10/10

Exceptional

27 Jun 2026

Prince A

The number one place to stay. Book RIU Palace and enjoy the other 2 hotel festivities. I will be making a return later this year.

Partner

10/10

Exceptional

26 Jun 2026

Chelsea

We really enjoyed our first time in Jamaica at this resort, plus being able to attend the other two resorts was so nice!!

Friends

10/10

Exceptional

26 Jun 2026

Kathryn

Food was amazing! Views were to die for! Staff were super helpful and friendly!!! Highly recommend. Will be back!!

Friends

10/10

Exceptional

25 Jun 2026

eduardo

La comida no fue de todo mi agrado, especialmente en las noches temáticas en las cuales aproximadamente solo el 30% de la oferta decía relación con el teme del día y el resto era repetición de todos los días.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Frank

The food at the buffet was consistently good, the rotation of the menu was great. The specialty restaurants were serviceable, the real start is the buffet. The entertainment staff were very courteous and fun, the support staff were friendly and very helpful. We loved the full strength drinks served up at the pool bar and the Aqua bar, I would definitely recommend this resort.

Family_with_children

2/10

Poor

25 Jun 2026

Andrea

Worst ever. These people NEVER pick up the phone. Hope you dont have a question about your upcoming trip cause there people are ghosts. You will never see or hear from them. I wish I could leave negative stars for how awful they are.

Partner

10/10

Exceptional

24 Jun 2026

Maurice

Great staff, good food, good people

Partner

8/10

Excellent

22 Jun 2026

Stacey

There could have been more resort activities

Partner

10/10

Exceptional

22 Jun 2026

Lori

Everything was excellent!!! My adult kids and I just got back. Staff was super friendly ~ especially Shonna!!! Such a sweet, smiling, friendly and accommodating young lady. Cant wait to visit again!!!

Family

10/10

Exceptional

20 Jun 2026

Lisa Michelle

Our first time to Jamaica and the all inclusive adult only hotel was the way to go! The staff were genuinely nice and friendly and seemed to care.

Family

10/10

Exceptional

18 Jun 2026

Alysia

The hotel had excellent service. It was clean and the food was delicious. My only complaint was the DJs only played the songs for 5 seconds each. It was very frustrating. Also, I wish they played more variety and some line dances.

Partner

8/10

Excellent

18 Jun 2026

Benjamin Bradley

We had an absolute blast at RIU Palace Montego Bay. Staff, Pool, entertainment, drinks, food, were all really excellent. I only have one issue... The Beds are THE WORST IN THE WORLD. The all have to be destroyed immediately. My neck and back are in complete shambles after trying to sleep on them for a week.

Friends

6/10

Pleasant

17 Jun 2026

Wendy Coleman

Very outdated and food choices were ok

Family

10/10

Exceptional

13 Jun 2026

Keren

food was amazing

Partner

10/10

Exceptional

12 Jun 2026

Angela

The staff in every department , from the check in services to the kitchen and entertainment were all great and made our stay wonderful. We're already planning to come back. Breakfast was great with a wide variety to choose from.

Partner

10/10

Exceptional

12 Jun 2026

Cleopatra

I have nothing but great things to say about the resort, the staff, and my experience. I will definitely be back and huge shoutout to Simone, the GM, for providing me some great insights about the operations and the resilience of her staff. Thank you for a great birthday trip and we will definitely return!

Partner

8/10

Excellent

10 Jun 2026

Richard

My husband and I went there for my birthday, I never liked the fact that my husband and I were told on the same time we checked in that all the restaurants were unavailable for reservations for the three nights we were spending or one of us would have to go for dinner at six thirty pm and the other at seven pm because there was only seating for 1, which didn’t make sense
However we were venting and a staff heard us and we explained the situation and she told us that she would help and she never failed us.
Thanks again Ms Owiesha
All the staffs we made contact with throughout our stay were very pleasant.

Partner

8/10

Excellent

08 Jun 2026

YADIRA PERALTA

In the buffet the food need to cover because the flys are around de food that doesn’t look appetizing

Partner

8/10

Excellent

08 Jun 2026

Raheem

I had a wonderful time

Family

10/10

Exceptional

08 Jun 2026

Robert

Awesome time in Jamaica! Staff was great!

Partner

10/10

Exceptional

08 Jun 2026

Jesenia Rodriguez, Patria

Everyone was very welcoming and willing to make our stay as comfortable as possible.

Family

10/10

Exceptional

06 Jun 2026

Amos

The pros FAR outweighed the cons. The fact that it is a small resort with everything so close together was a HUGE plus. Nothing was more than 50 steps away. The party at the sibling resort was SUPER FUN. The staff were VERY friendly and helpful. The food was DELICIOUS. Restaurants were GREAT. Daytime pool and nighttime evening programs were extremely well done. Even the fact that beach beds are first come first served and not for $$ is AWESOME. Cons? It is very close to the airport (upside is a cheap taxi) so planes do fly out everyday and you see/hear them but never at night. Rooms are a little more Holiday Inn than Hyatt but the resort is going under renovations soon and it will be fab (and probably more expensive so I’d go now!). The weather was amazing in May. The only other annoyance that didn’t ruin anything is that restaurants and buffet only serve wine and soft drinks. You have to go to the bar and bring a mixed drink with you. Not a big deal. Everything is so close it doesn’t matter. That’s it! I say go!

Family

10/10

Exceptional

05 Jun 2026

Charlene

One of the best hotel, I've been in Jamaica because of it's many access..Quick access to the airport, plazas, KFC, local cuisine, taxis, grocery store and more..The staff were amazing, helpful, thoughtful and accommodating..my excursion was canceled and they found immediate resolution which worked out better than the initial activity because it was private instead of a group..So romantic for me and my spouse..Overall the vibe, the food, the mood was everything I needed.. I stayed at the Rui Palace because I wanted a low key vacation but again access to everywhere which for night life Rui Reggae and Rui Montego are the places and they never disappoint...Palace is more for grown adult peaceful, relaxing vibes..I loved every bit of it..Will be going back again but stay at the Reggae..

Partner

10/10

Exceptional

04 Jun 2026

Unique

Everything was perfect!

Family

10/10

Exceptional

04 Jun 2026

Iris

O love everything about this hotel would definitely book with them again

Self

10/10

Exceptional

03 Jun 2026

Rusheena Natiesha

My partner and I had an amazing time .
I really enjoyed the breakfast
The room was clean and very beautiful.
And the staff is welcoming and very helpful.

Thanks RUI ❤️❤️❤️❤️

Partner

10/10

Exceptional

02 Jun 2026

John

Room wasn’t clean the first day, but after that after we said something, it was beautiful elevator was broken for a couple of days, but staff was very happy and helpful and fun! all bartenders were very good they entertainment. Staff was fun.

Partner

10/10

Exceptional

02 Jun 2026

Silvia

The staff were amazing, Xania by the pool bar was excellent. Our stay was relaxing

8/10

Excellent

30 May 2026

DeAnne J

Here’s a polished review you can post:

We recently stayed at the Riu Palace Jamaica in Montego Bay. Overall, our stay was nice, and the staff was generally friendly and accommodating.

One thing that was disappointing was that when we booked, it was advertised that we would have access to the two neighboring Riu properties. However, upon arrival, we learned that there were limitations on what areas and amenities we could actually use. This was not clearly communicated beforehand and was a bit frustrating.

To be honest, after seeing the neighboring Riu Montego Bay property, we wish we had booked there instead. While we were not able to see every room, the property itself appeared more updated, cleaner, and closer to the overall atmosphere and aesthetic we were looking for.

The food was another area where we felt improvements could be made. If you eat at the main dining hall, expect to see many of the same options day after day. There wasn’t a lot of variety, which became repetitive during our stay.

That said, we still enjoyed ourselves and made the best of our trip. The beautiful location, relaxing atmosphere, and friendly staff helped make our vacation enjoyable despite some of the drawbacks.

Partner

8/10

Excellent

28 May 2026

Tamesha

Food was excellent. Better selection of liquor would be nice. Floors in room were not mopped daily. Pools were great. Entertainment was good. Bartenders were phenomenal.

Partner

8/10

Excellent

27 May 2026

Taylor

We were able to go to all the properties. The staff were also very helpful and nice.

10/10

Exceptional

25 May 2026

Sandra

The property was well kept and clean. Very friendly staff. Food was excellent. Non stop entertainment on the resort. Overall 10/10 loved it.

Friends

10/10

Exceptional

25 May 2026

Tonya

Sheldon and the front desk are always welcoming and very helpful. I am a regular and the staff always make me feel at home. The bartenders are great and Archer makes the best drinks. The food is always delicious and there is a variety of options. The RIU Palace Montego Bay is my favorite.

Partner

10/10

Exceptional

24 May 2026

Joanavel

Staff was extremely helpful and welcoming. They respect all visitors and treat them well. Staff even went as far as brining my glasses back to me after I left them at the counter at the bar

8/10

Excellent

21 May 2026

Katherine

Overall excellent vacation. Overall the Staff was awesome especially the bartender’s. Shoutout to Winston at the pool bar and the lovely lady at the cafe who made us excellent iced coffees. Food exceeded our expectations. Very good for an all inclusive especially a RIU.

A few negatives though

1. There is definitely some wear and tear. The shower head and mirror in the bathroom have seen better days (it was clean but definitely needs an update). The mirror had these weird red marks.

2. Not the best experience at Zen. We were sat and our drink orders were taken then we were completely ignored for half an hour. No one took our orders or brought our drinks until the host eventually came to refill our waters and must have sensed our irritation and asked if something was wrong. I explained that it has been half an hour and we were still just waiting for someone to bring our drinks and take our orders.

Family

10/10

Exceptional

21 May 2026

Jacques

The rooms was clean. The staff was very helpful with finding where to go. Food was good. A different theme every night. Entertainment was good as well. Coming back next year!!!

Partner

8/10

Excellent

20 May 2026

Martrice

The resort was beautiful, clean, updated, and spacious.

Family

6/10

Pleasant

18 May 2026

Yvonne

The food was great for an all inclusive.

10/10

Exceptional

18 May 2026

Patti

2nd time here and will probably return again. Everything was great!

Friends

8/10

Excellent

17 May 2026

Frank

Breakfast

Partner

10/10

Exceptional

14 May 2026

cyntia Rivadeneira de

Hotel was Beautiful and clean. Front desk staff was not friendly

Friends

10/10

Exceptional

14 May 2026

Anthony

great service

Partner

10/10

Exceptional

12 May 2026

Brad

Wonderful resort with great food, wonderful people, plenty of fun activities and just a great overall experience! We will definitely be back in the near future! There is nothing I can complain about and the fact you have 3 resorts to explore is tremendous. A little older crowd but fantastic experience!

Partner

10/10

Exceptional

12 May 2026

Darrel

This was our 3rd stay at a Riu but first time at this location. We enjoyed our stay. Thank You

Friends

10/10

Exceptional

11 May 2026

Alissa

The buffet was amazing. Although it was buffet style, it was set up like a fine dining restaurant. The food was delicious. The swim up bar so so much fun. Winston was the best.

Partner

10/10

Exceptional

11 May 2026

LaVon K.

The breakfast bar had a plethora of options. The staff was amazing and readily available.

Ashanti was exceptional… customer care at its best. Camille was thorough with her knowledge of excursions. 10 out of 10!

Family

6/10

Pleasant

10 May 2026

Marven

Needs renovations

Partner

10/10

Exceptional

09 May 2026

Yao Edem

Great place

Self

4/10

Poor

09 May 2026

Priscilla

Rooms are outdated, found 2 roaches, pools were not as clean as they should be, and staff was okay.

Family

10/10

Exceptional

08 May 2026

Erin

First time to Jamaica and we will definitely be back. The Riu made our experience memorable for all the right reasons, the staff was great, they were accommodating and attentive. I loved how there was entertainment every day/night between the resorts you have access to. It made leaving the resort unnecessary, but if you wanted to they had staff there to hold your hand through the process.
The only thing I would change is how late house cleaning comes each time. My husband and I ran into our room being cleaned after 4pm on a couple of occasions. Not a real concern, glad they were there to clean.

Partner

10/10

Exceptional

08 May 2026

Edward

Jerk chicken was awesome!

Partner

10/10

Exceptional

07 May 2026

April L

The staff was phenomenal, as well as the activities and food.

Partner

10/10

Exceptional

07 May 2026

Amalia

Swim up bar

Family

10/10

Exceptional

07 May 2026

Adrienne

The staff are lovely, very friendly and accommodating. We enjoyed the pool activities - shoutout to Genius, Astro and the DJ. The buffet has something for everyone, and our table server took good care of us every morning. The Jamaican BBQ on the beach was a nice touch. The food at Zen was great and the atmosphere and food at Krystal were unique. The white party next door was fun! Bingo at the main bar was good fun and Archer the bartender is great. We had a wonderful time and will be back again sometime!

Partner

8/10

Excellent

06 May 2026

Derrick

The only thing that needs work is the food. The buffet was the same thing for breakfast and lunch with minor changes. The specialty restaurants were nice, but the food was essentially what is in the buffet.

Partner

10/10

Exceptional

05 May 2026

Sherian

The best hotel experience I have had through and through.

Partner

10/10

Exceptional

05 May 2026

Abdul-Malik

I liked the elite dinning area and food choices. I like they offered 24 hour services over there and the food options at the buffet. The service was great people were welcoming and friendly. I didn't like the travel time for the excursion to Jam west 3 hours going and 3 hours back. We weren't told that. I would have enjoyed more activities and entertainment. For the most part we had to walk to another hotel for entertainment.

Family

10/10

Exceptional

04 May 2026

Deetriss

Loved it!! 10/10

10/10

Exceptional

04 May 2026

Audrey

Yes and yes.

Friends

10/10

Exceptional

04 May 2026

Meghan

We absolutely enjoyed staying at this property. The food was really good, especially for an all inclusive. The rooms were clean, and the staff really made this trip memorable.

Family

10/10

Exceptional

04 May 2026

Lexie Andre

AMAZING STAFF! Sheldon at the front desk was so helpful and accommodating. All the staff members were so nice. Jemar in the buffet area is adorable and has great recommendations for Local food, and activities.They remembered your name, every time they saw you. I went for my birthday and they sang happy birthday to me multiple times. The food is amazing. The buffet is simply delicious. It is the best buffet I’ve ever had in my life. All the ingredients are fresh, and organic. We stayed at the palace, which was nice because it was the calmer and the more relaxing of the resort, but we still had access to All 3 resorts. They had a ton of different events, like foam parties, an all white party, disco party, and Michael Jackson tribute. There’s always something to do on the resort day or night, and the staff is very friendly and interactive with the guests. The rooms were clean and had beautiful views of the ocean.

10/10

Exceptional

03 May 2026

Kevin Lamont

The food was great! The staff was friendly and polite. There are some areas that can use some attention (we had a few things in our room that suffered from wear and tear), but by no means a deal breaker. The entertainment was great, and there is a lot to do without leaving the resort. We did though, and enjoyed every minute. We will go back and will most likely stay at the Riu. Lovely vacation!!

Partner

10/10

Exceptional

03 May 2026

Billy

All good

Self

10/10

Exceptional

02 May 2026

Itong

My stay here was nothing short of wonderful.
Will recommend. The food was good, the staff was helpful and friendly. However, the drinks weren’t my favorite but they were flowing. Entertainment was wonderful as well.

Self

6/10

Pleasant

02 May 2026

Amanda

The staff overall was really good , the room our air conditioning was not working like it should until the last day and then had a issue with our room
Key but other than that not bad

Partner

6/10

Pleasant

02 May 2026

Melissa

Elite club not worth the money spent

Friends

6/10

Pleasant

01 May 2026

Brett

A large piece of tile fail of the swim up bar and smashed my foot. RAU didn’t seem to be real concerned with the situation