Big Apple

2/10

Poor

16 Jul 2026

ELFORD

There was nothing about this property that I like, this is not a hotel, I would rather not say what kind of place this is. I booked this property to stay for four nights, I stayed one night and checked out the morning. I think Expedia should take this place of their site, to keep their customers, OVERALL VERY DIRTY, NOT A HOTEL

Self

2/10

Poor

13 Jul 2026

Lavonshae

Hotel is ran down from storm . DO NOT BOOK HERE. No warmor HOT WATER

Friends

4/10

Poor

28 Jun 2026

charmaine

The property is under construction staff or helpful

Self

8/10

Excellent

15 Jun 2026

KHARY

It was a good experience and very convenient

Self

2/10

Poor

29 May 2026

Jolivette

I booked the hotel for colleagues.. Upon passing by the hotel in route to somewhere else, prior to check in time, we could not believe the hotel was even open. The property was extremely unclean, piles of trash, abandoned vehicles etc. I could not let our guests stay there. WE NEVER CHECKED IN.

I do not recommend staying at this hotel until they clean up the property.

Business

2/10

Poor

29 May 2026

Julio

The rooms very uncomfortable, the bathrooms discussing, roaches in the bathroom and sink and toilet terrible, we stay because if we call you guys won’t do anything to fix it or look us for another hotel and if we didn’t stay will be losing my money due to a difficulty of the believes , we just went strait to sleep and use our t-shirts to be able to put our heads on the pillows. . They don’t even check us in or out because the internet issues, so I don’t know how the made business, how they new we have a reservation with out even asking our names, sorry I didn’t respond before because I was very upset with the issue. Thank you

2/10

Poor

20 May 2026

Jordan

O

Partner

4/10

Poor

18 May 2026

Aneita

Linens, sofa chair and bathroom were dirty

Partner

6/10

Pleasant

17 Apr 2026

DUSTIN

So this place is still recovering from the hurricane. It isn't quite there yet but it's one of the best views I've ever seen of a sunset. Good for people not expecting perfection and are reasonable. Great price and an awesome view

Partner

2/10

Poor

04 Apr 2026

Raele L

This was not a hotel. This is a motel, the worst motel the room smell so bad and there were bedbugs on the bed. The doors would not luck the lights don’t work. The widows have a crack in them. The whole hotel looks horrible.I would not recommend anybody to stay there. We didn’t even there, we got there in less than 15 minute. we was out of there and went to another hotel.

Family

2/10

Poor

02 Apr 2026

Audley

Hi was upset, nothing good believe me, no Hot water, no house keeper, one sheet one towel for seven days, no tv, place flooded out, when rain can't come out side water all over, it's was clean no lie,but everything was upside down no good,windows broke out of to put cardboard there, please needed fixing, no good, hi wish I get my money back.

Business

2/10

Poor

30 Mar 2026

Raymond

They need to shot it down

Family_with_children

2/10

Poor

18 Mar 2026

Derrick

Everything was trying to call to reschedule and was wasn’t getting any response

Partner

2/10

Poor

06 Mar 2026

Chiran

Quite unclean bathroom and room. Bathroom sink was leaking, toilet seat had stains on it, and bathroom floor had cracks and ants. Shower was rusty and water sprayed in different directions.

Room’s bed was blocking the entrance and floor had ants. Quite terrible condition

Self

2/10

Poor

05 Mar 2026

Javine

Omg this place is so dirty I went inside of the one of the rooms and instantly I started sneezing my all over my body started inching I called the staff same time and told you and they just imagine an they told me I can’t get a refund I recommend no one go there

8/10

Excellent

02 Mar 2026

Rosemarie

Considering the island has just been badly impacted by Melissa, My stay at the Big Apple was enjoyable. Staff are friendly and accommodating. The views are out of this world beautiful.

Self

8/10

Excellent

18 Feb 2026

Deon

Staff was great 👍 go the extra mile to ensure stay was as smooth as possible.
Room needs some improvement but understandable as the storn was a terrible disaster to the island and its infrastructure and people.
Great location and yes they have WiFi.
Overall was good 👍

Leisure Partner

4/10

Poor

03 Feb 2026

Winston

Staff was helpful and accommodating but Rooms are in desperate need of repairs.

Business_and_leisure Self

2/10

Poor

01 Feb 2026

Dalisa

Wasn’t able to make my trip due to breaking both my last a day before the trip . I notified the hotel multiple times and after no response or refund . Customer service is not the best .

Business_and_leisure Family_with_children

2/10

Poor

21 Jan 2026

Jian

Nothing like what I saw on the net .

Partner

10/10

Exceptional

16 Jan 2026

Cheyenne

I really enjoyed my stay. I have read the other reviews which say odd things given that this is a hotel in a tropical region which just had a hurricane. The hotel was exactly what you would expect for a relaxed tropical experience. If you are looking for a resort that is antiseptic without any of the local flair then go there. This hotel was very safe, and they constantly checked to see if I was happy and if I needed anything at all. With the wifi being down on most of the island they had a backup wifi for anyone who needed it. I will absolutely stay here again. This was exactly the vibe I was looking for and the views were spectacular, the AC strong, the beds comfortable, the staff kind and welcoming, the sounds of the nature better than any white noise to put you to sleep. Ignore the reviews that were clearly looking for something other than a local hotel in the tropics. Walk 5 minutes to the street just above the hotel and have a delicious dinner at peppas with ocean views.

Leisure Self

4/10

Poor

11 Jan 2026

Emrol

The room where I stayed in had a broken window where someone could come through it, there was lots of mosquitoes coming through it that bite my son it wasn’t worth my £75 for the night I would never go there again also there was no hot water and internet in the place

Friends_and_family Family

4/10

Poor

10 Jan 2026

Rebekah

There was ocean view from the balcony. The touch lighted mirror is cute. Some rooms still have dilapidated furniture not suitable to sleep on or use. Toilet paper and hand sanitizer was given upon request and not before. Linen was dingy white with stains. It was hard to tell if towels were clean or just very old and dingy.Bathroom floor needs renovation.

Leisure Family

2/10

Poor

29 Dec 2025

Timoya Rihanna

Do not go there they don’t have any Wi-Fi and they do not address it on the website when when you’re doing booking

They are very unprofessional and very ghetto not safe at all

Leisure Self

10/10

Exceptional

28 Dec 2025

stephen

Staff was awesome we met the owner. New York vibe and staff bent over backwards to help us out with whatever we needed. Would highly recommend!!

Business

4/10

Poor

04 Sep 2025

Robert

Door to room was damaged. TV/WIFI did not work. No means of obtaining food or beverages on the property. Bathroom toilet seat pitted and rusty looking. No shower head in shower. Electical sockets damaged; half of them didn't work. The whole place was run down; in disrepair.
Next time will stay at the HOTEL GRAND A VIEW, across the street.

Leisure Self

2/10

Poor

30 Aug 2025

Denise

It’s old needs updating and looks very unclean reception staff very unhelpful

Leisure

4/10

Poor

25 Jul 2025

Janet

The staff was pleasant and polite.

Leisure Self

2/10

Poor

21 Jul 2025

Ashley

Had to go some where else to stay because the place is dirty and smells awful .Never again

Leisure

10/10

Exceptional

21 Jul 2025

Lueveater

My best

Let's start with the greeting. Don't want to mention that the airlines lost my luggage but it is what it is. Chris and Face helped me to obtain clothes and toiletries due to the fact i had nothing. They made me feel safe and comfortable. The rating chart is too low if i could i wold give them 10 stars. This nice quiet family owned resort is kind and compassionate
They make you feel like you're apart of their family. Thabk you for you kindness.

Self

2/10

Poor

20 Mar 2025

Verified traveler

Terrible stay away!!!!!

I did not stay longer than 10min. I got sick from the strong chemicals used to cover dust, wetness and moldy smell. I was symptomatic after 5min. I visited 2 rooms and none was accommodating. I ask for a refund immediately as advertisement is misleading and inaccurate but both hotlel.com and big apple denied me a refund. Terrible service on big sides. Also they said I request honeymoon sweet and that was inaccurate.

Partner

2/10

Poor

01 Feb 2025

Gabriel

If this is the only hotel you can afford do not even book a trip to Jamaica

2/10

Poor

19 Jan 2025

Andrea

The rooms were very very old and dirty. The sheets and pillow case had stains, couldn't connect to wifi, slippes on watee on the front porch. And no hot water. ,i can go on and on

Leisure Partner

8/10

Excellent

06 Jan 2025

Natalie

Room with a view

Great view from balcony! No food on site but excellent recommendation with Peppers restaurant walking distance block away. Air conditioner was working but did without nevertheless.

Partner

2/10

Poor

04 Jan 2025

Robert J

The room and bathroom was very dirty. I would never come back there or send anyone there. it wasca disgrace to stay there

10/10

Exceptional

11 Aug 2024

Brydell

Staff was friendly & fun. Had a good stay for one night

Leisure Family_with_children

4/10

Poor

05 Aug 2024

Angela

Location and view in the back was good.

Leisure Family

2/10

Poor

04 Aug 2024

Andrew

I hated everything. Nothing was up to standard.

Leisure Family_with_children

4/10

Poor

16 Jul 2024

Sandra

The property has a lot of potential to be great but needs tlc. The sights overlooking Jamaica are breathtaking. The bedding was not clean and the room needs updating.

Leisure Partner

2/10

Poor

09 Jul 2024

Deverton

Big Apple is Bad news
Dirty,Mosquitoes eat you alive
No WiFi they will lie about the WiFi
NO FOOD, I mean no food at all.
Totally rundown, no glass in the window to my room.
Toilet does not work, no water in the face basin
Dangerously exposed electrical cables
Broken smoke alarm
No shower head on shower
Lots of mess in the pool
They promised free shuttle to the airport but the driver will still charge you $3000 when dropped off although the fair is $2000 on chartered taxi and $150 on route taxis.
You won’t see professionally looking staff just two men smoking mariwana.
SOMEONE TRIED TO ENTER MY ROOM AT 2AM THANKFULLY MY DOOR WAS LOCKED.
I didn’t sleep after that
The decision is your but you’ve been warned.

Business_and_leisure Self

2/10

Poor

08 Jul 2024

Charles

I didn’t stay at the property because they had no running water and no air conditioning after the hurricane beryl. I am waiting on a refund from the charges

4/10

Poor

18 Jun 2024

Patrick Brown and Abeba

Hotel needs to be renovated

Business_and_leisure Family_with_children

6/10

Pleasant

22 Mar 2024

Natalie

Difficult to find. Google maps took me to the wrong location.

Business Self

2/10

Poor

16 Mar 2024

Hyung

Sketchy area and very dirty inside and out of property.

4/10

Poor

12 Mar 2024

Oneil

This property is at a great location but it just need some TLC. The staffing is not great and they have no amenities. No security and you park at your own risk.

Business_and_leisure Self

6/10

Pleasant

07 Mar 2024

JILLIAN

PLAYING MUSIC TIL 5AM

Leisure Self

10/10

Exceptional

04 Mar 2024

QUONESHIA

The property was ok you get what you pay for. The staff was very nice and helpful.

Leisure Partner

2/10

Poor

03 Mar 2024

maria l

This has been my worse experience ever and I have been traveling for at least 30 years all over the world. The hotel was dirty. We never received clean linen. The furniture was broken. The bathroom leaked and had broken tiles. There was no dining services, not even coffee. There was a party under our room for 8 hrs. It didnt stop until 4am, after police intervention. There was nothing to recommend it except for the exceptional view and central location.

Business_and_leisure Family

2/10

Poor

29 Feb 2024

maria l

There were so many problems, its difficult to know where to start. The entire property was filthy. Our rooms were never cleaned. We never recieved clean linen in the 6 days of our stay. I received two towels (stained) on day 1 and no other. Garbage was never removed. There are NO dining facilities. Not even coffee, tea or water. Pool was not clean. Bathroom had a leak on the floor that was never attended to. No one could answer any questions. Sunday apparently was party night. Loud Music until 4am. It was eventually turned off by the police. I did not sleep fot 5 days. I would never visit again.

Leisure Family

6/10

Pleasant

26 Feb 2024

Anjean

I like that it's quiet and close to the beach and shops

Business_and_leisure Friends