Altamont West Hotel

Jamaica , Montego Bay (and vicinity)
MONTEGO BAY, 33 Gloucester Avenue
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100 reviews shown

8/10

Excellent

05 Nov 2025

Arriette

The room was okay great customer service. I stayed there during Melissa. I when there on a Monday then everything went downhill cause of Melissa. The building suffered damages and needs to be repaired

Leisure Friends

6/10

Pleasant

05 Nov 2025

John W

Stayed 10/6-10/12. Room was clean and amazing a/c. They have the best taxi mon. Big up to Box! It’s right on the hip strip.

Leisure Family

10/10

Exceptional

25 Oct 2025

angella

Break was so small for the tone load of money they charge ...staff excellent rooms were clean everything was in walking distance beaches. Taxis dining areas. Loved it

Leisure Partner

2/10

Poor

22 Oct 2025

sharon

It was close to the town. The room was decent. The treatment at the dining room extremely horrible the Jamaican breakfast poor choice and quality. For 15.00 1 small fried dumpling, small green banana and teaspoon of callaloo or salt mackerel. Tea was so small and cold. The service lacked enthusiasm. asked for a second cup of tea and was told you have to pay for it. Better off getting your breakfast elsewhere. This place use to be better and quality of food and portion better stay away from ALTAMONTE WEST

Business Self

8/10

Excellent

20 Oct 2025

Shirley

AC very good! Food was not! They run out of the breakfast I want and were very disappointed! They need to do better

Leisure Family

8/10

Excellent

11 Sep 2025

Rajiv

I had a decent room and good check-in experience. Parking was a challenge at one point but if you arrive early you might get a good spot. There’s a club next door so expect the sound to travel a bit and share the additional parking with the patrons. The restaurant was closed for dinner so I had to eat off property. They did however offer breakfast, included in the cost. Overall I slept comfortably.

Business Self

6/10

Pleasant

09 Sep 2025

Tiawayne

Got in from clubbing at 2pm and was locked out of the hotel for an hour because the security was sleeping and no front desk staff was on duty. Untrained staff, zero apologies.

Business_and_leisure Self

8/10

Excellent

07 Sep 2025

Jermaine

Good place to stay if your in the area

8/10

Excellent

05 Sep 2025

Stafford

The breakfast was great.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Antoinette

The customer service exhibited by the receptionists on our arrival and departure was par excellance
The waitress who served us breakfast was v nice friendly and polite. We chose to have a Jamaican breakfast that was artisically arranged,the taste was exquisite but so much food we could not finish it!!!!
The room was aesthically pleasing comfortable and clean
Big up yourself Altamont Montego Bay
Thank you for your positive service
Yours sincerly
A Morgan-Evans

Leisure

10/10

Exceptional

26 Aug 2025

Leila

Had a great time here. It is in walking distance from the beach

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

Shonique

I like the location. Its central and it overlooks the lovely Caribbean ocean.

Business Self

8/10

Excellent

20 Aug 2025

Jacqueline

Excellent breakfast. Hotel appearance and appeal decent for price and location. Staff friendly and professional.

Leisure Family

10/10

Exceptional

15 Aug 2025

Tonnie

This place was perfect. We wanted a not so expensive room for an overnight stay. It was clean and comfortable. The staff was friendly and accommodating. The breakfast was very satisfying and not at all costly. The beach is across the street and souvenir shopping was a short walk. Just be careful crossing the street.

Leisure Friends

8/10

Excellent

13 Aug 2025

Talethea

The staff was super friendly and helpful!! The music from the bar next to the hotel sounded like it was in the room and didn’t end until 4 am.

Business_and_leisure

8/10

Excellent

11 Aug 2025

Ana

Good location near the Hip Strip and the staff was attentive.

Leisure Family

2/10

Poor

11 Aug 2025

MARGO

The only thing that was okay was the room. The luxury room was in fact that for Jamaican standards of course but the service at the front desk was always unprofessional, incompetent & indecent/unfair- TERRIBLE, HORRIBLE EXPERIENCE, every time & the food wasn't consistently good due to different chefs & not everyone working in the restaurant is competent or professional. I would not recommend this property to anyone who believes in receiving outstanding customer service but to each it's own & the way I look- FLAWLESS & high standards, the unnecessary, consistent IGNORANCE I discriminatorily received is power for the course.

Business Self

2/10

Poor

11 Aug 2025

Margo

Business Self

8/10

Excellent

07 Aug 2025

Brian

Clear renovated room with spacious clean immaculate bathroom

10/10

Exceptional

04 Aug 2025

David

My stay (6 days) was great.
My room was quiet and comfortable.
The hotel staff is mostly friendly and helpful.
I loved the beach across the street.
Restaurant suggestion: have a printed ( instead of verbal ) menu.

Leisure Self

4/10

Poor

04 Aug 2025

Will

Staff and security were pleasant but the room was very dated and was not the picture reflected on Expedia. I paid extra for the room I thought I was getting but got something different.

Leisure Self

6/10

Pleasant

03 Aug 2025

leslie

property did not provide bathing essentials and half roll toilet paper

Business_and_leisure Self

10/10

Exceptional

31 Jul 2025

Malakai

Very nice stay

6/10

Pleasant

28 Jul 2025

Alexander

The hotel has no elevator. I thought the clerk would try and give me a first floor room, seeing I am a senior citizen. . She would not even entertain the idea. Just a rough “I can’t change your room”. I was stuck on the third floor climbing stairs regularly in the hot foyer that had no AC. The first morning I had to walk quite a distance to another hotel to get breakfast. Some of Altamont kitchen staff was very impolite.

Leisure Self

6/10

Pleasant

27 Jul 2025

mellernee

Excellent location to the sea, strip and restaurants

Leisure Family

10/10

Exceptional

27 Jul 2025

Verified traveler

The hotel has friendly staff and is in a good location near downtown, beaches, nightlife, and the airport. The rooms were clean with a functional fridge.

Friends_and_family Family

10/10

Exceptional

24 Jul 2025

Aloyw

Nice property and views. I have staid here a few times because of it's close proximity to the airport. The rooms are clean, however the ones closest to the road can be very noisy from the sound of traffic at nights and early mornings.
the

Business_and_leisure Friends

8/10

Excellent

21 Jul 2025

Wendy

My beautiful stay was good apart from the TV not working ..staff was great good everyone. The breakfast was great good.a very wonderful friend staff.will be back there soon.

Leisure Partner

10/10

Exceptional

18 Jul 2025

Cheryl

Friendly staff, great food very accommodating

Leisure Friends

8/10

Excellent

16 Jul 2025

Theressa

6/10

Pleasant

14 Jul 2025

Annette

I arrived at the resort on July 1st. It was pretty much what I paid for nothing fancy. I appreciated the peace and quiet for the most part. However, at one point while I was sleeping, it got a bit noisy outside my room. I think a group of guys were hanging out nearby, and it created quite a disturbance.

Other than that, it was an okay stay. The location was great close to the beach and restaurants. The scenery was beautiful.

Check-in went smoothly, but I did have one issue. When I went to the front desk to ask about breakfast and where the cafeteria was, an employee informed me that breakfast would not be served on the property. Instead, it was being offered at another location just a few minutes’ walk from the hotel. That was disappointing. I’m not sure if it was just for that day or if it’s always like that, but I was turned off by the experience.

After that, I didn’t bother asking again. I simply chose to go off the property and have breakfast elsewhere for the remainder of my stay.

6/10

Pleasant

12 Jul 2025

Ainsley

The property was just ok

Partner

2/10

Poor

30 Jun 2025

althea

Small and not very clean. We were only there for one night. Staff was not very friendly or accommodating.

Leisure Family

10/10

Exceptional

28 Jun 2025

Jacqueline

Nice

10/10

Exceptional

28 Jun 2025

Angelina

Very convenient to alot of places and excursions though the room was not spacious

Business_and_leisure Family_with_children

6/10

Pleasant

27 Jun 2025

Clive

Excellent front office staff. Excellent security officers.
Very POOR waitress. Exceptionally poor waitress

Leisure Family

6/10

Pleasant

24 Jun 2025

Gary

My girlfriend had her jewelry stolen from our room. Beware.

Leisure Partner

10/10

Exceptional

24 Jun 2025

Shonique

I really like the location. It’s central and the ocean is in sight.

Business Self

10/10

Exceptional

22 Jun 2025

Amazing Jamaican owned facility..updated rooms..amazing staff can not say enough about them..this boutique hotel gave the true Jamaican experience..yes theres room for improvements here but if u get past that you'll have an amazing time..its walkable to Harmony Beach free..the strip..KFC..Burger King..Juici Patti..27/27 Club..they have all day security and free parking..kudos to the staff..I will definitely book again

Leisure Self

2/10

Poor

19 Jun 2025

Horace

Was disappointed after encountering beb bugs

Leisure Family

8/10

Excellent

14 Jun 2025

Richard

Good service and food.

Leisure Self

6/10

Pleasant

14 Jun 2025

Phillip

It was a room

Self

4/10

Poor

12 Jun 2025

faith

There was an awful smell in the rooms

Business_and_leisure Family

10/10

Exceptional

17 May 2025

Juliet

Basic but clean with friendly staff. True to description

Leisure Friends

4/10

Poor

10 May 2025

tanisha

Very small and stuffy room. All the noise from the streets and other rooms can be heard as well.

Leisure Friends

10/10

Exceptional

07 May 2025

Carolyn Jeanne

The staff was wonderful and always accommodating. The decor is unique and the rooms are clean and comfortable with a nice tv for nights in. This was my second stay here and will be going back in 4 months!
The best part about the Altamont is the location. Easily walk the hip strip or to downtown MB.
Would recommend! 10/10!

Leisure Self

10/10

Exceptional

07 May 2025

Verified traveler

Although it’s on the hip strip. It was very quiet. Staff is friendly. No complaints

Leisure Partner

10/10

Exceptional

05 May 2025

Chantaye

Honestly for the price I can’t even complain. The staff was amazing…from the front desk to the two men that helped me with my suitcases up and down
The stairs, I’m grateful. I wish the breakfast was at the hotel it self but everything else was great. 10/10

10/10

Exceptional

05 May 2025

Craig

Very comfortable hotel. Nice and clean. The staff is super nice, and extremely helpful.

The airport shuttle driver is trash, however. He charged me $20 US for a ride to the airport; an Uber probably would have cost half that. When I get to the airport, he suddenly doesn't have change for $5000 Jamaican I gave him, despite all of the bills he tried to hide in his pocket. He's trash. Everything else went well.

Business_and_leisure Self

10/10

Exceptional

26 Apr 2025

Michael

Good value for money!

Leisure Friends

10/10

Exceptional

20 Apr 2025

Steven

Business

6/10

Pleasant

20 Apr 2025

Mariuxi

I like how the staff attend

4/10

Poor

11 Apr 2025

Verified traveler

Wouldn't stat again

Nice terrace and view. Rooms were small and the walls were very thin. The hotel is directly across a busy highway and the noise is very loud at night. It is unsafe to cross since the hotel is at a corner. Fine for a quick stay if you are only passing through but certainly not for a long term accommodation. Staff was helpful when asked questions but generally not friendly and seemed put off by tourists. No water available as is standard at most places. You are expected to pay for it.

Friends_and_family Friends

10/10

Exceptional

11 Apr 2025

Christopher

Good

Leisure Family

2/10

Poor

07 Apr 2025

Jonathan

Booked for a work trip for two members of my staff. Booked two rooms and unfortunately both rooms had an off-putting smell and made the stay very uncomfortable.

Business

10/10

Exceptional

30 Mar 2025

Vasquizze

Everyone were very nice there, and the price was very afordable

8/10

Excellent

28 Mar 2025

Gillian SharpeNatalie Gail

The breakfast was excellent

Business Self

10/10

Exceptional

21 Mar 2025

Kurt

Such great staff! The staff was kind, friendly and helpful. I had a great stay.

Business_and_leisure Self

4/10

Poor

15 Mar 2025

Jerry

First off there was not a working phone in the room therefore anytime we needed something we had to go downstairs to the front desk. We were told it was because of some work being done and the phones were dodwn. Likewise, the TV didn't work. On Saturday night around 10 PM someone had to come up and try to get the TV working. This took 1/2 hour and he ended up calling someone. After he came back it took another 15 min. to get it working. By then it was time to go to sleep. Also no clock! The shower had a weak stream and the shower handle was loose so we had to work with it to get the right temperature. I mentioned it to the front desk and I was told no one was available to fix it until Sunday. Sunday came and went and it still wasn't fixed. We also put in a wake up call for 3 AM as we had to get ready for the taxi who was coming at 4:30 AM to take us to the airport. At 4:15 someone knocked on the door to tell us the taxi was there and he said he was told the wake up call was for 4:30. We went on vacation to destress only to be more stressed.

Leisure Partner

10/10

Exceptional

14 Mar 2025

DONALD

The staff is a 10 and by far the best asset of this property. Breakfast was amazing, however if you are late getting t breakfast you may miss the local meal which is like a dinner in the morning. Breakfast is highly recommended. The property is off the main strip and can be noisy at times. I would stay here again because of the staf and the breakfast

Leisure Self

10/10

Exceptional

14 Mar 2025

Sydney

This property is reasonably priced and offers relatively good service.

Business Self

8/10

Excellent

09 Mar 2025

Aloyw

The view from the veranda was awesome. We sat there and watched the sunset over the ocean
It was lovely.

Leisure Friends

10/10

Exceptional

07 Mar 2025

Lynnzee

Love!!!

I booked this for 3 nights, location was great, Marcia was amazing. Most of the staff minus one girl was so nice and helpful. Quiet, pool was good, its shaped weird and i scraped my elbow lol. Food was good, better drink selection than some of the other hotels. View is great, across from a public beach, so you didnt have to pay to access it. Starbucks, burger king, KFC, Juixy patties, ice cream, casino, margarita ville, night clubs, all within walking distance.

Partner

6/10

Pleasant

06 Mar 2025

Duran

Nice place for an overnight stay , very close to the beach , with a great view at sunset

Business Self

6/10

Pleasant

02 Mar 2025

Maxime

front desk staff could be more transparent about their check in delay. At 3pm we were told to wait 5min for our room to be ready but ended up waiting over 1h. Staff said they were fully booked the night before but there was practically no one around. They were getting some IT work done at the time, and needed access to the rooms. They could of been more transparent and accommodating about that. All we wanted to do was unpack our stuff to enjoy our last day in Jamaica.

Leisure Partner

8/10

Excellent

27 Feb 2025

Bobbi

It’s just a tough parking lot to get in and out of, there’s not exactly anything they can do about it, space is at a premium.

Leisure Partner

10/10

Exceptional

25 Feb 2025

Natalie V

Good Location .

Have stayed in the past. Great location close to Margaritaville. Harmony Park. Shopping. Free Jamaica breakfast. Good deal!

Partner

8/10

Excellent

24 Feb 2025

Pauline

Value for price paid. The location was convenient for our business trip and for dining options.The room had sufficient amenities. Having a larger table and bedside mats would be appreciated.
The bathroom facilities were in good working condition and quite easy to maneuver.
Will consider future stays.

Business Partner

6/10

Pleasant

08 Feb 2025

Patria-Kaye

8/10

Excellent

06 Feb 2025

Derrick Andrews. Shauna kay

Property was safe and close to shopping areas and Beaches

Leisure

8/10

Excellent

27 Jan 2025

Marcia

Location is amazing but they need to update their furniture

Leisure Partner

8/10

Excellent

23 Jan 2025

Nancy

I feel for the price you get what you pay for and more. The only things I think need to be addressed is the cleaning of the pool needs to be done more often and safety to who comes in and out of the property could be better. Overall though I was pleasantly surprised and I would stay there again due to the location. It was noisy but if you want quiet you shouldnt stay on the stripe.

Leisure

10/10

Exceptional

21 Jan 2025

Sandra P

Great location .

6/10

Pleasant

20 Jan 2025

Ricky

The location was the key for us, it’s near the beach and close to our favorite restaurant. What I didn’t like was that while paying for the package they said that if we add $8 more we would have access to the spa. Upon arrival there were no spa and the hotel was not aware of such transaction, and said we have to contact Expedia regarding same. There was only an independent shop that you have to pay separately for a manicure or pedicure. Now Expedia is giving us the runaround and won’t give us back our $8. So if you are book, please don’t be fooled by Expedia.

4/10

Poor

06 Jan 2025

Louis

Hotel is located on a very busy noisy street. It's across the street from a public beach (with lots of garbage) but crossing the street is hazardous. It's walking distance to the hip strip, Doctor's Cave Beach
There's always loud music from the spa or the bar next door so be sure to bring ear plugs.

We didn't have any hot water for the first 2 days of our stay. I would have appreciated the staff to inform us of the issue at check-in. No compensation was given for the situation. Even once resolved, the water pressure was low.

Most staff members are pleasant and friendly but a few appear to be annoyed at the presence of guests.

Be sure to securely close lock your room door and use the in-room safe. A man tried to come into our room while we were there, when confronted he said he had the wrong room.. but an instant later asked if I could 'help him'. He then roamed elsewhere and sat in the lounge area. When informed of his presence, the hotel staff escorted him out.

The room was small and could use some freshen up. The bathroom door didn't close completely and we had to remind the staff a few times to bring us clean towels after they took away the dirty ones.

The included breakfast is convenient, basic and rather small.

Leisure Family

8/10

Excellent

04 Jan 2025

Micheala

The VIEW

The highlight of my stay was the beach across the street. Check in went smooth & the whole staff was so pleasant and professional. Thank you Altamont staff for making my stay relaxing and safe 💜

Self

10/10

Exceptional

31 Dec 2024

Janice

I came for a funeral and was not really caring about the place i stayed at. But the hotel was beautiful, so quaint and comfortable. The room was big and the AC was fantastic. The housekeepers did such a good job keeping the rooms and public spaces clean. The included breakfast was great the 3 times i had it. The staff were all nice and polite. I would definitely go back again.

Leisure Partner

6/10

Pleasant

31 Dec 2024

ROSEMARIE

Should have chose a different room..didn’t like the cleaning agents. Room smelled too strong upon entering.love the proximity to the beach and food spots…beds were very squeaky

Leisure

8/10

Excellent

19 Nov 2024

Deborah

Hotel is a very nice boutique hotel. Great location. Hotel is 2 minute walk from the Hip Strip. It’s right across from the beach. In walking distance of the souvenir stores, restaurants, clubs & casino. Free Jamaican or international breakfast. Rooms are updated and very clean. Exceptional staff. I’ve stayed here many times and never had a bad experience. I recommend this hotel!

Leisure Family

6/10

Pleasant

18 Nov 2024

Shelita

The guest hpuse is clean but somewhat outdated. The staff was ok. They offer free breakfast.

Leisure Self

8/10

Excellent

05 Nov 2024

Shonique

Great location, parking available and you can access the hip strip easily.

Business Self

2/10

Poor

22 Oct 2024

Sara-Ann

There is a night club in close proximity to the hotel. On the weekend, the music is heard through the walls.

Leisure Self

10/10

Exceptional

01 Oct 2024

Shonique

Great location coupled with friendly and welcoming staff. Clean space overlooking the ocean.

Business Self

10/10

Exceptional

17 Sep 2024

Dwayne

The property was exactly what we were looking for; no bells and whistles, but great staff, awesome Jamaican breakfasts, and convenient for walking and being with the locals.

Leisure Partner

6/10

Pleasant

15 Aug 2024

Shonique

Altamont is a convenient hotel at a great location overlooking the ocean. It's clean and simple.

Business Self

10/10

Exceptional

27 Jul 2024

Neil

8/10

Excellent

24 Jul 2024

Bryce

Location

10/10

Exceptional

13 Jul 2024

Karlene

Great service.

The ladies at the front desk were exceptional. Fast and friendly service. Had to extend my stay and they were very professional and helpful.

Friends_and_family Friends

10/10

Exceptional

02 Jul 2024

Shonique

Great convenient hotel. Close to everything central.

Business Self

10/10

Exceptional

02 Jul 2024

Verified traveler

It was relaxing. Street noise was a little too loud.

Friends_and_family Friends

8/10

Excellent

25 Jun 2024

Neil

Staff is easy to deal with. Good breakfast.

Business Self

8/10

Excellent

16 Jun 2024

Velda

Great hospitality, nice friendly staff. Efficient and helpful.
Front desk supervisor is just a wonderful and helpful person

Business_and_leisure Family

10/10

Exceptional

28 May 2024

Shonique

I like it’s convenient location, the ease of checking in and that the property faces the ocean.

Business Self

4/10

Poor

23 Apr 2024

leonie

Property was old bed makes a lot of noise street noise, doors are not sealed double pain window is of no use if the doors need sealed Air just going out. The property needs help did not worth the price breakfast was fine towels sre old room smells as if it was looked up gor awhile. I would never recommend.

Business

10/10

Exceptional

21 Apr 2024

lucy

Thank you so much for your services, we enjoyed our stay at AWH.

Leisure Family_with_children

10/10

Exceptional

21 Apr 2024

Sefton

Altamont West is located centrally to the Montego Bay Hip Strip, Beaches and walking distance to Downtown Montego. Pelican Grill restaurant, Margaritaville Club, Coral Cliff Entertainment and Doctor’s Cave beach are all in convenient walking distance. In addition there are multiple souvenir shops located along the Strip for shopping.

Leisure

8/10

Excellent

16 Apr 2024

Shonique

My stay was great. Room was clean.
Ocean view and located close to pretty much everything that’s needed.

Business Self

10/10

Exceptional

05 Mar 2024

Abiola

It was safe and just need a facelift

Leisure Partner

2/10

Poor

26 Feb 2024

carlota

Room looked nothing like the ones online on their website. Room was clean but looked dated. No hot water in shower. We showered 2 days in ice cold water before we left early for another hotel. NOISY....the traffic passing by the hotel is loud and you can hear it in the room all night. Bikers and cars zooming by all night. but worst is a night club next door plays music allllll night until 4 am. The speakers from the club sounded like they were laying in the bed beside me. The dj would interupt the music and talk to the audience all night. After night two i used their wifi which works well and booked my self and children into another hotel which was all inclusive. If you want comfort go to an all inclusive especially with children. If you just need a room to sleep at night then this is a good spot besides the loud noise. Free breakfast was good. Tasted good. You have a Choice between jamaican or american breakfast. Lobby is open to the breeze. Cool but mosquitos were biting us when we sit out there. Pool was dirty and looked like it needed cleaning. At night there is nothing going on here and if you order dinner from them you gonna pay 25.00 us dollars minimum per person and it was not good. Rice and peas was extra soft. Curry goat had no flavor. This is a good stay if you are on a budget and need somewhere just to sleep. No elevators. Watched elderly couple struggle to go up stairs to get breakfast. They stop to rest on stairs. Ac in room was good. Security present.

Leisure

10/10

Exceptional

21 Feb 2024

Loraine

Quint and simple stay by the sea ,in mobay

Very good.Especially the cultural breakfast.Staff friendly and attentive.💜💜💜💜💜

Partner