Name: Dreams Rose Hall Resort & Spa - All Inclusive
Address: Rose Hall Main Road, Montego Bay, JM

10/10

Exceptional

15 Jan 2026

Vanessa

All was good

Leisure Self

10/10

Exceptional

03 Jan 2026

Shamella

Great

Leisure Partner

6/10

Pleasant

25 Nov 2025

Geno

The

10/10

Exceptional

24 Nov 2025

Colleen

Pool was enjoyable and not crowded. Food excellent. Would spend a whole week there and i dont really like all inclusive hotels.

Leisure Family_with_children

8/10

Excellent

20 Nov 2025

Richard

All was ok.

10/10

Exceptional

12 Nov 2025

Marcus

I would say the hospitality from the entire work staff was impeccable, even though we were there at possibly the worst time in history during hurricane Melissa the staff made sure that everyone was safe and well taken care of outside of the fact of us not having any running water or air-conditioning. We had food and shelter. The resort also make sure logistically that everything was accommodated for.

Leisure Family

6/10

Pleasant

10 Nov 2025

Raniya

I loved everything besides the fact that all of the restaurants and dining halls closed early. There was no 24/7 dining besides room service which had a very limited menu and they CHARGED $10 for delivery to the room each order. Same thing with the bars, no late night bar they all close BEFORE midnight. For anyone who likes to take mid day naps to recharge then come back out later this would not be the place for you because everything is closed by 6/6:30pm. Outside of this everything else was really nice.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Mechanda Melinda

Awesome staff and the food was delicious.

Leisure Family_with_children

6/10

Pleasant

02 Nov 2025

Kevan

The rooms were very small and need updating.. the food at every restaurant was excellent.

Leisure Family

4/10

Poor

01 Nov 2025

Sarah

The staff is great, but you can tell they are under paid and over worked. The hotel needs major upkeep, ie peeling walls, holes in ceiling, dirty carpet, broken door handles that pinches your skin once it falls off. There was food poisoning with several guests vomiting from the cold bar at the buffet. The restaurants are nice. The menu is great with local cuisine. I was disappointed that they charged $159/day/guest during hurricane Melissa. I was already scheduled to leave a day before the hurricane officially began, but this shows this hotel has little humanity. I pray they allowed the locals to shelter there at no charge.

10/10

Exceptional

31 Oct 2025

Jolin

Great staff and beautiful property.

Leisure Family

10/10

Exceptional

25 Oct 2025

Mrs Paulette

The room was clean, every day the meals provided was delicious, freshly made and served with pride. The staff gave excellent customer service, genuine friendly, helpful and kind.

Partner

2/10

Poor

24 Oct 2025

Josuanny

Worst resort I’ve ever been to. DO NOT BOOK HERE! The food was terrible, I stayed for 5 days & was surviving on the jerk chicken restaurant & beef patties during my whole stay. The whole resort is very outdated & unkept. I always try to research as much as I can before I book anything & for this resort in particular I saw many good reviews & that’s why I decided to book but it was a terrible idea. As soon as we got to the hotel we tried to contact Expedia to give us a refund for us to be able to book at a different resort but all they offered was a $50 dollar credit. I would never book here again. Worst experience ever to the point we didn’t want to leave the room. The whole resort smells bad, the staff is unsanitary, the buffet is very limited & the restaurants are horrible, I’m not a picky eater & the food was so bad. Around the beach area you had people smoking weed & even their own workers tried to sell you weed. This trip was not what I expected. I feel like I wasted my time & money. Very disappointed. We were limited on options & all we was offered was a $50 key cash credit that won’t be available until 3 days after our trips ends 0/10

Leisure Partner

2/10

Poor

23 Oct 2025

Ariel

Management was not accommodating at all power outages

10/10

Exceptional

22 Oct 2025

Hakeem

Amazing resort. Friendly welcoming staff. The food was spot on and well seasoned unlike other resorts you can tell the buffet ensures true local flavors. The pillows were very soft and comfortable and hotel isnt but 15-20 min from the airport. No complaints wonderful stay.

Partner

10/10

Exceptional

22 Oct 2025

oneil

MR SPENCE AT THE FRONT DESK DID AN EXCEPTIONAL JOB BY ASSITING ME AND ENSURING MY STAY WAS EXCEPTIONAL GOOD AT DREAMS.THE STAFF WAS AMAZING AND FRIENDLY GOOD JOB GUYS KEEP UP THE GOOD WORK.

4/10

Poor

21 Oct 2025

Jennifer

There were times when NOTHING was available to eat or drink. The buffet had the same items the entire 7 days we were there, nothing different. Restaurants all closed and opened at the same time leaving nowhere in between.
Going to check out, ended up in the check in line because they are not marked and stood there over an hour almost missing our taxi to the airport. Hotel could use serious up grading, only one elevator to upper floors on each end. Making people check towels in and out at an all inclusive resort is really a pain, what are we going to do with them??????? Also, it's ALL INCLUSIVE, why do you need my room number for everything? And as far as the all inclusive, it is only all inclusive if you do not smoke! The Smoke Police as I came to call them for the last week complain NO MATTER WHERE YOU SMOKE, that it is a \"family resort\", well I didn't bring my family, and I do smoke, so where is my inclusion. Will not be going back here.... to many rules, regulations, and just all around lacking on any customer service.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Naila

Greay staff 😀

Leisure Friends

6/10

Pleasant

20 Oct 2025

Tabia

I main dining hall could do with better lighting and a more Effie set up for food stations for easier flow of guests.

Leisure Family

10/10

Exceptional

19 Oct 2025

James Edward

Emails to property went unanswered over a 2 week period.

Numerous attempts were made to contact property

Leisure Partner

6/10

Pleasant

18 Oct 2025

Denanauth

location for perfect for our stay. close the airport and next door to the golf course. The overall stay was good. Food, beverage, activities, room, amenities, staff courtesy and helpfulness were above average. The resort need to be renovated and modernized.

Leisure Self

8/10

Excellent

18 Oct 2025

Calsel A.

The housekeeping staff were amazing especially Miss Paulette. I was not in need of anything. The beach was kept clean and lovely two thumbs up to Oneal. The front desk were amazing. Thank you Brianna and Denny at fresh was great. Wonderful staff that's why we come back each year.

Friends_and_family Friends

10/10

Exceptional

18 Oct 2025

Savonda

Everything was perfect

8/10

Excellent

16 Oct 2025

Adrian

The property has changed from my previous visits. The staff is friendly, the rooms are clean and the spa was excellent. Had to adjust to everything having a set time since the property has changed from Hilton to Hyatt. Overall still a nice property and would visit again

Leisure Family

8/10

Excellent

15 Oct 2025

Merelyne

I love how friendly and helpful the staff were and the property is very clean.

Leisure Family

10/10

Exceptional

14 Oct 2025

Michael

Staff

The staff were excellent. Everyone was very nice. The room was clean. The food at the buffet was very good.

Friends_and_family Friends

10/10

Exceptional

14 Oct 2025

Taneesha

Liked the entertainment at nights. Warm, interactive and friendly atmosphere!

Business_and_leisure Family

10/10

Exceptional

13 Oct 2025

Herman

The swim up bar along with the entire resort experience was simply outstanding!

Leisure Friends

8/10

Excellent

13 Oct 2025

CaPrice

This resort needs signs posted. The rooms should have welcome packet with a map of the resort, times of all of the dining options and information about the hotel like check out times, pool party times etc. The spa is way to expensive to have towels for face covers. The material was rough and had a smell. Im interested to see what it will look like after the remodel.

Leisure Self

10/10

Exceptional

12 Oct 2025

Marie

f you are traveling with family or kids, or want a resort with lots of on-site amenities (water park, spa, beach, etc.), this hotel delivers quite well, with strong positives in location, staff helpfulness, and activities.

Self

6/10

Pleasant

10 Oct 2025

Michael

No entertainment nothing to do but sit at the pool or beach

Leisure Partner

10/10

Exceptional

07 Oct 2025

Carese

staff

Business_and_leisure

10/10

Exceptional

07 Oct 2025

Albert Jonuel

Everything was nice

10/10

Exceptional

07 Oct 2025

natalee

Ocean view was very lovely will definitely be going back

Leisure

10/10

Exceptional

04 Oct 2025

Tonya

Ocean view was amazing, staff was amazing and welcoming!

Leisure Partner

8/10

Excellent

02 Oct 2025

Dominic Oliveros

Boring entertainment

Leisure Partner

10/10

Exceptional

02 Oct 2025

Nakia

The staff was excellent. The room great. Resort had a lot of entertainment. We loved it there. Food was great.

Leisure Partner

4/10

Poor

30 Sep 2025

Bertha

Would not stay here again

Leisure Friends

4/10

Poor

30 Sep 2025

Jacqueline

Na

Leisure Self

10/10

Exceptional

30 Sep 2025

Jacquetta

Property clean, good food, friendly, courteous and helpful staff. Not a big fan of the Italian restaurant, but had a variety of choices that was tasty. I would r commend this resort any day all day and.

Great for family

10/10

Exceptional

30 Sep 2025

Crystal

Resort exceeded my expectations. Food was delicious. Staff was attentive. Lazy river was fun.

Leisure Family

10/10

Exceptional

29 Sep 2025

Andrea

Great resort

Leisure Partner

10/10

Exceptional

29 Sep 2025

Roger

Highly recommended

10/10

Exceptional

29 Sep 2025

romain

Clean room. Nice view

10/10

Exceptional

28 Sep 2025

Catherine Maria

The property was beautifully kept and the views amazing! It was not overly crowded during Sept. The staff was friendly. Plenty of entertainment. Could have used another restaurant with indoor seating but the food was good..

Leisure Family

8/10

Excellent

28 Sep 2025

Simone

Did a solo travel, and im truly surprised how the staff continuously checked in on me. The staff is amazing. If your reading this, make sure to tip them. They deserve it. Trust me

Leisure Self

6/10

Pleasant

28 Sep 2025

Gerald

Very nice beach and outside area very nice. some of the rooms were not fully operational no hot water and no telephone. Staff did their best to correct the problem .

Business_and_leisure Family

10/10

Exceptional

27 Sep 2025

April Jean Griffith

Great experience!

Leisure

10/10

Exceptional

26 Sep 2025

Dawn

All the hotel staff were friendly and helpful but particularly want to mention Renardo hotel front desk who went out of his way to ensure our stay was an amazing experience.

8/10

Excellent

24 Sep 2025

Shyfierah

Very nice staff. The food was okay at buffet but private dinner on beach food was deliciousssssss (extra cost). The hotel was a little outdated but besides that everything was good.

Leisure Friends

10/10

Exceptional

23 Sep 2025

Jhania

I really enjoyed my stay!

Friends

8/10

Excellent

22 Sep 2025

Marcella

Check-in was scheduled for 4 pm, but unfortunately, our room wasn’t ready until 6 pm. To their credit, the hotel made up for this by offering us a complimentary late check-out (normally charged at about $50 USD per hour), which was appreciated.

The facilities overall were clean and well maintained. However, the spa was missing a sauna and steam room, which was a bit disappointing.

Food was mixed. The Italian restaurant was a highlight with very enjoyable meals. The buffet had a decent selection, but many items were served warm or even cold instead of hot, which took away from the experience.

The restaurant staff were excellent — very friendly and often went above and beyond to accommodate requests, which really stood out.

Entertainment was varied. The DJ played throughout, but the music selection could have covered a wider range of genres. On the other hand, the poolside entertainment was fantastic, and the lazy river/tube pool was a lot of fun — we ended up spending a full day just relaxing there.

Rooms were decent and clean. The bathrooms felt a little dated but were well maintained.

Overall, it was a comfortable stay with some memorable highlights, though there are a few areas where the experience could be improved.

Leisure Friends

10/10

Exceptional

22 Sep 2025

Charlene

The staff was polite & welcoming and very accommodating. Mangoes resort restaurant was my everyday go to and the waitress Kiesha provided an Exceptional dinning experience with her pleasant personality & positive energy. The rooms were clean and beds were super comfortable. The food at all the onsite restaurants were incredible, the Rum Factory restaurant was my favorite. Overall I had a great experience at Dreams Rosehall & will return again.

Leisure Friends

10/10

Exceptional

21 Sep 2025

Harry Christopher

Great experience and good price. Staff is respectful and u get treated well

Business_and_leisure Self

4/10

Poor

20 Sep 2025

Carina

Altho the stay was enjoyable as i was there with family i just believe the resort is a a little dated

Leisure Family

4/10

Poor

20 Sep 2025

Andreena

Not much to do. No power for almost an entire day

8/10

Excellent

20 Sep 2025

Sajeda

Friendly people. Restaurant food is not that good. could be better

Leisure Family

10/10

Exceptional

19 Sep 2025

VICTOR R.

Excellent stay will be back

8/10

Excellent

19 Sep 2025

Zorina

The staff was amazing and helpful. Shout out to rochel/rachel she helped us through our blackout on Monday along with Ashley both from the front desk.

The rooms need a lil update and a swim up bar would be great by the large pool

Leisure Family

8/10

Excellent

19 Sep 2025

L

Loved the variety of things to do. Clean and beautiful environment. The internet sucks! Enjoyed my time there but couldn’t get in touch with my family in the states to check on them. Food was pretty good.

Leisure Partner

10/10

Exceptional

17 Sep 2025

Nataki Damali

had a great time at Dreams Rose Hall....booked 4 nights and had so much fun, i extended 7 more nights! wonderful food variety, awesome spa, very clean, GREAT activities and entertainment ALL DAY, great location....close to mbj airport, shopping, and excursions! fun & friendly staff...good value...already planning a return!

Leisure Self

10/10

Exceptional

14 Sep 2025

Adele

Staffs were very pleasant and helpful, drink and food options were great didn’t have to make reservations for dinner but it was easy and ran smooth. Would definitely visit again

Leisure

8/10

Excellent

14 Sep 2025

Chelsea Ann

It’s okay for me and my son we have a good time no complain, we were treated with love n respect from our own❤️

Leisure Family

6/10

Pleasant

12 Sep 2025

Nadia

My initial room had several defects. However the night manager Huntley made good and ensured we were relocated to a better room. Thw service before under the Hilton was top tier. This is my 3rd stay in 1 year and this last time under the new Hyatt brand was a disappointment. The food and drinks were below thw norm standard. The staff is still the best part of this hotel but it needs some changes to stay top tier.

Leisure Family_with_children

10/10

Exceptional

12 Sep 2025

Ben David

Love the spa, need to take advantage of this paid for 6 spas it was that good.

Leisure Family_with_children

10/10

Exceptional

09 Sep 2025

Joseph

The variety of restaurants was great, and also had fantastic entertainment throughout the day.

Leisure Family_with_children

6/10

Pleasant

08 Sep 2025

Shoshanna

The staff were wonderful and the nighttime entertainment was excellent. However, the stay overall was disappointing. My room was very noisy due to adjoining guests, street traffic, a loud AC unit, and daytime entertainment by the waterpark. Essentials like an ironing board were missing, and the bathroom felt very dated. Buffet dining was underwhelming, with the exception of the Jamaican cuisine night. Most concerning was a serious security breach with my room that required investigation.

Leisure Family

10/10

Exceptional

07 Sep 2025

Obiora

We spent our anniversary here and it was indeed beautiful, the food was amazing, great options for breakfast, lunch and dinner. Staff was very polite and friendly.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Tara

I loved everything about this hotel

Partner

6/10

Pleasant

06 Sep 2025

Nadine C

I really like the.
Area of the property, and the quietness, however.The rooms needs upgrading. I find that staff needs better training across the the board, some staffs are friendliness across the board was not given. My family and I had all together. 5 rooms there and we were not conveniently located at all.The options in food was good ,however most of the staff needs customer service training 😀

Leisure Family

10/10

Exceptional

06 Sep 2025

Lavada

The hotel staff was very attentive to our needs. The staff went above and beyond!

Leisure Family

6/10

Pleasant

05 Sep 2025

Michael

Upon arrival we were greeted with drinks and a cool hand towel, which was nice. Lobby was air conditioned and clean. Once we got inside the property we started to make our way around and explore. We quickly realized this looked absolutely nothing like the pictures online when we booked. The beach was tiny, chairs and tables not cleaned off. The pool in the front was small as well as the water park. No music by the main pool, the music by the water park was ok and DJ kept pausing too much that we couldn’t enjoy the songs. There is not many bar options and the drinks were absolutely horrible. Every alcoholic beverage we got tasted Watered down. As far as entertainment goes there isn’t much at all, very boring once nighttime hits. The food on the other hand was very good and flavorful. The coffee shop was large, clean, and had ac. The property itself wasn’t too bad, but definitely not what we expected and the photos online are enhanced, very misleading. Overall, it was a clean property with good food. The rum factory was enjoyable and so is the buffet. The servers were friendly and bathrooms in the lobby were clean. Overall, it was disappointing, but not terrible. Would not go back a second time.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Coddle

Beautiful

8/10

Excellent

31 Aug 2025

Kirk

The food was amazing and the staff excellent. The food at the buffet was a lot better than the restaurants. Overall the experience was good staying there.

8/10

Excellent

27 Aug 2025

Caresse

Nice stay! Would stay again

Leisure Friends

4/10

Poor

27 Aug 2025

Laury

My experience regarding my recent stay at your resort, which I booked through Expedia.

Firstly, I would like to address an issue we encountered upon arrival. According to the information provided on your website, children under the age of five are accommodated free of charge. However, we were informed that this was not the case, and we had to pay for our three-year-old child at check-in. This discrepancy was quite disappointing.

Additionally, I noticed that the bathrooms in our accommodation require significant upgrades. A serious concern arose when my friend discovered mold on the ceiling in their room, necessitating a room change.

Regarding dining options, I found the selections at the buffet-style restaurant to be quite limited. While the seaside restaurant did not meet our expectations, we did enjoy the fried calamari and shrimp appetizer. Conversely, the Jamaican restaurant stood out as an excellent dining option, and we appreciated the café offering a variety of pastries, coffee, and ice cream.

On a positive note, the pool facilities were enjoyable, and the beach was easily accessible and well-maintained.

However, I was disappointed with the feedback process at checkout. When we expressed our dissatisfaction with the overall experience, there was no follow-up to understand our concerns, which gave the impression that guest feedback is not a priority.

Given these experiences, I regret to say that I will likely not return to this resort in the future, and I canno

Leisure Family_with_children

10/10

Exceptional

27 Aug 2025

Gregory

Everything

Leisure

6/10

Pleasant

26 Aug 2025

Wendina

We waited almost 2 hours to check in. No one communicated with me on the delay and one of the staff was rude when we did get a room and it wasn't clean. From the pictures on-line to what was seen in person wasn't what was expected. Alot of upgrades need to be made.

Leisure Friends

8/10

Excellent

25 Aug 2025

Feven

The entertainment during the day at the pool, was very interactive and fun for all ages.

Leisure Family

8/10

Excellent

23 Aug 2025

charlene

Great!! Had fun!!!

Leisure Family

10/10

Exceptional

23 Aug 2025

Patricia

Very friendly… lots of activities… awesome coffee shop… pools were fun (need work done)… food was wonderful… buffet was great… loved the specialty restaurants… the ocean is breathtaking… wonderful bedding and bathroom products

Leisure Family

6/10

Pleasant

23 Aug 2025

Zenaida

Most of the staff was rude. Rooms were nice and clean.

Leisure Family

10/10

Exceptional

22 Aug 2025

Patricia

Delicious food, great entertainment. Property is not too large so easy to get around. Resort is clean. Beach is small but not rocky. Has small waves to enjoy.

10/10

Exceptional

21 Aug 2025

Greta A

Had a wonderful Experience the property was not too small, but not too large where you can get around easily. People was friendly and we had the freedom to do whatever

10/10

Exceptional

19 Aug 2025

Sabrina

My housekeeper Paulette was so wonderful for my daughter’s 10th birthday. We were welcomed and appreciated the entire time. Thanks for helping us make her 1st trip to Jamaica amazing. She definitely enjoyed the waterpark!

Leisure Family_with_children

10/10

Exceptional

19 Aug 2025

Lewis

The scenery was amazing, drinks spectacular, the food spread at every meal was amazing. The room was cleaned daily, staff everywhere was friendly and helpful. It was a fun place to visit but more so very peaceful. I’ll definitely be returning again.

Leisure Friends

10/10

Exceptional

19 Aug 2025

Marie

Open to ocean & pools. Great food

Leisure Family

8/10

Excellent

15 Aug 2025

Grace

The people there are great and welcoming

8/10

Excellent

12 Aug 2025

Ali

It was lovely

10/10

Exceptional

12 Aug 2025

Adrian

A pleasant surprise. Generally a hlistic and beautiful experience

Leisure Family

10/10

Exceptional

12 Aug 2025

Simone

Fun 2 night stay

Loved our 2-night stay. Staff were very attentive and friendly. The food was exceptional with a variety of options for my picky eater toddler. There were tasty Jamaican dishes, lots of vegetarian dishes, Indian cuisine, seafood and more.
A little cosmetic maintenance required but otherwise a good stay. Would definitely return.

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

kelly

.

8/10

Excellent

08 Aug 2025

Jessica Leigh

I am not one to leave a bad review but will leave a honest one. Overall we had a great time. The staff was awesome amd the food was great!! Collin at the rum factory was awesome!! Our favorite was probably seaside grill the italian restuarants. The resort itself is pretty small and older, they definitely need to work on housekeeping in the room and on property, we got a ocean front walkout room and it was not worth the extra moeny. The beach area is small and not much beach to walk so that was disappointing!! If you are traveling with kids i recommend get pizza from the pizza place at the beach and taking a few extra slices to the room for snacks later on. Montego bay is beautiful but overall kind of older and dirty.

8/10

Excellent

08 Aug 2025

Tracie

Staff was great, excursion options were great, our room was a little small and the AC didn’t get very cool, but overall we had a great time!

Leisure Family

8/10

Excellent

06 Aug 2025

Osman

We enjoyed ourselves overall. I went with my son who is six and my wife. This is now a Hyatt and not a Hilton, we are resolving that with Expedia separately. All the people that work here were friendly as expected. If you eat a lot of meat, food will be great. For vegetarians there weren’t as many options during the day or night at buffet. Our air conditioning worked well sometime and other times not as good. The properly had a lot of locals with day passes. The rooms are outdated and furniture has a kind of old smell also, could be due to humidity exposure and needs to be upgraded. Cleaning around the pool could be better as spilled drinks weren’t cleaned for days and trash from night before could be seen at the pool. The lazy river is very small and the slides aren’t very kid friendly. There isn’t a water park, having one slide doesn’t make it a water park. We liked the coffee shop a lot. This is all inclusive so food quality to us was just average or eatable. Overall the photos are misleading on Expedia and I would say this hotel needs a lot of work. Sharing an honest review that would have helped us before booking.

Leisure Family

10/10

Exceptional

05 Aug 2025

Leona

Everything!!

Leisure Family

10/10

Exceptional

05 Aug 2025

Keenan

My family had a great time at Dreams. Both my 20 and 14 year olds found plenty to do to stay busy and happy. During the evenings and nights, my wife and I hung out while they had their in room screen time or walked around eating ice cream and other junk from the coffee shop.

The lazy river and slides were fun for us all. Great entertainment at the pool and during the evenings. Very clean hotel. The rooms are a little dated, but clean and well maintained. The staff was great, but a few here and there that just didn't seem to want to be bothered. I thought that was comical and moved on.Food and drink options were good.

Dreams is not a luxurious resort, but it's a great place for families and all ages to enjoy.

Leisure Family

8/10

Excellent

05 Aug 2025

Dionne

Glad to see they had decent alcohol

Leisure Partner

10/10

Exceptional

04 Aug 2025

Jessica

Been here before. Will be staying again!