Hotel Litteraire Gustave Flaubert, BW Signature Co

France , Rouen
ROUEN, rue du Vieux Palais, 33
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100 reviews shown

10/10

Exceptional

17 Mar 2026

Lisa

Our room was great and spacious. Comfortable bed, great shower. Very central and lovely staff. We didn't have breakfast as there are plenty of place nearby.

Partner

6/10

Pleasant

16 Mar 2026

Oksana

Nice area to explore. Be warned - the underground parking is not for the faint of heart. It’s hard to find and tiny to navigate. We stayed in the bigger room and it was roomy. But a big minus - no a table to sit and have snack/coffee. We had to huddle around tiny side table. I wish there were a small fridge. The bathroom soaps are basic, missing some items. The drinking water was not easily accessible. Even the staff said that the tap water is low quality. The pros is comfortable bed, I was so tired i don’t remember an issue with that.
The check-in was painfully slow even though it seemed enough staff. 3.5 stars

Partner

10/10

Exceptional

13 Mar 2026

Valerie Zia

Perfect location to explore Rouen. Central, yet quiet.

Friends

8/10

Excellent

23 Feb 2026

Radhika

clean room, good location, friendly staff

10/10

Exceptional

28 Jan 2026

Marek

Yed

Partner

10/10

Exceptional

07 Jan 2026

Temple

I didn’t eat breakfast but it was a great stay. Staff was wonderful.

Self

2/10

Poor

02 Jan 2026

Terry A

I arrived on News year eve after a six hour drive to be told by a very apologetic reception team that my room was double booked , i had no call or correspondence from either the hotel or Hotel.com to let me know and was left to find another hotel at very short notice on new years eve.

Very disappointing

Partner

10/10

Exceptional

31 Dec 2025

Gladys

Great location, and room..

10/10

Exceptional

08 Dec 2025

petr

Top location. Comfortable stay overall

Partner

10/10

Exceptional

07 Dec 2025

Thom

Great location and pleasant staff. Would stay again and recommend to family and friends.

Leisure Partner

10/10

Exceptional

13 Nov 2025

Frank

Check in was easy, room, hallways and common areas are clean, everything is in good working order, breakfast selection is excellent, staff are polite and helpful. What’s not to like?

10/10

Exceptional

12 Oct 2025

Yosef

All good

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Cary

Amazing property in excellent location.
Front desk staff was GREAT!!

Leisure Family

2/10

Poor

11 Oct 2025

Karen

Drove to the hotel did not get out of the car did not like the neighborhood the graffitti on the building did not feel safe

6/10

Pleasant

24 Sep 2025

Stephanie D

Air conditioning ineffective. Rated 4 star hotel is really 3 star

Partner

10/10

Exceptional

13 Sep 2025

Hal

We enjoyed our stay in this lovely hotel. We stayed in the Junior suite which was large and comfortable. The hotel is situated in a very central location close to all major attractions. The breakfast was excellent.

10/10

Exceptional

30 Aug 2025

Gary

Very close to the old city center. Easy walking to shops and restaurants.

Leisure Self

10/10

Exceptional

28 Aug 2025

Diane

Top sheet at washcloth

No A/C and only a comforter which was too warm. A top sheet would be a nice option for summer sleeping.

Partner

8/10

Excellent

01 Aug 2025

Nathalie

Très bien situé. Près de plusieurs restaurants puisque l’hôtel est dans le vieux Rouen. Tout se fait à pied

Leisure

10/10

Exceptional

31 Jul 2025

Stephen

I really liked everything about the hotel but it was very difficult to find due to its unique location.

Leisure Family

10/10

Exceptional

09 Jul 2025

Elena

Lovely place to stay

Leisure Family

10/10

Exceptional

28 Jun 2025

Terry

Very up to date and comfortable and in a great location. Parking garage across the street was easy to access. Would definitely stay there again.

Leisure Partner

10/10

Exceptional

27 Jun 2025

marina

Very nice and comfortable hotel right in the middle of old town Rouen !
Would definitely stay there again!

Leisure Friends

10/10

Exceptional

26 Jun 2025

Jacques

Great location, a block from old town. Quiet, private, in a courtyard. Great staff, 24hr. Comfortable bedroom & spacious bathroom. Nice breakfast dining room & a great buffet.
Mathieu at front desk was very welcoming & helpful. Highly recommended.

Leisure Partner

4/10

Poor

13 Jun 2025

Yung Lok

Our experience at this four-star hotel was unfortunately well below expectations. The standard room was small and noticeably outdated, lacking the comfort and modern touches one might expect from a hotel of this rating. The bathroom was particularly disappointing—the toilet bowl had old, stubborn stains that seemed impossible to clean, which raised concerns about overall cleanliness.

The view from our window left much to be desired: a flat rooftop collecting stagnant rainwater, hardly the kind of scenery that enhances a stay. The bed was also subpar—uncomfortable and not conducive to a good night’s rest.

We had booked a two-night stay but seriously considered checking out after the first night. The hotel’s only redeeming quality was its convenient location, but even that couldn’t make up for the overall lackluster experience.

If you’re looking for a true four-star experience, I would not recommend this hotel.

Partner

10/10

Exceptional

08 Jun 2025

Ana C

Well located

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Peter

The staff were very friendly and helpful. The room was amazing. Large, very well finished and decorated.

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

shawn

Convenient wonderful place to stay.

Friends_and_family Family

8/10

Excellent

20 May 2025

Thomas

While this property is nice, it is in an old section of town and was rather hard to get to with luggage. When we checked in I was told to park at the Palais de Justice lot, which we did. It was a 10 minute walk with our bags. In addition, the front desk told us they had a special deal with the garage and it was 12 Euros. I asked if we needed to do anything to get that special, and he said no. However, when we left the garage, it was 22.90 Euros…so almost twice as much! That was a bit disappointing.
I did like the fact that they gave you fresh water and ice at the reception desk.
There were no bath clothes in the room.
Beds and view were nice!

Leisure

10/10

Exceptional

19 May 2025

sara

Superb property! Very unique and charming. Perfect location for exploring! I would stay again!

10/10

Exceptional

14 May 2025

Carole

Great location and very comfortable.

Leisure Partner

10/10

Exceptional

12 May 2025

Anne

Staff was very pleasant and helpful. Hotel staff as very close to all the major sites —very walkable.

Leisure Family

8/10

Excellent

10 May 2025

gabriele

We liked the location. It is walking distance to most sights and there are restaurants
The rooms were nice and spacious . There is no storage

10/10

Exceptional

10 May 2025

Morgan

The staff were friendly and very helpful. Very good location.

8/10

Excellent

09 May 2025

Ofer

Very good location in the center of the city of Rouen. The bathroom is small. A little difficult to park within the hotel parking. Staff is very friendly.

Partner

10/10

Exceptional

07 May 2025

Vivian

A very comfortable, modern hotel situated in the heart of historic Rouen. Ideally situated for exploring the city by foot. The hotel is close to a large array of restaurants and bars and within easy walking distance of museums, the various cathedrals, and other sites. A good breakfast is available.

Leisure Partner

8/10

Excellent

03 May 2025

Marilyn

Joli hôtel très charmant
les chambres sont très petites
Très propres bonne literie

Leisure Family

10/10

Exceptional

01 May 2025

Kim

It was a beautiful hotel, large rooms and all the nice extras like a Nespresso machine, slippers, and a robe. We very much enjoyed our stay.

Leisure Partner

8/10

Excellent

20 Apr 2025

Verified traveler

Good hotel in Rouen

Nice hotel. Great breakfast. Laëtitia was very kind and helpful when I needed something for the room. She provided great customer service. A real asset for the hotel.

Self

8/10

Excellent

19 Apr 2025

EDDIE

Close to major tourist sightseeing aéra

Leisure Partner

10/10

Exceptional

09 Apr 2025

Catharine

Staff were excellent -very helpful and kind. Parking is a challenge -you need to book before hand and there is a weird car lift to a very small underground car park -not for the claustrophobic.

Pet

10/10

Exceptional

26 Mar 2025

Jinhua

Great location in the center of the town, very friendly staffs, breakfast was good, room is comfortable, the hotel location on Expedia was not correct, I had to ask 2 persons nearby to find the place

Leisure Partner

2/10

Poor

23 Feb 2025

Otacilio

I was told the room was cleaned. The bed was made. I was missing a towel, kleenex ant toilet paper. When i pulled back the bed sheets there was body hair all over the place. Not cleaned.

Leisure Partner

10/10

Exceptional

16 Feb 2025

GLORIA

Excellent hotel 100 recommend

Family

10/10

Exceptional

10 Feb 2025

Fabiola

Great location! The staff were very friendly and accommodating.

Leisure Self

10/10

Exceptional

09 Jan 2025

Anca

great location, good breakfast, clean room, in the middle of old town- everything was great

Leisure Partner

10/10

Exceptional

03 Jan 2025

Anca

lovely clean hotel, great bed, amazing staff and breakfast, fantastic location

8/10

Excellent

20 Dec 2024

Brian

Great Stay

Very comfortable, good service
Shower head loose. Perfect location
Overall very good would book again

Self

8/10

Excellent

04 Dec 2024

Verified traveler

Nice Hotel but not a great experience on check-in

The check-in receptionist was rather unfriendly and went through the check -in process as if we an unwelcome distraction. I speak fluent English and French, but all three of us checking in found the information was mumbled and was almost "going through the motions." Once installed we found the room , hotel, the other staff and especially the breakfast a nice antidote to our first impression.

Friends_and_family Family

4/10

Poor

28 Nov 2024

Patricia

Hotel Litteraire Gustave Flaubert

This hotel is in need of an update. Room was cramped and not comfortable. Sheets and towels were worn, pillows were lumpy. Overall, a threadbare and dreary place.

Self

10/10

Exceptional

27 Nov 2024

Elizabeth

The property was beautiful!! And the folks at the front seat were great!!! The car elevator and parking is a bit small! Hotel is in a great location!

Leisure Partner

10/10

Exceptional

13 Nov 2024

Tina

Road trip

This hotel is in the most fantastic position in Rouen in the centre of this town In the middle of all the shopping and restaurants the hotel was very pleasant simple clean very friendly English-speaking stuff if you are coming with your own vehicle you must remember to book a parking space in advance to be able to access the Hotel

Partner

10/10

Exceptional

05 Nov 2024

roland

Wonderful hotel in a wonderful city…

Partner

8/10

Excellent

04 Nov 2024

John

Great stay

A great hotel that is in a perfect location. Room was very comfortable and bed was fantastic. Staff were super helpful . Car park was essential and hit the spot. Be sure to prebook

Partner

10/10

Exceptional

03 Nov 2024

Larry

Excellent hotel, call if driving

An outstanding location, excellent ambiance, and amazingly helpful staff. I highly recommend this hotel! If you are arriving by car, call them and get the specific directions and access code or the pedestrian zone you must transit to reach the hotel. Also reserve a parking spot with them in advance. Parking in the area is very scarce.

Partner

10/10

Exceptional

19 Oct 2024

Victoria

Great hotel!!

Terrific spot! Great location - can walk everywhere. Parking is a bit tricky. Be sure you have reservations and instructions before arrival!

Self

8/10

Excellent

07 Oct 2024

Carla

Hard to Find!

This was a lovely place to stay and an easy walk to the market place, restaurants and shops. It is VERY DIFFICULT to find. There are random signs pointing down streets, but if you can go down the streets (and often you cannot) the hotel is not there. I had my husband pull over and I went for a walk. There are concrete pillars that go up and down for vehicle access to pedestrian only streets, but you need a code. We just parked in the municipal lot at the market and walked from there - it is an easy walk even with luggage. Room was very clean, bed was great. Receptionist was rude when I asked if she spoke English, until I spoke French.

Partner

10/10

Exceptional

04 Oct 2024

Matthew H

Very attentive staff and very nice property. Beds were big and comfortable and baths well appointed. If you're driving like we were, hotel has the perfect location to easily walk the highlights of Rouen (basically at front door), and offers easy parking as well as access in and out of Rouen. And for those who are Flaubert fans, you'll simply love the special touches.

Leisure Family

10/10

Exceptional

30 Sep 2024

York

We’ve stayed here several times and it’s always comfortable, convenient, clean, and hospitable. What more could you ask for? A giant statue of Flaubert and a couple stuffed parrots? Well, let me tell you: it’s got that too.

Business_and_leisure Family_with_children

10/10

Exceptional

27 Sep 2024

Josette

Lovely thened gitel. Great location. Great staff.

Leisure Friends

10/10

Exceptional

26 Sep 2024

Leanne

Small room, but comfortable. Great front desk staff. Parking is difficult to find.

Partner

8/10

Excellent

22 Sep 2024

erica

Centrally-located hotel

I had a lovely one-night stay at the hotel. The staff were friendly and accommodating, the room was comfortable and quiet, and the bathroom was nice. The hotel is well-situated, and made walking to all the cultural activities in Rouen very easy. I didn't have a car, but one is definitely not needed.

Self

8/10

Excellent

19 Sep 2024

Dr Serge J

Perfect two days in Rouen

The hotel location could not be better in the old market where Joan of Arc was burned. The staff was excellent and so friendly. The reason for not giving 5 stars comes from the very spotty wifi in our room on 2nd floor and the very average quality of the beds. If they can improve these two aspects, it would become a highly rated hotel.

Partner

10/10

Exceptional

11 Sep 2024

Navinchandra

Great location. Comfortable stay.

Comfortable place to stay in the very heart of the old medieval centre a stones throw from the main tourist street.

Business

10/10

Exceptional

08 Sep 2024

CHRISTOPHER

Perfectly good hotel apart from breakfast being prohibitively expensive 19 euros!!

Partner

10/10

Exceptional

06 Sep 2024

Susan M

Ideal hotel for stay in Rouen

Ideal location to see all of the sites, many restaurants and cafes nearby. Also a quiet location as set back from the road. Would definitely stay here again

Self

10/10

Exceptional

06 Sep 2024

Thomas

Nice hotel and room close to Cathedral and dining options. Parking is a little bit of a problem, if no more spots available in hotel garage.

6/10

Pleasant

05 Sep 2024

Alexey

There was a strong sewer smell coming from bathroom

10/10

Exceptional

02 Sep 2024

Navinchandra

Superb tranquil courtyard setting

The hotel is tucked away in a court yard just a stones throw from the main area of restaurants and pubs. No traffic or other noise either due to its setting . Very nice breakfast selection, and friendly and courteous staff. Very pleased with my stay and I will use this hotel again for sure.

Business

8/10

Excellent

26 Aug 2024

Katie

Charming book themed stop-over

The hotel is very comfortable and in a great location, most of the staff were lovely. Breakfast on the first day was much better than the second, where despite there being over an hour left no food was replenished.

Self

10/10

Exceptional

26 Aug 2024

Joanna

Very pleasant stay with our toddler, thank you

10/10

Exceptional

26 Aug 2024

Mark

Hard to find, but worth the search!

Leisure Partner

6/10

Pleasant

19 Aug 2024

Gina

The parking garage has an elevator that takes the car down to park. The elevator was very very small and someone had parked at the elevator exit so we could not exit the elevator in our car. This caused us a lot of time and trouble! No warning or instructions given.

When we returned to find our room, it was not in the hotel but through an alcove in the covered brick tunnel at the entrance. It was raining, no one to help us drag bags across cobblestones, up stairs, and and through two security doors to our room.
The room was freezing!! We changed the setting and waited for the room to warm up. There was no telephone in the room to call the front desk and nothing that listed the hotel number. After 30 min I went outdoors to the front desk and reported that our room had no heat even after setting the thermostat. The person at the front desk turned around and pressed some switches behind him. “Now your heat is turned on” No apology or explanation. When I asked about a way to contact the front desk (so didn’t have to go outside in the rain again) the person asked someone else who then asked a third person. This woman wrote a number on a post it note and said “here.” That’s it. Other guests in the lobby were astounded at the rudeness I received.

We did get heat after that. Overall a very frustrating experience. The person who checked us in could have suggested we leave our bags with the lobby. No. They let us drag them down to parking and back up in the rain. No one cared.

Leisure

10/10

Exceptional

12 Aug 2024

Vishal

Great location, friendly staff and clean dog friendly rooms.

Leisure Pet

8/10

Excellent

09 Aug 2024

Tracey

Beautiful historical setting, the hotel is perfectly situated

Leisure Partner

10/10

Exceptional

08 Aug 2024

Sergio

Friendly staff at a very convenient location! We would stay there again!

Leisure Partner

6/10

Pleasant

07 Aug 2024

Natalie

Sort out housekeeping as it’s not up to standard!

Staff and location fine. Serious issues with housekeeping as they didn’t once clean or empty the bin in our room during our three night stay. Lifts slow and very dirty for days. Just making bed and new towels. Disappointed.

Partner

10/10

Exceptional

04 Aug 2024

I.C.

Lovely hotel.

Lovely hotel with friendly and efficient staff. Thank you!

Partner

10/10

Exceptional

21 Jul 2024

Jane

Despite being in the centre of the town, the hotel was in a quiet location and beautifully furnished. The breakfast was superb and should not be missed. The staff were charming and helpful.

Leisure Partner

8/10

Excellent

20 Jul 2024

Rhona

The property was well located
Staff very friendly
Issues sorted straight away
Needs updating in the lobby and rooms
Would go back

10/10

Exceptional

19 Jul 2024

David

I had an excellent stay at l’hôtel Littéraire Gustave Flaubert in Rouen -we even extended it by several extra days! The location is central, with a great downtown feel and easy access to coffee shops, museums, and monuments.

The room was comfortable, with plenty of power outlets and good lighting. The hotel’s literary vibe, with books and reading zones, was incredible. Breakfast was great, with ample options including eggs, bakery items, cereal, jams, and beverages. However, we only had it once since we preferred exploring nearby dining options. The room was clean, with comfortable linens and pillows. The air conditioning was effective and easy to adjust. The bathroom had enough space, and the shower always provided hot water. The cleaning staff was outstanding.

The front desk staff were formidable. Estelle, Mathieu, and Louise were particularly AMAZING! – friendly, courteous, and exceptionally helpful. They made every interaction delightful and went above and beyond to ensure my stay was perfect. They also entertained my desire to communicate in French.

The fitness room was incredible, with a dedicated air conditioning system and top-end gear including a rower, bicycle, and Rogue lifting equipment. I had a couple of great training sessions there.

For longer stays, I suggest upgrading to a bigger room with a coffee maker, fridge, and maybe a terrace. Next time I visit Rouen, I will definitely stay here.

Business_and_leisure Partner

10/10

Exceptional

12 Jul 2024

York

It's a wonderful hotel, great breakfast, and perfect location.

We never bothered turning on the TV because there was so much to read. It really puts you in the mood of discovering Flaubert.

Leisure Family_with_children

10/10

Exceptional

02 Jul 2024

Amelia

Great service, friendly staff, excellent value and location.

Partner

6/10

Pleasant

20 Jun 2024

James

Short stay

We now know you have to pre book parking…and it is very difficult to get into..however there is a good car park in the nearby square which is simpler to get into and cheaper( hotel also gets you a discount). Simple breakfast at 19 euro seems expensive.. BUT location is excellent and the staff very helpful and friendly.

Partner

8/10

Excellent

07 Jun 2024

Enit

Really lovely hotel in the very heart of Rouen. We needed parking and that was quite the unexpected adventure as the hotel is in the pedestrian zone, so we needed a special code to drive to the hotel. Then the car takes an elevator down into the garage. You must call ahead to reserve parking as it is very limited in the garage. We were placed in a room in the outside smaller building but it was charming and with a terrace and a few steps up ( no elevator if you carry luggage) Location is a dream. Toilet is in a separate space from rest of the bathroom on the entry. Seems a common setup in several older hotel buildings around Normandy. The bathroom and all the rest of hotel were modernized.

Leisure Family

10/10

Exceptional

06 Jun 2024

Jenyth

It took me awhile to find the hotel entrance as the sign is the same color of gray as the stone entrance. And, my roller bag made quite a racket bouncing over the cobblestones. Inside the courtyard I found a peaceful terrace and views of half-timbered houses, a lovely entry for sipping coffee or a beer. I had one of the cheapest rooms and it was perfect for one. Very comfortable bed, windows that opened, and a spotless bathroom. While relatively small, it was private and quiet. I made use of the gym every day for yoga and enjoyed reading my book under the shadow of Flaubert’s statue in the evenings. I ate one breakfast on site and it was adequate. I just have different eating habits. Overall, an excellent value.

Business_and_leisure Self

10/10

Exceptional

05 Jun 2024

Irene

Would highly recommend this hotel

Leisure Partner

8/10

Excellent

02 Jun 2024

Samantha

Lovely room, comfortable beds, welcoming staff and the hotel is in a great area. Very quiet which suited us since there are café bars just a few minutes away on the square for a drink.

Leisure Friends

8/10

Excellent

01 Jun 2024

james

First day breakfast was excellent, second day was very disappointing

Leisure Family

10/10

Exceptional

28 May 2024

yury

Location

Leisure Family

10/10

Exceptional

21 May 2024

Nicholas

Great location and friendly staff

Leisure Partner

10/10

Exceptional

19 May 2024

David

Nice vibe, fantastic location

The hotel has a good vibe and the location is right in the middle of the historic centre.
We used the underground car park which was priced 20 euro but very convenient.
You’ll need a code to access the pedestrian city centre with your car

Partner

8/10

Excellent

17 May 2024

Verified traveler

Close to everything.
If you drive call in advance in order to get a code to have access to the street to hotel.

Partner

10/10

Exceptional

13 May 2024

eleonore

Amazing stay! Excellent staff

Leisure Family

10/10

Exceptional

11 May 2024

William

A new hotel within an ancient one. Lovely lobby, room small, typical of a motel room. Within historic part of Rouen.

Leisure Partner

8/10

Excellent

10 May 2024

Peyton

The staff were exceptional- Caroline, Louise, and Matthew were all very helpful, knowledgeable, and spoke perfect English. We had a bit of trouble with our GPS and finding the hotel, but called Caroline at the front desk and she talked us thru the process of getting there and driving the car into the lift. Also the breakfasts were delicious! The location was perfect with all the main sights within a short walk.

Leisure Partner

10/10

Exceptional

09 May 2024

eleonore

Excellent hotel and service

10/10

Exceptional

07 May 2024

Bonnie

Location location location

Fabulous location near le vieux marche. Reception staff all very kind & helpful. Room spacious & well appointed

Partner

10/10

Exceptional

05 May 2024

Patricia

Location was great! Staff was very friendly and helpful.

Leisure Family

8/10

Excellent

18 Apr 2024

Angela

A cute little place. The rooms are super small but lovely. There is not any shampoo or conditioner so be prepared. They have on-site parking which is a plus if you have a car! It was a nice quick stay in lovely Rouen! Thank you.

Leisure Family