Name: Novotel Suites Rouen Normandie
Address: 10 Quai Boisguilbert Ilot Pasteur, Rouen, 76000, FR

10/10

Exceptional

04 Aug 2026

Adrian

Really convenient location when driving with a larger van. Although there is parking at the hotel for normal sized cars there is an open air carpark just over the road with reasonable overnight pricing. The quay area just across from the hotel is excellent for walking into town with a number of restaurants and bars.
The staff were very friendly and helpful and the breakfast was well stocked and tasty.
Room was well sized for two adults and two children.

10/10

Exceptional

31 Jul 2026

Wing po

Good

10/10

Exceptional

28 Jul 2026

Steven

This place was excellent, lovely big rooms with loads of facilities. Great breakfast too.
The only thing missing was milk in the room for a good cup of tea 😁

10/10

Exceptional

02 Jul 2026

Isabelle

Très bel hôtel, seul petit bémol pas de savon en barre dans la salle de bain ni revitalisant pour les cheveux. Service impeccable, la propreté était top. Merci!

Family

10/10

Exceptional

26 Jun 2026

Guy

Great choice for Rouen if you are traveling with a car.
Clean room, quiet

Partner

8/10

Excellent

21 Jun 2026

Helen

Large room and very convenient hotel location with plenty of free parking around the property. Bathroom is a bit strange: toilet is in a separate room which feels like an airplane bathroom. Large bath tub AND shower in the bathroom, so why the couldn’t be a toilet instead of the bath???
Air conditioning did not cool the room at all, but staff provided a floor standing unit which helped a lot

Partner

10/10

Exceptional

11 Jun 2026

Christopher

Great family room with divider - double and sofa bed. Lovely breakfast and very helpful staff.

Family_with_children

10/10

Exceptional

06 Jun 2026

Katy

Brilliant stay. Clean, functional, family rooms are perfect.

Family_with_children

10/10

Exceptional

03 Jun 2026

Lauren

We stayed for 1 night with our dogs to break the journey. The room was clean and spacious overlooking the river with good aircon. The reception staff were very friendly and helpful. The breakfast was very nice. We enjoyed exploring the beautiful town. There is a park next door to the hotel which was very handy for the dogs. We couldn’t access the car park with the roof box on the car, so had to park on the road nearby.

Partner

10/10

Exceptional

19 May 2026

Sean

Really impressed with this hotel. Some Novotels can be a bit hit and miss, but everything about this hotel was perfect. Staff EXCELLENT

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

Ka Wai

The hotel room is exact setting like the room I had in ibis style, but this room is much higher.

The parking entrance is very narrow. Also, when I arrived at the hotel, the staff didn't give clear instructions on the password and the parking zone until we asked about it. I first got the password for the main gate, then I drove around the car park and couldn't figure out which parking slots were available, as they all seemed to be blocked by barriers. My friend had to ask the staff again, and only then did they tell us that the yellow zone is for Novotel's guests. It took me half an hour to park the car.

Family_with_children

10/10

Exceptional

23 Mar 2026

Katherine

Excellent accommodation !

10/10

Exceptional

22 Dec 2025

Janis

Staff is helpfull, rooms clean, location perfect. No parking for big vans.

Business

10/10

Exceptional

20 Dec 2025

Ertie

Safe, easy access, walkable, buffet breakfast with great variety

Business Self

10/10

Exceptional

18 Oct 2025

Arthur

Parking was in the garage, which was kind of small but useful

Leisure Family

8/10

Excellent

18 Oct 2025

Daphna

A few issues bothered us:t
- we were 3 bu3rd bed was nor ready althoughwe checked in late (we had to wait till 10pm) *2nd couple of slippers - unwrapped, and included 2 left ones (no 3rd at all). And we felt you need slippers in this room)
Also - it is a strange feeling in the toilet - it is like on an aircraft. Nothing wrong, just strange.
But alll and all - good hotel with friendly service and great location (bus stop on the corner - 3 buses, 3 stops to the city center). Nice variation for breakfst, and once more - very friendly helpful staff.

Friends_and_family Family

8/10

Excellent

05 Sep 2025

Matthew

Great but one flaw

Stayed for a night on our way back to Calais, it turns out this is a popular thing to do at this hotel as it was very busy.
The hotel is in a great location, clean and very comfy beds. Staff are really friendly and helpful. The one thing that lets this place down is the breakfast experience. Food was good enough but the area where it is served can’t cope with a lot of people. Lack of tables, queues for food and plates weren’t replenished quick enough. However, above all, this place was great and we’d definitely start again, we’ll just try to get to breakfast before everyone else.

Friends_and_family Family

10/10

Exceptional

04 Sep 2025

Caroline

Great sized family room. Good location close to the historical centre. Very clean. Helpful friendly staff. Would definitely stay again.

10/10

Exceptional

26 Aug 2025

Alan

A well located hotel with lovely staff

Welcoming and helpful staff both on reception and during breakfast. The room was spotless and well equipped although there should be a couple of bottles of water in the room. There was 2 glasses in the fridge but no water on a hot day. Otherwise it was great.

Friends_and_family Family

8/10

Excellent

28 Jul 2025

Jan Mario

Family room was adequate, Novotel hotels have the same configuration with plastic bathroom and shower.
.

Leisure Family

10/10

Exceptional

07 Jun 2025

Deborah

Great location. Clean and comfortable plenty of parking. The breakfast was good lots of choices. My daughter loved the fresh pancakes.

Friends_and_family Family

8/10

Excellent

15 Apr 2025

Doron

It is outside of the center

Leisure Partner

10/10

Exceptional

07 Apr 2025

Debra

We appreciate owners front desk helped us to get a cab. when our Uber did not show up. The couch pull out was 2 smaller cots and they were squeaky and not very comfortable (lumpy). When we stayed here in January, the pullout couch was 1 bed and it was very comfortable.

Leisure Family

10/10

Exceptional

25 Oct 2024

Jacqueline

Perfect for family stopover

We had a stop off en route south. The family room had perfect facilities with two single beds for the children and a large double. Also a fridge and microwave to prepare snacks or breakfast. Just what we needed with a child needing specialist food.

Friends_and_family Family

10/10

Exceptional

15 Oct 2024

Jonathan

Good stay

Leisure Family

8/10

Excellent

22 Sep 2024

Gonzalo

The room was spacious and comfortable, the shower/sink area is small. The staff was very friendly and there was a nice coffee machine in the lobby with free coffee, which we appreciated. The location was not great and you only have a strip of restaurants nearby and walking to the city center was far, so we drove and parked there, but the hotel area felt safe.

Partner

10/10

Exceptional

17 Sep 2024

Vincent

Great room. Great city.

6/10

Pleasant

09 Sep 2024

A

Could be better for 4 star

The rooms are large, spacious and comfortable. But the bathroom and toilet are separated, but both are that cheap, all-in-one plastic room, it makes you feel like you are on a plane or a ferry. The bathroom is ok and the shower is powerful, although did leak into the main part of the bathroom, but It's really disappointing that the design of the bathroom and toilet (in particular) is so cheap in a 4 star hotel. Breakfast is ok, very small pastries. You will definitely be hungry still if you do the express breakfast (1 coffee and 1 pastry for 5 euros). The staff were all great though. Location is good, right on the river and walking distance to the old town. I would probably stay again, but I would definitely look elsewhere first, purely down to the terrible bathroom and toilet (mainly the toilet) design.

Friends_and_family Family

10/10

Exceptional

26 Aug 2024

Edmund

Very convenient to downtown Rouen, modern facilities --

Leisure Family

8/10

Excellent

23 Aug 2024

Rainer

Sehr gute Lage zum Zentrum der Altstadt. Konnten alles zu Fuß erkunden und das Auto frei vor der Tür parken.

Leisure Family

10/10

Exceptional

18 Aug 2024

Kathy

Nice Hotel Near Historic Rouen

Novotel Suites is a modern, comfortable hotel that sits across from the Seine and is close to the historic district of Rouen. The front desk staff spoke excellent English and were very accommodating. We arrived before check-in time, but they arranged for our room to be readied while we parked our car in their secured underground lot. Our room was roomy and clean with a nice bathroom and comfy bed. We enjoyed a late lunch at one of the many restaurants and bars across the street along the riverwalk. Later on we walked over to the historic district to view the famous cathedral and the site of Joan of Arc's execution. We took advantage of the express check out the next morning.

Partner

10/10

Exceptional

12 Aug 2024

Luke

Excellent hôtel

Great place, great location

8/10

Excellent

11 Aug 2024

James

Weak air com for a suite room, sleep suffered as a result. Staff lovely and helpful. Great location for river attractions, bars and bars old town.

Friends_and_family Family

10/10

Exceptional

06 Aug 2024

Adam

Very nice

We used this as a stopover on our way through to the Alps, and was perfect for this.

Easy to get to, secure underground parking (additional charge but worth it for peace of mind).

Family room perfect for us with two boys who were happy to share a large double bed. Room was clean and fresh, had all we needed.

No restaurant as such unless you're looking for pizza, but plenty of choice for dinner just a short walk away by the river.

Breakfast was very good, nice selection and good quality.

Overall very happy with our one night stay, and would be happy to recommend based on our experience.

Friends_and_family Family

10/10

Exceptional

26 Jul 2024

Emma

Very clean, comfortable, great service and breakfast

Leisure

10/10

Exceptional

20 Jul 2024

Verified traveler

Travelling with kids made easy! Excellent room layout with coffee, microwave, fridge etc. Helpful and friendly staff.

Friends_and_family Family

8/10

Excellent

07 Jul 2024

Peter

Good newish hotel, room very spacious and clean. Only downside is that the lift is always in use so takes time getting in and out of hotel/car park.

Leisure Partner

10/10

Exceptional

13 Jun 2024

Betina

Great location

Walking distance to town. Directly across from the River and the wharf eating and dining. Great location. Parking underground.

Partner

10/10

Exceptional

26 May 2024

Philip

Clean and tidy room with a good breakfast.

Leisure Family

10/10

Exceptional

15 May 2024

vadim

New and consequently very clean throughout hotel. Very comfortable room and bed. Thoughtful and pleasant contemporary design in the room. Helpful staff. Convenient mini store for food in reception area. Breakfast is fine. Parking is paid but it's typical in the city. Location is not the most convenient to get to city center but can't have everything. All in all very pleasant stay. First time in Novotel, now will be looking for novotels for further stays.

Leisure Partner

10/10

Exceptional

02 Apr 2024

Matthew

Very easy to get to and good parking options. (We found free street parking around the building but there is also a parking garage). The room was clean and comfortable for our family of 4. Great breakfast ( added cost). We walked to downtown Rouen as well as good dinner options along the Seine.

Leisure Family

10/10

Exceptional

14 Nov 2023

Richard

A beautiful, modern, spacious room & bathroom. Small kitchenette was very useful. Delightful front desk staff. 24 hours service. Very helpful. Easy to reach by car and great, safe underground carpark. We walked into the city from here along the canal. We opted for the hotel breakfast. Fantastic selection including eggs! Good TV including BBC channel. Very happy with our choice

Leisure Partner

8/10

Excellent

25 Oct 2023

Catherine

Clean and comfortable, busy traffic outside but not too bad. Helpful staff!

Leisure Family

10/10

Exceptional

31 Aug 2023

Laura

Really lovely! I loved the sink by the coffee making facilities and the separate sinks in the toilet and bathroom. Everything was thought out. I’d definitely stay there again.

Leisure Family_with_children

10/10

Exceptional

22 Aug 2023

Lisa

Good stop over hotel.

Convenient, clean and large room. Free parking in street. Room has mini fridge and microwave.

Friends_and_family Family

10/10

Exceptional

14 Aug 2023

Paul

Great hotel. Recommended.

Perfect place to stay for a few nights iN Rouen or as an overnight stop when heading to the Vendee or Charente-Maritime. We have stayed a few times.

The secure car park provides peace of mind. You dont need to empty your car if you Fe just passing tbrough.

I would suggest a few tea bags, sachets of Coffee, and some milk would no amiss.

The fridge kettle etc are a bit pointless without mugs etc. But hey.

Friends_and_family Family

10/10

Exceptional

11 Aug 2023

Verified traveler

The rooms were clean and already set up for the family. Having 2 neighbouring rooms allocated was very useful with 4 kids. Breakfast had something for everyone. In walking distance of the old town made it a great location.

Friends_and_family Family

10/10

Exceptional

04 Aug 2023

Kerri

Great location. Staff very helpful.

Leisure Family

8/10

Excellent

03 Aug 2023

Gianluca

The hotel was good, room was spacious and beds were confortable.
The only real improvement can be in the bathroom, the toilet was in another room in respect to the shower/tube that was in another part of the room, honestly not the best

Leisure Family_with_children

10/10

Exceptional

02 Aug 2023

Vivienne

Perfect location. Great, large room with everything we needed

Leisure Pet

10/10

Exceptional

31 Jul 2023

Stephen

Family stop off

Room was perfect for a family of four. Room was very comfortable and being able to partition off one part of the room was very useful when getting a young child to bed. Breakfast also very nice.

Friends_and_family Family

10/10

Exceptional

17 Jul 2023

J.

We really enjoyed this place! Staff, room, location was all what we expected. Definitely would stay here again!

Leisure Family

10/10

Exceptional

13 Jul 2023

Joann

The property was super-clean and super quiet. Very friendly for families and solo visitors. Staff was kind and helpful.

8/10

Excellent

05 Jun 2023

David

A neat and tidy hotel with a somewhat peculiar room layout. Staff very welcoming and accommodating.

Leisure Family_with_children

10/10

Exceptional

05 Jun 2023

Caroline

Good overnight stay in Rouen. Easy to visit the centre and close to the river side footpath and bars. Functional and spacious for family stay

Friends_and_family Family

10/10

Exceptional

23 Apr 2023

Thais

Amazing staff, breakfast and room. Just a bit far (walking) from city centre.

Leisure Family_with_children

10/10

Exceptional

09 Jan 2023

Belinda

Would definitely go back!!!

Leisure Family

10/10

Exceptional

31 Dec 2022

Maurice

Great stay.

Lovely stay again at the Novotel Rouen.
Everything as expected

Partner

10/10

Exceptional

24 Dec 2022

Emma

This property was in a good location to central Ruben right by the river with limited parking at the hotel itself. Breakfast a little bit expensive, but if you walk into town has plenty of Cafes to grab something to eat.
Chicken, staff, friendly and dealt with our queries, swiftly and professionally. We had a room for two adults and two children, which was large and spacious and clean setting would recommend on my return again.

Leisure Family

8/10

Excellent

29 Aug 2022

Thomas

Rouen stopover

This hotel suited our family well for an overnight stopover while on way to Calais from further south. Family room/suite was good and we were able to walk to the old town for dinner.

Friends_and_family Family

8/10

Excellent

22 Aug 2022

Helen

Nice hotel, good location as walking distance to new riverside parts and old town.

Friends_and_family Family

6/10

Pleasant

17 Aug 2022

Sharon

Ok dated hotel

Hotel ok dated staff were friendly parking was expensive for one motorbike

Partner

10/10

Exceptional

12 Aug 2022

Claire

Great location

Leisure Family

10/10

Exceptional

10 Jun 2022

Yu

Room is very spacious and excellent breakfasts

Leisure Family

10/10

Exceptional

16 Aug 2021

Verified traveler

Good property. Friendly staff. Good location.

Leisure Family

8/10

Excellent

25 Aug 2020

Steve

Stop off

Two day stop over to break up return home.

Hotel was good, breakfast was a good continental buffet.

Staff very friendly.

If you are carrying a roof load you may not get into the car park, height restriction of 2m but free parking next to the hotel

Friends_and_family Family

10/10

Exceptional

20 Jul 2020

sharon

highly recommended

very nice hotel, location quiet but central, helpful staff

Friends_and_family Family

10/10

Exceptional

26 Aug 2019

Jennifer

Great stay and nice locatio

Lovely air conditioned suite with underground parking for our fully packed car on the way home from our camping holiday. Waterfront bars and restaurants on the Seine are just a 5 min walk away.

Friends_and_family Family

8/10

Excellent

23 Aug 2019

Marcus

Back home via Rouen

We always stay at this Novotel hotel on the way back through France to the UK.we always get a Family a suite which are excellent rooms for a family of 3 or 4.

However on this occasion the room smelt of stale cigarette smoke and despite the best efforts of the staff they could not remove the smell. We were offered a round of drinks from the bar and a free breakfast to compensate.

No other complaints

Friends_and_family Family

8/10

Excellent

22 Aug 2019

Verified traveler

Great breakfast and friendly staff.The rooms are large and a park outside for the dog.

Leisure

10/10

Exceptional

20 Aug 2019

Verified traveler

Wonderful place, we stayed for overnight rest between our trips. Couldn't ask for anything better. Staff were exceptionally good, given our inability to understand French language.

10/10

Exceptional

14 Aug 2019

Darren

Great stay at Novotel

The hotel is great and so is the location. The only worry was the parking as the car park was full when we arrived and we had to park a 10 minute walk from the hotel but found one around the corner later in the evening.

Friends_and_family Family

10/10

Exceptional

14 Aug 2019

Andrew

Very clean and spacious with an excellent breakfast and only about a 15 minute walk to the historic center. Would definitely stay here again.

Friends_and_family Family

6/10

Pleasant

12 Aug 2019

Verified traveler

The hotel itself and the room were fine, however the air conditioning did not work and the room was very very hot overnight. Also, although not the fault of the hotel, the outside traffic noise and constant beeping of car horns until well into the early hours meant keeping the window open was not an option either.

Leisure Family_with_children

6/10

Pleasant

26 Jun 2019

Daniel

Great hotel the only major drawback was the room was unbearably warm Air Conditioning did not work correctly had 2 terrible nights sleep other than this it was a nice hotel.

Family

6/10

Pleasant

04 Jun 2019

Verified traveler

Staff were friendly and helpful, the breakfast was really good, and Rouen itself is a beautiful town. The single elevator is a nuisance, given that there are no stairs to the parking level, and we were often queuing to use it. Our room was ok, but nothing special.

Leisure Family_with_children

10/10

Exceptional

27 May 2019

Verified traveler

Comfortable room. Excellent staff who were exceptionally helpful and efficient

Leisure

8/10

Excellent

26 May 2019

Paul

Good but not great. Perfect for a one night stopov

We stayed here for an overnight stay on our way to Royan. The room was okay but s bit dark due to only having two small windows.

The room has a fridge and microwave but I thought they were a bit mean in not providing enough milk for 4 people to have hot drinks. I did ask and got some more only to be told they only had 3 pots left!

My wife really disliked the hair dryer and I can understand why. It was just a Hoover style hose that got really hot to touch. A basic hairdryer from a supermarket would have done a better job!

Dont let my comments put you off. We all got a great night's sleep. The car park is secure so you don't need to empty your car and it is perfect for picking up the motorway down towards Bordeaux and the shower is superb. Good room if you can get it for the right price.

Family

6/10

Pleasant

26 May 2019

Christopher

Decent enough but not as good as expected

Very brief. Comfy enough although the room was not a double bed & 2 single bed suite that we booked. Too late at night to speak to the staff about. Room was clean and tidy etc but only one coffee pod and one bottle of water provided for a family of 4!!

Family

4/10

Poor

20 May 2019

Verified traveler

Bad room design and maintainance. Not reach 4 star standard.

Leisure Partner

10/10

Exceptional

14 May 2019

Verified traveler

Huge room with unexpected features like a nespresso machine and dining table. Separate loo and big bathroom with roomy shower as well as bath.

Business Partner

8/10

Excellent

02 May 2019

Verified traveler

Nights were hot in the rooms. The advertised air conditioner needs to be turned on...only centralized room fans worked.
Otherwise the service and the personnel were good.

8/10

Excellent

14 Apr 2019

Verified traveler

Comfortable and safe. Easy walk to downtown restaurants.

Leisure Family

10/10

Exceptional

25 Mar 2019

Anne

Spacious room for our family and an excellent breakfast.

Family

10/10

Exceptional

22 Mar 2019

Verified traveler

Everything was well done. I have stayed in other hotels in Rouen. I thought the personnel was helpful and welcoming, not always a characteristic of Rouen hotels. Pleasant stay.

Leisure

8/10

Excellent

23 Feb 2019

Philippa

The room was a good size
The staff were lovely
We could walk to the river, the shops and the town

Leisure Family

6/10

Pleasant

23 Nov 2018

Dorothy

Clean and comfortable

Odd set up for bathroom and toilet! I felt like I was on a cruise ship with the lack of space.

Family

10/10

Exceptional

30 Sep 2018

Paul

Great stopover

Great hotel. Staff polite. Car parking was good. 15 minutes walk to good sightseeing and restaurants.
2 minutes walk to the River Seine.
No soap though in shower dispenser, 1st world problem ;-)

Family

10/10

Exceptional

30 Sep 2018

Rich

The hotel was easy to get to and leave. Underground parking was very small and not a place for a novice driver who hasn’t used a stand.

8/10

Excellent

12 Sep 2018

Graham

Stopover in France on holiday

Convenient en route to South France from UK. Modern, and great facilities in room - microwave, fridge, coffee maker, additional toilet. Lovely breakfast.

2/10

Poor

08 Sep 2018

Oleg

The parking they advertised doesn’t available at 12 at night staff told me go drive in the neiborhod find the place in the city I just arrive rooms small no ac so you have to sleep with open windows which looks on the busy street so nose all night

8/10

Excellent

04 Sep 2018

Verified traveler

Breakfast was too expensive and not enough options for vegan/ non dairy diet

10/10

Exceptional

02 Sep 2018

Verified traveler

Good Clean Family Rooms

We stayed here on 2 separate nights in Aug 2018 as a stop off on our journey to from the Vendee. The hotel was great, clean and has a lovely breakfast

8/10

Excellent

01 Sep 2018

Verified traveler

very enjoyable stay but parking availability very misleading as i booked a hotel with parking and had to pay additional for the use

4/10

Poor

01 Sep 2018

Verified traveler

No aircon and stinky old toilets

There is basically no air con in this hotel . They even ran out of fans. When there was some kind of leak in the bathroom the receptionist came to the room and put bath towels on the carpet, so unhygenic and she said we could change rooms which we had to do eventually as the room smelt. The other room was even worse as the bathroom door did not even shut as it was swollen with water. The most disgusting thing was that one of the toilets had blood in it. They then just told us to change rooms yet again ,an entire day wasted and we had to repack our things to go to the next room. This time we were third time lucky and the room was ok. Be prepared for loads of noise from the road below and even when it is hot at night you cannot keep the window open. Carpets are rather old in the rooms as well. How this hotel is classified as a 4 star beyond me.

Family

8/10

Excellent

30 Aug 2018

Michael

I liked the room divider, the big bathtub, and watching tv from the tub.

10/10

Exceptional

28 Aug 2018

John

Perfect short stop over

N/ot right in the city centre, but easy enough to walk into the city centre which involves a nice little stroll along the river. Takes about 20-25 mins to get into the city centre, but was perfect for us as we were able to park right outside the hotel for free and it was nice and quiet, which meant we all had a restful night.
The staff were really helpful and provided detailed and accurate directions on how to get into the city centre.
Breakfast buffet was plentiful and free for the kids so great value for money and would definitely recommend for a short stop over in a beautiful city.

8/10

Excellent

27 Aug 2018

Kate

Central hotel close to old Rouen centre and cathedral

8/10

Excellent

26 Aug 2018

Nigel

Convenient family friendly hotel.

This hotel was a good halfway stopping off place travelling from Brittany back to Calais. Location is about a 20 minute walk to Rouen old town which is wonderful and well worth a visit. The hotel is no frills but relatively clean and comfortable and the staff were pleasant and helpful. However the air conditioning was completely ineffective which meant we had to have the windows open which was very noisy. The hotel parking is questionable, we had to park nearby on the street.

8/10

Excellent

23 Aug 2018

Zippymoonflower

Nice stop over

The hotel is situated a walk from the town centre which is not a problem if you can walk for 20 minutes. The facilities, staff and room were excellent, only downside was €12 car parking per night but there is limited free car parking around the hotel building. It is a good hotel for a 1 night stop over but if i were to stay for a weekend i would look to stay closer to the city centre.