Dune House Hotel & Spa

United States , Jacksonville Area - FL
Atlantic Beach, 1 Ocean Boulevard
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100 reviews shown

6/10

Pleasant

27 May 2026

phyllis

Renovation is still ongoing. Here is the problem. Fees have gone up. 240.00 for destination fee and parking for 3 nights. I can bring my own lounge chair for that amount. This is unfortunate bc I do enjoy location but will look elsewhere going forward.

Partner

10/10

Exceptional

25 May 2026

Frederick

Considering Dune House is under construction and many parts were closed, the staff, valet, and beach amenities were very nice.

Family

4/10

Poor

25 May 2026

richard

not bad for a $100 per night hotel but the rates we paid for what we received was not acceptable, the hotel us under construction so the reception desk is a table and chairs in a hallway, drinks were served from a fridge in the same hallway, our room was separated from the room next to us by a door that might as well have not been there. We could hear everything they were talking about even could smell their deodorant and i have no doubt they were experiencing the same as we were. Bathroom was poor, broken tiles , door frame didn't go to the floor etc just very poor quality for the rates charged

Partner

8/10

Excellent

11 May 2026

Brett

The Dunes hotel is in a fantastic location on the beach, just steps from the bustling restaurants and shops of Neptune Beach.
The hotel is

10/10

Exceptional

11 May 2026

Dawn

We all had an enjoyable week at DH I spite of renovations it was good! Staff very friendly and ALL available to answer any questions!

6/10

Pleasant

03 May 2026

Jonna

We weren't aware of the lack of amenities.

Friends

6/10

Pleasant

24 Apr 2026

Theresa

No food options except room service, hotel under construction. Very disruptive but at least they had coffee in the morning and a glass of wine at 3. No real place to enjoy the wine as entire bottom half of hotel under construction. Will be very nice when fished but they have a long way to go.

Partner

8/10

Excellent

19 Apr 2026

Dianna

Good

10/10

Exceptional

12 Apr 2026

Katy

We love this hotel. So close to everything. They are going through a hefty reno so that is inconvenient but we are excited for the upgraded property and the new rooms are so nice.

Family_with_children

6/10

Pleasant

08 Apr 2026

Tyler

I don’t know how a hotel on a beach has one single bathroom hook for all towels, including hand towels and swim suits, etc. No balcony to hang dry towels and swim suits either. Rooms and bathroom are small. Beds have mattress pads so I’m guessing the mattresses are old, they weren’t super uncomfortable, but weren’t particularly comfortable either. Valet system was a little glitchy-one time I couldn’t request my car because someone never checked the button it was returned. People hyped this hotel up, so maybe my expectations were high, but I was overall disappointed. This is excluding that the property was under construction at the time, which I was aware of prior to going. The staff were a highlight and were super friendly and accommodating.

Family_with_children

10/10

Exceptional

06 Apr 2026

Elia

Nice property getting upgraded

Self

10/10

Exceptional

06 Apr 2026

Diana

My stay was very pleasant & relaxing!
Debra is amazing!!
I can’t say enough about this place!!

Self

6/10

Pleasant

05 Apr 2026

Candie

It was disappointing to pay almost 400 a night with no access to the beach and no beach view restaurant/bar.
Staff was excellent tho.

6/10

Pleasant

05 Apr 2026

BRIAN

This place was Valet parking ONLY!! This was NOT fully disclosed at booking… said, “valet available” Once I realized I would not have access to my vehicle, I left and rebooked at another property.

6/10

Pleasant

04 Apr 2026

George

The turned a five star hotel/resort into a three star. Hotel isn't even complete and they are charging double. We were very disappointed

Partner

10/10

Exceptional

31 Mar 2026

Melissa

Loved our stay here! It's a gorgeous hotel that is right on the beach. We really enjoyed the heated pool! Can't wait to come back.

Partner

10/10

Exceptional

16 Mar 2026

Lori

I wish I could remember the name of the gentleman who checked us in because he was wonderful!
The property is undergoing some refurbs and updates - so there are some growing pains - but we were given a newly renovated room on a top floor and it was beautiful. And the property is in a perfect location to park the car and walk around all weekend. We would highly recommend!

Friends

8/10

Excellent

11 Mar 2026

Mary

Fantastic staff . Lots of Renos now . Rooms
Clean , but lack of amenities with Reno . No restaurant spa.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Judy

Yes, your valet staff FANTASTIC! There was a beautiful girl helped us carry stuff to the car! She even remembered our names from when we checked in!

Partner

2/10

Poor

04 Mar 2026

Tetiana

The pool
Did not work . Nobody told me before about it

6/10

Pleasant

24 Feb 2026

Sean

We had some issues with the room temperature/AC and tv not working very well. Otherwise, room design, view, valet, and food was lovely.

10/10

Exceptional

22 Feb 2026

MERCEDES

Although they were renovating, they gave us a heads up and some accommodations. Ms. Chauncey and Rosita were great! And the staff were also awesome! Thank you.

Self

10/10

Exceptional

22 Feb 2026

Amy

Room was very clean and the staff are the most courteous

8/10

Excellent

17 Feb 2026

RAYMOND

We were offered one the newly renovated rooms. It was comfortable and clean and perfect for our stay. There are some growing challenges in their renovation process though. Netflix was not yet available as they upgrade to smart TV's in their rooms. A towel hanger should be installed next to the shower so you're not stepping out which could cause a slipping hazard. The new steam iron was perfect compared to the old traditional flat iron. No in room coffee maker but complimentary coffee down by the bar was very good. We did ask for an available microwave to heat up some food. Room service brought us a small microwave to our room. Ocean One still made best effort to make the experience and service top notch even as they go through their renovation period. Can't wait for the restaurant to reopen. We will be back as we always do.

Partner

8/10

Excellent

16 Feb 2026

Jaen

Good Stay. Front desk host Lorraine was great. Only thing we did not like AC was set at 75 all night so it was hot overnight temp. Other than that we had a good time

Leisure Family

10/10

Exceptional

16 Feb 2026

Tom

Yes. Notable employee in Valet by the name Jaydon. Big asset to the resort. Understands customer service.

10/10

Exceptional

16 Feb 2026

Elliot

Great staff and great views

Leisure Friends

10/10

Exceptional

14 Feb 2026

William

Tremeka at the front desk was the epitome of welcoming and of being attentive to our needs. She made the celebration of our special day even more special. We will be sure to return

Leisure Partner

6/10

Pleasant

12 Feb 2026

Kyra

Adrian at the front desk and the guys running the valet were 5/5 but everything else was just fine.

6/10

Pleasant

09 Feb 2026

William

Going through renovations and too many amenities we’re not available but still charges me.

Business Family

10/10

Exceptional

09 Feb 2026

Constance

Room was very clean and the front desk team were friendly and efficient. Looking forward to staying there again on my next trip to Jacksonville

Leisure Family

10/10

Exceptional

08 Feb 2026

Kim

Staff were exceptional. Our dog was sick and couldnt come. They had a care package gor our dog in our room. They were amazing at personalized customer service!

Partner

6/10

Pleasant

26 Jan 2026

Colleen

The staff was courteous. The newly renovated room has some issues. The bed frame juts out so far it's close to the couch there's not enough room for my husband to get around the bed without bumping into the sharp corner and without bumping his head on the lamp. The furniture doesn't fit being that close to the bed, it's all too cramped. Definitely not luxury as stated by the hotel.

Leisure Partner

4/10

Poor

12 Jan 2026

Phil

Booked and paid for our reservation through Expedia. When we arrived, the hotel added expensive surcharges for the pool, spa, and restaurant THAT ARE CLOSED FOR RENOVATIONS! The hotel is not very nice and the service is just ok.

Business_and_leisure Partner

6/10

Pleasant

04 Jan 2026

john

This is an older hotel which is currently under renovation. Being an older beachfront hotel, our room, which faced the beach, was definitely getting a little rough around the edges and smelled musty. There were still piles of sand around the edges of the room which housekeeping missed. The gym, spa, and other services were closed due to the renovations which didn’t keep the hotel from charging us a daily “resort fee” and a daily “parking fee” on top of an average $700 per night fee for a beach front room (in the winter no less). The staff was professional and very nice, but aside from the free coffee in the lobby, the great location, and nice view there was little to justify the expense for what amounted to a “run of the mill” hotel experience.

Partner

2/10

Poor

04 Jan 2026

Giuseppe

My room did not have a balcony and I did not get breakfast as the restaurant was closed for renovations

Business Self

6/10

Pleasant

01 Jan 2026

James

Our family is a frequent visitor at this hotel. First of all, the people are so nice. Also, I understood that the hotel was renovating, but our heater never got above 71. Also, the hot water was almost nonexistent. Hopefully the “new” One Ocean will be in better condition. We will be back.

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Todd

Last min surprize fees destination fee convenience fee pay for parking then pressured to tip lazy valets. sunglasses disapeared from my vehicle. If i would have known eould have gone somewhere with transparent fees

Leisure Family

6/10

Pleasant

25 Dec 2025

karen

Need to rethink having guests in middle of this major renovation. Refresh definitely needed. Wouldn’t stay here again until renovation is complete. Staff was accommodating.

Leisure

2/10

Poor

21 Dec 2025

Don

The room was small. The furniture was old and worn in the bathroom was tiny.

Partner

10/10

Exceptional

08 Dec 2025

David

Great hotel!!…. Beautiful room overlooking the ocean!!!

Friends_and_family Family

8/10

Excellent

22 Nov 2025

Greg

Staff was over the top friendly and helpful. Great location super close to very good bars and restaurants. Rated “Good” due to reduced resort capabilities because of renovations. Will try again one construction is finished

Leisure

10/10

Exceptional

22 Nov 2025

Amber

Nice room just construction

Leisure Family_with_children

10/10

Exceptional

03 Nov 2025

michelle

This is by far one of the best hotels in that area. It is now our number one choice.

Friends_and_family Family

6/10

Pleasant

21 Oct 2025

Jennifer

Great balcony model

Friends_and_family Family

8/10

Excellent

17 Oct 2025

Audrey

I dont have a balcony.

10/10

Exceptional

13 Oct 2025

Arthur

Clean rooms and very nice staff

Leisure Family

4/10

Poor

13 Oct 2025

Alberto

Hotel and rooms average. Service average. Electricity went out in the AM at time of getting ready. No generator? Made me late for plans.

Friends_and_family Friends

4/10

Poor

10 Oct 2025

David

Room was really dated and beaten up

Friends_and_family Family

4/10

Poor

03 Oct 2025

igor

na

great

Business Family

10/10

Exceptional

25 Sep 2025

Cindy

Great location!

Leisure Family

6/10

Pleasant

21 Sep 2025

Suzanne

We have stayed here several times and it is a great hotel and location. What we did not know ahead of time is that the hotel is under construction and several things are closed…restaurant, pool bar, spa and fitness center. Just know that ahead of time so you won’t be disappointed like we were.

Leisure Partner

10/10

Exceptional

21 Sep 2025

William

Have been to hotel several times. Always a good stay

4/10

Poor

20 Sep 2025

Julia

No amenities (spa, fitness center or restaurant) but still very pricey. Supposedly being remodeled but no activity seen. Rooms desperately need updating (as do elevators). There’s not much competition around so they can get away with it. Overpriced.

Leisure Self

4/10

Poor

19 Sep 2025

LINDA

Actually this is what I DID NOT like. We thought we wouldn't even have to leave the hotel. However the spa and workout room was closed as was the restaurant and full service bar. The hotel was under renovation which we were NEVER told. They also said that Expedia had changed all our deluxe rooms to standard. They were being nice and moving us back to the deluxe! I doubt that very much. They did take off the amenities charge of $30 per day because we were so disappointed in what the resort had to offer

Leisure Friends

6/10

Pleasant

17 Sep 2025

Tracy

Chose this hotel for its restaurant and spa facilities as my friend, who lives in Jacksonville used them recently and recommended them. However, on arrival we were advised without apology, that both the restaurant and spa were closed for renovation. Their makeshift bar/cafe in the lobby only had beer and wine and limited food menu. Be wary as you have to pay a resort fee for a public beach and standard swimming pool with substandard facilities around it. Parking was only valet at $35 per night.
At no point were we informed of any renovations or llimited facilities prior to arrival to allow us to make an informed choice on out stay. In addition, there was nothing on Expedia or the hotel website to advise of said renovations - even after our stay. I reached out to Expedia to complain who asked the hotel to compensate us but they refused. Thankfully Expedia understand the importance of customer service and offered compensation. I am sure the hotel will be lovely once the renovations are complete but right now it is sub par for the money they are charging.

Leisure Friends

6/10

Pleasant

14 Sep 2025

Kim

Not sure what the VIP is? No one at check-in mentioned anything.

Leisure Family

8/10

Excellent

13 Sep 2025

monica

Clean hotel, walkable to shops.

Leisure Self

10/10

Exceptional

08 Sep 2025

Almerie

My daughter and I enjoyed our weekend Labor Day getaway at One Ocean. The property was very well maintained and the staff were friendly

Leisure Family

10/10

Exceptional

07 Sep 2025

Tracy

It was wonderful and relaxing. Staff was really amazing m.

Leisure Partner

8/10

Excellent

04 Sep 2025

SENORA

The only concern I had was the way the water smells I used the bottled water to brush my teeth

Business_and_leisure Partner

10/10

Exceptional

03 Sep 2025

Tracy

Area around hotel

10/10

Exceptional

01 Sep 2025

Tashambria

Loved this place! Everything was perfect and peaceful!!

10/10

Exceptional

31 Aug 2025

Jennifer

Great property and location. Quiet and peaceful stay.

Leisure Family

10/10

Exceptional

26 Aug 2025

George

Nice

Very relaxing

Partner

10/10

Exceptional

25 Aug 2025

Jennifer

We just had a wonderful stay at One Ocean in a king balcony room. Love having coffee while watching the waves. Every aspect of the hotel (from the lobby, bar, spa, gym, pool, to the rooms) was beautifully decorated. (Yes, it may be older like some reviews say, but by no means did that take away from the experience). The staff knows hospitality!! Makes you feel valued and even had a nice surprise for us for our anniversary! This area is a hidden gem, not a tourist-feel, awesome restaurants, everything walkable. Just ubered from the airport. We will certainly be back again when we are planning another Florida trip. The resort fee was reasonable ($32/day), we thought of it like renting the beach chairs and umbrella at other popular beaches. Thank you for a lovely vacation One Ocean!

Leisure Partner

10/10

Exceptional

25 Aug 2025

CATINA

Great stay, beautiful place!

Leisure Friends

10/10

Exceptional

24 Aug 2025

Margo J

One Ocean is one of my favorite places.

Leisure Self

10/10

Exceptional

24 Aug 2025

Karen Elizabeth

Fabulous beach and spa!

Leisure Friends

2/10

Poor

18 Aug 2025

Wendy

Location to the military base.

Leisure Partner

10/10

Exceptional

16 Aug 2025

sally

Great location right on the beach! No need to drive anywhere. Plenty of places to eat and shop right close by!

10/10

Exceptional

10 Aug 2025

Ernie

Fabulous and absolutely wonderful experience!

Leisure

8/10

Excellent

09 Aug 2025

Gail

Beautiful, favorite hotel when I’m in the area. But facility seems to be going down a bit.

Leisure Self

8/10

Excellent

08 Aug 2025

KAELYN

I enjoyed my stay!

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Diane

We loved staying at this resort. The view is perfect, the rooms are spacious, the staff is super accommodating, the food is delicious, and the spa is luxurious.

Leisure Friends

10/10

Exceptional

05 Aug 2025

Virgil

Amazing view great service

Business_and_leisure

10/10

Exceptional

01 Aug 2025

Sandra

Great location and beautiful setting.

Leisure Family

8/10

Excellent

30 Jul 2025

Frank

Area was great, nice spot on the beach, staff and lobby super nice, bathroom was tiny and our room was HOT.

6/10

Pleasant

29 Jul 2025

Amy

Great location and staff. The hotel is nice but ready for an update. It is my understanding this is happening soon.

Leisure Partner

10/10

Exceptional

28 Jul 2025

Kayla

Had a great experience here will be back

Leisure Family

8/10

Excellent

27 Jul 2025

Brent

The bed was very uncomfortable.

Leisure Family_with_children

6/10

Pleasant

27 Jul 2025

Jonathan

Great location and excellent staff, but the hotel rooms felt a bit run down. The 8th floor had a strong musty smell, and our room also smelled damp, which made the stay less comfortable.

Leisure Partner

8/10

Excellent

26 Jul 2025

Carrie

Excellent location, comfortable, and friendly staff.

Leisure Family

8/10

Excellent

24 Jul 2025

Susan

The view was amazing. The room and bathroom were mediocre, but I realize we were paying for ocean access and view.

Leisure Family

10/10

Exceptional

24 Jul 2025

Carolina

Beautiful property with wonderful amenities. Will be coming back again!

Business_and_leisure Partner

10/10

Exceptional

23 Jul 2025

Martina

I had like all.

Leisure Family

10/10

Exceptional

19 Jul 2025

Nisha

The property was very nice and clean, on the beach and walking distance from shopping and restaurants. Valet is an added plus with fast service getting our car ready by the time we arrived downstairs. Our water view room was amazing , would definitely stay here again .

Leisure Partner

10/10

Exceptional

17 Jul 2025

Kimberly

Incredible experience. Great staff. Clean. Ideal location!!!

Leisure Partner

8/10

Excellent

16 Jul 2025

Galen

Expensive but its the only hotel on the beach in the area

Leisure Family

10/10

Exceptional

13 Jul 2025

david Patrick

Beach Pool Staff

Leisure Family

10/10

Exceptional

11 Jul 2025

Barbara

Another excellent vacation at the One Ocean. Staff is wonderful. Rooms are clean and comfy.

Leisure Partner

8/10

Excellent

11 Jul 2025

Tambra

I would've given One Ocean a 5 star, but, i can't! I cannot believe a hotel charhing $400+ a night doesn’t have a smart tV in their rooms. Besides that rhe location was great, staff friendly, and the accomodations comfortable. I had a nice time.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Virginia

Valet parking, there are plenty restaurants to choose from

Leisure Family

10/10

Exceptional

06 Jul 2025

Michelle

Great time

Leisure Pet

10/10

Exceptional

05 Jul 2025

Debi

Staff was very accomodating. Please staff

Leisure Family

10/10

Exceptional

01 Jul 2025

Brian

Business Traveler

I was traveling in the area for business and found one ocean to be an excellent location for my trip. It came recommended by a local business associate. I found the hotel to be well appointed clean and in excellent condition. You can’t beat the location and the amenities are well maintained. The staff was awesome especially Debbie when it came to modifying my stay due to travel disruptions. When I asked for additional time to stay over, they quickly made the changes to accommodate my request. I will definitely be back on future travel to the area.

Business

10/10

Exceptional

28 Jun 2025

Mohammed

Excellent- clean and many dining options

Leisure Family

10/10

Exceptional

27 Jun 2025

Very nice property with on beach access.

10/10

Exceptional

27 Jun 2025

Helen

The staff was fabulous. Everyone I came in contact with was very helpful.

Leisure Family

10/10

Exceptional

25 Jun 2025

melissa

If you’re coming to Jacksonville to the beach, this is the only place to stay. It is such a nice place and everyone is so friendly and helpful. We have stayed here on two different occasions and we always come back because it is so nice. They really deserve more than five stars. I’m gonna go with 10 star⭐️ ⭐⭐️️💙 one ocean

Leisure Partner