Name: Charm Palace
Address: Rua Fernandes Toma S 215, Porto, 4000-215, PT

10/10

Exceptional

13 Jul 2026

Christopher

The room is stunning and the attention to detail was incredible too. Drinking water ready on arrival, air conditioning, hair dryer etc. The self check in process although very late went seamlessly. The icing on the cake is the towels smelled fresh and fragrant too!

Self

10/10

Exceptional

14 Nov 2025

Tony

The room and hotel overall was perfect. Only a short walk to the heart of Porto, staff were so lovely and friendly. They literally couldn’t help enough. Room itself was spotless with the bedding and towels being immaculate and so fresh smelling. The WhatsApp they use for any request you may have is brilliant, staff answer very promptly whether that be some advice on the area to fresh towels in the room. Perfect place for a city break, we will be returning on our next trip to Porto

Partner

10/10

Exceptional

08 Oct 2025

Nino

It was very nice apartment. I am satisfied with the quality.

10/10

Exceptional

30 Nov 2024

LU

Excellent location easy access to everywhere, beautiful room and nice staff.

Family

10/10

Exceptional

13 Nov 2024

Victor

Special little gem

This was the most beautiful property we have ever stayed at. The staff was so friendly and took the time to sell us all about Porto and gave us a walking map. The property is just as you see.. a palace. I took so many photos. You will love your stay in this quiet lovely place.

Partner

10/10

Exceptional

04 Nov 2024

Jahanara

Very old building, creaky with big rooms and big bathrooms, wooden floors. Property had character. Host was very accommodating & helpful. Parking is round the corner at 12 eur a day at a public multi-storey. Very very minor point, would recommend a rug or two or slippers as walking on bare unpolished wood with bare feet isn’t that comfortable. Quiet part of town but still 10-15 mins walk to the main areas. Would def stay here again, we enjoyed our two nights here. No kettle in the room but they are happy for you to use the one downstairs.

Leisure Partner

10/10

Exceptional

20 Oct 2024

Andriy

We stayed in the Gray room. The room needed a bit of renovation, but other that than everything was excellent. Our room was very spacious and had a direct exit to the garden. The hotel is very quite, and in a walking distance to everything, the metro station is very close. From our point of view the offered breakfast is a bit overpriced, 15 euros per person. In the numerous nearby coffee shops we were having a dissent breakfast under 10 euros for both. I would highly recommend that place.

Leisure Family

10/10

Exceptional

13 Oct 2024

Johan

Coming off the street was lovely, spacious, clean, and had a sense of old-style opulence, with the large room and bathroom reflecting this. The reception was exceptional and friendly prior to arriving and throughout our stay. On arrival, spending time telling us where to go and see, optimising certain attractions and where specialist restaurants are. We can highly recommend the stay.

Leisure Partner

4/10

Poor

28 Sep 2024

Patrick

Carpets on stairs and corridors are worn out and stained.
Service is non-existent. If problem they tell you: call 112!
Rooms are not being made up!
This is very expensive glamping wrapped as luxury stay.

Leisure Partner

10/10

Exceptional

24 Sep 2024

Moira

Wonderful weekend in Porto

Loved this hotel, was in a good location, very clean, quiet and Bruno was a fabulous host with lots of tips and recommendations. Porto is fabulous and this hotel is located near a metro AND the amazing market...I went with a friend, 2 bedrooms, 2 bathrooms and a kitchen....whats not to love, modern and stylish

Friends_and_family Friends

10/10

Exceptional

13 Aug 2024

Kun Mei

The host was excellent - very friendly and helpful. Went above and beyond to make us feel comfortable!

Leisure Friends

10/10

Exceptional

20 Apr 2024

Ken

Check in with Bruno was excellent! So very welcoming and helpful. Also shared tips on places to eat in the area. You don’t get that kind of welcome at big name brands!

Leisure Family

10/10

Exceptional

15 Apr 2024

Ted

Bruno was an amazing ambassador for both the Charm Palace and Porto in general. What an asset to your operation! His recommendations for places to eat were right on the mark and exactly as he describe — down to the descriptions of the food courses. So enthusiastic and genuinely interested in helping us experience the best few days we could in your city. The rooms are spectacular and the location perfect for staying just outside the hubub of the tourist core while still only 15 minutes walk from the old city centre. Too bad the water heater broke for the last two days though. The cold showers were bracing but not quite what we had hoped for. 😆 (An offer of free breakfast on the last morning would have been a cool gesture to make up for it. Just something to consider for future.) We would definitely come back for the check-in alone though!

Leisure Partner

10/10

Exceptional

12 Apr 2024

Shaney

Would definitely stay again

We had a really lovely stay in the Grey room at charm palace , access to our own outside seating and then the communal garden which felt very relaxing after walking up lots of steps and hills all day , felt very safe and comfortable at charm palace , Was Greeted by Bruno who helped us with ideas of things to do and dinner reservations , only thing I would comment on was the bed was so hard it was like sleeping on the floor ! But after using blanket as extra padding under the sheet it was slightly more comfortable , toilet and shower room were lovely , high ceilings made it all feel very grand ! Would recommend to my friends and family as a great place to stay , local supermarkets nearby and we walked everywhere and had a very good stay in Porto

Partner

10/10

Exceptional

02 Nov 2023

Neil

Porto mini-break

We stayed 3 nights at Charm Palace. At check-in, Bruno took some time talking through some local restaurants and Porto more generally. And the room was fantastic!

Partner

10/10

Exceptional

28 Oct 2023

Julia

We loved the Charm Palace. We stayed here two nights on a road trip through Spain/Portugal. We did book the \"deluxe\" room, which was more like a full apartment and was a nice relief after hotel rooms. The man that checked us in was really helpful.

Leisure Partner

8/10

Excellent

11 Oct 2023

CARL

Beautiful property, amenities close by. No parking, paid parking garage 10 minute walk away. Room was hot, no air, hard to leave windows open because of street and traffic noise.Bed just had a cold weather comforter, no sheet, so had to sleep without covers because of heat.
Would still go back

Leisure Partner

6/10

Pleasant

01 Oct 2023

Fernando

While we were fine with the lack of staff at the facility per the description, our room was incredibly stuffy and the toilet wasn’t thoroughly cleaned. There was one small fan to “compensate” for the lack of air conditioning but the circulation was poor. Opening the windows led to a shared sun room with the hall and room across from us so we couldn’t leave it open to allow the cool air to come in. I will say the tub and shower were excellent, however. Pillows on the bed were flat and old. Just an ok, but otherwise uncomfortable stay.

Leisure Partner

8/10

Excellent

24 Sep 2023

Paul

Charming

We enjoyed our 5 night stay, the property is located on the top end of the town and is a bit of a walk down to the river
The bathroom was amazing
We would stay at charm palace again

Partner

10/10

Exceptional

21 Sep 2023

Sheila

A Porto delight!

A beautiful guesthouse, located centrally but outside of all the action. We walked to all the sites north and south of the river. Our room was very comfortable, really spacious and very well equipped. Paid on street parking in front but a paid car park nearby and very good value. We paid €20 for 48 hours.

Partner

10/10

Exceptional

14 Sep 2023

Richard

The room and property were beautiful. Bruno helped us with a late check-in and gave us some great recommendations for food and activities in Porto. Such a great host and he made our stay in Porto a wonderful one.

Leisure Partner

10/10

Exceptional

11 Sep 2023

Aleksandar

Rare find. Very cosy place for relaxing holiday in Porto.

Leisure Partner

10/10

Exceptional

04 Jul 2023

Muhammad Zulhilmi

Amazing place! I had a really enjoyable time at Porto because of the accommodation, near to attractions and it was easy to locate. Staff was also friendly.

Leisure Self

10/10

Exceptional

30 Jun 2023

Antony

Great staff

The room was wonderful, spacious,and well appointed. The best part of the stay was Tatiana. She is an amazing hostess and a wealth of information about Porto.

Partner

10/10

Exceptional

06 Jun 2023

David

This is a charming property which has a distinct style. Our room was spectacular and unusual. Helpful staff and nice breakfast. A lovely quiet garden at the rear. Close to the underground and city centee. Highly recommend

Leisure Partner

6/10

Pleasant

28 May 2023

Bryce

It is a cute building. Unfortunately, there are a few drawbacks: very uncomfortable beds and no air conditioning. They should get mattress covers and mini splits. There was a WiFi issue during my stay, but they did come to fix it. I did not like that they entered my unit without permission while I slept late one morning to do the WiFi repairs.

Leisure Self

10/10

Exceptional

18 May 2023

Cheryl

That historical hotel I always wanted stay in :)

Helpful friendly and beautiful with a fantastic location is how I would descibe this hotel experience.
My advise would be to plan to bring in one meal to eat in the courtyard and have a relax in the upper sitting area.

Partner

10/10

Exceptional

15 Jun 2022

S

Truly palatial accommodation

I loved Charm Palace. My room was stunning. Large and airy with french windows to the garden and a table and chairs outside. Huge and very comfortable bed. The bathroom was luxurious with a fabulous chandelier. The grand staircase and guest living area were gorgeous. And the help and advice on what to do and where to go in Porto was excellent - the guys went above and beyond to make my stay a wonderful experience. I'll definitely be back!

Self

8/10

Excellent

23 May 2022

Elizabeth

We've been to Porto before so wanted to try something a bit different. While this is a unique old mansion with lots of character we did feel there were several not so great things about it. I'm certain it was fabulous when it was all first renovated but it's beginning to show it's age. We were in the large self contained apartment on the top floor so this is another thing to consider. Many stairs and steep ones at that. Several things i.e. shower door doesn't stay shut, coffee maker we had to ask for didn't work properly, very sparsely fitted for necessary kitchen utensils dishes etc, certain lights not working, front entrance and upper apartment key tricky and didn't always function. The staff we saw (Bruno, Ricardo) were lovely and very attentive however. The apartment is in a great location to get to everything and has a new large grocery store on the corner and very close to the Metro.

Leisure Partner

10/10

Exceptional

23 Jan 2022

Jennifer

Charm palace was so beautiful and unique. Our room was extremely spacious and clean. The host gave us a ton of wonderful recommendations for restaurants, bars, and activities when we checked in as well as a helpful map. We had a wonderful stay!

Leisure Partner

10/10

Exceptional

10 Aug 2020

Daniel

Charm Palace was perfect for a couple stay.

Our stay was great, had everything we needed. Azul room beautiful, had a bathroom out of this world. Charm Palace is in walking distance to anywhere. Parking is near if needed for 10eur/24h. Front desk people really nice with good recommendations for anything we needed. Garden to relax if you need to. Awesome decorations. Thank you!

Partner

10/10

Exceptional

03 Mar 2020

fayann

A little gem

We were very pleased with our stay at the Charm Palace. A beautiful converted historical property in the heart of the city..easy walking distance to the main areas...
Our room was clean, spacious and overlooked the lovely contemporary styled garden.
We were'nt a fan of the open bathroom.
We loved the style, decor, high ceilings and original Portuguese floor tiles.
Help your self tea service was appreciated with pastries and fresh fruits during the day.
Continental breakfast was ok
Our wonderful experience of Porto was made possible by Majorie, she was an absolute gem, friendly, helpful and full of information..We will return on our next visit..Thank you Majorie.

Partner

10/10

Exceptional

29 Feb 2020

Ricardo

Excelente!

Un lugar increible!

Friends_and_family Friends

10/10

Exceptional

05 Feb 2020

Ben

If you are looking for a property with character, charm and that personal touch this is the place to stay! Location is perfect as you are only 15min walk away from the river but also far enough away from the tourist traps. Our room was perfect, with a nice large bed and amazing bathroom. (I actually think the photos online dont do this place justice). Staff were truly kind and helpful during our stay gave us loads of advice on where to go and spend time.

i dont have one negative thing to say about this place, apart from i wish i had spent more time to utilise some of the communal areas.

Leisure Partner

10/10

Exceptional

25 Sep 2019

Verified traveler

Charm Palace was beautifully designed and decorate. Our bathroom was wonderful. The lovely young man on the desk was very helpful and polite.

Leisure Partner

10/10

Exceptional

23 Sep 2019

Passion

Thank You!

I cannot emphasize enough how much we enjoyed our time at Charm Palace! Our room was so unique and beautiful and we felt very comfortable and at home. Vasko greeted us upon check-in and he made our stay so enjoyable and fun. He took the time to show us things to do around the beautiful city of Porto and really made the whole experience for us flawless. We will always remember our time there and cannot wait to return again!

Friends_and_family Friends

10/10

Exceptional

21 Sep 2019

Verified traveler

The hotel is beautiful. Design and style is well done. Check in was great and friendly. Location was perfect. Room was beautiful.
My only suggestion would be to get better beds. Mattress was way to solid.

Business_and_leisure Partner

10/10

Exceptional

07 Sep 2019

Annette

A fabulous place to stay, Bruno’s restaurant recommendations were great!

Partner

10/10

Exceptional

13 Aug 2019

Wong

Spacious and beautifully-designed apartment, friendly staff

Leisure

10/10

Exceptional

01 Jun 2019

Verified traveler

The property definitely lived up to its name. It was charming as was the staff who at all times were helpful and informative. As an alone traveller the location was perfect and close the action of Porto very secure and safe. Breakfast was lovely with fruit and nuts etc available during the day to have in your room or sit out in the lovely garden. Five stars from me.

Leisure Self

10/10

Exceptional

28 Apr 2019

Lea

Great hotel, staff and location!

Was great! Bruno couldn’t do enough for us, room was spacious and clean, and in great proximity to the centre! Would definitely stay there again.

Partner

8/10

Excellent

06 Mar 2019

Lisa

Beautiful find

Beautifully renovated building..... great location, excellent service and attention to detail

Partner

10/10

Exceptional

21 Jan 2019

Kelsey

I had a great time at Charm Palace in Porto! Staff was very helpful and friendly, check in and out went smoothly, and the hotel and area were lovely.

10/10

Exceptional

21 Oct 2018

Hoag

One of the best hotels we have ever stayed at. Great rooms and common areas. Staff were excited to share their knowledge of the beautiful city of Porto.

8/10

Excellent

18 Sep 2018

Verified traveler

Very stylish property but they have sacrificed comfort and practicality for beauty in some areas like clothing storage. Be aware there is no A/C in most rooms. Fans are provided.

8/10

Excellent

13 Sep 2017

Elizabeth

A few days in Porto.

Great staff, service and location. Would recommend to friends and will stay here again if back in Porto.

Partner

10/10

Exceptional

14 Apr 2017

Eric

Stylish, renovated rooms in old Porto

Great location and privacy.

Family

10/10

Exceptional

21 Nov 2016

Nuno

Great hotel

Great hotel in a central location

Partner

10/10

Exceptional

31 Oct 2016

Gary

Excellent boutique hotel

Impressive renovation of a period building. The rooms are large, with individual decor, fitted out to a high standard. It is evident that a lot of thought has gone into the decoration of the interior. The rooms are very well kept, clean, and the staff are very friendly and attentive. They provide an excellent breakfast.

Partner

10/10

Exceptional

21 Sep 2016

Jon & Grace

Wonderful Location, Beautiful Room, Excellent Stay

My husband and I thoroughly enjoyed our stay at Palacío Fenezia. The owner is wonderful, and his staff is equally so. Our room was beautiful, comfortable and very clean. The location is perfect, just a short walk to many main attractions including the market, a popular patisserie, the tram and historical centre. We look forward to visiting Gianfranco's next project, wherever that may be. Highly recommended!