Name: Mystay Porto Bolha O
Address: Rua Formosa 120, Porto, 4000-246, PT

10/10

Exceptional

17 Jun 2026

Clarice

Very good!

Family_with_children

4/10

Poor

22 May 2026

Duncan

The room we had simply was not as advertised.

The photos & description show a second or third floor unit with a private balcony and a large bedroom, we were put in a ground floor unit where the “private terrace” is simply a slightly fenced off section of the patio space open to all guests.

Shower was moldy and the room smelled mildewed.

There is no check in or concierge—everything is communicated to you via an AI chatbot. No concierge means bags can only be stored in paid lockers on-site (one of which was broken and accepted our payment without opening).

Partner

10/10

Exceptional

28 Apr 2026

brian

The hotel was clean and bright and was in an excellent location. Would definitely stay here again.

Self

8/10

Excellent

04 Feb 2026

Wilfred Richard

The room was clean and comfortable and exactly as described

Leisure

10/10

Exceptional

28 Dec 2025

Jaspreet

The room was great and the location was convenient.

Leisure Self

6/10

Pleasant

08 Sep 2025

Verified traveler

Very dirty rooms

We have hooked four rooms and all rooms are very unhygienic. When we entered the rooms, there were still hairs on bedsheets, bathroom floors and toilet seat.
The duvet covers and pillow cases have stains on them.
The floor almost felt like the have forgotten to sweep or vacumn. There’s cobwebs on the ceiling that does not seem like it was there for more than a few days.
Bathrooms have moulded and discoloured silicon throughout, you really don’t want to step on it.

The check in was done online a few months prior the day of arrival and we still have not received the codes on the day so we had to be let in by other guests, trying to phone up the contact number provided and get the access code to the room.

Friends_and_family Family

10/10

Exceptional

19 Aug 2025

Charlotte

Lovely place for a short stay

Lovely stay and apartment in a great location. The balcony furniture would benefit from being renewed, it didn’t look very strong. There were also 4 of us staying but only 2 plates and limited kitchen items. It didn’t matter too much for us as we mostly ate out.

Friends_and_family Family

4/10

Poor

26 Apr 2025

Verified traveler

Avoid this place. Damp in room

Paid extra to stay in a terraced room. Ended up on ground floor low ceiling room. The room was full of damp. The corridor outaide the room had serious damp. You could leave door open for freah air as it is on ground floor and had a garden which peiple came to smoke. Very disappointed and the joke being paid extra for this room. No solution to move as it was fully booked aparently even though they have several propeties in the area. The instructions to into the property was poor. Didnt specify room number and i had to get in touch with customer services. Being an online Nd humanless check in seems good on paper but when there is issues there is no support. There are better options in the city which i have used before i would use this company again

Partner

8/10

Excellent

16 Apr 2025

Patricia

Really comfy little studio-like room with small kitchenette and lovely terrace. Very clean and modern. My only slightly negative point would be the later than usual check in time, but a staff member was happy for me to leave my bag. Would recommend and would definitely stay again.

Leisure Self

10/10

Exceptional

08 Dec 2024

Russell

Great location , clean, everything we expected! The little patio would’ve been great if the weather was better. Recommend for sure .

Family_with_children

10/10

Exceptional

17 Nov 2024

Niraj

Clean and easy to check in and out

It was short but it was comfortable

Friends_and_family Friends

10/10

Exceptional

24 Jul 2024

elizabeth

Right down the street from wonderful market!
Easy walk to train station.

2/10

Poor

03 Jul 2024

Dmitri

Could not sleep for 2 nights due to people above us partying until 4am, no insulation in the hotel, can hear everything from all other rooms above and to the side. When contacted customer service, they told us they cannot help us.

Leisure Family

10/10

Exceptional

11 Oct 2023

Ivan

The room was well designed for travelers. With all the amenities, little fridge, microwave, small stove, air conditioning. It was great, no frills, fully functional place. There is no parking, but plenty of parking nearby for 10€, we loved the location, next to eating and from reasonable walking distance to Santa Catarina street, and other attractions

Leisure Partner

8/10

Excellent

07 Oct 2023

Verified traveler

The hotel is in a very good location.
We were 3 so got the third floor with no lift.
Shower stream wasn’t that good.

Overall had a good stay,
Communication was only through sms message and couldn’t really speak to someone face to face.

Friends_and_family Family

6/10

Pleasant

05 Oct 2023

Luis

Unfortunately they don't have elevator. You need to drag your luggage to upper floors.
Not recomended if you bring several luggage units or age don't allow you to climg stairs.

They should have those notices in hotel info.

Leisure Family

6/10

Pleasant

26 Jun 2023

Diego

No Wifi, just ok for a quick visit.

Hello, I stayed for just one night.
We didnt have WIFI during our stay a as there is no reception there is no one able to help. I reach them by whatsapp as they suggest in their Hotel but they just told be technical issues.

When trying to do the check out also same issue.

In general hotel is OK but keep in mind there is no elevator and with big luggage can be challenging if you need to be in the 3rd floor.

Ok is well located

Partner

10/10

Exceptional

21 May 2023

Kelsea

Thanks for an excellent stay in Porto! The rooms were fantastic, very clean and nice view from our window.

Leisure Partner

8/10

Excellent

26 Jan 2023

Claire

Basic breakfast

Basic breakfast.
No staff on hand to help if any problems, although there is a virtual one lol. If you like a key for your room then this isint place for you .

Partner

4/10

Poor

16 Jan 2023

anja

We travelled with 2 kids so we booked a 2 bedroom suite. The suite was on the 3rd floor with no elevator. Luckily we only had backpacks and no kids buggy. I can not imagine shlepping luggage up the steep steps.

The suite itself was nice and beds lovely and firm. Bathroom was a decent size with a large shower, however there was mold in the shower and skid marks in the toillet. Kitchenette had a little fridge and a sink and a massive locked cupboard with electricity sign on it. On the face of it OK-ish in general untill you try to sleep. The noice from the electricity cupboard was keeping us up half of the night. It was like sleeping in a boiler room and it kept going all night (and day). We were knackered after 2 nights stay.

We booked the breakfast, which they serve on the ground floor and that was really nice. They served a selection of cereals, fruit, yoghurts, breads, meat and cheese and even some cakes and local pastries. The lovely lady serving couldn't be nicer and more helpfull.

Friends_and_family Family

10/10

Exceptional

02 Jan 2023

Ardeshir

Very nice breakfast every morning with good options. Nice spacious apartment. Very quiet.

Leisure Family

8/10

Excellent

01 Dec 2022

Verified traveler

Small rooms and no windows

Friends_and_family Friends

10/10

Exceptional

13 Oct 2022

Pak Ling

The room is clean and renovated. The location and parking is great. I like the size of the bathroom as well.

Leisure Family

8/10

Excellent

29 Sep 2022

Jim

The room is very nice. There is no live person at reception. I guess I am old-fashioned and prefer that. Good location to reach bus. Metro and not too far to the historic sites.

Leisure Partner

10/10

Exceptional

16 Jul 2022

Francine

Well situated

Leisure Friends

8/10

Excellent

13 Jul 2022

Hafez

Being in downtown

Leisure Family

10/10

Exceptional

19 Apr 2022

NICOLAS

Nice place to stay in Porto.

Nicely located in Bolhão, it is near great restaurants and just 10-15 minutes away walk from all the city centre. The staff is friendly and helpful. The easy and fast concept of the check-in and check out is excellent.

Partner

6/10

Pleasant

07 Apr 2022

George

The room was nice but very small and hot but the service and the breakfast was great we will be back

Leisure Family

10/10

Exceptional

15 Jun 2026

Helle

Dejlig lejlighed

10/10

Exceptional

03 Jun 2026

Vera

Alojamento bem
Localizado, limpeza incrível.

Friends_and_family Family

6/10

Pleasant

15 May 2026

allan

Hotel uden personale. Vi fik koden til døren meget sent . Tydeligt mug på brusekabine, værelse uden vindue

2/10

Poor

09 May 2026

Pamela

Nej

8/10

Excellent

31 Mar 2026

Nicole

Die Lage ist unschlagbar. Direkt in der Straße befindet sich die Markthalle und die Einkaufsstraße kreuzt diese ebenfalls. Wir haben fast alles ausschließlich zu Fuß erreichen können. Unterkunft an sich war sauber und geräumig. Ausstattung hätte besser sein können. Wir hatten nur ein normales Trinkglas zur Verfügung und ein Trockentuch wäre auch super gewesen, da in der Pantryküche keine Möglichkeit war das Geschirr so trocknen zu lassen. Wir hatten auch den Transfer gebucht und das war super. Pünktlich sowohl vom als auch zum Flughafen. Fazit: wir würden wiederkommen ☺️

Friends

10/10

Exceptional

12 Mar 2026

NOZOMI

清掃された綺麗な状態でした
ドライヤーなどもあります

6/10

Pleasant

06 Dec 2025

Steven

La chambre ne correspond pas aux photos sur le site. On nous montre des chambres avec des terrasses, ce n'est pas le cas. La seule fenêtre de la chambre donne sur l'escalier intérieur de l'hôtel, il n'y a aucune vu sur l'extérieur, même sur une cours donc il n'est pas possible d'aérer la chambre. L'hôtel se vante d'un passage de l'équipe de ménage tous les jours, ce n'est pas le cas. Cette équipe, bien qu'agréable, ne passe que pour nettoyer les chambres des personnes partant. De plus, il n'y a aucun autre personnel dans l'hôtel, tout passe par une IA qui ne fonctionne pas, qui ne répond pas à nos demandes mais qui nous harcèle pour payer la taxe de tourisme (aucun soucis quand il faut récupérer de l'argent). Quand nous lui posons une question concernant notre séjour, nous n'avons plus aucune réponse et le numéro whatsapp qui doit nous permettre de rentrer en contact avec un vrai personne ne fonctionne pas, j'attends toujours une réponse à une de mes questions.
SI vous voulez juste une chambre médiocre, cet hôtel est passable mais n'attendez pas un service client ou des prestations correctes.

Partner

8/10

Excellent

08 Nov 2025

Raúl Vigara

Habita

8/10

Excellent

11 Oct 2025

JULIANA

Ótima opção de hospedagem

Recebemos as orientações de check in por e-mail, com as senhas de entrada e do quarto. Pagamos o imposto turístico online.
O quarto estava limpo, e cozinha completa com frigobar, chuveiro muito bom. Lugar tranquilo e seguro.
Em frente ao Studio tem um local para deixar bagagem pelo aplicativo Bounce. Deixamos nossa bagagem porque nosso vôo era tarde o check out era 12:00h.
Fizemos tudo a pė, perto do Mercado do Bolhão e Manteigaria o que era ótimo para tomar café.

Partner

6/10

Pleasant

21 Sep 2025

lotte

Billederne ligner ikke virkeligheden

Værelset var indelukket og uden vindue. Det matcher ikke billedet. Vi fik ikke gjort rent. Det ene værelse manglede skilt, som skulle hænges på døren. Vi hængte skilt på men ingen rengøring.
Toilet var ekstremt intimt, da det var med en glasskydedør. Brusekabine trængte til at få fjernet skimmel.
Ingen lobby, hvor man kunne hygge sig. Meget lydt.
Sengen var god.

Friends_and_family Friends

10/10

Exceptional

07 Sep 2025

Isabela

Hospedagem ok

A hospedagem é bem localizada, porém você não consegue falar com ninguém, enviamos um e-mail e não recebemos resposta até o fim da hospedagem. Mas o local é limpo e tem o que se precisa para poucos dias.

Friends_and_family Family

4/10

Poor

06 Sep 2025

AMANDA

Não recomendo.

Não recebi as instruções do check in dentro do horário correto. Fiquei na rua esperando até ter o código de acesso do meu quarto. Não recomendo! Quarto minúsculo, barulhento, não tem elevador, não tem janela, não fornecem café da manhã como nas fotos. Toalha e lençol manchado. Único ponto positivo é a localização.

Partner

6/10

Pleasant

06 Sep 2025

marcelo

Razoavel.

Sem boas instruções de check in. Cesta de café da manhã não foi fornecida.

10/10

Exceptional

21 Aug 2025

Ruth

Zentrale Lage, Parkhaus in der Nähe, es hat alleS gut geklappt.

Leisure Family

2/10

Poor

10 Jul 2025

Hans Jürgen

Zimmer hatte kein Außenfenster, Schimmel in der Dusche, Zimmer so klein, dass kaum 2 Menschen und 2 Koffer reinpassten, Bad ohne Ablagen, Becher kein Handtuchwechsel, keine Mülleimerentleerung, Waschbecken verstopft, kein deutsches Fernsehprogramm

Leisure Partner

8/10

Excellent

19 Jun 2025

YASUO

オンラインチェックインは苦手なので不安でしたが、やってみると簡単でした。
玄関と部屋に別のオープンコードが設定してあり、セキュリティはしっかりしているようです。
チェックイン時シャワールームのドアが壊れておりエージェントを通じてクレームをつたえたところ修理に丸２日かかりました。
ホテルに人がいないので、部屋に問題があった際は非常に困ります。
他が素晴らしいだけに非常に残念です。

Friends_and_family Family

6/10

Pleasant

06 Jun 2025

Banin

You can hear a lot of noise from the hall way. The lobby smelled damp, maybe moldy. Placed the sign to clean the room and it took 2 days before they cleaned it. Told staff to change the sheet, but they still did not, because, as they said, the sheets looked clean. Overall the room is acceptable, but noisy when there are people in the hallway/on the stairs. Cleaning service was bad, but customer service was always available and tried to be helpful.

Partner

8/10

Excellent

05 Jun 2025

Linde

Gute Lage. Klein, sber ordentlich und alles vorhanden. Schon etwas abgewohnt und laut.

Leisure Friends

4/10

Poor

01 Jun 2025

Djoe

Der var ikke et vindue på vores værelse hvilket var utrygt hvis der skulle opstå brand i opgangen. Vasken var stoppet. Og sengen slidt

Friends_and_family Friends

8/10

Excellent

23 May 2025

Walterlando

Mystay vale a pena!!!!!!!!!!!!!!!!!

Excelente acomodação, toda nova e mantida com capricho. facilidade de acesso por senha para entrada e saída, a uma curta distância do Mercado do Bolhão e segura. Impressionou a limpeza de todo o prédio e a disposição das amenities para o cliente!!!! Muito Bom!!!!!!!!!!!!

Self

6/10

Pleasant

01 May 2025

Jesús

El tamaño de la habitación es muy Justo y es complicado regular la temperatura y flujo del agua en la ducha, dicho esto la cama es muy cómoda y está muy bien situado

Partner

2/10

Poor

19 Apr 2025

Verified traveler

A NO GO

The room was like a black, small hole. No windows, no airing, no ventilation. On the other hand, lots of mold in the bathroom. Far from what the photo promised. Horrible experience.

Partner