Name: Hotel San Juan Inn
Address: Blvd Cucapah 2400 Col Lomas De Matamoros, Tijuana, 22206, MX

8/10

Excellent

13 Jul 2026

Nico

Ok

Partner

10/10

Exceptional

01 Jun 2026

Felipe

Excelente, recomiendo ampliamente este hotel, para las demas ocasiones, me hospedare aqui. Sigan asi.

Family

10/10

Exceptional

25 May 2026

Paulina

Limpio y moderno las habitaciones el del seguridad amable las cajeras no tan amables y tajantes

Partner

2/10

Poor

19 Apr 2026

angelica

First it is not a hotel , it's a motel. You have to check in trough a window where the cars drive in, risking get hit, you can't see the rude person that is inside the window its completely blocked with metals, you get the key with a big plastic and a control remoto trough a metal box. You are required to take the key to the rude person every single time you want to go out the MOTEL. The area its terrible, couldn't sleep the whole night, super noisy, probably a bar, drank people screaming, dangerous...

Family_with_children

8/10

Excellent

27 Mar 2026

Thomas

Great Shower! Not the best neighborhood but the staff was very nice. Booking through Expedia cut the price in half so I was very happy.

Self

2/10

Poor

01 Mar 2026

Rosa

ataff was rude no help at all

Partner

4/10

Poor

27 Dec 2025

Karina

A lot of noise from, music all night

Partner

2/10

Poor

21 Dec 2025

Geidhy

First of all, Employees were very rude and unprofessional. I made sure to let them know about I will arriving late to my reservation due to flight cancellation and they always insisted i never had a reservation. I honestly don’t know why this ugly motel is even on Hotels.com would not recommend to anyone unless you want to bring a women over for a couple hours and leave. But for a weekend stay totally not recommend. Bed sheets and pillows were yellow. Found long hair on pillows. They don’t take the time to inform you about “rules” so when I was leaving the motel to go tour they stop you like if are stealing something and turns out you have to leave your room key EACH time you leave and pick up when you need it.

Friends_and_family Family

8/10

Excellent

07 Dec 2025

Amelia

Clean room, secure parking, friendly staff.
On a busy corner... so it was noisy until about 10pm.
Great price, we will stay there again.

Business Partner

2/10

Poor

22 Oct 2025

Marcelino

They couldn’t find my reservation. They took a whole room away even when we paid for it through Expedia.

Leisure Family_with_children

10/10

Exceptional

20 Oct 2025

Carlos

Very good , clean, comfort

6/10

Pleasant

04 Sep 2025

RUBEN

Airport Stay Over

All I can tell you is, I wouldn’t take my family here. There is an adult hourly rate which tells you a lot, and I heard things through the walls that were not very family appropriate.

Partner

6/10

Pleasant

01 Sep 2025

Carlos

The entrance to the hotel there is a big bump that will hit under the car if you driving a small automobile don't stay here

4/10

Poor

03 Mar 2025

Joseph

The people up stairs were making to much noise

10/10

Exceptional

18 Feb 2024

R

The place was renewed and clean good attention
Only thing needed were hair dryer and iron for clothes

8/10

Excellent

27 Mar 2023

dix

Bed was comfortable. Car/security was good. Really only complaint was very far away from Centro. Didn't realize when I booked.

Leisure Partner

8/10

Excellent

16 Dec 2022

domingo

ok

Leisure Self

8/10

Excellent

05 Dec 2022

Edgar Sanchez

Estancia un dia

Muy buena experiencia, no tuve problemas al ingresar o salir de las instalaciones. Buen precio por el tipo de habitacion.

Friends_and_family Family

6/10

Pleasant

11 Sep 2022

Jose

The receptionist has a bad attitude and in the room was a cucarachas coming from the back of the bed.!!

Partner

6/10

Pleasant

08 Aug 2022

Eluterio

This is a Mo-Mo, not a “Hotel”.

Parking sucked, you need to be there early to get a parking space, lot was full of cars that were from their hourly rooms. Parking lot had more cars than they had rooms due to their hourly rooms. Definitely not a family friendly “hotel”. This is what we call in the hood a Mo-Mo.

Self

8/10

Excellent

20 Jun 2022

Gilberto

Great atmosphere nice people clean rooms

Leisure Partner

6/10

Pleasant

05 Mar 2022

Gustavo

The property was clean, the parking lot was clean, the bathroom was clean, The staff were friendly and highly visible day and night.
The bad items were the carpet is difficult to clean and so inside the room smells linger, Access to the property is complicated, but not the business fault. On 03-02-2022 at 3:40 am I checked out from the motel and took Cucapah blvd. towards Tijuana airport. At 3:45 am I was stopped by a local police enforcement two officers. One officer politely took my California driver's license and vehicle registration, soon after the police officer called me out of the vehicle and said the tint was illegal that it had to be removed immediately and that a traffic citation was to be issued. He also asked the reasoning of being in such a dangerous area of Tijuana. I stayed at that motel for three nights and two days and drove all over Tijuana and spent money at many Tijuana Businesses. I was in a hurry and could not afford to loose a flight to Mexico City, so I payed off the officer $1000.00 pesos so I could go on do my life duties otherwise my car risked being impounded. Local law enforcement have to use common sense at implementing the law otherwise people like me will not go back and spend money at those Tijuana areas. Those $1000.00 pesos do not hurt me a bit, but the treatment is scary and might decide not to go and vacation again at this motel.

Leisure Partner

6/10

Pleasant

13 Jan 2022

Carlos Garcia de

Pos: It is economic and so clean.
Neg: I told the cleaning staff not to come into my room and they ignored and went in to clean and when I asked for the invoice they told me I have to make a Wattsapp call after send for email the following documents:
My remmitance note, Hotel Name and room number, tax ID, digitized payment receipt, fiscal address & specify payment metod. I still don't know if I stayed at the White House or a economic $64.00 for two nights hotel !!

Leisure Self

8/10

Excellent

06 Dec 2021

Franklin

Relájate

Nice stay great ambience little noise but you can spend a good time

Partner

8/10

Excellent

23 Nov 2021

Charles

Not as close to Zona Norte as claimed. About 200-250 pesos to get there. If you do not speak Spanish, you will have a hard time communicating there as they do not speak English. Luckily for me the head housekeeper had a translator on her phone and was able to help me. She was very friendly and helpful. My phone did not work the instant I crossed the border. The phone in the room cannot make outside calls. Internet was my only communication option and the connection was good. Across the street was a supermarket, pizza place, fitness and Chinese food buffet. Macro15 shopping plaza is a 15 peso bus ride from hotel and is a modern shopping plaza. Overall nice and everyone I ran into was nice even though there was a communication brrier.

Self

10/10

Exceptional

21 Nov 2021

Trevor D

great customerservice

Leisure

10/10

Exceptional

23 Oct 2021

Jorge Fuentes

Everything was good love the manager got us taken care of

8/10

Excellent

17 Oct 2021

Martin

You get what you pay for

Business Partner

2/10

Poor

06 Sep 2021

Guadalupe

Worst Hotel I have ever stayed in. I understand every hotel has rules but they were just over board. My husband and I got a room our kids were staying with there grandpa so I had my kids use the restroom while their grandpa got their . They called the room stating they had to wait outside in front of the hotel which it thought it was ridiculous. They were very hostile! Also if you had visitors they had to pay as if they were staying there you cant even have someone you know come look for you. Our phones died and my family came next morning to try to knock they did not let them in. Anytime you leave the hotel you have to leave your which made no sense to me, to top it off they questioned you when are you coming back or how are we taking. The staff is very RUDE! Even to leave the parking they need to verify who you are what room were you in etc. We felt as if we was kidnapped no lie. Never again will I book with thia Hotel. Just wish they had all these ridiculous rules on Expedia. They deserve 0 stars!

Leisure Family_with_children

2/10

Poor

28 Jan 2020

Verified traveler

Nothing it was scary and in a terrible location. They wouln

4/10

Poor

08 Jan 2020

Helene Christina

Bad experience

There was a lot of problems checking in. They said I had not paid even though I showed them my reservation and that I had paid. After calling hotels.com and had them talking to the hotel they let me check in, but they were very annoyed and angry.

4/10

Poor

26 Oct 2019

Verified traveler

can go out of your room after midnight and too much night activity

Friends_and_family Partner

2/10

Poor

16 Jul 2017

Verified traveler

Bad experience

I have stayed here before, and never had a problem. i was charged more than what i expected lady in front desk said it is always plus tax at the time of check in, NOT TRUE. The lady was very rude, they couldnt find my reservation, and the room wasnt clean, bed was uncomfortable.

Family

10/10

Exceptional

26 Sep 2016

Verified traveler

Excellent Value

Very good rate.
The service was excellent, from both English-speaking and non-English-speaking staff.

10/10

Exceptional

21 Feb 2016

Adela

Very clean!!

Great hotel very clean!! It's a little far from downtown Tijuana other than that o would definitely stay here again!!:)

Partner

2/10

Poor

05 Dec 2015

rm

Motel no Hotel, horrible !!!

No stars, horrible place, horrible place, horrible, horrible..... is Motel no Hotel !!!! Look

10/10

Exceptional

12 Sep 2015

John

i recommend staying

The 5 days i was there was relaxing the service was great and the beds was made every day and it was comfortable i did not want to get up

8/10

Excellent

18 Jun 2015

Daniel

Some confusion, because this is a \"Motel\" not a hotel. By Motel I mean a love motel where you can rent a room for four hours. Parking was an absolute mess, don't bring kids here.

Partner

2/10

Poor

01 Jun 2026

Karina del carmen

Primer lugar yo pague dos noches por dos personas una se quedaria un dia conmigo al siguiente otra, yo vengo de otra ciudad una compañera de trabajo ingreso por unos documentos que tenianque darle y en cuanto ingreso esa compañera, que pork no podia estar una tercera persona en la habitacion me cobraron 400 pesos mas al minuto que entro, despues la persona que estubo conmigo la 1 noche se regreso y tenia que dormir conmigo la otra compañera y no la dejaron ingresar que porque ya estaba registrada la anterior saben en el problema que me meti? Osea son pesimas con su politicas yo pqgue por dos personas por habitacion que importa!! Quien seaaaa me va ir muy mal en mi trabajo mañana

Friends

4/10

Poor

20 Apr 2026

Edgar Antonio

La habitacion estaba muy limpia, los protocolos de seguridad algo exagerados pero entedibles siendo que es mas un motel que hotel. La mujer que trabajo el mostrador en las mañanas los dias que estube alli era muy grosera con los clientes, no tiene modo para hablarle a las personas. Al pricipio pense que era solo yo pero escuche comonle hablaba a otras personas con groserias y me di cuenta que asi es con todos. La muchacha que estaba en la noche fue muy amable y buena gente.

Self

8/10

Excellent

17 Mar 2026

Roberto

Habitaciones comodas y limpias.

Friends

8/10

Excellent

13 Dec 2025

Jorge

La zona que la rodea es peligrosa, poco iluminada. Batallé para que la reservación de Expedia se viese reflejada en su motel. La habitación estaba bien y el personal me ayudó con un kit de primeros auxilios ya que tuve un accidente con mi dedo.

No creo volver pero tampoco fue terrible la experiencia.

Leisure Self

6/10

Pleasant

23 Nov 2025

Hermilo Salvador

Si hay tiendas.

Leisure Friends

10/10

Exceptional

22 Nov 2025

JULIETA

Buena ubicación. Me ayudaron con un check in tardío