Name: Hotel Schwarzsee
Address: Schwarzsee Zermatt 3920, Zermatt, 3920, CH

8/10

Excellent

26 Mar 2026

Subramanian

Staff were excellent, property location is excellent, Views are spectacular, Food was average.

Friends

6/10

Pleasant

11 Mar 2026

Lori

As you are totally captive after 5pm every night an area to hang out with games, tv, music. Room was never cleaned in 3 nights.
Food included but cheap.

Family

2/10

Poor

03 Mar 2026

Kyle

They had zero backup plan for poor weather, and literally cancelled one of our booked days without any plan to compensate. We had to find our own accommodations for that night.

Upon arriving the next day, the staff were clearly overworked and never had any idea what was going on.

This hotel added unnecessary stress to our trip due to incompetence and poor planning

Friends_and_family Friends

10/10

Exceptional

26 Feb 2026

Alejandro

The room was very comfortable and the hotel staff were very helpful and attentive; I received excellent treatment from them.

Friends

8/10

Excellent

03 Feb 2026

Christina

Staff was great, food was delicious, ski gear room could use a few upgrades to help dry boots & clothes

Self

10/10

Exceptional

19 Jan 2026

HARDIK

The Staff went an extra mile to accommodate our special dietary requirement during dinner service :)

4/10

Poor

27 Dec 2025

Betsy

The location is breathtaking, but the hotel should be clear that the final gondola up is around 4p up front in their marketing material.

The staff was not communicative via email once the issue was identified 7 and 2 days prior to arrival.

The accommodations are spartan but for the most part, comfortable. That said, there are no cards or board games to occupy the time in the evenings.

Would not recommend staying for more than a night based on the location.

Leisure Family

10/10

Exceptional

23 Dec 2025

Hudson

The facility was great, staff was friendly, food was good, location couldn’t be better.
The only thing that wasn’t great was the pillows, which were pretty small

Leisure Friends

10/10

Exceptional

22 Dec 2025

Jacob

Nice

10/10

Exceptional

05 Sep 2025

Brian

This is a hotel partly up the mountain accessible only by cable car. They should warn people strongly no service up after 4 PM. But the stay was exceptional. Immediate access to trails. Incredible views of Matterhorn and immediate access to hiking trails and cable service a lot higher. Good meals, dinner and breakfasts. Dinner is included in stay, but waiters should warn that beverages are separate and charged for, even five euros for a cheap little teabag. Everything is included at breakfast, which are good. My room window looked out on the Matterhorn, and watching it in starlight and at dawn was incredible. I did not realize where this hotel was when I booked it, and got so much more than I expected. Kind and helpful staff. Strongly recommend this place. (Not every room has a Matterhorn view like mine did, not is the weather as good as it was on my stay. Cloudy or bad weather obvious affects views and activities, and hotel has no control over this.)

Leisure Self

10/10

Exceptional

05 Apr 2025

Jerome

Sitting right under the Matterhorn, best location on Zermatt. Good food, relatively affordable. Highly recommend for the view.

Leisure Family

2/10

Poor

25 Jan 2025

Joe

No transportation up to hotel. Was told no one allowed to go to this hotel. I canceled.

10/10

Exceptional

19 Feb 2024

Yovana

Where to begin!? Schwarzsee Hotel is amazing for skiers who travel across the continents with the mentality to enjoy the outdoors. This hotel is very convenient as it is a ski-in-and-out hotel. With the most amazing views of the Matterhorn and part of the Swiss Alps just out your window. The gondola is one minute walk and to embark further up in the mountains and all the way to Cervinia ski resort which lands in Italy!! The staff at the hotel are polite and helpful, the food is beyond delicious. Enjoyed every meal for 4 consecutive days. Your stay includes breakfast and dinner. The dormitories are a bit stretchy and the mattresses hard spring coils. But if you are here to ski the alps, this is just a minor thing that you can overlook. I would definitely comeback!!

Leisure Self

10/10

Exceptional

15 Jan 2024

Ruth

Best view of the Matterhorn. The hotel is basic but clean.

Leisure Self

10/10

Exceptional

03 Sep 2023

Igor

Amazing ambiance of high mountains

Amazing mountain ambiance - that was my second time staying in this hotel. Matterhorn view from my balcony, good breakfast and excellent dinner, friendly and helpful staff. Unfortunately it gets booked up very quickly during the summer so it’s really hard to get.

Self

8/10

Excellent

12 Aug 2023

Laurie

Wonderful hospitality!

Leisure Friends

10/10

Exceptional

26 Jul 2023

Verified traveler

convenient for photography and clean room

the room with private bathroom is small, basic simple but very clean and warm. from the balcony you face Matterhorn and very convenient for photography. and this is the reason i booked. just want everyone know that there is no water kettle in the room, only one power socket on the wall which is next to the door, and one in the bathroom.

Self

10/10

Exceptional

12 Mar 2023

Hyunmi

affable. pleasure staying. staffs were friendly and care for you while you are staying. met a lots of good friends.

Business_and_leisure Self

2/10

Poor

11 Apr 2022

Verified traveler

Rude, unfriendly manager

Very rude and unfriendly staff, particularly the elderly woman who seemed like the manager working during the day. Both soap and shampoo dispenser in the the shower/bathroom were empty, and had to ask multiple times to get it refilled, which still was not done promptly. Was rudely asked to settle my bill before check out time in the middle of eating my breakfast. Also was responded to angrily when I requested to check my luggage after check out, saying that it was too full and I would have to find space, which was not difficult at all to do for my medium sized backpack. Also the location is poor if you want to do anything in town, as they inform you in an email a few days prior to your stay that you will have to catch the 3pm gondola from Zermatt at the latest if you want to get back to the \"hotel\", which is really more of an adult hostel. I ended up sleeping on my friends' couch at their hotel in town for one of my nights because I wanted to hang out with them in town and it ended up being a far more comfortable and pleasant experience.

10/10

Exceptional

12 Feb 2020

Verified traveler

All I can say is “WOW”. Sleeping at 2000 meters in the shadow of the Matterhorn. Simple but spotless facilities, excellent kitchen and delightful staff. Wake up in the morning and literally step out onto the piste. Only downside is that the lift shuts at the end of the ski day and there is no way to town in the evening, so you might not want to spend all week here. I spent two nights and found it delightful

Leisure Self