Name: Albana Real
Address: Schluhmattstr, 19, Zermatt, 3920, CH

10/10

Exceptional

27 Jul 2025

Audra

Staff was very helpful and welcoming. Spa was nice but needed help turning the sauna and steam room on. Never did figure out how to start their steam room

Leisure Partner

10/10

Exceptional

16 Mar 2025

Ian

Awesome place to stay. Clean, quiet, friendly and accommodating staff with an awesome spa and ski room!

10/10

Exceptional

10 Mar 2025

Nicholas

This hotel was great! The room was very comfortable with plenty of space and we loved the spa! Highly recommend for a relaxing ski weekend

Leisure Friends

10/10

Exceptional

14 Feb 2025

Kevin

The staff went above and beyond to ensure an enjoyable experience.

Leisure Self

10/10

Exceptional

13 Feb 2025

James

Cool spa area.

10/10

Exceptional

28 Jan 2025

Nicholas

Great hotel

Excellent service, extensive complimentary breakfast, beautiful spa included as well. Rooms were very nice.

Friends_and_family Friends

2/10

Poor

26 Jan 2025

Verified traveler

Horrible customer service. I requested a refund because of it and they refused even though I never stayed there. I am taking it up with Hotels.com and my credit card company. I will get my refund one way or another.

10/10

Exceptional

23 Jan 2025

Sean

Amazing experience, highly recommended

Friends_and_family Friends

10/10

Exceptional

19 Jan 2025

Justin

Fantastic Stay!

Amazing hotel, well located in town. 10 min walk from the main train station and most ski lifts. Great breakfast every morning, shout out to the omelete man). Room was comfy and cozy. Spa was spacious, clean and comfortable, and the ski room was well kept also. Would definitely stay there again.

Friends_and_family Friends

8/10

Excellent

14 Sep 2024

Marcelo

We liked everything about the property except the mattress. It was terrible. It was broke. I didn’t expect that at a hotel or the only thing you really need is a bed and that wasn’t right

Leisure Partner

10/10

Exceptional

06 Sep 2024

Nadine

We loved our large room, with a sitting area and we had 2 balconies. Comfortable bed. Fantastic place. Would strongly recommend. Lovely breakfast.

Leisure Partner

10/10

Exceptional

18 Aug 2024

Salim

Excellent location

10/10

Exceptional

12 Aug 2024

Andres

Beautiful hotel, room, and spa. The staff was very friendly and helpful. Definitely recommend

10/10

Exceptional

12 Feb 2024

Harmeet

Excellent hotel with great restaurants inside. Conveniently located in centre town.

10/10

Exceptional

23 Jan 2024

Iliyan

incredible staff, best hotel experience i've had

Leisure Friends

8/10

Excellent

04 Feb 2023

Verified traveler

Clean, comfortable and good location between the town centre and the Furi gondola. Nice breakfast with a good selection of eggs, cold meats, cheeses, fruit, bread and muesli but it would be nicer if there had been some variation through our stay. One issue - our room did not have a thermostat and was overheated so we had to open the windows at night to sleep.

Friends_and_family Family

10/10

Exceptional

29 Dec 2022

Jonathan

We had a wonderful stay. The hotel has a great location near ski lifts and town center, an amazing breakfast, and restaurants conveniently on site. Highly recommend.

Leisure Family

10/10

Exceptional

07 Dec 2022

Lamuel

I truly lived everything about this hotel. Charlotte and all the staff, couldnt get all names, were so helpful, kind, and welcoming. The food in the restaurants were great and also the drinks at the bar. I had an extremely great view of the matterhorn right iut the door. I kindly thank everyone for all great hospitality and each time i visit zermatt, yhis will be my home away from home. I give them 5 stars.

Leisure Partner

6/10

Pleasant

15 May 2022

Sharon

This property was walkable from the train station. Our room had a direct view of the Matterhorn which was wonderful. The room was clean, the bathroom was nice. What was disappointing is that when we got to the hotel to check in there was nobody at the desk. My husband and I waited for a half an hour until somebody showed up to check us in. Also, the bed in the room was quite hard, I had trouble sleeping.

Leisure Family

10/10

Exceptional

07 May 2022

Murray

Excellent customer service complimented by great facilities. Highly recommend this property

Leisure Friends

10/10

Exceptional

19 Mar 2022

Susie

Great view of the Matterhorn

Lovely friendly traditional place

Partner

6/10

Pleasant

09 Feb 2020

Verified traveler

Tired, old rooms, too hot, no real view. Needs investment. Staff is super nice and breakfast is excellent. The spa is enjoyable but small.

Leisure Friends

10/10

Exceptional

29 Dec 2019

Mallory

Amazing family owned hotel in a perfect location and staffed by a warm, friendly professional group of people! Eight of us gathered for a 5 night Christmas stay and enjoyed delicious breakfast buffet, warm inviting decor in an intimate atmosphere in close proximity to

Friends_and_family Friends

10/10

Exceptional

28 Dec 2019

Verified traveler

Perfect Perfect Perfect

This hotel was perfect. Excellent location, great amenities, absolutely delightful, knowledgeable and attentive staff (they made you feel like part of the family), wonderful breakfast! Spa included a pool, hot tub, steam room and sauna which after a long day of hiking/skiing/wandering was welcomed. The lounge was a great area to meet old and new friends, have a glass of wine by the fire, play board games, whatever. 2 onsite restaurants were nice when one did not feel like hitting the town. Not to mention a defect view of the Matterhorn. Would stay here again in a heartbeat!

Friends_and_family Friends

10/10

Exceptional

22 Oct 2018

Misty

1 night stay

We loved our stay at the hotel. The beds were comfortable and the patio was cute and roomy. A great hotel.

Partner

10/10

Exceptional

05 Mar 2018

Verified traveler

Perfect place to stay in Zermatt! Great breakfast!

Great service at checkin, facilities and storage for skiis. Wellness in hotel. Great breakfast in the morning. Friendly, helpful and local staff. Top! 4 stars for sure!

8/10

Excellent

04 Mar 2018

Gerard

Verbier is amazing. This hotel was quite comfortable

10/10

Exceptional

07 Feb 2018

James

Great spot with easy access to lifts/town!

The service and hotel were awesome, it was quaint and charming, breakfast and the restaurants (plus hotel bar) were so good that you wouldn't have to leave the hotel doors for your whole holiday. Easy 200 yard/meter walk into the middle of downtown and short/easy walk to the lift even in ski boots. Highly recommended!

10/10

Exceptional

24 Oct 2016

Razvan

Welcoming staff, excellent service

Welcoming staff, excellent service.

10/10

Exceptional

16 Mar 2016

Verified traveler

expensive but nice!

Great location, service, skiroom, access town and lifts.. Spend but

Partner

10/10

Exceptional

07 Jul 2015

Verified traveler

Excellent value - great location

Me and my 4-year old son stayed in a \"single room\", which was excellent value, very comfortable, for two people. Most rooms, at least on the top 3 floors, (of 5) have magnificent views of Matterhorn from the balconies. The breakfast buffet was good and the spa area/pools very nice. The location is great right in the middle of the things you will want to walk to (train station, Gornergrat train, Matterhorn express cable car). No need for any taxi use if you stay here.
The only negative thing I can think of (and I tried hard) is that the ceiling in the shower of our room (which was at the end of the building) was too low for me to stand upright (and I'm not extremely tall).

Family

10/10

Exceptional

24 Mar 2015

Tisha

Excellent quasi-central location without the noise

Great central location without the bustle of the main street. Comprehensive on site services --2 restaurants; bar with knowledgeable bartender; fumoir; pool; jaccuzi. Staff very accomodating.

10/10

Exceptional

27 Jan 2015

Verified traveler

Great place

Great location. 8-minute walk (in ski boots) to Klein Matterhorn lift.

10/10

Exceptional

12 May 2013

William

Great hotel for holidays

Very sweet and comfortable. Good condition and very soft duvet. Good viewing.

Family

10/10

Exceptional

19 Apr 2013

Verified traveler

Best experience.

Best hotel we had during our two week vacation!!!! The front desk personel were so helpful and nice. The location was great and the room was fantastic. The surprise was the magnificent view of the Matterhorn.

10/10

Exceptional

29 Oct 2012

Becker

You will feel at home

Such a lovely and friendly stay. Great location for those who r planning to ski.
The gym, pool and spa were amazing. Good location too.

8/10

Excellent

06 Jun 2012

Dee

Great views of the Matterhorn

Our room had a wonderful view of the Matterhorn. The room was large and opulently decorated. The breakfast was good and the staff very helpful. The only thing that wasn't 100% was that WiFi wasn't available in the rooms, only in the public areas. The hotel was in a quieter area than the main street, but everything was still easily accessible.

Family

10/10

Exceptional

11 Dec 2011

Verified traveler

Wonderful

The owners and staff were very friendly and we had a corner room with views to mountains and village. If back in Zermatt, we would definitely stay here again.

10/10

Exceptional

17 Aug 2011

Ian

Albana Hotel Zermat -

Good location, just across the river from the church. Nice decor, great breakfast, very friendly and accomodating staff

10/10

Exceptional

27 Mar 2025

Kostandin

Everything is perfect

Leisure Partner

10/10

Exceptional

18 Feb 2025

Armin

Ideal, everything that you could wish for. Interior more rustical, but that is a preference thing and no judgement on the quality.

Leisure Family

6/10

Pleasant

09 Feb 2025

Christian

Gut

Tolles Hotel
Leider viele Mitarbeiter die nur Englisch sprechen 😫😫😫
Super Restaurants!

Partner

10/10

Exceptional

28 Dec 2024

Esteban

Espectacular! Muy acogedor el hotel y la habitación que nos tocó (4to piso) tenía una vista impresionante al pico Matterhorn. La comida del restaurante Entrocote deliciosa y su desayuno super variado

Leisure Partner

10/10

Exceptional

13 Sep 2024

KAZUKI

日本人橋の近くにあるホテルで客室からマッターホルンが望め眺望が良かった。ベットの質や清潔さも満足でおすすめできるホテルです。
レストランは日本食のほかタイ料理、イタリアンがあるが、我々は日本食を選択。日本人でも満足できる料理で鉄板焼きのパフォーマンスは面白かった。

Leisure Partner

6/10

Pleasant

07 Sep 2024

Zhonglei

staff rudely tried to change my seat in breakfast room. breakfast menu was too pure.

Leisure Family

10/10

Exceptional

17 Nov 2023

Angel

Excelente lugar

Leisure Partner

10/10

Exceptional

01 Nov 2021

Elko

zentral

Leisure Self

10/10

Exceptional

18 Oct 2021

Gerold

Sauber, gepflegt und sehr zuvorkommendes Personal.

Leisure Partner

4/10

Poor

25 Feb 2021

Verified traveler

Mir wurde auf meine Anfrage mitgeteilt, dass das Zimmer vor nicht allzu langer Zeit renoviert wurde. Ich finde das Zimmer extrem altmodisch: vom Mobiliar bis z.T. der mit Stoff verkleideten Bahnen an den Wänden.
Was mich aber am meisten gestört hat, ist das Nicht-Einhalten der BAG-Regeln betreffend Covid-19: Das Personal trug sehr oft die Maske nicht korrekt, Abstände wurden nicht eingehalten, fehlendes Desinfektionsmittel und Morgen-Buffet mit Selbstbedienung.

Leisure Partner

6/10

Pleasant

24 Nov 2020

Thierry

Besitzer sehr freundlich, Abendessen mit 35 CHF völlig überteuert, Bedienung im
Restaurant superfreundlich und supernett, aber mit Maske unter dem Kinn! Fitnessbereich ins Wellnessbereich müssten mal renoviert werden. Lage vom Hotel sehr gut.

Self