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Hotel Firefly

Zermatt · Switzerland

Schluhmattstrasse 55View location

9.8/10Excellent196 Reviews
Cleanliness10.0/1010.0
Service9.8/109.8
Comfort9.8/109.8
Condition10.0/1010.0
Location9.6/109.6
Neighborhood9.8/109.8
Value10.0/1010.0
Amenities9.8/109.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Firefly

The 4-star Firefly Luxury Suites at the foot of the Matterhorn in Zermatt is only a 3-minute walk away from the Klein Matterhorn cable car and a short walk from the village centre. The hotel offers modern, spacious suites and an indoor pool and spa area.

Most suites feature a balcony and the larger ones an open fireplace. An à la carte breakfast is served to you in the suite at your desired time. A transfer from Zermatt's train station or parking areas is offered.

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When you stay at Hotel Firefly in Zermatt, you'll be near ski lifts, just steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi. This family-friendly hotel is 0.1 mi (0.1 km) from Furi Ski Area and 0.1 mi (0.1 km) from Furi - Riffelberg.

Treat yourself to a stay in one of the 16 individually decorated guestrooms, featuring heated floors and flat-screen televisions. Your room comes with a Tempur-Pedic bed. Rooms have private furnished balconies or patios. Kitchens are outfitted with refrigerators, ovens, and stovetops.

Digital programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff.

Popular amenities

Swimming Pool
Free WiFi
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 7:00 AM to 9:00 PM.
    • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • A car is not required for transportation to and from this property.
  • Special Instructions
    The front desk is open daily from 7 AM - 10 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Zermatt is in a car-free zone and can be reached only by train. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Pet fee: CHF 30.00 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Portuguese

    English

    Italian

    French

Nearby attractions

Zermatt-Matterhorn Ski Paradise 0.1 km / 0.1 mi
Furi Ski Area 0.1 km / 0.1 mi
Kirchbrücke 0.3 km / 0.2 mi
Zermatt-Furi Gondola 0.4 km / 0.3 mi
Mountaineers Cemetery 0.4 km / 0.3 mi
St. Mauritius Church 0.4 km / 0.3 mi
Matterhorn Museum 0.5 km / 0.3 mi
Forest Fun Park 0.8 km / 0.5 mi
Zermatt–Sunnegga Funicular 0.8 km / 0.5 mi
Zermatt Visitor Center 1 km / 0.6 mi
Tour Monte Rosa 1 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 16
  • hotel
  • Wi-fiExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE DELUXESUITE • DELUXESUI.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Firefly

    SUITE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • CHALET STANDARDCHALET • STANDARDCHA.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 6–10 • Adults: max. 10 • Children: max. 6
    Room type
    CHALET
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Firefly

    CHALET STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 6–10 • Adults: max. 10 • Children: max. 6
    Room type
    CHALET
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: CHA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Firefly

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Firefly

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room LOFTRoom • LOFTROO.LO

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Firefly

    Room LOFT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.LO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Firefly

9.8
Excellent
196 Reviews
Cleanliness
10.0 /10
Service
9.8 /10
Comfort
9.8 /10
Condition
10.0 /10
Location
9.6 /10
Neighborhood
9.8 /10
Value
10.0 /10
Amenities
9.8 /10
75 reviews shown
10/10
Exceptional
27 Jul 2026
Zoraya
I loved the cozy hygge vibes. Everything was spotless. Great gym and convenient breakfast. Staff was wonderful.
10/10
Exceptional
25 Jul 2026
Tabitha
Hotel Firefly exceeded every expectation. The ambiance is warm, sophisticated, and truly boutique in the very best sense of the word. Every detail of the design feels intentional, creating a unique atmosphere that is both elegant and welcoming.

The staff were exceptional—professional, attentive, genuinely kind, and always willing to help. Their hospitality made us feel valued from the moment we arrived.

Our room was incredibly comfortable and ideal for an extended stay. The fully equipped kitchen had everything we needed, making it easy to feel at home while traveling.

Bar55 was another highlight, offering a wonderful atmosphere and excellent drinks after a day of exploring Zermatt.

One of the most memorable touches was the personalized welcome note from the owners and staff. It was a thoughtful gesture that immediately made us feel like honored guests rather than just visitors.

The wellness center is absolutely stunning. Built into the exposed granite walls of the mountain, it is unlike anything we’ve experienced before—beautiful, peaceful, and the perfect place to relax after a day in the Alps.

We would not hesitate to stay at Hotel Firefly again and highly recommend it to anyone looking for a luxury boutique hotel with outstanding service in Zermatt.
10/10
Exceptional
29 Jun 2026
Robert
Our party of 9 three night stay in 2 Maxi Suite Panorama rooms was extraordinary. From our first contact with Nastasja through Expedia messaging, who was extremely responsive, arranged for pickup at the train station, early check in and a tour of the facility, absolutely made our arrival delightful. The hotel and rooms exceeded our expectations with spacious 3 bedroom suites with 3 bathrooms, a large living room, full kitchen, and beautiful views of Zermatt and the Matterhorn. Top this off with the friendliest staff we encountered in Switzerland, a first class spa with steam rooms and saunas, a large pool area plus a delicious made to order breakfast brought to your room at the time you desire, made this a truly memorable vacation!!
We highly recommend booking your stay at the Hotel Firefly as you will absolutely love every minute of your stay!!
Thank you for the memories Hotel Firefly!!
Family_with_children
10/10
Exceptional
26 Jun 2026
Linda
Love the property. Zermatt is so cute. They transported us to and from the train. Matterhorn views were amazing.
Family
10/10
Exceptional
11 Jun 2026
Nathan
Everything about this hotel was perfect!
Family_with_children
10/10
Exceptional
10 Dec 2025
Matthew
Everything was superb from the room, staff, facilities and ambience of the hotel.
Partner
8/10
Excellent
03 Dec 2025
Christopher
This place was
10/10
Exceptional
03 Oct 2025
Tat Lee
Very nice breakfast, room is cosy and clean. Staff is friendly and helpful.
Leisure Partner
10/10
Exceptional
26 Aug 2025
Ashleigh

Amazing hotel!

Absolutely gorgeous hotel - we rented the suite that has three bedrooms and it was so perfect and well stocked for our group. We had a cozy living room with a fireplace so we could all hang out after a long day of exploring. The views were excellent, great location & walkable to everything. It was very hot in the bedrooms - doesn’t seem like the AC really worked (in any of the places we stayed in Switzerland) so maybe adding fans in the room would be helpful. Had some laundry done and it was outrageously expensive. The other thing only thing I didn’t love was the clear glass shower stall, which offers Little privacy, but besides that it was close to perfect. Bar, hot tub, pool etc all beautiful. Would 10000% recommend and would stay again!
Business
10/10
Exceptional
15 Jun 2025
Diane
Amazing! Will definitely stay here again!
Leisure Family
10/10
Exceptional
27 Apr 2025
Kevin
.
10/10
Exceptional
19 Nov 2024
Jarrod
Hotel Firefly was one of the most perfect hotels my wife and I have ever stayed in, truly! Upon arrival the front desk walked us around the property showing us the complimentary spa area which we used each day to warm up in the evenings. Our bags were in our room when we arrived and the room even had a small kitchen so we could make a couple meals which was nice since we were almost two weeks into our vacation upon arrival. The breakfast being served in your room was amazing as well to let you feel like you were home. The location is fantastic and the room was clean and well prepared. Will never stay anywhere else in Zermatt when we return!
Leisure Partner
10/10
Exceptional
18 Nov 2024
vicki
Amazing in every way!! If I could give it a SIXTH star, I would!!!
10/10
Exceptional
17 Jul 2024
Deirdre
Lovely hotel and staff was super helpful!
Leisure Partner
10/10
Exceptional
10 Jun 2024
Kristin
Amazing stay!!
Leisure Family
10/10
Exceptional
06 Apr 2024
Robert
.
10/10
Exceptional
27 Jan 2024
Robert
Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back!
Leisure Partner
10/10
Exceptional
15 Oct 2023
Paul
Great location. Staff made the difference. Great attention to details. We will return.
Leisure Family
10/10
Exceptional
12 Aug 2023
Justin

Great Place in Zermatt!

Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay.
Friends_and_family Family
10/10
Exceptional
23 Jul 2023
Alexandre
Amazing hotel. Beautiful rooms great amenities and really excellent staff. Highly recommend.
Leisure Family
10/10
Exceptional
08 Jul 2023
James
Just Amazing!
Leisure Family
10/10
Exceptional
06 Jul 2023
Paola
Everything was amazing, hospitality, location, rooms & amenities! Felt like home!
10/10
Exceptional
04 Jul 2023
Verified traveler
Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt.
Leisure Partner
10/10
Exceptional
19 Jun 2023
nini
Perfect stay! Hotel is extremely clean and thoughtful. Spa and pool are luxurious and relaxing! Warming room, aroma therapy steam room, beautiful pool, nice! High end furnishing and bedding. Close distance to lift and views of Matterhorn right outside the door. Bar looks amazing. Our family very much enjoyed our stay.
Leisure Family
10/10
Exceptional
09 Jun 2023
Mark
One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again.
Leisure Partner
10/10
Exceptional
24 Apr 2023
Fahim
The property is spectacular and one of the best in Zermatt. Facilities are excellent with a great indoor pool and outdoor jacuzzi. The gym is great. It was an excellent bar which is super popular. Most of all, the service is world class. Staff is amazing. Room were very spacious.
Leisure Family
10/10
Exceptional
08 Apr 2023
Mohammad
Lovely
10/10
Exceptional
29 Jan 2023
Francisco
Perhaps the most welcoming experience that we have had. Staff is extremely friendly and helpful.
Location is very good, walking distance to lifts and to a broad range of restaurants.
The pool and jacuzzi have a unique vibe.
Highly recommended as a top choice in Zermatt.
Leisure Family
10/10
Exceptional
29 Oct 2022
Joseph

Excellent hotel and best experience

One of the best hotels and amazing experience. Highly recommend this hotel and if you visit Zermatt this is a must.
Friends_and_family Family
10/10
Exceptional
19 Oct 2022
Linda

Family of 6; fantastic boutique hotel ❤️

Friendly staff greeted us at train station. Loaded all our luggage and even delivered to the room. Fantastic suite. Breakfast delivered to the room every morning! Bartender makes fantastic cocktails! Several deer came to visit every morning! Will definitely stay again💕😀
Friends_and_family Family
10/10
Exceptional
09 Aug 2022
Mrs C D

Can’t wait to return.

Hotel Firefly was the highlight of our trip. Amazing apartment, beautiful views. A short but nice walk into central Zermatt. We loved it! Thank you.
Friends_and_family Family
10/10
Exceptional
15 Jun 2022
Paul
Great property. I've gone to Zermatt every year for decades and wanted to try this hotel, just to see the new kid on the block. Very impressive.
Business_and_leisure Partner
10/10
Exceptional
24 Apr 2022
joshua
Amazing, they go out of their way to make it feel like home and on vacation at the same time. Great spas pool saunas and jacuzzi. Easy access. Wonderful breakfast. Great bar and game room. Close to the lift. Amazing
Friends_and_family Family
10/10
Exceptional
17 Aug 2020
Lisa
We stayed as a family (with young children), and were very impressed with the hotel! The staff was very friendly and helpful, and the room, as well as the pool/relax area, were beautiful, comfortable, and absolutely spotless.
Leisure Family_with_children
10/10
Exceptional
27 Jan 2020
Musa
Modern good location perfect room if you like modern and new hotels like me you will like it. After that i will stay firefly every time when i will be in zermatt
Leisure Friends
10/10
Exceptional
20 Dec 2019
Paul

Amazing!

What an amazing hotel, staff and area. I have Nothing bad to say about the hotel and staff at Firefly... I highly Recommend
Self
10/10
Exceptional
20 Jul 2019
Tara

One of the best in the world!

One of the best hotels we’ve stayed in EVER!
huge space, immaculate attention to detail.
Cannot recommend this hotel highly enough. Will definitely be back.
Family
10/10
Exceptional
17 Jul 2019
Verified traveler
very very good
Family
10/10
Exceptional
07 Jul 2019
Verified traveler
Amazing hotel! The hotel staff are very helpful and friendly. Phillip and Sylvia in particular were extremely professional and made us feel very welcome. The rooms are beautiful and feel newly remodeled. You choose your breakfast from a menu the evening before and choose a time that you would like it delivered the next morning. If they don't have what you want on the menu they will try and make whatever you would like. For example, my youngest daughter wanted pancakes - so they made them. The location is convenient. Highly recommend this facility.
Leisure Family
10/10
Exceptional
05 Jul 2019
Jessie

Switzerland firefly

This hotel is highly recommend. I loved their service. If there's a six star. I will give them too. First, They can pick up from the train station with a beautiful car. And when you check out they hold the luagge for you and you can go site seeing. After you done, they can deliver your luagge to the train station. Second, the free breakfast is so luxury like a dinner. When they clean up they even fold my clothes and clean my own stuff for me. At last, when we go hiking, they even provide you the hiking backpack. Overall, this is a REALLY SUPER luxury experience for us. We are highly recommended to other.

Leisure Family
10/10
Exceptional
03 Jul 2019
Verified traveler

Perfect!

Excellent stay!
Partner
10/10
Exceptional
02 Jul 2019
Verified traveler
Loved everything about this hotel!! The rooms are fabulous and the spa area is amazing after a long day hiking or biking. Can’t wait to come back 😁
Leisure Family
10/10
Exceptional
27 Jun 2019
Wolfgang
Wonderful location, accommodations, and even better staff. Well done.
Leisure Family
8/10
Excellent
21 Jun 2019
Verified traveler
Nice little hotel 5 min from central Zermatt.. friendly staff and Bar personnel.. esp Sylvia the Romanian/Canadian bar tender.. very nice place to stay in Zermatt!
Leisure Family
10/10
Exceptional
23 Apr 2019
Grobler
Loved the Spa area. Staff exceptionally helpful and friendly. Great location near gondola.
Leisure Partner
10/10
Exceptional
17 Apr 2019
Sylvester

Hotel Firefly | Best Hotel in Zermatt

Our stay at Hotel Firefly was simply amazing. If you’re considering a trip to Zermatt and want to stay somewhere that has everything you need, is clean and well maintained, located in a perfect spot and operated by a team of staff I would now consider friends, look no further.
The hotel itself is beautiful with a really fun interior style, lobby bar, games room, and a secure ski room. We found it to be the perfect size too – with just a few floors and 3-4 rooms on each floor we felt like we actually got to know the other hotel guests, making some fun memories at the lobby bar every night. Thank you, Sylvia, (our fellow Torontonian) and Kristyna for serving us very delicious cocktails and wine every night. The post dinner evening bar conversations were something that we looked forward to every night.
The reception team was beyond incredible, helping make suggestions and reservations for dinner, last minute spa appointments, as well as providing detailed instructions to find the stops we wanted along the ski hills. A special shout out to Simone who really made us feel at home from the moment we walked in the door, leaving us beautiful flowers and chocolate after our engagement and the ongoing support to make our vacation special.
Thanks to Rui for the thoughtful celebratory wine and chocolate. Wishing we could eat the amazing breakfast of local yogurt and jam for breakfast every morning in Toronto.
Counting down the days until we can return to Zermatt.

Erin & Sylvester
Partner
10/10
Exceptional
01 Mar 2019
Verified traveler
This hotel is absolutely fabulous - the staff are friendly, knowledgeable, and accommodating; the rooms are huge and clean; we had a delicious breakfast served to us in our room every morning; we received free welcome drinks at the hotel bar which were great, etc. This is also a great place to stay if you're planning on skiing - it's a less than 5 min walk down the road to the nearest lift.
Do not hesitate - this is the place to stay in Zermatt!
Leisure Friends
10/10
Exceptional
22 Oct 2018
Goz
The staff were very helpful, friendly, and genuinely eager to help. My fiance and I got engaged in Zermatt and the hotel + staff made it a perfect occasion.
10/10
Exceptional
25 Sep 2018
Brendon

Excellent Hotel

Staff was extremely friendly and knowledgeable. Very comfortable beds and pillows. Was very clean, and the staff again were very accommodating. 100% I would stay there again if I were to visit Zermatt
Partner
10/10
Exceptional
10 Sep 2018
Rae Anne

Memorable stay

Great property with wonderful amenities to support the great room. From pick up at train station to red robes in room, you won’t be missing one thing because they will provide it. Pool and spa area are top notch, bar area has 3 rooms for all interests, games cigars, hanging out. Quick walk to anything you need. While it’s not right in the main town street it’s close enough to be more quiet. Room had nice kitchen facilities, small and simple but all you need to cook. Beds were very comfortable as well. This will be my place in Zermatt.
Partner
10/10
Exceptional
09 Aug 2018
Rory
amazing hotel - perfectly situated and beautiful room. Staff were very friendly
8/10
Excellent
23 Jul 2018
Manjit

Will be better when when it is are completed

Nice enough place, however there were some works on the building due to damage caused by a fire some months ago, so not really quiet place to relax. Should have given a pre warning about the works.
Partner
10/10
Exceptional
21 Jul 2018
Verified traveler
Excellent across the board!
2/10
Poor
20 Jul 2018
Daisy

Very sticky floor

This hotel did not live up to expectations. Bad location, the Hotel is a far walk from the center of town and train station-- about 15-20 minutes.


The room with sticky floor, smelly open kitchen, no air conditioner...

The view of our room was under construction sites all around our room, all windows, no view of the Matterhorn.

Way overpriced. Pay the extra few dollars to stay another 5 star hotel in Zermatt.





4/10
Poor
03 Jul 2018
Verified traveler

Irresponsible hotel

Booked a Mountain View room. Hotel told me my room is not Mountain View. I showed them the room details on their own website and on hotels.com indeed state Mountain View. They said they need to fix it, but didn’t offer any compensation.
Family
10/10
Exceptional
12 Jun 2018
Linda
Amazing hotel. Friendly staff. Probably my favorite hotel I’ve ever stayed in.
10/10
Exceptional
09 Apr 2018
Bryan

Awesome Hotel

perfect location and the staff was amazing!! The free breakfast every morning was a nice touch...delivered to the room!!
10/10
Exceptional
19 Mar 2018
Travel a lot...

Great

Everything is great at Firefly. Staff is outstanding, suite was beautiful, and the breakfast in the room everyday was over the top! Cool bar and a great location convenient to the gondola and upper Main Street of Zermatt round this out as a perfect stay. Thank you Firely!
10/10
Exceptional
03 Jan 2018
Kathleen

Hotel Firefly is Stellar!!

This is the best place to stay in Zermatt! Everything was out of this world. I absolutely loved all of the staff, the accommodations and Blackie the house cat!! I want to go back again and again!
10/10
Exceptional
17 Dec 2017
Verified traveler

Amazing experience!!

The most charming, amazing hotel that I have stayed in a while. Perfect service. 5 stars! Incredible. Incredible!
10/10
Exceptional
14 Nov 2017
Dave

Wonderful hotel very close to the gondola

This place is a fantasy retreat. Superb spa, great ambiance and right where you want to be in Zermatt. I don’t know what they could do any better than they already are.
10/10
Exceptional
24 Oct 2017
Ketal

STAFF DELIVERED TRUE SWISS HOSPITALITY

Could not fault our stay, hotel or staff one bit. Our family room was very clean, spacious, split up with beds in two rooms and a very nice bathroom. The hotel staff were excellent, approachable and friendly and I don't think they ever said 'NO', just 'YES. The SPA and pool were great for us and kids enjoyed the pool. We asked for a late check out and from 11am they changed it to 4pm - gave us extra time to walk around with the snow falling outside and extra time for the kids to enjoy the pool. And lets not forget a full breakfast feast delivered to our room and they even set out the table for us.

Its the hotel I will be recommending and using again, We stayed in 4 different hotels during our staff in Switzerland and when we asked the kids which one they enjoyed the most and would want to go back to it was FIREFLY!
10/10
Exceptional
03 Oct 2017
Kate

Awesome place to relax and enjoy Zermatt

If so could give this place a 6 out of 5 I would. Hotel Firefly was an amazing hotel and exactly what a family of 4 needed throughout our travels. Normally staying in a squashed room together we were presented with a spacious apartment with so many features which allowed us to relax and wind down, cook our own meals as well as being close to all amenities and sites. The pool and gym were a bonus. Thank you hotel firefly.
10/10
Exceptional
15 Sep 2017
Elisabeth

The Firefly Hotel is extraoridanry!!

We absolutely loved the Hotel Firefly in Zermatt Switzerland. The rooms are cozy, clean, bright and the views of the mountain are amazing. The staff is extraordinary and went above and beyond for us when we missed our train connection. They arranged for a drive to pick us up in Brigg - one hour outside of Zermatt. Every morning the staff served breakfast to us in our room - the food was fabulous. The location was excellent and we walked everywhere. We can't wait to come back!!
Partner
10/10
Exceptional
30 Aug 2017
Verified traveler
Phenomenal boutique hotel with beautiful suites, delicious breakfasts and very friendly staff. Can't wait to return!
Family
10/10
Exceptional
07 Aug 2017
Susanne
This hotel was amazing. We stayed for 3 nights and were sad to leave. Great atmosphere... getting breakfast in the room every day is something everyone was thrilled about. Location was great. But most importantly the people at firefly were super friendly and fulfilled every wish and more. Unforgettable stay
Family
10/10
Exceptional
17 Jul 2017
Janet

Wonderful stay in Zermatt!!!!

We absolutely loved this hotel in Zermatt! I can not write enough good things about it! It was more of a 3 bedroom condo with an incredible view of the Matterhorn!!!!!
10/10
Exceptional
30 Apr 2017
Verified traveler

The best!

My husband and I loved our stay at firefly!
Partner
10/10
Exceptional
28 Nov 2016
Verified traveler

Wonderful boutique hotel for a family or group

We love boutique hotels and Firefly is all that we love about them. The suite we stayed in was great for our family (mom, dad, and 2 adult children that need their own rooms). Cozy great room, fireplace, equipped kitchen, ensuite bed/baths in all bedrooms, and a really comfortable beds that were much appreciated after a long day of skiing. The hotel has a nice cozy bar, pool, spa and decent fitness center for it's size. Our package included morning breakfast, which was very good and always served on schedule. The people were very friendly and accommodating. The hotel is close to the Matterhorn gondola (2 block walk) and close enough (actually preferably in our case) but not to close to the main commercial center.
10/10
Exceptional
19 Nov 2016
Laura

Amazing Luxury hotel

I have travelled over the world staying in 5 star hotels and firefly hotel in Zermatt has surpassed all my expectations by miles. From the reception/staff/bar/room/breakfast/owners/location I cannot fault this hotel. The best week I've ever had and will definitely be returning to firefly next year. Thank you for making our holiday so special. Laura
Partner
10/10
Exceptional
16 Nov 2016
Brannan David Woodham

Awesome Experience at the Firefly

The Hotel Firefly was immaculate and decorated very modern. They have a great bar, a pool table, and a cigar lounge. Philip was so helpful and made us feel very welcome. He answered every question we had and gave us recommendations for stuff to do and places to eat. We were able to check out late and they even allowed us to use their computer to print something for our business. They bring the breakfast to your room and set the table for you! No need to get dressed and head down with everybody else to eat a buffet like so many other hotels. Breakfast in your room and in your PJs.

They have a great spa, with two steam rooms and a sauna. All first rate! We really, really enjoyed our stay here. Highly recommend the Firefly. If your coming to Zermatt for any reason, you would be a fool to pass up staying at the Firefly.
10/10
Exceptional
17 Oct 2016
Mauricio
Excelent. Big room. Better than expected. Ideal with children.
10/10
Exceptional
16 Oct 2016
anupam

great accommodation with all possible comforts !!

Very different but everything great!! pick up from the station...very helpful staff....rooms are great...close to all activities.......best is the pool and other facilities in the basement... you will be spoiled....we loved it!!
10/10
Exceptional
26 Sep 2016
Verified traveler

Comfort in the Alps

Had a great stay here. The accommodations are extremely comfortable with Netflix available on the television and robes and slippers in the bathroom. The staff was very helpful with restaurant recommendations and knowledge on the hikes available in the Alps. Had a great stay and plan on being back.
10/10
Exceptional
19 Sep 2016
Wooi Lay

Excellent hotel!

Excellent hotel. the staff service is absolutely wonderful.
Family

Location & surroundings

Hotel Firefly
Schluhmattstrasse 55, Zermatt, Switzerland

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