Eden

Switzerland , Zermatt
ZERMATT , Riedstrasse, 5
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Julieta

We loved our room!

Partner

10/10

Exceptional

11 Mar 2026

Annie

Beautiful ocean view and friendly staff.

10/10

Exceptional

09 Mar 2026

Ashkan

VERY good hotel

10/10

Exceptional

09 Mar 2026

Julianne

Wonderful stay! I will definitely stay again.

Family

10/10

Exceptional

08 Mar 2026

Katherine

Great pools and beach access. Nice large room and bathroom. Great balcony with views of the beach. On-site spa- got a great massage. Good dining options.

Partner

10/10

Exceptional

08 Mar 2026

Susana

Very communicative hotel. Super friendly and professional

Family

8/10

Excellent

08 Mar 2026

Zaza

Had a mixed experience. The shower handle was not working well, which was a bit frustrating. However, the jacuzzi was fantastic, The deck chairs looked a bit old, but overall, everything else was good. I had a pleasant stay!

10/10

Exceptional

06 Mar 2026

Tina

Great visit! Nice beach and amenities… Staff sent me a complimentary fruit plate for my special day. Everything was wonderful including the spa staff.

10/10

Exceptional

06 Mar 2026

Gil

Great room and staff

10/10

Exceptional

05 Mar 2026

Patrick

Perfect in every way

Partner

8/10

Excellent

05 Mar 2026

Mary

Beach view was excellent. However, they advertise the pool at nobu as available to use, which was the only one in the sun late afternoon, but the pool was only available for nobu guests. So its a little misleading.

8/10

Excellent

02 Mar 2026

Gerard

great room and view. loved the bath and shower combo although there was some mildew.

Self

10/10

Exceptional

02 Mar 2026

Melissa

Everything about this hotel was exceptional. The staff, food and drinks, the beach, everything was perfect. I strongly recommend this place and can't wait to go back.

2/10

Poor

02 Mar 2026

Noha

Service was awful.

Family_with_children

6/10

Pleasant

02 Mar 2026

Jaclyn

Room was spacious. Elements of the room were dated, so not as luxurious as we expected. Guest service was not up to par. Had to ask each day for housekeeping and generally speaking staff was not super accommodating. Spa staff was amazing, but hotel staff was not.

Family_with_children

10/10

Exceptional

01 Mar 2026

Alex

Clean room. Great resort

Partner

6/10

Pleasant

01 Mar 2026

Sara

We arrived at 4 PM and we were told our room is unavailable and couldn’t check into our room until 6 PM. One of the mattresses in our room was broken (very slanted downward) and while the staff did replace the mattress, the next day had a request this was a very surprising condition of the bed given the price we were paying for the room! We were also able to hear a noise transmitted through the wall from the room next-door (their TV was on).

10/10

Exceptional

01 Mar 2026

Morgan

Beautiful resort, great pools, great restaurants, easy access to beach. Beautiful room with incredible view!

4/10

Poor

25 Feb 2026

Kayshia

The only thing that was good was my masseuse. When I arrived, they just left me in the locker’s with no tour, no sandals (used my own), no instructions. I truly wanted to just relax with tea before my treatment and had no idea there was an entire lounge downstairs with hot tea and comfortable lounge area. I waited upstairs near the jacuzzi and cold plunge. Also it looks like they had a huge rush and everything was a mess.

Partner

10/10

Exceptional

24 Feb 2026

Sharyn

What can I say. They know hospitality. There was a private extremely large corporate event happening as we were checking in so things were a bit chaotic but you would never know it. Things went smoothly and they even upgraded our room with a view. The room was stunning with a large balcony. The bed was BEYOND comfy. HIGHLY RECOMMEND. P. S there is a city parking lot right next door if you are traveling in an oversized vehicle like we were.

Partner

10/10

Exceptional

23 Feb 2026

Cindy

The Eden Roc is a very nice hotel. Great beach and pools - but crowded.

Partner

10/10

Exceptional

23 Feb 2026

Nancy

Spacious room with beautiful ocean view - lovely amenities -

Friends_and_family Friends

10/10

Exceptional

22 Feb 2026

Stefany

Amazing!

10/10

Exceptional

21 Feb 2026

Paul

Room in tower was very nice. Terrific shower and very comfortable bed. Beautiful view of ocean.Fabulous staff everywhere at hotel

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Lilly

Your Concierge is the best!!!!!

Friends

10/10

Exceptional

17 Feb 2026

Christia

Very spacious rooms, great restaurants & friendly staff. We will stay here again

Partner

10/10

Exceptional

16 Feb 2026

Ann

room exceeded EXPECTATION - THANK YOU

Leisure Partner

6/10

Pleasant

16 Feb 2026

Viren

They did not clean the room once during our 2 day stay. I asked for a folio at check out but they never sent it. The room, view, and location however were nice.

10/10

Exceptional

15 Feb 2026

Michele

Great hotel, loved the room. Has 2 pools which is great and beach access. Dinner at Nobu was fantastic

6/10

Pleasant

14 Feb 2026

Gil

The room was a nice size, spacious , great terrace but seemed dated and dirty. The carpet was old and dirty.
Our first night was marred by check-in disaster. Disappointed that we paid a hefty price to stay there and still had to pay for a beach umbrella.

Leisure Family

10/10

Exceptional

13 Feb 2026

rachel

Great experience!

10/10

Exceptional

13 Feb 2026

Dylan

Great

10/10

Exceptional

09 Feb 2026

Kamila

Great hotel

Leisure Partner

10/10

Exceptional

08 Feb 2026

Vishal

We had an amazing stay. Right from the valet on entry to the reception staff, the staff at the breakfast buffet and the attendings at the pool and beach were exceptional. The room was amazing and the amenities just as advertised. The breakfast buffet was great and this hotel is friendly for families and for partying with world class restaurants located at a stone’s throw (Nobu on site and the Hakkasan next door). Would come back here again when visiting Miami Beach.

Friends_and_family Family

8/10

Excellent

07 Feb 2026

Jorge

It is ok, overprice for what it is

Leisure Self

6/10

Pleasant

07 Feb 2026

JOE

Staff were very friendly. The rooms were dated and did not feel that clean for the price point. The location is very good and the beach set up was nice.

Leisure Family

10/10

Exceptional

04 Feb 2026

Miriam

Staff was great

10/10

Exceptional

03 Feb 2026

Christian

Professional staff, incredible building.

4/10

Poor

02 Feb 2026

Angela

Upon my arrival in the 11PM hour due to the storm, there was a full club happening in the lobby. Loud and overwhelming. I was given a room off a very sketchy hallway on the first floor and the key did not work. I went and forth to the front desk (exhausted) THREE times…still didn't work. Then they say “security” would be let me in and bring back my key…which sounds anything but secure to a female solo traveler. Front desk finally called a manager who found. Room on a higher floor. Finally in room at almost midnight. Key worked but room was hot, AC didnt work, bathroom was dingy (see tub) & I have no clue what they were doing to fire alarm (see pic). Asked for one your late check-out in the AM and Christian at front desk was rude, would not give me a chance to ask my question or explain. Just condescending & a no. Asked for a supervisor who clear was more senior and after listening to my need immediately changed my check-out. Rude front desk, dated room. Skip Eden Roc. Stay on Nobu side.

Leisure Self

10/10

Exceptional

01 Feb 2026

Bill

great location, beautiful facility, courteous attentive staff. A must stay while in Miami.

10/10

Exceptional

01 Feb 2026

Stephannie

Absolutely loved the room, I was amazed but how homey but also luxurious it was. Once any issue arrived the staff was quick to help. Would come again 10/10

Leisure Friends

10/10

Exceptional

01 Feb 2026

Nadira

We recently stayed for a girls trip weekend. Everything was wonderful. Room was spotless, staff were friendly and courteous, food and drinks was amazing. Definitely recommended

10/10

Exceptional

01 Feb 2026

Renee

Loved this property. Staff was amazing. We’ll definitely stay here again.

Leisure Partner

8/10

Excellent

01 Feb 2026

Selenah

This is a very nice hotel on Indian Beach. The room is very spacious. The food at the restaurant is good and there’s plenty of amenities. The service from the staff could have been better, the pool staff and restaurant staff seemed disgruntled. The bathroom in the room had a broken lever on the shower and seemed a little outdated but the place is nice and clean. Great option for a nice stay in Miami.

Friends_and_family Family

8/10

Excellent

31 Jan 2026

Amjad

The hotel property is clean and well maintained. Staff is courteous.

10/10

Exceptional

30 Jan 2026

Sigalit

Every thing was very good
Thank you

8/10

Excellent

29 Jan 2026

Cherie

Eden Roc is an icon on Miami Beach. the Hotel is spectacular, and having Nobu restaurant is the icing on the cake.
I have a few issues, first of all at check in they didn't inform us if we had breakfast included, it happened to be quite cool and the room was freezing. When we called to find out how to turn on the heat, they had no idea, but they were willing to send an engineer to our room. This was late at night. We finally got extra blankets brought up to our room.
There were no bathrobes (this was a suite) and the bathroom was large, but poorly appointed. We have stayed at the Nobu side of the Hotel and that spoiled us I guess.
There were no complimentary water bottles but there was a coffee maker. We had to buy water. I think if you have a coffee maker, provide coffee the water should be provided too.especially at over $500 a night.

Partner

4/10

Poor

29 Jan 2026

Malcolm

We chose to stay at the Eden Roc hotel after weeks of research into where we wanted to stay at the end of our cruise.
On arrival it took forever to speak to a receptionist, long queue and only two staff on.
Our room was large with a comfortable bed had we only been able to sleep. We were disturbed by trucks reversing all night with beeping alarms. Skips were constantly being filled.
The glass doors onto the balcony had not been cleaned and were filthy. The balcony itself was a disgrace.
Staff handled our issues well and enabled a late check out to suit our flight time. Only the electronic locks on the room weren’t updated and it took an hour to resolve and get into the room!
On a positive note, the proximity to the beach and the pool was excellent as were the staff.
Breakfast was good with everything you would expect, we had breakfast included, good job as the bill was over $100 for two people which was mistakenly added to our final bill at checkout.
Location wise, apart from the beach access, there is nothing nearby. It was a 50 minute walk to Lincoln Rd where there were shops and restaurants.
This is a busy hotel with lots of conferences and events going on.
Sorry but we won’t be returning, a small hotel Mid to South Beach is the best option.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Chaudhry K

Great room

10/10

Exceptional

26 Jan 2026

Dina T

Great experience at Eden Roc, I was reading a review and someone said the hotel is equivalent to a 3 start hotel that’s a lie, this is a gorgeous property with beaurtui

8/10

Excellent

25 Jan 2026

TERRISCA

Needs to be updated. For the price the facilities and rooms are sub par.

Leisure Family

8/10

Excellent

25 Jan 2026

James

Great location. Room is spacious. Great view of the beach. Check in was slow. Carpet is old. For the price there should be more service and amenities. No bathrobe, no slippers, etc.

4/10

Poor

24 Jan 2026

Alex

One of the bell staff pushed me and my luggage when I was waiting in line. Very rude.

10/10

Exceptional

24 Jan 2026

Richard

All round great - will return

6/10

Pleasant

23 Jan 2026

Jason

Lovely lobby, nice design of the grounds, well maintained and in good order, and further well-staffed. However, and keep in mind this is a $700+ room. Two medium sized rough towels is not expected for this price of room, something bigger and not rough is expected. A luggage porter that just drops your bags with you at the check-in desk and then leaves with his tip is not expected at a hotel of this caliber. A check in experience where the Front Desk insisted my card must be the issue and I used three cards and then kept saying I was the problem finally got themselves in order when I refused to chip my card or any other card after already using 3 valid cards with credit lines sufficient. And to top it off the guest wifi was not working - there was no internet connection (and I rebooted, reset etc. 3 different devices). The restaurant staff was great for breakfast and good at Ocean Social. But all the negatives/below expectations made it all add up when you consider the cost to a meh/okay.

Business_and_leisure Partner

10/10

Exceptional

23 Jan 2026

johana

Simplemente “Exelente”😎

Leisure Family

10/10

Exceptional

20 Jan 2026

Ann

View was awesome. Not as clean in bath/tile.

10/10

Exceptional

20 Jan 2026

Ralph

Wonderful property!

2/10

Poor

20 Jan 2026

Renee

Room was very dirty-did not have another room to offer. Would not send housekeeping to clean room. Requested refund for addition nights booked-manager refused
We checked out the following day-th hotel proceeded to bill my credit card for resort fees, valet fees for nights we weren’t there.
Buyer beware

Friends_and_family Family

6/10

Pleasant

20 Jan 2026

Maddy

Housecleaning starts at 8am, they were loud on our floor & didn’t let us sleep. It wasn’t a vacation when you’re forced to get up early in the morning. Also, it’s a bit dated, they need room renovations asap.

2/10

Poor

19 Jan 2026

Philip

Very slow. Staff couldn’t find booking. Then no help for finding elevator. Took over 20 mins of waiting.

Business

10/10

Exceptional

19 Jan 2026

Katie

Exactly what we needed! Beds were comfortable, coffee in the room was great and breakfast at Nobu every morning was delicious.

Staff is friendly on top of things and you can’t beat the location of the beach

Leisure Family_with_children

8/10

Excellent

18 Jan 2026

Christina

Very nice, big nice room, hotel food good. Beach fab….

10/10

Exceptional

18 Jan 2026

Andre

Loved it! I will definitely stay here again. I found the hotel to be lovely and I rank it in my top 4 Miami hotels. My ocean view room was absolutely stunning and I love that Nobu restaurant is attached for easy dining access. The lobby bar was enjoyable and the SPA was lovely. I’ll stay here again anytime!

Leisure Partner

10/10

Exceptional

18 Jan 2026

David

Amazing Property

Leisure Family

4/10

Poor

17 Jan 2026

Rashedi

I didn’t like the fact that I had to pay for everything even after paying such a significant amount of money to book the room. The employees at Ocean Social wasn’t that friendly. I don’t know if the reason is because I’m “not white” let’s put it that way. They made my wife uncomfortable and that made me unhappy. The pool was giving problems so we couldn’t go in and it was annoying. It’s weird for a guest at a hotel be required to pay to use the hotel’s beach umbrella. All these things need to be corrected. I’m not recommending anyone to go here.

10/10

Exceptional

15 Jan 2026

Juan

The Manager Sheldon Chavis was very helpful and when our jacuzzi suite had maintenance issues he followed back with us and moved us. Jullian and Sheldon helped us create beautiful memories after

Partner

10/10

Exceptional

14 Jan 2026

Bernardo

Very modern and cozy hotel. Large and clean room. Christopher at the front desk was very pleasant helpfull, providing us with an early checkin after a tiring flight, specially for the kids

Leisure Family

2/10

Poor

13 Jan 2026

Karlina

TERRIBLE CUSTMER SERVICE!! Very disappointing stay with my boyfriend. We were visiting Miami for my birthday weekend and my partner arranged for flowers to be delivered to the room the day of our arrival as a surprise, the flowers were no where to be found- not in the room, not at the front desk, no one could tell us where they ended up. The flower delivery company sent a proof of delivery to the Eden Roc concierge, who seemed to have \"misplaced\" the flowers? I don't even know how that happens? No one was apologetic or offered to help rectify the issue. When you pay $800 a night you would expect better service? Furthermore we had an issue with an outlet by a coffee machine where the coffee water spilled into an outlet and the outlet started to smoke. We called downstairs to have someone come up and ensure everything was alright in the room but there was ZERO sense of urgency and we basically had to beg them to take a look. Lastly, there was just poor communication all across the board we were told we had complimentary access to the sauna, steam room and cold plunge at the spa as guests of the hotel- which we did not. When we arrived at the spa they said \"yes - you have access for $75/pp??\" Doesn't seem complimentary to me. I have stayed on south beach many times and can assure there is much better places to spend your vacation and money than this disaster of a hotel.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Lola

The staff was so helpful

Leisure Family_with_children

8/10

Excellent

12 Jan 2026

Alexandra

The hotel is quite large and welcoming. It is a bit outdated in the rooms. Bathroom is very nuce his and gers vanities and seperate shower from toilet. Water temp is very good as well rainforest showers.Housekeeping is very good and attentive.

Business_and_leisure Family

2/10

Poor

11 Jan 2026

David

Outdated Jr suite much smaller in real life understaffed. Moldy ac vent, broken cabinet door. Room service closes early. Patio slider lock broken

6/10

Pleasant

10 Jan 2026

Brooklyn

Friendly staff- average room. Amenities did not work (hot tub, pool)

Leisure Partner

10/10

Exceptional

10 Jan 2026

Marta

Everything is great in this place 👌😊

Leisure Partner

8/10

Excellent

09 Jan 2026

Priya

The front desk is always fantastic. Housekeeping was extremely rude when I asked for additional pillows and blankets for my children. Fernando yelled at me and told me the hotel was full, which it was not. The pull out bed and couch cushions had stains and marks all over it.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Petra

We had a fantastic experience at Eden Roc! What we loved the most was the beach experience with easy way to get beach chairs and umbrellas, the proximity to the wonderful beach, the view from our room, the spacious room and great dining options. We would highly recommend this property.

Leisure Family

10/10

Exceptional

05 Jan 2026

Reza

Yes

10/10

Exceptional

05 Jan 2026

Soon Ok

Wonderful experience and great views

4/10

Poor

04 Jan 2026

Ilona

Could not check in room was not ready. Room was very noisy , doors slamming outside and the shower was not working well.

10/10

Exceptional

04 Jan 2026

Ellen

Beautiful hotel. Loved it! The staff was amazing, room was comfortable and the free chairs and umbrella was perfect.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Roman

Amazing hotel!
Relaxing stylish designs, great room with balcony with ocean view.
Incredibly friend and warm staff at every single point in hotel which made vacation truly relaxing and specia. My wife and me had most relaxing and memorable vacation.

Leisure Family

8/10

Excellent

03 Jan 2026

Robert

Pools weren’t heated I didnt love that

Leisure Family_with_children

4/10

Poor

03 Jan 2026

Joan

Need complimentary breakfast or bare minimum drinks such as water! Everything costs money even water

Leisure Family

8/10

Excellent

03 Jan 2026

Perry

We love the location of the hotel. I love that it’s oceanfront. Our room was nicely appointed although I felt like the entire hotel could be cleaner and it is showing its age. Also, the water in the bathroom is not very hot.

6/10

Pleasant

03 Jan 2026

Clifford

Very unhappy with the room. Needs upgrading. We were on the 3rd floor set in at the end of the hall. Very limited view and very limited light. Hotel refused to move us.

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Tracy

I wasn’t expecting a beach view so that’s a non-issue. The rooms need some repairs - baseboards coming off, paint peeling…for that kind of money, I expect better. The AC didn’t work very well either.

Friends_and_family Friends

4/10

Poor

01 Jan 2026

Annie Kate

Eden roc is in need of an update. I’ll start with the positive though. The staff was really kind, attentive, professional, and friendly. Also, we had a wonderful meal at nobu on NYE, with no reservation. We waited maybe 5 mins and got seated at sushi bar and the dining room was full. Our server was wonderful.

The negative- the hotel is old. The rooms are bare, we had. 10-12’ wall with nothing on it, no sofa, desk, etc. Our room balcony door didn’t lock (traveling with kids), our bathroom door handle was non existent, the shower handle fell off on first use, the bathroom mirror was coming out of the wall, the tv didn’t work for the first 3 days we were in the room, and we had no robes, not enough towels for 4, etc. it just felt like the standard was low and in need of updating. The view is beautiful, the room is dingy.

Family

2/10

Poor

30 Dec 2025

CLIFFORD

The Hotel location was Excellent, however the room was old and beat up. Toilet didnt work for 3 days,management staff was Extremely Rude and unaccommodating

Leisure Partner

8/10

Excellent

30 Dec 2025

Ziasia

Nice private beach area. Was given corner suite with a balcony & ocean view as a free upgrade. Service was a little slow but I would stay again. Very clean rooms and nice property.

Leisure Partner

2/10

Poor

30 Dec 2025

Jeremy

No view from room, just a wall and trees. Not like the photos. No effort by management to fix things. AC was broken in room and wouldn’t turn off, couldn’t sleep due to freezing cold even when set at off and 80 degrees. Breakfast said until 11:30 on the TV, called at 11:15 they didn’t honor it. Failed to clean room. Long wait for beach chairs. Understaffed

10/10

Exceptional

29 Dec 2025

Ning

We had an amazing vacation at Eden ROC, the immediate access to the beach, the friendly staff and the location of the hotel. The only down side was that the breakfast lacked variety and the beach umbrellas came at an extra cost. Overall it was a wonderful stay and a beautiful hotel.

Leisure Family

10/10

Exceptional

27 Dec 2025

Sue

Excellent

Leisure Friends

10/10

Exceptional

27 Dec 2025

Sarnia

👍

Leisure Partner

6/10

Pleasant

27 Dec 2025

Anu

Room cleanliness could be improved.
Front desk staffs were confused how to

10/10

Exceptional

24 Dec 2025

Adriana

Beautiful

10/10

Exceptional

24 Dec 2025

Adriana

Beautiful

10/10

Exceptional

24 Dec 2025

Nazneen

Great hotel for families with easy beach access. Wish the pools were heated!

Leisure Family_with_children

8/10

Excellent

23 Dec 2025

Daniel

Did not receive any of my Expedia Platinum perks. Water in the bathroom sink did not work. Not many food options. No store located at the property. Otherwise was a great stay with good beachfront location. There is a free shuttle to get places in Miami Beach but often full and won’t stop usually had to wait a couple shuttles in order to get on.

Leisure Family_with_children

10/10

Exceptional

23 Dec 2025

Tommy

the rooms are very clean, staff was knowledgeable and nice.

Business_and_leisure

10/10

Exceptional

22 Dec 2025

karla

Everything was amazing and staff was great!