Hotel Metropol & Spa Zermatt

10/10

Exceptional

11 Mar 2026

Toshiko Matsumoto

Wonderful stay as always. Staff is so helpful.

Self

10/10

Exceptional

09 Mar 2026

Paul Gutierrez

This is the perfect location to explore Tokyo. Ikebukuro station is just a couple of blocks itself. Restaurant and other ammenities are great.

10/10

Exceptional

07 Mar 2026

Patsy

Beautiful facility, large breakfast assortment & extremely kind staff. Overall a wonderful place to stay.

8/10

Excellent

07 Mar 2026

Phoebe

I really like staying at this hotel. I have pretty simple criteria: great staff, cleanliness, good water pressure. The staff is wonderful and the water pressure is great. The room was clean but the lobby areas seemed a little dusty, very noticeable in the elevator banks. The room furniture and carpeting in the halls, while clean, are very old and a little shabby and create a feeling it could be cleaner… Having said that, I wouldn’t hesitate to recommend this hotel. Also, it is super convenient to trains and subways. I will stay here again.

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Benjamin Howard

2 minutes away from Ikebukuro station, plenty of restaurants in and near the hotel and fantastic service

Self

8/10

Excellent

05 Mar 2026

Kenneth

Internet access was good . Large high-end shopping center across the street , train station very close. ikebus, a small Visitor-friendlyBus line which is very inexpensive, has 2 routes in the local vicinity and is fun and easy. Taxis are easily to obtain. Hotel personnel are very friendly and helpful.

Partner

10/10

Exceptional

04 Mar 2026

Garry

The hotel was excellent, our room was met our requirement for a 2 week stay. Good and varied choice for breakfast. Local amenities were only a few minutes walk away along with the station for travel around Tokyo

Partner

2/10

Poor

03 Mar 2026

Darick

I stayed at your property from Feb 19 - 21st in room 1609 and Feb 26 - Mar 1st in room 1822. Both bookings were for a superior queen. Room 1609 was very spacious and we received daily water without having to ask. Room 1822 was very small and we didn't get any bottled water until the last day because we left a note. When I went down to the front desk to check on my room size they assured me that both rooms were the same size. They even showed me their folder with the room type details by room. Clearly the information is incorrect and they need to physically inspect and measure the room. We were very disappointed with the cramped space of room 1822.

Family

10/10

Exceptional

03 Mar 2026

Michelle

Very convenient place to stay. Near rail station that can take you to everywhere. Staff is excellent and you can catch the bus back to Haneda at hotel. I’ll be back!

Friends_and_family Friends

8/10

Excellent

28 Feb 2026

Orlando

Room was clean, staff was polite but cleaning crew seemed understaffed and took a long time to clean.

Self

10/10

Exceptional

27 Feb 2026

Amy

This was such a wonderful stay and the location is incredibly convenient. Every staff I've encountered has been nothing short of amazing. We could not have asked for a better hotel.

10/10

Exceptional

27 Feb 2026

Jocelyne

I had a wonderful stay at Hotel Metropolitan Tokyo Ikebukuro (ホテルメトロポリタン) and would absolutely return.
The location is fantastic — tucked slightly away from the busiest streets of Ikebukuro, yet incredibly convenient. It feels safe and secure, especially being right next to a police station, and just a short walk to the subway. There are multiple convenience stores right around the corner, including 7‑Eleven, Lawson, and FamilyMart, which made grabbing snacks or essentials effortless. Despite being so centrally located, the hotel itself was peaceful and quiet — something I truly appreciated after long days out exploring.
My room on the 7th floor was recently renovated, clean, and very cozy. I loved the thoughtful touches, such as complimentary bottled water in the fridge and a humidifier in the room — small details that made a big difference in comfort.
What truly made this stay exceptional, however, was the staff. They deserve a 10/10 rating. Every team member I encountered was incredibly thoughtful, courteous, and genuinely warm. They assisted with my luggage, greeted me kindly each time, and always seemed one step ahead in anticipating guests’ needs. Their hospitality elevated the entire experience.
I highly recommend this hotel to anyone staying in Tokyo and will definitely be returning on my next trip.

Family_with_children

10/10

Exceptional

24 Feb 2026

Choo

Staff is fantastic. They go all out to make your stay comfortable.

Room is small but works. Bed and pillows are comfortable. Love the refrigerator and safe and kettle with green tea. Housekeeping is excellent and provides you with two bottles of water daily.

Great location. The airport bus and IKEBUS stops right in front. Close to Ikebukuro station and restaurant and stores.

Close to 711. I bought a lot of food there. Hotel has a microwave you can use near the lobby.

The laundry service is excellent. Same day return if you submit by 9 am. Laundromat is also excellent. For 500 yen or more, you get your clothes washed and dried (everything in one machine which also dispenses detergent) - typical high tech and convenient Japan. 😂

10/10

Exceptional

23 Feb 2026

Daniel

Great location and great service from the staff. Great food also and will definitely recommend this place.

10/10

Exceptional

22 Feb 2026

Choo

I stayed here twice in Feb 2026. The first time for 6 nights and the second time for 2 nights. The room was quite small but the bed and pillows were comfortable. There’s a safe and fridge and the hotel provides a lot of amenities in the bathroom - shampoo, conditioner, toothbrushes with toothpaste, razors with shaving cream, hair brushes, cotton buds etc. Housekeeping was excellent but they always left me notes informing me that they wouldn’t throw out trash that wasn’t in the garbage bins, or they won’t empty a kettle with water in it etc. It got to be a bit annoying. On my first stay, housekeeping left me 2 bottles of drinking water everyday but on my second stay, only one bottle a day. Tap water is perfectly safe to drink though. I used the hotel laundry service once and they were excellent. If they pick up before 9 am they return your washed laundry by 6 pm. I used their laundromat once too. They are pretty cool. For 500 yen or more (depending on load size), the machine washes and dries for you and detergent is dispensed automatically. All in one machine! Typical high tech Japan. I had buffet breakfast at Cross Dine 4 times. It has a nice spread but they don’t change the menu much so it gets tiring. 711 is only a block down and that’s where I bought most of my food. They have an excellent selection, prices are reasonable and they have new meals often. The hotel provides a microwave near the lobby so it’s convenient to microwave food from 711.

10/10

Exceptional

20 Feb 2026

Geok Chye

Clean room and good amenities

Partner

10/10

Exceptional

19 Feb 2026

Peter

clean room, helpful staff, great location near the station

Self

10/10

Exceptional

19 Feb 2026

Brian

Staff best in the world

10/10

Exceptional

17 Feb 2026

Kenneth

Excellent room and view in the executive suite

10/10

Exceptional

17 Feb 2026

BRENDA

Convenient to public transportation, department stores, cafes

10/10

Exceptional

15 Feb 2026

Chiyako

anything usually , make me Happy Location is perfect. near shopping center and get foods easy . You can get to Airport limousine They can check weigh yourself bag and also keep your travel bag. mostly fantastic is stuff`s Service .

8/10

Excellent

13 Feb 2026

ROY

Rooms were clean and spacious. We booked 5 rooms and they were great at putting us all together on the same floor.

The location was GREAT! Less than a 5 minute walk to Ikebukuro station. So when you are tired at the end of the day it was easy to get back to the hotel.

The station has 3 big stores and tons of very good restaurants. A UNIQLO, Muji, Daiso and Don Quijote an easy walk from the hotel. Also, 7-11, Family Mart and Lawsons within a block.

Great restaurants within a 5-to-10-minute walk.

So clean, GREAT SERVICE, restuarants, stores and so close to the train station.

Leisure Family

10/10

Exceptional

13 Feb 2026

Chantelle

Nice location, friendly staff, very helpful

10/10

Exceptional

13 Feb 2026

Junko

The room was so clean. Very friendly and professional staff.

Leisure Family

10/10

Exceptional

11 Feb 2026

Ada Lai Sheung

Nice hotel

10/10

Exceptional

10 Feb 2026

Chantelle

Staff is nice, friendly & professional, speak good English, very helpful

Leisure Family

8/10

Excellent

09 Feb 2026

KA YIN LEE

Good environment and locations

Leisure Family

10/10

Exceptional

08 Feb 2026

Cindy

Stayed at this hotel for over 10 times
- super convenient (close to subway)
- safe (requires key card on elevator to get to your floor)
- friendly staffs
- lots of restaurants and cafe near the hotel

Business Family

10/10

Exceptional

05 Feb 2026

Sin Kie

Clean room, friendly and helpful staff.

Partner

10/10

Exceptional

03 Feb 2026

Leslie

Amazing staff, kind and helpful. Rooms are kept clean and amenities refreshed often

Leisure Friends

10/10

Exceptional

03 Feb 2026

Hollis

Spotless and Staff is friendly as always.

10/10

Exceptional

01 Feb 2026

Craig

The hotel is near the south west exit of Ikebukuro station. The rooms were clean and comfortable with the only glitch is that the thermostat in the room is only in Japanese, so use Google translate to set it. The staff is friendly and helpful. My second stay here.

10/10

Exceptional

29 Jan 2026

Sai

Room is super clean and well maintained, staff are incredibly polite and helpful. I highly recommend purchasing the breakfast buffet; they have a wide variety and its still worth it if you are vegan or vegetarian.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Danny

Service was outstanding and location can’t be beat.
Loved everything about our stay!

Leisure Partner

10/10

Exceptional

25 Jan 2026

Ernest

Great place to stay!

10/10

Exceptional

23 Jan 2026

Yi

Best location， clean room， good service

10/10

Exceptional

21 Jan 2026

Nikolaos

Everything was great

Leisure Partner

10/10

Exceptional

17 Jan 2026

Wilson

Clean and friendly staff

Leisure Family

10/10

Exceptional

16 Jan 2026

Anthony

We have stayed at this property during our last trip to Japan. Convenient to shopping and local transportation. We love their warm hospitality and breakfast buffet.

Business_and_leisure Partner

8/10

Excellent

15 Jan 2026

Yi

Best location， patient staff very helpful

10/10

Exceptional

15 Jan 2026

Kar Mun

Excellent location and friendly staffs

6/10

Pleasant

14 Jan 2026

Germana

The room was small & outdated.

Leisure Family

10/10

Exceptional

13 Jan 2026

SIR BERNARD-MARIE MENDES

This was my first time ever staying at a 4-star hotel in Tokyo, whereas it’s been in my experience as a solo traveler moreover to resort to places where a public onsen is offered on-site and perhaps a gym too, for the amenities.

The Metropolitan Hotel Ikeburo was quite a phenomenal hotel for the standardized room size unexpectedly. The room chamber upon entry was greatly spacious with a Japanese double-sized bed with lots of pillows, a built in sitting bank lining the window with overhead lighting and pillows, plus a very heavy round marble coffee table next to it. An oversized TV screen was situated directly over the built in desk with drawers for a coffee maker and mini-fridge to either side.

The architectural interior design was aesthetically a French-inspired curvilinear wood and canopy woodworking throughout the room’s layout. Replete in deep teals, greys, and lighter greyed wood features. The bathroom was medium sized, larger than many smaller hotel units designed for single occupancy. With a clothes closet next to the bedside.

Pros: ‘Great’ for one person.
Cons: Not enough space for luggage, especially between two travelers occupying the same room.

Hotel amenities such as a full sized gym was highly exceptional for athletes of all ages. However, the pool too small for most any visitor there at the hotel, only being a 25-meter two lanes 4-5 foot deep swimming run. Not very amenable with the number of individuals allowed at any given moment on the spot. No Onsen

Business_and_leisure Self

10/10

Exceptional

12 Jan 2026

Maryann

Very clean room. Enjoyed view of the city. Staff was very pleasant and helpful

Leisure Family

10/10

Exceptional

12 Jan 2026

Ernest

Stayed here every single Tokyo visit. Amazing location and staff.

10/10

Exceptional

11 Jan 2026

Monique

The staff were incredibly polite, the room was spotless.

Leisure Partner

6/10

Pleasant

07 Jan 2026

Alvy

Staff courteousness

Partner

10/10

Exceptional

03 Jan 2026

Vivian

Service was great, the hotel was very close to the train station and convenience stores. They had all the amenities and more that you could need. They also have a direct bus to and from the airport.

Leisure

10/10

Exceptional

01 Jan 2026

Craig

The service is top notch. Excellent

Leisure Partner

10/10

Exceptional

31 Dec 2025

Mona

Cleaned daily, replenished coffee and tea. Breakfast buffet great!

Leisure Family

10/10

Exceptional

30 Dec 2025

Martin

Service in lobby and front desk was excellent, polite, fast and helpful. Bed was very comfortable and room was clean

Leisure Partner

10/10

Exceptional

29 Dec 2025

John Carl

We did not have breakfast but it smelled great!

Leisure Partner

10/10

Exceptional

29 Dec 2025

Jamie

Excellent location. Close to shopping, transportation, and eating options. Attentive staff.

Leisure Friends

8/10

Excellent

27 Dec 2025

Joanne

The room was great. Amazing view. Comfortable by Tokyo standards.

Leisure Partner

8/10

Excellent

23 Dec 2025

KENICHI

The staff were courteous, but room maintenance was not as good as expected since there was a crack in the sink.

10/10

Exceptional

18 Dec 2025

Verified traveler

I have been staying at the Hotel Metropolitan for over 30 years and it always shines! Everyone is very friendly, the rooms and common areas kept very clean. I did have one issue on this visit as there was an occasional odor in my hallway and room as if the sewer had backed up. I was on the 7th floor. I hope this was temporary and fixable as it was quite unpleasant at times. Thank you.

Business Self

8/10

Excellent

18 Dec 2025

Susan

The room was clean and the selection of amenities was great (razor with shaving cream, towel), etc.. Also the safety feature of needing to swipe your room key in the elevator was much appreciated. The bountiful breakfast buffet and the very courteous staff at Cross-dine was wonderful. The lobby's beautifully decorated Christmas tree made for an impressive first impression. And finally, the location near to Yoshinoya, Family Mart, Lumine, Ike Bus & the train station was beyond convenient. Thank you Hotel Metropolitan for a memorable stay.

Partner

10/10

Exceptional

17 Dec 2025

Ka Yee Mary

clean room
convenient location

Self

8/10

Excellent

17 Dec 2025

Terrie

Staff and location.

Leisure Partner

8/10

Excellent

16 Dec 2025

Justin

Good location!

Leisure Friends

10/10

Exceptional

15 Dec 2025

Scott

The rooms are spacious and very clean. The staff is amazing. It’s just steps away from Ikebukero Station West entrance. This was our third time staying at the Metropolitan Hotel Ikebukero and we will stay there again when we return to Tokyo in the fall of 2026.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Siew Kuen Catherine

The staff at the lobby are very courteous and always try to give prompt service. The room are clean and the decor seems to be updated and looks contemporary. I try to get this hotel when I am in Tokyo for a large part because of its great location near a transport hub and also because the hotel limousine drops of at the hotel.

8/10

Excellent

14 Dec 2025

Stephanie

Beautiful property, great house keeping staff, rooms were small

Leisure Friends

8/10

Excellent

14 Dec 2025

Aki

Very polite, helpful staff.
I chose this hotel for a couple of reasons. #1 There is a bus district from Haneda Airport, it’s a little expensive than taking a train but it’s helpful for me not carrying around a big suitcase in train station.

#2 it’s a min away from Ikebukuro Station. It’s very convenient to access to take subway

#3 they have laundry room, quite enough washing machines, I didn’t need to bring a lot clothes

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Jon

Staff was wonderful… spoke English … superior hotel

10/10

Exceptional

11 Dec 2025

Toshiko Matsumoto

Yes, all the above.

Self

10/10

Exceptional

08 Dec 2025

YUEN BIK

Staffs of front desk are very friendly and helpful, room cleaning is very efficient and clean.

Leisure Friends

4/10

Poor

08 Dec 2025

Eric

The hotel room is rundown. The carpet, bathroom and furniture is old and needs renovation. The soundproofing is inadequate - we could hear the people in the next room talking, sneezing and moving around.

We stayed at this hotel based on its 4+ star rating. Perhaps it was once worthy of this but currently it’s only worth 2 stars.

8/10

Excellent

07 Dec 2025

Robert

I finally returned to Japan after living there for several years in the late 1990's. This hotel hit on all of the qualities I was looking for on our return. We booked an \"Executive Deluxe King\" room which was on the 24th floor. Having spent many nights in Japanese hotel rooms over the years, this was by far the most spacious room I ever stayed in (~375 SF).

The location was optimal for us - the nearby train station got us to sites like Chiyoda, Shinjuku and Shibuya easily. We were able to ride a few stops on the Yamanote line to Ueno in order to catch the Shinkansen (for our day trip to Nikko). The limousine bus for the trip back to Haneda airport was very convenient (numerous departures during the day) and quite inexpensive.

We enjoyed wandering the neighborhood at night to find dinner places. There are hundreds of restaurants to choose from and the vibe is much more relaxed than Shinjuku or Roppongi. We were welcomed everywhere we ventured and many of the restaurants had English language menus available.

We loved our very large bathroom - a nice soaking tub and a very large shower room, all separated from the rest of the bathroom. The laundry room was a great feature - it allowed us to pack a bit lighter knowing we could launder our clothing while we were there. One can monitor the washing machines (actually combination washer/dryers in a single unit) through the hotel television service. You can see which units are in use and how many minutes are left on each machine.

Partner

10/10

Exceptional

07 Dec 2025

Nayada

First time staying here and definitely will again in the future. The staff were courteous and accommodating, the room clean and the location excellent for shopping and dining.

Leisure Family

10/10

Exceptional

05 Dec 2025

Toshiko

Their services during and after stay have been very helpful.

Self

10/10

Exceptional

05 Dec 2025

Cynthia

Staff nice, friendly & helpful. Room was clean,

Self

10/10

Exceptional

04 Dec 2025

Francine

Everything was excellent from cleanliness, courteous staff and exceptional view! We would definitely stay here again!

Partner

8/10

Excellent

04 Dec 2025

Lesley

The hotel was great , just need to update the bathrooms
We prefer the hotel bathrooms at the Kawasaki Metropolitan Hotel.
Still had a great time ….

6/10

Pleasant

04 Dec 2025

Shlomi Shlomo

Room was fine.
They did not acknowledged my Expedia status and did not provide me with free parking, as it stated on my booking.
I stayed twice within the same week. First time, they did not knowledge it, but second time, they did.

Business

6/10

Pleasant

04 Dec 2025

Lin Mei May

It is a bit mess this time while it was really in the pass, also the hotel is a bit old, may need to do so reno

10/10

Exceptional

01 Dec 2025

Tjoen Hong

All are very good!
Just few steps to Ikebukoro Station.
Many convenience stores nearby.
Staffs all are very warm and helpful.
Room very clean no matter it is a years hotel.
There is airport bus in front lobby hotel to Haneda and Narita.
Only rate a bit high...
Thank you

10/10

Exceptional

01 Dec 2025

Kathy

Great location near Ikebukuro station. Very good buffet breakfast daily provides the perfect start to your day. Make sure to book the room with breakfast. The Airport Limousine Bus provides transportation from the Haneda or Narita Airports to the hotel and back. Tickets are affordable.

Leisure Family

10/10

Exceptional

29 Nov 2025

Alice

Had a very pleasant stay, the room was nice and all the staff seems very knowledgeable. What stood apart was one particular staff - Yoshida-san who was very attentive and went beyond and above on his service. He made our stay very memorable. We would come back and stay here.

Leisure Partner

6/10

Pleasant

28 Nov 2025

Chanin

Not clean quite old

Leisure Friends

6/10

Pleasant

28 Nov 2025

Chanin

Quie old not clean

Leisure Friends

10/10

Exceptional

27 Nov 2025

Yan Wah Ronnie

Great location, close to Ikebukuro station. Room is clean and spacious. Staff are friendly and efficient. Bathroom needs an exhaust fan and had strong, unpleasant sewage smell even with the toilet deodoriser on.

Leisure Family

10/10

Exceptional

27 Nov 2025

Winnie

Convenient location hotel with great service. Plenty of eatery and shopping in the area. Will definitely be my go to hotel whenever I am in Tokyo.

10/10

Exceptional

27 Nov 2025

Khin

I enjoyed it . The staffs are so helpful and very professional.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Hector

Excellent service. Property is a but old but well maintained in superb conditions

Leisure Family

10/10

Exceptional

26 Nov 2025

Lenar

We had a wonderfull experience there, everything is very clean and everybody is very helpfull and respectfull. The rooms are nice and clean, no complains at all

Leisure Partner

10/10

Exceptional

26 Nov 2025

Ruben

All perfect

10/10

Exceptional

26 Nov 2025

Walter

Clean room. Excellent staff. Excellent service. Only 1 needs improvement. The Japanese breakfast side needs significant improvement. The miso soup was the worsted I had in Japan. Selection of Japanese items was inferior.

10/10

Exceptional

25 Nov 2025

Sameer

The location of the hotel is perfect. Less than a 5 min walk to a major train station, making the rest of the city reachable in less than 30! Not nearly as crowded as some other areas like Shinjuku or Shibuya. Accommodations were comfortable, and the staff were very accommodating. Would definitely recommend.

Leisure Partner

10/10

Exceptional

25 Nov 2025

Cassandra

The room was clean and the bed was comfortable. We had a great view of the city from our room. The lobby and lounge areas were luxurious, giving a relaxing atmosphere. The location is perfect for touring all the hot spots in Tokyo including Ikebukuro.

8/10

Excellent

24 Nov 2025

darrah

Amenities

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Eugene

Late check-in was great. Check-in process was quick and efficient. Staff was courteous, with an attention to detail. When informed that the room safe was not working, housekeeping responded promptly, apologized for the problem and quickly fixed the problem.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Jeanie

Great location, clean room, friendly staff!!

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Winnie

Convenient location. Great service staff and not to mention their buffet. Will stay again for sure

10/10

Exceptional

22 Nov 2025

Joseph Debao

Great location close to JR station, great breakfast and good room

Leisure Partner

10/10

Exceptional

22 Nov 2025

Sahitya

Clean room. Great location, right outside the Ikebukuro station

Partner

10/10

Exceptional

21 Nov 2025

Anthony

Beautiful hotel! Breakfast buffet was delicious with variety. Second time staying at this hotel and location is convenient to transportation and with nearby access to shops and restaurants. Staff were all extremely friendly, courteous and service was amazing!

Business_and_leisure Partner

8/10

Excellent

21 Nov 2025

BRENDA

Staff friendly and professional. Pickup stop for airport bus is very convenient.

8/10

Excellent

20 Nov 2025

Orlando

Clean and perfect

Partner