Name: Schweizerhof Zermatt
Address: Bahnhofstrasse, 5, Zermatt, 3920, CH

10/10

Exceptional

19 Jul 2026

Kelcy

We loved our stay. Super convenient location 2 minutes from the train station and close to restaurants and shops. Would definitely stay again!

Partner

10/10

Exceptional

10 Jul 2026

Stephen

Thank you to Japan, our waiter especially. Engaging and knowledgeable and a joy to talk to.

Partner

10/10

Exceptional

07 Jul 2026

Jill

Loved the hotel. Great location for sure. Staff were very helpful. I highly recommend this property

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Elizabeth

Loved it!

10/10

Exceptional

29 Jun 2026

Nicole

The property was lovely! Conveniently located a short distance from the train station, the hotel was charming and well-kept. The rooms were immaculate and comfortable. The staff was beyond helpful and gracious and the restaurants and dining were excellent. We did arrive during a rare heat wave the and the air-conditioning was nowhere near cool enough. But the staff provided a fan, and I imagine heat is not a frequent problem in Zermatt!

Family

10/10

Exceptional

27 Jun 2026

joseph

Spent three nights at this hotel in Zermatt. Very nice hotel, close to train station, bus stop, and shopping. Breakfast was very good, and the hotel was very lovely. Would definitely stay again here.

Partner

10/10

Exceptional

10 Jun 2026

Jack

Great room, great staff, great breakfast. Our ONLY complaint was room temperature was too hot for sleep! No A/C so you have to leave window and door to balcony open which allows light and street noise. Apparently this issue is common in Zermatt but that doesn’t make it any better. I’d definitely stay here again!

Partner

10/10

Exceptional

30 May 2026

Tammy

The hotel was insanely clean and organized, the staff was exceptional!!! We stayed 2 nights and the morning breakfast was fabulous. I would highly recommend the hotel bar for a nightcap. The work out room and pool was a bonus! Private balcony topped off the stay.

Partner

10/10

Exceptional

29 May 2026

Loretta

Comfortable beds, clean rooms, delicious breakfast.

Family_with_children

10/10

Exceptional

23 May 2026

Mohammad

Excellent location , rooms were absolutely cleaned and Breakfast was amazing .

Friends_and_family Family

10/10

Exceptional

18 May 2026

James

Very nice facility centrally located. We could walk to everything we need. Only yards away from train. Our room had a view of the Matterhorn.
Only negative is construction site next to the facility but it had no effect on us

Partner

10/10

Exceptional

23 Apr 2026

Lucille

Yes, to both.

Friends

10/10

Exceptional

29 Mar 2026

Esther

Clean rooms, amazing staff, and delicious breakfast.

Friends

10/10

Exceptional

11 Mar 2026

glen r.

Clean room, comfortable bed and pillows.
Friendly staff

Family

10/10

Exceptional

15 Feb 2026

Boris

Great hotel, excellent location

10/10

Exceptional

08 Feb 2026

Leilani

attentive staff, well situated close to the train station, decent gym, excellent breakfast, single room is cozy and super functional with tons of storage for all your kit.

Business_and_leisure Self

10/10

Exceptional

04 Jan 2026

Ciro

Amazing

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Ashley

Loved this property!

10/10

Exceptional

19 Dec 2025

Justin

Clean, spacious rooms with nice amenities, nice decor, good dining options, friendly and helpful staff.

Leisure Friends

10/10

Exceptional

19 Oct 2025

tong

Comfortable

Friends_and_family Friends

10/10

Exceptional

13 Oct 2025

Cynthia

Beautiful hotel. We had a junior suite facing the Matterhorn. Couldn’t have been better!

Leisure Partner

10/10

Exceptional

06 Oct 2025

Pamela

Loved EVERYTHING about this property, our room and Zoe at the front desk who was very warm and helpful. Would stay here again!

Leisure Family

10/10

Exceptional

22 Sep 2025

Deanna

Absolutely the best hotel! The location and views of the Matterhorn were spectacular. The room was beautiful, and all of the staff were friendly and helpful. We especially enjoyed the breakfast buffet which had incredible homemade pastries, granolas, and more. We would not stay anywhere else now that we have experienced the Schweizerhof Zermatt!!

Leisure Partner

10/10

Exceptional

14 Sep 2025

Brenda

Loved this hotel from the check agent, room cleanness, excellent housekeeping staff always greeting you with a smile, restaurant at night, the DJ in the lobby, nice bar staff and supervisor to the modern and chic hotel. Well located and convenient. Can’t wait to plan a new vacation there. Only negative is the spa gentleman very rude.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Cole

The staff were incredibly friendly, the location is fantastic, and the view of the Matterhorn if you choose one of those rooms is amazing.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Jayganesh

Staff is top notch. Loved the ambiance and charm of the Swiss chalet. We upgraded our room to the have an amazing view of the Matterhorn. The amenities were top notch(e.g. Dyson hair dryer, iPad controls for the room). The hotel is designed without A/C to take advantage of the mountain air. The location is convenient to the train station ( 2 minute walk) and the restaurant is great (DJ played music while we had dinner). Not enough space to go on and on

10/10

Exceptional

06 Sep 2025

Erin

The place was very convenient, beautiful interior, lovely staff, a great restaurant and bar plus several options on the area as well.

Leisure Family

10/10

Exceptional

01 Sep 2025

Stephen

Excellent hotel

Loved the hotel. Staff was friendly. Room was modern. Has mini fridge, safe, 2 large included sparkling water glass containers, 3 apples, balcony, nice tv. Facilities include breakfast buffet, bar, basement pool and spa, fitness center. Our room supposedly had view of Matterhorn but it was too cloudy to see. Hotel is conveniently located near the train station and Gornergrat and bus station less than 5 min walk. Rolex and McDonald’s right across the street. Plenty of restaurants and shops nearby. I would come back here again if in Zermatt.

Partner

10/10

Exceptional

28 Aug 2025

Terry

Wonderful hotel

Can’t say enough about the great staff - welcoming and friendly; very helpful with directions and suggestions for activities. Service was impeccable in all regards. Food was delicious. Room was modern and clean. We would return in a heartbeat.

Friends_and_family Family

10/10

Exceptional

14 Aug 2025

Melissa

Incredibly beautiful hotel. Very clean. The staff is amazing! We were incredibly happy with our stay here and hope to return

Leisure Family

10/10

Exceptional

23 Jul 2025

Beth

Staff was wonderful and hotel was great. Area around hotel was loud at night especially when windows had to be open due to no air conditioning.

Leisure Family

10/10

Exceptional

12 Jul 2025

Kelly

This hotel was absolutely wonderful and the staff was incredibly nice and helpful. I would definitely stay here again.

Leisure Self

10/10

Exceptional

11 Jul 2025

Chiao-Wen

Excellent location just steps away from the Zermatt location. Breakfast selection is good with great vibe. Room amenity is modern and great (e.g., Dyson hairdryer)

Leisure Self

10/10

Exceptional

10 Jul 2025

Srinivas

Friendly staff, excellent dining and bar options along w/ proximity to Zermatt train station (stone throw away).
Property is very clean w/ comfortable beds and free complimentary goodies in the room.
Highly recommend this place and would definitely comeback.😎

10/10

Exceptional

08 Jul 2025

Joshua

This venue is simply a must stay when in Zermatt.

Leisure Partner

10/10

Exceptional

03 Jul 2025

Nizar

Great location, friendly helpful staff, great breakfast selection. Wish we were here for another day. Loved everything about this hotel. Will definitely recommend.

Leisure Friends

10/10

Exceptional

02 Jul 2025

salma

“I give this place 5 stars — I wish I could give more! It’s the best hotel with top-notch service and a very cozy environment. The restaurant is absolutely amazing — words can’t describe how good the food is. I 100% recommend it!”

Leisure Friends

8/10

Excellent

25 Jun 2025

Namas

Excellent staff, very convenient location. The breakfast was excellent. It gets very hot and the rooms get really warm and tends to be noisy due to the public playgrounds nearby. On a Friday night there was a party going on close by not on the hotel premises and the Loud noise went on from 10pm to 5am.

Leisure Partner

10/10

Exceptional

25 Jun 2025

Kyle

Great location. Great breakfast

10/10

Exceptional

24 Jun 2025

Tarek

Excellent location (2 minutes walk from the main station)

The staff are friendly.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Adam

Wonderful experience in Zermatt

Leisure Partner

10/10

Exceptional

06 Jun 2025

Jimmy

Service of the staff and the layout of my room is good. The balcony made a big difference to our stay as we could sit outside and get fresh air.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Matthew

We stayed at Schweizerhof hotel for our recent wedding anniversary and I think it was the best choice. The Matterhorn view was unforgettable and breathtaking. I will definitely be back again for this hotel!

Leisure Family

8/10

Excellent

01 Jun 2025

Bryan

Beautiful hotel with comfortable beds and a great onsite restaurant. We loved the location, the exceptional decor and the delicious breakfast. I was disappointed in the size of the bathroom, the lack of air conditioning, the lack of robes, and a few interactions with staff. Most of the staff was fantastic and really took pride in their job. The overall experience was good, but my expectations were greater

Family

10/10

Exceptional

30 May 2025

Gregory

Hotel was fantastic. Beautiful room & a wonderful location. Restaurant was nice with the entrees being excellent. Desserts weren’t as good as the main course. Service could use some improvement as they were understaffed. Would absolutely stay again but may consider other dining options.

8/10

Excellent

27 May 2025

Helen

Our stay in Zermatt

The hotel is very comfortable, the service is great and there is an excellent restaurant in the property. But because of the nearby construction, it is very noisy starting at 7:30 in the morning.

Friends_and_family Friends

10/10

Exceptional

25 May 2025

Barbara

Amazing staff!!! Excellent choice!

Leisure Partner

10/10

Exceptional

24 May 2025

Stephen

We arrived at the railway station in Zermatt quite late and found it dark, to discover a town wide power cut. Staff were very considerate and fortunately the hotel had its own emergency generator. My wife has limited mobility, and whilst she had to make her own way to the third floor, one of the reception staff carried our luggage up for us. Excellent room with view of the Matterhorn, fabulous breakfast, and close proximity to the railway station.

Leisure Partner

10/10

Exceptional

14 May 2025

Nasser

Excellent

10/10

Exceptional

10 May 2025

carl

Over all great place. Plus so close to the train stations

Leisure

10/10

Exceptional

29 Apr 2025

Leona Kay

Wonderful boutique hotel! A lot of extras, unfortunately we did not have time to enjoy!!
Great breakfast!

Partner

10/10

Exceptional

25 Apr 2025

Danny

Great stay.

Bed was amazing, so comfortable. I never sleep well when I’m away but this bed was so great I slept very well. Hotel room was nice, spacious with a great view of the mountains. Staff nice and friendly.

Friends_and_family Family

10/10

Exceptional

25 Mar 2025

Jennifer

Perfect ski weekend

We had an amazing experience at the Schweizerhof Hotel. From the fantastic service to the delicious food and cocktails, and from the beautifully appointed rooms to the convenient amenities (such as ski rentals and spa), the hotel was truly the perfect home base for a long ski weekend in Zermatt. We will definitely be back—and next time for longer! Thank you for a fantastic stay!

Partner

10/10

Exceptional

20 Mar 2025

Bruce A

Great location and amenties

Great hotel with excellent amenities. Close to station and Gornergrat rail up to ski area. Good restaurant and food, beautifully appointed. Highly recommended.

Partner

10/10

Exceptional

23 Feb 2025

John

5 star and fantastic service .. always happy to find space at restaurant/bar and good buzz in evening - no need to go anywhere else

Business_and_leisure Friends

10/10

Exceptional

02 Feb 2025

IRENE

Lovely hotel!

Lovely hotel! Good customer service! Enjoyed all the amenities

Partner

10/10

Exceptional

11 Jan 2025

Alesha

This property was fantastic - loved the interior design, service, choice of restaurants and amazing location with easy access to the train and Zermatt’s shopping and dining.
Highly recommend!!

Leisure

10/10

Exceptional

16 Dec 2024

Fernando

Excellent place!

10/10

Exceptional

10 Nov 2024

John

wonderful hotel

Stayed for two nights and needed to switch rooms after the first night because we stayed in an attic type room with low ceilings which was not for someone tall like myself. But they were very accommodating and helpful in moving our luggage to the new room when we were out visiting the Matterhorn. When booking the room, you are listed with them at a certain price, I needed to pay an upgrade fee to get a room on the higher floor with a view of the Matterhorn but it was worth it.

Partner

10/10

Exceptional

05 Oct 2024

Marta

Excellent hotel with a balcony and a view. Very quiet at night. The service was excellent and the receptionist/ concierge Pedro was very helpful.

Partner

10/10

Exceptional

08 Sep 2024

jamie

Hotel was amazing . Close to train. Great views. Staff helped with directions and map of everything we wanted to see. Gave us a discount off the sushi restaurant. Would definitely recommend and would love to visit again

Partner

10/10

Exceptional

29 Aug 2024

William

Our stay at the hotel was perfect. We had a junior suite, which was ideal for our family of four. The staff was truly outstanding—especially the reception staff, who were incredibly friendly. Above all, the breakfast service staff were exceptional. They were polite, humble, gracious, and generous, with no attitude at all. Very hospitable! I would definitely stay here again. The hotel has been newly renovated and has a lot of character. The rooms are beautifully decorated, which left us quite amazed.

Our kids loved the books, as the hotel is full of them. Even our room had several books. Just a suggestion: all the books were in French. It would be nice to have some books in English, as my children were overjoyed when they saw the books, but were disappointed when they realized all of them were in French. Not a criticism, just a suggestion

Friends_and_family Family

10/10

Exceptional

25 Aug 2024

Mary

Country luxury lodge in the midst of everything!

This is a spectacular hotel with absolutely the best service. Amazing attention to detail. Even though on the main thoroughfare, stepping thru the doors you feel like you have entered one of the finest lodges or a lovely country estate.

Warning: If you open your windows you will be assailed by lots of outdoor noise.

Friends_and_family Family

10/10

Exceptional

30 Jul 2024

Jinan

Excellent

Leisure Family

8/10

Excellent

24 Jul 2024

Amanda

Lovely modern and clean hotel close to the centre of Zermatt. The view from my balcony was amazing. Staff were genuine and made you feel welcome. Spa facilities were wonderful.

Unfortunately as there is no aircon, the room warmed up quickly and was stuffy at night. Having the window open solved the stuffiness, but the main street below is very noisy, so not particularly conducive to a good night's sleep. 😢

Leisure Family

10/10

Exceptional

22 Jul 2024

Jinan

Excellent location, best service, ver comfortable and clean rooms. Great breakfast.

Leisure Family

6/10

Pleasant

20 Jul 2024

Verified traveler

Great hotel and staff, but scary experience

The staff were friendly. The room felt very hot. The one thing that spoiled everything was Around 11 PM somebody just opened the door and walked into the room.i called the front desk to let them know, after that we hardly had any sleep. In the morning i was told that it was a staff member who was trying to drop off the pillow for a guest and happened to walk into the wrong room.even it that was the case, shouldnt they be knocking on the door and not walk into a guest room.for me that story didn’t add up.

Friends_and_family Family

10/10

Exceptional

14 Jul 2024

Kelly

Beautiful property in an amazing location! Staff was incredibly friendly and helpful. Highly recommend!!

Leisure

10/10

Exceptional

03 Jul 2024

Philip

Nice spot

This trendy-feeling spot had a warm and cozy and contemporary vibe. Breakfast was satisfactory.

Friends_and_family Family

10/10

Exceptional

26 Jun 2024

Michael

The hotel itself was just beautiful both outside and inside. It was very clean and had a really warm decor. We sat in the courtyard bar and enjoyed trying different foods from all the various hotel restaurants. The servers were all very nice and informative.

Friends_and_family Family

10/10

Exceptional

12 Jun 2024

Deborah

Perfection

Perfect in every way

Partner

10/10

Exceptional

05 Jun 2024

Raymond

The genuine and caring welcome was just the beginning. Every staff member jumped at the chance to assist in whatever question I would have. The convenience of the property being across the street from the Zürich train station while being close to the museum and many dining options helped make my one night visit memorable and wanting for a return visit!

Leisure Self

10/10

Exceptional

31 May 2024

Ian

Perfect location and very friendly staff

The service was the most outstanding. Friendly and super helpful people all around.

Self

10/10

Exceptional

17 May 2024

Giselle

Very well located right across from train station and right in the end of the little town. Very nicely decorated and cozy. Nice size room; we had a family suite so it was roomy.

Partner

10/10

Exceptional

19 Mar 2024

Susan

Excellent design of hotel with welcoming bar/restaurant that has such a cool vibe. Excellent accomodations, excellent food and very good service from all the staff. Loved our stay! Locatioin is excellent. Very short walk from train statioin yet absolutely no train noise.

Leisure Partner

10/10

Exceptional

04 Mar 2024

Manish

Just amazing

8/10

Excellent

01 Oct 2023

Kai Wa

Walking distance to train station.

Leisure Partner

10/10

Exceptional

08 Sep 2023

Jean

Stay in zermatt

Everything was great
The staff excellent and our upgraded junior suite superb
I would go here in a heartbeat for a short stay and relaxation

Partner

10/10

Exceptional

28 Aug 2023

Magnus

Excellent place. Staff very helpful and friendly. Highly recommended

8/10

Excellent

19 Jun 2023

Mark

Beautiful & well designed room. Nice terrace bar. Staff was very helpful.
Our room was on Bahnhofstrasse so a tad noisy ( narrow street that echos noise well ) but it had a peekaboo view of the Matterhorn so it can’t be helped.
Breakfast buffet was wonderful. Didn’t try the restaurant for dinner. Very conveniently located.

Leisure Partner

10/10

Exceptional

23 Mar 2023

WING YAM

Good view of Matterhorn and nice decoration in the room

Leisure

10/10

Exceptional

14 Mar 2023

Stephanie

Loved it! Second stay here and wonderful location to train stations, restaurants and shopping.
Excellent breakfast! Enjoyed the bar and atmosphere there in evening. My daughter loves the pool (got in her laps), gym and sauna.
Thank you so much!

Leisure Family

10/10

Exceptional

09 Mar 2023

Joseph

Super convenient luxury hotel, located right next to Bahnhof and Gornegrat funicular. Excellent service. Restaurants at hotel were very good - especially the Kitchen. Cool vibe in a very traditional chalet setting.

Leisure Family

10/10

Exceptional

02 Jan 2023

Susan

Excellent service, amenities, location. Extremely clean and comfortable luxurious facilities. Lively atmosphere and good dining.

Leisure Family

10/10

Exceptional

10 Sep 2022

young

It was just perfect vacation.
Hotel located 2 minutes of walk from train station. The staff was very kind and breakfast was excellent.
Hotel is in the Main Street and lots of good restaurants and shopping.
I truly enjoyed staying at this hotel and loved Swiss hospitality
Hotel has also one of the best sauna facility.

Leisure Partner

10/10

Exceptional

21 Aug 2022

Leslie

Great hotel stay!

I recently stayed at the hotel. The room was very clean and comfortable. I was traveling in Switzerland for a few weeks and found this hotel to have the most comfortable bed. The staff was friendly. It was warm outside and there is no AC. Ask for a fan, which worked out perfectly. The breakfast buffet was good. Location is outstanding - 5 min walk to train station. The only negative is the outside music played. It was warm so you have to keep your window open. The music plays from 12-6 daily. I did not find this to be relaxing at all. Maybe ask for a street facing view if you want to avoid the music.

Friends_and_family Friends

10/10

Exceptional

30 Apr 2022

Michael

Perfect location, and enjoyed the spa area.

Leisure Self

10/10

Exceptional

09 Mar 2022

Howard

The Schweiterhof lobby is a short walk from the train station. The hotel is convenient to the shops and restaurants , and even the Coop store. The train to the ski lifts is a short walk or taxi ride. The reception staff are warm and helpful, making their guests feel at home. The spa is excellent and an enjoyable break. There are excellent restaurants on site, including fondue at the Cheese Factory. Rooms are first class with comfortable bedding and amenities. It’s a great location to stay in Zermatt!

Business_and_leisure Self

10/10

Exceptional

25 Feb 2022

Stephanie

Excellent location

Leisure Family

10/10

Exceptional

12 Oct 2021

David

Great visit.

Leisure Family

8/10

Excellent

10 Oct 2021

Peter

Overall a wonderful experience

Overall, the Schweizerhof is a wonderful hotel and experience. The staff is excellent, my top floor room was very well appointed, and the breakfast is truly superior. Areas that can be improved include the dinner menu and wifi. The dinner menu is not bad by any means, but I would have liked to see some higher end culinary selections to match their excellent wine selection (e.g. Masseto and Chateau Margaux). The open wifi scheme (i.e. no login) that too many hotels are now adopting was particularly frustrating on both phones which would disconnect without reason and sometimes no \"sign-in\" indicator leading to even more frustration. On a final note, my room was close to the elevator shaft that is somewhat noisy, so I recommend asking for a room away from that end of the hotel. To be clear after some negative comments, this is an Excellent hotel I would recommend to anyone.

Self

10/10

Exceptional

19 Sep 2021

David

Amazing location

Beautiful hotel in an ideal location. Recently updated, both the room and public spaces were modern and extremely clean. Gym is adequate for a hotel stay and the included breakfast is fantastic. Great service all around. Location is 2 minutes from the train station so easy to carry bags. Highly recommended.

Partner

10/10

Exceptional

26 Aug 2021

Omar

Excellent hotel five star quality very friendly and helpful staff

Leisure Family

10/10

Exceptional

01 Mar 2021

john

Stay at the Schweizerhof

Excellent location, friendly and efficient staff, quality restaurants....we like it a lot!

Partner

8/10

Excellent

21 Mar 2020

Amadeal

Coronavirus

Due to the Coronavirus crisiseverything was a bit chaotic. Nevertheless the staff was friendly although quite helpless with the situation. Still next time next year we will come again

Partner

10/10

Exceptional

27 Jan 2020

Nigel

Modern and high end finishings... not big but it’s Europe but they maximized every square inch

Leisure Self

10/10

Exceptional

02 Aug 2019

Matthew

Brilliant hotel.

This hotel exceeded expectations with their warm family style welcome. They make you feel at home and the amenities are first class including a horse and carriage ride to and from the train station.

Partner

4/10

Poor

10 Jun 2019

Verified traveler

It was \"payable on check out\" booking and our credit card about to charge the amount upon checkout. But hotel denied check in to customer saying you need to pay first, even not checked payment terms and mode of payment in their reservation system.

Guest disappointed and called me and shouted as he has paid well in advance to us. I called twice to Expedia and request to charge amount right now and not wait for check in or checkout date. Also sent mail 2 times to hotel but they didn't charge amount in advance and mishappening done with the very important guest.
Very said and upset. 🙁

Friends_and_family Family

6/10

Pleasant

07 Feb 2019

margaret

A lot of money for a shoebox sized room.

I stayed at the Schweizerhof Zermatt one night. The room was hot, noisy, extremely small, and the floor was dirty. The sheets were rough. I had to leave the window open because it was so hot and stuffy, which unfortunately meant I heard street noise - drunk kids yelling most of the night. I was told that I could control the temperature in my room, which was not true. The bathroom was so small, the door would not open all the way. There was nowhere to put my toiletries. I paid a lot of money for a room that felt like a shoebox. On the other hand, the food in the restaurant was excellent. And the hotel was convenient to the train station.

10/10

Exceptional

27 Jan 2019

Verified traveler

Newly reopened this is a real gem of a hotel. Centrally positioned, small, warm and very welcoming. The open plan reception, lounge and bar is very cozy and the rooms perfect. Hotel has all you need, ski room, spa, pool and so very friendly and helpful staff. We have visited Zermatt many times, this was the best hotel experience and are go to place next visit. Excellent.

Partner