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Sarazena

Zermatt · Switzerland

Bahnhofplatz 14View location

9.8/10Excellent97 Reviews
Cleanliness10.0/1010.0
Service9.8/109.8
Comfort9.4/109.4
Condition9.8/109.8
Amenities9.6/109.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Sarazena

The 21 welcoming accomodation units offer a perfect place to relax at the end of the day.

Read more about this hotelShow less

With a stay at Hotel Sarazena in Zermatt, you'll be steps from Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa. This hotel is 27.1 mi (43.6 km) from Saas-Fee Ski Resort and 0.1 mi (0.1 km) from Zermatt Visitor Center. Stay in one of 21 guestrooms featuring flat-screen televisions.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. The front desk is staffed during limited hours.

Popular amenities

Free WiFi
Dining services
Concierge
Entertainment

Check-in and check-out

Check-in from 2:00 PM
Check-in until 9:00 PM
Check-out until 11:00 AM

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Pets not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

    We have included all charges provided to us by the property.

  • Special Instructions
    The front desk is open daily from 7:30 AM - 9:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
  • Spoken Language

    German

    English

    Italian

    French

Nearby attractions

Zermatt-Matterhorn Ski Paradise 0.1 km / 0.1 mi
Tour Monte Rosa 0.1 km / 0.1 mi
Zermatt Visitor Center 0.1 km / 0.1 mi
Zermatt–Sunnegga Funicular Gondola 0.6 km / 0.4 mi
Matterhorn Museum 0.6 km / 0.4 mi
St. Mauritius Church 0.6 km / 0.4 mi
Mountaineers Cemetery 0.7 km / 0.4 mi
Furi Ski Area 0.7 km / 0.4 mi
Kirchbrücke 0.8 km / 0.5 mi
Zermatt-Furi Gondola 1.3 km / 0.8 mi
Forest Fun Park 1.5 km / 0.9 mi
Sunnegga Ski Resort 2.3 km / 1.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • Wi-fiExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sarazena

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE MOUNTAIN VIEWSUITE • MOUNTAIN VIEWSUI.VN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sarazena

    SUITE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sarazena

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE WITH DOUBLE BEDSINGLE • WITH DOUBLE BEDSGL.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Sarazena

    SINGLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Sarazena

9.8
Excellent
97 Reviews
Cleanliness
10.0 /10
Service
9.8 /10
Comfort
9.4 /10
Condition
9.8 /10
Amenities
9.6 /10
50 reviews shown
10/10
Exceptional
01 Aug 2026
Mahmoud
The hotel location is amazing, receptionist was professional, breakfast was amazing and room was very tidy, clean plus washroom very good
10/10
Exceptional
31 Jul 2026
Mary
Lovely clean room wih great views of the matterhorn. Just stayed one night in summer but would definitely return. Breakfast was really good.. lovely eggs and bacon with a mix of breads, cereals and fruits. Very friendly and accommodating staff.
10/10
Exceptional
17 Jul 2026
Manoj
Definitely recommend this property
It is very close to train station and nice and clean property
Good breakfast in morning.
Wish we would have stayed longer in this town.
Friends
10/10
Exceptional
23 Jun 2026
fernando
Great
Self
10/10
Exceptional
21 Jun 2026
Mark
Great location, good breakfast and helpful staff.
Friends
10/10
Exceptional
19 Jun 2026
Sandeep
Best stay of my visit to Switzerland
Self
10/10
Exceptional
12 Jun 2026
Sami
Clean renovated room
Staff is amazing
Breakfast is delicious
Location is awesome
Friends_and_family Friends
10/10
Exceptional
09 Jun 2026
David
After a fantastic, long and relaxing journey on the Glacia Express from Chur to Zermatt, we arrived at Hotel Sarazena around 9pm. Diana had left us a nice note, apologising for not being present, but enclosed the keys to our room, and that we would deal with check-in in the morning. We entered the lift, went to the 4th floor, opened the door and were completely blown away, there it was, curtains open with a full view of the Matterhorn out the window. Straight out onto the balcony, and sat just staring. It was wonderful, could not be more happy.
Slept very comfortably, woke up, went for breakfast and were greeted by the wonderful Diane. So helpful, so nice, such a lovely person. We stayed 3 nights and truly did not want to leave, felt very sad when we had to catch the train home. Cannot recomend Hotel Sarazena high enough. Had a wonderful stay. All the staff were so nice.
10/10
Exceptional
06 Jun 2026
Maggie
Clean room. Amazing staff. Great location
Partner
10/10
Exceptional
06 Apr 2026
Steven
Perfect location right near the train station. The hotel is very clean and my room was nicely furnished. The price was reasonable for Zermatt and what stood out was the service. The lady at the front desk was very helpful and friendly. I used the private steam room/sauna one day and it was wonderful after skiing. I'd gladly stay again.
10/10
Exceptional
27 Mar 2026
Riya
We had booked 2 rooms in this hotel. The hotel was clean, cute and close to the train station. The hotel staff were exceptionally polite, courteous and helpful. The breakfast was decent too. I would love to book this hotel again if and when we visit Zermatt again.
Friends_and_family Family
10/10
Exceptional
25 Mar 2026
Smit
Excellent location and I would definitely return next year.
Self
10/10
Exceptional
07 Mar 2026
David
Perfect
10/10
Exceptional
20 Feb 2026
Joseph
Fantastic place to stay! Nice clean rooms, friendly staff, good breakfast, and close to the train (without the noise).
Partner
10/10
Exceptional
17 Feb 2026
Jamison
Clean room, amazing staff, breakfast buffet was excellent, very short walk from the train station, which is ideal since taxi fares are super expensive in Zermatt. Updated facilities, highly recommend. Great value!
Partner
10/10
Exceptional
19 Dec 2025
Ellie
The staff were amazing. Loved this hotel, great location and super clean
Leisure Partner
10/10
Exceptional
17 Oct 2025
Dayamee
Right across from the train station. Area walkable and safe. Rooms were clean and cozy and I even had a view of the Matterhorn from my balcony. Staff very friendly and helpful. Breakfast was excellent!
Leisure Friends
8/10
Excellent
25 Sep 2025
Ding
Good location
Leisure
10/10
Exceptional
25 Aug 2025
Thomas
Everything was great. Only minor thing was that the room was next to a train station, and every half hour we heard the train come in. But it seemed to stop from midnight to 5am or so. Staff was great, room was nice, breakfast was good. Location right in town and easy access to the train.
Leisure Partner
10/10
Exceptional
05 Aug 2025
Dawn
After a full day of hiking, it was such a pleasure to return to our clean, spacious, and comfortable hotel room to relax. We especially enjoyed soaking in the bathtub and taking in the breathtaking view of the Matterhorn from the balcony. Each morning, the generous and delicious breakfast spread was the perfect way to fuel up for another day of adventure. Hotel Sarazena is also ideally located—right next to the train station and the Coop grocery store. We truly couldn’t have asked for a better stay in Zermatt. Merci!
Leisure Partner
10/10
Exceptional
30 Jul 2025
Verified traveler

Great place to stay!

We were warmly welcomed by Diana. The room was comfortable and spacious. It had a view of the Matterhorn! It is conveniently located next to the train station and other sights.
Partner
10/10
Exceptional
27 Jul 2025
Robert
Hotel is a short walk from the SBB train station. It is also next to the Gornergrat Railway station. Room are large and beds are comfortable.
Leisure Partner
10/10
Exceptional
05 Jul 2025
Patrick
The staff were all amazing and went out of thier way to take great care of us. Loved our stay.
Leisure Family
10/10
Exceptional
30 Jun 2025
Jeanette
Lovely receptionist, good sized room for a single
Leisure
10/10
Exceptional
26 Jun 2025
Jin
Hotel Sarazena is very close to the Zermatt train station, so you don't have to drag your luggage across the whole town to get to your hotel. It is very close to Gornergrat Railway Station to get you up to the mountain. The staff was very friendly and helpful. The breakfast was very nice too. Even though it is very close to the two railway stations, the sound insulation is so good that we barely noticed the outside noises. Also, we have a Matterhorn view from our room. Wonderful stay at Zermatt.
Leisure Family
10/10
Exceptional
18 Jun 2025
ALAN

Lovely Hotel, Highly Recommended

We had a fantastic 3 day stay at this lovely hotel, rooms spacious and clean, big comfy bed, tasty breakfast, close to town and both railway stations. We were getting the 1st Glacier Express that morning, and they kindly did an early breakfast sitting. Would highly recommend
Partner
10/10
Exceptional
18 Jun 2025
PK (PHIL)
Nice staffs
Clean and simple room - looks like just newly renovated.
Great location
Great balcony with a view (small) of the Matterhorn. I’m
Leisure Friends
10/10
Exceptional
10 Jun 2025
Deepa
Amazing location, very convenient to walk around, close to railway stations, restaurants and shopping
Very cozy and clean rooms
Amazing staff
They need to provide better quality toiletries
Breakfast was ok, the lady serving breakfast was a bit rude
Otherwise we loved the place and location
Leisure Partner
10/10
Exceptional
06 Jun 2025
Sylvia
A lovely small hotel very close to the railway station. Felt very safe in Zermatt. Hotel had luxurious bedding and a satisfying breakfast. Would certainly return if ever in Zermatt again.
Friends_and_family Family
10/10
Exceptional
24 Feb 2025
Jian
It’s nice the last day we left early they prepared breakfast sandwiches for us because we couldn’t make it normal breakfast time.
Leisure
10/10
Exceptional
13 Feb 2025
Amro
The staff was very friendly. Breakfast was delicious and location was perfect. Highly recommend staying.
Leisure Self
10/10
Exceptional
07 Feb 2025
Nicole
Breakfast was great and I loved that they had hard woods floor throughout. Right next to the train station and very convenient. Helpful staff.
Leisure Partner
10/10
Exceptional
25 Jan 2025
Marie Alexandra

So happy I stayed here.

Agnes and team were all very professional and accommodating. Great place to stay. The cleanliness is top notch. And the location is just perfect if you don’t want to walk far from the train station (or pretty much from everywhere else). Happy I stayed here. Definitely recommending it to friends.
Friends_and_family Family
8/10
Excellent
13 Jan 2025
Robert
What a fantastic hotel! Perfectly located near the train station and town, it’s tucked away in a quiet area, making it ideal for convenience, accessibility, and peace. Plus, it’s only a 20-minute walk to the Matterhorn Glacier Paradise—definitely take the walk instead of the bus; it’s so much more enjoyable!

The room was lovely, featuring a balcony with breathtaking views of the Matterhorn and modern details like great lighting and plenty of charging points. While the bathroom was a little dated and the shower controls were a touch tricky, it was nothing that detracted from the overall experience.

Breakfast was excellent, with a wonderful selection of meats, bread, fresh fruit, and yogurt to start the day right.

The service was equally impressive—I was able to leave my bag with the hotel for the day, and when my room was ready, they kindly took it up for me. Such thoughtful touches really made my stay memorable!
Leisure
10/10
Exceptional
13 Jan 2025
Cathy
Front office so friendly & kind. Train station 1-2 minutes away for with very easy access to Glacier Express and other trains. Breakfast absolutely delicious!
Leisure Family
10/10
Exceptional
10 Jan 2025
Kathleen
The staff was very friendly and caring. We enjoyed our stay very much. Our breakfast ladies were exceptional. Thank you!!
Leisure Family
10/10
Exceptional
05 Jan 2025
Martha
Exceptional. Perfect location, big comfortable rooms, everything clean, good breakfast. Enjoyed our stay.
Leisure Partner
10/10
Exceptional
27 Dec 2024
Atchara
Clean, big room and convenient
Leisure Friends
10/10
Exceptional
23 Dec 2024
Verified traveler

Great hotel with great location

Awesome place to stay right in the heart of everything. 10/10 would recommend.
10/10
Exceptional
11 Oct 2024
Rise
Family owned, clean, beautiful hotel.
Leisure Friends
10/10
Exceptional
09 Oct 2024
Zuhaib
Nice and clean and staff were welcoming
10/10
Exceptional
17 Sep 2024
Lori
The property is not far from the train station. The hotel staff is friendly and very helpful. I would stay here again.
Leisure Family
10/10
Exceptional
31 Jul 2024
Shirish

Spacious Room

Matterhorn view hotel close to Bahnhof. Rooms are large. Service is also very good.
Partner
10/10
Exceptional
31 Jul 2024
Gabriel
Excellent service!
Leisure Family
10/10
Exceptional
20 Jul 2024
Alok
Right at yrain station. Also next to gorgegrant cogwheel railway station to go on top of the mountain.
It can be a little noisy due to being next to it but no big deal.
Also has laundry facility. No iron, no ac.
Overall highly recommended
Leisure
10/10
Exceptional
30 Mar 2024
Tong
Great place. Very close to the train
6/10
Pleasant
28 Jun 2026
tetsuya
バスタブの排水が悪く、時間がかかった、排水パイプが詰まってるのでは　フロントには伝えた
Partner
10/10
Exceptional
19 Feb 2026
Luis Claudio
Hotel maravilhoso. Central, equipe sensacional. Cadê da manhã muito bom, quarto confortável. Excelente escolha. Obrigado ao Jack e a linda Geraldine
Partner
10/10
Exceptional
19 Feb 2026
Helle
Anbefaler Hotel Sarazena! Bra beliggenhet, hyggelig betjening, god frokost!
10/10
Exceptional
14 Feb 2026
Timo
Das Zimmer war sehr sauber und geräumig. Das Personal war sehr freundlich und zuvorkommend. Wir kommen gerne wieder!
Leisure Friends

Location & surroundings

Sarazena
Bahnhofplatz 14, Zermatt, Switzerland

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Sarazena

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